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InfoCustomer ReviewsQuestions & Answers
You ready to do some serious beachfront lounging? The kind of resort where cocktails are delivered to you, guacamole is
...
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You ready to do some serious beachfront lounging? The kind of resort where cocktails are delivered to you, guacamole is at your beck and call and the kids are off frolicking in their own dreamy paradise, the kid's club. Awwww. Sounds pretty fantastic, plus you can hit the spa later to rejuvenate your spirit. Best part - you'll be sunning in the heart of the Riviera Maya, with gorgeous beaches, bright waters and at a resort where it's all included just for you. The modern, chic decor add to the ambiance of this luxury retreat. Time to dive in, beach lover.
Less
"We loved the resort. It is brand new so has some bugs to work out. One suggestion we have is to not close the pool bars at 5. That was a big disappointment to us. But the bars and bartenders are all gr..." – Casey1
158 out of 224 (71%) customers would recommend this product to a friend.Read All Reviews
Customer Rating
Value
4.0
Service
3.7
Beaches & Pools
3.7
Dining Options
3.9
Room Comfort
4.0
"We loved the resort. It is brand new so has some bugs to work out. One suggestion we have is to not close the pool bars at 5. That was a big disappointment to us. But the bars and bartenders are all gr..." – Casey1
158 out of 224 (71%) customers would recommend this product to a friend.
All Customer Reviews
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November 29, 2019
Amazing
Loved everything about this resort. The staff were fantastic, Ruben and Romeo were by far the best.... food was great and the atmosphere was perfect for my family.
We enjoyed resort. Swim up rooms fabulous. Very clean resort. Rooms spacious and very clean. Bathroom and bath tub perfect. There is a lot of time share people. Just say no politely, and keep walking. Food very good. And plenty of good drinks.
From:Wichita Falls, Texas Age:55-64 Travel:1-2 trips/year
November 13, 2019
Great Experience
This resort has it all.
A cool pool for adults to enjoy themselves, pool for the kids and one for the whole family.
The food was plenty!
The beach was rocky but still beautiful.
Staff very friendly.The swim -up bar at the Adult pool the bartenders where great.Did not like the pressure of selling when I arrived. Excellent otherwise over all on the resort!!!!!!!!!!!
Ask questions. Share answers. Get advice.
What's the best excursion? How much should you tip?
Ask a question about Ocean Riviera Paradise or help someone else answer theirs.
Can you answer these questions?
24 questions, 69 answers.
Priviledge Junior Suite Rooftop, is it an ocean front or ocean view room?1 answer
I want to book a Privilege Junior Suite Rooftop - All-Inclusive for January 2017 but I don't see where this says it is Ocean View or Ocean Front? Also, are there 2 chaise lounges on the Rooftop?
3 years, 36 months ago
United States
Unfortunately this is not a room category we offer and would therefore be unable to book this for you. We'd be happy to assist with any of the rooms we do offer, otherwise you would need to reach out to the resort directly.
JeannieCC
Idk
huff
We booked the privilege junior sweet and it was beautiful but no butler as advertised and jacuzzi is just a bath. Also no Ac and terrible customer service. I'm very easily impressed and my husband and I were so disappointed I the whole trip.
MiaH
I heard from the rooftop was not as great as you would think because it's so just so hot up there. The jacuzzi's are not very private either. Some people we met changed their room to the ground level with a connected pool for these reasons.
MexicoNovice
Is this resort actually open yet? December 2016. Looking to book a last minute holiday vacay.2 answers
3 years, 36 months ago
Texas
At this point in time this resort is set to open sometime this month (December 2016), however this is always subject to change. For assistance with a last minute deal, please feel free to call in to 800-915-2322 to speak with one of our Beach Experts.
JeannieCC
Don't bother! WORST service ever! Their answer is NO to e try rewuedt or they blatantly ignore you to your face!
Smileoften
Do the Elbeso rooftop terrace rooms actually look like the pictures?2 answers
2 years, 36 months ago
Indiana
This is not a room category we offer, and therefore the pictures on our website would not be of this room. I would recommend checking the resort's website, travel websites such as Oyster or TripAdvisor. Youtube also often has great guest videos as well.
JeannieCC
We were 3 in the room so booked the rooftop terrace. The extra bath was very nice! The terrace is huge and has a big spa bathtub (complete waste in our opinion). It would have been nice if they had made the lounge sitting area an extra bedroom. Why would 2 people need that much outdoor space?? The lounge area was set back in an alcove so you didn't get to enjoy the view while seated. There were 2 padded loungers that sat towards the front of the balcony. If you have a 3rd person beware of the very uncomfortable sofa bed!
