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The freshly-renovated, oceanfront Now Sapphire Riviera Cancun offers the Unlimited-Luxury® beach getaway of you and
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The freshly-renovated, oceanfront Now Sapphire Riviera Cancun offers the Unlimited-Luxury® beach getaway of you and your family's dreams. Perfect for romantic getaways or family vacays, this stunning resort is surrounded by lush, tropical palms, soft sand and the sparkling sea–talk about paradise!
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"My husband and I went to now sapphire from Oct. 22 to 31, well let me tell you, from the moment we got there until the last minute, there is nothing we can find to complaint about. The resort is beauti..." – Lilyperu
639 out of 753 (85%) customers would recommend this product to a friend.Read All Reviews
Customer Rating
Value
4.3
Service
4.5
Beaches & Pools
4.3
Dining Options
4.0
Room Comfort
4.4
"My husband and I went to now sapphire from Oct. 22 to 31, well let me tell you, from the moment we got there until the last minute, there is nothing we can find to complaint about. The resort is beauti..." – Lilyperu
639 out of 753 (85%) customers would recommend this product to a friend.
All Customer Reviews
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November 17, 2019
The resort is lovely and the staff is super friendly and accommodating. The room, while modern, clean and well appointed, was dark (tropical view). the beds were doubles not queens and were uncomfortable--even down to the small and fluff-less pillows. For 3 of us we only got 3 towels -- not enough for a beach vacation.
24 hour room service was a plus and that food was decent. The quality of the food at the remainder of the restaurants left much to be desired. The burgers at the poolside grill were inedible and while some of the food was fresh, most of it didn't taste very good at all. The buffet was small and choices were too limited. Because of this, we will not return to this resort.
Alcohol watered down. Restaurants closed at times. Food was average to good. Beach not so nice. Pool was beautiful, activities were great, staff was friendly but did not speak English. property is nice. transport was efficient.
The beach was full of seaweed and the water looked very dirty.
The tap water from the sink and shower head smelled so horrible. I spoke with the front desk and they said they would send someone to check. No one ever came. I wouldn’t recommend this resort to anyone.
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99 questions, 487 answers.
Room upgrade11 answers
I am looking to book a trip (March 6 - 11th, 2011) to the Now Sapphire Riviera Cancun but would like to upgrade the room to a perferred junior suite ocean front. Can I do this upgrade and how?
8 years, 107 months ago
Art
There are Preferred Club Junior Suite Tropical View rooms available for your dates of travel, however it looks as though the Ocean Front rooms are not cuurently available for those dates. If you are flexible in your dates of travel, the OceanFront room is available in the weeks after March 6. This is, of course, subject to change, based on availability.
KateCC
I would call them before you arrive or ask when you check in. The earlier the better though. Have fun!!
DHW19
NO - you have to do it at the hotel - its about $80 per day and gets you an ocean view room with wireless internet - it's not worth the extra unless you really want it.
shinkie
Do it here before you leave we got ripped off at the Resort the charged us for the "Prefered" but gave us a regular room and allowed us to use the amenities
Rebelmom
You can do it at the hotel when you check in. About $600 per couple per week.
Crankyhanky
That's exactly what we did. We called a CheapCaribbean rep and she helped us do the upgrade. The upgrade was definitely worth it!!!
FramilyFun
I am planning a trip in September and am reading a lot of different opinions on the preferred upgrade. If I do it now it's only $200 extra or so for the entire trip, is it worth it?
From reading the description I see the limited pool access area, but is the room any type of upgrade really?
carsontravels
You can upgrade anytime, even when you arrive at the resort.
JAKEWOODY
not worth upgrade. u just get a few extra kicks. other people i talked to said not worth extra money. we just got back aug. 26th ..
mommylauren
I upgraded my room at the last minute by contacting the resort via email. They were able to make these arrangements. I thoroughly recommend the upgrade - ask for 2nd floor or higher and you'll have a jacuzzi on the balcony.
CaribbeanVacationLover
I always upgrade to ocean view. Your going to Mexico! Seeing and hearing the ocean is why you go!! The "tropical view" will get you smack dab in the jungle from your balcony. We did see some wild cats around the resort and heard some dogs. I always request NOT on the first floor because I don't want anything sneaking into our room. As for the Preferred club, I think it is waste of money. Here you can use the adult pool if you are preferred but it is REALLY quite there. If you want to socialize the regular pool is where everyone hangs out.
jenyd
Art,
We just got back from NOW Sapphire.... Enjoyed our week, great time, food, drinks, etc.
When we checked in at the desk, we were offered the opportunity to upgrade, for a fee, but we declined the offer. We were close enough to the pools, beach and main building that having the sun and surf on our balcony was not a priority.
With great weather, you'll have a great time. All the restaurants are fantastic. Bring 1 or 2 pair of long pants for dining (I survived on 1).
Bill
billyb
This question is way past. (March6-11th 2011 but to answer this general and frequent question....You can upgrape to preferred when booking the reservation or once you get to the resort. Personally my husband and I agree that we would wait til we get to the resort. Prices tend to be more negotiable and then you can see what preferred status can get you. We feel it is really worth it but thats only our opinion! We enjoyed the preferred lounge and the quiet preferred pool area.best! The staff in the preferred lounge were awesome to us! We celebrated our 30th Wedding Anniversary there!
MorningSunshine
Does the Now Sapphire Riviera Cancun have ashtrays on the property?11 answers
We purchased our tickets and I was doing some research online and found out it's a non-smoking hotel... Can we still smoke on the balcony and around the propery (just not indoors)?
8 years, 102 months ago
Mysty
Resorts have designated areas outdoors where smoking is permitted.
MariaCC
There are no ashtrays in the room. However, there were people that were smokng outside and in the bar and loiunge areas. They even have a guy that hand rolls cigars so you should be okay.
dinai
For this to be a non-smoking hotel - the main lobby bar area is huge and opens out in several directions - to the pool, to the show dining room and theater, to the main lobby and to the restaurants. This area is open - no walls so the ocean breezes are always flowing through. There were ashtrays here and there were a lot of smokers. I am not a smoker and do not have a problem with others smoking but I also do not want to stay in a place where I have to be constantly surrounded by the smell of smoke. For all of the smokers, it really was not a problem because of the constant circulation of outside air. The one thing I didn't like was they also sell cigars in this area and there were a few that bought and smoked these - much stronger odor that lingered longer.
mkoehler
Yes, everyone smoked here. Just not in restaurants or in rooms.
Crankyhanky
I know there were ashtrays in the resort lobby area. Unfortunately i didn't pay too much attention to where you could smoke because i don't smoke.
FramilyFun
You can smoke outside. They have ashtray/trashcan combos around the property
Dubblegz
Yes they have ashtray around outside. Just no smoking in the room or restaurants.
airbiscuit
We saw numerous guests smoking on the resort grounds. We are nonsmokers so we noticed others walking along the sidewalks and poolside smoking.
DisneyCrazy
Yes - you can smoke everywhere but in the room.
akh3646
We actually seen guest smoking right on the beach
TLITTLE
try smoking cessation program. we prefer nonsmokers in resorts sorry that is just my opinion. there are kids around better to be smoke free environment.
queencafe
are the restaurants air conditioned is there seaweed on the beach are the beaches nasty?11 answers
does this hotel cater to teens? are there lots of jellyfish inn the ocean?
is the food terrible?
is there any resort better?
Thank you
8 years, 101 months ago
lu
The hotel does not cater to teens. I did not see very many jellyfish in the ocean because you cannot get in the ocean for the sea weed. The Valentine was highly remember by some people that stay there, who was riding on the bus back to the airport. My next trip I will stay at THE ROYAL.
Mellie
market cafe is open air facing the beach, the deck is open for the preferred members. yes there are seaweeds but that is part of nature, The explanation why there more than other is that there is nearly corral reef by the Yucatan Peninsula. Not really bothersome.yes they cater to teen they have young entertainment team to keep the very young and teens with the explorer club . I see them on the pool and beach for the volleyball games. water polo etc. pls read my review on food on the comment section. Not bad at all except lemongrass restaurant. I recommend place for family.
queencafe
The restaurants are air conditioned. There is seaweed on the beach but not an overwhelming amount that makes not want to use it.
Dublin
Yes, the holtel does cater to teens. They have an activity program daily for adults and teens. It would be a great place for kids to go. We did not see any jellyfish and we spent time in the ocean. The food is awsome! I have been to Mexican resorts numerous times and the Now Sapphire has some of the best food available. The outdoor restaurant has Ribeye steaks that they cook on the grill; they were wonderful! They have a sushi restaurant that is great; all of the food and service is great. All but one restaurant is air conditioned. The beach is sandy and clean!!!!!!!!!!!!!!
JAKEWOODY
they have a kids club . but for the younger ones. they say they have a teen club. but they dont offer much. yes lots of jelly fish. i got bitten up alive by bugs on the beach . food was good small portions. restaurants are air conditioned. not the market buffet where they serve breakfast and dinner, hotel is not near anything. if you stay closer in can cun near marriot other hotels ..
mommylauren
I don't know what is available at the hotel for teenagers.
The food was not excellent,. but satisfactory
The restaurants are not air conditioned.
The beach is nice - but there was alot of seaweed.
halloween
I don't know about the restaurants because I never went there. There are buffets almost every night that come with a show so that is the obvious choice. The buffet has a lot of options and the food is great. There is also a breakfast buffet that is good and has everything that you could want. Room service has many options but the food is not good. Don't worry cause you will eat so much throughout the day that you would not even need room service. The beach does have seaweed but it is not nasty. I'm not a beach lover and even I found it hard to leave the beach. The water feels AMAZING. The seaweed comes from the reef. No jellyfish at all. The resort does cater to teens. There is a kids club that has many different activities and video games to keep them busy. NO RESORT BETTER!!!
mekaboo
There was no air conditioning in the restaurants when we were there. Not sure if that is due to it being off season or not. Could have used some, especially at night. The beaches were beautiful and clean. There was some seaweed in the water due to storms that came through at night. We did have a jellyfish warning one day, but I did not see any. I don't know if the hotel caters to teens or not, did not travel with children. The food was delicious and the service exceptional. I have been to many resort down there and this one is as nice as many of them. Not as big, but definately a place I would go back to again.
msboggsy
1. Most of the restaurants are air conditioned- you have the option to sit outside at some of them if you wish.
2. Seaweed does get washed up on the beach but there is a guy with a tractor and a giant rake-looking thing picking it up all day so it never gets in the way.
3. Fun for all ages. We didn't see any jellyfish.
4. Food= delicious. When I went to Puerto Vallarta a few years ago, the food was gross. Now Sapphire served me the best steak I have ever had- and I live in Nebraska; we are known for our good beef!
5. This resort was extraordinary- I have zero complaints!!!
HappilyEverAfter
I went to 3 differnt resorts while down there a week ago. Love this one the best. It has a kid zone and there are activities for all age kids throughout the day and night.
No I didn't see any jellyfish. There is seaweed but that can't be helped.
The food was good. Wasn't awesome but was not bad.
katie1780
there were not a lot of kids when we were there in mid October. Did not see any jelly fish but someone we know got stung by one according to the medics on site. We liked Now Jade better because the bathroom was more spacious and you could see the ocean from the pool. Our favorite is Dreams Riviera Resort and Spa. Food here was good, loved the asian restaurant and no reservations required like a lot of places.
jenyd
did anyone go on the beach and in the ocean? is it good or bad?11 answers
is there a club for teenagers age 16 and 14 Thanks? Is there entertainment in the evening?
