What We Love

  • Lounge poolside with gorgeous views, cocktails, and ocean breezes.
  • The rooms will "wow" you. Marble, brand name appliances, comfy beds & a spacious balcony.
  • Fuego is a favorite foodie spot - it's got a variety of sushi and it's perfect for your adults-only date night.

Things to Know

  • Upgrade to the Family Concierge suite for personalized service and extra perks.
  • You're close to several amazing tourist hot spots, including 5th Avenue, Tulum, Chichen Itza and Coba.
  • Maximize your vacay hours by checking pick-up times on scheduled transfers.

Resort Details

Guests can choose from a variety of restaurants and bars to enjoy delicious cuisines.
OnSite Dining
  • BANA
    Contemporary Asian dining experience with stunning Japanese Tatami mat flooring and private dining room, zen-like terrace to savour Asian fusion cuisine, Teppanyaki tables and an adults-only sushi bar.
  • FUEGO
    Latin fusion cuisine treats diners to spic ceviche and a raw bar in a trinity of dining options; a romantic private dining room, a divine outdoor terrace and an air-conditioned restaurant.
    Adults only 
  • GABI CLUB
    Beat. Drink. Groove. Ultimate chill-out club features a casual chic elegance and unique harmony of bar 
  • HADAR
    Breakfast only. International buffet delights with sumptuous show cooking and on-the-spot freshsqueezed fruit juice area 
  • LA PALAPA GRILL
    Exclusive for The Reserve à la carte restaurant features casual dining for breakfast, lunch and dinner.

    Adults Only
  • MOLE
    Mexican contemporary cuisine starring a special “Live” quesadilla area “Tres Marias” style! Diners have two options: air-conditioned restaurant and outdoor terrace
  • NAOS
    Everyone is welcome to this sumptuous International buffet featuring show cooking and on-the-spot fresh-squeezed fruit juice area Serving breakfast, lunch and dinner. 
  • OLIO
    Exclusive The Reserve restaurant with swim-up bar; serving lunch, breakfast and Bistro during dinner
  • SAL STEAK CAVE ($)
    Sal Steak Cave is the perfect place for meat lovers, a space devoted to quality meat dishes where diners can savour the latest and most innovative grilling techniques.

    Adults only
  • SUNRISE GRILL
    Snack Bar & Grill with pool bar at Paradisus Playa del Carmen
  • SUNSET GRILL
    Snack Bar & Grill with pool bar at Paradisus Playa del Carmen
  • THE GRILL
    Mouth-watering selection of “Paradisus Natural” salads headlines the dinner menu with Regional Yucatan Organic Food 
  • THE MARKET
    Mouth-watering selection of “Paradisus Natural” salads headline the dinner menu at this American Barbeque; becomes a latenight snack
  • Various Lounges/Bars
    11 BARS 

    RED LOUNGE: Before or after dinner lounge where guests can enjoy cocktails and music* 

    M BAR. MARTINI & WINE: Robust wine cellar and exclusive themed martini selection invite lingering over pre-dinner cocktails (Holding Bar for Fuego and SAL restaurants)* 

    TOJI: Unique molecular concept starring sake specialties melds the art and science of mixology (Holding Bar for Bana restaurant)** 

    BLUE AGAVE: Appetites ignite with pre-dinner tequila and mezcal specialties and a fully stocked wine cellar (Holding Bar for Vento and Mole restaurants)** 

    SOUTH AVENUE BAR: Covered and open-air venue near restaurants buzzes with energy, events and music. Open during the day.

    NORTH AVENUE BAR: Music-filled, outdoor restaurant-area venue for listening, watching, talking and dancing. Open during the day** 

    SWIM-UP BAR: Open daily with refreshing tropical cocktails** 

    GABI CLUB BAR: Beat. Drink. Groove. Ultimate chill-out club features a casual chic elegance and unique harmony of bar** 
    THE WINERY: A wonderful bodega and refuge for wine lovers. ($) 

    DON JULIO CORNER: Tequila tasting & romantic dinner experience ($) 

    ILLY CAFÉ: The ultimate authentic coffee bar experience.

    *Adults only 
    **Open for everyone
  • VENTO
    Distinctly Italian Trattoria dining in air conditioned comfort. Private party room available.
Room service, a spa, housekeeping and more amenities are available.
On-Site Amenities
  • Bilingual staff†
  • Child programs†
  • Doctor on call†
  • Exercise gym†
  • Golf†
  • Laundry/Valet service†
  • Massage services†
  • Pool†
  • Sauna†
  • Spa†
  • Bilingual staff†
  • Child programs†
  • Doctor on call†
  • Exercise gym†
  • Golf†
  • Laundry/Valet service†
  • Massage services†
  • Pool†
  • Sauna†
  • Spa†
  • Water sports†
Off-Site Amenities
  • Business Services†
  • Meeting Facilities†
  • Meeting/Board Rooms†
On-Site Wedding Services
  • Please contact the hotel for additional information.

† Fees may apply

The resort offers nearby golf, an on-site pool, children's programs and more fun activities.
On-Site Recreation
  • Children's pool
    There is 1 children's pool on-site.
  • Children's program
    Kids Zone with supervised activities for kids up to 12 years, playground with jungle gym and outdoor activities.
  • Golf location (onsite/nearby) †
    Distance to Golf course is 0.8 miles
  • Pool
    Two Sparkling free-form swimming pool with swim-up bar and pool side grill.