UAbeachgirl
Is the liquer premium or local?3 answers
2 years, 35 months ago
Lisa
Generally the included liquor is going to be local brands with premium available at an additional charge.
JeannieCC
You can get brands like Absolute but the more expensive brands are extra unless you book the premium room.
UAbeachgirl
Premium - Grey Goose, different flavors of Absolute, Crown, etc
Schonzie
Adult Section2 answers
Does the Adult Section area come with the benefits of the Privileged Section of the Resort, or do you have to stay in the Privileged area for those benefits?
2 years, 34 months ago
shari
For the privilege benefits you must be booked in that category. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
No, it does not offer the benefits of the privileged section but does have the most active pool.
UAbeachgirl
Are the rooms air conditioned? It isn't listed as such on the amenities.4 answers
2 years, 34 months ago
girl
The rooms do have air conditioning
StevieCC
Yes! They are.
First
There is Air Conditioning but there are sensors in the room and it will shut off if nobody is in the room.
TheJL
Yes the rooms are air conditioned. You can adjust the temperature to fit your preference.
CoolB
Snorkeling2 answers
Is snorkeling equipment included or is there a fee? And is the snorkeling at the hotel beach good?
2 years, 34 months ago
Ohio
The resort does offer snorkeling for an additional amount. As the rates are offered at the resort and may change at any time, please check with the resort directly for the most up to date information regarding snorkeling. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
No good snorkeling from the beach- no coves or any still water. However, it was very windy the whole time we were there. No snorkel equipment available unless you hire a trip out from the resort
DrSlash
Eden or el beso2 answers
Is there that much more benefit to the el Beso (adult only) room than the Eden suite rooms? I didn't see any real differences
2 years, 34 months ago
Honeymooners
The el Beso rooms would be in an adults only area. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
It depends on if you want to be around little kids all day on your honeymoon, we stayed in El Beso swim up loved having the private pool ( we had intruders in our pool but staff quickly took care of that) I wasn't taking my daughter who is an adult anyway but I didn't want to be near kids.
nothardtoimpress
What is the price for snorkeling and scuba diving?1 answer
I'm interested in scuba diving but this will be my first time so I know I will have to go through the certification/learning courses. How much do the learning courses and the actual dives cost?
2 years, 34 months ago
usa
As this would need to be scheduled/purchased through the resort, please contact them directly for pricing.
JeannieCC
Why don't you offer the roof top jr. suites room category?2 answers
2 years, 33 months ago
Mhep
We are not contracted to offer it. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
We upgraded to it once we arrived and it was $150 extra and worth every penny. His and her shower. Jacuzzi was amazing
SabbysWorld
Is it required to book with el beso to use the adult only pool and restaurant?3 answers
2 years, 33 months ago
Whitlynn30
No, booking in the El Beso is not required for utilizing the pool as long as you are 18+. As for the restaurant, it is available for dinner, however breakfast is available for El Beso guests only.
JeannieCC
Yes, you can use the El beso adult only pool because there is no true adult only section, there is only a cobblestone roadway for walking and the carts that separates the El Beso from the other 4 family areas. I wouldn't waste my money paying extra for the El Beso. This is mainly a family resort where children and teens take over everything, but the pool. Parents even have babies in strollers and small children in the bar areas, Also remember that the adult pool and bar closes at 6pm.
Celebation1017
No, anyone can use the pool and restaurant (adults only). The only restriction for the restaurant is breakfast. El Beso guests only.
BeacheTraveler
Casino??5 answers
I thought there was a casino located on property? Is it no longer there?
2 years, 33 months ago
KC
They do have a casino, for more information, please contact the resort directly. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Not open yet, was told it will open in April sometime
Schonzie
Casino is now open.
BeacheTraveler
It's still there, although, small in size. A few tables and a handful of slot machines. The casino also includes a full bar!
TNooch
Casino opens at 6 each evening. Table games and some slot machines.
TheJL
What brands of beer are served at Ocean Riviera Paradise?3 answers
2 years, 33 months ago
Angie
As this can change at any time, please contact the resort directly for a list of brands served.
JeannieCC
seemed like only Dos equis on tap at every bar, no other choice, a local called Sol and if youask Heineken in you room mini bar, I saw nothing I mean nothing else. Not one Corona which was disappointing.
nothardtoimpress
We just got back. Dos Equis amber and lager on tap, both in the can, Sol, Tecate light.
BeacheTraveler
What about monkeys I heard they were all over the place true or false4 answers
Just wondering
2 years, 33 months ago
Tom
We were there for 4 days and saw them once. Very cute and stayed in the trees :-)
efrances
There may be some in the area. Please check with the resort directly. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
We just returned and didn't see any at the resort. We did see them next door at Azul Fives. A bunch of them in the mangrove walk area. Pretty cool! Very friendly too.