8 years, 101 months ago
coco
The beach and ocean are wonderful! It is sandy and very clean. There are many activities for the young. They have a room with a WII and Playstation and lots of outdoor activities for them throughout the day. They keep them very busy. They have pool tables and ping pong tables outside too. They also have a trampoline there and you are secured in a strapped outfit and you can jump and do flips in the air! My kids would love it, even my four year old.
JAKEWOODY
beach was awful. sea weed everywhere. a truck comes by to pick up the sea weed. i wanted to go in. but it was gross.
mommylauren
We were on the beach daily. The beach is nitce but the ocean had a lot of seaweed.
I don't know if there is a club for teenagers.
halloween
The beach is beautiful, the sand is clean and extremely soft. You can go in the ocean, however, it is very close to a reef so there is a lot of plants and seaweed in the water.
The is a "club" for teenagers with different activities almost every hour. I believe it is called the "core zone".
The resort has entertainment each evening; something new each night. There are also scheduled actvities throughout the day.
zenka
The beach is great but there is some seaweed. Don't be fooled by the seaweed though because the water is AMAZING and I'm not even a beach lover. The beach is not as crowded as the pool which is a good thing when trying to relax. There is a kids club but I do not know the age ranges. Everyday, and night, there are activities and entertainment. A lot of fun to be had.
mekaboo
The sand on the beach is white and wonderful, the beach is only blue/green for about 20 feet, there is seaweed.
I don't have teenagers so I dont' know what they might have for them. yes, they have live music in the lobby bar area every night and there is dancing there. It is a great place to meet people.
Grannyjanny
The beach is very nice. Clean and many chairs to choose from. The water had a bit of seaweed in it due to the storms during the night. The water is warm and wonderful. I didn't travel with kids, but did not see a teen club. They did have a club for younger kids. There was some king of entertainment each evening and then a band around 10 p.m. with dancing. The disco was also open.
msboggsy
We spent a lot of time on the beach and playing in the ocean- the sand is so soft and the water is really clear (as long as it isn't really windy). As far as the evening entertainment, they have different entertainment every night (they had a caribbean show, Mexican dance theater, Magician, etc. when we were there). They are family friendly but not cheesy- fun for all ages, in my opinion!
HappilyEverAfter
There is a night club. When we were there a week ago. It was pretty dead. Maybe during prime time season it picks up alittle. I think it is also more for adults. They do have a kid section and activities throughout the day.
katie1780
water was warm, the sand is incredibly soft!! There is some seaweed that washed up but a tractor runs thru and picks it up. No shells to pick up for kids.
jenyd
The beach is awesome. The water is clear, but there is some sea grass growing close to shore. You just have to find a nice sandy spot to walk out.
Lemondrop
Is there outdoor dining for those who are not preferred guest?11 answers
8 years, 100 months ago
sheryl
Hi Sheryl,
The only outdoor dining option at the Now Sapphire is the Romantic Dinner on the Beach which is offered at an additional cost for all customers. All the restaurants at the resort are located indoors. Feel free to contact us with any additional questions.
ccsusan1
All restaurants are open to all guests regardless of preferred status (except continental breakfast in the preferred lounge).
lolasaysyes
Yes - several of the restaurants have outdoor dining for everyone - not just preferred club guests. You can also plan a romantic dinner on the beach at an extra cost.
CaribbeanVacationLover
Outdoor dining is for preferred guests only unless you schedule a romantic dinner on the beach. Spring for the preferred club. Breakfast by the beach is beautiful.
mekaboo
yes, some of the restaurants have outdoor dining, doesnt matter if your preferred or not.
Akool
When it comes to dinning there is no difference between the regular guests or the preferred guest, when you arrived at the check in station at the restaurants they don't know if you are regular or preferred just tell you you would like outdoor seating.
Pincher
yes!
Grannyjanny
All dining is done in the dining rooms (even if you are not a preferred guest) unless they have a dinner occassion set up on the beach.
msboggsy
Yes, you can dine outdoors at the Bluewater Grill (steak and seafood restaurant, small portions) or at the French and Asian restaurants on nights when they are open.
erikaseven
Yes, the Bluewater Grill has deck seating as does Fresco the Mexican restaurant. Both places overlook the beach and sea.
csama81
Yes!
hughanne
IS there wifi at this hotel?11 answers
Is there wifi in this location? If so around the whole area? Free or Paid? How much
8 years, 97 months ago
Daskalo
Upon calling, the resort advised the lobby area has WiFi which costs approximately $15 per hour. They have advised that the cost is subject to change.
MariaCC
free wifi with perfered club in room and free wifi in lobby also around main pool
poolside
only at selected areas around the pool and around the beach I do not beleave in the rooms, also in the main lobby areawhich most of the activities happen around I think small fee for the service
billbob
There is wi-fi for a daily or hourly fee. Service is available in the rooms, lobbies and pool area.
Professora
There is wifi available at the hotel free for preferred guest or at a charge of 15$ for daily access. There is also a business center with 3 computers located near the main lobby and additional computer access located at the preferred guest lounge.
kfieldin
There is WiFi available. I'm not sure if its around the whole resort or not as we only tried accessing while in our room. We didn't pay anything for it because we upgraded to a "preferred" status so it was included in our package. I highly recommend upgrading because there are lots of great perks with it.
twalker
There is wifi at the hotel but it is only available to preferred club members. This is definitely something that needs to change because most hotels offer it complimentary in the lobby.
kmidge211
No wifi. You can upgrade to the Preferred Club for "complimentary computer and Internet access."
spitfire690
Yes, the hotel has a WI FI, it's not free.
Majka
If you are preferred wi fi is free and if your not they will charge you.
ben33156
YES THERE IS
imelectric
Do I need to apply Mexico visa for this trip? Is there any age limitation?4 answers
I am 20 and now holding F1 visa, studying abroad in USA.
7 years, 97 months ago
Miu
Please be advised that we only have information for those holding a US passport. We do recommend contacting the embassy regarding the requirements you would need to travel to Mexico.
MariaCC
Cheap Caribbean should be able to answer that question.
FROST
We just used our passport. I think the age limitation is over 18
bigjack47
Not sure if an F1 Visa is just for studying or familiar with its restrictions however, you need a Passport to be able to travel abroad. The regular Passport will do & then you would not need Mexico visa. Hope this helps.
Carmen10989
Is there a night club on the property?11 answers
7 years, 94 months ago
Austin,TX
Below is the information on the night clubs/bars on property:
Eclipse Night Club
Nightclub and bar where guests can dance all day and night. Daily 10am-2am.
Moments
Located in the lobby for cocktails from noon-midnight.
Splash
Swim-up bar, located in the main pool. Daily 10am-5pm.
Preferred Club Bars:
The Reef
Preferred Club pool bar. Daily 9am-5pm.
The Sandbar
Preferred Club beach bar. Daily 9am-5pm.
DanielleCC
yes is one but close early 1am
fernando
Yes there is a Night Club
MartinK
Yes, it a disco type, but with different music themes ie) like 70's, 80's and other genres each night. Doesn't open until 11p.m. after the restaurants and main lounge area bar is closed. If it is raining, they open it earlier, because some of the outside bars are closed. But it stays open late. There is also a pool bar and beach bar, but they close earlier.
2ndHoneymoon
yes ...it seems to be the norm for a resort, although, the livliness of it depends on the attitude of the quests
FROST
Yes but we did not use it.
bigjack47
Yes
branbransmom14
No there is not a night club. They have a bar that opens after 10, but that is it.
Kbug
Yes - there is a bar/lounge/club that has good music!!
terrigus
Yes, it has a nice large bar & pool table. The music is current.
Carmen10989
yes
luvpiperoni
Whats the average cost for a treatment at the spa?5 answers
We were thinking about getting a massage and were wondering if it costs extra or is included in all inclusive? How much?
7 years, 92 months ago
Louisville, KY
Spa services are not include in the all inclusive package , but can be purchased for an additional cost directly through the resort. You must contact the resort directly for pricing.
ccsusan1
70 usd
SGarcia
Unfortunately, the All-inclusive does not offer a spa treatment. The resort does offer a coupon, but it cannot be applied to any promotion deals, so in other words you have to pay the full retail price for a service in order for the coupon to be applied. Promotions were only honored if you paid cash. My husband & I paid $149 SPA Dollars each (given to us for a problem we had) This was for a 50 minute deep tissue massage, however, prior to the massage, we had a hydrotherapy circuit, we drank chlorophyll tea, ate nuts & fruits & relaxed. So it's best if you arrive at least 1 hour before your scheduled massage, so you have time to enjoy the amenities. It was definitely money well spent! If we had to pay for it ourselves, we would as the services at the spa were wonderful!
Carmen10989
Yes it cost extra, We got a couples massage. We were able to use these coupons that the hotel gives you and got the couples massage for 50 minutes each for $190. If you go, make sure to go an hour before and they will treat you to other amenities for free....worth it. Just make sure to take wear your bathing suit there to enjoy them.
wagrph
Extra and expensive at the resort. If you are willing to walk down the beach towards Puerto Morales (30-40 minutes depending on how fast you walk) there are "Azul Massage" tents set-up and they give you a heavenly massage for a great price.
SunandSandVacationer
Are beach towels provided daily?8 answers
7 years, 92 months ago
Louisville, KY
Yes, the resort provides you with a towel ticket which you submit to receive a beach towel. When you return your towel the ticket is returned to you.
ccsusan1
yes
SGarcia
Yes they are!
terrigus
There are beach towels provided by the resort and there was no limit as to how many you could take. Some resorts allow 1 per guest per day. I like to have 2 towels, 1 to lay on the lounge and one to dry with. They were more than happy to offer as many as you needed. :)
SuGirl
Yes, plenty of fresh towels daily.
Carmen10989
Yes. Next to the main pool. They open at 8:00 am and you can use them to save your spot by the pool. If you can, keep the towels for the next day if you want to save a spot by the pool earlier than 8:00 am
holaRITA
Yes.
wagrph
yes
luvpiperoni
Is there a gym at this hotel?5 answers
7 years, 92 months ago
Tucson, AZ
Yes, the resort has a Fitness Center available for guest use.
ccsusan1
Yes - there is.
terrigus
Yes, it may small, but there's a gym & you can get a decent work out.
Carmen10989
Yes there's a nice gym at the resort.
Good for cardio and has a few weight training machines. I believe I saw 30LBs dumbbells as there max if u want to do free training, nothing bigger than that.
EvieNYC
yes
luvpiperoni
Are there dvd players in the suites?4 answers
7 years, 92 months ago
maya fan
No there are no DVD players in the rooms, however there is an Ipod docking station and a selection of pay per view movies available.
ccsusan1
yes
SGarcia
There was a DVD player in our room. We had a junior suite.
Krudnick
Yes there are
CandiceR
Elevators?7 answers
Are there elevators in the buildings?
7 years, 91 months ago
CT
This resort does not have elevators.
ccsusan1
no elevators
SGarcia
There are no elevators in the building
alicat23
No elevators, only stairs.
Adrian
I didn't see any elevators in the buildings. If this helps, the buildings are only 3 stories high & most have ramps.
Carmen10989
NO!!!
holaRITA
no
luvpiperoni
Ocean Front rooms - views5 answers
We just booked a preferred club jr suite ocean front room and I requested a second floor due to issues with too many stairs. Are the views as good from the second floor, or even the ground floor?
