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Paradisus Playa del Carmen, La Esmeralda won The Noble Beach Prize for the Most Bodacious Buffet, 2017!
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Paradisus Playa del Carmen, La Esmeralda won The Noble Beach Prize for the Most Bodacious Buffet, 2017!
Wrangle the kids and escape to this all-inclusive haven that is full-on fun for the whole family. Paradisus Playa del Carmen La Esmeralda delivers activities, entertainment, a pool with a pirate ship, rock-star worthy dining - seriously - what's not to love here?
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"Not ever purchasing an all-inclusive nor ever using CheapCaribbean, I spent a good deal of time researching resorts & comparing notes with other websites, and I must say there is no doubt that I will u..." – LuvMelia
132 out of 166 (80%) customers would recommend this product to a friend.Read All Reviews
Customer Rating
Value
4.2
Service
4.6
Beaches & Pools
3.9
Dining Options
4.3
Room Comfort
4.5
"Not ever purchasing an all-inclusive nor ever using CheapCaribbean, I spent a good deal of time researching resorts & comparing notes with other websites, and I must say there is no doubt that I will u..." – LuvMelia
132 out of 166 (80%) customers would recommend this product to a friend.
All Customer Reviews
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October 24, 2019
Our first trip to Mexico!
My husband & I went to celebrate his birthday. It was a beautiful resort & very clean at all times. I was told you don’t have to leave gratuity however the majority of the stuff were more than deserving of a gracious tip. The drinks were flowing & we got plenty to eat at the buffets. This was only our second getaway together so I don’t have much to compare to but I do have a few things that I was disappointed in...
1- You must have reservations at this resort which we did but we were fortunate enough to make friends during our stay & we found out we were eating at the same restaurant on the same night & thought it would be really cool to sit together but the staff made a big stink about it & gave us a hard time. They ended up accommodating but weren’t too fond of our big orders, never offered us water or any drinks for that matter & several of our orders never arrived. We had to get up & go find someone to tell them we were leaving once we were finished.
2- most of the sit down restaurants aren’t fond of other orders. The portions are quite small so we would order multiple things off of the menu & I feel as though they tried to talk us out of it.
3- This was a timeshare resort so we had the option of sitting through a 60 minute timeshare pitch. It was worth it because we were given a $100 voucher (as promised) to use on the resort. Not a complaint, just something someone might want to know before booking.
4- This may be odd to some but I drink fruity drinks- mainly juice & liquor & all of my drinks tasted like aspartame so maybe they were sugar free. I’m not sure why but all of my drinks tasted like this.
Overall we had a great trip & would go back
We sat down multiple times and had to wait over 20 minutes for our drinks. Our food actually came out first one time. We would told we had exclusive access to this one restaurant but every time we tried to get a table we were told to come back in 20 minutes even though there were empty tables. We came back in 20 minutes and were told to come back again in 15 minutes. Once again plenty of open tables. The room service food was horrible.
The Paradisus La Esmeralda ( and the la Playa side) is a beautiful well maintained resort. Our room was a one bedroom swim up suite and worth the additional cost.
We have never travelled to Mexico in September and during out stay we learned this is the slow season. It was wonderful ( hot, hot) but not problem getting dinner reservations or pool chairs!!
This hotel is very accommodating.
Also we said that we not interested in hearing the seller speech once and we were not bothered again.
We hope to return.
Our first time using cheap caribbean and first time in Mexico!
- Hospitality at the resort is amazing. Every employee greets you! These employees work so hard so make sure you tip when you can!
- Food Options: variety of food and must say our favorite was Mole. I wish we booked the dinner 2x!
- Dinner Locations: We tried Fuego, Market, Grill, and Mole. All so wonderful and the service was amazing. Minus (not the resorts fault) getting bit by mosquitos! Market and Grill are located outside and luckily they both had bug spray but didn’t help but still enjoyed our time!
- Bars: I wish I could’ve drank more because 6 days and 5 nights are not enough.
- Location: PERFECT LOCATION since we wanted to go to a tulum and Chichen Itza!
- Other Notes: Family friendly (La esmeralda) and Adult Only side (La Perla)
Ask questions. Share answers. Get advice.
What's the best excursion? How much should you tip?
