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Imagine gliding through clear blue waters, around a tropical reef teeming with
colorful fish. Like what you see? Now im
...
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Imagine gliding through clear blue waters, around a tropical reef teeming with
colorful fish. Like what you see? Now imagine yourself exploring the wonders of
a Mexican cenote, an underground source of water. If you're ready to make these
adventures a reality, then discover what's waiting for you at Ocean Coral &
Turquesa in beautiful Riviera Maya.
Less
"We had an amazing time at the Ocean Coral and Turquesa and cannot wait to go back. The hotel was beautiful and the service and staff were all so friendly, happy and helpful. There is so much to do. Eve..." – Shotsie
751 out of 961 (78%) customers would recommend this product to a friend.Read All Reviews
Customer Rating
Value
4.2
Service
4.2
Beaches & Pools
3.9
Dining Options
3.8
Room Comfort
4.0
"We had an amazing time at the Ocean Coral and Turquesa and cannot wait to go back. The hotel was beautiful and the service and staff were all so friendly, happy and helpful. There is so much to do. Eve..." – Shotsie
751 out of 961 (78%) customers would recommend this product to a friend.
All Customer Reviews
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December 2, 2019
Great Family Vacation
My wife and I had been to two other resorts, but this was the first time we had taken our four children (ages 8-15) with us. It was perfect! Our kids rarely agree on anything but they all said this was the best vacation ever!
The pools were huge, with lots of space for swimming and games. The restaurants had a stunning variety of great food. My kids even tried stuff they had never had before, like snails and sushi.
We had two rooms and they were comfortable, clean, and well-maintained. One of our favorite spots at the resort was the huge lobby. It had so many cool spaces to chill out, have a drink, and watch people.
The beach was amazing and endless. We spent a lot of time walking up and down the beautiful sand. The water was warm and gentle, but there were a lot of jellyfish in it. After we were all stung several times, we opted to stay on land.
The best thing about the Ocean Coral y Turquesa was the staff.They were friendly, helpful, and incredibly patient. When I ordered four drinks for my kids and forgot to say "without alcohol", the bartender in the lobby didn't even break his stride. He told me it was no problem and made four new drinks in no time. We loved the hardworking and hilarious waitstaff in the Casa del Mar buffet restaurant, especially Poncho, who hugged us on our last day!
This place is great!
I really wanted to like this resort. Great price range and beautiful layout. I wanted quiet so I spent most of my time at the privilege section. Some of the service was great. Jose Luis the beach concierge, Jesus and Angel as servers. I also understand that things tend to happen and I usually just go with the flow but it was a pattern of inconsistent service, some of it very poor that would keep me from coming back. Some examples: sitting down at breakfast at the buffet and after 45 minutes still no offer of juice, coffee or any other beverage. Reservations at 8 pm (only for privilege guests) and not seated until 9 when there was only one other table with people still dining. Had to remind waiter at Italian to bring my bread even though he had already served tables next to me who came in later. Even checkout. Contact for bell boy. After 40 minutes took my suitcase on my own to the front since no one showed up.
Overall, a nice resort but for me service makes all the difference. For the price range there are better choices available.
The place is beautiful but what makes this place more beautiful is its workers and the taste of Mexico in their meals, although there is a variety for all tastes.
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Can you answer these questions?
103 questions, 574 answers.
do you offer senior citizens discounts on vacation packages3 answers
8 years, 107 months ago
lisa
We do not currently offer senior citizen's discounts, however we are currently running a special for the Riviera Maya with promo code RIVMAYA100 to take $100 off your vacation package for travel now through June 30.
KateCC
The Ocean Coral H-10 website has senior specials!
mattinmpls
They really don't!
Higrader
Is the beach rocky?12 answers
8 years, 105 months ago
BarryNJ
This resort has a white sand beach, but there are also coral formations so there is the possibilty for coral to wash up on the shore.
JenCC
Not at all. It was very nice.
burton98
Not at all
stat
No, it was sandy. We stayed at a nearby hotel a few years earlier and the beach was very much a coral reef beach, but this beach was sandy. There was a lot of seaweed, and no shells at all.
Janna13
not a rock (or seashell) on it!
lduha
Not Rocky but does not have the beautiful turquise water like other parts of Mexico.
kelrobhinds
No it's beautiful soft beaches on Paradise Island.
Sundai
no rocks...little waves...just beautiful
joweeep
The beach is not rocky - nice white sand. There is a lot of seaweed washed up on shore, but does not interfere with your ability to walk along the beach or swim. The water drops off fairly quickly but you can still wade out about 30-40 feet before it reaches your waist. Gentle waves on the beach because it's protected by the reef about 1/2 mile out.
RockyMtnSunseeker
The beach was pure powder. I live in Miami and its nicer than South Beach by far!!!
acpo2000
No - it is very fine, powdery white sand. Seaweed does wash up daily, but the resort removes it from the beach.
Nashvegasduo
no the beach was not rocky, and in the water it was nice and sandy too! no problems with rockiness like up in cancun
msikes84
Food11 answers
How is the food? I have heard bad reviews that the food is horrible
8 years, 105 months ago
BarryNJ
I never stayed at this resort. it ooked nice from the outside though.
LauraH
This resort offers 7 restaurants to choose from with the standard all-inclusive plan and none of them require reservations. The dining options include everything from Asian, to American, to Italian cuisines. With this much variety it would be hard to be unsatisfied.
JenCC
I am a fairly picky eater but found there to be plenty of options for food and didnt starve on vacation. However, I cannot say I gained weight it was that good but I didnt go hungry. There was always something you could find and at dinner if we visited the al la carte restaurant and there wasnt anything on there I found I liked, it was nice to know we could go to the buffet and find something there.
burton98
We found the specialty restrauants offered very good selections. The buffett breakfast was good with them making on demand omelets and eggs to order. The rest of the buffett food was ok.
stat
The food was not good, there was no real variety. We expected to have some wonderful seafood since staying at a beach resort, and the only seafood or steak options were priced above and beyond the 'all inclusive', and the price was right around $40 for a small lobster tail or a small steak. The food was great at our last resort, 5star presentation as well.
Janna13
food was very good for an all inclusive.......fresh, tasty, well cooked. we ate at the buffet, the beach buffet, and 3 of the specialty restaurants and all was good.
lduha
Not worse or better than other all-inclusives I've been to. Some are quite good like the Villa Marina and others quite horrible like the italian restaurant!
kelrobhinds
The breakfast and lunch buffets had some decent things as long as you weren't too picky, some things were pretty bad though. Could've been better overall. Snack bars were open all day and had typically junk food/fast food. Didn't eat at the buffet for dinner (wouldn't), but tried most of the restaurants open only for dinner. They were much better in quality and service.
DetroitSMX
Food was amazing! And, the finer resturants no extra charge, first come first serve basis. I talked to alot of people in airport who hated there resort. They could not give you enough, and if you could not find what you like, I can't even imagine that!!
Trudi
The food was okay but nothing to rave about. However, if you go with the Privilege Package eat ther every night. The food was 4-Star.
dholiver409
the food was nice, the buffet had alot of fish, but there are other a la carte resturants, like an italian, japanese with a hibachi show, and a place for simple steak and potatoes! also u can get regular burgers and fries by the pool! i loved the food...
joweeep
I found the food provided at the main meals to be good. Certainly comparable to other resorts at which I have stayed.
The "restaurant" choices were fine. I think some people expect to get "real" Italian or Japanese at an all-inclusive resort in Mexico. (Which I think is an inherently flawed expectation.) I heard both positive and negative reviews about the same "restaurants," so I think it becomes a matter of taste and expectation.
DCvacationer
How expensive was the ground transportation, from airport to resort?11 answers
8 years, 104 months ago
Karey
$40 dollars max. They charge you about $40 to the hotel, and we payed $32 back to the airport.
Sundai
Not sure was included in package, which was very convienent!
Trudi
$80 USD for round trip vouchers through Olympus Tours.
GoBuckeyes
Our shuttle was included in the "all inclusive" deal, however the resort stated a taxi to Cancun airport would be about $50 - $70 USD.
Nashvegasduo
we paid $120 round trip private van. I think it held up to 6 people.
2timesayear
$45.00 per person round trip. It's a real good deal.
SGTMAJ
When we booked our trip, transportation to the resort and back to the airport at end of trip were both included with the trip cost. Ask the call taker about that before booking for sure.
GMAF
the airport shuttel to the resort was included in the cheap caribian package, both ways.
if you take a taxi it would be about 20.00
MECAVANAGH
Use the transfers offered by CheapCaribbean.
Pete1
This was included in our package.
ajwoods
From the airport or just going into Cancun cost about $15/person one-way for a taxi.
dmdohmen
Is the Privilege Service worth the extra $300+11 answers
It seems just for easy check in/out, premium drinks, priority seating at resaraunts I need to pay $300+. What are your thoughts?
8 years, 103 months ago
The Rock
We paid for the upgrade. It is pricey, but we found it to be worth it. The dinner reservations were a MUST unless you like eating real late, and the premium drinks were nice. It sucks you have to pay extra for this, for sure, but If you don't mind parting with the cash, do it. Worth it in the long run to make a better trip.
GMAF
we didn't do it, and didn't miss a thing. We stayed 5 nights, and had two nice restaurant nights- Mexican and steakhouse (not the extra upgrade one) both were very good. I'm not a picky drinker- pina coladas and mudslides kept me going for much of the day, and never once missed upgraded liquor! If you're into clubbing, the one disco requires something additional, but between the buffets, a few nice meals, nightly shows, and the same incredible beach and pools, we saved our money and still had a top-notch vacation.
turtleboy
Something you'll want to think about is when you're traveling - if it's busy season the check in / check out and priority reservations would be great to have, as well as the seating on the beach. If those things don't concern you, the resort is beautiful without the extra service.
JenCC
didn't seem like it, unless you are their for a honeymoon
wzrfan
I asked myself the same question prior to booking my trip to OCT for the first time. True, you do get the perks of dinner reservations, fast check-in, butler service, in-room jacuzzi, Privilege lounge and private beach access, but you also receive staff that goes above and beyond serving you. If you do not have the extra $300 budget, then opt out; however, if you do, I believe it is worth it. We also received a lobster dinner. I noticed non-privilege guests waiting during dinner time for reservations and complaining. They were very perturbed. We received reservations without a problem on any night/time we desired. Consider it like VIP in a lounge or concert you would go to. Would you like the extra care, attention, and service? If so, it's worth it!
LiveBold
I would say its not worth it, just returned from a 7 night trip and did not pay for Privilege. Our check in was very easy, did not once have to wait for a restaurant (but we did get there very shortly after they opened), and i am not sure what the premium drinks are, because I was able to get Captain, Smirnoff, Skyy, etc without a Privilege upgrade.
Jules532
No it is not the only difference is the liquor and that is it....Crown Royal is privilege, however Captain Morgan is not...not much difference to me.
Justus10
I was completely fine WITHOUT the Privilege perk. Save your money and do some excursions with that $300. The regular liqour was all at LEAST average stuff and good enough for me. Restaurants seating was same as Privileged guests so I don't know what that's about.
JimDiesel
I would have to say no it's not worth it. We had no wait for check in or check out. Not sure what premiun drinks are included but I asked for Captain Morgan rum instead of the bottom shelf stuff and it was included in mine. I never saw priority seating at any of the resturants. The Japanese steak house was the only one that was a little hard to get into because they only did reservations on each day at 6:00.
dcinpa
We didn't do it. At first I thought I wanted to, because I wanted an ocean view room, and even though I don't drink much, I wanted my drinks to be GOOD drinks. However, we changed our minds. We decided it wasn't worth it. We got to see the beach all the time and didn't spend much time in the room anyway. We did not find the drinks to be watered down; they just weren't the best quality, but that didn't matter. We were there in mid-June and the hotel was busy but not super busy, so the waits at the restaurants weren't bad. Ten minutes for the Japanese one and about twenty for the Italian. My boyfriend didn't mind waiting anyway because he would buy Cuban cigars from the vendor outside and smoke them while we waited!
We had no problems at check in. I had requested a king bed when we made our original reservations and was surprised that we were not offered that. So, I asked for a king, and they gave us one. I was polite and friendly to the front desk staff, and that may have made a difference. We saw "privilege" guests being rude and were very turned off by that.
We would go back again and still not pay the extra.
Ava86
I talked with several people checking out and asked the very same thing.....their words were NO WAY! So I did not pay the extra. If would have meant better food quality, I would have paid!
BigDaddy76016
Not worth it at all!! It really depends if you like to drink top shelf liquor, which Im not a drinker at all. They have domestic liquor like the tequillas of course, long island ice teas, bahama mama, daquiris, pina colodas and so forth.
Traveling1
Is there nightly entertainment?11 answers
8 years, 102 months ago
donna
Yes. Royal Solaris Cabo has a theatre inside their hotel. I was there for 5 nights and they had some type of show every one of those nights (magic show, dance show, carribean night, Mexican show, etc.). They were all very entertaining. They also have activities after the theater shows out in the lobby or outside. They have activities at the pool during the day. The kids at the resort loved the entertainment as did the adults.
75Degrees
There is nightly entertainment by the hotel staff, but we didn't participate. We chose to walk the beach at night or relax in the room.
Ava86
Every night.
Pete1
The Bravo staff was great!
BigDaddy76016
Yes, there were shows in the theater and sometimes things going on in the lobby every day and night.
dmdohmen
Yes, but I think there could have be more and they were not as impressive as other resorts that I have stayed at.
Boop
Yes. They post a schedule daily. Shows in the theater, parties at the bars, shows on the patios, kids stuff, and music in the lobby.
