What We Love

  • No reservations needed for any of the restaurants.
  • This palatial paradise has two shimmering pools, plus a prime beachy location. Sun worshippers, you'll be in love.
  • Tucked into a gated, upscale community, the swanky decor here is modern and chic.
  • This Beach Eden is geared for families and adults, so the crowd isn't a rowdy party crew.
  • Weights. Cardio. Stretching. It's going on every morning and afternoon.
  • Dipping into a relaxing steam bath and whirlpool after your stress-smashing workout.
  • Carving out some much needed naptime on the beach. The swaying palms will be your lullaby.

Things to Know

  • Playa del Carmen offers oceans to do nearby: Mayan ruins, shopping, Xaman-Ha Aviary and golf.
  • Beach comb your way up and down the shores. Stop by a neighboring Riu for a free drink or two.
  • The exceptionally friendly staff always greets you with a smile and will pamper you the moment you arrive.
  • RiuLand keeps the kiddos entertained while you book a stress-smashing day at the spa.
  • Looking for some friendly competitions - why not, right? Tennis, ping pong and volleyball are favs.
Hotel Promotions
Free Perks - Shared transfers included when booking Suite, save $53 per person.
Applicable Dates:
Booking Dates: 02 Jan 2025 to 31 Dec 2025
Travel Dates: 02 Jan 2025 to 30 Jun 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.
Enjoy Pickleball
Guests can enjoy playing pickleball on the new pickleball court. Equipment will be provided ( paddles and balls).
Important Information: Reservations at the hotel front desk will be necessary.

Applicable Dates:
Booking Dates: 29 Dec 2023 to 23 Dec 2026
Travel Dates: 29 Dec 2023 to 23 Dec 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.
Up to $1460 in Resort Credits.
Guests will receive up to $1460 in coupons per room towards the purchase of Spa Services,  Golf, Weddings, Photos, and Dining.  Additional details will be provided upon check-in at the hotel.

Important Information: 
Guests will receive coupons at check-in.  The total of credits is per room for guests 21 and older.  Resort credits are non-transferable, non-cumulative, non-refundable, non-combinable, and cannot be used on future stays.  Resort credits can be used as a discount only for selected services.  Credits cannot be exchanged for cash.  Promotion is subject to availability and can change without notice.  Restrictions may apply. 
Applicable Dates:
Booking Dates: 15 Dec 2023 to 22 Dec 2025
Travel Dates: 24 Dec 2023 to 23 Dec 2025
*Applicable promotions will display with your room selection. Some restrictions may apply.
Up to $850 in Resort Credits.
Guests will receive up to $850 in coupons per room towards the purchase of Spa Services,  Golf, Weddings, Photos, and Dining.  Additional details will be provided upon check-in at the hotel.

Important Information: 
Guests will receive coupons at check-in.  The total of credits is per room for guests 21 and older.  Resort credits are non-transferable, non-cumulative, non-refundable, non-combinable, and cannot be used on future stays.  Resort credits can be used as a discount only for selected services.  Credits cannot be exchanged for cash.  Promotion is subject to availability and can change without notice.  Restrictions may apply. 

Applicable Dates:
Booking Dates: 15 Dec 2023 to 22 Dec 2025
Travel Dates: 24 Dec 2023 to 23 Dec 2025
*Applicable promotions will display with your room selection. Some restrictions may apply.
Honeymoon Inclusions.
Guests celebrating their honeymoon with us will receive 
- Surprise welcome gift in the room
- Small bottle of Tequila
- King Bed ( subject to availibilty)
- Late Check out (subject to availibility at time of departure)
Complimentry upgrade to next availiable room category ( subject to availibility and upon request)
- $35 Spa Credit for a selected service in "Specials for couples" category (120 min)

To receive this offer, just enter "HONEYMOON" in the Special Service Request section during check-out or call our Customer Care Center and we will be happy to make the notation for you.

