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Cocktail-sipping adults will love lounging the day away at this stylish all-inclusive escape-haven. You'll swoon over th
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Cocktail-sipping adults will love lounging the day away at this stylish all-inclusive escape-haven. You'll swoon over the breathtaking setting with swaying palms and warm ocean breezes. The melt-your-stress-away spa with tons of treatments will take you to your Happy Place. Taste bud-slaying gourmet cuisine and oceans of water sports also await your undivided attention. Beach Citizens, this is paradise found.
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"My partner and I just spent 4 delightful days at La Perla. We had a swim-up suite and it was just wonderful.Decor at the resort is very modern. Check-in was speedy. We had one problem with our TV, it s..." – Spyrogirl2
281 out of 318 (88%) customers would recommend this product to a friend.Read All Reviews
Customer Rating
Value
4.5
Service
4.7
Beaches & Pools
4.2
Dining Options
4.5
Room Comfort
4.8
"My partner and I just spent 4 delightful days at La Perla. We had a swim-up suite and it was just wonderful.Decor at the resort is very modern. Check-in was speedy. We had one problem with our TV, it s..." – Spyrogirl2
281 out of 318 (88%) customers would recommend this product to a friend.
All Customer Reviews
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March 17, 2019
Paradisus has yet to fail us
This is our 4th trip with a Paradisus Hotel and have been happy with them. We booked this trip for 6 nights and had a great time. If you are looking for a relaxing place that offers great food, Paradisus Hotels have been a great choice We have been happy with their locations at their Cancun and Dominican Republic locations as well.
Storm blew in sea debris the day before we arrived. The dead sea odor was terrible Relaxing on the beach was not available. The clean up crews worked tirelessly to remedy the debris/odor. Pools were excellent. Clear, clean, warm, no chemical smell. Food was excellent as was entertainment. Felt safe the entire time in Playa regardless of news reports Room was over the top comfortable clean. Entire staff was bending over backwards for guests. Always friendly, smiling. For the staff, communicating in English was not an issue.
There were 8 of us in our group. We were greeted promptly upon arrival to the resort and were met by wonderful fragrances in the lobby. Check-in was speedy and informative. The bellman lead us to our room and pointed out all the amenities in the room. He made sure to point out the cartoned water next to the sink to use for toothbrushing. The room was spacious and very clean, as was the resort itself. I was pretty impressed with how many times we saw the staff cleaning various areas of the resort on a daily basis. There were many options for meals; I would suggest the restaurants that require reservations, as the buffet is just average. I was extremely impressed that at every meal, we were asked if anyone had allergies. The waitstaff were friendly at all the restaurants, but I want to give a special shout out to Diego at The Grill. He was so nice and helped to find something that I could eat (there was only thing on the menu that didn't contain onions, which I am allergic to). Thank you Diego! There were some areas of the resort that were for "Royal" customers only, including a restaurant, pool area & beach area. There were also extra charges for certain alcohol (even something as cheap as Moscato) and food. Next time, we will be sure to not visit a resort that isn't truly all inclusive. The pool area is clean and spacious. Half of the pool chairs were already reserved with towels by 7 a.m., so you do have to get up early if you want a good/shady spot at the pool. The beach is rocky, so I would suggest you bring water shoes, or take the 5 minute walk further up the beach where the water was clear, with no seaweed or no rocks. The seaweed in the resort section of the beach was piled up as tall as we are, but the staff worked diligently to remove it. My husband and I enjoyed the beach despite the seaweed and rocks. Having waitstaff at the beach was awesome! Special shout out to Manuel! The waitstaff were quick and friendly and would bring drinks and food from the pool bar. I do wish we could have ordered food on the beach from the Grill.
Ok so now for the MIXED FEELINGS part--all of the above is accurate and we (my husband and I) had a good time, however, 7 of the 8 of us were sick with varying degrees of vomiting and/or diarrhea. This started the day after we arrived and lasted for 1 week after returning. We called the resort doctor and was told it was a virus we picked up. We weren't so sure, due to how long the illness lasted. We were very careful not to drink the water, so we know it wasn't from what we consciously ingested. We did consume a lot of drinks with ice cubes--not sure if they use filtered water or not. We were also told they use non-filtered water to wash the vegetables. We also witnessed birds landing on the buffet and eating from the buffet at The Grill. So, the illness could have been from non-filtered water, the birds introducing feces/disease onto the buffet, or food poisoning. Some of our group went to their doctor upon our return to the U.S. and their doctor believes it was not a virus and most likely the water in some form or another.
We have visited many resorts all over and have never had the experience of getting sick.
The resort is beautiful as well as the beach. Services could not be better. Every staff member took personal ownership of making me feel welcome and happy. Restaurants were very fancy and if you like international foods then you will love it. I wasn't sure what 1/2 of it was on the menu though.
The only negative aspects I found was that the pool was too cold to use and additional charges for the extra little things such as reserving a nice poolside bunk for an entire day. It would have been better to reserve the nice ones for maybe 4 hours and made more affordable. Same thing with a ocean view. I thought I was getting one but didn't. They did make it up to me by getting me into an absolutely beautiful suite though. Nicest room I've ever had. Again, they go out of their way to make you happy.
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53 questions, 271 answers.
Can you use both the SUN200 coupon code for the resort as suggested as well as the Oct15Welcome code as a first time CheapCarribean customer?2 answers
7 years, 90 months ago
BravoJOHNNY
Hi,
You are able to apply only one Promo Code per booking. Of course we recommend using the Promo that gives you the most value, in this case SUN200.
ccsusan1
yes
Garnine
room-type11 answers
Which rooms have the fish tank behind the bed? All 7 of the room types you have available do not seem to offer the fish tank.
6 years, 84 months ago
Heather
Rooms are assigned directly by the resort upon arrival. It would be their discrection as to what guests receive the rooms with the fish tank. Unfortunately, CheapCaribbean.com is unable to guarantee that room would be received.
MariaCC
It's not a real fish tank..It's a painting or something but it's still nice...
Spyrogirl2
Many of the rooms have a PICTURE of a fish tank. It is cool but do not be fooled it is not real!
Ashlee1030
no fish tank in any room is an acrylic photo, i also think it was a tank but no
kaory
We were in a normal Garden View room and it is not a fish tank, just a lighted wall that looks like one. No real fish or water. Just a glass with some design and a light behind.
alexg82
I booked the standard room offered on Cheap Caribbean (I think it was called the Junior Luxury Suite), ended up getting mysteriously upgraded to a royal service room which had the fish tank but it wasn't real. It was just an illuminated image of an aquarium (that you can turn on and off with a light switch). It was cool but half the time we didn't even have it turned on. Definitely didn't make or break the room.
DCRN
On the La Perla side it would be the royal rooms. They are very nice.
Rebbecca
No room has a fish tank its wall paper. I had a fight with the front desk over my room because they sold and confirmed me a swim up room and then when I arrived to check in they had no more rooms available. They upgraded me to a better room so no complaints, its a great resort you will enjoy it.
Yanks
They are not fish tanks... they are photos of fish on plexi glass with lights behind them.
MissMary0315
The "fish tank" is a picture. There are no fish tanks (that I know of). It's lit up and still pretty. You can tell everyone it's a tank. Pictures don't move and it looks real.
ajriii
There is not a real fish tank behind the bed. It is a lighted photograph of a fish tank. Sounds kind of cheesy, buti it's cool. Can you imange how they could maintain actual fish tanks in that many rooms?