BeacheTraveler
There are monkeys on the property. I was there 5 days and didn't see any. My kids did see them they first day but that was the only time. We did see couti's(Mexican raccoon) everyday. They did not bother you.
CoolB
Is Eden more of an Adult section or is it family Friendly? We are 3 adults looking for a relax time4 answers
2 years, 33 months ago
Betsy
The El Beso Jr Suites are adults only
StevieCC
I would say more adults. There is a designated kids area in the Daisy section.
akh1224
Eden is family friendly.
BeacheTraveler
It is family friendly; I just stayed there. But I would recommend you look around for other resorts. The staff is horrible!
JADEAN
How old does one have to be to reserve a room and check into the resort?2 answers
My boyfriend and I are 19 and 20 years old.
2 years, 32 months ago
Lara Shaw
The resort may ask for a valid credit card listed under the traveler's name for incidentals. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
18
NHfam7
Are there animals on the property5 answers
I heard that there are lots of animals. I am scared of cats and looking to book this hotel. Are there any cats on the property?
2 years, 31 months ago
brooklyn
They don't keep animals on property, however stray animals can and do often wander onto the resort grounds as well as the beach. Unfortunately there's no way to guarantee whether any cats will be wandering around during your dates of travel.
JeannieCC
No wildlife just tons of raccoons
MiaH
My boyfriend and I stayed at this resort for a week and did not see any cats! Really the only animals we saw were birds and lizards (aside from the monkey the walked around with for people to take photos with if they wanted)
MalRose
No cats, but lots of black birds (crow-like). There are also raccoon/anti-eater type animals grazing the property. Turtles can be found in their on-premise cenote and if you are lucky, you may catch a family of monkeys swinging around!
TNooch
No cats. Some kind of monkey, anteater looking things and raccoons.
TheJL
how was the nightclub/disco?3 answers
was it fun and open late?
2 years, 29 months ago
em
For hours of the nightclub, please contact the resort directly as these can vary.
JeannieCC
It's open till 2. Some nights are themed and those nights are busier. It was not a highlight to our trip but I think we did not go on the busy nights.
MexicoNovice
No fun. About a 9:1 guy to girl rato. Opened at 10:30 in the sports bar. Stayed open until sometime after midnight.
TheJL
bars open later than 5?3 answers
were there any bars at ORP open later than 5 for drinks??
2 years, 29 months ago
IL
The Piano Bar and Lobby Bars are open until 1am, the Sports bar is open until 10pm. However please keep in mind that hours are always subject to change.
JeannieCC
Yes, some bars are open until 2am
Martynas
Lobby bar and sports bar were open all evening. Sports bar turns into the disco and is open until at least midnight.
TheJL
Is the beach swimable?5 answers
2 years, 29 months ago
Angi
It was a bit ricky in front of resort lot of seaweed a couple of dayss
Staceynurse
Yes, we were able to swim in the beach area.
Lolly815
Yes, you can swim at the beach it's not deep tho. And bring watershoes
Martynas
No, lots of sharp seaweed
Johzsky
Yes, there's a few rocks but once you get past them the water is great!!
chibeachlvr
Is there a lot of walking?5 answers
Are the restaurants close to the rooms.
2 years, 28 months ago
nj
This resort is fairly large, so there will be some walking depending upon room location as some will be closer than others.
JeannieCC
Some are but it is a big RESORT. There is a shuttle to take you to the restaurants
JarNBar
There is a lot of walking because the resort is big, however they offer a tram every few minutes to pick you up and drop you off where ever youd like to go. And there are 2 restaurants close to the eden rooms and one restaurant on the beach and 4 restaurants by the lobby.
AE95
Tons of walking because the resort is soooo big. However the trolly runs all day and night which helps a ton
SabbysWorld
Not really, and they do offer a tram. The restaurants are located mostly next to each other, and not far from the rooms.
BeachLoverMA02360
can we request Double beds instead of a king ??3 answers
2 years, 28 months ago
Wissconsin
That depends on the room type. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
NO they do not bend for any customer---- horrible customer service
Smileoften
Yes. They had both. We upgraded our room upon arrival.
SabbysWorld
Yes. Depending on availability. We had a family of four and requested two beds and had no problems getting it.
TheJL
Do they have the babysitting service?1 answer
We are going to travel with our 8 months old baby and I want to make sure they have the babysitters available.
2 years, 27 months ago
Chicago, IL
I did not see a baby club location. The entertainment department is what needs help so I would not plan for those services just to be on the safe side.