Ask a question about Paradisus Playa del Carmen La Esmeralda or help someone else answer theirs.
Can you answer these questions?
26 questions, 88 answers.
Is the pool heated?10 answers
is the pool heated
8 years, 99 months ago
aud
The pools in the Caribbean (with the exception of Bahamas) are generally not heated as the weather is quite warm year round and the pool water is typically about the same temperature as bath water.
ccsusan1
No, the pools were not heated, but in the morning & afternoon the sun warmed it. Even then it was still somewhat chilly. It was refreshing on the hot days.
travelinggrandma11
There are several pools in the center quad area surrounding by the buildings. One of them is heated.
pliuworld
If it is heated - they don't heat it very much! It seemed the same temperature as the ocean.
They do not have a hot tub either.
2timesayearresorter
Couldn't tell--water was very warm already and didn't need it IF it was.
Alemar
I only went to the swim up bar pool, which was not heated.
mdot
I'm not sure if it is or not. It doesn't matter either way because the water is comfortable and the perfect temperature.
Viaje
No, but the pool is warm- we went late November and people were in the pool all day & night.
LuvMelia
No
MilesH
no
Cris
How far is the beach from the hotel? Is it a far walk through trees?5 answers
6 years, 75 months ago
MEL
For specific questions such as the walking distance from the hotel to the beach, we do suggest contacting the resort directly as they would be best to assist you. The email address found on the resort's website to contact them directly is paradisus.playadelcarmen@melia.com.
MariaCC
It's not bad at all ( less than 3 mins from main area)- you remain on the resort for the entire walk, the trees are actually a mangrove & they have to be there to protect the resort if there was actually severe weather. Paradisus grills food for you right there on the beach & there is plenty of space to enjoy!
LuvMelia
It depends on where your room is. For most, it's a hike, especially if you are carrying things. The paths are decent though. But it's a pretty good hike from the main pools. There are trees yes, but the paths are very well lit and maintained.
AmyJo
It wasn't far at all I'm 63yrs old with 2 knee replacements I was fine. No not at all.
mayne1953
It is a short walk. I had the room in the farthest corner of the resort and it took 5 minutes tops.
TheSimpsons
Are children free?2 answers
5 years, 72 months ago
Keena
The deals we offer change all the time, please call our Beach Experts at 1-800-915-2322 to find out what the current specials are!
LizCC
My kids were 7 and 8 and we had to pay for the all inclusive. Which includes child care at their kids zone.
Linsanity
What's the age of children free ?2 answers
5 years, 72 months ago
N.j
Please contact the beach experts at 800-915-2322 for information on current pricing.
LisaCC
12 and under
MyOpioniomMatters2
Are there umbrella's or palapas by the pool and beach? A lot or little?3 answers
5 years, 64 months ago
jo jo
For complete details on what this resort offers by the pool and beach, please call one of our Beach Experts at 1.800.915.2322.
SamCC
Yes. But a large area is reserved for people paying for "family concierge" so if you don't go early, you will not have one. People camp out in them all day.
AmyJo
Yes there are a lot of umbrellas, chairs great Cabanas
mayne1953
How far is this resort from Playa Del Carmens 5th Ave?5 answers
4 years, 59 months ago
redsonia
This resort is located about 10-15 minutes from 5th Ave.
CaitlinCC
The resort is about a 5-10 minute cab ride away and costs about $13-15 each way. You can walk as well, about a 20-30 minute walk.
Kbolts
10min by taxi.
Kevmer12
It took about 20 mins.
mayne1953
5 minute cab ride
Rickibarra
Kids Club Age2 answers
Is the resort super strict about the age of kids that participate in the kids club activities? We are planning on booking a trip in November for out 10 year Anniversary and our children will be 7 and almost 4. ( 3 years and 11 months)
I obviously want them to be together. Does the resort bend at all on this?
4 years, 59 months ago
Charlseton, SC
You will want to check with the resort upon arrival. Cheapcaribbean has no way to confirm this information.
CCGreg
they were strict about age groups.
allinclusivedealhunter
If u do not stay at a family concierge room do you still get to enter a pool with a swim up bar?4 answers
Looks like there are only 2 swim up bars. One for family concierge and one for royal service? Who is considered royal??
