Riu Palace Mexico - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

8667 reviews

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  Family trip to RIU Palace Mexico

  It was a nice trip and exactly what I was expecting from reading reviews and looking at the photos. Good food and drinks, great service, overall very clean. The only negative thing I have to say is that there is not a lot of chairs around the pools. So for a family of 6, you need to be ready to go reserve the chairs at 0700.

  Jul 04, 2025
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  Avoid steak restaurant

  Everything was perfect, except steak restaurant, it’s such a shame, I was alone, the waiter greeted a couple whom arrived after myself, took them to a table, I was eventually seated, the starter was cold, the lobster was dry and cold. I just left.

  Jul 04, 2025
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  Lovely hotel

  Stayed here in June of 2025, booked early as a special holiday for my husbands 70th birthday. Previously stayed in 2011,2012,2018 so some changes over time but still a lovely place to stay. Hotel very clean and the staff are lovely, a special mention for Elaina and Ricoh from the lobby bar, they couldn’t do enough for you and they are always busy, but greet you with a smile and soon know your drink of choice, for the hubby a G&T in a straight glass. The room was kept spotless and any small problem was soon sorted. The steak house was my preferred restaurant, a lovely selection of meats to choose from cooked to order and how you liked .

  Jul 03, 2025
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  Retirement times 4

  This was our fourth vacation at this resort. Our goal was relaxation and more relaxation. Sara, our room attendant was excellent. The pool bar staff was also wonderful. Ermilio, a bartender, was one of our favorites, but they were all great. Pastor, our pool server, was always friendly and attentive. Fernando at the front door was a lot of fun every time we left and returned. Noe, who was frequently our server in at the lunch buffet, and occasionally at dinner, remembered our favorite drinks. We appreciated his attention. And, of course, we always enjoy Santiago in the main buffet. The food and beverages did not disappoint. If you are looking for a massage off-site, we'd recommend Aqua Marine Spa located in the little shopping area just down the street. Excellent massages at very reasonable prices.

  Jul 02, 2025
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  Mixed thoughts after 3 days.

  Writing this on day 3 of a 14 day vacation with my wife and 2 teens. Some things are great...others do bother. Example 1: The hotel facilities are great, nice pools, beach, decent size rooms BUT whats with the theme? All the purple and bling makes it look kitsch. Also PLEASE get rid of the cold white LEDs everywhere and replace with warm white. When we arrived during dark it was like walking into a hospital with the white walls and lights. When the doors opened a huge purple sofa and crystal chandelier completely set us off. We went into the restaurant and it felt so cold and not cosy that my wife started crying. (So far for first impressions) Example 2 : Gardens are perfectly maintained. They trim the grass and bushes with lots of care BUT on the beach where there already is a lack of shadow each morning we see gardeners cutting palm leaves which are still perfectly fine and green. Result is even less shadow and 15m tall trees/sticks with only 4 or 5 leaves remaining. Example 3: Staff is very friendly and the food is pretty good BUT the steakhouse served my Filet well done, I ordered medium rare. While my daughters new york strip, even if 3x thinner, was served rare while she ordered medium well. So in my opinion better not ask how people want it if its not considered anyway. Example 4: The buffets in evening offer sooo much choice. And so far what i tried was good or decent at least BUT i would suggest a bit less is more in this case. Right now there are 100 small pots scattered around the buffet. Impossible to keep them all filled warm and look appetising. I would reduce the choice by 25% and still sure everyone could find something they like. Example 5: The hotel does a GREAT effort trying to remove the seagrass from the beach each morning. Its a Sisyphean task. But when u ask if u can put an umbrella between the sunbeds its not allowed... why only people who prefer pool over beach are allowed to use umbrellas? I will try to update my review after day 14... In the meantime I will add a picture of the beach situation and lack of shadow...

  Jul 02, 2025