Kenlas
If my family stays at the Ocean Blue and Turquesa side do my children have access to the water park?2 answers
2 years, 26 months ago
Yolanda
Anyone can go into any pool area except kids can not go into the adult only pool.
CrazyCatLadyx9
Yes!!!!!!
Spete
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Room Information
974 rooms with free Wi-Fi, room service from 11am-11pm, in-room safe, mini bar stocked daily with water, soft drinks and beer, iron/ironing board, coffee maker, living room with a sofa bed, TV with international channels, terrace/balcony, bathtub and shower, vanity mirror and hair dryer.
All-inclusive - 24-hours a day you get all domestic cocktails, meals, snacks, & activities you want.
Dreamy vacay spot in Riviera Maya - where the sands, waters and sunshine are your beachvana.
Four splish-splashing pools - one just for kids, but all have bar service. Drinks for everyone.
Booking a Privileged room gets you perks like private lounge, butler service, & an exclusive pool/beach.
Get pampered with an outdoor massage at Despacio. This kind of luxury you deserve.
What We'd Change
You won't want to change a thing at this upscale and modern resort. It's ideal for singles, couples or families.
Why You Should Go
A short 50 minutes from the airport and you'll be sipping frothy cocktails beachside.
Daisy Club and the Teen Club offer activities, games, a waterpark, video games & more.
Diving courses for all levels, excursions to Mayan cenotes, coral reefs, & watersports available for a fee.
The Blue Team creates all the daytime/nighttime entertainment. Might as well join in.
Three tennis courts & a multi-purpose court for those wanting to get all sporty.
Available Amenities
Beach
Cable/Satellite TV
Daily Maid Service
Kids Club
Lounge Chairs/Umbrellas
Nightly Entertainment
Scuba Certification ($)
Scuba Diving ($)
Ping Pong
Nightclub/Disco
10 Restaurants
Bowling
Teen Club
Beach Towels
Snorkeling ($)
12 Bars/Lounges
Spa Services ($)
Wedding Services ($)
Room Service
Wireless Internet
Watersports Center ($)
Tennis Courts
Fitness Center
Tour and Island Information
Swim-Up Bar
Pool/Beach Bar
Nearby Excursions & Attractions
Beach
Eco-Adventure Tour(s)
Golf Course(s)
Historical Site(s)
Shopping
Watersports Rentals
Map of Local Area
Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every
budget and every activity.
Ocean Riviera Paradise
Manzana 020, Lote 007-1 Municipio de Solidaridad
011 52 984-159-1800
Hotel Description
Ocean Riviera Paradise: Dreamy All-Inclusive For You & The Family
You ready to do some serious beachfront lounging? The kind of resort where cocktails are delivered to you, guacamole is at your beck and call and the kids are off frolicking in their own dreamy paradise, the kid's club. Awwww. Sounds pretty fantastic, plus you can hit the spa later to rejuvenate your spirit. Best part - you'll be sunning in the heart of the Riviera Maya, with gorgeous beaches, bright waters and at a resort where it's all included just for you. The modern, chic decor add to the ambiance of this luxury retreat. Time to dive in, beach lover.
DINING
You've got a feast of flavors to savor, with cuisines ranging from Mexican, Italian, Asian, plus all-American favs like steaks, hamburgers, and seafood. For an after dinner treat or to cool off during the day, hit the ice cream parlour. Refreshingly yummy.
Amaranto Type: International cuisine Hours: Continental breakfast - daily, 6:30am-7am; Lunch - daily, 12:30pm-3pm; Dinner - daily, 6pm-10pm. Description: Buffet restaurant serving international cuisine, with cooking stations, culinary corners featuring specialties from different countries and themed dinners at night.
Villa Marina Type: International cuisine Hours: Breakfast - daily, 8am-10:30am; Lunch - daily, 1pm-4pm. Description: Buffet restaurant serving international cuisine, with cooking stations, culinary corners featuring specialties from different countries and themed dinners at night. Located in the pool area. *Some dishes may cost extra.
La Locanda Type: Italian Hours: Dinner - daily, 6pm-10pm. Description: A la carte restaurant offering a delicious variety of traditional pastas and sauces, as well as a wide range of Italian wines.
Margarita Type: Mexican Hours: Dinner - daily, 7pm-10pm. Description: A la carte restaurant offering an extensive selection of Mexican dishes.
Blue Moon Type: Romantic (adults-only) Hours: Breakfast for El Beso guests - daily, 8am-11am; Dinner - daily, 6pm-10pm. Description: An adults-only restaurant in a romantic setting, featuring signature cuisines.