Important Information:  Proof of marriage must be provided at check-in. Emission date of less than 90 days
Applicable Dates:
Booking Dates: 27 Jun 2024 to 23 Dec 2026
Travel Dates: 24 Dec 2024 to 23 Dec 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.
Exchange Privileges
Guest will have access to all bars, lunch and snacks at Riu Palace Riviera Maya, Riu Yucatan, Riu Playacar and Riu Tequila.

Important information: All of the above information is subject to change at any time without prior notice. More information will be provided upon check-in. Breakfast and Dinner must be taken at the booked hotel. Transportation is not included

Applicable Dates:
Booking Dates: 28 Jun 2022 to 23 Dec 2026
Travel Dates: 24 Dec 2022 to 23 Dec 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.
All Inclusive Amenities
All meals, snacks and local alcoholic and non-alcoholic beverages in all hotel bars and restaurants.
Snacks and drinks 24 hours a day.
Regularly refilled minibar and liquor dispenser in the guest rooms.
In-room safe.
Room service 24 hours a day.
Turndown service.
Drinks service at the pool.
Free sports, activities and entertainment programme as described. Activities include: tennis (raquets and balls),  kayaking, bodyboarding, snorkel gear, 1 scuba tryout in the pool, RiuFit program, beach volleyball, pedalos ( paddle boats)
Free wellness facilities as described (gym).
WiFi throughout the hotel.
Daytime entertainment program for adults
Live music, shows, and Riu entertainment
Free entry to the discotheque at Riu Tequila (drinks included). Must be 18 years old.
Riu Get Together Party at the Riu Tequila hotel
RiuLand Kids Club for ages 4-7 and 8-12
All hotel guests are required to wear an "All Inclusive" wristband for identification purposes.
Applicable Dates:
Booking Dates: 28 Jun 2022 to 23 Dec 2026
Travel Dates: 24 Dec 2022 to 23 Dec 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.

Resort Details

You don’t have to go far for delicious food and drinks, these options have you covered.
OnSite Dining
  • Various Lounges/Bars
    - Bar Cubano
    - Los Mariachis
    - Lounge 24
    - El Palmeral
    - Beach bar
    - Capuchino
  • Various Restaurants
    - Don Julian-Restaurant with terrace
    - Guacamole-Beach restaurant/grill and steakhouse
    - Krystal-Fusion Restaurant
    - La Dolce Vita-Italian restaurant
    - La Bodega-Mexican restaurant
    - Miyagi-Japanese restaurant

Treat yourself to everything that this resort has to offer and more.
On-Site Amenities
  • 24-hour front desk
  • 24-hour room service
  • Accessible facilities
  • Babysitting,Offsite†
  • Baggage hold
  • Bell staff/porter
  • Children programs
  • Children welcome
  • Children's play area
  • Elevators
  • 24-hour front desk
  • 24-hour room service
  • Complies with Local/State/Federal laws for disabled
  • Babysitting, Offsite†
  • Baggage hold
  • Bell staff/porter
  • Children programs
  • Children welcome
  • Children's play area
  • Elevators
  • Exercise gym
  • Free high speed internet connection
  • Free parking
  • Gift/News stand†
  • Golf, Offsite†
  • Housekeeping - daily
  • Laundry/Valet service†
  • Lounges/bars
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Pool
  • Restaurant
  • Safe deposit box
  • Sauna
  • Spa†
  • Tennis court
  • Tour/sightseeing desk
  • Wakeup service
  • Water sports†

† Fees may apply

Whether a land lover or a water sports fanatic, you’ll always have something fun to do.
On-Site Recreation
  • Children's pool
    There is 1 children's pool onsite.
  • Children's program
    RiuLand
  • Direct access to a beach
  • Fitness center on-site
  • General †
    Pickleball Court  
  • Hot tub
    2 Outdoor Hot Tubs
  • Motorized Water Sports †
    Jet ski, parasailing, waterskiing, diving, deep sea fishing, etc.
  • Non-Motorized Water Sports
    Windsurfing, sailing, kayaks, snorkel gear, body board, one introductory scuba lesson in the pool, paddle boat, etc.
  • Pool
    There are 4 pools onsite.
  • Sauna
  • Spa †
  • Tennis court
    There are 2 lit tennis courts onsite. 


