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Riu Palace Riviera Maya

Mexico - Riviera Maya

Our Rating

4 Nights with Air from $759 All-Inclusive
Info Customer Reviews Questions & Answers
Customer Rating
Value
 
4.5
Service
 
4.7
Beaches & Pools
 
4.6
Dining Options
 
4.3
Room Comfort
 
4.2
4.6 out of 5
"I have visited this resort 6 times and will be going this week taking 8 of our friends. This resort has the best food ever...we don't even go to the special resturants because the buffet is excellent. ..." – 1956chick
371 out of 401 (93%) customers would recommend this product to a friend.
Enjoying great food Relaxing by the pool Beach My son playing pool volleyball The Riu lobby beach Beautiful beach Riu Palace Riviera Maya Vacation Paradise Room Lunch view Water leaking from the roof into the walls equal a moldy smelling loby and rooms. Having dinner at the buffet pool Family Water leaking from the roof into the walls equal a moldy smelling loby and rooms.
All Customer Reviews
1-4 of 331 reviews. Sort by
May 17, 2019
Nice resort with great service!

The resort is very nice! I loved the charm of this place... the second you pull up to the resort you can feel it! Check in was easy and the staff could not have been more kind. The resort actually feels small in comparison to other all inclusive resorts I’ve been to, which isn’t a bad thing. The rooms are nothing special, but provided everything we needed. Housekeeping did a great job and always restocked the mini fridge with plenty of beer, water, and sodas. The pool was awesome, but the service at the pool was even better! Victor made sure we always had a drink and could not have been nicer! The drink selection was decent... they had some premium liquors which was a nice surprise. They had daily pool activities, which we did not participate in, but everybody seemed to enjoy it and it provided to some great entertainment. The beach is beautiful with tons of palm trees and more than enough loungers for everybody. There was tons of seaweed, but that seems to be the new norm in the Riviera Maya. I can’t fault the resort on that... they seemed to try to keep it as clean as possible. Since there was so much seaweed, we spent all of our time at the pool, but that wasn’t a problem since the pool was great! The food was decent. I don’t expect much as far as food goes from an all inclusive resort. The buffet was standard. Nothing exceptional, but did the trick. The restaurants were surprisingly good. We tried the steak house, Krystal, the Japanese restaurant, and the Mexican restaurant. All were good except for the Mexican restaurant. The food at the Mexican restaurant was terrible, but the service was great. I wish they had more options for breakfast. The only option was the buffet and that gets old after 7 days. We also had room service one evening and their options leave a lot to be desired. Overall, it’s a great place for a vacation! I will definitely consider this place when I come back to the Riviera Maya.


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Overall Rating: 4
Value
 
4.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
3.0
Room Comfort
 
4.0
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From: Michigan
Age: 25-34
Travel: 1-2 trips/year

May 11, 2019
Awsome awsome awsome vacation

What can I say except you won't get better service, food, entertainment and value for your money than the Riu Palace Riviera Maya. I have been to several all inclusive resorts in the Caribbean and this one tops the list. You may find newer or fancier resorts but none that takes better care of you. All the staff was great, always had a smile on and asking if they could help you in any way or get you anything. I've already decided I'm going back in Feb 2020. A word to any of you who are thinking of staying at this resort. The entire staff works their butt off for you yet I noticed very few people leaving a tip for a job well done. Tips are not included in the package price. It's amazing when you see the smile on a waiter or waitress, maid, bartender or anyone else who go's out of their way to make your stay a bit better and memorable. So if you go don't forget to show your appreciation leave a tip, it's not like you can't afford a few bucks.


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Camarillo California
Age: Over 65
Travel: 7+ trips/year

May 8, 2019
Great Resort, but Awful smelly rooms

Positive:beautiful resort, great beach, great food and nice restaurants. Negative: ROOM SMELL! I have been in four different chains in the last 3 years, and this one had the worst room smell EVER!. It was a strong mix of mold, moisture, sewer and cleaning supplies. The smell infused into our clothes,shoes & suitcases etc. I have done laundry twice already and the clothes still stinks. Great times, but huge disappointment in the rooms.


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Was this helpful? Yes No
Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
1.0
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From: Baltimore County
Age: 35-44
Travel: 3-6 trips/year

May 5, 2019
fabulous time

The service is amazing. Everyone is very friendly and want you to have a wonderful time. The entire hotel is extremely clean. They are remodeling the whole place this summer.


