Ocean Coral & Turquesa

Most fabulous vacation ever! We will be back! Good food, good service, terrific room, beach with seaweed, but hard working to keep it clean.

The place is beautiful but what makes this place more beautiful is its workers and the taste of Mexico in their meals, although there is a variety for all tastes.

I had an excellent time at this resort. The service was amazing the staff was so friendly and had a great experience... The only thing I will say I didn't care for much was the food. The Japanese restaurant was AMAZING! The Italian restaurant was also delicious and the crepe place was good... The buffet closest to the smoothie place was ABSOLUTELY AWFUL. the chicken nuggets were GREY inside. But other than that I had a great time. I would recommend and go back!!!

My wife and I stayed at this place in the last week of August, and the overall experience was very good. It was our first visit to Cancun and the timing was good I think. All the restaurants were open and the resort was not so crowded. My sister visited this property 2 years ago in December and she said some restaurants were closed due to lack of guests. Airport Transportation: We used the USA Transfers for the round-trip Airport transportation for $60 for 2 of us. The drivers were friendly and prompt. They provided detail information as to how to find them at the airpot, and there were only 2 of us on the van to the resort and to the Airport. The night before the departure, we found out our flight was delayed by 1 hour in the morning so I sent an email at around 11 PM to the USA Transfer to come one hour later to pick us up, and I received a reply email in about 20 minutes confirming my request. So I had one more hour to sleep and get ready in the morning. The Resort: We arrived at the Ocean Coral & Turquesa afer 4PM so there was no line at the check-in and we were able to check-in fast. My sister arrived earlier in the day and she had to wait until 3PM to start checking in and the line was long she said. The day of our arrival was really hot and humid. As expected, the beach was littered with seaweeds and there was bad smell in the air, and it was not a pleasant experience and a disappointement. Guessing it was from the seaweeds, but fortunately, the bad smell was gone the next day and the weather was nice throughout the stay despite being a rainy season. The resort made every effort to clean up the seaweeds on the beach every morning using heavy equipment, but they can only do so much. I did not go into the ocean but I've seen some guests in the water. The property was well maintained overall. The pools were clean and had no smell of chlorine. The center pool was the most crowded one with louder music and more activities. That's the one with the bar in the pool. I gave 3 Palms for Beach & Pools because of the Beach condition. Noticed they don't use straws and disposable plastic cups at the resort. Guess it is more environmentally friendly but makes it harder to drink slush-style drinks. I was OK with that and would like to see this trend other places too. Every staff I've met were friendly and tried to help. I've needed to print some docs and boarding tickets at the resort. I went to the Guest Service and emailed the docs to them to print right away. WiFi worked well at the property. The food was above average, but not great. The Japanese Sensai was the only one that needed a reservation. The teppanyaki grill was just OK. I like beef, but the beef they cooked was not good at all. I only ate shrimps and chicken. Could not eat the beef. The Blue Moon and the Italian restaurants were the best. We had brisket at the Route 66 restaurants and it took very long time to bring out the dishes and it was not tender at all and we could not finish. I've been on a number of cruise ships, and I think the cruise ship food is much better. But that's my personal opinion. I am not a heavy drinker so I had only beer and a few cocktails. They were OK. Cocktails were made really quick so not all the icecubes were blended well. Each room had a small refrigerator full of soda, beer and water bottles. Since we had no kids with us, I don't know much about the activities for kids. A few issues I've encountered: We've stayed on the 3rd floor in building 17. The elevator was located in the building 15. A bit of walk, but we did not mind. We needed some walking anyway after each meal. We had a king size bed and the bed was sagging on my side so my back was aching a little. I did not bother to report this to the resort however. The water pressure in my room was not good. At one point, the water stopped flowing for about 10 minutes or so. My sister who stayed in another room in building 17 had similar experience. The TV channels did not have enough English channels and they were NOT in HD quality even though the TV itself was nice. Also there were some TV outages as well. I wish it was possible to connect to my computer to view some of the contents I've brought with me, but the TV was pretty much fixed on the wall. The taxi costs a lot here. We went to the Xplore Park for a day and 4 of us paid $80 + $5 tip for a round trip. It was supposed to be $88 based on the exchange rate. And if your party is more than 4 people, it is doubled. I am pretty sure the prices would go up every year. Hope this review helps some people who had the same questions as I did.