7 years, 91 months ago
Lighthouse
The Now Sapphire Resort is a total of 3 stories high. Since you have booked the Ocean front room category you should a view of the ocean whether you are on the ground floor or the third floor.
MeganCC
We just returned from the Now Sapphire and stayed in a preferred oceanfront room in building 6 on the second floor. We had a side oceanview. The view was very nice!
alicat23
I would say yes to that. But I will tell you that I was highly disappointed with the beach and ocean as well as others at the resort were. There was so much seaweed and the water was very dirty. I had my vision of it being pretty blue/green water and it was the complete opposite. So, for the money, if they charge more, it wouldn't be worth it to me. Also, we got a lot of bug bites in our room and it was infested with ants which we had to have them come spray for:-(
1midnight
We were booked in building 2 oceanfront on the ground floor. We wanted to move but ended up staying because they wanted to move us to building 6 which was a good walk to the main pool and restaurants. Try to get into building 2 if you can. We found it close to the main area yet quiet. The ground floor had a good view of the ocean but the palappas were in front of you. They did not however totally block the view. I would try to get the second floor in building 2 if I were you.
holaRITA
Yes
soupmc
What are the average temps and how busy is the resort during the first week in October?2 answers
7 years, 91 months ago
Lighthouse
The average temperatures for Cancun/Riviera Maya in October are high 87 low 74. October is generally a quieter month for travel but can vary from year to year.
MeganCC
I recommend checking out weather.com for the average temperatures. I just returned this week, and was told that it would still be "low" season in October. This week, it wasn't busy at all! It was perfect.
oceanblues
The temperature was in the 80s, but it rained a lot. It was their hurricane season.
Nykia
what happens during a hurricaine?2 answers
?
7 years, 91 months ago
koolspringsman
If a hurricane is forcast to hit your vacation destination and you have not yet traveled, you have a few options including cancelling your trip, changing the destination, and possibly other options depending on the severity of the hurricane, the policies of the resort/airline/etc. If you are already in destination when the hurricane is heading to your vacation destination, we will assist as best as possible including getting you out of the destination prior to the storm making landfall. If you would like further information or have specific questions regarding a hurricane, please feel free to contact our reservatiosn department.
KristinCC
Not sure of the evacuation policy, but Cheap Caribbean offers you another trip in its place because they factor in trip insurance everytime you book with them. So if your vacation is ruined, you can return at a later date without extra cost to you.
Carmen10989
Is there a shuttle service from the airport?6 answers
7 years, 91 months ago
Pa
We do offer the option of purchasing the roundtrip airport transfer service and it can be added during the booking process,
MariaCC
yes, we chose to do the private chuttle so that we did not have to stop anywhere else along the way..
GiiGii
YES. Olympus tours provided the service and it was easy to find, great people and prompt service with nice vehicles.
shorty77
Yes, for an extra fee Cheap Carribean provides your transportation to and from the hotel.
Carmen10989
Yes there is, transportaion to and from the airport was apart of the package
Tash20
No. We booked a private service through cancun airport transfers.
Hanna
what is included?6 answers
The deal says that it costs about 500 for 4 days and 3 nights stay at this all inclusive resort. what is included in this price? room and food or just room?
7 years, 87 months ago
Sam
As stated in the information on our web site, this resort is an Unlimited-Luxury resort.
Guests at Now Sapphire Riviera Cancun enjoy Unlimited-Luxury® services including:
* 24-hour room service
* All taxes and gratuities
* Full breakfast, lunch, dinner and snacks each day, no reservations required
* Mini bar refreshed daily with soft drinks, bottled water and beer
* Unlimited natural fruit juices and soft drinks
* Unlimited international and domestic premium brand alcoholic beverages
* Complimentary round of golf at Grand Coral Riviera Maya until April 30, 2013
* Core Zone Teens Club
* Expansive, sugar-white beach and crystal-clear waters
* Explorer's Club for kids
* Fitness center
* Four swimming pools
* Hobie cats
* Kayaks
* Live nightly entertainment
* Nightly movies under the stars
* Tennis
* Theme parties and entertainment
* Water aerobics
* Windsurfing
KristinCC
Room, Food and DRINKS. ALL DRINKS. Travel to the resort is extra.
oreoday99
Everything is included, room, food, taxes, and gratuity. You just have to pay for things like the spa, excursions etc.
Nykia
All inclusive..
Meaning including food, drinks (alcoholic or non-alcoholic) and room.
Also free room service is included.
EvieNYC
My all-inclusive package included room, all food and drinks including alcoholic beverages.
logansmimi
room, food, beverages including alcohol, and multiple daily activities
luvpiperoni
Airport transfers6 answers
How did the airport transfers work? We will be two women traveling alone and want to make sure we feel comfortable.
7 years, 87 months ago
md
The transfer went really smooth
jaguar2005
The roundtrip airport transfer service can be added for an additional charge during the booking process. We use a reputable company in Mexico called Olympus Tours to ensure the safety of our customers.
MariaCC
Definitely have the airport or resort book your cab to make sure it is legit, safe, and not over charging.
Nykia
We had Olympus travel transfers. They were very good. We had to wait a little bit once we got to the loading area before they picked us up. Word to the wise, once you leave the customs area with all your bags, and you turn the corner, promotions people will swarm you and also make you think they they are with Olympus travel. They are not. All they are doing is trying to sell you excursions and things, they are nice, but will keep trying to sell, sell. (We fell for it). Its not necessary. Just keep walking through the doors and outside, you will then see people holding signs for different booking websites, just look for Cheapcarribbean sign and they will tell you where to go to check in for your transfer to the hotel. When you get to the hotel you will have to check in with Olympus transfer there and they will let you know your pick up time.
wagrph
We did airport transfers through cheap caribbean (olympus) and we were not hassled by anyone while walking through the airport. Just walk outside and find someone with an orange shirt and they take care of you straight away.
SunandSandVacationer
we were also 2 women traveling alone. We were met at baggage claim by a representative and directed to our transport. Everything was very easy and efficient. We checked in the next AM with the group to assure the transport back to the airport coordinated with out return flight. Everything went smoothly.
logansmimi
Exchange from US Currency to Pesos6 answers
Is it necessary to exchange dollars for pesos before we arrive? What types of payment are accepted in the gift shop, for excursions and at the shops in nearby towns?
7 years, 87 months ago
lighthouse54
The official currency of Mexico is the Mexican Peso. American funds are widely accepted, though we recommend buying some pesos, especially for shopping at the local markets and tips. Currency can be exchanged at casas de cambio (exchange houses), banks, and hotels, though the latter usually have the highest rates and tack on a service fee. ATMs are readily available and accept foreign bankcards. Major credit cards are also widely accepted, however, be sure to make your credit card company aware of your travel plans to ensure funds are readily available to you.
MariaCC
In Cancun most shops take US dollars as currency HOWEVER your change will be in pesos. So I suggest getting change for large bills like $50 and $20 to small stuff $10, $5, and $1. This way you have the exact amount. Do this before getting to Mexico as it will be harder to get US change there. This was my mistake. Hope this helps.
oreoday99
12.50 pesos per US Dollar
ElizabethA
Nope, keep your US $. Bring $1's and $5's. I have to say there was no sign saying tips preferred, they were very laid back but certainly appreciated something like anyone else would. The service was terrific.
32carter
Currently, it is 12 pesos per $1 USD
BobJ
Dollars are excepted (happily) everywhere
MChick
Dress Code6 answers
How strict are the requirements that men need to wear long pants to dinner? Are golf shirts acceptable for men at dinner or do they need to wear button down shirts? Also, are dressier sandals that are a thong type (similar to flip flops) acceptable for women? I've had recent foot surgery and can't really wear dressy shoes just yet.
7 years, 87 months ago
lighthouse54
The dress code at the specialty restaurants permit sneakers, tennis shoes or sandals and dress shirts with short sleeves. Long pants or nice Bermudas are required for men as sleeveless shirts or flip-flops are not permitted.
MariaCC
it wasn't strict at all, I wore sandals to all the restaurants. My husband would usually wear pants (not jeans though) and a t-shirt. You might want to wear a shirt to the French restaurant.
juste82
You have to only wear dress pants for the fancier restaurants and you cannot wear sandals there. But every where else, you can dress very casually.
Nykia
Our first night we wore shorts to the Mexican restaurant and nobody said anything. I wore pants and my fiance wore a skirt and dress on the other nights. I also wore just polo shirts. I wore regular dress shoes, but did see some men wearing nice sandals (not flip flops). Enjoy, we had a great time!
wagrph
I did not experience a strict dress code. I saw men wearing shorts and golf shirts to dinner at the restaurants. I wore dressy flip-flops most nights.
logansmimi
Golf shirts are fine. Nice shorts, jeans and slacks. Flip flops for breakfast and lunch.Sandles, fancy flip flops or shoes for dinner
Thrash
I have already booked our vacation at Now Sapphire, how do I go about upgrading to Preferred Club and how much would it cost for 2 people- 6 nights?6 answers
7 years, 87 months ago
New York
You will need to call our exisiting reservations line at 1-800-915-2322 in order to upgrade your room at the Now Sapphire to the Preferred Club. Since pricing is not guaranteed until the time of the change, the assisting agent will also be able to give you the most accurate pricing for the change.
KateHCC
Hi, my husband and I stayed there a week ago so I think I can answer that. We were offered the upgrade for $70 a night and that gives you access to an internet room, a private adult-only pool and canopy beds by the pool. Enjoy your stay!
juste82
It is well worth it if going only adults. The Concierge service is fantastic, they reserve for you the bali beds at the pool and the chairs at the beach. The room location is usually oceanfront and close to the pool. Worth it!
Regarding price is hard to tell, you might want to catch a promotion where there is a free upgrade.
ElizabethA
Upgrade through Cheap Carribean as they tell you it's $80pp per night to do it when you are there. That said, I'm not sure it's worth it. You get a private lounge but it's pretty empty; you can have beach chairs reserved for you which is nice but you'll likely also find that yourself; you get access to the adult only pool which is extremely quiet. The rooms are identical. We were upgraded half way through our trip and the only difference in the room were mats next to the bed.
Traveler29
I can't answer your question but I just wanted to let you know that I just returned from Now Sapphire with the preferred club upgrade and I did not think it was worth the extra money.
Jen120578
They upgraded us for free when we checked in. All you have to do is ask.
BobJ
To up grade cost between $80-150
CandiceR
Are there seashells on the beach for seashell hunters?7 answers
7 years, 87 months ago
quietone
There sometimes can be seashells on the beach, however, it does depend on the current conditions of the water, including the tide, recent weather conditions, etc.
MariaCC
Not at this beach. The sand is very smooth with no shells of any kind. Also once in the water you may end up stepping on the few rocks. The beach was remade by hand after Hurricane Wilma destroyed most of the beaches in cancun. So no shells. Sorry
oreoday99
We did not see any seashells at all on the beach,
lighthouse54
didn't see any.
wagrph
Beach was combed for seaweed each morning. Never saw any seashells on the beach in front of the resort. Walking down the beach to stretches that were not in front of resorts turned up a few small shells and pieces of coral.
SunandSandVacationer
Not many.
Thrash
no
luvpiperoni
What tipe of weather is in November ?6 answers
7 years, 87 months ago
Orlando fl
The average high in Riviera Maya in November is 87 Degrees, and the avg low is 74 degrees.
KristenCC
80-85 I wont go to Now Saphirre see my review
Tappy
The weather is still nice and warm.
Low chance of rain and temp. Around the mid to low 80's.
Gets a bit cool at night.
