What We Love
- Let the resort's fab entertainment team dazzle you with live music and shows.
- The fitness center has all kinds of ways to get your burn on - backfit, aquagym, stretching and more.
- Enjoy room service delivered straight to your room, 24 hours a day.
Things to Know
- The resort is located five minutes away from the beaches, golf, water sports and shopping of Playa del Carmen.
- Maximize your vacation times by checking pick-up times on scheduled transfers.
- Take advantage of unique children's activities and entertainment areas.
The All-Inclusive program includes the following amenities:
• All meals, snacks and local alcoholic and non-alcoholic beverages in all hotel bars and restaurants.
• Snacks and drinks 24 hours a day.
• Regularly refilled minibar and liquor dispenser in the guest rooms.
• In-room safe.
• Room service 24 hours a day.
• Turndown service.
• Drinks service at the pool.
• Free sports, activities and entertainment programme as described. Activities include: kayaking, snorkel gear, 1 scuba tryout in the pool, Riu Fit program, beach volleyball, pedalos ( paddle boats)
• Free wellness facilities as described (gym).
• WiFi throughout the hotel.
• Live music, shows, and Riu entertainment
• Free entry to the discotheque at Riu Tequila (drinks included). Must be 18 years old.
• Riu Get Together Party at the Riu Tequila hotel
• RiuLand Kids Club for ages 4-7 and 8-12
All hotel guests are required to wear an "All Inclusive" wristband for identification purposes.
Resort Details
- Various Lounges/Bars- Daiquiri- Lirico- Lounge 24- Cancun- Capuchino
- Various Restaurants- Don Rafael- Il Portico- Yashima- Krystal- Chilis- Agave
All restaurants are non-smoking.
- 24-hour front desk
- 24-hour room service
- Accessible facilities
- Babysitting,Offsite†
- Baggage hold
- Bell staff/porter
- Children welcome
- Children's play area
- Elevators
- Exercise gym
- 24-hour front desk
- 24-hour room service
- Complies with Local/State/Federal laws for disabled
- Babysitting, Offsite†
- Baggage hold
- Bell staff/porter
- Children welcome
- Children's play area
- Elevators
- Exercise gym
- Free high speed internet connection
- Free parking
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Internet services
- Laundry/Valet service†
- Lounges/bars
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Room service
- Safe deposit box
- Sauna
- Spa†
- Tour/sightseeing desk
- Wakeup service
- Water sports
† Fees may apply
- Children's poolChildren's pool with slides
- Children's programRiuLand kids club
- Direct access to a beach
- Fitness center on-siteNew RiuFit area
- Motorized Water Sports †- Jet skis
- Parasailing
- Waterskiing
- Diving
- Deep sea fishing - Non-Motorized Water Sports- Windsurfing
- Sailing
- Kayaks
- Snorkel gear
- Body board
- One introductory scuba lesson in the pool
- Paddle boats - PoolPool area with 4 pools on-site. This property has swim-up bars.
- Sauna
- Spa †- New relaxation pools at Renova Spa
- General †Access to pickleball court at Riu Palace Mexico
- Golf †Golf course located within a mile of the hotel.
- On-site EntertainmentAccess to weekly theme parties for everyone
† Fees may apply
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8547 reviews
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Jul 04, 2025Over hyped hotel with standard service.
We was sold this hotel by TUI, having recently stayed at RIU palace peninsula. Here we had a great time and couldn’t fault anything. My how much has changed, the drinks on the site are advertised as Premium imported. They only offer one beer a Mexican local and two types of middle shelf vodka, the cocktails are poor and they use cheap alcohol to make them!! The so called “Al a cart” restaurant are basically using food out of the buffet just made to look Fancy. The entertainment is so poor it’s not worth staying up to watch. We paid extra for the palace upgrade to only download the app and see all of the other lower class hotels are getting the same entertainment and drinking other than absolute, the restaurants in all the hotels serve the same food. On check in we are told we can’t use the restaurants in the other hotels only for breakfast and lunch. A very big issue is they have a white party and neon party at RIU tequila, for all the hotels combined. On the day of these party’s our own hotel has no entertainment planned. We have walked around some of the other hotels and they have some things that we don’t (Pool tables and kids parks) this is outrageous as we was told the best hotel here and that why we paid extra!!! We was advised this would be a great hotel for a family, and we can use all the facilities of the other RUI hotels on the area. The kids pool has one slide and 4 loungers with no shade . The beach has subbed with the only shade being trees not parasol The hotel is not pushchair/buggie or wheel chair friendly, has it only has one lift each side at the very start of the hotel. This makes it a very long walk to and from the pool if your on the middle top floors. The website also states sea view rooms, this is a lie as no rooms can se stone sea unless you hang off the balcony, even the front facing rooms are obstructed by buildings. The beach has really bad seaweed, this is understandable as it’s the season. The hotels on the same strip are out daily taking this away, our hotel are doing nothing at all. We have visited all the other RIU hotels that are apparently lower class than ours and they have cleaned there beaches. The whole palace standard is a scam please don’t be fooled that your paying extra for better treatment as this is not true, your would be better off staying in Cancun
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Jul 02, 2025Amazing time in Mexico
We had the best 12 days in this hotel , loved every second of it . It was our 25 wedding anniversary celebration we upgraded our room and when we arrived we had fizz and flowers waiting for us . We loved the pool area , we spent a couple of days around the adult pool , where the cocktails flow freely, all of them are delicious. It did get a little busy and noisy so ended up using the other pools more , they had constant entertainment and music going on . Shout out to our barman friend Jeremy, he does an amazing job of looking after everyone. The seaweed was a huge problem on the beach and in the sea , but don’t let it put you off the beach is still lovely , we used it most afternoons to chill out in the cooler breeze . The evening entertainment was good and the neon party at the sister hotel was fun . The food was all good , I’m a veggi and always found a lovely selection . The theme restaurants all great. Evening drinks at the lobby bar was our favourite , the staff are just fabulous and all guest really interact, we made some lovely friends. The gym was ok , probably do with a few more machines, I ran every morning out of the hotel, around the local area and felt really safe . We would 100% return and definitely try other RIU hotels .
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Jun 30, 2025
Exceptional vacation
Monday June 30 I'm writing this on the eve of our departure: tonight is our last meal at the buffet and we'll be checking out of rooms 121 and 122 tomorrow. One word: exceptional vacation. All the staff are kind, considerate and courteous. The food is excellent with enough choice to eat differently over a week's holiday. The cleanliness of the rooms and the complex is exceptional, there are staff working to keep the site clean h24. This may seem odd to some, but we have no negative points. Well done to the management and staff. We went on 2 excursions during the week with nexus tour: Turtles in Akumal and a closed cenote with guide Max. Chichen Itza, an open cenote and a visit to a colonial church during the day (from 8am in the morning to 8pm in the evening with the perfecto mota guide). I highly recommend them Stephanie and Olivier
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Jun 30, 2025
Family vacation
Disappointed in the beach due to excessive sargassum which caused a bad odor but other than that it was amazing.
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Jun 29, 2025
An excellent vacation
Our family of 12 all had an amazing time at Riu palace Riviera Maya. The location was an easy walk to Playa Del Carmen. The beach was large and nice. The resort was beautiful. The service was 100% perfect in all areas. I have never been to a place with absolutely every staff member being excellent but it was here. We all loved it!
- AdvisoryStudent Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of a minimum $33.94 Mexican Pesos, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 AM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed
- Early Departure Policy
- Early Departure Penalty:1 NightApplies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty:2 NightsApplies: Sunday - Saturday 24Dec25 - 30Apr26