Blondenana
Upgrading Room5 answers
Once I've already booked my vacation, is it possible to upgrade my room?
6 years, 82 months ago
VanVan
Based upon availability, you can certainly upgrade your room category. Please call into our reservation center and an agent would be more than happy to assist you with the most up to date pricing and availability for your reservation.
KristinCC
Yes, you are better off negotiating the upgrade when you get there. We upgraded to Royal Service and loved it.
lynnnaynay
Yes you can upgrade at check in if rooms are available
VacationRobin
Yep, they'll offer it to you with a coupon when you arrive. You have a day to choose to upgrade.
ajriii
YES IF THERE IS SOMETHING AVAILABLE. DEPENDS ON WHEN YOU GO. IT STARTS TO GET MORE CROWDED IN MID MARCH
Razor
What are the dining restrictions? Are there king size beds? Will We be bothered by Timeshare pitches11 answers
5 years, 72 months ago
US
Some restaurant restrictions may apply. Some rooms offer king beds while other offer 2 queens. For more information please contact the resort directly.
CaitlinCC
You need to book dining the minute you arrive or you will not get to eat until around 10pm they are very full there. Dining was fairly formal and the menus mirrored each other. The beds were the best part of the trip probably the most comfortable yet. Timeshare, yes. We got suckered to go to one and the lady was so rude to us after we stated we were not interested that we thought of leaving that day.
Rebbecca
Yes I had a king size bed in my room in the adult section (la perla). as far as dining I had no restrictions and easy to get reservations.
Yanks
Reservations were the key. Beds were King Sized. Got a "pre timeshare" type meeting almost setup under the guise of "the resort's birthday celebration".
ajriii
They will try to accommodate any dining restrictions you may have. Yes, there are king sized beds and they are very comfy. We were never bothered by timeshare people at the resort.
Blondenana
They do prefer a reservation, but we were able to be seated even without prior reservations at several restaurants. The beds are king size. They do offer you what they call an "Invitation" to a presentation, but yes it a timeshare presentation. I did it because I wanted the free resort credit to use towards the spa. So it was well worth it to me.
Lifeisbeautiful79
Yes, king sized beds that are comfy. We were not bothered once by Timeshare pitches nor did we see any other guests being approached.
Breena
We had a king size bed
Dining and food were excellent - only restrictions were some restaurants were adult only and one restaurant was for "Royal Service" only.
They have a pitch - you can avoid if you don't want the free gifts. We got a vacation voucher, $100 to spend at the resort, and 10% off excursions.
TechnologyAddict
PASSIONS IS THE ONLY RESTAURANT THAT YOU NEED TO DRESS UP A BIT, THE OTHERS REQUIRE SUN DRESSES FOR WOMEN AND NICE SHORTS WITH POLO SHIRT FOR MEN. YES WE STAYED IN KING SIZE BED. THEY WILL ASK YOU ABOUT TIMESHARE BUT DON'T REALLY BOTHER YOU AFTER THAT. IF YOU GO THROUGH 90 MINUTE ORIENTATION YOU WILL RECEIVE 2 FREE 50 MINUTE MASSAGES
Razor
The dining rooms just require sleeves on the shirt, can even be a t-shirt. The only place a tank top or sleeveless was allowed was out by the pool. There are king size beds but our swim up had 2 twin size. We were not hassled at all by time share people. That made it even more relaxing.
Shoprat
There are no dining restrictions for Royal Service guests. There is one restaurant, Passions, that has an upgrade fee. When we booked the resort the cost was $50 and when we arrived it changed to $90 / person. There are king size beds and they were quite comfortable. You won't be bothered with Timeshare pitches, but when they tell you to book your transportation to return home they will try to sell you on their excursions. You don't need to book your excursions through the resort if you don't want to...feel free to shop around for the best price.
JLS2
How is the beach at this resort?8 answers
5 years, 64 months ago
New York
Paradisus Playa del Carmen, La perla offers a stunning beachfront location in a little bay with a beautiful, swimmable beach. One entrance onto the beach is from the adult section of the hotel and the other is from the family-friendly section. Loungers, towels and umbrellas for shade are available at the beach.
LisaCC
It is just a strip. All guests use the loungers - with or without umbrella. They have a mangrove preserve between the pool(s) and the beach. This is for eco and gov regulations. They do have one area for beach volley-ball. But is it not a big Jersey shore style beach. The water is very clear though.
TechnologyAddict
IT WAS SMALL BUT NICE
Razor
I thought the beach was small and rocky. I'm normally a beach person, but on this trip, we used the pool
Shoprat
The beach was beautiful, but small. There are a few rocks in the water, but the water is so clear you can see them and steer clear. The sand is white and soft and not many shells.
JLS2
Beautiful beach you can walk to the beach from the resort it's only a few steps away.
Maria1983
It was good but lots of seaweed at times.
maxiesdad
It was beyond great, easily accessible, wait service, lots of seating with cabanas and lots of showers and places to rinse your feet.
Paradise2016
what is charge for watersports3 answers
What was the charge for watersports and what kind do they have?
5 years, 63 months ago
ljk
Please contact the resort directly at (52) 984 877 3900 for exact prices of all watersports that are offered.
BethCC
$70 for jet ski rental. We never used them but they shared the price
Kitkat24
Kayak, paddle board, and the little catamarans are free. Just work for tips. The jet skis are 70$ (american) for half an hour.
HeatNic
Are the tips incl. in this all inclusive hotel? and if not, how much do give in tip, what is common over there?7 answers
5 years, 63 months ago
Bristol
Tips are included in the all inclusive price at this resort.
BethCC
Unless the resort explicitly says "No tipping", I think it is appropriate to tip restaurant, bar and housekeeping staff at "All-inclusive" resorts.
I tip $1.00 for drinks at the bar (sometimes every other time) and $5.00 - $10.00 to waiters at restaurants. If a self serve buffet, maybe $1.00 or $2.00.
Housekeeping staff $2.00 - $5.00 per night depending on how good they are at keeping us stocked.
TechnologyAddict
TIPS ARE NOT INCLUDED IN ALL INCLUSIVE. THEY DONT EXPECT TIPS BUT WE ALWAYS GAVE A COUPLE OF DOLLARS AT BREAKFAST, LUNCH AND DINNER. THEY APPRECIATE ANYTHING. THERE WERE SOME PEOPLE THAT DIDN'T TIP AT ALL. BUT THEY DO TAKE CARE OF YOU IF YOU TIP SOMETHING.
Razor
As far as I know, no tips are necessary, but we gave them and they were appreciated
Shoprat
Nobody expects a tip but they all deserve it. Everyone that I saw tipped. We tipped everyone a couple dollars except at dinner and our butler. Those men and women work hard and are very deserving and need our tips more than we need a few dollars here and there.
saltyfrogs
Gratuity is not included. We tipped a few dollars at every meal and gave about $10 each day to our poolside waiter. We also gave housekeeping $25 for the 5 nights and $50 to our private butler. We didn't see others leaving tips at the dinner restaurants, but we're American and felt uncomfortable not leaving a tip.
JLS2
Tip is not included, and the staff is excellent. We tipped our bartenders/servers about $15 each a day because they were great
Smithfor2
Aquariums in rooms?9 answers
Do my eyes deceive me or are those aquariums over the beds?!
5 years, 62 months ago
TX
Yes, some room categories do have aquariums.