Staceven
yes there is nitely entertainment. theatre, dancing, lots of activities.
diaschm
Every single night!!:)
LadyM514811
there are things going on at the resort all evening but they do a very poor job of letting you know the details.
lillin
We didn't attend them, but they have a small theater with a crew that puts on nightly shows at around 9:30PM. They do imitations of superstars like MJ. Also, like comedy shows. They have a DJ that plays music at around like 10PM. They have things for Teens at their Teen Club.
But they highly promote this excursion called Coco Bongo which is going there and it's like a show that imitates stars like Lady Gaga and you dance. It's like a club.
NeedAVacay
Yes, they have a number of shows and kareoke another night and a "sudo" disco out by the pool bar. It is all low key. Each time we went there were families and children there. If you are looking for nightlife and entertainment go downtown to Cancun and hit the clubs and bars. You can take a taxi. Great during the day or night.
ALso the hotel has a nightly shuttle that takes you to a certain club for a fee. You get drinks and the ride to and from.
beet19
are there water activities to do at the resort like kayaking, snorkeling?11 answers
8 years, 102 months ago
donna
Not inside the resort
Mono
Kayaking and katamaran at resort. Great excursions for snorkeling, dolphin swimming, ziplines, etc.
SusanandJeff
Yes both BUT there right there on the edge of the hotel. Nothing special. You have to pay extra for the better stuff that takes you out into the ocean but well worth it
dolphins
The activities are not AT the hotel, but the hotel can book the excursions for you if you don't book them while booking. Many of the excursions will pick you up at the resort. My husband and I did snorkeling, ATV on the beach, sunset cruise, and zip-lining/repelling. The excursion people picked us up for the ATV and the zip-line tours. We took the resort shuttle into Cabo for the snorkeling and sunset cruise.
75Degrees
The resort does offer kayaking and sailing, but the snorkeling is limited to lessons in the pool. There are excursions you can take for snorkeling, which we did. We went to Maroma Park and loved it!
Ava86
If you can find anyone to help....they do have snorkel equip. POOR SERVICE
BigDaddy76016
You can book snorkeling right off their beach. There were several tour guides available everyday at the resort to book off-resort activities.
dmdohmen
Yes. Kayaking, snorkeling and wind surfing.
Staceven
yes there are lots of water sports.
diaschm
tons - not enough time in the day to do everything
Melaylay01
they charge you for everything at the resort, you can only use the kayaks for 30 minutes, the snorkeling is more expensive to do from the resort, cheaper to book an excursion with the tour guy at front lobby, it includes the spinnaker with the snorkeling and is better snorkeling than at the resort.
lillin
What is the dress code in dining in these restaurants?11 answers
8 years, 102 months ago
Ellie
Casual. Men must wear pants & shoes. No shorts. Women in dresses or pants. No hot pants shorts.
Pete1
Casual. Nice shorts are fine for the men. Women a pant suit, dress or shorts are fine. Many dressed up, I didn't.
Raiderguy
Very strict, Long pants for guys and no open toed shoes for guys. I was told nice dress shorts due to the heat would be OK from CC.com....not the caseI had to hire a taxi, 50 dollars and go buy pants!
BigDaddy76016
Women can wear what they want, but if a man is coming, please have him to bring some nice comfortable slacks. The Italian spot will not allow men in with shorts.
Traveling1
Casual
ajwoods
The fine dining restaurants require pants and collared shirts for the guys (no shorts or t-shirts). The ladies can wear skirts or pants.
dmdohmen
woman cannot wear flip flops. Men must be in long pants no shorts
anthC
Before I went, there were 2 restaraunts that required closed-toe shoes and no shorts for men. No shorts and flip-flops for women. After we arrived they told us that the dress code had been changed. Basically it was no beachy flip-flops, swimsuits/cover-ups, or cut-off shorts. Dressy flip flops were okay.
Staceven
we changed for dinner and dressed up for fun.
diaschm
Casual attire
TTHT
NO wet bathing suits, but breakfast and lunch is relaxed. We chose to dress for dinner in the dining rooms, we never ate dinner at the buffet, it might be more relaxed, but with so many really nice "themed" restaurants at night, it was nice to look nice.
PKC59
Neat n clean! Pool/beach wear.. Nice dining attire.. Casual.. Ladies nice dress. Men shirt n pants/shorts.
LadyM514811
is alcoholic beverages included in the all-inclusive?11 answers
They only said mini bar, like beer and soft drinks are included in the all-inclusive. Is alcoholic beverages like cocktails margarita and wine included by any chance? Is there any other things that i should know when I arrive there? any warnings or recommendations on what to do there? thanks! :)
8 years, 102 months ago
shrimpy
Yes all alcohol is included. They have the best tropical drinks and the pool bars offer whatever you want! They rooms have 5 types of liquor and cold beer in the fridge along with mixers.
ajwoods
it depends on the resort you choose. We stayed at the Majestic elegance Punta Cana and everything was included except wine from the wine list. The house wine was good adn it was included
MeganB
Yes all alcohol is included. The fridge in your room is stocked with soda, beer and water,but you can order anything you want and they will put in your room. ( i.e. vodka ( they give you a whole bottle). I highly recommend the Martini Bar!
tennis
Yes, all drinks, cocktails, coffee bar, etc was included. The only items not included were a few things in the fine dining restaurants (certain steaks & lobster). Warning, the fine dining restaurants do not take reservations and you must have long pants (no shorts for the guys).
dmdohmen
The Mini bar only had Water, soft drinks and Beer. All alcoholic beverages are included in the all inclusive available at any of the bars or restaurants as well as waiters/waitresses coming around.
anthC
Your "mini-bar" in your room includes beer and soda. Your other drinks are obtained at the bars throughout the resort and are included in your package.
Debster
They have bars in the lobby, by the pool, service at the beach, in restaurants, swim up bar. You can drink starting at 10am each day, all drinks in smaller plastic clear cups, you can get 2 at a time, will give you bottled water when ever you want. Only have 1 beer selection, Corona, with a lime! You can bring bigger plastic cups and they will fill them for you.
Mmayes12
ALL drinks are included. Cocktails, shots, wine, beer, coffee, sodas and water!
Staceven
all drinks are included! we thought it was only beer and soft drinks but all mixed drinks are included as well.
nickname1234
Yes, the bars are included! I am a rum drinker and they were very helpful with different drink ideas! If you like rum as well, you must try the Miami Vice. It is half Pina Colada and half strawberry daiquiri! Awesome!
Just grab a drink, sit by the pool or at the beach and relax! We were only there for a short time so we did not go on any excursions, but we are looking forward to going to see the Mayan Ruins on our next visit.
johnniebean
Yes, alcoholic beverages are included (cocktails, beer, wine etc.) The hotel provide their own enteraintment at night. The hotel also has shuttles available that take you shopping (make reservations as soon as you can). There are numerous excursions to pick (not included in the all-inclusive) There is always something to do.
time2vacation
Ocean Coral Turquesa, how is the beach? How's the crowd?11 answers
How does the color of the ocean/water compare to Cancun and Tulum? We are a young couple 25 years old. How's the crowd and the entairtainment for young couples?
Thanks
8 years, 102 months ago
Qbanaza24
The water can be a bright blue, but it can also be a tad murky depending on the tides, weather, etc. Sometimes the water does have some sea grass in it, which makes it not as crystal clear as it normally is.
There is nightly entertainment on the property, but it can depend on the individual guests at theresort at the time and how many people are participating, etc. There are usually shows in the theater and Karaoke most nights as well.
KristinCC
I havent been personaly but some friends of mine came back the week of the fourth and didnt like Ocean Coral Turquesa, Beds were terriable the smell of sewer and spider bit and Sand Fleas. They had two 19-20 year old with them and they were pretty bored. Hope this helps
Cofer
The water is a little murkier than at Cancun or Tulum because this area is protected by a reef. The reef is protected by an environmental agency and they are not allowed to spray poison to kill seaweed like they do in Cancun. It's not bad, just more seaweed. The water color is still beautiful.
They have a club-like party every night. The pools during the day are awesome fun too. There are lots of young couples.
Staceven
I have not been to either of those locations so I really can not say. However, there was a storm brewing when we were there so the water was not as blue and clear as I had hoped. You would be very satisfied with the degree of entertainment they provide. There were all age groups represented at the resort and the 'adults only' pool was perfect when we wanted to get away form the noise and activity of the other pools.
johnniebean
The water isn't as clear as Cancun or Tulum, but it is still a great beach to be at.
There are a lot of families and not a lot of night time adult activities. I would recommend an adult all inclusive.
Caballero76
you will have a wonderful time. there are activities for young people. salsa dancing, kayaking, sailing,snorkeling, 4 great poolsand a large white powder beach. nitely entertainmet and great food. lots of people your age from all over the world. have fun!!
diaschm
Having never been to either of those places, I really can't answer your question, but when we were there, the sea was a little choppy, so the water was a little sandy right at the shore. As to the crowd and entertainment, there was something for everyone. A LOT of young adults your age, but no matter what the age, everyone was so friendly! I would go back in a heartbeat!
PKC59
The beach was beautiful. Tiki huts, staff taking drink orders, beach volleyball, and soft sand. Didn't have a problem getting a chair (in August). The water was very warm and clear, there was some seaweed, etc on the beach, but we traveled in hurricane season and the water got a little rough, so that could be why. I am 24 and I traveled with two friends and we had a great time. The resort is split 50/50 between a young, fun crowd and couples. We had a great time at the resort - plenty to drink and parties at night. You HAVE to go to Playa del Carmen - Coco Bongo was the best part of the trip. The resort offers a very fun, safe bar hopping trip which was worth every penny.
Melaylay01
Tulum is crystal clear and very blue. We were there for an excursion to the ruins, so we saw that. The beach at Ocean Coral Turquesa was brown and green, kinda like the Gulf. We tried snorkeling at their beach and visibility was terrible. The water was warm though. Tulum's water is much better.
NeedAVacay
The color of the water at Ocean Coral does not compare to Cancun. The beach at Ocean has alot of debri, water seems dirty and no waves. The better beaches are in Cancun. Beautiful and lots of waves and clear water for snorkeling.
Young couples should go here only if they want to relax and unwind. The night life at the resort is low key. The pool bar only stays open until 1:00am. The entertainment staff trys to engage people but you would be better off getting a taxi and going into Cancun for the best nightlife ever! You will love Cancun. We went to Cancun for years and had a blast. Now we are looking to just relax. Wait until your in your 40's or 50's- then go to Riviera Maya.
beet19
the water was a little murkey due to hurricane but no seaweed. the entertainment was ok they always have something going on and the crowd was mostly a party type crowd
qbkilla
Children friendly? What activities for kids?6 answers
7 years, 94 months ago
Ray
Upon reviewing the resort information posted on our website, Ocean Coral & Turquesa stands out as a vacation oasis because kids stay free. The resort makes sure they have the time of their lives. In addition to a children's pool, the resort has both a Kids' and Teen Club. At Mini Club Daisy, kids 4-12 can set off on treasure hunts, play water sports, and put on shows. The older kids stay busy at the Teen's Club, with beach volleyball and kayaking. They can even get their daily video-game fix thanks to the five gaming stations.
MariaCC
They have Daisy Club for kids and teens that organizes activities however we didn't get a chance to try it. Through out the day the staff puts on ongoing activities for kids like contests and classes. We were stuck in the lobby for two days because of rain and not once have I heard either one of my kids say "Mom I am bored"
Kate0620
they have a kids program, but as most all inclusives go, its a booze fest for most guests. I saw about 2 kids the whole week i was there.
ErinE
We have 23 months daughter. Was not noisy, because it is school year, but they have activities for the kids over there.
Rytorasa
Yes, very. We were not traveling with children but they have a wonderful camp that includes the children in their show one night!! It was great!! Also a lot of kid friendly activities but not overwhelming or annoying to people traveling without children.
Tatumnala
Yes! They have their own pool and everything and babysitting! Very nice for the children! Gives parents a break!
LadyM514811
How do you upgrade to the privilege level and how much is it?4 answers
7 years, 93 months ago
Christina
To upgrade to the Privilege level you will need to select the Privilege Junior Suite when choosing your room category. The additional price will be listed in the reservation during your booking process and is based in the number of nights you are staying.
MeganCC
At the check in desk or on line, at theOC web site. Cost is about 75.00 extra a day.
Higrader
you have to buy the package, it ranges anywhere from $7,000 to $39,000 depending on the package...its a 15-25 year vacation deal, not just a "for this trip" thing...they will describe it, get you wasted on top shelf booze and try to convince you what a deal it is. the more you resist the better the price gets, talk an hour to "think" come back with a no and they make the deal even better. just keep saying no and by the end you will have a great package, assuming you want to spend $7,000. USD for 15 years of vacations.
ErinE
Don't do it! We did not have privledge and did not see the point with the guests that had it. I believe it's $60 per day per person. So what if they give you "Premium" alcohol......cheap stuff works just as well. The ONLY thing that would be nice is if you are traveling at busier time of year. We went in late Sept which is off-season. When you have "Privledge" you get to put your name on the list before the others. We never not one time had a problem getting into a restaurant , longest wait was 20 minutes.
vacationplanner
How can you rate this resort at over four palms when the ratings on the internet age average or below?3 answers
7 years, 93 months ago
gus
Ratings are based off the resorts information as well as our customers reviews and experiences.
DanielleCC
This resort gets a 10 from me I'm not sure about palms never been there!!!!.
TIPP
We rate from our experience. Before i booked I did research. I would go again to that resort.
Rytorasa
Are the excursions worth it? Which ones did you enjoy/would you recommend?7 answers
Thanks!!