EvieNYC
It was 85 to 88 degrees with sun and fluffy clouds. No humidity.
LocoCoCo
Sunny during most of the day with some clouds and/or rain in the evening.
ScubaSandy
Great weather in the 80s, but water wasvery cold.
ElizabethA
How is the snorkeling at Now Sapphire?5 answers
I've heard about the seaweed but is the snorkeling any good?
7 years, 87 months ago
Elgin, IL
The conditions for snorkeling can vary depending upon the current weather conditions, the tides, etc.
KristinCC
If you want to snorkel then take a day trip to Xel Ha it is nothing short of paradise!
DRBAIN
Take a snorkeling trip out to the reef. Also take an exxursion to xel ha. Snorkling, Dolphins.
Thrash
We did not snorkel at Now Sapphire. We booked a snorkel trip through Olympus Tours. It was awesome! They take you about 20 miles down the coast and you go out on a catamaran with a few local guides. They did a wonderful job and even played a little Jimmy Buffet music on the way back from the reef.
Skyhawk61x
The seaweed is not bad, they machine rake the beaches 2-3 times a day. 5 of the 6 of us went snorleling it was fun. The reef off shore is the second largest reef in the world. My son went suba diving and really enjoyed it.
32carter
Are there any rooms that can accommodate a family of 5?4 answers
7 years, 86 months ago
Lisa
This resort does not have a room for five guests.
KellyCC
the junior suite we had had 2 double beds and a pull out couch. I think that would work for you.
logansmimi
Yes. If you get 2 double queen beds and a extra-roll in bed.
ElizabethA
I believe all rooms are a suite and there is a hide-a-bed in the room.
MamaMeme
Do we have to make reservation for some restaurants? Is there any restriction, in terms of reservation?6 answers
6 years, 85 months ago
npasilv
They do not take reservations at any of the restaurants. You simply walk to the door and they will give you a timer, if there is a wait to get a table. You can spend the waiting time at the Lounge Bar getting a cocktail and meeting a few people or just relaxing on the couches. They are strict with the dress code though (if it says formal, men must be wearing long pants).
HoneymoonersKJ
Reservations are not required for dinner a the 6 restaurants on property! However there is an extra charge for private dinners and advance reservations are required.
KellyCC
We did not have to make any reservations, however, for certain restaurants, there may be a wait. They give you a little coaster flasher to carry with you to let you know when your table is ready.
Skyhawk61x
No u do not have to do reservation in no restaurant , just walk in and give your room number that all..
Lourdes12
Not at all, Sometimes there is a Wait, usually because everyone is going to Dinner at the same time. We went a little later to avoid the lines. They are very good at telling you the length of your wait, and you receive a buzzer. The Blue Ocean Grill has FANTASTIC Steaks!
Enjoy!
MIssyland7
They have a terrific system, no reservations. They have 4-6 restaurants to choose from along with their nightly buffet. We eat at 4 of the 6 restaurants and had a short wait but with a drink in your hand a gentle breeze who cares, relax and enjoy.
A friend of mine came back from another resort and they had to make reservations and they found out some were booked for days, no fun.
32carter
What's the beach like?4 answers
Can one swim freely? Are there a lot of big waves? :)
Also, do they offer pool aerobics?
Appreciate any answers.
(Booked the last 5 days in Feb. Hope it's sunny and hot)
6 years, 84 months ago
New York
A 5,000-ft private beach awaits guests with loungers and umbrellas, Bali beds and palapas.
KellyCC
Yes you can swim freely, there is the second largest reef in the world just a few miles off shore so there are no waves to speak of.
Yes, my wife enjoyed their water aerobics.
32carter
The waves were pretty big and there was a lot of wind. I wouldn't swim freely and I'm a pretty good swimmer. They offer Zumba and depending on the daily itinerary, they may have water aerobics. During the time I stayed here, they did not have any.
BobJ
Yes pool aerobics
Ocean is very calm and relaxing swim freely
CandiceR
On the resort website it says they provide complimentary transportation from the airport... Does anyone know if they do that if its through cheap?5 answers
6 years, 84 months ago
Angela
This resort does not provide complimentry transfers to guests as part of the room rate. Please be sure that you are obtaining the correct information by visiting the resorts website.
https://www.nowresorts.com/Sapphire/
KellyCC
I booked this hotel through cheapcaribbean.com and the hotel does not have complimentary transportation. You have to pay for it. I went through Olympus tours which was recommended by cheapcaribbean.com. It was only $68 for 2 round trip from airport to hotel, and back.
BobJ
They do not do this... We thought the same too and had to get a cab. We wished we had arranged our transportation before we arrived.
Krudnick
You can book transportation through cheap carribean if not you will have to pay more through the hotel
CandiceR
You are better off staying with cheaps transportation..... When u book your trip in the excursions part of booking it will ask about car services from the airport to the hotel, 30-60 bucks, very reasonable! Olympus has been wonderful every time!
laurenelle
Are there a lot of kids at this resort around April-May?3 answers
6 years, 84 months ago
New Hampshire
Most families with kids of school age will not travel at this time.
KellyCC
Not typically. The time you'd see most kids are June and July. Even then, this resort as a special place for kids from 8am - 9pm so you rarely see them.
BobJ
Yes, lots of children
Biglizard
Is there snokeling on property?5 answers
Does the hotel have any reefs close so you can snokel right outside the hotel?
6 years, 83 months ago
Snowed under
Snorkeling is offered on this property for an additional charge. To get more information and pricing please contact the resort directly.
CaitlinCC
Yes, the hotel will take you out (not that far off the coast) and there is a great reef.
DaveScott
yes you can rent a snorkel and goggle from a place that is on the south end of the property. they also have sail boats, scuba, sail boards etc.
Mike577
Yes the World's second largest reef is visible from the beach. A boat will take you out $25-$45. Best part of my trip was snorkeling on the reef.
Willdebeast
Snorkelling at the resort beach is not interesting. You need to take a boat or go to Xcaret or Xel-Ha or visit caves or cenotes.
BarbDan
Are the pools heated in the cooler months?4 answers
6 years, 82 months ago
USA
No, the resort does not heat the pools in the cooler months. However, the water does tend to stay warm throughout the year
KristenCC
I was at the resort last week and the pools are not heated.
TNGIRL
doubt it.
Mike577
The pools are not heated but we just got home yesterday< Jan 1st. It was 28 degrees in NYC and 82 at the Sapphire. Lay out on a chair or take a Zumba class, then the water will feel great. One problem, there is no heated jacuzzi anyway except in the spa or if you get a preferred ocean front room.
LSKS
is there a swim up bar? if so how many6 answers
6 years, 82 months ago
bill
There is 1 swim up bar located in the main pool.
CaitlinCC
Yes, 1.
Pyzia
There is one at the main large pool.
rswor
There is one swim up bar with multiple chairs in the water. There is a backside to the swim up bar with bar stools where you can sit too. Antonio and Jose always took good care of us and made sure we always had a special drink. There are also servers who sometimes come around and ask you if you need a drink. We brought a huge insulated mug and they never had a problem filling it up for us. We also thought our drinks were not very strong and if you ask them to make them strong they definetly will.
Krudnick
Just one but it is a nice large swim up bar centrally located.
AlwaysVaca
one at the main pool.
TBOD
How old do you have to be to enter the Night Club at Now Sapphire Riviera Cancun?4 answers
6 years, 82 months ago
Ali
The drinking age in Mexico is 18 years old; this follows through to the resort restaurants and night clubs.
LaurenCC
I was just there form April 1-7th and there were plenty of 17 and 18 year olds in there as the legal drinking age in Mexico is 18.
HCG19
18 to drink. But they don't complain about age at all in the club.
CandiceR
18 is the drinking age... So that it the age restriction
laurenelle
Is the no reservation system efficient for parties of 6?5 answers
I am planning on travelling the week of August 19th with a family of 6. I am considering the Now Jade or Sapphire OR the RIU Palace. Does anybody have an opinion on the no reservation vs reservation system in the restuarants?
6 years, 82 months ago
Dallas
I had just answered your query on the Riu's page, but for the sake of consistency, here it is:
Some of our clients like the freedom of not having to make a dinner reservation the morning of; with a party of 6 you would have to be one of the first in line to guarantee seating. On the other hand, resorts which do not have a reservation policy, allow for more flexibility in dining (but we cannot guarantee that a party of 6 will not be asked to wait for the next table--same with parties of lesser numbers). It's certainly a client preference and we recommend asking the opinions of those you are traveling with.
LaurenCC
Plan ahead! You can leave your room number and name, so plan on stopping an hour ahead to check in. We traveled with 5, so the wait is a little longer, but they do seem to work things out for larger groups. It all depends on how many rooms are booked. We traveled during spring break and did not have excessive waits until the last 2 days where you could tell the hotel occupancy spiked. There are plenty of restaurants, so plan ahead on which one you want on which night. Plan on stopping by, leaving your name and having a cocktail or two as you watch the ocean or shop with the merchants. Enjoy!
paulp
yes but we were there in a slower time. Paramour seemed to be pretty busy later in the evening
Mike577
Only had to wait once and that was for the hibacchi because small tables and that was only a half hour! Never waited for anything else.... Each meal time has a long time example. Breakfast 7-11, lunch 12-5, dinner 6-11.... No one goes all at once
laurenelle
At the Now Sapphire, if you are not in line at 6 you will have a long wait. Apparently if you buy a bottle of wine you can make reservations!
soupmc
How long is the ride from the airport to this hotel?6 answers
6 years, 82 months ago
Michigan
Located 15 miles from Cancun International Airport (CUN). Approximate driving time is 20 minutes.
LaurenCC
Approximately 15-20 minuts
TNGIRL
15-20 mins tops
Sledge850
15 minutes.
Pyzia
20 minutes if that....goes very quickly
rswor
Took us over 20 minutes from the airport in Cancun.
Krudnick
Does this resort have serve Captain Morgan rum?3 answers
6 years, 81 months ago
Bo
Majority of resort serve local brands of alcohol, however this is subject to change based upon availability. For more information please contact the resort directly.
CaitlinCC
NO. No spiced rum at all. I was disappointed too. Captain goes really well with the Mexican Coke Light.
You can have you transport company stop and get some while on the way.
AlwaysVaca
Yes
MaureenFromPA
Is there a dress code for the restaurants for dinner?6 answers
6 years, 81 months ago
traveler
Some resturants have dress code such as men must wear pants/no shorts, but there are a few different restuarants, and one (good one with a large variety of good food) that doesn't have any requirements (other than some kind of shirt and shoes).
There was the buffett (good), a french resturant, and a a chinese resturant.
Margret
Couple of the restaurants require long pants
Beachandsunfans
Many of the restaurants at this resort will have a casual elegant dress code and we always recommend men travel with a polo shirt or button up shirt, khakis, and closed toed shoes.
LaurenCC
yes, I think 2 of the 4 require pants
DaveScott
Yes, 2 restaurants (Paramour and Cibu) require long pants and shoes for men. Others - men may wear shorts and sandals. Read what is on the website. Cover up for lunch over swimsuit is required too.
WVMountaineer
Not for most, but yes for the French restaurant. Pants are required for men at the French restaurant.
YoBotravel
How many rooms have been booked for April 27, 2013-May 1, 2013?2 answers
6 years, 81 months ago
Denver, Colorado
For more information please call us at 1-800-915-2322.
CaitlinCC
i suggest emailing the hotel. that way there are no language issues. they speak english but just in case. i actually called the hotel prior to my arrival and confirmed all my upgrades with no issues but my spanish is pretty good.