BethCC
NO THEY ARE LIGHTED PICTURES BUT DO LOOK REAL. THEY ARE NICE
Razor
No aquariums in the rooms. I saw the pictures you are talking about but never even noticed the design in our room
Shoprat
No, they are not real aquariums. It is a nice illuminated sort of painting.
saltyfrogs
The aquarium is just a photo on the wall...it's very pretty though and has back lighting which looks amazing while you're enjoying the jazuzzi on the balcony or taking a soak in the bath tub as long as you turn off all of the other lights in the room.
JLS2
Faux but fun to look at.
TravelHerNY
No its just a 3d picture but rooms are very nice ..
Maria1983
They are not actual aquariums (I thought the same thing) but are actually back lit pictures....
byrdog
They are pictures of aquariums, not real aquariums.
Mobeach17
Is 18 years of age considered adult for this resort4 answers
What's the minimum age to stay as an adult at Paradisus playa
5 years, 62 months ago
paradisus playa Del Carmen LA perta
We do suggest contacting the resort directly regarding their Student Youth Policy. The email address to the resort to contact them directly is paradisus.playadelcarmen@melia.com.
MariaCC
NO AVERAGE AGE WAS 35-65
Razor
yes
maxiesdad
Yes, 18 years old is considered an adult at LaPerla. My daughter was 18 when we stayed there and as an FYI, they can drink alcoholic beverages in Mexico at the age of 18.
byrdog
Does this resort have gym facility?9 answers
5 years, 62 months ago
los angeles
This resort does have a gym facility.
BethCC
YES AND IT WAS LARGE AND NICE
Razor
Yes, they have a gym facility. It has elipticals, stationary bikes, treadmills and weights. They also offer yoga in a separate workout room. They have a small fridge with water and they have towels for you in the gym facility.
Yanni
Yes it has a great gym and a range of classes. We did the spin class by Jesus - very demanding but very good.
SteveHOU
Yes, there is a small gym with a few machines in the Royal Service part of the resort and then there is a much larger facility in the main resort.
JLS2
Yes also pool classes. Everyday there is an activity.
Maria1983
Yes it does. It would have been nice if the web site showed pictures of the gym. Nice gym larger that most hotel gyms and also nice yoga room.
maxiesdad
I did not see a gym but they do offer a lot of daily activities such as Zumba, yoga, a spinning class, and water aerobics.
Lucy623
Yes, my daughter used the fitness center and it met her expectations.
byrdog
Is the Swim up Bar for everyone or only upgraded Customers10 answers
Can anyone enjoy the swim up bar or is that for only upgraded customers.
5 years, 61 months ago
Dan
The swim up bar is open to everyone that is staying at the resort.
BethCC
There are 2 swim up bars in the adult section. One is for everyone and the other is Royal service only
Shoprat
Yes- everyone can enjoy the swim up bar. Theres only one part of the hotel "royal service" where you have to be a royal service guest. But its only one pool.
Jozee
Swim up is for everyone. Although I did not use it, those around the bar seemed to be having a great time.
whizquizspecialist
Anyone can enjoy the swim up bar.
Yanni
Anyone can enjoy the swim up bar!
Chey
They have a swim up bar at both pools. One for the upgraded rooms and one for the normal guests.
saltyfrogs
There is a swim up bar at each pool in the resort.
JLS2
Everyone and lots of fun...say ola to Angel for me he's a great bartender...
maxiesdad
anyone can enjoy the swim up bar =) it is for everyone
Lucy623
Is the UpGradeWorth it?6 answers
For this Resort is the Upgrade worth the Price? Is it that much better to Upgrade? What do you get with the upgrade?
5 years, 61 months ago
Dan
If you upgrade to the Royal Service it includes: Discrete Butler service, accommodation in luxurious suites with in-room whirlpool bathtubs, free cellphone to call your butler, preferential reservations in the a la carte restaurants, YHI Spa and sports, entertainment and leisure activities, access to the private Royal Service pool with Pool Concierge, access to the private Royal Service beach with beds and concierge service, A la carte breakfast & lunch in La Palapa, the exclusive Royal Service Restaurant, exclusive Royal Service VIP lounge with private check-in/check-out, daily continental breakfast, coffee and beverages throughout the day, international newspapers, complimentary Wi-Fi and evening cocktails and hors d’oeuvres, and a pillow menu.
LizCC
I don't think it's worth it. The Jr. suites are excellent and offer plenty of space.
SteveHOU
Definitely! You get a private pool, beach, butler, area of the resort that is very nice, and a few other things. You definitely feel the difference if you are part of the upgraded service.
saltyfrogs
Staying in the Royal Service part of the resort is totally worth the cost. NO KIDS ON THE ROYAL SERVICE SIDE. Private facility exclusively available to upgrade guests. The Royal Service lounge, poolside restaurant, swimming pool and bar were never too crowded. No lines for the restroom, towels, drinks, etc. And the beauty of upgrading is that you have the option to go to the other side. You also get a private butler that knows you by face / name...she came to find us several times a day to make sure we had dinner reservations each night, that our excursions were booked, that our transportation was booked and she handled special requests for our room...had our bubble bath drawn, had our jazucci on the patio ready at 11:30pm when we returned from dinner. And on the 2nd night there was even a complimentary bottle of champagne and chocolate covered strawberries in our room.
JLS2
The upgrade gives you additional areas of the resort that are only available to those with the upgrade. This includes additional lunch options, another pool, and additional covered poolside beds. in my opinion, this depends on how crowded the resort is when you are there. For our trip it was relatively empty for the first 3 days, and then on our last day a lot of people arrived. If it was as crowded the last day as it was on the first, we would have upgraded. You have one day to decide if you want to upgrade.
Allison
Yes worth the upgrade, Swim Up Suite worth the price. The pool is outside your room terrace.
TravelHerNY
airport shuttle complimentary?9 answers
Is there complimentary shuttle service to and from the resort and airport? If not, how much is the shuttle?
4 years, 58 months ago
Overland Park, KS
This resort does not offer complimentary airport shuttle service, however, when booking through CheapCaribbean.com we would be more than happy to assist you with arranging transfer. The current price per person for shared round trip transportation is $40.00. The current price per person for private transportation is $100.00 per person.
BethCC
No, but we purchased the shared transportation to and from the airport. I believe it was around $60 for my husband and I for both ways.
saltyfrogs
No, there is no free shuttle service. Our shuttle cost was included in the package whish was approx. $40 / person.
JLS2
No nothing complimentary, arrange transfers via Cheap Caribbean. Our vendor was Amstar. Don't get caught up with airport rep who will point you in the direction of your shuttle but also try to talk you into presentation. Price maybe $75 rountrip pp.
TravelHerNY
Excellent service they knew who we were as we arrived and drove with care. Also answered any questions we had about the area. Very informative .
