Riu Palace Riviera Maya - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

8553 reviews

• 

  Amazing stay!

  We absolutely loved this hotel — everything was fantastic! The service, food, and amenities exceeded our expectations. One of the highlights was the ability to visit and enjoy the other hotels in the same resort line; there are five within walking distance, which gave us so many options to explore without ever leaving the area. The only downside was the sargazo (seaweed) on the beach, which was a bit of a bummer, but we understand it’s a natural occurrence and not the hotel’s fault. Overall, we had a wonderful stay and would definitely return!

  Jul 11, 2025
• 

  Changes

  The hotel is beautiful and the staff are amazing. They are the heart of the hotel. We stayed last year and although the hotel is still good, we have noticed changes. The buffet restaurant is amazing and we enjoyed Krystal. However, the other restaurants were mediocre. it was noticeable that there weren't so many staff around at meal times, especially lunch, so plates weren't getting cleared and that meant flies and birds. Generally there seemed fewer staff in the hotel. The staff at breakfast were especially brilliant. The drinks were okay a good selection of cocktails and they would do whatever you asked for . However it seemed to us that the drinks were watered down. The rooms were very clean and the service was excellent. The beach was really out of bounds due to the sargassum and it was a full-time job trying to clear it. It didn't spoil our holiday. Overall, we had a very good time and I would recommend the hotel, but the changes we noticed have indicated a decline.

  Jul 10, 2025
• 

  One pod my favorite places to stay!

  This is one of my most favorite places to stay. I have been as a couple and for girls trips and I am never disappointed! I appreciate the great care they take to ensure the property and guests are well taken care of. Thank you Lupita for your great care at Guest Services!

  Jul 09, 2025
• 

  Beach Full of Seaweed, Not Cleaned

  Avoid May-Sept since they don’t bother to try to clean beach of seaweed. Worker told us hotel is trying to make a point with government so they do zero cleaning of seaweed. They don’t control nature but they do control their response. As a result piles of stinking seaweed so you can’t swim or walk the beach. Spent tons of money we didn’t have to go to Isla de Mujeres and Holbox beaches just to get 2 days of nice beach out of 8 vacation days. I honestly would give this 2 stars because of this as beach is very important to me but the resort is really nice otherwise. Food excellent (buffet beats most restaurants there), better than I expected at an all inclusive. Drinks good. Staff great (especially other services). Rooms beautiful. Music shows could be better. But really I came for beach and there’s no usable beach. I would not come back May-September for this reason (unless you go to an island where at least some coast line should be free of seaweed). I have dealt with this for years at other places and appreciated my hotel daily cleaning the seaweed up. This place does not even try—on purpose due to wanting government to help more. Guests suffer. Pools are lively but very small and you can’t swim in them—just stand with all the others and the pools are warm water like bath.

  Jul 06, 2025
• 

  Exceptional property.

  Exceptional property well maintained. Rooms are very nice and quiet. Entertainment and activities are fun especially the neon party. The Buffett is the best I have experienced while traveling. Although there are five restaurants on the property the buffet was the best and offered a changing menu each day. Definitely coming back.

  Jul 06, 2025