7 years, 93 months ago
mhilltamu
The excursions are great and also a wonderful way to split up your trip and do something different. There are a variety of excursions available which are guaranteed to appeal to a variety of interests. If you love the water a snorkeling/sailing excursion might appeal to you. If you love history and culture you may enjoy the Chichen Itza or Tulum excursions. If you need assistance or require more detailed information on the excursions we offer on our website please feel free to call one of our experienced Beach Experts.
ccsusan1
Xel Ha is a must! I have been twice and you will not find better snorkling with an abundance of other activities to do as well.
CaribbeanLove11
Yes, tours are worth it, you are in Cancun, do as much, or as little, as you wish. We did Xplor, loved it, will do it again! Not much you can't do
We rent a car and go somewhere pretty much every day. The cost of tours is high, but we have traveled the carrbean east to west, and the Yucatan is the most resonsbly priced. We booked xplor on line, payed 95.00 for it at the gate, they charge 130.00, have fun!
Higrader
The snorkling trip right off the beach of the hotel was the best! They took us out for two hours and gave us personal attention. We took 4 snorkling trips and this was by far the best and the cheapest! No thrills such as eats or drinks, but the best of the reefs!
Carleen
if you take the 2 hour timeshare presentation, you can use the $ incentive twards excursions. the catamaran/snorkling and lunch at isla muheres was awesome, a all day trip and after incentive it was only around $50 a person all transport fees and reef charge included in that (you pay them seperate but added together about $50 a person for a whole day of fun, food and booze included)
ErinE
We went to see pyramids in Coba, company name Olimpus, but didnt like a guide at all. She was young and did not gave a lot of info. Driver did. Probably it is good idea to ask about guide person.
Rytorasa
Swimming with Whale Shark
Tulum Xel-Ha!
Shopping in Playa Del Carmen
I did these and they were wonderful.
jwallner22
How much is it for WiFi if you aren't staying in Privilege area?8 answers
7 years, 93 months ago
IL
WiFi is only provided in the lobby area and that is complimentary for all guests. Internet Service in the rooms, including Privilege guests, is via cable which is provided by the resort at the current rate of $10 per hour, prices are subject to change.
ccsusan1
WiFi is free and only in the lobby area. The rooms are wired and I don't know the cost
ZigZag
Wifi is free, but you have to be in the lobby and the signal can be a bit sketchy. It worked 2 of the 4 days we were there.
augiecrazy8
Wifi,is free for everyone, in the lobby which is huge, privileged have a seperate area, we did not go in.
Higrader
You can get the wifi free is you are in the lobby
PrestonsGirl
free in the lobby. dont waste money getting it in your room! its vacation, enjoy it!
ErinE
I believe $5 for the half an hour in business center or for free in the Lobby.
Rytorasa
Free. Go to the Lobby for the best WIFI!
jwallner22
is room service free for everyone?8 answers
Is room service part of the all inclusive for everyone or just the privileged guests? I have read contradicting reviews on this and want a clear answer.
7 years, 92 months ago
MN
Room service is included with your all inclusive package at this resort.
ChristinaCC
for all inclusive it is free............
jonfromindiana
Some room service is, but some of the items on the menu you have to pay for if you are not a privileged guest. It was pretty clear on the menu.
Carleen
yup. 24 hr room service is free for all guests. the 'priviledged' guests just have a more extensive menu to select from.
Spark
YES!!! just not beer...you only get 2 beers per room per day. The chicken strips are to die for when you have been boozing a bit too much and want that 2 AM SNACK! :)
ErinE
Yes, i was just there. it is free. with the minor exception of Beer and cocktails. the bartenders double duty as room service delivery at night...get in good with them and you might get free drinks delivered. Try the chicken nuggets/strips. awesome!
ErinE
Yes, all inclusive, but we always gave tips.
Rytorasa
It's free for everyone.
jwallner22
is there a hairdryer in the room?10 answers
Wondering if I need to bring my own or if their rooms come with a hairdryer?
7 years, 92 months ago
MN
Yes, a hairdryer is available.
KellyCC
Yes there are hair dryers , irons and boards, Bring your own shampoo and conditioner.
ZigZag
each room has hairdryers
CaribbeanLove11
There was a hair dryer in our room, yes. No need to bring one of your own.
augiecrazy8
Yes, hairdryers in rooms:-)
Higrader
yes
heidy
Yes
Carleen
yes, but it is not a good one. if you are worried about having nice hair, bring your own
ErinE
Yes. Same like US hotels has .
Rytorasa
There is one although it doesn't do much so you may want to bring one!
jwallner22
has anyone been parasailing while staying at Ocean Coral & Turquesa????4 answers
I have read a ton of warnings...no first hand horror stories but a lot of people scared to parasail here. Anyone have first hand experience, good or bad?
7 years, 92 months ago
MN
I have not had first hand experience here but one should always be cautious when selecting a company offering parasailing. You want to select an experienced, well rated, and safe company. You should always do your research and review their safety record before selection.
ccsusan1
We have parsailed at Moon Place, just north of OC, had a great time, and would. Recommend it highly. There are two types of parasails, one your legs dangle, I would imagine that could be difficult on take off and landings, we went with a company that is like a floating chair lift. Very secure, and they were very professional. See our video of it on YouTube.
Search parasail over moon palace, or higrader1 videos. enjoy:-)
Higrader
If you are in the all inclusive pkg, yet it is FREE
PrestonsGirl
Wasn't an option when we were there.
Hogwild313
No one parasailing near here , There is a coral reef in front of hotel so it is good for snorkeling but is not that deep
tkisuans
what were your favorite drinks while staying here?8 answers
Looking to try some new, tasty, alcoholic beverages while here on vacay. What were your favorites/best bartender you had?
7 years, 92 months ago
MN
You can never go wrong with a tasty local rum drink! The bartenders are awesome when it comes to suggesting something new and delicious concoctions to try.
ccsusan1
Everything. They had a long list of specialty drinks that range from mudslides (which were very good) to fruity bahama mommas. I tried almost every drink on the menu that didn't contain gin and liked everyone of them. I ended up drinking a 34 oz thermos of vodka lemonade served by Carlos at the pool bar for a few days straight.
augiecrazy8
Try a Miami Vic, all there bartenters are great:-)
Higrader
Rivera Maya and the mudslide drink
PrestonsGirl
Hugo at the swim up bar is awesome.
paloma (mexican margharita) is a must try...not as sweet as 'regular' margharitas.
Spark
the lobby bar is by far the best! Jimmy rocked! the peach daquri was good, and they apparently make good mojitos. anything frozen is by far better- it is HOT there!
ErinE
Some times they dont put a lot of alcohol to mixed drinks, but you always can ask for extra. Was not a problem for us. My favorite was campari and orange juice, my husband liked chocolate martini and Mexican water, tequila)).
Rytorasa
You name it they have it. Each day they have a daily drink! They also have a book with some recommaditions!
jwallner22
how far is this hotel from cancun airport and how much does it cost9 answers
7 years, 91 months ago
ash
about 30 mintues. Cost....it was included in my travel.
jonfromindiana
The resort is approximately 17 miles from the Cancun Airport and you are able to include the roundtrip aiport transfer service with your vacation package for an additional charge.
MariaCC
OC is 8 miles south of the airport, transfers about 75.00 per person,
Or take a cab, we have not done this. We rent a car for the week, for 300.00, we go anywhere anytime we wish, American car rental is who we have used for years now. Getting around in the Yucatan is very easy,
And the the people are great.
Higrader
20 minutes, 40 dollars
moises
20 min and we took a shuttle....it was about $45...cabs are very expensive in this part of mexico. We took a cab one day to cancun and it was $80 round trip.
heidy
Not far. Only about 10 to 15 minutes. I'm not sure what cost you are wanting.
Carleen
its about 30 min. i grabbed a cab from the road and it was $35 USD. the shuttles from the airport are really expensive, like almost 100! you can also take the "payless car rental" shuttle for free to their location, right on the 307, and get a cab at the gas station that is right their for even cheaper if you are a "thrifty" person like myself. be careful about car rentals, they wanted a $20,000 deposit for $66 forth of car rental if you dont get their inflated rental insurance.... dont believe the car deals on travelocity unless its a rental co. you know well.
ErinE
Around 25 min drive from airport. We have paid for round trip $50 per family
Rytorasa
30 mins from airport. Your best bet is to buy the shuttle service Cheap Caribbean offers. It's cheaper and they are waiting for you at the airport.
jwallner22
shopping??9 answers
how bout aa shopping town or city???
7 years, 91 months ago
Denver
Denver, Puerto Morelos just 3 miles south of OC, or a mall in the hotel zone, just depends on what you wish to buy? They have the collectivo,and cabs going any direction you wish!
Higrader
Cancun is a 30 minutes taxi drive from the hotel. There is also an outside market somewhere close but we didn't get a chance to go.
Kate0620
We were told to go to Play-del-Carmen. It was a nice trip. Typical island shops. Cost us $20 per person for the trip. I would go again.
Carleen
Cancun or Playa Del Carmen are ok to travel to during the day (probably 25 minutes to a half hour) The hotel can arrange for a cab or your tour company may have a shuttle service
JAS79
I shopped at Isla Muheres and cancun, both too pricey for me, but i live in NYC where I can get almost anything for $1. The gift shop at the hotel has a ton of stuff but it is WAY overpriced. you may want to try puerto morelos to shop
ErinE
At a resort almost everything is more expensive.
Rytorasa
Playa Del Carmen is a short cab ride (under 30 minutes) and has excellent shopping availability on '5th Avenue'. If you buy any of the excursion activities through the reps at the hotel (ex: snorkeling, swimming with dolphins, etc.) ... they'll throw in a round trip late afternoon trip to Playa Del Carmen with a Tequila Tasting included. The bus shuttles up to 8 people to and from the hotel lobby, with a tour guide, from 4 p.m. - 8 p.m. any night of the week.
mel06
You can walk south down the beach (45 to 60 min) to Puerto Morelos and enjoy some drinks and food and the beachside cantinas and a little shopping in the small shopping district. Or, you can take shopping tour into Playa Del Carmen (this is such a fun town!). I would actually recommend using taxi to go into Playa Del Carmen if you want to spend more than 3 hours (and you will!).
lifeisgood220
They have two options. You can go to Cancun for free from 9am to 2pm or Playa Del Carmen for $19USD a person from 4pm to 9pm. Well worth it! I went to Playa and had a blast!
jwallner22
Do the rooms have 110 outlets (American)11 answers
7 years, 90 months ago
USA
The outlets at most resorts are equipped for American electronics.
MariaCC
Yes. No adaptors needed.
we5monkeys
yes they do. Blow dryers are also included in the rooms
EEL1231
Yes
Kate0620
they had some outlets, but I'm not sure if they were 110.. I think you may want to bring a longer card because they were all spaced out...
TIPP
yes
heidy
Yes
Carleen
YES all are american outlets
ErinE
Yes.
Rytorasa
Yes ... plenty throughout.
mel06
yes
momswithgirls
Is beer the only alcohol thats served for an all inclusive trip or are you allowed mixed drinks as well?11 answers
7 years, 90 months ago
Arkansas
No, mixed drinks also trust me you will find many drinks that you would enjoy!!!
TIPP
mixed drinks are also available
jhg26
you get mixed drinks also and they are GOOD! AND there is a stocked fridge in the room with alcohol and things to mix too (like juices and soda).
heidy
All drinks are included except Top Shelf unless you buy a preferred package
Carleen
Tons of mixed drinks to choose from...we hate beer!! the best drinks we had were called the Rivera Maya and the Mudslide drink!! Yummo
I posted the Rivera Maya drink
PrestonsGirl
almost all types of alcohol are included (rum, vodka, gin, etc). Only beer is available in minibar in your room.
JAS79
mixed drinks are what most get. their beer is corona, and for some reason it tasted soapy. get mixed drinks, BRING YOUR OWN CUP!!!!
ErinE
All mixed drinks are inclusive, but some of them is just for the privileged customers.
Rytorasa
It's domestic beer & rail well drinks. So Corona or Corona Light from the tap, all well drinks (rum, vodka, gin, etc.) and that includes all blended drinks (margaritas, daquiries, etc.). They have a large assortment as well as a 'specialty drink' daily. I was impressed by the selection and availability.
mel06
anything you want - but the mixed drinks are watered down. and it is not top shelf.
momswithgirls
Mixed drinks as well.
jwallner22
Did anyone had any problems with drinking the water?8 answers
We know that water bottes are provided for drinking, but what about the ice or blended drinks? or even the food?
7 years, 89 months ago
Julia
All the resorts use a water filtration system, the water used for ice and to cook with is safe to eat.
KristenCC
No problems with drinking the water (ice in drinks, and water poured in glasses at restaurants).
Bottled water is also available any time.
Spark
no problems at all, they purify the water. ice is good, brushing teeth, I even drank tap water. you will be fine on the resort
ErinE
No problem with drinking water. Every day they provide to the rooms or you can get anywhere ( bars, restaurant, buffet).
Rytorasa
They use bottled water for everything. Even the locals do not drink the water.
vacationplanner
We are from the US, so were very wary of the water. I drank it a few times in error (things I assumed were juices that were actually 'lemon water' or 'orange water') and never felt even remotely ill. I also had PLENTY of blended drinks while there, and again, no sickness as a result whatsoever. We ate the resort food at least three times a day for 8 days and never once felt ill from the food either. They replaced the bottled water in our rooms fridge daily (as long as we required maid service), and the lobby bar has bottled water on hand.
mel06
food was great. This place is cleaner than most US places I have been . Drank tap water all the time , No problems!
tkisuans
Not at all. They give you plently of bottled water in the room at the bars etc. They also use bottle water at the resturants. The last thing a resort wants is everone sick. They take precautions.
jwallner22
Should we book the tour at cheap caribbean site or is it cheaper if we we it at the hotel??6 answers
Should we book the tour at cheap caribbean site or is it cheaper if we we it at the hotel?