Sakura Type: Asian Hours: Dinner seatings at 6pm, 7:30pm and 9pm. Description: Asian cuisine with Teppanyaki grills.
Steak House Type: Steaks Hours: Dinner - daily, 7pm-10pm. Description: A la carte restaurant specializing in grilled meats.
Pez Vela Type: Beach grill Hours: Snacks - daily, 11am-5:30pm; Dinner - daily, 7pm-10pm. Description: Enjoy delicious snacks on the beach, and at night, a la carte cuisines for dinner.
Route 66 Type: American Hours: Dinner - daily, 5:30pm-10pm; Late night snacks - daily, 10pm-6:30am. Description: American a la carte restaurant with a 1950s and 1960s atmosphere, plus a Food Truck that specializes in hamburgers, BBQ and more.
Privilege Type: Exclusive for Privilege and H10 Premium guests Hours: Breakfast - daily, 7am- 11am; Lunch - daily, 12:30pm-3:30pm; Dinner - daily, 6pm-10pm. Description: American a la carte restaurant with a 1950s and 1960s atmosphere, plus a Food Truck that specializes in hamburgers, BBQ and more.
Mike's Coffee Type: Coffee Cafe Hours: Open daily Description: Specializing in tea, coffee and cakes, as well as offering a wide range of smoothies and malted beverages.
Ice Cream Parlour Type: Ice Cream Hours: Open daily
All hours are subject to change.
Dress code: bathing suits and bare feet are not permitted. We kindly request that gentlemen wear shirts with sleeves.
BARS/NIGHTLIFE
Cheery bartenders mix up the drinks to perfection. And, guess what? Everything is included. All day. Every day. In fact, 24-hours a day. Drink up.
Lobby Bar
Open daily.
Piano Bar
Open daily.
Eden Snack Bar
Open daily.
El Beso Snack Bar
Open daily. Located at the South pool.
Daisy Snack Bar
Open daily. Located at the kid's club area.
Beach Bar
Open daily.
Disco Bar
Open daily.
Mike's Coffee
Open daily.
Swim-Up Bars
Open daily. Four swim-up bars for service at the pools.
BEACHES AND POOLS
This sunshiny, beachy oasis is in the heart of Riviera Maya where the white sands glow and the blue waters glisten. This dreamsicle also includes four pools - one for children, one with a water playground and all with swim-up bars.
SPORTS/ACTIVITIES
Water
Non-motorized watersports
Available for an additional charge:
Scuba diving
Snorkeling
Catamaran
Parasailing
Land
Fitness center
Tennis (3 courts)
Volleyball
Multipurpose court
Beach activities
Aerobics
Bowling Alley
Ping pong
Jungle Walks
Casino
Golf
Golf courses are available for play near the resort.
INTERNET
Ocean Riviera Paradise offers complimentary Wi-Fi access throughout the hotel.
SPA SERVICES
Despacio Spa Centre offers a wide range of services that will leave you feeling
relaxed and recharged for an additional charge. Services include:
Beauty Salon
Massages
Skin treatments
Bridal spa treatments
WEDDING/HONEYMOON
The white, sandy beaches, magnificent gardens, and sweeping hotel terraces will
ensure that your ceremony is both romantic and original. Please contact the hotel directly for more
information about services and packages.
CHILD CARE
Ocean Riviera Paradise includes both a kid's club and teen club.
Daisy Club - geared for children 4-12 years old. Activities include: children's water park, playground, game room, bowling alley, mini-disco, themed days like pirate's day, kids Olympics, dancing games and more.
Teen Club - geared for teenagers 13-17. Activities include: videogames with PlayStation and Xbox, Movie screening room, foosball, mini-pool table, board games, beach volleyball, beach football and more.
ADDITIONAL INFORMATION
Location
Ocean Riviera Paradise is located 50 minutes from Cancun Airport (CUN), and a 10 minute drive from Playa del Carmen.
Check In/Check Out
Check-in: 3pm. Check-out: noon.
Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and
Costa Rica may put limits on the use of motorized water sports, and loud
music.
Environmental Levy Fee
The Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean. Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors effective September 1, 2017. Hotels will collect 20 Mexican pesos per room per day on check out; the proceeds will be deposited in an environmental trust to fund local projects. The Municipalidad of Solidaridad thanks you for your understanding and support of this worthwhile endeavor. Thank you and enjoy your visit.
Spring Break Policy
No spring break or student groups (age 16-23) allowed Feb 1 - Apr 30. Individual guests 23 or younger during these dates must be accompanied by at least one adult (age 30+).
All hours, fees, amenities, information and services are subject to change
without notice.