3 years, 47 months ago
Lisa
The other pool with a swim up bar is for the La Pearla section, which includes the Royal Service Rooms.
LizCC
yes, there is swim up bar on adult side with access for all adults. Royal is extra money for private adult pool with swim up bar (almost no one init ever)
ampho1
Both of the large pools have swim up bars.
mexicomama
On the family side there is only one swim up bar. It is extremely crowded mid-day with kids and parents.
TheSimpsons
If I book 2 Family Concierge Junior Suites, will the rooms be connecting?2 answers
3 years, 47 months ago
SOS
we will request that they be connected but requests are based on availability and cannot be guaranteed. To put a request in please mention to your agent when booking or call our customer service department after you have booked at 1-800-915-2322 and follow the prompts for existing reservations. We are available from 5am - 3am EST daily.
LizCC
No
Kevmer12
How many swim up bars are on Esmeralda side? And can family concierge use all of them ?3 answers
3 years, 47 months ago
Lisa
There is one swim up bar per side of the resort (La Perla vs La Esmeralda). One is exclusive to Royal Service guests and the other is exclusive to Family Concierge guests.
CCGreg
Two swim up bars and one is located at the exclusive pool for family concierge
Kevmer12
2 and yes
Kevmer12
Are there elevators to take you to a top floor room?5 answers
3 years, 46 months ago
Keller, Texas
The resort does have elevators at the resort. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Yes
Kevmer12
Yes but they're very hard to find
Pmelisssa
Yes
Rickibarra
All of the buildings have elevators
TheSimpsons
Beach Service5 answers
Is there a bar or waiters available for drink service while at the beach?
3 years, 44 months ago
wi
Unfortunately they do not have a bar on the beach, nor waiters for beach service. However they do have a bar and grill by the pool.
JeannieCC
There are swim up bars and pool bars, but no beach bars. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Yes
Kevmer12
All the time 24/7, even room service.
lizant1071
Both a bar and waiters. Wait staff at the beach was some of the best because the beach wasn't as crowded as at the pool. There is also a grill with basic food like burgers, hot dogs, grilled chicken.
Pooh40
are the swim up suite pools directly connected to the main pools?4 answers
3 years, 43 months ago
dcookso2
The swim up suite pools are connected to other rooms but not to the main pools.
CCGreg
No but about a 20ft walk to main pools
Kevmer12
Yes
TDenise
All the pools have swim up bars.
travelkathryn
Do they have coke products?3 answers
3 years, 42 months ago
Atlanta
This resort is a fairly high end resort which does carry a cola soda, however the brand is always subject to change and could be coke, pepsi, etc.
JeannieCC
yes
mayne1953
Yes! No Dr. Pepper though!
MilesH
what is the nightlife like at this resort?3 answers
3 years, 42 months ago
new york
This resort boasts several bars and lounges that offer a variety of evening activities and nightly entertainment.
MikeCC
We went an sang Karaoke one night. We went on 5th Ave where we salsa danced. They have free shows at the hotel every night
mayne1953
The night life is horrible i do recommend leaving resort n trying to go to coco bongos & or other clubs around that area!
Melissan927
Is it possible to get a swim-up room with the family concierge extras?2 answers
I am planning a vacation for my family in June. I wonder if it is possible to get all of the family concierge extras, but in a swim-up room. Thanks!
3 years, 37 months ago
Holly
Unfortunately the family concierge is available in the Family Concierge Junior Suite.
JeannieCC
yes
chasD
Can I take my 1 year old daughter to all the restaraunts?2 answers
If not, which ones can we go to?
2 years, 35 months ago
Naperville
There are a few adults only restaurants that you would not be able to bring your daughter to, as well as Bana which only allows children until 8pm.
CCGreg
yes
TheSimpsons
Are there any swim up suites with a king bed instead of double beds?2 answers
Looking for potential honeymoon... is the swim up suite available with a king bed option?
2 years, 34 months ago
Virginia
We only offer swim up with double beds. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
yes
TheSimpsons
How many dinng reservations are permitted?3 answers
Are there any restrictions on how many dining reservations you can make during your stay? Or can you make a dining reservation for your group each night you stay at the resort?