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Was this helpful? Yes No
Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
User Image

From: Michigan
Age: 55-64
Travel: 1-2 trips/year

Room Information

Riu Palace Riviera Maya features 400 guestrooms decorated like an aristocratic Mexican hacienda. Rooms come equipped with a ceiling fan, flat screen satellite TV, laptop size electronic in-room safe, telephone, radio alarm clock, hydro-massage tub, daily-restocked mini-bar, liquor dispenser, an integrated lounge area and a balcony or terrace.

Room Details

Junior Suite (SJSB)
Hotel/Studio Unit Details

Junior Suite Superior (SJEB)
Hotel/Studio Unit Details

What's to Love

No reservations needed at any of the restaurants.

Finding your perch on Cancun's white sandy shores with turquoise waves rolling in and sweet sunshine for days.

Toasting with a fun, fruity cocktail on the terrace. You'll feel like you've arrived, beach lovers.

Hitting the main pool and zeroing in on the main hub of activity - the swim-up bar. It does not disappoint.

RiuFit has all kinds of ways to get your burn on - backfit, aquagym, stretching and bums-legs-tums.

If you are struck by the late-night munchies, 24-hour room service will deliver straight to your room.

Striking up friendly competition with a few rounds of ping pong, volleyball or tennis (lit for night play.)

 

What We'd Change

Guys - pack some long pants for dining at night at the a la carte restaurants.
 

Why You Should Go

You're a short five minutes from the delicious Playa del Carmen - beaches, golf, watersports and shopping.

Dining at Chilis - the resorts steak and lobster restaurant, which is muy bueno.

You can hit all the Riu bars in Playacar. Go ahead - taste test all the tequilas. You're on vacay.

RiuLand is where the kiddos can play & craft the day away while you melt into stress- extraction at the spa.

If you're up exploring, the Mayan ruins and the Sian Ka'an reserve should top your list.

Riu's fab entertainment team is ready to perform - live music in the day and Broadway-esque at night.

Available Amenities

  • Tour Assistance
  • Car Rental Available
  • Beach
  • Volleyball
  • Cable/Satellite TV
  • Babysitting/Child Care ($)
  • Children's Pool
  • Conference Facilities ($)
  • Cribs Available on Request
  • Fitness/Exercise Room
  • Jacuzzi
  • Kayaks
  • Kids Club
  • Laundry Services ($)
  • Lounge Chairs/Umbrellas
  • Nightly Entertainment
  • Playground
  • Swim-Up Bar(s)
  • Swimming Pool(s)
  • Windsurfing
  • 24 Hour Front Desk
  • 24 Hour All-Inclusive
  • Sauna
  • Safe Deposit Box
  • Billiards
  • Scuba Lessons
  • Non-Smoking Rooms (on request)
  • 6 Restaurants
  • 4 Bars/Lounges
  • Spa Services ($)
  • Porter/Bellhop
  • Shopping
  • Elevators
  • Health Club
  • Beach Towels
  • Handicap Room Available
  • Wedding Services ($)
  • Dry Cleaning Services ($)
  • 24 Hour Room Service
  • Honeymoon Packages ($)
  • Free Parking
  • Beauty Salon ($)
  • Gift Shop ($)
  • Wireless Internet in lobby
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Bars and Nightlife
  • Beach
  • Dining
  • Dive Shop(s)
  • Golf Course(s)
  • Jet Ski Rentals
  • Medical Facilities
  • Motor Boat Rentals
  • Parasailing
  • Sailing
  • Scuba Diving
  • Shopping
  • Water-Skiing

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Riu Palace Riviera Maya

Av Xaman-Ha Mza 9 y 10 Lote 1 Int. Fracc. Fase II Solidaridad

+52 98 48 77 2280

Hotel Description

Riu Palace Riviera Maya: All-Inclusive Haven On The Shores Of Playacar

Go ahead and dig your toes into this little slice of Eden - the sand is snow white and the teal waves are stunning. It's your beach lovin' dreams coming true, no doubt. And with Riu's commitment to impeccable service, you won't need to worry about a thing - except maybe which bar you're going to grab your next cocktail. You really will find it all here - entertainment day and night, activities to entertain you every minute of the day and plenty of opportunities to melt all that bothersome stress away.

It's Time to Get Your Riu On.



DINING

The delish cuisine selections are varied, with a great mix of all your favs, and of course some locally-made Mexican dishes. In addition to the a la carte restaurants for dinner, you'll also get to savor themed buffets (with live cooking stations), and if dining in is more your style, 24-hour room service will take care of you. Eat up.

Don Manolo
Type: Buffet
Hours: Breakfast - daily, 7am-10:30am; Lunch - daily 1pm-3pm; Dinner - daily, 6:30pm-10:30pm
Description: Buffet with on-the-spot cooking stations.

