Riu Palace Riviera Maya - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

8547 reviews

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  Beach Full of Seaweed, Not Cleaned

  Avoid May-Sept since they don’t bother to try to clean beach of seaweed. Worker told us hotel is trying to make a point with government so they do zero cleaning of seaweed. They don’t control nature but they do control their response. As a result piles of stinking seaweed so you can’t swim or walk the beach. Spent tons of money we didn’t have to go to Isla de Mujeres and Holbox beaches just to get 2 days of nice beach out of 8 vacation days. I honestly would give this 2 stars because of this as beach is very important to me but the resort is really nice otherwise. Food excellent (buffet beats most restaurants there), better than I expected at an all inclusive. Drinks good. Staff great (especially other services). Rooms beautiful. Music shows could be better. But really I came for beach and there’s no usable beach. I would not come back May-September for this reason (unless you go to an island where at least some coast line should be free of seaweed). I have dealt with this for years at other places and appreciated my hotel daily cleaning the seaweed up. This place does not even try—on purpose due to wanting government to help more. Guests suffer. Pools are lively but very small and you can’t swim in them—just stand with all the others and the pools are warm water like bath.

  Jul 06, 2025
• 

  Exceptional property.

  Exceptional property well maintained. Rooms are very nice and quiet. Entertainment and activities are fun especially the neon party. The Buffett is the best I have experienced while traveling. Although there are five restaurants on the property the buffet was the best and offered a changing menu each day. Definitely coming back.

  Jul 06, 2025
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  My favorite place

  Everything was great, beautiful hotel, good food great restaurants and food verity, good service at the bars. Only the guys at the reception need to be more smiley and courteous. Also the person incharge of the entertainment staff was unkind or not enough, he need to be niecer to everyone. Overall was great stay, I will keep recommending Riu to my frends and family, thanks for everything.

  Jul 05, 2025
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  Lovely hotel

  I am currently staying here and the staff are great . The place is spotless. Our room is very comfortable. We are enjoying the food. There is plenty of choice. My only complaint is with people who have speakers at the pool who like to play their music. Music is a personal choice and I find it very disrespectful that I have to endure their choices. Put your headphones on

  Jul 05, 2025
• 

  Over hyped hotel with standard service.

  We was sold this hotel by TUI, having recently stayed at RIU palace peninsula. Here we had a great time and couldn’t fault anything. My how much has changed, the drinks on the site are advertised as Premium imported. They only offer one beer a Mexican local and two types of middle shelf vodka, the cocktails are poor and they use cheap alcohol to make them!! The so called “Al a cart” restaurant are basically using food out of the buffet just made to look Fancy. The entertainment is so poor it’s not worth staying up to watch. We paid extra for the palace upgrade to only download the app and see all of the other lower class hotels are getting the same entertainment and drinking other than absolute, the restaurants in all the hotels serve the same food. On check in we are told we can’t use the restaurants in the other hotels only for breakfast and lunch. A very big issue is they have a white party and neon party at RIU tequila, for all the hotels combined. On the day of these party’s our own hotel has no entertainment planned. We have walked around some of the other hotels and they have some things that we don’t (Pool tables and kids parks) this is outrageous as we was told the best hotel here and that why we paid extra!!! We was advised this would be a great hotel for a family, and we can use all the facilities of the other RUI hotels on the area. The kids pool has one slide and 4 loungers with no shade . The beach has subbed with the only shade being trees not parasol The hotel is not pushchair/buggie or wheel chair friendly, has it only has one lift each side at the very start of the hotel. This makes it a very long walk to and from the pool if your on the middle top floors. The website also states sea view rooms, this is a lie as no rooms can se stone sea unless you hang off the balcony, even the front facing rooms are obstructed by buildings. The beach has really bad seaweed, this is understandable as it’s the season. The hotels on the same strip are out daily taking this away, our hotel are doing nothing at all. We have visited all the other RIU hotels that are apparently lower class than ours and they have cleaned there beaches. The whole palace standard is a scam please don’t be fooled that your paying extra for better treatment as this is not true, your would be better off staying in Cancun

  Jul 04, 2025