2 years, 34 months ago
The East Coast
There are not any dining restrictions. You are able to make reservations as long as your choice has availability.
StevieCC
We were able to make reservations for every night of our stay. The 6pm
reservations do go quickly as people want to see the entertainment that begins at 7:30pm.
mexicomama
The first night you need to eat in one of two buffet dining areas. The other nights you can have reservations. The problem is you won't always get the time you want. Only one night did we get the time slot we wanted. One night we were placed for a 930 slot so we just went to the buffet.
The international buffet is excellent and high quality. Freshly done fish by the chef. You won't be disappointed at the buffet.
TheSimpsons
WHAT TIME IS THE NIGHTLY ENTERTAINMENT?3 answers
I was wondering what time is the nightly entertainment? I want to make sure I make dinner reservations that don't interfere with them. Also how long do they run? is it every night and is there a schedule? indoor or outdoors?
Thank you
2 years, 34 months ago
Vicky
Please check with the resort as they change weekly. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Usually there are three different performances starting at 7:30pm, 8:30pm and 9;30pm. A six o'clock dinner reservation works well if you want to see all three. You will receive a booklet at check in detailing the week's shows. There might be one you don't mind missing in order to accommodate your dinners.
mexicomama
Entertainment is only bands that perform. They are really good and perform around 8pm. If you eat at one of the buffet restaurants you can see and hear the bands.
TheSimpsons
What are the perks with booking a Family Concierge Room Vs a regular Junior Suite?2 answers
2 years, 34 months ago
Fairfax, VA
Paradisus Family Concierge Luxury Junior Suites are furnished with luxury features with families and children in mind. The 517 sq ft. room features a personal, family concierge, complimentary walkie-talkie, exclusive activities and excursions, 40-inch flat screen with cable TV, CD/DVD player, PS2, Xbox 360, or Wii available upon request, daily-stocked mini bar, coffeemaker, safety deposit box, 24-hr room service, and free Internet access. Private terrace with hydro-massage tub and sundeck
StevieCC
You get a butler for the week who will make all your dinner reservations and any other reservations you might need. Like at the spa. They do some amazing balloon animal displays right in your room everyday for the kids. My kids loved it! He also had the people who book the excursions go right to the pool so I could book without leaving the pool area. We also have a VIP area on the beach and a private pool strictly for family consier rooms. Our pool is heated and a bit warmer than the main pool which was nice. Very pleased with our stay.
Kittyconnecticut
Is there a private pool and beach area if you book Family Concierge? What makes this so special compared to the regular pool and beach area?3 answers
2 years, 34 months ago
Fairfax, VA
Paradisus Family Concierge Luxury Junior Suites are furnished with luxury features with families and children in mind. The 517 sq ft. room features a personal, family concierge, complimentary walkie-talkie, exclusive activities and excursions, 40-inch flat screen with cable TV, CD/DVD player, PS2, Xbox 360, or Wii available upon request, daily-stocked mini bar, coffeemaker, safety deposit box, 24-hr room service, and free Internet access. Private terrace with hydro-massage tub and sundeck
StevieCC
yes
chasD
There is a private FC pool only for FC guests. It was really nice and has it's own pool bar in the water. You get better service than the main pool. They bring food and drinks to your location in chairs or if you rent one of the cabanas. The cabanas are cheaper here than out at the main pool area $30 instead of $80, I think. You also get beach service similarly, but no one goes to the beach because it is so fouled with seaweed.
Charlie8
Does the room have a washer and dryer?5 answers
Do the one bedrooms have a washer and dryer?
2 years, 30 months ago
Usa
While laundry services are available at an additional charge, they do not have a washer or dryer in the rooms.
JeannieCC
No
MyOpioniomMatters2
No
Linsanity
No. We had adjoining suites One bedroom Master Suite and One bedroom suite and neither had a washer or dryer.
Charlie8
No
Briella
What is in the mini bar in the one bedroom suite?5 answers
What's included in the mini bar in the one bedroom suite?
2 years, 29 months ago
Atl
Generally this would include bottles of water, cans of soda, and some of the domestic brand beer. For further details, please contact the resort directly.