Botafoga
Type: Brazilian
Hours: Daily, 6:30pm-8pm and 8:30pm-10:30pm
Description: Buffet starters and desserts with table service during the main course.

Agave
Type: Mexican
Hours: Daily, 6:30pm-8pm and 8:30pm-10:30pm
Description: Buffet starters and desserts with table service during the main course.

Chilis
Type: Grill
Hours: Daily, 10:30am--6pm. 2 seatings at 7pm and 8:30pm
Description: Casual restaurant located by the pool.

Krystal
Type: Nouvelle
Hours: Daily, 6:30pm-8pm and 8:45pm-10:15pm
Description: Contemporary menu featuring fusion cuisine.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Yashima
Type: Japanese
Hours: Daily, 6:30pm-8pm and 8:30pm-10:30pm
Description: Japanese cuisine.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

All restaurant hours subject to change.



BARS/NIGHTLIFE

The libation-savvy bartenders are ready to serve you any crafty concoction you want - they even have a few cocktail ideas of their own. It's 24-hour, all-inclusive so you can drink from dawn till dusk. Cheers.

Daiquiri
Poolside and swim-up bar. Daily, 9am-6pm.

La Habana
Lobby bar. Daily, 10am-midnight.

Lirico
Lounge bar with terrace. Daily, 6pm-midnight.

Sports Bar
24-hour bar.



BEACHES AND POOLS

Jaw-dropping white sands and off-the-charts gorgeous turquoise waters create the most perfect setting. If the pool is more your style, the resort has two where you can spend your sunshiny days (and the ocean views are dazzling). It's Paradise Found.



SPORTS/ACTIVITIES

Water

  • Windsurfing
  • Catamaran
  • Kayak
  • Body board
  • Snorkeling
  • Scuba lesson in pool
Land
  • Fitness
  • Table tennis
  • Volleyball
  • Tennis

For an additional charge:

  • Billiards
  • Golf


INTERNET

Riu Palace Riviera Maya offers complimentary Wi-Fi access in common areas and in guest rooms.



SPA SERVICES

Renova Spa at Riu Palace Riviera Maya offers a variety treatments that will leave you relaxed and recharged for an additional charge.



WEDDING/HONEYMOON

Riu Palace Riviera Maya has the perfect spot to tie the knot. Choose one of their wedding packages to make your day unforgettable and perfect!



CHILD CARE

Along with a children's pool and play area, the hotel also offers daily entertainment at RiuLand for kids ages 4-7 and 8-12.



ADDITIONAL INFORMATION

Location
Riu Palace Riviera Maya is located 34 miles from Cancun International Airport (CUN), 42 miles from downtown Cancun and 2 mi from the town of Playa del Carmen.

Check-In/Check-Out
Check-In: 3pm. Check-Out: 11am.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.

Spring Break Policy

Student/Spring Break groups or individuals, regardless of age are not allowed at this hotel at any time. The hotel reserves the right to use reasonable means to identify suspected student/spring break groups. At least one person of 21 years or older is required in every room during March and April. The Hotel may request guests to show passport or official ID to proof age and reserves the right to refuse admission to anyone. In-room parties, unruly behavior and spring break groups are not allowed at any Riu Resort. Guests can and will be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff.

Smoke-Free Policy
Under Mexican legislation smoking is not permitted in the public areas of the hotel, except in specifically designated areas.

Currency Policy
Please note that as of Jun 1, 2011, Riu Resorts in Mexico longer accept or exchange U.S. dollars at the front desk. ATMs are available in the lobby of each resort for withdrawals in Mexican currency.

Resort Update
Please note, Riu Palace Riviera Maya will be closed for renovations beginning August 13, 2019 and is expected to reopen December 7, 2019.

Environmental Levy Fee
The Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean. Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors effective September 1, 2017. Hotels will collect 20 Mexican pesos per room per day on check out; the proceeds will be deposited in an environmental trust to fund local projects. The Municipalidad of Solidaridad thanks you for your understanding and support of this worthwhile endeavor. Thank you and enjoy your visit.



All hours, fees, amenities, information and services are subject to change without notice.
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Room 1 Details:
  • Junior Suite
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$35 Spa Credit More
5 days, 4 nights
Travel Dates 5/26 - 8/11
Starting at $759 was $1429
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 7 days left to book!
$35 Spa Credit More
4 days, 3 nights
Travel Dates 12/8 - 12/23
Starting at $689 was $1129
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 7 days left to book!

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