    Three incredible swimming pools, giant water buckets and five slides are available for family fun.
  • Spa †
    Full service indoor Spa ($) with beauty salon Water Ritual 22 Massage cabins (14 indoor, 2 outdoor, and 6 on the beach) Body and facial treatments Spa Boutique Dry and wet saunas for men and women with private dressing rooms A state-of-the-art Health Club: equipment and personal trainers Studio classes 
  • Teen programs †
    Teen's club for 13 - 17 years old

† Fees may apply

Guest Reviews

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 16957 reviews
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Average Hotel - Find a newer one.

    We stayed here almost 10 years ago and decided to go back this year because we enjoyed the "Family Concierge / Swim up Pool option" for our suite. It was sad to see they are not taking care of the hotel as well as when we were first there. Even in the lobby, first thing guests see, the sofa is dirty and old. Wow! Really? No one there to greet you except bell service. Sad. The whole place is dilapidated - paint chipping off the buildings. The room was okay. Room service was great - good food options. The beds were very small (Queen is a full). We chose the swim up pool option for our room and the stairs going down into the pool felt slimmy! There was MINIMAL staff when we went in June. We had to keep calling our concierge to get drink service to our pool . The first time we visited, our concierge was ON IT. This time, not so much. It was minimal effort. Not many great restaurants where we were pleasantly surprised not only by food but by service - EXCEPT the steak place over on the adult side. That was exceptional. They tried to have games so kids and adults could participate by the pool, but overall it just felt quiet, sad, and I should have stayed home in my own pool vibe. They need to do better with music and activities. My teenagers were so bored. My youngest tried the water park and quickly came out because there was so much chlorine in it. Her eyes turned red. We headed to Xcaret -- that was nice, don't miss it, but again, the evening presentation was HOT and HUMID and I got a bunch of fire ant bites on my ankles. Do the dinner show and at least you will get a meal. The sargassum was a lot. The smell permeated the entire resort. They tried their best to spray a pleasant smell into the air but it would just mix with the gross smell of seaweed. We were not able to go into the ocean at all. The spa was ok. I signed up for the stone massage, my masseuse did not know what she was doing. I got a total of 10 minutes with the stones out of 90minutes. The service was abruptly maybe because she realized she ran out of time? Find a newer hotel. We won't be returning to this hotel despite "family concierge" and a swim up pool option. Not worth it. I expect excellent service, excellent food, and a place where we feel welcomed, and encouraged to relax and have fun. Good luck!

    Jul 08, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Wonderful family trip!

    We visited as a family of four (two adults and our two boys, ages 6 and 9). We all had a great time overall! We had a family concierge sweet, and it was totally worth it! Our concierge, Tiara, was so helpful and brought the boys little surprises in the room! I would highly recommend booking a concierge level room. The pools and waterpark were clean and the grounds were well kept. My boys loved the waterslides and the pirate ship pool! The only think I would recommend is for the hotel to update the room and lobby furniture. It was clean but a little outdated. You do have to get out to the pool early to "reserve" your chair if you are picky about where you want to sit. We never had any issue finding lounge beds/chairs at the waterpark. The food was really great! Our favorite restaurants were Lemon Fish and the steakhouse (both adults only). We arranged or our kids to play at the Kids Club during these dinners. Shout out to Francisco, our waiter at Lemon Fish, who was so helpful with the menu and went above and beyond! My only negative would be the AC went out at times in some of the restaurants and at the Kids Club. This overall did not affect our trip but it was a concern one night at the Asian restaurant. The Kids Club was good overall, but my boys did prefer the kids club at a different hotel in Cancun that we stayed at last year. They had video games and more kids shows at the other place we stayed last year. I feel this kids club was better for younger children. The shows at night were average. The best show we saw was called Neon Humans - very good! The dance shows were somewhat boring for the kids. Overall, we had a very nice stay and would return.

    Jul 07, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Beautiful hotel

    Very nice hotel. The staff was attentive and always welcoming. This was the first hotel that I stayed in that did not have any type of beach view, but the pool area was extremely nice with activities and music. Be sure that if you choose the roulette room that means that you could either be placed on the adult side or the family side with adult access. Overall, a great experience.

    Jul 06, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Not worth it. Poor Service

    Poor service in general. The service at the pool is terrible. None of the indoors restaurants have air conditioning. Sweating and eating is not the perfect combination. The beach have an awful smell and is not clean it all. We shared these comments with their management and the response was “thank you for sharing”.

    Jul 05, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Paradisus Review

    Fun trip with the other family we traveled with and all this kiddos. Laura with Celsius Restaurant who walks around the swim ups (ours as well) always did an amazing job taking care of us! She works hard and has great service!

    Jul 05, 2025
Hotel Advisories
  • AdvisoryThe hotel will no longer offer complimentary greens fees. Guests will have preferential golf rates at Grand Coral.
  • AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Tax: 50.91 MXN (approx. $2.73)(Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
General Policy
  • Check In: 3:00 PM
  • Check Out: 11:00 AM
  • Minimum Check-In Age: 18
  • General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
    General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

  • Pet Policy : Pets Not Allowed

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