Off-Site Recreation
  • Golf †
    Golf course located within 5 miles of the property.
On-Site Attraction
  • On-site Entertainment
    Access to weekly theme parties for everyone

† Fees may apply

Guest Reviews from CheapCaribbean Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 8686 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Incredible two weeks - paradise and perfection!

    The hotel was everything we could have imaged and more. We’ve loved every single second. Firstly the hotel itself really is a place. It’s big and beautiful. The groundsmen are out constantly keeping everything immaculate. The hotel is extremely clean. They clean rooms twice a day and provide lots of towels. You can easily request anything you need. The rooms are spacious. The cleaners are always out cleaning the pools throughout the day too. The food was incredible. Always sceptical when going to all inclusive but in the buffet everyday it was different and fresh. We didn’t eat one bad meal the whole time we were there. The 5 restaurants are also very lovely and it’s nice to have the table service also. The staff are what made our stay extra special. They’re always happy and so attentive. Gustabe (sorry if spelt incorrect) was a highlight of the other services team and we loved his aqua each day. The whole entertainment team were constantly providing plenty of activities throughout the day and evening. The night time shows are as expected and I love the party’s in tequila on Fridays. They put so much effort into it. The waiting staff and bar staff are incredible. Remember you order and what time of day for what drink. Special shout of to Javi, Mario and Manuel for your incredible service with a smile. The beach is beautiful and we enjoyed the free activity of kayaking. We also did paragliding too. We enjoyed playing tennis in the hotel and also used the gym. We cannot fault all there is to do there. We did the romantic provide dining on the beach which was breathtakingly beautiful and we would 100% recommend it. It’s a more quiet hotel I’d say, especially at night but tequila has a great sports bar across the road. I would return to this hotel in a heartbeat and we honestly had the best two weeks. We are so grateful to all the staff, we couldn’t have asked for more.

    Jul 16, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Time does not lie

    Second time at this hotel. Big gap between. It showed.Ist time after a refit(lovely) 2nd time good but starting to look tired. In between our visits we paid for our granddaughters honeymoon at Rui Palace Mexico back in 2023 . They loved the whole experience and they would love to return in the future. Rooms need to be fitted with USB sockets, charging phones a must .

    Jul 16, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Fantastic Stay

    We stayed during the first 2 weeks of June and thoroughly enjoyed our stay. The hotel is extremely clean and most of the staff are helpful and friendly and provide great service. The speciality restaurants are a bit hit and miss on quality and the buffet restaurant was our favourite as you are spoilt for choice and generally the quality was very good. Rooms are very nice and we must give a very big shout out to Fabiola in the restaurant and Alicia on reception who made us feel very special and nothing was too much trouble for them and we will definitely return soon. We had one little issue in that the power sockets in the room are worn and would not hold the travel plug in place and kept falling out of the socket which was frustrating but did not spoil our holiday.

    Jul 16, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Brilliant family holiday!