7 years, 87 months ago
New york
We always reccommend booking your excurions in advance, as spots do tend to fill quickly. By booking early, you will get your preferred day/time slot. We do not have direct pricing for the vendors that we work with. We only have the pricing that we are contracted to charge. However, by booking directly with us, should there be a problem with the tour, we are then able to assist you, whereas if you book directly with the vendor, we cannot.
KateHCC
cheap Caribbean has a rep at the hotel who you will ultimately book with (Maria, she was super helpful!)...but do it at the hotel. you will be offered a 2 hour timeshare like presentation when you check in, and we scheduled the presentation the next day....and they paid us $75 a couple to go to the presentation, you get top shelf drinks during, and the premium breakfast or lunch!! After, you can apply that incentive right to your excursion! you DO NOT need to buy their program though. Also they will offer you less incentive at first...say no a few times to get more!
ErinE
We think is cheaper true cheap caribbean site.
Rytorasa
It depend on what you want to do. We snorkeled for $30 each with a local.
vacationplanner
Cheap Carribean for sure! Or Bookit!
millsw
Book with Cheap Caribbean! You can always find a deal and they will take care of you!
jwallner22
Does the room have a clothing iron?7 answers
7 years, 86 months ago
Mary
Yes, just stayed there last week and used it!
Linz
Yes ... our room had an iron and ironing board in the closet.
mel06
Yes
rocky12
Yes, Iron, ironing board, hairdryer, shampoo, conditioner and soap.
Hogwild313
Yes, and a board
tkisuans
Yes. It's not a great one, but it worked.
Notsohappy
Yes they do.
jwallner22
what is the weather like from mid April to the end of April ? Temps. rain ?2 answers
7 years, 86 months ago
Chickenman
Temperatures in April vary from 79-80 degrees Farenheit. Also, April is the last month of the dry season so you shouldn't expect to see much rain.
KateHCC
Every year is different but most of the time its sunny and hot and best time for vacation
natali
Is there a pool just for Privilege customers?3 answers
Howdy! I will go with my family to the Resort in January and, while reading the info about the place, I read something about a private pool for Privilege customers (the same as a private beach). Is this true?
7 years, 85 months ago
Aggie
The pool is open to any guest at the resort, however guests that book the Privilege Junior Suite room types do have exclusive access to a separate private beach area.
ChrisCC
Interesting answer, particularly because I was under the impression that Mexican Laws do not allow anyone to own a portion of a coastline; hence, no beach can be (legally) private and all should be of free access (whether there is a hotel in the area or not!)
Pepelui
There are 4 pools. 1 kids, 1 activity, 1 party, 1 relax. Yes the relax pool is in the privilage area but anyone can go there! No private beach either. You can go anywhere on the beach.
jwallner22
Do they have a Tobacco shop in the resort?5 answers
6 years, 84 months ago
Tim
This resort does have a mini market and boutique/souvenir shop however they do not state that it is a tobacco shop.
KellyCC
I saw cigars for sale in the gift shop in the resort. Pretty sure I saw cigarettes too. Really expensive. Bring your own.
hg02stu
The onsite souvenir shop has a variety of cigar options and sells cigarettes too. There was also someone selling cuban cigars at a stand in a main area of the hotel in the evenings. All balconies have ashtrays and the resort seemed to be fairly smoker-friendly.
getmetothebeach
There is a shop on the resort that does have cigars and such. Also a guy outside the buffet that sells cigars at night.
jwallner22
There is a tobacco stand set up in the evening.
6mnms
What tours or excursions are available?2 answers
We are interested in tours and excursions. How can I find a list of what's available, age requirements, and costs?
6 years, 84 months ago
spaz
The excursions that are available for the region you are traveling to are available on our website. You will need to select the hotel that are interested in (the dates are irrelevant) and a list of avalable excursions will populate. You can click on each individual icon for further information regarding pricing and age requirements. You can always, of course, call into our help desk and speak with one of our beach experts for assistance as well.
KateHCC
There are dozens (maybe hundreds!) of excursions available from most of the hotels in area. A huge variety for all ages. The hotel staff (and especially the Olympus Tours/Cheap Caribbean rep) is very good at explaining them and booking them for you. They tend to be a bit pricey, but you know they will be safe, unlike something you might have pushed at you by some unknown person on the street. We did an ATV jungle tour and a speed boat tour that were both fun.
lifeisgood220
Weather in mid-July2 answers
What is the weather like in July
6 years, 84 months ago
spaz
According to Holidayweather.com, the temperatures in the Riviera Maya region can range from the upper 70's to the mid 90's. It is also not uncommon to see a 30% chance of rain each day in the forecast, however, most of the time, showers do pass quickly. Keep in mind though that July is is the middle of the Atlantic Hurricane Season which runs from June 1 until November 30.
KateHCC
I was a little farther south near Akumal last July. It was very sunny everyday and quite hot 82-88 F. As long as you are not far from the coast/beach or are in a pool it feels great. Hiking ruins or jungle inland is a pretty sweaty ordeal. Strong sunblock or rash guards are needed if you are fair-skinned. The ocean also is much warmer in July compared to December so you can stand or snorkel for longer without getting cold.
hg02stu
Excursions3 answers
I don't see a link or drop down option to view excurions. Where do I find those on your website? Also, I've been on all-inclusive vacations where you can make reservation and pre-pay for excursions. Where is this option?
6 years, 84 months ago
NY
During the booking process, after you select your room type, you will be offered tours and airport transfers. If you have already booked, please call our office to discuss the options available from your hotel.
Tours can be added while on vacation as well. Olympus tours will be able give you a welcome packet that will include tours, excursions and local information. This rep may not be in the hotel daily but should have a regular schedule to provide to you. This rep will be able to assist you with any tours or activities off property. We would recommend only using services provided by hotel or Olympus so you don’t have any unexpected surprises with services.
KellyCC
Right before you check out on cheapcaribbean.com website there is a list of excursions you can choose from and prepay for OR you can wait until you arrive at hotel (that way you can judge your excursion day according to weather) and there is an excursion desk in the lobby of the hotel that has many more options, you can schedule your excursion there and pay for them on the day you check out of the hotel.
EEL1231
When you get to the resort there is an Olympus Rep with a book of excursions. If you have the options to buy $ on here for a discount do it! Then you can use them when you arrive.
jwallner22
Is it worthwhile to rent a car?4 answers
6 years, 84 months ago
Georgia Gary
This resort is in Punta Coral, in the Puerto Morelos area, is 17 mi from Cancun Airport (CUN), 21.75 mi from Playa del Carmen and 19.88 mi from Cancun.
It is recommended that you at least pre-purchase transfers to the hotel as part of your package.
This resort has many great amenities to keep on on site! Tours to various locations nearby are available if you think you will only make a day trip. Otherwise not guests do not rent cars.
KellyCC
I don't think so. Everything you could want is in the resort. There is relatively fair taxi faires and bus tours to everwhere. On one bus tour we went through a checkpoint where there were acutally armed gaurds weilding AK-47's watching for drug trafficking. I was glad to be on the tour bus and not on my own. This was a ways from the hotel so don't let it scare you. It's just a reality of the country.
Zinni
No car needed. If you book with cheap caribbean, the olympus tours crew will bring you to and from the airport. Also, for excursions they will bring you and pick you up!
KRay3
I would not suggest reting a car, the roads are very torn up from rain, if you get lost no one can really tell you in English where to go.
We took a taxi ride into next town $40.00 there $40.00 back.
webbco1990
how old is the hotel4 answers
when was it renovated?
6 years, 83 months ago
Mel
You would have to contact the hotel directly for the most up to date information in regards to renovations.
KristenCC
I was told that it is 5 years old
Jules1013
Very up to date. When we were there they were actually painting the outside they do that monthly to keep everything looking fresh and clean!
jwallner22
Hard to say. I would say our room looks like the pics on the website but not necessarily because it was remodeled. Paint and different fixtures/ decor can make things look different. Parts of the room seemed old to me but had been painted to look updated.
6mnms
is there woman topless?5 answers
6 years, 83 months ago
Tama
Topless and nude sunbathing is not permitted anywhere in Mexico.
CaitlinCC
We saw a few topless bathers at the Ocean Coral and Turquesa, but that's nothing compared to the nudist resort down the beach (about halfway between the hotel and Puerto Morelos)! That was the talk of everyone at the pool who made the trek into Puerto Morelos (which is a fun thing to do for a few hours).
lifeisgood220
Minimal, but a person can or can't depending on their liking.
Gami
we saw no topless sunbathing, though it might just be due to the fact that most clientele seemed to be american. when i've gone to resorts with more european guests than american (e.g. in punta cana, dr), topless bathing seemed more common. not sure if there's an official policy on it or it not though!
getmetothebeach
The information in the room says that the beach is topless-optional. However, in the 4 days that we were there, we did not see a single topless gal (much to the disgust of my teenaged son).
famdoc93
No.
jwallner22
Are the buffet restaurants air-conditioned like the a la carte ones?6 answers
6 years, 82 months ago
Cris
Most resorts buffet restaurants are open air restaurants with no air conditioning.
CaitlinCC
Only Casa del mar. which is in my opinion the best one. The other one is outdoors.
CSupe
Yes, all the restaurants are air-conditioned and comfortable.
famdoc93
Yes - all indoor restaraunts are air conditioned.
krystalj24
Yes
jwallner22
All the inside restaurants are air-conditioned but not like the US! It doesn't get as cold as we are used to but still ok!
Tatumnala
What age is considered "adult" at this resort?6 answers
I will be taking my daughter to this resort one week after her 18th birthday and would like to know what is considered adult age. We would like to go to the Asian restaurant, which is adult only.
6 years, 82 months ago
Columbus, OH
This resort considers anyone 12 years or older an adult.
CaitlinCC
She would be able to go to the restaurant. They have a sign that says "no children". They mean like small children/young children. 18 is an adult in Mexico, they can drink. I would suggest for the Asian Restaurant to make reservations at 6pm on the dot. They fill up really really quick!!
CSupe
I believe the signs for the japanese restaurant said no one under 14 was allowed.
getmetothebeach
There were 3 tiers of wrist bands they gave our. Under 18 (red), 18-21 (yellow), 21+ (blue).
18+ could drink, and I saw a few of them eating at the asian place (this is to prevent bringing children to hibachi).
MarkP
She will be fine. They just mean no small children running around. I saw young adults 16-19 in there. She will be good!
jwallner22
If she's 18, she'll be considered an adult. As far as Sensai the restaurant goes, the adult only rule is for safety for Hibatchi reasons. She'll be fine she'll have no problems with age there. Also, Sensai starts taking reservations at 5:40 every night …hibatchi shows are at 6pm, 7:30 pm and 9 pm. They fill up fast so make the reservation but it was amazing!!! Shrimp chicken and beef, sushi apps, soup, and lots of fried rice (my favorite)!
Just turned 23 here…so it's a good place to celebrate a birthday!
KRay3
How expensive is trip to xcaret?2 answers
How expensive trip to xcaret and are there other underground rivers or cenotes close to resort?
6 years, 82 months ago
Marina
Xcaret is going to offer one of the best cenote experiences; if you get time, a trip to Tulum and Xel-Ha is worth it as well. The pricing will vary depending on the number of people (adults and children) and you are able to access this information when creating a booking, on the add ons tab.
LaurenCC
Sorry, didn't go there. We did a catamaran/snorkeling trip instead.
famdoc93
its not to bad but they should have packages for a group
mtzlm
My friend and I did the Xplor which includes that along with ziplanes. Very fun!! We paid $100 at the airport thru another resort. The only thing is we had to visit their resort where they tried selling us a condo. That was 3 hrs of our day but it was worth the discount. XCARET cost around $300 or a littlel more. That is a full day of activities along with additional one you have to pay for.
Augustbaby
we would like 6 to 7 nights for our honeymoon. what would the price be the best price for two for 7 nights? we would come between August 5th and the 13 answers
this is a honey moon vacation. we want a nice quiet place
6 years, 81 months ago
wisconsin
For pricing please contact us at 1-800-915-2322.
CaitlinCC
I paid 1,100 a person for 6 days (got in early first day, left early the 6th).
This is a nice spot, saw many others here on honeymoons.
MarkP
There is a separate pool that is considered the 'Quiet Pool' at Ocean Coral & Turquesa. But from what I have heard, Tulum is the place to go for peace and quiet; we avoided it because we traveled with our 3 young boys on Spring Break and didn't want to have them feel restricted.
ClevelandVacationers
Ocean coral is more of a family place. There are lots of children and a lot of activity. If you are looking for quiet and romance this is not the place.
RosieP
What does "local" drink mean - we have stayed twice at NOW Sapprhire and they had a great assorment of sparking wines, champagnes and pink, red or whi4 answers
white wines.
Also, how much or many of your means have "a la carte" dirining since I have never experienced "a la carte" charges on any of the other resorts I have stayed at.
Thank you,
Sue
6 years, 80 months ago
Philadelphia, PA
"Local drinks" simply means all the local Mexican brands of beer, wine, liquor, etc. The term "a la carte restaurants" refers to the specialty restaurants on property. Typically, the restaurants that are not buffet-style are referred to as "a la carte" or "specialty" restaurants. Usually they require that guests make reservations through the front desk prior to dining. While meals at the a la carte restaurants are included with the all-inclusive plan, some dining restrictions may apply. Please check with the front desk for further details.
BILLCC
In one particular restaurant, better than 1/2 appeared to be an additional cost. This was not clear on their Website or as explained by the Front Desk Staff.
Ragu
Most of the restaurants are A La carte,
verything is incluided, you dont pay for A la carte servces, with only a few exception on the manu, when you pay extra.