Mike577
Do they have two bedroom suites or interconnecting rooms available?5 answers
6 years, 81 months ago
Lynn
When we booked we were told they do not but When we were checking out we asked the front desk and the answer was yes, they do have adjoining rooms.
Beachandsunfans
We just got back from there 2 days ago.
Yes. There was a locked door in our room that would have connected to the next room.
AlwaysVaca
They have connecting rooms
NancykAY
can't answer
Gwennie
They have rooms with two doubles and connecting rooms as well.
Panadera
I know the garden view room we had did have a connecting room door.
Beachaholic39
telephone app6 answers
I read something about a telephone app...does anyone know anything about it
6 years, 81 months ago
nj
Now Sapphire Riviera Cancun offers a free mobile app that allows guests to stay connected to family and friends at the resort and at home, without any cell phone roaming charges. The app offers access to social media, free app-to-app calling, resort info, local info and discounts, and even weather.
BILLCC
Sapphire is not currently set up for this app. The other Now resorts currently are though. As of 5/10/13
allnicknamestaken
app will not be ready until next year unfortunately
TBOD
download NOW app from itunes. It works great with the hotel wifi. If it stops working delete and then get it again. Only works at the Jade and Sapphire
Mike577
There is a telephone app for smart phones. I would advise to get this taken care of upon check in. I waited and didn't get the full use of the app. However the resort offers free calls to the United States from your room.
NataNY
yes, you can download their app from Apple and make calls from it but it doesn't work well.
soupmc
Beach and Pool drnk and food service7 answers
Do the NOw sapphire have pool and beach drink service! im looking for a nice place for my wedding but yet something affordabel for people and woudl like to see that they have those little extras to enjoy
6 years, 80 months ago
cc
BEACH:
A 5,000-ft private beach awaits guests with loungers and umbrellas, Bali beds and palapas. Theme nights on the beach provide entertainment, and a beachside bar quenches your thirst. Enjoy the second-largest coral reef just offshore.
POOLS:
Now Sapphire Riviera Cancun offers 3 pools in various formations with in-pool lounges, a swim-up bar and poolside palapas for relaxing. One pool is an adult-only pool for Club Premium members. A kids pool is located near the Explorer's Club.
CaitlinCC
Yes, They come around every so often and take orders.
FYI - When we were then there was a wedding everyday and one day there were 2 weddings on the same day.
DaveScott
There is a swim up bar in the main pool which is huge. They also bring you drinks beside the pool in the chairs. Also the beach has a bar and brings you drinks. That is no problem. We tip $1 when they bring us a drink each time. With Preferred status, you have access to the quiet pool and there is a bar there. They serve you in the water or beside. Great service!
WVMountaineer
Yes, there is drink service at the pool and beach.
YoBotravel
Yes!!
barbieballer
yes, we saw 2-3 nice weddings there every day.
TBOD
Yes, pool and beach drink service! The bars were great
VacationQueen17
Perfect for wedding and friends. They will love this
CandiceR
Does the resort provide shuttle service to and from Playa del Carmen?6 answers
6 years, 80 months ago
pgrandys
Please contact the hotel directly for the most up-to-date information, as amenities are subject to change at any time by the resort. You may reach them via email at: info.nosrc@nowresorts.com or by phone directly at: 011-52-998-872-8383.
BILLCC
Yes, to Cancun and Playa
DaveScott
We went on a bus that picked us up and brought us back to the resort. There is a fee.
WVMountaineer
YES - They have shuttle service to Playa del Carmen, but it is $17.00 per person each way.
Tmorris1646
There is a shopping excursion for $17 pp. We chose a private shuttle from hotel (van-taxi) type. It was $24pp and they waited there for us with no time limit. I think we arrived in Playa about 5pm and stayed until 10pm.
tbear2
yes
Michigan24
Walking distance to town?6 answers
How close to 5th street.?
6 years, 80 months ago
Sacramento
Now Sapphire Riviera Cancun is located 15 miles from Cancun International Airport (CUN). Approximate driving time is 20 minutes.
CaitlinCC
You can't walk to town. It is not in the downtown Cancun hotel zone. It is south of Cancun. You can take a cab.
WVMountaineer
Not really.
barbieballer
5th street...I'm assuming you are referring to Playa...the area to shop..was about a 30 minute bus ride if that.
Michigan24
no way. it's way off the road and I never saw "town"
Mike577
You will need to take a taxi or book a shuttle.
RachaelMarie
Is there safes in the hotel room?6 answers
6 years, 80 months ago
LTormasi
Yes, there is safes in the rooms at this resort and they are at an additional cost. However amenities are subject to change. For more information please contact the resort directly.
CaitlinCC
YES - The rooms have a safe.
Tmorris1646
Yes there's one safe located in the closet.
looking4renewal
Yes
barbieballer
yes. we kept valuables in there.
TBOD
Yes, and they are easy to use.
VacationQueen17
What is the fitness/exercise room like?6 answers
6 years, 78 months ago
Slick Rick
We found the following information on the resort's website here: https://www.nowresorts.com/Sapphire/activities.html
Fitness Center (Open 6am to 8pm)
• 1 Stair climber
• 3 Elliptical machines
• 5 Stationary bicycles
• 2 Treadmills
• Fitness machine
• Free weights
BILLCC
I don't know - I wasn't there
choosebliss
The gym is small but you can get a complete work out. No crowds at all
CandiceR
Not much to talk about probably as big as a dining room with just a few cardio machines and weight machines, but hotel has a marked track,
NancykAY
Very nice! Best air conditioning in the entire resort!!
Macymae
I worked out three times. Its not big but adequate. Three nice treadmills, 3-4 ellipticals, 2-3 bicycles. Some machines and a stack of dumbbells. If you run on the treadmills bring sunglasses. they face the beach. you look out a window at the water. the sand is white and the sun shining on the sand is blinding. All in all not a bad gym. we were there a week and never got to a page two on the sign in sheet
Mike577
It's small about 6-10 ppl max. Few treadmills, bikes, weights. It does overlook the ocean tho!
laurenelle
Is the beach rocky at all? I want soft sand... great swimming. Thanks.6 answers
6 years, 78 months ago
Annie
The beaches at the resort have soft, white sand.
CoryCC
Not rocky, soft sand and it stayed cool to the toes all the while.
shelibear
Sand is BUTTERY soft and swimming is wonderful.
KimberlyS
The beach is not rocky at all but there is sea grass in the water. The water is also murky. During our stay in July, you might see one or two people in the water.
ShirleyT
The beach is not rocky at all. Sand is nice and soft and the water beautiful. There is some sea grass, but it did not bother us.
Ramblin
Beach is not rocky at all. Some seaweed on the beach and in the water. Sand is very nice, white, and super soft!!
Macymae
how far from the nearest town is the resort located?6 answers
6 years, 77 months ago
Illinois, USA
It would be difficult to answer this without more specific information. We would advise checking on Maps.Google.com for better information.
CoryCC
Not long at all by car. The hotel will arrange a car. Walking is not recommended due to the alligators in the rural areas.
KimberlyS
Very short ride into Cancun. Only about 15 minutes.
Macymae
This resort is right in between Cancun (to the north) and Playa del Carmen (to the south). It is about 15 miles either way. If you want to visit either it may be best to stay at a resort in one of the towns. We found the transportation a little pricey for 5 people so we spent the money on water sports instead. The resort brought in vendors one night so we were able to buy a few things without leaving the resort.
Funhog01
Less than 15 min. I believe this resort is the third closest to the Airport.
RedSangria
A 30 to 40 Minute Ride to the nearest town. There is only 1 road going into the resort and it is swamp on both sides of the road and the road is really bad and completely full of pot holes. This is not a good choice for a vacation. The best Resort is Dreams Cancun!!
poohappens
Does the bar have NFL sunday ticket3 answers
6 years, 77 months ago
Jason
The television programming selections can vary, however we do not know for certain if this channel is available.
CoryCC
No. The sports bar has a pool table and is closed during the day. It smells musty and moldy.
Dontgo
not sure. there are a couple places to watch football. Monday night Steelers and Bears??? were playing on every TV I could see.
Mike577
Does this resort have a private beach?6 answers
Is the beach roped off for this resort to make it private or are there a lot of vendors and people walking on the beach from other resorts? I can't stand crowded beaches with tons of vendors selling stuff...
6 years, 77 months ago
beachbride
Please be advised that all beaches in Mexico are public beaches.
MariaCC
It is not a private beach and there were several beach vendors but they never hassled us at all. They just walked by. I never felt pressured or anything like that. My wife bought a scarf from one person.
Funhog01
there were a total of 5 people walking along the beach selling cigars and such. they are not bothersome. they kind up walk by between the water and the chairs and hold up whatever they are selling. they do not come up to you unless you holler at one of them. I would rather they did not walk by but it was really no big deal. It's not roped off. beach was not crowded but we went in September
Mike577
No, it is not private. There is one resort on each side and people can walk to and fro. There were some vendors, but I didn't see many. When they did approach you, if you said no, held up your hand, or ignored them, they'd leave you alone. The beach wasn't that crowded either. It was pretty large and you could be away from people if you wanted.
ttm25309
I probably saw 2 to 3 vendors a day on the beach....and they would only ask you once if you were interested in their wares. This is a gated resort so I'm not sure how they were operating down there but they were the least of my worries.
rangerfan
no, it is not private. Vendors and walkers are on the beach daily along with a tractor that rakes the sand every hour or so.
Bolehano
Is this adults only?6 answers
6 years, 76 months ago
Mass.
Now Sapphire Riviera Cancun is a family-friendly resort property.
MariaCC
No . Lots of kids and families. They have adults only sections but its not worth the extra $
Bellavita0513
Nope. If you aren't traveling with kids, then I'd recommend an adults only resort. If you decide to go to Now Sapphire, get the prefered package.
RedSangria
No it is not Adults only, but there is an Adults only pool. You should know that this is a Resort that will try to sell you a Time Share when you first get there by telling you that they have your Resort Coupons.
poohappens
Family
Yasnayg
No,
There is an adult only pool area. And a pool for the kids with an activity center.
BPmazz
How far away is Chitzen Itza - Mayan Ruins?5 answers
We are visiting Now Sapphire next week and are curious as to how far away the Mayan Ruins are. I've heard 1 to 3 hours.
6 years, 74 months ago
Lianna
It is about 2 and a half hours but travel time can vary widely and it also depends on what other resorts people are coming from to go on the excursion
LizCC
its about a 3 hour bus ride to the ruins. we did this tour while visiting, the tour guide is great and made the trip seem a lot shorter than it was. well worth the time.
MikeAmy1311
Tulum which is the Mayan ruins is about an hour and a half away from the resort. When you do a tour its not bad though because you pick up other couples and make new friends
laurenelle
There are several sets of Mayan Ruins. Chitzen Itza is probably 2 and a half hours away while Tulum is about 45 minutes South. Look into Edventures if you go to Tulum as they can help organize several other activities into your outing.
Willdebeast
It's 2.5 hours away I went to the all day tour but there is a half day tour twice a week. It is a very good tour but I would suggest to get plenty of rest and have a hearty breakfast before leaving the resort.
NataNY
Can you drink the water? and use it to brush your teeth?6 answers
6 years, 74 months ago
dianka
The water at the resort is filtered, so you can drink it. The water outside the resort may not be filtered and drinking it is not advised.
LisaCC
yes you can, it is safe to drink the water, it is filtered.