JeannieCC
Coke, water, beer, chocolate milk, sparkling water, cookies, fruit bar
JDB1
Only beer. Bottle of wine or shots of liquor can be ordered in room service with an additional $5 fee. That’s with any room service order.
Linsanity
Water, coke, Diet Coke, mineral water, Mexican beer.
Davidindycar
Water, drinks (alcoholic and non-alcoholic ones), cookies (Oreos) and chips (potato chips).
They refill the mini bar every day so it's always packed!
MarFran
How much does the laundry service cost?1 answer
2 years, 29 months ago
Atl
For pricing on specific services, please contact the resort directly as these can change at any time.
JeannieCC
Are small dogs allowed?2 answers
2 years, 28 months ago
Tat
Please check with the resort directly in regards to it being pet friendly. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
I didn’t see anyone with any animal here
Alinenok
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Room Information
Paradisus Playa del Carmen - La Esmeralda features 512 elegantly-appointed suites, including 56 swim-up suites, the most of any resort in Mexico. All rooms include individually controlled air conditioning, living area with sofa, modern bathroom, 40" Flat Screen cable TV, CD/DVD player, marble floors, daily-stocked mini bar, 24-hour room service, iron and ironing board. (Room service is $5 per delivery.)
-4 wheelchair accessible rooms upon request (based upon availability).
-Connecting rooms available upon request (based upon availability).
Signature Family Concierge Suites feature personal service and luxuries for everyone in the family. For additional information regarding the upgraded services of Family Concierge Suites, please see room descriptions.
All-inclusive, off-the-charts luxury from the moment you arrive at this stunning resort.
Lounging poolside with gorgeous views, cocktails, and ocean breezes. Ultimate chillaxation.
Upgrading to the Family Concierge suite with personalized service & extra perks.
The rooms - they'll "wow" you. Marble, brand name appliances, comfy beds & a spacious balcony.
Fuego, a favorite Foodie spot - it's got a variety of sushi & it's perfect for your adult-only date night.
What We'd Change
This is the family-friendly side of the resort, but it's just a short walk to adults-only side of the resort if you want to hang with those beach loving folks.
Why You Should Go
It's ideal for the fam - it has a kids' pool with a pirate ship, activities for the kids and kid-friendly menus.
Free activities abound like SUP and kayaks, plus cocktail classes, wine tastings, sushi making and more.
The spa & fitness center is loaded - stress-busting treatments, exercise classes and plunge pools.
You're close to some Mexican hot spots - 5th Avenue, Tulum, Chichen Itza and Coba.
Available Amenities
Tour Assistance
Beach
Business Center ($)
Cable/Satellite TV
Babysitting/Child Care ($)
Children's Activities
Concierge Services
Cribs Available on Request
Currency Exchange
Daily Maid Service
Fitness/Exercise Room
Jacuzzi
Kids Club
Laundry Services ($)
Nightly Entertainment
Roll-Away Bed (on request)
Swim-Up Bar(s)
Swimming Pool(s)
Whirlpool/Hot Tub
24 Hour Front Desk
24 Hour All-Inclusive
Sauna
Steam Room
Dance Classes
Non-Smoking Rooms (on request)
9 Bars/Lounges
Porter/Bellhop
Multilingual Staff
Snack Bar
Elevators
11 Restaurants
Audio-Visual Equipment ($)
Spa ($)
Conference Facilities ($)
Safe Deposit Box - Front Desk
Wedding Services ($)
Dry Cleaning Services ($)
24 Hour Room Service ($)
Honeymoon Packages ($)
Beach Volleyball
Wireless Internet
Flat Screen Television
Watersports Center ($)
Beach Towels
Pool Towels (complimentary)
Loungers at Beach and Pool
Free Parking
Tour and Island Information
Beauty Salon ($)
Handicap Facilities/Wheelchair Accessible
Evening Entertainment
Handicap Rooms (on request)
Connecting Rooms Available
Car Rental Available ($)
Gift Shop ($)
ATM/Banking ($)
Doctor on call 24 hours
Babysitting Services ($)
Nearby Excursions & Attractions
Bars and Nightlife
Beach
Chichen Itza and Coba Ruins
Dive Shop(s)
Fitness Center
Golf Course(s)
Medical Facilities
Motor Boat Rentals
Parasailing
Sailing
Shopping
Snorkeling
Spa(s)/ Wellness Center(s)
Volleyball Court(s)
Watersports Rentals
Windsurfing
Map of Local Area
Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every
budget and every activity.