Maria1983
Not complimentary I believe we paid $45 per person round trip.
maxiesdad
No there is no complimentary shuttle we booked our shuttle to and from the airport through cheap caribbean
Seaurchin
Shuttle service is not complimentary. Inside the airport a taxi ride would have been $100USD cash to the resort for 2 people and $75USD for a credit card. The return trip with the same agency would have been $70USD. I talked them down to $120USD RT but walked away from them and went outside the airport gates to try for a "local taxi" that did not have the airport contract. I ended up negotiating $100USD RT but money wasn't the only thing we paid with. Returning to the airport, we had a James Bond style ride as 2 taxis from the agency with the airport contract literally tried to run us off the road. Our driver was going in reverse on the freeway trying to get away from them. At one point, one of the other taxi drivers turned around and was driving straight at us. I AM NOT KIDDING! Just be safer and stay with the airport contracted agency to avoid this turf war.
sunNrelaxation
No shuttle service is not included and needs to be booked seperate. The price for a share ride is around 50.00 per person
tmlfaucher
Transfer service to and from the airport is not included in the cost. There are several options available and we went with Cancun Valet. We took a private shuttle for the three of us (a mini van picked us up outside the airport) and round trip was $135.00 US. Some others are a bit cheaper but it isn't a private transfer and you may have to stop several times to drop others off before you hit your resort.....your decision and I guess it depends on how much time you want to spend en route.
byrdog
is the beach always full of seaweed4 answers
Paradisus Playa del Carmen La Perla
4 years, 53 months ago
beach kinda guy
No, the beach is not typically covered in seaweed. This happens if there is a storm in the area.
KristenCC
There was no seaweed. They clean it up. There is tons of it on either side of the resort, though.
sunNrelaxation
It was when we were there. Do not go to this hotel if you are looking for the perfect beach. The hotel is great but the beach sucks.
Seaweed and very short in width (sand to water).
Boston1515
I went 17 July and the beach was great, very very minimal seaweed.
NellyNel
Is there yoga5 answers
4 years, 50 months ago
Wilmington, NC
Please contact the hotel directly for the most up-to-date information. You may reach them by phone at: 011-52-984-877-3900 or via email at: paradisus.playadelcarmen@melia.com
WILLCC
Please contact the hotel directly for the most up-to-date information. You may reach them by phone at: 011-52-984-877-3900 or via email at: paradisus.playadelcarmen@melia.com
CaitlinCC
Yes, there is Yoga in the morning on the adult side. I don't know about the family side.
shesotiny
Yes, they offer yoga classes
KKSophie
Yes. Hatha Yoga classes are outside each morning. The instructor is great too
NYFoodie80
What type of beer/liquor is offered?4 answers
Was wondering if you offered any American beers such as Bud Light?
4 years, 50 months ago
New York State
The resort offers local Mexican beers. The most popular ones are Dos Equis, Modelo, and Corona.
KristenCC
The beer is limited and not American brands, but they had a fully stocked bar (grey goose, malibu, glenlivet, jose cuervo, etc.)!
Alyssa5789
To be honest, I only saw Sol, Tecate, and dos secies
hkbrn1
No bud lights. I believe they had Heineken available.
Modelo, Corona, Sol, Tecate were all readily available.
All sorts of imported alcohol too.
Boston1515
Do you pick you own room?3 answers
What room do you get at this price?
4 years, 49 months ago
DFW
Please call our beach experts at 1-800-915-2322 for more information and pricing.
CaitlinCC
The hotel picks the room for you, but you can request to get an upgrade for a small fee- please actually visit your room before you choose to upgrade. We thought we might want to upgrade our room but after we seen it, it was amazing. The hotel is pretty new so i doubt you'd want to change rooms
Gibbs2Be
we booked jr luxury suite. It was beautiful, but we really wanted an upgrade to Royal Service. On site it was $400 a person per night extra. I would suggest doing when you book.
Kpot
If you stay on the La Perla side of the resort do you have access to the La Esmerelda side as well?5 answers
Are these resorts connected to one another?
3 years, 48 months ago
mexico231
Yes, La Perla guests enjoy full access to the family-friendly sister resort, Paradisus La Esmeralda, for a total of 11 restaurants, 9 bars.
KristenCC
Yes, the two sides are connected. But, if you choose La Perla you will not want to go to the other side because there are 10,000 kids there.... and the kids will bleed over to your side.
sunNrelaxation
Yes!
hkbrn1
Yes, you may cross into the Esmeralda side as you please. It is a hallway that divides the two.
shesotiny
Yes, they are connected in the middle where most of the restaurants and buffets are located.
byrdog
Beach waiter service?5 answers
Just curious if there is any waiter service at the beach for towels, drinks, etc?
3 years, 45 months ago
WV
There is no service at the beach. Towels and drinks are at the pool, which is adjacent to the beach. The only food on the beach is a Jerk Shack. But nobody is bringing drinks or food to you.
richm721
Please check with the hotel directly for the most up-to-date information. You may reach them via email here: paradisus.playadelcarmen@melia.com or by phone at: 011-52-984-877-3900
BILLCC
Yes, really awesome. Pool side as well and room service no additional charge
hkbrn1
Yes, about every 5-10 minutes
Kage
Yes. We could pick up towels at a towel station/bar, and waiters came to us on the beach to bring us drinks.
Mobeach17
Pool Size4 answers
The description says there are 4 pools. From the photos I can only see two. How big are the pools? Is the adult only pool tiny?
3 years, 45 months ago
WV
We would advise that the pools on this property are about medium to large sized.
CaitlinCC
There are 2 pools on the adult-only side of the resort. You have access to the pool at the other resort (Esmerelda), but you would be swimming with children of course, and it's crowded. One of the pools at the La Perla side is reserved for the guest who have selected the "royal package" which I recommend. Some of the rooms do have small pools connected, but they are only available to the guest staying in those rooms.
TutuLove2
There are four total pools; we only used the Adults Only Activity pool which is not heated and has the entertainment going on (i.e., water aerobics, scuba, DJ entertainment, etc). The Royal Adults Only pool is for guests in Royal Service and is heated and a bit smaller but still plenty big. Both pools have swim up bars...
byrdog
No. It is a nice-sized pool with a bar accessible without getting out of the water.
Mobeach17
What are the smoking restrictions on the property?5 answers
3 years, 44 months ago
Midwest
This resort allows smoking in the outside designated smoking areas. For more information please contact the resort directly.
CaitlinCC
Smoking was permitted anywhere outside... not in the rooms but on the balcony. There are humidors all over the place and hookah tables in one bar.
KristpyMzBing
There were plenty of ashtrays around outside and on your private balcony. No smoking indoors.
hkbrn1
No smoking in rooms or restaurants. Smoking outside, but please be considerate of non-smokers.
mrebfi
you can smoke anywhere outside and on your balcony
Kpot
does this all adult side of resort share restaurants with family friendly side of the resort?5 answers
3 years, 44 months ago
Wendy
La Perla is the adults side of the Paradisus in Playa del Carmen. Adults have a place all their own including restaurants and full access to La Esmeralda as well.
LizCC
no kids allowed on the adult side.
medley
Yes, there is one restaurant specifically for the Royal Service clients at La Perla but otherwise they are shared.
Sunflwr1209
yes. you do have access to all of the restaurants at the family friendly resort.
Latinshey
Yes, but children are restricted to restaurants designated as Adults Only after a certain reservation time....
byrdog
What are your smoking policies?2 answers
We smoke. We want to know where we can smoke so as to not bother non-smokers and they not bother us.
3 years, 44 months ago
Columbus, Ohio
This resort is generally smoke free with exception to open public areas. To find a resort that fits your needs, please call one of our Beach Experts at 1.800.915.2322.
SamCC
We just came back from our honeymoon and although we are not smokers we saw a lot of people smoking cigars and they actually have hookahs for guests to smoke at some bars. Hope this helps.
PGHBob
anywhere outside as well as your balcony, which is huge,
Kpot
What is the price range for a massage or facial at the spa?4 answers
3 years, 44 months ago
40th B-day Girl
Pricing is subject to change and is advertised only to guests on the property at the time of check-in. For further information, please call us at 1.800.915.2322.