Malu
Not sure about the drinks. Except for the buffets we experienced ala carte at all the restaurants. Ala carte also means bite sized portions so order more than you think you can eat! A couple in our group ordered red wine at the Italian restaurant and it was very strong.
6mnms
How is the weather in early June?5 answers
Temp and is it a rainy season? Thanks :)
6 years, 80 months ago
New York
The weather in June is average 85F. This time of year is the beginning of hurricane season, however hurricane season really picks up in August to October.
CaitlinCC
We just returned from out trip just yesterday. When we arrived it was raining and it had been raining for the past 10 days. When we departed on Sunday though it was quite beautiful and our last 4 days was quite wonderful. The sun was shinning and it was hot. The thing about Mexico is it will rain but then it passes and the sun quickly returns.
vfmel
We were there from June 5-12. They said it had rained for 7 days straight before we got there. It rained some the first day and sprinkled for a few minutes one other day but other than that it was beautiful.
Notsohappy
I was there June 2-June 8 this year and it rained for 4 days straight. June begins the rainy season, so try go earlier or later.
nyduo
We stayed the end of June, temps in the mid to upper 80's. Humidity was high at 75%. Perfect for beach vacation during the day. Nights were in the 70's. We had no rain.
Solwithlimeplease
Is there a beach bar?6 answers
6 years, 80 months ago
Lainey
This resort does not have a beach bar.
CaitlinCC
no , waitress do come around the beach to get your drinks
Deb268
There are bars ( and bathrooms) at the pools which are a very short walk off of the beach, 25 yards. The waitresses will come to the beach and get you drinks also. Give them a dollar or two a day and they come by pretty often.
BeachMickey
No. It's a very close walk to any bar though. Never was a problem for me.
jwallner22
No but there are people walking around taking beverage orders from the bar.
Melcharlene
No beach bar, but there's a large size pool bar. The staff works the beach area and will bring drinks out to you and collect your empties…hard working staff so you get your drinks in decent time.
KRay3
How late is the swim up bar open till?6 answers
6 years, 80 months ago
Elena
As hours of resort facilities are subject to change at any time at the resort's discretion, we recommend contacting them directly for the most up-to-date information. You may reach them via the online contact form located on their website here: https://www.oceanhotels.net/en/contact-us.php
BILLCC
I believe it was 2am
Ragu
10:00 - 17:00h
PennState
Swim up bar is open till 1am but I believe the pool closes at 9pm
vfmel
The pools close around 6-7pm. The bars stay open late though!
jwallner22
Pool and bar closed at 8pm.
Melcharlene
When is the "busy" season for the hotel?2 answers
6 years, 80 months ago
KK
Busy season for this resort is December - April.
CaitlinCC
We went the first week in June and overall it was not that busy, but there were several high school graduation trips. Something I will consider when I book next time. Drunk 18 year olds are not that pleasant to be around.
Nanbar
How much does it cost to be privileged? What does that include?5 answers
6 years, 80 months ago
Usa
The cost varies depending on when you booked and if the rate code that you booked with is still available. If you would like to call us at 1-800-915-2322 and speak with one of our existing reservation agents and they can get a price from your reservation, as well as give you the privileges that are included. Thank you.
RobinCC
we were upgrade to private room it was awesome,but we didn't get the benefits of it. The room was awesome large.
Deb268
You can get top shelf drinks, can reserve dinner times, private beach, etc. we did not buy into this and did not regret that choice. Walked past the private beach and it was empty. Our drinks were great without the upgrade. We had to wait a little for dinner but, just got a drink while waiting. I don't think it's worth the extra costs. I'd rather spend the $ on an excursion.
BeachMickey
TOP SHELF PREMIUM DRINKS and a designated sleeping quarters/hotel rooms. Not sure of the rate.
LadyM514811
There is a private bar and restaurant, private beach, unlimited towels, better rooms and top shelf alcohol. That was about it.
katchafly
How far away is xel-ha from the resort?5 answers
6 years, 79 months ago
linz
According to Google map, the distance between the resort and Xel-Ha is approximately 1 hour.
MariaCC
It was just a bit over one hour but we also paid for our own private transportation. I think the bus takes a bit longer because it makes multi-resort stops.
Ty2818
It was about 30-45 min. We had a great day there.
Notsohappy
It is about 1 hour away. WELL worth it! Best time ever!!!!
jwallner22
1 hour 15 minutes. This was the one good part of staying at this resort and it had nothing to do with the resort. :)
jbhworth
Snorkel with Whale Sharks?4 answers
I wondered if there might be an excursion to Isla to snorkel with whale sharks and if so, how much per person. Thank you!
6 years, 79 months ago
United States
We do offer a couple of excursions that have snorkeling and there is also a scuba excursion, however it doesn't mention anything about whale sharks. I would contact the resort to see if they know if that is a possiblity for these excursions. You can use their "contact" us link
https://www.hoteloceancoralturquesa.net/en/contact-us.php
to ask them directly. You can also call Cheapcaribbean.com at 1-800-915-2322 for further information on this. Thank you!
RobinCC
We took snorkel trip on a boat out to the reef, but there were no whale sharks or any other sharks that we saw the day that we were there. $39 and it then includes access to sailboats and Kayaks.
TKMK
I did this and it was wonderful! An expereince of a lifetime. It's $200 a person to do this but you can find deals online before you go for a little cheaper like $175. When you get there you can tell the travel agents it is online and they gave me the same pricing. The whale sharks are only in Mexico until about August. FYI
jwallner22
It's about $200 per person. We paid $430 with transport for two. Prices vary with the companies
katchafly
Does this hotel have cell phones available?4 answers
I'm coming with my family (older kids) and would like a way to still communcate when we're seperated. Our current phones aren't compatible with our cell plans "Mexico package" so I'm looking for other options.
6 years, 79 months ago
Pages in Pa
The resort does have in room phones which can have phone call charges applied. We do suggest contacting your cellular provider as they may have the option for international phones on your plan.
MariaCC
You could bring walkie talkies
sjstephens
No there are not. Your best bet is to bring your cell phones and send text messages. Most cell plans its .50 cents to send and .10 cents to recieve. I can't think of a cheaper easier way to go about communicating!
jwallner22
I had the same question. I used an app called Viber on my cell phone and was able to send texts, photos and make calls but only while in the lobby using their free wifi. I never took my phone out of airplane mode when I got off the plane.
Melcharlene
Are there any hidden fees for the included selective non-motorized water sports?6 answers
Which non-motorized water sports are included? TIA!
6 years, 78 months ago
Mimi
Windsurfing, catamarans, kayaking and sailing are available at no additional cost.
CoryCC
Not that I know of.
debtrib
You can use the Kayak they have out there. You can also jump onto a small boat and it takes you to the coral reef right off the resort. There is a $5 fee to do so but this is a government fee to protect the corals. One time fee!
jwallner22
There is only a simple 3$ fee for the national park. The hotel is directly next to a protected area, so the park asks the hotel to charge $3usd just for the kayaks and catamarans to be used in the areas of the coral reefs. However, given the beauty of it and having done the kayaking, the 3 dollars was well worth it, and its a one time only fee. You can kayak and sail all week once you've paid the national park fee.
-kristen
KRay3
There is a $3.00 charge for kayaks. The sail boats are $10.00 p/p.
NJTraveler
$3 reef fee from govt per person
Patrick631
Is WiFi available??7 answers
6 years, 78 months ago
Ocean coral
Yes. The wifi is free in the lobby and the coffee shop, but it is $30 per day to get it in your room.
EE2245
Yes, it's free in the lobby and the coffee shop
debtrib
Yes. In the rooms it is kind of hard to access but if you go to the lobby there is anoher WIFI that you can acess with no problems!
jwallner22
Wi-Fi is available in some public areas of the resort, but there would be a surcharge for use in your room. Please inquire with the resort upon check-in for the most recent information on rates for this service.
CoryCC
Wifi is available for free in the lobby area. There is a cost in the rooms although we paid for it ($40 for 72 hours) it never worked.
Melcharlene
Yes, wifi is available in the lobby areas free of charge for all guests. However I believe the privilege rooms had key codes for wifi available at check in.
KRay3
Yes, free Wi-Fi in lobby.
Tatumnala
How does the Junior Suite sleep 5? Is there a pull out couch or cot?6 answers
6 years, 77 months ago
Junior Sleeper 5
There was a pull out sofa, it wasn't the comfiest, but we were curious and use ours one afternoon…king size bed was heavenly though!
For the junior suite you can also get two queens I believe.
KRay3
The Junior Suite would come with either 2 double beds and 1 full size sofa bed or 1 king size bed and 1 full size sofa bed.
CoryCC
yes five fits great in a room but keep in mind bathrooms are wide open no privacy
arino
You can request 2 queen beds, plus there is a pull out sofa that could sleep 2 children or one adult comfortably. The pull out sofa is very uncomfortable though so I would recommend asking for a foam mattress to lay on top of the pull out
LovingSunshineinMexico
There are 2 double beds and one pull out couch.
NJTraveler
We had a junior suite. It had 2 double beds & a pull out couch. technically the room could sleep 6 if 2 people slept in each bed & the pull out couch. The rooms are open concept -there is no bathroom door!! A little weird when you first walk in but you get used to it! The toilet has a door on it(stall) & the shower has a door!!
Tatumnala
Transportation6 answers
We will be traveling with a party of 15, is there a possibility that we can get a shuttle waiting for us at the airport to take us to the hotel?
6 years, 77 months ago
ocean reef
Roundtrip airport transfer service can be added during the booking of your vacation package. The transportation would them be arranged prior to travel. You can also choose to upgrade to the private roundtrip airport transfer service.
MariaCC
I would go with the transportation fees already paid through CC. If there is a large party the shuttle will automatically try to get you all in your vehicle. Unless its a bus
LovingSunshineinMexico
Contact Olympus Tours. They had a van at the airport that could most likely fit a party of that size.
kmgal
We purchased private transportation through cheap Caribbean. Van waiting for us & picked us up to go back to airport. Very organized & worth it. Otherwise they are "sharks" at the Cancun airport!
Tatumnala
We arranged for a shuttle to pick us up from the resort we were staying at. There were MANY shuttles at the airport. I am sure you could find one.
Doodle0515
If transportation is included in your package and you are all arriving at the same time. I was transported by can that only sat about 10 ppl but I also seen coach buses at the airport. I'm not sure if this company have them though
Augustbaby
What is the best hotel for a honeymoon?4 answers
6 years, 76 months ago
kayla1
It really depends on what you're looking for: adults only, active, great beach, excursions, nightlife etc. Please call a sales agent and they will be able to recommend some great resorts.
AlixCC
ocean coral and turquesa is amazing
Patrick631
not this one for a honeymoon : o )
beachytea
Secrets of the vine was absolutely amazing for my honeymoon I would HIGHLY reccomend them!
Kgil
Are there reserved beach cabanas/huts reserved for the privilege guests or can anyone use them?6 answers
I was wondering if the beach cabanas/huts in the pictures are only for privilege guests or if anyone can get them? Also, how hard are they to get? We are going in January.
6 years, 75 months ago
Minnesota
January is considered peak season, so the resort may be at max capacity. It can be tough to secure lounge chairs etc. when the resort is full. To keep everything fair, the resort amenities are available on a first come first serve basis. I am not familiar this this particular resort having cabanas or beach huts. Please call the resort for more information.
AlixCC
There were very few huts being used during our stay. Although there was a sign designating otherwise, we used them daily without any issues.
Auggy
there is a part that is reserved yes
Patrick631
Yes, it was for the H10 premium guest.
Augustbaby
The huts that have straw like roofs are for everyone. We went in October so they were barely occupied. They do have some cabanas that are just for the premier members but plenty of the regular ones .
TiffanySJ
They are available for all guest.There is a Priviledge Section further up the beach. In Nov. when we went good crowd but if you arrive early in a.m. put your towel on them they are yours.
webbco1990
What type of monies or credit cards does the hotel accept?5 answers
6 years, 73 months ago
Chicago
Majority of the resorts throughout the Caribbean and Mexico usually accept all major credit cards. For specific information regarding this resort, we do suggest contacting them directly as they would be best to assist you. The link to the resort's website to contact them directly is https://www.hoteloceancoralturquesa.net/en/contact-us.php.
MariaCC
They accept cash but will give you change only in pesos.
They also take credit cards.
webbco1990
They accept US Dollars, Pesos, and Credit Cards
nyduo
The love american. Their ATM is constantly broke so bring whatever you think you'll need with you. Cards work everywhere but the gift shop will not do room charges.....odd.
jbhworth
American dollar, Peso and all major credit cards!
Zazzybone
do kids stay free we r planning family vaca 03/10-03/17/142 answers
there are 15 adults and 5 children
5 years, 71 months ago
jen b
Child rates start at 3 years old and adult rates start at 12 years old. For any further pricing inquiries, we do suggest calling #1-800-915-2322 to speak with one of our Beach Experts. Our offices are open daily from 5am-3am EST and there is no additional charge for agent assistance via telephone.
MariaCC
kids under 2 stay free.
tigersFAN
Is there FREE transporatation to Playa Del Carmen and Cancun? If not, how much?4 answers
We purchased a bus trip to Playa Del Carmen last time. It was great. We were told afterward that free trips to Cancun were also available but couldn't find them. Don't want to take public transportation.
5 years, 71 months ago
Canal Fulton, OH
For ecific pricing information, please call our Beach Experts ar 800-915-2322.
SueCC
Through AmStar, the transportation to and from the resort to the excursions was at no additional cost. I would recommend contacting a rep from CheapCaribbean.com to be sure about costs associated with transportation offsite from the resort.
