What We Love

  • Let the resort's fab entertainment team dazzle you with live music and shows. 
  • The fitness center has all kinds of ways to get your burn on - backfit, aquagym, stretching and more.
  • Enjoy room service delivered straight to your room, 24 hours a day. 

Things to Know

  • The resort is located five minutes away from the beaches, golf, water sports and shopping of Playa del Carmen.
  • Maximize your vacation times by checking pick-up times on scheduled transfers. 
  • Take advantage of unique children's activities and entertainment areas. 
Hotel Promotions
Up to $1460 in Resort Credits.
Guests will receive up to $1460 in coupons per room towards the purchase of Spa Services,  Golf, Weddings, Photos, and Dining.  Additional details will be provided upon check-in at the hotel.

Important Information: 
Guests will receive coupons at check-in.  The total of credits is per room for guests 21 and older.  Resort credits are non-transferable, non-cumulative, non-refundable, non-combinable, and cannot be used on future stays.  Resort credits can be used as a discount only for selected services.  Credits cannot be exchanged for cash.  Promotion is subject to availability and can change without notice.  Restrictions may apply. 
Applicable Dates:
Booking Dates: 15 Dec 2023 to 22 Dec 2025
Travel Dates: 24 Dec 2023 to 23 Dec 2025
*Applicable promotions will display with your room selection. Some restrictions may apply.
Up to $850 in Resort Credits.
Guests will receive up to $850 in coupons per room towards the purchase of Spa Services,  Golf, Weddings, Photos, and Dining.  Additional details will be provided upon check-in at the hotel.

Important Information: 
Guests will receive coupons at check-in.  The total of credits is per room for guests 21 and older.  Resort credits are non-transferable, non-cumulative, non-refundable, non-combinable, and cannot be used on future stays.  Resort credits can be used as a discount only for selected services.  Credits cannot be exchanged for cash.  Promotion is subject to availability and can change without notice.  Restrictions may apply.
Applicable Dates:
Booking Dates: 15 Dec 2023 to 22 Dec 2025
Travel Dates: 24 Dec 2023 to 23 Dec 2025
*Applicable promotions will display with your room selection. Some restrictions may apply.
Honeymoon Inclusions.
Guests celebrating their honeymoon with us will receive 
- Surprise welcome gift in the room
- Small bottle of Tequila
- King Bed ( subject to availibilty)
- Late Check out (subject to availibility at time of departure)
Complimentry upgrade to next availiable room category ( subject to availibility and upon request)
- $35 Spa Credit for a selected service in "Specials for couples" category (120 min)

To receive this offer, just enter "HONEYMOON" in the Special Service Request section during check-out or call our Customer Care Center and we will be happy to make the notation for you.

Important Information:  Proof of marriage must be provided at check-in. Emission date of less than 90 days
Applicable Dates:
Booking Dates: 27 Jun 2024 to 23 Dec 2025
Travel Dates: 24 Dec 2024 to 23 Dec 2025
*Applicable promotions will display with your room selection. Some restrictions may apply.
Exchange Privileges
Guest will have access to all bars, lunch and snacks at Riu Palace Mexico, Riu Yucatan, Riu Playacar and Riu Tequila.

Important information: All of the above information is subject to change at any time without prior notice. More information will be provided upon check-in. Transportation is not included

Applicable Dates:
Booking Dates: 28 Jun 2022 to 23 Dec 2025
Travel Dates: 24 Dec 2022 to 23 Dec 2025
*Applicable promotions will display with your room selection. Some restrictions may apply.
All Inclusive Amenities

The All-Inclusive program includes the following amenities:

• All meals, snacks and local alcoholic and non-alcoholic beverages in all hotel bars and restaurants.

• Snacks and drinks 24 hours a day.

• Regularly refilled minibar and liquor dispenser in the guest rooms.

• In-room safe.

• Room service 24 hours a day.

• Turndown service.

• Drinks service at the pool.