SamCC
My honey booked me an Aromatherapy massage I was about $180 for 80 minutes. We were provided a coupon book upon check in which included a $50 spa credit which we used toward the massage it was a great savings.
GoAheadMakeMyStay
80-minute massage was $200 -- and worth it!
Mobeach17
Spa is beautiful but not worth the price. Living in NY and used to higher prices for spa services, I found the prices ridiculous. I would pay for a massage on the beach (different company) and they're $55USD and amazing.
NYFoodie80
Is this resort divided into two on for adults and half for families5 answers
We are going on our second family vacation and would like more information on this resort there would be seven of us and one baby. thanks
3 years, 41 months ago
Boston
La Perla is the adults only side of the resort, therefore, no children would be allowed.
SalCC
Yes, one side is for adults the other is for children. Families are not allowed access to the Adult side. They are separated by a large restaurant .
GoAheadMakeMyStay
Great resort for adults and families. The resort is split in the middle so only kids can be in certain areas. Plenty of space and pools and beach for everyone. I highly recommend this resort. It was beautiful and nicely geared towards kids also
hkbrn1
Yes. The restaurants are shared but the pools and rooms are in separate zones.
WildcatWally
Yes, LaPerla is the Adults Only (18 years and older) section and LaEsmeralda (family) is for those with children. The guests at LaPerla can venture onto the LaEsmeralda side but those on the family side cannot visit the adults only side.
byrdog
Does this hotel serve Miller Lite?2 answers
3 years, 41 months ago
Wisconsin
Most resorts will have alcohol domestic to the country and some imported alcohol. Please check with the resort directly for the most up to date information regarding drink selection. Their international phone number is: (01152 to dial out) 984-877-3900.
TimCC
They have their own light beer that tastes similar
Michigan1030
Does the Paradisus - La Perla resort have wifi?8 answers
3 years, 40 months ago
spomlo
Complimentary Internet access is available in the guest rooms.
SalCC
Yes, an open wifi network that is free to use. It was difficult to get consistent access and was pretty slow.
TheresaNYC
Yes free WiFi in the resort. Great connection
hkbrn1
Yes, the resort has wifi Our Royal Service room had an wifi access point in the room and we were able to stream video with it.
WildcatWally
Yes, it does have free wifi
shesotiny
Yes wifi in each room
Smithfor2
Yes, and it worked in the rooms, lobby, bars, restaurants and even at the pool!!
byrdog
Yes. We had a router in our room. Wifi worked great, but not at the beach
GrammaS
Can you get double beds instead of King size beds?3 answers
I want to book this as a girl trip - not as a couple - we would prefer a double bed room.
3 years, 39 months ago
Dallas, Georgia
The One Bedroom Suite Swim Up is currently the only room category we offer to this resort which carries 2 double beds.
CCGreg
Yes, we had two beds in our room
Traveling77
Yes, there are double bed options
shesotiny
Is there wait service on the beach?7 answers
3 years, 38 months ago
Philadelphia
no there is wait service at some of the pools but not at the beach.
LizCC
Yes, there is wait service on the beach and a bar that you can go to. Wait service was very fast.
PGHBob
Yes! Great service they frequently return as well. Also close walk up bar and lunch hut practically on the beach.pool side drink service also
hkbrn1
No, there's a small bar and grill area.. Which allows you to get drinks and food before heading out to the beach.. But the service is by pool area only.
JR1983
Yes, staff do rounds very often. You can reorder drinks quicker than you can drink them.
Boston1515
Yes, everywhere u go there was wait service.
Paradise2016
Yes.
Mobeach17
Are you allowed to have floats in the pool?4 answers
3 years, 38 months ago
Jade
Yes you can bring floats into the pool.
CCGreg
Yes...there were lots of floating peeps in the pool
HeatNic
Yes, people had floats in the pool
shesotiny
Yes they actually provide some of them such as swans and doughnuts
Missliss
Jacuzzi on the balcony/terrace?4 answers
Which rooms have a jacuzzi on the balcony or terrace?
3 years, 38 months ago
Kelly
As far as room categories Cheapcaribbean offers on La Perla side, One Bedroom Suite Swim Up and Paradisus Junior Suite Royal Service both have the jacuzzi on the terrace/balcony.
CCGreg
I believe those are the swim-up rooms.
shesotiny
I believe they all have it on the La Perla side except for the swim up. I didn't notice if they had the Jacuzzi.
enr4fun
The master suites have jacuzzi
Nrboule
What is the best resort in Cancun /Riviera Maya for handicapped accessibility?1 answer
Looking for a room with a roll in shower and suitable for a power wheelchair, also a beach front view.
3 years, 37 months ago
Susie
If you need any help booking, please call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Not here
Captjh
Is this resort within walking distance of shops etc.. on 5th Ave. By looking at the map it looks as if it is at the opposite end of 5th ave?7 answers
3 years, 37 months ago
Kincaid Illinois
Hello,
You will want to take the short taxi or bus ride there.
bthornton
5ta Avenida is about a 30 min walk.. I just took a cab ride every time we went to 5ta or Cozumel.. Cab ride is about $160 pesos ($8.50 in US Dollars).. There is however a small convenience store about 2 blocks from the resort..
JR1983
No it isn't a safe area to walk in and it is truly a good hour walk, Cab to and from hotel is $12 each way. Make sure you have Pesos or u-ripped US dollars. I had a slight tear in a $20 and no one would accept it.
Kpot
No. It' looked like a shady area to run in as well. I wouldn't recommend straying
Sm1968
No, not walking distance I wouldn't think, but plenty of taxis available for a very inexpensive price and your transportation service may do it for you for free.
Paradise2016
We took a cab, it was about a 5-7 min can ride. Only 12$
Smithfor2
I wouldn't recommend walking to 5th Avenue to shop; it is too far and you'd need to walk along a stretch of four lane highway. The front desk can arrange for a taxi to take you there and you can agree on a time for them to return to a mutually agreed upon location to pick you up and take you back to the resort.
byrdog
Are the restaurants vegan friendly?3 answers
What type of vegan foods are served? Are they willing to prepare healthy vegan meat substitutes, make vegan breads and desserts?
3 years, 36 months ago
Raleigh, NC, USA
Please check with the resort directly for the most up to date information regarding food selection.
TimCC
I remember there being lots of vegan options. Don't eat at the Market Restaurant though because it is just a Brazilian steakhouse type of place. Nothing for you there.
HeatNic
yes, Vegan and Gluten free friendly. All waiters ask if you have food allergies, however the choices for vegan and gluten free are minimal
Kpot
how are the night entertainments2 answers
2 years, 36 months ago
izzy123
They will put on different shows that are enjoyable to watch.
bthornton
not very good. They aren't really directed toward the younger crowd
Smithfor2
Is La Perla good for friend groups?9 answers
I'm wondering if La Perla is good for groups of friends, or if it is predominately couples/honeymooners?
Thanks!
2 years, 36 months ago
Austin
It is good for groups of friends,
Call one of our U.S. based Beach Experts.
(800) 915-2322
7 Days a Week - 5am to 3am EST
bthornton
It is...but maybe not a rowdy crowd. This is a tranquil resort. So if you are looking for a rough and rowdy time I don't think this is the place for you. I remember one day, there were a lot of people in the pool and everyone was just relaxing and this guy starts blaring country rap full of offensive language and material. While I don't mind that at home....it killed the vibe at the pool a lot of people got upset and left.