KarynO613
It is $40 each person for both ways. I suggest using this. The only thing is that when we left to go to the airport, our flight was with Aero Mexico (partnering with Delta) and we told our driver we were flying out of Aero Mexico (which is what it said on our boarding pass) and he brought up to the Aero Mexico place and when we got there we had to take a $30 (5 minute) taxi ride to the correct Delta airlines place. We said Aero Mexico Delta but the driver still brought us to the Aero Mexico place. We didn't know any better and we thought the driver should know better.
Morga
There is a taxi service in the Lobby that serves only the resorts in the immediate area. We just came home and for about $22 usd per person, we had 6 hours of taxi use. He took us to 5th Avenue (plan at least 3 hrs) in Playa Del Carmen and then Wal-mart.
MrWhiskersMom
How busy is it at the resort during a late April Spring Break?2 answers
5 years, 71 months ago
Hmatthews
This resort is geared toward families and couples, so while it may be slightly busier during late April, it does have a "no spring breakers" policy.
BethCC
Moderately busy end of April. The better restaurants had long waits if you had no reservations, especially the Italian outdoor restaurant.
Goatnut
iS THERE A SWIM UP BAR5 answers
5 years, 71 months ago
tIM
Yes, there is a swim bar at this resort.
BethCC
Yes!! Very happening place :)
Uteamongcougars
Yes! There is a large swim-up bar at one of the pools.
Kristine817
yes. You asked the wrong question. Is there a bar tender at the swim-up bar. Well, will be 50/50 and when he is there, you can bet your you know what that it will be when they need 3 of them. Plan on waiting for your small watered down drinks.
jbhworth
Yes there is a swim up bar
Flacaymono
Yes! It's very nice and bartenders were great!
Jodib
hows the weather in march and hows the beach there in march?3 answers
5 years, 71 months ago
CUBA
In March, the average daily temperature is in the low 90s, and temperatures of 106° F are not unknown. It only begins to cool off a bit as the rains start in May (expect rain on 10 days that month for a total of more than 3 inches in the month). Despite the weather, those months are also some of the most crowded as "spring breakers" descend on the Riviera Maya for major party time.
BethCC
So beautiful and so hot! Loved it
Uteamongcougars
The weather was good hot and muggy but didn’t rain and it was supposed too. The beaches are not very good at this resort but usually are very nice and warm!
Kgil
Adjoining Rooms?3 answers
Does this hotel have adjoining rooms?
5 years, 69 months ago
KristinB
This resort does not offer adjoining rooms.
LizCC
4 of us girls traveled together and requested adjoining rooms to the hotel. Hotel said they couldn't guarantee it. When we got there, the best they could do was get us rooms somewhat near each other. Neither room had adjoining room doors… so not sure that adjoining rooms even exist here.
Kristine817
Not that I'm aware of.
Zazzybone
How is the weather in September ? For a wedding.3 answers
Booking a wedding in September. Wondering how the weather was there and if it is an extremely windy beach.
5 years, 69 months ago
KY
September is Hurricane Season and tends to be one of the hotter and rainier months. For more information about booking a wedding at this resort please contact them directly. Their contact page can be found by following this link: https://www.oceanhotels.net/en/contact-us.php.
LizCC
Don't get married here. The beach is full of seaweed, which will look terrible in you pictures. Plus there is no privacy.
nfitzp001
I've been told by the staff that September is hot and buggy with little wind but ideal for diving, snorkeling and fishing
katchafly
Wedding services and Prices2 answers
What are the wedding prices and available packages? Finding it difficult to get any information just from the website.
5 years, 69 months ago
Bunny
For more information about booking a wedding at this resort please contact them directly. Their contact page can be found by following this link: https://www.oceanhotels.net/en/contact-us.php.
LizCC
you have to call the resort to get any information about the wedding pricing. From my past about getting information they most likely wont tell you much until you book at their hotel.
tigersFAN
View from a normal booked room with no upgrading5 answers
What is the view from a normally booked room if you do not upgrade at all?
5 years, 69 months ago
Bunny
The view can vary depending on the room and availability. It may be a resort view, a tropical view or an ocean view.
LizCC
A normally booked room standard view was step out onto your balcony and see a walkway and a bunch of palm trees directly in your view. However if you lean out and look to your right or left your could get a glimpse of the ocean.
LadyM514811
The one good thing is that almost every room has a great view unless on the first floor where you will look at bush/tree.
jbhworth
Not so great , we tried to upgrade a couple of times from 1st floor to 3rd floor rooms or ocean view and it wasn't good compared to where the location of the room is at. First see the room beforehand.
Zazzybone
There isn’t really a view at all because they are mostly on the main ground if you don’t upgrade
Kgil
can you get free Snorkeling at your trip?5 answers
5 years, 68 months ago
yanhong
Excursions are additional in price and can be added on for purchase during the booking process of your CheapCaribbean.com vacation package or directly through the tour company while in destination.
MariaCC
Before you leave go to Walmart and purchase your VERY OWN snorkel and mask and the ocean IS YOURS!!! You will feel better knowing that you have your very own with you to use when ever you'd desire!
LadyM514811
No. It was $45 per trip from the hotel dive shop and $90 to go to the marine park. There is nothing to see in swimming distance from the hotel
katchafly
No
Morga
If you sit through a 90 minute timeshare spiel they will give you something free. You can definitely ask for it to be snorkeling. We were told we could have massages or trips to Tulum or Chichén Itzá
Tiredmomma
Can you reserve two rooms together or next to each other?5 answers
My wife and have booked 2 rooms with our 3 children and would like to have rooms next to each other, is this possible?
5 years, 66 months ago
Layton, Utah
While we can certainly request that the resort place your two rooms as close together as possible, such a request cannot be guaranteed. The resort may not have the availability to place two rooms next to each other at the time of check-in.
If you have any further questions or concerns, please call us at 1.800.915.2322.
SamCC
We just got back from Mexico and stayed at Oceans Coral. Great resort. There were a lot of families and kids there. We went with another couple who are friends of ours and we were able to get rooms next to each other. We told the guy when we made the reservation what our request was, and then mentioned it again when we checked in, and they said they had it noted on our reservation and were able to get us rooms next to one another. If you have them note it on your reservation when you make it, you should be fine. The staff there was very friendly.
ehalmond
Yes, I did the same thing because we went with another couple but needed separate rooms.
JessyMerk
Yes! We did the same thing, we had connecting rooms but they are not always available. They will certainly accommodate rooms that are next to each other .
RosieP
My family just returned. We had a king room right next to a room with two double beds. We requested rooms next to each other or adjoining about two months prior to our stay, and the rooms were set up ahead of time for it. The pull out couch was even pulled out already for us. Each child had their own bed, and the staff made sure it was perfect before we arrived. To ensure it happened, I emailed the resort directly and spoke with Oliver. Both Luis and Oliver were amazing and helped us throughout our vacation.
AngeLyn
How is the weather at the end of October and beginning of November?2 answers
Should we be concerned with hurricane weather?
5 years, 66 months ago
Layton, Utah
The end of October is when Hurricane Season ends. However, be advised that the weather can change dramatically at any point.
If you are looking to book a trip during a specific time to avoid certain types of weather, we recommend calling one of our Beach Experts at 1.800.915.232.
SamCC
75 at night and 85+ during day. Warm breeze all the time.
Wess
How is the food?6 answers
How is the Food at this resort and is it hard to get a table at the speciality places ?
5 years, 66 months ago
Melly
Food was good!
They have marina grill next to the pool and great lunch and dinner.
Breakfast buffet was awesome. We arrived almost midnite and they have a Route 66 restaurant open til 5am serving burgers and regular american fast food.. Hibachi show asian.. food is too salty like they poured down soy sauce like all other hibachi place. Asian restaurant was only place required reservation and they start taking it iin person infront of the restaurant at 5:45 sharp.. kids enjoyed the show. they have few other restaurants . enough choices.
naya
The food was very good but some of the restaurants are very difficult to get in to. They do not take reservations unless you are part of the "privilege" package, which we were and it was still difficult to get a reservation.
VLM007
The restaurants at this resort do not take reservations, and the Bucareno (the seafood restaurant) is not included in the all-inclusive package.
LizCC
the food is bad
elvia
The food was really good. There was never a long wait. The longest was at breakfast and that was usually 2 minutes maximum. I stayed August 15th through the 21st
TaykaC
We enjoyed the food very much. The variety of items to choose at the buffet blew our minds. It was an awesome display of food, and quite tasty. The other restaurants were good as well. We had no trouble getting into any of the restaurants. We had no wait time. For the Japanese restaurant, you might have to make a reservation early in the day.
57harry2014
How much are massages?5 answers
5 years, 61 months ago
Texas
Massage prices vary in price depending on what kind of treatment you are looking to get. We recommend contacting the resort directly for pricing.
CCGreg
Ladies that walk along the beach offering massages take 50 bucks per person but inside the spa room i think they said its close to 100 per person. way overprised imo
momof2sc
There is a spa on the beach a 5inute walk away that is $40USD/50 min massage. Passed on the OCT spa option
AndyRoo
$125 for a 60 minute massage.
AngeLyn
The massages were approximately $150 for an hour and a half. Their special is you can use the time doing whatever you want. You can get any type of massage or facial etc. for example I got an hour long massage and a 25 minute facial for 150. There is however a cabana on the beach just a few yards past the resort line where you can get a hour long massage there on the beach for $65.
Tiredmomma
deck tub and wifi?5 answers
Is there any room with a tub on the deck?
Also, is there wifi on the room?
Booking a trip to july/2015. Im between 3 resorts (this, Viva Azteca and Catalonia Maroma). Any tips will be welcome :)
4 years, 59 months ago
Connecticut
We do not offer rooms with a jacuzzi or tub on the balcony. Ocean Coral & Turquesa offers Wi-Fi complimentary Wi-Fi access in the lobby and in Privilege Service accommodations, but all other room types will have to pay an additional charge for timed access.
KristenCC
GO TO OCEAN CORAL. there are deck hot tubs, upgrade to that when u book. We just got back, it's exquisite you won't be disappointed!!! WiFi in all rooms too.
1horselover365
There are rooms with hot tubs. There was wifi in my room. I was told there was only going to be wifi in the lobby but I got it everywhere I went.
Morga
Yes...upgrade to Privilage. Hot tubs on deck and free WiFi in room and on entire site.
Sunlover123
There are balconies with a Jacuzzi and outdoor showers. I think they are in the process of replacing all the Jacuzzis with new ones. And we also had wifi througout the resort. We upgraded to privilege package. Not sure if you get these things without it
Sunlover4200
Bathroom privacy...5 answers
Do the guest room bathrooms have a door? I read somewhere that the bathrooms just have a sheer curtain and no door. Traveling as a family, it seems like there could be privacy issues if this is correct.
4 years, 58 months ago
Burleson, TX
The bathrooms do have doors that close and cover the area with the toilet as well as the shower area.
SalCC
Our "junior suite" did not have a door on the bathroom. Don't know about any of the other upgraded room....
BARTL
no doors in the bathroom, just sheer curtains. In the bathrooms, there are doors for the shower and toilet so you can't see in when someone is in there.
KMcK
No Door. Try that with teenage girls. I will not return.
jbhworth
The toilet and shower areas have doors but they are inside a larger area that includes the garden tub, sink and vanity. This area has a curtain and not a door.
301carolj
Is the price listed per person?5 answers
Is the price provided per person?
4 years, 58 months ago
MyTejrals
Yes, the prices listed on our website will be on a per person basis.
SalCC
Yes.
Goatnut
Yes.
Jaah
Yes.
AngeLyn
Yes. Per person
Tiredmomma
What are local drinks? Are alcoholic drinks included?5 answers
4 years, 56 months ago
Butterfly
Yes, alcoholic beverages are included. Local drinks refer to local bands of alcoholic/non-alcoholic beverages that are domestic to this area. For specific details please contact the resort directly.
CaitlinCC
Yes, alcoholic drinks are included. Wines included are house wines. There are upgraded higher-end wines available at an extra cost if you want them. Also the top-shelf alcohol is available to those who upgrade to privilege status.
BARTL
Great drink menu, plus if you want something not on the menu, they’ll make it. May not be great, but they’ll do it.
Sisko
Ask for Miami vice.
Jaah
Yes,great choice of alcoholic drinks if you buy all inclusive
adka
Are there charter fishing trips available5 answers
4 years, 56 months ago
Delaware
Yes, there are fishing trips in the area. You can book them ahead of time through Amstar or you can speak with the representative when you arrive.
KristenCC
Yes, through the hotel Amstar reps (they arrange anything you want). Or you can go on your own and book with one of the many locals trying to sell u a trip. HIGHLY recommend the hotel reps, they guarantee to bring u back.
1horselover365
Yes charter fishing is available. we paid $150 for one person. Also heard boats are $500 for four hours.
KMcK
Yes, go to Puerto Morelos and there are many fisherman happy to guide you!
MrsBoo1004
Yes, charter fishing through the dive shop by the pool
Sisko
Is the Internet free?5 answers
Curious about this. In this day and age it should be. Here is notice to hotels, paid Internet is a deal breaker for me.
4 years, 53 months ago
Denver
Ocean Coral & Turquesa offers complimentary Wi-Fi access in the lobby and in Privilege Service accommodations, but all other room types will have to pay an additional charge for timed access.
SalCC
Yes its free and signal was good.....
mrherdfan
Internet is free and is pretty good quality. Even could access on the beach and by the pool.
BeachLoverSinceBirth
Yes Free but doesn't work. Let me say that again. DOES NOT WORK! This isn't an isolated situation. Comparing with others who went 2 months before, same issue. If you like to work to stay caught up? Not happening. Like to iMsg with your kids so you can keep track of them on the resort? Not through wifi you're not. Get ready for Mexico cell service!
jbhworth
Yes it is free, throughout the hotel and also on the beach
TurtlesnShroomsOhMy
Good place for couple in 40's wanting some fun but relaxation too?5 answers
My husband and I, in our early 40's, are looking for a mid-price resort (don't want to break the bank) that isn't too much of a party crowd. Relaxing, but having fun too. Just not into the "20 somethings" crowd. That's why I'm steering away from the Cancun Hotel Zone and heard Riviera Maya would be more our speed. Is Ocean Coral and Turquesa the right place for us? Wanting to go for a short 5 night trip in October.