• Free sports, activities and entertainment programme as described. Activities include:  kayaking, snorkel gear, 1 scuba tryout in the pool, Riu Fit program, beach volleyball, pedalos ( paddle boats)

• Free wellness facilities as described (gym).

• WiFi throughout the hotel.

• Live music, shows, and Riu entertainment

• Free entry to the discotheque at Riu Tequila (drinks included). Must be 18 years old.

• Riu Get Together Party at the Riu Tequila hotel

• RiuLand Kids Club for ages 4-7 and 8-12

All hotel guests are required to wear an "All Inclusive" wristband for identification purposes.

Applicable Dates:
Booking Dates: 28 Jun 2022 to 23 Dec 2025
Travel Dates: 24 Dec 2022 to 23 Dec 2025
*Applicable promotions will display with your room selection. Some restrictions may apply.

Resort Details

Various restaurants and bars serve a variety of delicious cuisines.
OnSite Dining
  • Various Lounges/Bars
    - Daiquiri
    - Lirico
    - Lounge 24
    - Cancun
    - Capuchino
  • Various Restaurants
    - Don Rafael
    - Il Portico
    - Yashima
    - Krystal
    - Chilis
    - Agave

    All restaurants are non-smoking.
Guests can make use of the resort's spa, 24-hour room service, an exercise room and more!
On-Site Amenities
  • 24-hour front desk
  • 24-hour room service
  • Accessible facilities
  • Babysitting,Offsite†
  • Baggage hold
  • Bell staff/porter
  • Children welcome
  • Children's play area
  • Elevators
  • Exercise gym
  • 24-hour front desk
  • 24-hour room service
  • Complies with Local/State/Federal laws for disabled
  • Babysitting, Offsite†
  • Baggage hold
  • Bell staff/porter
  • Children welcome
  • Children's play area
  • Elevators
  • Exercise gym
  • Free high speed internet connection
  • Free parking
  • Gift/News stand†
  • Golf, Offsite†
  • Housekeeping - daily
  • Internet services
  • Laundry/Valet service†
  • Lounges/bars
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Pool
  • Restaurant
  • Room service
  • Safe deposit box
  • Sauna
  • Spa†
  • Tour/sightseeing desk
  • Wakeup service
  • Water sports

† Fees may apply

Golf, water sports, children's programs and other great activities are available!
On-Site Recreation
  • Children's pool
    Children's pool with slides
  • Children's program
    RiuLand kids club
  • Direct access to a beach
  • Fitness center on-site
    New RiuFit area
  • Motorized Water Sports †
    - Jet skis
    - Parasailing
    - Waterskiing
    - Diving
    - Deep sea fishing
  • Non-Motorized Water Sports
    - Windsurfing
    - Sailing
    - Kayaks
    - Snorkel gear
    - Body board
    - One introductory scuba lesson in the pool
    - Paddle boats
  • Pool
    Pool area with 4 pools on-site.  This property has swim-up bars.
  • Sauna
  • Spa †
    - New relaxation pools at Renova Spa
Off-Site Recreation
  • General †
    Access to pickleball court at Riu Palace Mexico
  • Golf †
    Golf course located within a mile of the hotel.
On-Site Attraction
  • On-site Entertainment
    Access to weekly theme parties for everyone

† Fees may apply

Guest Reviews

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 8547 reviews
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Beach Full of Seaweed, Not Cleaned

    Avoid May-Sept since they don’t bother to try to clean beach of seaweed. Worker told us hotel is trying to make a point with government so they do zero cleaning of seaweed. They don’t control nature but they do control their response. As a result piles of stinking seaweed so you can’t swim or walk the beach. Spent tons of money we didn’t have to go to Isla de Mujeres and Holbox beaches just to get 2 days of nice beach out of 8 vacation days. I honestly would give this 2 stars because of this as beach is very important to me but the resort is really nice otherwise. Food excellent (buffet beats most restaurants there), better than I expected at an all inclusive. Drinks good. Staff great (especially other services). Rooms beautiful. Music shows could be better. But really I came for beach and there’s no usable beach. I would not come back May-September for this reason (unless you go to an island where at least some coast line should be free of seaweed). I have dealt with this for years at other places and appreciated my hotel daily cleaning the seaweed up. This place does not even try—on purpose due to wanting government to help more. Guests suffer. Pools are lively but very small and you can’t swim in them—just stand with all the others and the pools are warm water like bath.