HeatNic
Yes, definitely! We went down with a group of seven people and saw numerous other groups down there during our week long stay.
WildcatWally
Yes, it would be a lot of fun for a group of friends. There is a club and I witnessed a couple of bachelorette party groups there too!
shesotiny
Great property for large groups and parties.
Sm1968
It is for predominately couples/honeymooners.
BSmyth
It is good for friend groups and we saw many groups of young people; some college aged just finished finals and headed to relax before going back home, some college aged with their families, some singles in groups and couples and then some older families (all adults) so it was a nice mix.
byrdog
There was definitely a variety during my 2nd visit. All the above would feel welcome here.
NYFoodie80
Yes Good for friends
FAUfamily
Golf?2 answers
Is there golf nearby?
2 years, 35 months ago
Corpus Christi Texas
Call one of our U.S. based Beach Experts.
(800) 915-2322
7 Days a Week - 5am to 3am EST
bthornton
Yes
TennesseeNewlyWeds
We hope to book our reservation in May 2017 for our 40th ANNIVERSAY .2 answers
Are the one bedroom suite swim up rooms the same for Royal Service and non royal service guest. Are the room the same or are they located in different locations.
2 years, 33 months ago
Philadelphia Pa
The royal service rooms are all located in one particular area. However, the One Bedroom Swim-up does not come with the option for Royal Service.
JeannieCC
The rooms are located in different areas. Royal service has their own private areas and pools that non royal service members cannot access. Royal service rooms are located closer to the main area where the food and beach access is. I'm not sure what they look like inside but the non royal service swim up suites were beautiful.
Wakefieldwa
Are the one bedroom suite swim up rooms the same for Royal Service and non royal service guest.4 answers
Are the room the same or are they located in different locations.
2 years, 32 months ago
Joe k
Everything Royal Service is in a different part of the resort. They are the same just different location.
TC16
We do not offer the Royal Service One Bedroom Suite Swim Up. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
The royal service areas are separate buildings, with their own pool and lobby, etc., yet they are adjacent to the main pool and regular service areas. There are signs to direct people to stay out of those areas unless they are staying there, yet the restaurant is open to all guests.
mayanqueen59
They're in different locations. Royal Service guests are located in a different building and also have access to a private pool and bar.
Katie402
Does this hotel offer 24 hour room service5 answers
N/A
2 years, 32 months ago
blairknapp
The resort does offer a 24 hour room service. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Yes.
Mobeach17
Yes it's 24 hours but theirs a $5 charge every time you call for it.
MrMrsbeal
yess and it is WONDERFUL. There is a $5 charge for room service.
Jenbone
Yes. $5 fee each time you order.
jimmykara
What is the standard for tipping if any.5 answers
2 years, 31 months ago
Joe k
While tipping is not required as it is part of your all-inclusive package, tips are always welcome for exceptional service.
JeannieCC
We tipped everyone depending on what they did for us. If an employee did something simple like bring us a drink he got $1 from both of us. If we had excellent service at a restaurant we gave as much as $8 for the two of us. I left the day maid a nice tip and also left a tip for the turn down service maid but it was a little less because she didn't do as much for us. We weren't stingy with tipping and were treated well because of it.
VickieBrian
Although tipping isn't required, we always travel to Mexico with the intent of tipping for great service. We tend to carry smaller bills and tip $5 or so for breakfast and lunch and typically $10 for dinner. In addition, we tip when servers bring drinks, etc. The staff in Mexico don't make a lot so this is our way of rewarding their commitment to service.
I can tell you that I was disappointed that I didn't see more folks tip...
byrdog
We did tip somewhere around $5 for breakfast and lunch service and then about $10+ for dinner. In addition, we did issue tips to the servers who ran back and forth for drinks. The servers work very hard and don't typically get paid a lot so tipping for service is what I've always done.
It was disappointing to see others not tip at all...
byrdog
Please, please tip here and there at least $1 for drinks and do tip at dinner, what you would in the US. These people make more in tips than they do hourly. They probably make what we make per hour in a whole day. And they work from 5:30AM sometimes until 7:30PM
Carini
Do they charge extra for the 24 hour room service or is it included in the price? Thanks5 answers
2 years, 31 months ago
Atlanta, GA
Yes, 24-hour room service is included, however premium items may come at an additional cost.
JeannieCC
No they do not charge for room service it is included in the price.
tmlfaucher
Guests booked into the Royal Service level receive complimentary 24 hour room service.
byrdog
Room service is included and it's whatever you want food or drink/alcohol. They charge a 5$ fee per delivery but that's it. We ordered room service twice and paid ten bucks. The menu is decent and they have service 24 hours.
Wakefieldwa
$5 delivery fee paid at time of check out only; otherwise food is included
Carini
do they serve budlight,5 answers
do they serve budlight, thank you
2 years, 28 months ago
louie
Not sure about specific US brands but they should have a US option.
CCGreg
They do serve Budlight
Mellie
Yes
Carini
Did not see Budlight. Sol and Dos Equis were primary
JessicaBaylorGirl
No, they only serve Mexican equivalents like Tecate, Corona, Dos Equis.
Chuck6
are drinks included in the package? Are there dolphin excursions nearby?5 answers
2 years, 28 months ago
NH
Drinks are included in the package, however premium liquors may come at an additional cost. They do have dolphin excursions available. These can be added at the time of booking, or up until 72 hours prior to departure on an existing reservation. Alternatively they can be booked while in destination, but this is subject to availability.
JeannieCC
Drinks are included and they have liquor in your room and beer! There is dolphin excursions near by.
Mellie
All alcohol, wine, beer, soda -- everything! And yes, there are a couple of dolphin excursions nearby. The staff here can help set it up and transportation is always included.
Carini
yes, package from cheapcarriben.com all you could eat drink were included.
Trabeach
Yes everything is included. Make sure you tip.
MrMrsbeal
Swim Up Rooms/Swim Up Bar5 answers
Are the swim up rooms directly connected to the swim-up bar? We are having trouble finding a resort where the swim-up pool has its own (or is connected to without getting out of the water) swim up bar.
2 years, 26 months ago
Carrie
Unfortunately the swim-up rooms do not connect to, nor have a swim-up bar. For assistance finding your dream vacation, please call in to 800-915-2322 to speak with one of our beach experts.
JeannieCC
The swim up pools connected to the rooms at this hotel is not connected to the pool with a swim up bar. The pools do have a swim up bars.
Mellie
Yes! The swim up rooms connect to the pool bar without having to get out of the water! It's awesome! Or you can swim out of your room step out for a sec and then step back in and be directly in the large pool with the pool bar. The pools are huge with lounge seats in the pool and around the pool. Never a long wait at the pool bar. The swim up rooms are awesome and I would definitely recommend!
Wakefieldwa
You will love the swim up suites here. They are semi private and the pool connects to the main pool. You will not have to get out of the pool to get drinks. Waitstaff will also walk by to see if you need drinks while you are in the pool/pool bed by your room!
Carini
not that I saw.
Trabeach
How close is this resort to the la esmerelda resort? Are they close enough to still spend time with family staying at the other resort?5 answers
If we stay at the adult resort (la perla) can we still easily spend time at the pool, beach, and restaurants with family and kids staying at la esmerelda?
2 years, 26 months ago
JaneE
It is an easy walk. The properties are side by side.
CCGreg
Yes!
They are connected to each other! and you can go to all the restaurants on the family side. there is also a family beach section
shoshc10
The two resorts (La Perla and La Esmeralda) are the same resort just split down the middle by an invisible line and a sign that says adults only. If you are on the adults only side you will find yourself on the other side for food options and entertainment quite often anyway.