MikeAmy1311
laurenelle. The water in the restaurants bars and pool bars are bottlesd AND or purified. They say do not drink from the sink. Brushing your teeth is fine, you are not drinking that water. Hope this helps!
laurenelle
We brushed our teeth with no problem and were supplied with ample amounts of drinking/bottled water.
kh12
they tell you that you can; but we don't; they provide lots of bottled water so we use that just to be safe; have never gotten sick; just got back from our 5th visit there.
WVMountaineer
We drank the water, brushed our teeth, showered, did everything you would do at home, and neither my husband or I got sick from it. They always have bottled water available if you are concerned.
Sandusky
what tours are offered from this resort?2 answers
5 years, 71 months ago
kbarker
Please contact the beach experts at 800-915-2322 for information on available excursions.
LisaCC
several - pretty much anything you would want
soupmc
Are the sofas fold out beds?2 answers
5 years, 71 months ago
Hobbs, NM
The in room sofas are not fold out beds, however roll away beds can be put in the room upon request.
BethCC
Yes, the sofas are pull out beds.
Jerseytravel
Are thier ocean view room and tropical rooms in same building?5 answers
5 years, 70 months ago
Cindy Johnson
Some of the ocean view rooms and tropical view rooms are in the same building - however, most of them are located in seperate buildings depending on location.
For further details, please call us directly at 1.800.915.2322.
SamCC
yes, just opposite sides and there are several blocks of units so each block has about 12 units - 6 on oceanview and 6 on tropical garden
soupmc
yes in the preferred rooms
selisle
Yes
NathanB
Yes, not many ocean view rooms. This is not a deal breaker since you are outside for most of the day so save your money for other things.
32carter
Is room service included in all-inclusive?6 answers
5 years, 70 months ago
LittleD
Yes but limited menu
soupmc
Yes. although the food was cold and not that great.
Mountaingrls
At now sapphire it is and I would use it!
selisle
Yes, room service was included. Anytime, day or night, 24 hrs. a day. (You can only get breakfast from 6am - noon though. I didn't like that.)
Melo29
Yes!!!
Rowland951
Yes, but it's a limited menu unless you are a Preferred Guest.
Holly1221
Is this hotel located in Riviera Maya or in Cancun?7 answers
Some of the reviews keep talking about Cancun, a little bit confusing. Help!!!!
5 years, 70 months ago
Jenny
This resort is located in Rivera Maya.
LizCC
This resort is located in Riviera Maya, which is not too far away from Cancun.
If you have any further questions, please call us at 1.800.915.2322.
SamCC
The resort is located on the Rivera Maya. You will fly into Cancun and it is approx. 20 min. south of the airport.
OTkind
The airport is in Cancun and the resort it about 20 minutes from the airport.
Rowland951
Riveria Maya about 10 minutes north of the city of Puerto Morelos. 30 minutes from downtown Cancun.
NathanB
Riviera maya - if you are looking for a great beach may want to check out further down the coast. Lots of seaweed!
Katielizuk
It's about a 20 minutes south of the airport which is south of Cancun. The town of Puerto Morelos is 2 miles south of the resort.
MamaMeme
Prices/Penalties for single occupancy2 answers
Is there a difference in pricing or penalties for single occupancy? I am going on a solo trip, and even when I do a search for one adult, the fine print states all pricing is based on double occupancy. How do I book a solo trip?
5 years, 70 months ago
Phoenix, AZ
Prices are based on double occupancy, however you can change the occupancy by changing the amount of people traveling on the right side of the webpage where it says choose your options. There is a drop down box "room one details" that you can change to 1 adult. If you have any questions about the pricing or how to do this please call our Beach Experts at 1-800-915-2322 and they will be happy to assist you!
LizCC
Single is more expensive...in my case about $200 total. You have to go through the "customize your trip" or "build your own package" option and there make sure to choose just 1 adult.
Crisscross
what do you spend $200 coupons on, i thought it was all inclusive?5 answers
5 years, 66 months ago
USA
The All-Inclusive benefits at this resort include:
24-hour room service
All taxes and gratuities
Full breakfast, lunch, dinner and snacks each day, no reservations required
Unlimited natural fruit juices and soft drinks
Unlimited international and domestic premium brand alcoholic beverages
There may be additional upgrades / services that are available at an additional charge. For further details, please call one of our Beach Experts at 1.800.915.2322.
SamCC
Spa services, romantic dinner for 2 on the beach and wine by the bottle is extra. The coupons consist of: spa $40, $40, $20; beach dinner $60; wine $10, $10, $10, $10.
NathanB
Spa services are extra so you receive coupons for discounts on the different types of massages, etc. Also full bottles of wine are priced and you receive discounts for these.
DaizyDuke
Going to the Spa and Casino plus a discount off wine from their fairly expense list of wine.
32carter
The 200 is a complete rip off. You can apply it to spa services but only $40 at a time so you basically get a $40 discount for a $190 service. You still pay way too much and can't combine or use the whole $200 at once. Do not go. We hated it
No2nowsapphire
I guess you can use it at the spa and at the souvenir shops.
Quizzy
What kind of beer do they have? do they have any light beers?5 answers
5 years, 66 months ago
dianka
Corona - not sure about light.
Katielizuk
This resort has unlimited international and domestic premium brand alcoholic beverages. Light beers may not be available, however, you may contact the resort prior to arrival to confirm the beverages available upon check-in.
If you have any further questions, please call us at 1.800.915.2322.
SamCC
Just draft beer call Presidente, I believe it was the only beer being served. I did not see any bottled beer.
32carter
They offer Bud Light and Corona Light
Saam
You name it, they have it.
MamaMeme
I think just about everything except craft beer or a high end specialty
MamaMeme
Why can't 2 adults and 2 children stay in one room?2 answers
I tried creating my own package, selecting one room for two adults two children (ages 17 and 14). It's telling me the room I picked only accommodates 3 adults and 1 child under 13. What???? This is the first I've heard of a resort not letting four people stay in one room with two beds.
5 years, 65 months ago
Boston
Many times resorts have limits on the rooms that are based on the occupants being under 13. Anyone who is 13 or older is considered an adult in terms of the pricing of the resort. For help in finding a resort that can accommodate your needs please call our beach experts at 1-800-915-2322. Thank you!
LizCC
The 17 year old should be counted as an adult - probably because of the amount of food and beverage they consume. They will probably accommodate you if you let them know that there is two adults, one young adult, and one teen.
DaizyDuke
Can you wear jeans since it says to wear pants to some restaurants?5 answers
Are jeans acceptable?
5 years, 64 months ago
Seattle Wa
Formal attire normally requires a collared shirt and formal slacks for men. We suggest contacting the resort directly with your inquiry to see if Jeans would be acceptable. For further information, please call one of our Beach Experts at 1.800.915.2322.
SamCC
Good question, I wore light weight pants, honestly I did not see many people wearing jeans.
32carter
The dress code is very relaxed. I wore jeans a couple of times, shorts all other times. Take a couple of collared shirts and you'll be good to go.
SCBlue
Jeans are acceptable. The only real requirement is a nice shirt and most restaurants allow sandals. Tank tops are usually only for the buffet and the cafe for lunch. Shorts and t-shirts are fine. If you want the French restaurant, I think they require dressy casual. Basically a nice night out.
Emran
Yes. The only restaurant that is strict about the dress code is the French restaurant. The buffet requires women to wear cover-ups over their swim suits, men must have shirts on and everyone must have shoes on. The other restaurants were perfectly OK with "casual" wear.
chellknuck
Are there many spring breakers during April ?2 answers
We are planning to take a group of girls for their high school spring break, but they are afraid there won't be any other high schoolers to hang out with.
5 years, 63 months ago
Manchester 2015
No, the Now Sapphire is a family friendly resort and is not typically a Spring Break Resort. A resort closer to the Hotel Zone may be a better option
KristenCC
I didn't run in to too many high school aged kids.
LC150
how much is the up grade??2 answers
does anyone know how much to upgrade to the vip?
5 years, 62 months ago
miami
We believe you are referring to the Preferred Club categories. This depends on what room type you are upgrading from. Please call 1-800-915-2322 for assistance with upgrading.
CCGreg
I think we paid about $87 each to upgrade to preferred status, and I feel it was worth it!
MurMac
how far away is the hotel from the airport?5 answers
4 years, 60 months ago
beth
The hotel is 15 miles (approximately 20 minute drive time) from the CUN airport.
CCGreg
Between 15 and 20 minutes. Easy ride down the highway.
32carter
About 30 minutes.
SCBlue
30 minutes
doctor01
15 minutes
Panadera
Does this resort only accommodate two people?5 answers
I requested one room, 2 adults, 2 children and it said "this resort cannot accommodate your party". SURELY they can accommodate a family of 4?? Is this an adults only resort??
4 years, 59 months ago
St. Louis, MO
No, the maximum Occupancy is 3 adults, 3 adults and 1 child, or 2 adults and 2 children, however it may depend on the ages of the children. You many have to get two rooms if the children are older. Please call our beach experts at 1-800-915-2322 for more information.
LizCC
No it is a family resort. We had two adults and one child. Not sure why you are getting that response. Maybe room type?
guest53
No they do have connecting rooms
coldincleveland
I do not know why it says that? No this is not a adults only resort. Yes they can accommodate a family of four. In fact they Kids Zone and staff are world class! Book this resort! I assure you, you will not be disappointed.
beachbum1970
No, we had 2 adults, actually 3 adults and 1 child in our suite.
MamaMeme
Is there a way to ensure we get a king size bed?3 answers
If we booked the Preferred Club Jr Suite Tropical View, and it says "either two double or one king" is there a way to make sure we get the king size bed? We are going to be on our honeymoon.
4 years, 58 months ago
Emily
Unfortunately, bedding requests are all based on availability at check in and cannot be guaranteed. We would be happy to request this for you, and advise them this is for your honeymoon!!
KristenCC
After researching options and before we booked I called the toll-free number of CheapCarribean and spoke with a representative. He submitted our reservation and request for a King size bed. It was noted on our confirmation paperwork. We also requested our room be in buildings 1-5, closest to the beach. Our requests were honored.
Sunluvr15
We asked for it and got it.
BarbDan
Swim up bar5 answers
Can anyone tell me if the swim up bar is accessible to everyone? I have found some properties where there is just one in the adults only or "preferred" area.. Thank you.
4 years, 57 months ago
Baker
The swim up bar should be accessible to anyone.
CCGreg
They can be accessed by everyone. There is a preferred pool that has a bar, but there are several other bars on the property and main pool that are open to everyone.
guest53
It is accessible to everyone in the main pool.
SCBlue
yes
daveandlisa
There is a large swim up bar and pool for everyone, a adults only preferred and a children's pool.
Kolena
What food and drinks are includes in a Preferred Club reservation?3 answers
4 years, 57 months ago
Waukesha,Wi
You have the same food and drink options as the other clients at the resort, The preferred club offers added amenities such as a private lounge and concierge services.
KristenCC
In addition to everything in the standard package, you get access to Cibu, the only air conditioned restaurant in the resort.
In the preferred lounge, there is a bar and waiter that will get you anything that you want.
SCBlue
All the food and drinks resort has to offer is included.But good luck getting your mini bar stocked everyday,We had to call several times a day to get.
coldincleveland
baby1 answer
if baby is one year old do u charge full price for it
4 years, 56 months ago
monika
No, the child rate at the resort starts at age 3. If they are under 24 months through the completion of travel, they are considered a lap child with the airline and there would be no charge for them as well.