4 years, 53 months ago
Pennsylvania
It sounds like Riviera Maya is definitely a good starting point for your needs. While this resort may steer you away from a bulk of the younger crowd, there may be a few better options available to you if you want to branch out. For further information, please call us at 1.800.915.2322.
SamCC
cheap place would be grand oasis tulum
friendlygroup
I'm 40 and my husband is 46, we vacationed there with our kids and enjoyed it very much. Would definitely go again!
clalop
Ocean coral and turquesa will be the best hotel for you. We also wanted to have fun but at the same time relax, the hotel fitted our expectations
Colmed
eh, this place may be good in the situation but to be certain, you will tip yourself and buy bottles of wine to get restaurant reservations, to death! Not a quite retreat. Is cramped and is more like being on a cruise ship.
jbhworth
resort size8 answers
Is this a large resort with a lot of walking?
4 years, 53 months ago
CT
Yes, however, the walks were enjoyable because of the atmosphere
Kazoo
Resort is large but there are plenty of elevators & shuttle that takes you to pool/ beach area.
Johy
Not large at all and everything is right outside of your room.
TBalestra
no it is very small if you stay at grand oasis.. easy to get around by foot, do not stay at oasis Tulum that resort is out by the main road and you need golf cart to get to grand oasis.
friendlygroup
There is walking involved but there are trolley available that will pick you up upon request.
clalop
No JDR is only 250 rooms so big but not too big.
Waterskibumfl
Its just big enough. There is walking involved, but there are several elevators. Everything is walking distance. If u stay on the don Pablo side, when u come down the elevator the pool is right there. The restaurants are all on the 1st floor and easy to get to. Ive stayed at large resorts and regretted it..this one is perfect :)
jenn6871
We would say this is one of the smaller resorts we carry. For more information, please call us at 1.800.915.2322.
SamCC
what kind of beer5 answers
What beer do they serve on the resort cans or bottles is it corona and corona light or dos and draft?
4 years, 53 months ago
newnan Ga
Please check with the resort directly for the most up to date information regarding drink selection. Their phone number is 01152(to dial out) then 998-287-2100
TimCC
AT ROOM THEY HAVE MEXICAN BEER IN 2 CAN AT THE RESTAURANT THEY HAVE CORONA AND A MEXICAN BEER IN FOUNTAIN NO CAN OR BOTTILE
SAMU
Draft beer, Dos Equis. Bring your own Yeti Tumbler and you can fill it up yourself at the tap in the Caribbean restaurant or the bartender will at any bar.
Sisko
Sol beer. No Corona at all. Some XX (dos equis). Most of time very light draft. No bottles around.
RichardfromKY
stayed there oct 10th thru oct 20th 2018 canned sol in room. dos on tap amber & lager.
jerbear
Do children under a certain age stay free3 answers
4 years, 51 months ago
Brick
For pricing and help booking, please call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
yes 6 yr old
Adamhamilton
No
Trip12345678000
Beer in the minibar5 answers
Based on reviews and pictures, it seems they only put 2 cans of beer in the mini bar daily. Is this true? If that's the case, will room service bring beer to a "nonupgraded" room?
3 years, 48 months ago
Maine
There were at least 4 cans of beer in our mini bar. Also, the bar stays open late so you can always get drinks there.
sunshineluv
they do only put 2 cans in the bar and they restock every other day. however, I did call the front desk and they did bring 4 cans and more rum.
edogg
You should be able to contact the front desk for more beer or to have it restocked. Please check with the resort directly.
TimCC
They do only put 2 cans of beer in your room fridge but if you get maid service they will restock it everyday. You do not need to be upgraded for this.
Notta
That's true, it was only two cans of beer in our mini bar along with soda's and bottle water. But it's restocked daily when the room is cleaned. Not sure on the answer for room service.
Zazzybone
Is alcohol included in this package?5 answers
3 years, 47 months ago
Suds
Included in the all inclusive are all meals, local drinks, snacks and mini bar.
LizCC
Yes cheap alcohol and corona beer is included.
Blade
Yes., but upgrade to privilege if you want top shelf
katchafly
Yes, all inclusive
Zazzybone
Yes, but a few premium liquors are an extra charge
Elaina
Adjoining rooms5 answers
Looking at getting 2 rooms for more space with kids. Do they have adjoining rooms?
3 years, 46 months ago
Jazzerjulie
We can certainly put in a request, please be advised requests are not guaranteed and they are based on availability at time of check in. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Yes - our room had a door that I presume adjoined to the one next door!
TurtlesnShroomsOhMy
My family had adjoining rooms. One room had a king size with sofa sleeper and the other room had 2 double bed with a sofa sleeper. It was wonderful. The maid service was wonderful!
beachloverextreme
Yes, we requested adjoining rooms at the front desk at check in. Rooms 11201 and 11202 are connected. It is by pool w bar and can be a little noisy around 10-11
Erika
Yes, we were 4 girlfriends and had adjoining rooms. Huge rooms! Pull out sofa. Great large patio.
Timanna
Are there billiard tables5 answers
3 years, 46 months ago
Jazzerjulie
Please check with the resort directly for the most up to date information regarding pool tables. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
I didn't see any but I never went to the teen zone or children's area of the resort.
BeachLoverSinceBirth
No only ping pong tables by the one pool and large outdoor chess.
oldFashionedService
No
Minnion1234
yes at the catalonia maya they had a sports room wit air hockey and pool tables tvs and sports channels 24 hour acces was fun we watched the world series there last year bar kept us going lol very nice there
totosan
What resort in Riviera Maya Mexico has the most comfortable beds?5 answers
Can you recommend a resort that has comfortable beds? I don't want a bed that is like sleeping on a slab of concrete. I've heard that there are some resorts that have memory form beds. Any suggestions?
3 years, 45 months ago
Bec55106
Call one of our U.S. based Beach Experts.
(800) 915-2322
7 Days a Week - 5am to 3am EST
bthornton
if you choose privilege upgrade, you get the memory foam beds.
Queens31
OCEAN CORAL & TURQUESA
Very nice rooms, comfortable beds.
RinaRosal
Ocean Coral & Turquesa had really comfortable beds
WyoCouple
It was my first time in Mexico,the beds were firm in Ocean Coral &Turquesa,but I like it that way.
adka
my family get to the airport at 2:00AM, can we get the room or we have to wait until 3:00PM?5 answers
if we have to we, what can we do if we have to wait until we can check in?
3 years, 45 months ago
california
Most resorts will allow you to leave your things in the lobby and enjoy the resort until check-in. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
We got there at noon, and couldn't get into the room until 3pm which is their check-in time.
KMcK
We arrived about noon and had to wait until 3 to check in and then they didn't get our bags to our room until 3:45 :O(
We were able to eat lunch and hang out at the beach or poolside but only if we got into our luggage and went to change in the bathroom of the lobby.
GodsGem
they will make you wait until 3pm
Rybush32
We had to wait but they allowed us to check our bags & use use the pool & restaurants they also try to get you to do a tour timeshares
Minnion1234
Is the massage on the beach run by the hotel?5 answers
I saw that there are people who offer a better price for massages on the beach... Are these people from the hotel spa?
3 years, 43 months ago
Jes
Please inquire with the resort's spa for massages. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
They are not from the hotel but their massage is excellent.
Sharp5
Is private. We used their service. They did a great job.
Gabrisa
We paid for spa massages and feel we were overcharged. They have some outdoor tables but they are near the pool. We did wind up getting a massage right outside the resort directly on the beach and wished we had gone to them both times. It was much cheaper and just as good if not better in our opinion.
GodsGem
no they are a different company prices are alot less good though
totosan
room service5 answers
does resort ocean coral & turquesa have 24 hr. room service, included in price
3 years, 43 months ago
usa
It is an all-inclusive resort, meaning snacks, meals and drinks are included. They do have a 24 hr room service included. Please be advised the menus for 24 hr all-inclusive are normally limited at nightly hours. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
No it has free room service during the day until 11 pm. After that you pay. The minibar gives you six bottled sodas, six waters and to beers.
katchafly
Yes but just snack items like pizza, hamburgers, and desserts. If you get the Privilege package you have more options.
loril917
No it closes at 11:00
1cherokee
No, 11 to 11 is included. After that is extra charge
oldFashionedService
Is there someone that gets drink orders at the beach?5 answers
3 years, 41 months ago
Danielle
Please check with the resort directly in regards to pool or beach service. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Yes but its pathetically slow and inconsistent.
We gave up on multiple days and just got our own drinks. Even the privilege upgrade seemed to have bad beach and pool service.
oldFashionedService
yes. fabulous
Queens31
There is but only one person and takes awhile to get it
Trick is to order double and another one-tip,you'll find yourself taken care of...
Cancunexpert
Yes they occasionally have someone serving drinks but they are not consistent in asking everyone
Gabrisa
Is there anything to see Snorkeling off of the resort? I.e. Reefs, fish?5 answers
3 years, 41 months ago
Virginia
There are definitely fish, jellyfish, sometimes sea turtles off of the resort. However, to get a full snorkeling experience with reefs and variations of fish, a snorkeling excursion may be a better fit as Puerto Morelos has plenty to see!
JeannieCC
Yes, or you can take a tour to see Chiche'n Itza' , the magical ancient Mayan world as we did.
Zazzybone
Yes, took us an hour to get there but Xel-ha is the place you want to go to do that.
JessyMerk
Yes, we had an amazing time snorkeling! Very beautiful. I cant wait to do it again.
Malu
The water is beautiful. The reefs are beautiful and the colors on the fish are amazing.
TONY8377
Amenities5 answers
This site does not have a dollar signs next to snorkeling and sailing. I have looked at people's reviews and they stated they had to pay extra. Why is that? Do you have to pay extra for snorkeling,sailing and kayaking at ocean coral and turquesa resort?
3 years, 41 months ago
Pam
With amenities and activities like these, pricing is always subject to change, and most often do come at an additional charge.
JeannieCC
Yes you have to pay extra but you leave right from the beach. There are also vendors who walk up and down the beach selling cheaper excursions. There is a nice reef to snorkel at that you can see from the beach. We saw sea turtles and had a good time.
loril917
We just returned. Snorkeling on the barrier reef is extra - $45/adult, $35/child. This pays for a boat ride of about 15 minutes out to the reef, equipment and a guided swim of about an hour. Sailing was extra, but I don't know exactly how much. I am not sure about kayaking.
Faeroe
Yes,you pay extra for pretty much everything
Hotel provides a volleyball :)
Cancunexpert
There were kayaks and a catamaran that we were told we could take out free of charge for a half hour but we were told we were expected to tip them to do so. As far as snorkeling equipment, none was available. They wanted you to pay for excursions. The ad makes it sound like the snorkeling was on site, however it is not.
GodsGem
Can I drink the water?6 answers
3 years, 41 months ago
Lori
No, we strongly recommend not drinking any water that is not bottled water.
JeannieCC
The water served at the resort restaurants are from bottled water. We did not drink the tap water. There is plenty of individual bottled water available all throughout the resort.
wagdaggrls
If you have to sure but should drink bottled water only
Cancunexpert
Water is safe to drink
Gabrisa
We drank the water in the restaurants and they had bottled water available although it was rarely cold.
GodsGem
They give you bottled water
Lala110
Are there kayaks and sailboats at the resort guests can use? If so is there a charge?5 answers
3 years, 40 months ago
Connecticut
This resort does have Windsurfing, Catamarans, Kayaking, and Sailing available as part of your all-inclusive package. However, some required equipment may come at an additional cost. For pricing, please contact the resort directly.
JeannieCC
Yes. You have to pay the tax
2017FunSun
There were kayaks provided by third party and yes,there is additional Charge The hotel itself doesn't provide anything but a volleyball .
Cancunexpert
kayaks and sailboats is free for guests , no extra charges for it
natali
Yes and there's no extra charge
Chelsee
Does the hotel provide tennis racquets and balls?5 answers
2 years, 35 months ago
Duluth mn
Yes.
CCGreg
Yes
Nb003668
Not that I was aware of. They really didn't explain what they had. I had to explain to a gentleman how the towel cards worked. It was very unorganized.
Rzetti2016
yes hotel provided all this equipment for tennis with no charges
natali
YES!!
Yary
Can you smoke at pool5 answers
Can you smoke at the pools and beach
2 years, 34 months ago
Sandy
Please check with the resort directly regarding smoking policy. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
People were smoking at the pool.
Gillian1969
I didn't see people smoking at the pool
Lovethebeach14
yes you can smoke without a problems.
natali
Yes
Chelsee
Can you smoke at this resort?5 answers
2 years, 34 months ago
South Dakota
Please check with the resort directly for the most up to date information. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
no. only outdoors
Queens31
I don't smoke but there were people at the pool,not inside ,smoking
Cancunexpert
You can smoke everywhere but in the buildings.
JayMacdon
Yes. You can smoke pretty much anywhere outside.
MrsKazz
Are your elevators fixed5 answers
Are your elevators fixed
2 years, 33 months ago
Sandy
The elevators should be up and running, however for the most up-to-date information, please contact the resort directly.
JeannieCC
yes
Queens31
Nope!
Patmar
No
HeatherP
Not yet
AlexR10
Can you smoke at pool5 answers
2 years, 33 months ago
Sandy
Please check with the resort for smoking policies. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
you are not supposed to, but some people were.