This would be a great resort to spend time with family and then get away to the adults only side. The beach is shared between both resorts. There are pools on the family side which you can use. The resort is awesome and small enough that you can easily access both sodes
Wakefieldwa
Yes you can. It was a pro and a con because you are able to easily go to the kid section amor adult section. But as an adult wanting to be away from kids for a while. The accessibility to come to the adult side should be monitored more strictly.
jdivz
Absolutely. The resorts are connected via a central area housing all of the restaurants. The adult side (La Perla) can visit any restaurant, while the La Esmeralda side can only go to the family restaurants and pools.
Carini
Do they allow hookah or serve hookah at this resort?5 answers
2 years, 25 months ago
Hkay
For the most recent policy on this please contact the resort directly.
StevieCC
Yes!
NYFoodie80
Yes!
Mellie
Yes!!! We ordered a hookah, they brought it out lit and ready too. It was amazing!
TennesseeNewlyWeds
Yes they do! Just go to any bartender and they will come to wherever you are.
jdivz
How is the beach at this resort?5 answers
2 years, 25 months ago
MJRN
This stunning spot sits on a private bay where you get to lounge on pristine sands with crisp blue water. The white-powdery, beautiful beach is not particularly large, however.
JeannieCC
The beach is nice and the staff does a good job of removing seaweed. It is quite rocky out in the water in some places.
Mobeach17
The beach is very nice! It is private and they have security very safe, you do not get all the peddlers coming up to you trying to sell stuff to you.
Mellie
The beach is beautiful looking. There are ample chairs and umbrellas for you to use, even during the peak times there were chairs available. The wait staff constantly serves you drinks and alcohol right on the beach. The only issue I had was at certain times of year and we went in April, the beach is hard to swim in due to rocks and seaweed. I didn't have an issue with the seaweed but there were large rocks in the bottom which made it hard to swim. They tell you this upfront so your not shocked when you go in but still. They say it depends on the time of year. They have ample pools to swim in which kinda make up for it.
Wakefieldwa
Beach is OK; lots of seaweed which washed ashore, but that is taken care of by the resort staff. Beaches closer to Cancun have less.
Carini
Is there golf nearby?3 answers
2 years, 24 months ago
Becky
Please check with the resort directly for golfing options. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Don't really remember there being golf nearby! This hotel does offer golf.
I know Moon Palace has a golf course.
Mellie
Yes, there is a golf at a separate golf resort, but it’s onky a short cab ride away.
Chuck6
What can the $1500 resort credit be used on?5 answers
1 year, 21 months ago
Philadelphia, PA
This would depend on the offer available at the time of booking. Usually it primarily consists of credits to use towards the purchase of things like bottles of wine, excursions, room upgrades, and spa packages. For further assistance, please call in to 800-915-2322 to speak with one of our beach experts.
JeannieCC
Its really just a discount book. If you spend a hundred here or there get ten off etc.
bama39
This resort credit is stupid. You can't really can't use it anywhere. You get better deals in the lobby for spa. You have to upgrade at check in. And the rooms are already amazing alone. Restaurant coupons are useless
HCBJ17
Its a scam, its just a book of coupons where you save over $1500...
Example, spend $200 at this jeweler and you get $50 dollars off your next purchase...
Jenbone
The credits are coupons that specify where they can be used and what the minimum purchase requirement is for each one. For instance one for the gift shop was $10 off with a $100 purchase. I made a special trip back to the desk to make certain this was our "credit" and was assured that was all they did.
jimmykara
Do you need to make reservations for meals?5 answers
1 year, 21 months ago
N
You may make reservations upon check-in. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Yes If you don't want buffet! Reserve the day before!
Missliss
Yes but they accommodated us when running behind.
JessicaBaylorGirl
Breakfast & Lunch -- no. But if you want to have dinner in the restaurants (not the buffets), then yes you need to have reservations.
denali
We wondered about that too. Minutes after checking in, we were found by the concierge and he spent 10 minutes explaining the layout of the resort and asked about our restaurant choices and preferred times each day....he made all the reservations and left a note at our room with the times and places for each night, so we were set! Took 5 minutes of our time. Every meal was amazing!
mayanqueen59
Enterntainment5 answers
Karaoke
1 year, 19 months ago
Brooklyn
Available entertainment does vary, for a schedule of events during your dates of travel, please contact the resort directly.
JeannieCC
Yes, they have karaoke Monday and Friday night- soo fun!
Jenbone
Yes, we stayed for 6 nights, and there was live-band karaoke twice at the Red Lounge on the La Perla side (adults only). Karaoke would run for an hour (11pm-12am) and then they would switch to a DJ.
Chuck6
Not that I saw on the family side. The Red Lounge had it but you couldn't even choose your song,
jimmykara
They have that at the M lounge
Banksy
What time does the pool area close? I love to night swim!5 answers
1 year, 19 months ago
Arkansas
Most resorts close the pools at sundown between 5-7pm. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Dusk I believe? I didn't see it enforced on the adult side...
PlumRad
The pool is open from 7am to 7pm
Keystone86
Pool closes at 8pm and security watches it too
HCBJ17
close at 7pm, but ive seen several people still in the water much later...
Jenbone
Is Your Question for CheapCaribbean.com?
Contact our Customer Support team.
Room Information
Paradisus Playa del Carmen for Adults, features 394 elegantly-appointed suites, including 60 swim-up suites, the most of any resort in Mexico. All rooms include air conditioning, living area with sofa, modern bathroom with sensory tub and two rain showers, cable TV, daily-stocked mini bar and 24-hour room service.
Zen-like activities, too. Pilates, stretching, meditation. Time to disconnect.
Booking time at YHI spa and melting into a massage, facial treatment or the plunge pool.
You can shimmy over to La Esmeralda. You've got access to their amenities.
Available Amenities
Tour Assistance
Beach
Business Center ($)
Cable/Satellite TV
Concierge Services
Conference Facilities ($)
Currency Exchange
Daily Maid Service
Fitness/Exercise Room
Jacuzzi
Laundry Services ($)
Nightly Entertainment
Roll-Away Bed (on request)
Whirlpool/Hot Tub
24 Hour Front Desk
24 Hour All-Inclusive
Sauna
Steam Room
Dance Classes
Medical Services ($)
Non-Smoking Rooms (on request)
9 Bars/Lounges
Porter/Bellhop
Multilingual Staff
Snack Bar
Elevators
11 Restaurants
Audio-Visual Equipment ($)
Fax Machine ($)
Spa ($)
Spa Services ($)
Safe Deposit Box - Front Desk
Wedding Services ($)
Dry Cleaning Services ($)
24 Hour Room Service
Honeymoon Packages ($)
Wireless Internet
Flat Screen Television
Beach Towels
Loungers at Beach and Pool
Tour and Island Information
Beauty Salon ($)
Handicap Facilities/Wheelchair Accessible
Evening Entertainment
Swimming Pool
Handicap Rooms (on request)
Connecting Rooms Available
Swim-Up Bar
Car Rental Available ($)
Gift Shop ($)
ATM/Banking ($)
Doctor on call 24 hours
Banquet Facilities ($)
Nearby Excursions & Attractions
Bars and Nightlife
Beach
Chichen Itza and Coba Ruins
Dive Shop(s)
Fitness Center
Kayaking
Mayan Ruins
Medical Facilities
Motor Boat Rentals
Parasailing
Sailing
Scuba Diving
Shopping
Snorkeling
Spa(s)/ Wellness Center(s)
Volleyball Court(s)
Watersports Rentals
Windsurfing
Map of Local Area
Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every
budget and every activity.