KristenCC
What are the pool hours?5 answers
What are the pool hours for the pools, including the Preferred Club adult only pool?
4 years, 54 months ago
Sheena
Please contact the hotel directly for the most up-to-date information. You may reach them here: https://www.nowresorts.com/contact-us
BILLCC
Open till 9pm
Lizzy37
preferred only open 9:00am till 6:00pm I think other pool till 8:00pm
coldincleveland
I think 7:00 am through 8:00 pm.
Quizzy
8am - 7pm at the main pool and i believe the same at the adults only pool. BTW - The adults only pool was exceedingly quiet. We never saw anyone in the water and only a few people in the lounges surrounding it.
Panadera
What is the weather like beginning of June?2 answers
We have a stay booked the beginning of June. The weather channel is calling for a lot of rain. Is June typically a wash out or are storms and rain more hit and miss through out the day?
4 years, 54 months ago
Sheena
Information on weather can be found here: https://www.holiday-weather.com/riviera_maya/averages/june#summary-section
BILLCC
Typical tropical weather, always a chance of rain or thunderstorm. When they do hit, the sun is usually back out 30 minutes later.
SCBlue
How close is the nearet golf course?2 answers
4 years, 53 months ago
Mass
The nearest golf course is approximately 30 minutes away.
LizCC
During our tour to Tullum, we passed a resort with golf course about 20 minutes south of the Now Sapphire. There may have been others that were closer though.
MurMac
how is the romantic dinner on the beach2 answers
whats on the menu & whats the cost was it worth it
4 years, 53 months ago
michigan
The menu and the cost can vary depending on the season. For more information please contact the resort directly. Their email address is: info.nosrc@nowresorts.com
LizCC
Due to the beach at Now Sapphire being inundated with seaweed, I don't believe persons can have a romantic dinner on the beach. There are mounds of seaweed and the smell gets pungent over time. The workers try there best to clean it but there are still piles.
IngWill
Are hair blowers available in the rooms?5 answers
4 years, 53 months ago
NYC
Yes, there is one per room
DessyD
Yes, this resort does have hair dryers in the rooms.
TimCC
yes there is a hair blower in the room
daveandlisa
yes
coldincleveland
Yes, they are right in the closet.
Quizzy
is there snorkel rental at the resort ? and if so how much ?5 answers
4 years, 52 months ago
flint mi
The resort does offer snorkeling for an additional amount. As the rates are offered at the resort and may change at any time, please check with the resort directly for the most up to date information regarding snorkeling. Their international phone number is: 01152(to dial out) 998-872-8383.
TimCC
Snorkels are free but require a $50 deposit.
FLtravelers
It's included for use on the resort but a deposit is required until it is returned.
ChrisinMcKeanPA
The snorkelling off the beach is not interesting. Very little to see at least when we were there (8/22-8/30/17). Much better in Cozumel right off the beach.
BarbDan
yes -- $50 pp
mommaontherun
If I book a single occupancy trip will I still be receiving credit toward the resort?2 answers
I noticed on deal of the day this deal showed that it included credit that could be redeemed toward purchases at the resort (i.e. Toward spa services) I would like to book for 9/29-10/03 for a single occupancy room. Will I still be recieveing these credits ?
4 years, 51 months ago
Nic.A
These promotional items/credits are offered by the resort and often have specific requirements that have to be met to apply. For further details, please call us at 1.800.915.2322 and one of our Beach Experts will be happy to lay them out for you.
SamCC
I would assume so. Just make sure the deal of the day falls within your timeframe.
jw3161
water purification5 answers
is the water purified in washing the vegetables and making frozen drinks
4 years, 51 months ago
jj
Purified water is used in food preparation and in making drinks.
SalCC
Hmm, not sure about their water purification process, but I can tell you (we're from the states) and I drank the water in all forms, from the bottles they provide in the rooms (rooms only), glass pour in the restaurants, from the soft drink dispenser, and in all the food preps for a week and had zero issues. We aren't experienced internationally, this was our first trip. Hope that helps.
Recentlymarriedman
Most likely since they have fresh fruit cut up in the buffet area everyday
jw3161
I was advised all the water is purified
Caninehandler
Not sure but we had no issues drinking the water, washing, or with the alcoholic drinks.
BarbDan
Does the room have a safe?5 answers
4 years, 51 months ago
76blondie
Yep, sure does. Easy to use, standard hotel safe size.
Recentlymarriedman
yes
Annie2
All rooms have safes that you set the code for. Very easy to use and instructions are on the safe. It is located in the closet
jw3161
Safe Deposit Boxes are available, for more information, you may contact the resort directly.
TimCC
yes and no extra charge to use it
daveandlisa
are there washer/dryers on property for families?3 answers
Are wahing machines available
3 years, 48 months ago
traveler
They have laundry service available.
FLtravelers
The resort may have washing services at the resort. Please check with the resort directly for the most up to date information regarding XXXXX selection. Their international phone number is: 01152 (to dial out) 998-872-8383.
TimCC
They only have pick up laundry service, no self service. This should not be a problem for a one week stay.
BarbDan
What excursions are available & suggested2 answers
What is the best excursion for a family?
3 years, 48 months ago
traveler
When you book there will be a long list of excursions to add on. If you wait until you arrive, there are various tour groups present daily to help you book anything you want. I would imagine these places have their own websites and options to book online.
FLtravelers
There are many excursions to chose from. If you need any help booking, please call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
We had kids (8 and 10yrs) and 6 adults of all ages. We took the sail boat trip to Isla Mujeres and everyone loved it. Snorkel, swim in clear aqua water then 2hrs to shop or beach on the island. I would do it again. Recommend dramimine to be safe.
We also went to Xel-ha, a natural water park that is a must if u have kids who swim well! U do need bug spray its in the Mexican jungle! There are cliffs to jump off, senota, zip line into water, zip bike, scuba, snorkel, float the river, swim with dolphins, relax in a hammock or beach chair looking at the clear aqua water and all inclusive food and drink just like the resort. Lockers for your stuff.
Beachaholic39
I see all inclusive includes alcoholic beverages does that include liquor?5 answers
Is liquor included in the alcoholic beverages?
3 years, 45 months ago
North Carolina
Some liquor is included. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
YES!!!
daveandlisa
yes
coldincleveland
Hi!
Yes, this includes all liquor!
SarahD
Yes - please see my review for details on alcoholic drinks.
Quizzy
what is difference between ocean front and beach front room2 answers
3 years, 45 months ago
minnesota
Beach front means you're facing the beach, and ocean front means you're facing the ocean. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Beach front very expensive. Other rooms have beautiful foliage and are very nice. We spent very little time in our room and we were just as happy and had more cash to spend on excursions and sovereigns.
Cat1
hammocks3 answers
are there hammocks to lounge in on the property? Besides the cabanas you can rent. Also how much is it to rent the small cabana for the day?
3 years, 43 months ago
Long Island
Yes, this resort does have hammocks for lounging. As for the cabanas, these are rented through the resort so you would have to contact them directly for pricing.
JeannieCC
You must upgrade to a Preferred Member to be able to get one of the Bali beds/Cabanas for the day. You must pay for the preferred membership, but there is no cost for the cabana - you just have to beat everyone else to reserve first.
Bray
no hammocks and unless you are a preferred guest you cannot rent cabanas by the pool only on the beach
mommaontherun
Are the bathtubs in the Deluxe Junior Suite hydro-massage tubs?2 answers
3 years, 43 months ago
Rose
No, the bathtubs in the Deluxe Junior Suite rooms are not hydro-massage tubs.
JeannieCC
Yes! 6 jets in each tub, I believe.
GMI2
Swim-Up Bar in the Adults Only Pool5 answers
Everything I've seen indicates there is only a Swim-Up bar in the main pool. Is there also one in the adults-only "preferred" pool? It seems odd they'd put a swim-up bar in the family friendly pool but not the adult side.
3 years, 42 months ago
Carrie
There does not appear to be a swim up bar in the Preferred Club pool. Also, so you are aware, Preferred Club does not mean adults only.
CCGreg
Only one swim up bar in main pool. Preferred pool nice and quiet but pool water is miserably warm.
BobFly
Did not notice one in the "preferred" pool but we only used the main pool. Preferred pool is secluded and quite, neat the spa and Temazcal.
BarbDan
There is no swim-up bar in the Adult pool. But it is nice and quiet!
OmyM
There is a bar in preferred pool, but not swim up. Pool smaller than main pool and wait staff will bring drinks to you or you can get out of pool and get drinks.
jw3161
Beer?3 answers
What type of beer does the all inclusive offer ? I have the Preferred package.
Thanks!
3 years, 42 months ago
New York City
There isn't a list of the brands or types. Most of the time they primarily have local brands and one or two international. For more details on this, you would need to reach out to the resort directly.
JeannieCC
BUD LIGHT IN CAN CORONA LIGHT IN CAN AND FEW OTHERS IN CAN
MORADOS
They have Corona and Modelo
OmyM
What brand of liquors do you serve?3 answers
Ex: Grey goose? We went to Now Jade last year and they carried that.
Wonderful resort.
3 years, 41 months ago
United States
The liquor brands can vary and change fairly often, so the resorts do not often give out lists. For more details, please reach out to the resort directly, the concierge will be able to give you any of the information you need.
JeannieCC
For beer, they have corona and budlight. For hard liquor I saw a pretty good vararity; however you have to request it. For example ask for a Bacardi and coke rather then rum and coke.
Chrissy1111111
Anytime we asked for top shelf liquor, we received it.
John1113
Anyone know at this resort are kids under 12 free?3 answers
3 years, 40 months ago
Knoxville Tn
If you need any help booking, please call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Yes they are free
Jflo
No they are not, but they do charge a cheaper price.
mrs153
The resort is beautiful but the beach is murky, full of seaweed and smells like rotten eggs!
lawdab
Can 18-21 year olds book and check-in without an accompanying adult?2 answers
3 years, 40 months ago
Magieruthh
As long as they have a valid credit card as a valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Yes! I had no problems
Chan14
When picking the hotel, flight and purchasing, will it automatically be "all inclusive?"5 answers
Just wanting to make sure when I purchase this trip, I won't get to the hotel and be expected to pay for my meals and such. Is it automatically all inclusive or do I have to follow any particular steps?
3 years, 39 months ago
Dezelkay3
This resort is an all inclusive, they may ask for a credit card for incidentals. If you have any further questions or need help booking, please call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
All inclusive means food, including beverages of all kinds including alcohol. The only thing we paid extra for was the transportation to and from the airport. We also tipped the staff.
MamaMeme
Everything is included in the price you pay at purchase. Any drinks you order or meals you eat at the resort are included. You are not expected to pay when you get there. The only thing I would recommend is to have a little cash to tip waiters that give you exceptional service. This is not expected by the staff, but is a nice little gift to them if you feel they did a great job.
The only things you will pay extra for are any excursions you would like to go on or spa services through the hotel as well as a dinner on the beach if you're interested in that. Those are not included in your purchase price.
ckerl2015
This is an all inclusive resort. Unless you use the Spa you won't be required to pay more unless you upgrade to the Preferred Club.
jw3161
All inclusive no paying but bring cash for tips like 1-2 for breakfast and lunch, 5 max for dinner
Marriedbb
Are the pools salt water? I'm allergic to chlorine and I'm looking for a resort with salt water /fresh water.5 answers
3 years, 38 months ago
Twinmom
The pools here are going to be all chlorine pools. For suggestions on resorts that have salt/fresh water pools, please call in to 800-915-2322 to speak with one of our beach experts.