Paradisus Playa del Carmen La Esmeralda
5a Ave, Equina Calle 112
+52 984 877 3900
Hotel Description
Paradisus Playa del Carmen, La Esmeralda: Luxury Fun for the Whole Family
Wrangle the kids and escape to this all-inclusive haven that is full-on fun for the whole family. Paradisus Playa del Carmen La Esmeralda delivers activities, entertainment, a pool with a pirate ship, rock-star worthy dining - seriously - what's not to love here? You can even book a much-needed date night and dine at one of the adults-only restaurants (Fuego is a fav.) Go ahead. Dip your sandy toes along these white sandy shores - dreamy vacations like this are what you've been living for.
At Paradisus by Melia, the memories begin when you arrive.
DINING
Bountiful breakfast buffets to gourmet restaurants serving up such delectable cuisines as Latin fusion, sushi, Mediterranean, Italian and Mexican. You've also got a couple of poolside grills that are perfect for those mid-day meals. The resort also features an award-winning French restaurant by Seven Star Michelin Chef Martin Berasategui - it's open to adults-only (not included in all-inclusive). Beach appetit.
Naos
Type: Breakfast Hours: Daily, 6am-11am Description: Serving an international breakfast buffet, featuring show
cooking and on-the-spot, fresh-squeezed fruit juice area.
Vento Type: Mediterranean Hours: Daily, 6pm-10pm Description: A distinctly Mediterranean dining experience that offers
dining variety on a palm-filled outdoor terrace, private party dining room, and
air-conditioned restaurant. Reservations are required.
Mole
Type: Mexican Hours: Daily, 6pm-10pm Description: Mexican contemporary cuisine starring a special "Live"
quesadilla area "Tres Marias" style. Diners have three romantic options:
private-room dining, air-conditioned restaurant and balmy outdoor terrace.
Reservations are required.
The Market Type: Grill Hours: Daily, 12:30pm-4pm Description: Mouth-watering selection of Paradisus Natural salads
headlines the dinner menu at this Rodizio grill starring a wood-fired pizza
oven and lovely outdoor terrace.
Hydro Grill Type: International Hours: Daily, 12:30pm-10pm Description: Exclusive Family Concierge restaurant with private indoor
bar and swim-up bar. Serving casual dining plus an all-day snack selection.
Only available to guests staying in the Family Concierge room categories.
Bana Type: Asian Hours: Daily, 6pm-10pm Description: Contemporary Asian dining experience features separate
entrances for adults and families. Stunning Japanese tatami mat flooring and
distinct areas. Indoor air-conditioned, private dining room and zen-like
terrace, teppanyaki tables and an adult-only sushi bar. Children under 18 are
allowed 6pm-8pm. Reservations are required.
Passions Type: Signature Gourmet Hours: Daily, 6pm-10pm Description: Seven Star Michelin Chef Martin Berasategui brings his world-renowned cooking to Playa del Carmen. The restaurant is open to all including non-guests and provides a retro-glamorous atmosphere.
Surcharges apply. Guests will pay an additional charge to dine here. This surcharge applies for the 7 Courses menu tasting and does not include wine pairing. Reservations are required.
Fuego Type: Latin Fusion Hours: Daily, 6pm-10pm Description: Latin fusion bar treats diners to spicy ceviche and a raw
bar in a trinity of dining options: a romantic private dining room, a divine
outdoor terrace and an air-conditioned restaurant. This is an adult-only
restaurant. Reservations are required.
The Grill Type: Grill Hours: Lunch - daily, 12:30pm-4pm; Dinner - daily, 6pm-10pm Description: Italian-Argentinean grill with wood-fired pizza oven, and
featuring a selection of Paradisus natural salads and a dinner menu. Outdoor
terrace seating. This is an adult-only restaurant. Dinner reservations are
required. *June 1-8, the Grill will be relocated to the adjacent pool terrace for renovations.