Paradisus Playa del Carmen La Perla
5a Ave, Equina Calle 112
+52 984 877 3900
Hotel Description
Paradisus Playa del Carmen, La Perla: Adults-only Luxurious All-Inclusive Eden
Cocktail-sipping adults will love lounging the day away at this stylish all-inclusive escape-haven. You'll swoon over the breathtaking setting with swaying palms and warm ocean breezes. The melt-your-stress-away spa with tons of treatments will take you to your Happy Place. Taste bud-slaying gourmet cuisine and oceans of water sports also await your undivided attention. Beach Citizens, this is paradise found.
At Paradisus by Melia, the memories begin when you arrive.
DINING
An epicurean bounty filled with Latin fusion, Mediterranean, classic French, traditional Italian, Mexican favs and enough comfort food to keep your palette satisfied. With 24-hour room service and a bevy of restaurants, you'll be able to nosh on just about anything you want.
Passions by Martin Berasategui Type: Signature Gourmet Hours: Daily, 6pm-10pm Description: Seven Star Michelin Chef Martin Berasategui brings his world-renowned cooking to Playa del Carmen. The restaurant is open to all including non-guests and provides a retro-glamorous atmosphere. Guests will pay an additional charge to dine here. This surcharge applies for the 7 Courses menu tasting and does not include wine pairing. Reservations are required. Reservations are required.
Fuego Type: Latin Fusion Hours: Daily, 6pm-11pm Description: Latin fusion bar treats diners to spicy ceviche and a raw
bar in a trinity of dining options. Dress code: Casual
The Grill Type: Grill Hours: Lunch - daily, 12pm-4pm; Dinner - daily, 6pm-11pm; Late-night snack-daily, 11pm-6am Description: Italian-Argentinean grill with wood-fired pizza oven, and
featuring a selection of Paradisus natural salads and a dinner menu.
Hadar Type: International Hours: Daily, 12pm-4pm Description: Serving an international lunch and dinner buffet, featuring show
cooking and on-the-spot, fresh-squeezed fruit juice area.
La Palapa Type: International Hours: Daily, 7am-11pm Description: Exclusive Royal Service, a la carte restaurant highlighting
romance with an enticing menu for continental breakfast and dinner, as well as
an all day selection of snacks.
Bana Type: Asian Hours: Daily, 6pm-11pm Description: Contemporary Asian dining experience features separate
entrances for adults and families.
Located at La Perla. Children under 18 are allowed 6pm-8pm.
Naos Type: International Hours: Breakfast - daily, 6am-11am; Lunch - daily, 1pm-4pm; Dinner - daily, 6pm-11pm Description: Serving an international buffet, featuring show
cooking and on-the-spot, fresh-squeezed fruit juice area.
Vento Type: Mediterranean Hours: Daily, 6pm-11pm Description: A distinctly Mediterranean dining experience that offers
dining variety on a palm-filled outdoor terrace, private party dining room, and
air-conditioned restaurant.
Mole Type: Mexican Hours: Daily, 6pm-11pm Description: Mexican contemporary cuisine starring a special "Live"
quesadilla area "Tres Marias" style. Diners have three romantic options:
private-room dining, air-conditioned restaurant and balmy outdoor terrace.
The Market Type: Grill Hours: Lunch - daily, 12pm-4pm; Dinner - daily, 6pm-11pm Description: Mouth-watering selection of Paradisus Natural salads
headlines the dinner menu at this Rodizio grill starring a wood-fired pizza
oven and lovely outdoor terrace.
Hydro Grill Type: International Hours: Daily, 12:30pm-10pm Description: Exclusive Family Concierge restaurant with private indoor
bar and swim-up bar. Serving casual dining plus an all-day snack selection.
All hours are subject to change.
BARS/NIGHTLIFE
Grab a drink at any one of the swank spots at the resort. Wines, martinis, tequilas, Sake, beers, and cocktails flow freely. You've got fourteen bars to visit. Salud, beach lovers.
Red Lounge
Lobby bar and after-dinner lounge located at La Perla. Daily, 6pm-2am.
M Bar Martini & Wine
Located near Fuego and Passion. Robust wine cellar and exclusive themed martini
selection. Daily, 6pm-10pm.
South Avenue Bar
Located at La Perla. Covered and open-air venue near restaurants buzzes with
energy, events and music. Daily, 9pm-2am.
Sunset Snack Bar & Grill
Located in the pool area at La Perla. Snack bar, grill and wet bar serving
refreshing tropical cocktails. Daily, 9am-7pm.
Gabi Club Bar
Located at El Zocalo. Ultimate chill-out club features a bar with casual, chic
elegance--serves finger food and cocktails. Evening entertainment. Daily,
11am-2am.
The following bars are open to all guests (families permitted):
Toji
Located at Bana, specializing in sake. Daily, 6pm-10pm.
Blue Agave
Located near Vento and Mole. Pre-dinner tequila and mezcal specialties, fully
stocked wine cellar. Daily, 6pm-10pm.
North Avenue Bar
Located at La Esmeralda. Music-filled, outdoor-restaurant-area venue for
listening, watching, talking and dancing. Daily, 9pm-2am.
Sunrise Snack Bar and Grill
Located in the pool area at La Esmeralda. Snack bar, grill and wet bar serving
refreshing tropical cocktails. Daily, 9am-7pm.
BEACHES AND POOLS
This stunning spot sits on a private bay where you get to lounge on pristine sands with crisp blue water and not a care in the world. For some serious sunning spots, head to the glistening pools. Umbrellas, loungers and a refreshing swim-up bar are exactly what you had in mind. (If you want to book a Bail Bed at the pool, it will be a $50 fee.)
SPORTS/ACTIVITIES
The resort features a water sports concession on-site (fees apply).
INTERNET
Complimentary Internet access is available in the guest rooms.
SPA SERVICES
Yhi Spa offers the ultimate in spa experiences in luxurious surroundings (fees
apply). Daily, 8am-8pm.
Zen-like spa sanctuaries with indoor and outdoor treatment rooms
Gaia signature face and body therapies
Hydrotherapy aromatic baths
Body and facial treatments
Full service beauty salon
WEDDING SERVICES
The Glow Honeymoon Package is now complimentary when booking seven nights in
ANY room category. The package includes:
In-room bottle of chilled sparkling wine
Luscious tropical fruit display
Rose petal turndown service one night during stay
10% discount on spa services for the couple
ADDITIONAL INFORMATION
Location
Paradisus Playa del Carmen, La Perla is located on 5th Ave in Playa del Carmen, approximately 45 minutes from Cancun International Airport (CUN).
Check In/Check Out
Check-in: 3pm. Check-out: noon. A valid credit card may be required upon
check-in for possible incidentals not included in your hotel reservation.
Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico and
Costa Rica may put limits on the use of motorized water sports and loud
music.
Environmental Levy Fee
The Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean. Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors effective September 1, 2017. Hotels will collect 20 Mexican pesos per room per day on check out; the proceeds will be deposited in an environmental trust to fund local projects. The Municipalidad of Solidaridad thanks you for your understanding and support of this worthwhile endeavor. Thank you and enjoy your visit.
All hours, fees, amenities, information and services are subject to change
without notice.