    Jul 06, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Exceptional property.

    Exceptional property well maintained. Rooms are very nice and quiet. Entertainment and activities are fun especially the neon party. The Buffett is the best I have experienced while traveling. Although there are five restaurants on the property the buffet was the best and offered a changing menu each day. Definitely coming back.

    Jul 06, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    My favorite place

    Everything was great, beautiful hotel, good food great restaurants and food verity, good service at the bars. Only the guys at the reception need to be more smiley and courteous. Also the person incharge of the entertainment staff was unkind or not enough, he need to be niecer to everyone. Overall was great stay, I will keep recommending Riu to my frends and family, thanks for everything.

    Jul 05, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Lovely hotel

    I am currently staying here and the staff are great . The place is spotless. Our room is very comfortable. We are enjoying the food. There is plenty of choice. My only complaint is with people who have speakers at the pool who like to play their music. Music is a personal choice and I find it very disrespectful that I have to endure their choices. Put your headphones on

    Jul 05, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Over hyped hotel with standard service.

    We was sold this hotel by TUI, having recently stayed at RIU palace peninsula. Here we had a great time and couldn’t fault anything. My how much has changed, the drinks on the site are advertised as Premium imported. They only offer one beer a Mexican local and two types of middle shelf vodka, the cocktails are poor and they use cheap alcohol to make them!! The so called “Al a cart” restaurant are basically using food out of the buffet just made to look Fancy. The entertainment is so poor it’s not worth staying up to watch. We paid extra for the palace upgrade to only download the app and see all of the other lower class hotels are getting the same entertainment and drinking other than absolute, the restaurants in all the hotels serve the same food. On check in we are told we can’t use the restaurants in the other hotels only for breakfast and lunch. A very big issue is they have a white party and neon party at RIU tequila, for all the hotels combined. On the day of these party’s our own hotel has no entertainment planned. We have walked around some of the other hotels and they have some things that we don’t (Pool tables and kids parks) this is outrageous as we was told the best hotel here and that why we paid extra!!! We was advised this would be a great hotel for a family, and we can use all the facilities of the other RUI hotels on the area. The kids pool has one slide and 4 loungers with no shade . The beach has subbed with the only shade being trees not parasol The hotel is not pushchair/buggie or wheel chair friendly, has it only has one lift each side at the very start of the hotel. This makes it a very long walk to and from the pool if your on the middle top floors. The website also states sea view rooms, this is a lie as no rooms can se stone sea unless you hang off the balcony, even the front facing rooms are obstructed by buildings. The beach has really bad seaweed, this is understandable as it’s the season. The hotels on the same strip are out daily taking this away, our hotel are doing nothing at all. We have visited all the other RIU hotels that are apparently lower class than ours and they have cleaned there beaches. The whole palace standard is a scam please don’t be fooled that your paying extra for better treatment as this is not true, your would be better off staying in Cancun

    Jul 04, 2025
Hotel Advisories
  • AdvisoryStudent Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
  • AdvisoryThe state of Quintana Roo will be charging a sanitation tax of a minimum $33.94 Mexican Pesos, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 AM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together,  Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions. 

    Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.

  • Pet Policy : Pets Not Allowed
  • Early Departure Policy
    • Early Departure Penalty:1 NightApplies: Sunday - Saturday 04Jul24 - 23Dec26
    • Early Departure Penalty:2 NightsApplies: Sunday - Saturday 24Dec25 - 30Apr26

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