Paradisus Playa Del Carmen - Riviera Maya - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

16957 reviews

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  Average Hotel - Find a newer one.

  We stayed here almost 10 years ago and decided to go back this year because we enjoyed the "Family Concierge / Swim up Pool option" for our suite. It was sad to see they are not taking care of the hotel as well as when we were first there. Even in the lobby, first thing guests see, the sofa is dirty and old. Wow! Really? No one there to greet you except bell service. Sad. The whole place is dilapidated - paint chipping off the buildings. The room was okay. Room service was great - good food options. The beds were very small (Queen is a full). We chose the swim up pool option for our room and the stairs going down into the pool felt slimmy! There was MINIMAL staff when we went in June. We had to keep calling our concierge to get drink service to our pool . The first time we visited, our concierge was ON IT. This time, not so much. It was minimal effort. Not many great restaurants where we were pleasantly surprised not only by food but by service - EXCEPT the steak place over on the adult side. That was exceptional. They tried to have games so kids and adults could participate by the pool, but overall it just felt quiet, sad, and I should have stayed home in my own pool vibe. They need to do better with music and activities. My teenagers were so bored. My youngest tried the water park and quickly came out because there was so much chlorine in it. Her eyes turned red. We headed to Xcaret -- that was nice, don't miss it, but again, the evening presentation was HOT and HUMID and I got a bunch of fire ant bites on my ankles. Do the dinner show and at least you will get a meal. The sargassum was a lot. The smell permeated the entire resort. They tried their best to spray a pleasant smell into the air but it would just mix with the gross smell of seaweed. We were not able to go into the ocean at all. The spa was ok. I signed up for the stone massage, my masseuse did not know what she was doing. I got a total of 10 minutes with the stones out of 90minutes. The service was abruptly maybe because she realized she ran out of time? Find a newer hotel. We won't be returning to this hotel despite "family concierge" and a swim up pool option. Not worth it. I expect excellent service, excellent food, and a place where we feel welcomed, and encouraged to relax and have fun. Good luck!

  Jul 08, 2025
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  Wonderful family trip!

  We visited as a family of four (two adults and our two boys, ages 6 and 9). We all had a great time overall! We had a family concierge sweet, and it was totally worth it! Our concierge, Tiara, was so helpful and brought the boys little surprises in the room! I would highly recommend booking a concierge level room. The pools and waterpark were clean and the grounds were well kept. My boys loved the waterslides and the pirate ship pool! The only think I would recommend is for the hotel to update the room and lobby furniture. It was clean but a little outdated. You do have to get out to the pool early to "reserve" your chair if you are picky about where you want to sit. We never had any issue finding lounge beds/chairs at the waterpark. The food was really great! Our favorite restaurants were Lemon Fish and the steakhouse (both adults only). We arranged or our kids to play at the Kids Club during these dinners. Shout out to Francisco, our waiter at Lemon Fish, who was so helpful with the menu and went above and beyond! My only negative would be the AC went out at times in some of the restaurants and at the Kids Club. This overall did not affect our trip but it was a concern one night at the Asian restaurant. The Kids Club was good overall, but my boys did prefer the kids club at a different hotel in Cancun that we stayed at last year. They had video games and more kids shows at the other place we stayed last year. I feel this kids club was better for younger children. The shows at night were average. The best show we saw was called Neon Humans - very good! The dance shows were somewhat boring for the kids. Overall, we had a very nice stay and would return.

  Jul 07, 2025
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  Beautiful hotel

  Very nice hotel. The staff was attentive and always welcoming. This was the first hotel that I stayed in that did not have any type of beach view, but the pool area was extremely nice with activities and music. Be sure that if you choose the roulette room that means that you could either be placed on the adult side or the family side with adult access. Overall, a great experience.

  Jul 06, 2025
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  Not worth it. Poor Service

  Poor service in general. The service at the pool is terrible. None of the indoors restaurants have air conditioning. Sweating and eating is not the perfect combination. The beach have an awful smell and is not clean it all. We shared these comments with their management and the response was “thank you for sharing”.

  Jul 05, 2025
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  Paradisus Review

  Fun trip with the other family we traveled with and all this kiddos. Laura with Celsius Restaurant who walks around the swim ups (ours as well) always did an amazing job taking care of us! She works hard and has great service!

  Jul 05, 2025