    First time staying at this hotel as a family ( Mum, Dad and two teenage girls). We had no issues whatsoever, found the staff to be really lovely people, very hard working and helpful, doormen are super friendly and happy to give advice re the local area, made us feel very comfortable! I can understand how the rooms may seem dated but I personally thought they where very clean and our housekeeping ( Luci) had our room immaculate every day, towel art is a nice touch and sometimes these small details are not praised highly enough, the personal touch is very important and it's clear this hotel is aware of its importance, something I've found sadly lacking in other hotels. We found the buffet to be clean, air-conditioned and the food fresh, hot, and beautifully presented. I would recommend the Japanese and Guacamole steakhouse at the pool area for A la Carte meals. The grounds are also immaculate, super attention to detail by the gardener's, having experienced a palm leaf falling onto tourists on an excursion I'm now aware the impact they can have! I like the air-conditioned lobby and eateries as I have holidayed in mexico for around 10years now and many hotel lobbies are open air with ceiling fans, this made a huge difference to us. We also enjoyed the Playacar gated area it feels very safe and secure to enjoy the local shopping area and grab a taxi to Playa del Carmen. One thing that was a little annoying was not all the TVs accept HDMI devices, we had two rooms one which did and one that didn't, can be annoying if your a TV fan. Overall we had a really brilliant time this year and hope to return to this hotel next year. My daughters are 14 and 16 and absolutely loved the Rui parties held at the Rui Tequila on Fridays, the Neon party was the favourite but the White party was also very good, if you get down to the lobby in the palace or the Tequila for 7pm sharp you'll be first in the queue for the glow up facepaint. Daughters also liked the Tequila sports bar and visiting the Rui yucatan pool , jet skiing was also a fun activity for them it's around 100 dollars for 30mins, it doesn't seem long but it was long enough for them to experiencing this for the first time, they have to have an adult on with them and the safety instructor literally follows you and is on hand if you stall or anything he also guides you out and in. We also visited Xplor this year as this was their choice, it's a really great park but I would warn you to be prepared for alot of walking and climbing, the vehicles are an experience! Ziplining incredible, I would urge you to keep a sharp eye on the timing for each activity as the zipling alone took around an hour. I enjoyed this park very much although if you are unsteady on your feet I would advise you to give the underground expedition a miss as the water is not clear and the ground is extremely uneven and hard if you stumble, I had a few injuries from that one but other than that it was fantastic!! Thanks to all the incredible staff at the Rui Palace Mexico for their time and attention in making our holiday so much fun.

    Jul 15, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Enjoyable with 2 teens. Few things to improve.

    Writing this on day 13 of a 14 day vacation with my wife and 2 teens. Our first impressions were not so great. We arrived during the night and were put off by all the cold white lights in combination with the kitschy purple and metal color theme. It gave a very strange vibe also cause the hotel felt empty and cold. The rooms have the same issue with cold white leds, funky purple colors and open bathroom (lack of privacy) it took us some time to get used to. We would prefer warmer lights all around. BUT: The hotel facilities are great, nice pools, beach and the gardens are perfectly maintained. They trim the grass and bushes with lots of care. Pitty that on the beach, there is already a serious lack of shadow, the gardeners are too pro active cutting palm leaves which are still perfectly fine and green. The result is even less shadow and very tall palms with only 4 or 5 leaves remaining. Also bringing a parasol from pool to beach is not allowed. Other hotels nearby do offer better solutions for people who prefer beach above poolside which we found pitty. If you want shadow you are forced to wake up ealry and fight for the sunbeds near the pool which are occupied since 6am. The hotel does a GREAT effort trying to remove the seagrass from the beach each morning. Its a Sisyphean task. Unfortunately we only had few days where grass was not an issue and we could enjoy true clear blue waters. Staff is super friendly, they bring drinks on the beach and around the pool. Also honorable mention to the cleaning staff, never stayed at a hotel where public spaces and toilets were kept so clean at all times! Also i found the beautifull white orchids in the restrooms fascinating. The food is pretty good but the buffets in evening suffer from toooo much choice resulting in 100 of small pots scattered around the place. Impossible to keep them all filled, warm and look appetising. I would reduce the choice by 25% and focus more on refilling with warm fresh food, sure still everyone could find something they like. Evening entertainment is rather average but my kids loved the weekly RIU Fluo / all white Parties at Tequila across the street and the foam parties.

    Jul 12, 2025
Hotel Advisories
  • AdvisoryStudent Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
  • AdvisoryThe state of Quintana Roo will be charging a sanitation tax of a minimum $33.94 Mexican Pesos, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 AM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy: Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.

    Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together,  Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.

    Transfer Policy: A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information: Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

  • Pet Policy : Pets Not Allowed
  • Early Departure Policy
    • Early Departure Penalty:1 NightApplies: Sunday - Saturday 04Jul24 - 23Dec26
    • Early Departure Penalty:2 NightsApplies: Sunday - Saturday 24Dec25 - 30Apr26

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