Hadar Type: Breakfast Hours: Daily, 6am-11am Description: Serving an international breakfast buffet, featuring show
cooking and on-the-spot, fresh-squeezed fruit juice area.
La Palapa Type: International Hours: Daily, 12:30pm-10pm Description: A la carte restaurant highlighting
romance with private indoor bar, swim-up bar, an enticing menu for continental
breakfast and dinner, as well as an all day selection of snacks. Only available
to guests staying in the Royal Service room categories. This is an adult-only
restaurant. >
Olio Type: Italian Trattoria Hours: Lunch - daily 12pm-4pm; Dinner - daily 6pm-11pm Description: A la carte restaurant offering delicious Italian cuisine, as well as a selection of snacks for lunch. Only available
to guests staying in the Family Concierge room categories.
Hours are subject to change.
BARS/NIGHTLIFE
Poolside, beachside and sprinkled throughout the resort - you've got several rockin' spots to grab your drink of choice. Cheers.
Toji
Located at Bana, specializing in Sake. Daily, 6pm-10pm.
Blue Agave
Located near Vento and Mole. Pre-dinner tequila and Mezcal specialties, fully
stocked wine cellar. Daily, 6pm-10pm.
North Avenue Bar
Located at La Esmeralda. Music-filled, outdoor-restaurant-area venue for
listening, watching, talking and dancing. Daily, 9pm-2am.
Sunrise Snack Bar and Grill
Located in the pool area at La Esmeralda. Snack bar, grill and wet bar serving
refreshing tropical cocktails. Daily, 9am-7pm.
Gabi Club Bar
Located at El Zocalo. Ultimate chill-out club features a bar with casual, chic
elegance--serves finger food and cocktails. Evening entertainment. Daily,
11am-2am. Children under the age of 18 are allowed 11am-9pm.
Red Lounge
Lobby bar and after-dinner lounge located at La Perla. Daily, 6pm-2am.
M Bar Martini & Wine
Located near Fuego and Passion. Robust wine cellar and exclusive themed martini
selection. Daily, 6pm-10pm.
South Avenue Bar
Located at La Perla. Covered and open-air venue near restaurants buzzes with
energy, events and music. Daily, 9pm-2am.
Sunset Snack Bar & Grill
Located in the pool area at La Perla. Snack bar, grill and wet bar serving
refreshing tropical cocktails. Daily, 9am-7pm.
BEACHES AND POOLS
Two lagoon-style pools, one for the kids with a pirate ship and the other with a swim-up bar. You can also spend your days lounging at the resort's private bay, where you can swim, snorkel and splash around. With plenty of loungers, beach towels and wait service, you'll be sitting in sunshiny paradise.
SPORTS/ACTIVITIES
Water
Scuba diving
Snorkeling
Kayaking
Swimming
Land
Fitness center
Jogging
Yoga
INTERNET
Complimentary wireless Internet access is available in the guest rooms.
SPA SERVICES
Yhi Spa offers the ultimate spa experience for both kids and adults in a luxurious setting for an
additional charge. Daily, 8am-8pm.
Aromatherapy
Thalassotherapy
Hydrotherapy aromatic baths
Water ritual
Spa boutique
Full-service beauty salon
Jacuzzi
WEDDING SERVICES
Honeymoon Bonus
The Glow Honeymoon Package is now complimentary when booking seven nights in
ANY room category.
The package includes:
In-room bottle of chilled sparkling wine
Luscious tropical fruit display
Rose petal turndown service one night during stay
10% discount on spa services for the couple
CHILD CARE
Kids' Zone offers supervised activities for children ages 4-12. Daily, 10am-6pm
and 8pm-9:30pm.
ADDITIONAL INFORMATION
Location
45 minutes from Cancun International Airport (CUN).
Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not
included in your hotel reservation.
Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico and
Costa Rica may put limits on the use of motorized water sports and loud
music.
Environmental Levy Fee
The Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean. Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors effective September 1, 2017. Hotels will collect 20 Mexican pesos per room per day on check out; the proceeds will be deposited in an environmental trust to fund local projects. The Municipalidad of Solidaridad thanks you for your understanding and support of this worthwhile endeavor. Thank you and enjoy your visit.
All hours, fees, amenities, information and services are subject to change without notice.