Queens31
yes they do allow smoking at the pool area
Joibaker
No you cannot
Beachtime101
Not sure but they did allow smoking which I was not happy about.
Rzetti2016
Are the drinks at Ocean Corral and Turquesa good or watered down?5 answers
2 years, 31 months ago
Missouri
Most drinks were good to very good. Only had one that was watered down.
Goatnut
Please check with the resort directly for the most up to date information regarding drink selection. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Alchohol is great....but regular drinks like soda or tea you wait forever for refills
AFshnut
They are good.
Schnoor
They are good. Some times they are a little watered down, but you can ask them to put extra alcohol in it.
Marisa870
Are the pools heated5 answers
2 years, 31 months ago
United states
It is a tropical area so the pools are not heated. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
The pools are not heated.
Gillian1969
No they dont need heat. Its in the mid 80s all year long and lows in the low 70s
AFshnut
Pools were not heated when we went 2nd week of May however if you go when its warm there is no need.
Auntiedev
Yes
Schnoor
Is there a laundry room available at ocean coral turquoise5 answers
2 years, 30 months ago
Oklahoma
Laundry services are available for an additional cost.
JeannieCC
Not aware if there is one
Bayouman
No laundry facilities.
Patmar
Not that I saw.
Rzetti2016
Yes there is
IreneS
How secure is your personal property, like passports, money, credit cards?5 answers
Staying at Ocean Coral & Turquesa resort
2 years, 30 months ago
Nance
A safe deposit box is supplied in the rooms so you may leave your items in there if you wish. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
There is a safe in the room that you set the passcode :)
ChicagoCouple20s
In room safes free to use, resort felt very secure. So much so we left our balcony door unlocked for easy access.
Misa7677
I'd say it's safe. There is a safe in the room where you can lock your personal things. On out first day we left everything out on the table ,iPads passports ,money and everything was there ,they even left us a reminder to use the safe.
Cancunexpert
We felt very secure at the resort. There is also a safe in your room that you can use. You put in your own pass code so we utilized it for the entire trip.
Joibaker
The transportation to and from the airport is included in our package. We are traveling with a 3 yr old and 7 year old. Are there car seats?5 answers
Do we have to bring our car seats for the transportation to and from the airport or are there child restraints included by the transportation company?
2 years, 30 months ago
Nance
We can certainly inquire with the transportation company, please be advised, there may be an additional amount for that service. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
You can request a car seat and Cheap Carribean will notify the transportation company. You can pay Cheap Carribean in advance. The fee is nominal and the car seats are good quality and clean. You need to make sure you tell the travel company that you have paid for this when you check in for your return trip to the airport, just to make sure they have it.
Nanbar
You should contact the transportation provider and ask,most likely they will provide seats.
When we booked ours they specifically asked us if need seats.
Cancunexpert
No.
Rzetti2016
No car seats, many times not even seat belts to secure your own.
JBix
When is the "sea weed" season ? Is there a bunch of sea weed on the beach now ?5 answers
2 years, 28 months ago
Houston
Please check with the resort directly in regards to sea weed at the resort. If you have any further questions or need help booking, please call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
It's definitely now! We went into Playa Del Carmen one day and the water and beaches were clean there. Stay away from Puerto Morelos right now. Couldn't get in ocean because it was like thick seaweed soup and they didn't clean up what they shoveled into piles onto beach. Very stinky!
Krsha
We were there Aug 1-5 yes much weeds on beach. But still nice to walk along. Many more things to do than beach. Bar service on beach is excellent! Pools amazing!
LesaH
Little bit of see weed not a lot
IreneS
yes , right now there is sea weed in a water but its not a lot, several days sea was clear then when storm started sea weed appears of course too.
natali
Is Your Question for CheapCaribbean.com?
Contact our Customer Support team.
Room Information
Ocean Coral & Turquesa features 591 suites. All suites come appointed with air conditioning, telephone, satellite television, safety deposit box (fees may apply), hairdryer and much more.
The reception staff at Ocean Coral & Turquesa on Riviera Maya is phenomenal. They greet guests with a nice, cool, welcoming drink. It makes you feel like a celebrity!
What We'd Change
The specialty restaurants are first come, first served, so be sure to get there early. It would be nice if they had a reservation system.
Why You Should Go
If you want to see all kinds of fish, urchins, anemone and other sea critters this is the place for you; afterward, just chill out by Ocean Coral & Turquesa's beautiful pools.
Available Amenities
Tour Assistance
Beach
Volleyball
Business Center ($)
Cable/Satellite TV
Babysitting/Child Care ($)
Children's Activities
Children's Pool
Concierge Services
Conference Facilities ($)
Cribs Available on Request
Daily Maid Service
Fitness/Exercise Room
Gift Shop
Jacuzzi
Kayaks
Kids Club
Laundry Services ($)
Lounge Chairs/Umbrellas
Nightly Entertainment
Snorkeling
Swimming Pool(s)
Tennis Court(s)
Scuba Diving ($)
Sailing
Aerobics
24 Hour Front Desk
24 Hour All-Inclusive
Steam Room
Safe Deposit Box
Medical Services ($)
6 Bars/Lounges
8 Restaurants
Porter/Bellhop
Massage ($)
Elevators
Audio-Visual Equipment ($)
Catamarans
Wedding Services ($)
Room Service
Dry Cleaning Services ($)
Windsurfing ($)
Sauna ($)
Honeymoon Packages ($)
Watersports Center ($)
Beauty Salon ($)
Handicap Facilities/Wheelchair Accessible
Car Rental Available ($)
Dive Shop ($)
Scuba Demonstration
Banquet Facilities ($)
Nearby Excursions & Attractions
Beach
Coral Reef
Dining
Fitness Center
Golf Course(s)
Horseback Riding
Jet Ski Rentals
Marina
Mayan Ruins
Medical Facilities
Motor Boat Rentals
Nightlife
Parasailing
Sailing
Scooter/Moped Rental
Scuba Diving
Shopping
Snorkeling
Water-Skiing
Windsurfing
Map of Local Area
Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every
budget and every activity.
Imagine gliding through clear blue waters, around a tropical reef teeming with
colorful fish. Like what you see? Now imagine yourself exploring the wonders of
a Mexican cenote, an underground source of water. If you're ready to make these
adventures a reality, then discover what's waiting for you at Ocean Coral &
Turquesa in beautiful Riviera Maya.
Known as the gateway to Mexico's famous Riviera Maya, this all-inclusive
resort is located in the quiet fishing village of Puerto Morelos. With gorgeous
coral formations, the area attracts divers from all over the world. Even if you
are a beginner, you can experience the beauty of the deep too, since Ocean
Coral & Turquesa offers an introductory scuba lessons in the pool. The
nearby Dive It! Diving Center is also available for PADI-diving courses or
snorkeling excursions.
Besides out-of-this-world diving for adults, Ocean Coral & Turquesa
makes sure kids have the time of their lives too. At Mini Club Daisy, kids 4-12
can set off on treasure hunts, play water sports, and put on shows. Even the
older kids will stay busy at the Teen's Club, where they can even get their
daily video-game fix thanks to the five gaming stations, or get their daily
dose of sun with beach volleyball and kayaking.
At Ocean Coral & Turquesa, four pools, a children's pool and a Jacuzzi
make your vacation wet-n-wild! Paddle over to the Blue Pool swim-up bar for a
pina colada. After a day of play, it's time to head to one of the resort's
eight restaurants. At Villa Marina, pair a grilled-seafood entree with a
salt-rimmed margarita. In the mood for something lighter? Head to Le Petite
Creperie for a sweet or savory crepe. Meanwhile, Mike's Coffee is the spot for
your morning tea or a little afternoon pick-me up.
To top it off, there's a daily activities program and nightly entertainment.
Add in a seaside massage or a facial at the spa, and in no time you'll be
saying "Adios, real world... hola, paradise!
This hotel is All-Inclusive.
Features include:
All meals, local drinks, snacks and mini bar
Daily activities program
Nightly entertainment
Kid's and Teen Club
Selected non-motorized water sports
All taxes and gratuities
DINING
This hotel includes unlimited food and drinks, but some dining restrictions may
apply. Please check with the front desk for details.
Casa Del Mar Type: Buffet Hours: Continental Breakfast- daily, 6:30am-7am; Breakfast- daily,
7am-10am; Lunch- daily, 12:30pm-3pm; Dinner- daily, 6:30pm-10pm Description: International buffet restaurant serving continental
breakfast, lunch and theme dinners.
Hacienda Los Girasoles Type: Mexican Hours: Daily, 6pm-10pm Description: Mexican restaurant serving a la carte dinner with such
specialties like enchiladas poblanas and burrito norteno.
Sensai Type: Asian Hours: Daily, 6pm-10pm Description: Asian Restaurant offering an a la carte dinner and
teppanyaki stations. This is an adult-only restaurant. Dress code: Elegant casual. Long pants, closed shoes and a shirt with
short or long sleeves are required for men. For women, no flip flops or shorts
are allowed.
Ritrato D'Italia Type: Italian Hours: Daily, 6pm-10pm Description: Italian restaurant offering an a la carte dinner just a few
steps away from the sea. Dress code: Elegant casual. Long pants, closed shoes and a shirt with
short or long sleeves are required for men. For women, no flip flops or shorts
are allowed.
Route 66
Type: American Hours: Daily, 5:30pm-10pm Description: American-style diner serving an a la carte dinner. Doubles
as a sports bar offering late-night snacks and bar service.
Villa Marina and Margarita Lounge Type: Caribbean Hours: Lunch- daily, 11am-5:30pm; Dinner- daily, 6:30pm-10pm Description: Provides casual buffet lunch and seafood- and meat-grill
for a la carte dinners.
Mike's Coffee Type: Coffeehouse Hours: Daily, 10am-11pm Description: Coffeehouse serving tea, coffee, cappuccinos, espressos,
sandwiches, cookies and cakes.
Le Petite Creperie Type: Creperie Hours: Daily, 6:30am-10:30pm Description: Offering a la carte sweet or salty crepes, salads and
pizzas. Located by the pool.
Blue Moon Type: International Hours: Daily, 6:00pm-10:00pm Description: Offering elegant international cuisine in a romantic setting, for adults 18+
All hours are subject to change.
BARS/NIGHTLIFE
Lobby bar
Daily, 8am-1am.
Aqua Chill-out Bar
Chill-out Bar. Daily, 10pm-1am.
Blue Pool Bar
Offers swim-up service.
The Margarita Lounge in Villa Marina
Serves a wide selection of cocktails and drinks
The Score
Doubles as a Sports Bar after dinner, offering drink service all night.
The Privilege Lounge
Provides drink service for Privilege Service guests.
BEACH
Ocean Coral & Turquesa sits on a beautiful, white-sand beach, and just off
shore are coral formations that provide a destination for daily dives.
Complimentary lounge chairs, palapas and beach towels are provided, and a
variety of water sports are also available.
POOLS
Ocean Coral & Turquesa features 4 outdoor swimming pools, as well as a children's
pool. The pools include complimentary lounge chairs and towel service and a
swim-up bar.
SPORTS/ACTIVITIES
Water
Windsurfing
Catamarans
Kayaking
Sailing
Available for an additional charge:
Scuba lessons
Scuba diving
Land
Fitness Center
Beach volleyball
Tennis (lit for night play)
Aerobics
Sports center
Golf
Golf is available near Ocean Coral & Turquesa.
INTERNET
Ocean Coral & Turquesa offers Wi-Fi complimentary Wi-Fi access in the lobby
and in Privilege Service accommodations, but all other room types will have to
pay an additional charge for timed access.
SPA SERVICES
Despacio Spa offers a wide-range of treatments that will leave you feeling
relaxed and recharged for an additional charge. Services include:
Sauna
Massages
Beauty salon
Facials
Treatments for brides
Seaside massages
Relaxation room
Equipment and hydro-massage room
Fitness center
WEDDING/HONEYMOON
Let the wedding planners take care of all the details for you. Please contact the front desk for more information.
Ocean Coral & Turquesa also offers a complimentary honeymoon package.
Welcome gift in your room
10% discount on Despacio Spa Centre services
Nightly turn-down service
One "candle light dinner" for two, including one free bottle of wine or sparkling wine
In-room, continental breakfast the first morning of the stay
Room upgrades availability upon check-in
Late check-out subject to availability
CHILD CARE
The Mini Club Daisy offers activities for children ages 4-12. Daily,
9am-4:30pm. Services include:
Staff of professional monitors led by a mascot, Daisy
Mini disco
Activities on the beach (treasure hunts, contests, sandcastles, walks,
etc.)
Activities at the indoor pool (water balloons, educational games, water
polo, etc.)
Field trips
Sports
Shows put on by the kids
Buffet lunch
In-room babysitting services require an extra charge.
There is also a Teen's Club, available from 11am-midnight, which offers:
Five video gaming stations (Playstation 3, Xbox 360, Nintendo Wii)
Guitar Hero concert
Home theatre
Disco
Indoor/outdoor sound system
Snack bar
Foosball
Terrace swings
Board games
Organized activities, including beach volleyball, tennis, soccer, water
polo and kayaking
ADDITIONAL INFORMATION
Location
Ocean Coral & Turquesa is located 17 mi from Cancun Airport (CUN), 21.75 mi
from Playa del Carmen and 19.88 mi from Cancun.
Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not
included in your hotel reservation.
Tax Payment
The government has approved a new tax for visitors visiting the Mexican municipality of Puerto Morelos. The resort reserves the right to collect this new tax to all visitors. This tax will be a flat fee of $24.18 pesos (approx. $1.16 USD) per night per room. Please be mindful of the fluctuation of exchange rates, as this exact dollar amount may vary.
Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and
Costa Rica may put limits on the use of motorized water sports, and loud
music.
All hours, fees, amenities, information and services are subject to change
without notice.