JeannieCC
The very large pool is chlorine.
MamaMeme
Fresh water pools. Very clean and well maintained. Main pool is spectacular and enormous.
BarbDan
No, the pools are not salt water.
ckerl2015
No they are not.
jw3161
Are the pools heated?5 answers
2 years, 35 months ago
Waco, TX
The resort is in a tropical climate area so they do not need to be heated. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
No, but if traveling in summer, don't need to be heated. Pool was refreshing. Not warm, not cold.
ShaneFalco
They are not and it isn't necessary.
BarbDan
No, the pools are not heated. In January, they were too cold to get into. But I imagine they'd warm up some in the warmer months. The ocean at the beach was gorgeous though and very tolerable. Enjoy!
DrindiLou
No, the pools are not heated.
TravelingCircus
Now Sapphire Special Rate3 answers
I see the non refundable room rate. Does trip insurance cover cancellation, including the room cost?
2 years, 33 months ago
mtquinn
This would depend on reason for cancelling, level of insurance purchased, etc. For details on the insurance plans we offer, please contact our insurance vendor (currently Allianz Global Assistance).
JeannieCC
NOT SURE
MORADOS
We purchased trip insurance. When we arrived at the resort the room was so bad we wanted to leave. We made several phone calls to Cheap Caribbean. Trip insurance DOES NOT cover the room rate.
Bray
Mine would have but don’t go if you are a beach person. The water is brown and murky, seaweed and smells like rotten eggs.
lawdab
is there a casino?5 answers
Is there a casino on the property
2 years, 33 months ago
Summer
Unfortunately this resort does not have a casino on property.
JeannieCC
No
LJBoyer
No casino.
misstowne
We never saw a casino while we were on the property. But so much other stuff to do.
LuluBallew
No casino. But they do have game nights!
JTraveler
Any animals on the property? Saw there is a "jungle view" and was wondering if you could see monkeys or other wildlife on the property.5 answers
2 years, 32 months ago
Trying to please everyone
We offer a tropical view room. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Only wildlife you will see are raccoons.. We originally thought they were lemars or monkeys until we asked the workers. You'll see them throughout walking the paths and climbing trees.
ShaneFalco
No animals except for coatis which come out early in the morning. Also no mosquito problem, a big plus.
BarbDan
Mostly "Raccoons" is what was seen during our visit. They look different than in the USA so it was interesting to see them.
Sandinmyheart
There are raccoon-looking critters that walk out onto the path from the garden areas. They are called coatis. You are not supposed to feed them. But you can watch them and their young. They're really cute.
DrindiLou
Are there shows? Are their clubs? If so how late.5 answers
I am bringing my family which includes two young adulto females that don't feel comfortable leaving the resort, but love to dance.
2 years, 29 months ago
Kay
The resort does have evening entertainment. Please check with the resort directly in regards to hours and details. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
After 6-7 there is not much to do...kinda boring evenings
BobFly
There are shows in the Theater every night; I don't know if young adults would find them incredibly entertaining, however. Seemed to be more family-oriented. The sports bar becomes a "club" at night and there is a stage where people danced but it is not a nightclub in the typical sense.
412wanderlust
Yes this resort actually has a nightclub next to the lobby inside the resort so you can go dancing until 1 am! That was pretty neat!
Jflo
You will all love it. They have everything. Great shows every night 8:30-9:30, dancing, disco, entertainment in the pool, around the pool, lobby and theater, special events. This is a terrific vacation place. No need to leave the resort.
BarbDan
Is there a kids pool?5 answers
suitable for 18-moth & 4-noth olds with parental supervision?
2 years, 27 months ago
Jerry
There is a Kids area called "CoreZone" where there's a kid's clubhouse with games, another area with pool tables, foozball, & ping pong. The kids' pool does have a shallower end but it is not separated from the rest of the pool.
412wanderlust
Please check with the resort directly in regards to child supervision and shallow pool areas. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
We brought our almost 3 year old and our 4 month old this past week. There is no kid pool so my husband and I would have to go into the pool with them. We loved the resort but not so much that it wasn't as kid friendly as we'd like it. They put us at one of the last buildings for the room so it was quite a walk and we were placed in the third floor with no elevator so it was so hard taking both the kids and our stroller with car seat and diaper bags. The good thing was we had family with us so they helped a ton.
Jflo
Did not notice kids pool but have teens club pool. Have program for younger children. Send the resort an email with your questions.
BarbDan
There is a kiddie pool for the smaller children. They also have staff members who can watch your children (for a fee, I believe) while the adults have their own time if they wish to do so.
DrindiLou
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Room Information
Now Sapphire Riviera Cancun features 488 freshly-updated, modern and cozy guest suites in 14 three-story bungalows with private, furnished terraces or balconies with garden, pool, or ocean views. Each suite offers a separate sitting area with a sofa, air-conditioning, cable TV, mini bar, electronic safe, alarm clock with MP3 player docking station, and 24-hour room service. Marble bathrooms include tub/shower combinations.
The all new, stunning, beachfront swim-out suites.
Luxurious Bali beds surrounding all 3 pools, plus oceanfront kiosks for top-notch wait service.
Authentic architecture and decor inspired by ancient Mayan Culture.
Spacious Jr. Suites with cozy bathrobes, slippers, a furnished balcony and 24-hour room service.
The added fun-filled splash park/toddler pool for youngins at the Explorer's Kids Club.
A brand new, family-friendly water park, equipped with water slides and tons of fun for kids AND adults!
A state-of-the-art fitness center with an added yoga room. (Because, wellness)
Gluten-free, vegetarian and vegan menu options available at the a la carte restaurants.
The super spacious and functional Family Suites with guaranteed connecting rooms.
What We'd Change
The restaurants open on a rotating schedule, so some may be closed on a particular evening. But the rotation means you won't get bored. For specific cravings, 24-hour room service has you covered.
Why You Should Go
It's 15 minutes from the airport - paradise is waiting for you with a welcome cocktail.
Upgrade to the Preferred Club and enjoy an adults-only pool.
Rejuvenate with a Myoxy-Caviar Facial at the luxury, Mayan-inspired spa–it's ok to spoil yourself. You deserve it!
The world's second largest coral reef is just off the shores - snorkel envy is here & it's real.
Complimentary green fees at Grand Coral Riviera Maya Golf Course. Woot!
Spend a day at Xcaret learning about Mayan history and exploring the lagoons and parks.
Hop on a bicycle tour - a great way to see the resort and the natural beauty around you.
Start your day with an energizing Zumba class - dance, sweat, hit the beach.
Available Amenities
Tour Assistance
Beach
Volleyball
Business Center ($)
Babysitting/Child Care ($)
Children's Activities
Concierge Services
Conference Facilities ($)
Cribs Available on Request
Currency Exchange
Daily Maid Service
Dive Shop
Fitness/Exercise Room
Gift Shop
Jacuzzi
Kayaks
Kids Club
Laundry Services ($)
Lounge Chairs/Umbrellas
Nightly Entertainment
Swim-Up Bar(s)
Swimming Pool(s)
Tennis Court(s)
Scuba Diving ($)
Windsurfing
Aerobics
24 Hour All-Inclusive
Sauna
Poolside Bar
Steam Room
Parking
Medical Services ($)
Ping Pong
Game Room
9 Restaurants
7 Bars/Lounges
Porter/Bellhop
Nightclub
Shopping
Multilingual Staff
Catering
Theater
Teen Club
Audio-Visual Equipment ($)
Spa ($)
Snorkeling ($)
Handicap Room Available
Wedding Services ($)
Dry Cleaning Services ($)
Golf Packages Available ($)
Honeymoon Packages ($)
Aqua Aerobics
Wireless Internet
ADA Accessible Rooms Available
Free Parking
Tour and Island Information
Beauty Salon ($)
Evening Entertainment
Euro-bungee
Ocean Trampoline
Car Rental Available ($)
Hobie Cat with Instructor
Internet Access
Banquet Facilities ($)
Nearby Excursions & Attractions
Bars and Nightlife
Beach
Dive Shop(s)
Golf Course(s)
Motor Boat Rentals
Parasailing
Sailing
Scuba Diving
Shopping
Water-Skiing
Map of Local Area
Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every
budget and every activity.
Now Sapphire Riviera Cancun
Super Manzana 11 Manzana 9 Lote 10
+52 99 88 72 83 83
Hotel Description
Now Sapphire Riviera Cancun: Laid Back Charm for Family, Friends, You
The freshly-renovated, oceanfront Now Sapphire Riviera Cancun offers the Unlimited-Luxury® beach getaway of you and your family's dreams. Perfect for romantic getaways or family vacays, this stunning resort is surrounded by lush, tropical palms, soft sand and the sparkling sea–talk about paradise! Now Sapphire is just 15 minutes from Cancun International Airport, boasting stellar architecture and ancient Mayan-inspired decor to give every guest the ultimate Mexican experience. With 488 newly-updated, modern and airy suites, equipped with all the luxury amenities, you're bound to land in the perfect suite for your stay.
Dine at eight gourmet restaurants during your vacay (five a la carte, a buffet, grill and a café), sip deliciously-curated cocktails at five chic bars and even taste test your way around the neighboring resorts Now Jade Riviera Cancun, Now Emerald Cancun and Dreams Resorts & Spas included in the Sip, Savor & See program–there's something for everyone!
Unlimited-Luxury® means complete and utter relaxation–that's right, it's all taken care of for you. You get to Live in the Now™ with inclusive, luxury perks such as:
Unlimited meals, snacks, water, sodas and juices - bring your thirst.
Unlimited domestic and imported alcoholic beverages, including house wine.
24-hour room-service food and drink - should you have a hankering for something at 2 a.m., you can get it.
In-room minibar with beer, bottled water, soft drinks (restocked daily).
Rooms with a private balcony or terrace and a hydro-tub.
All kinds of activities - climbing wall, dance lessons, a casino and more.
Theme nights and lively outdoor entertainment.
Sip, Savor & See other nearby, participating resorts in the region (you must make your own travel arrangements through the resort concierge by 3 p.m.).
Taxes and gratuities - who needs to worry with this on vacay?
DINING
Nosh on mouth watering flavors like Mediterranean, fine cut meats prepared especially for you, grilled seafood, Teppanyaki tables (always fun for the group), sushi and tasty Mexican dishes. And, there is always 24-hour room service - some mornings/nights, you'll want to stay in. It's your vacation right. Bonus: At one stellar restaurant, you can dine 24-hours a day. Check with the front desk to see where you can nosh day and night.
Paramour Type: French Hours: Daily, 6pm-11pm Description: Setting the scene for romance, this adult-only restaurant
offers French fare and an elegant atmosphere. Dress code: Formal
Lemongrass Type: Asian Hours: Daily, 6pm-11pm Description: This Asian restaurant boasts teppanyaki tables that can
accommodate up to 48 guests, as well as a sushi bar and traditional a la carte
dining. Dress code: Elegant casual. Gentlemen are requested to wear
long pants and a collared shirt.
Barefoot Grill Type: Grill Hours: Daily, 11am-4pm Description: This poolside grill offers a variety of grilled specialities. Dress code: Casual
Bluewater Grill Type: Surf and turf Hours: Lunch, 12:30pm-5pm; Dinner, 6:30pm-11pm Description: Offering fresh seafood specialties and fine cuts of
meat. Dress code: Elegant casual. Gentlemen are requested to wear
long pants and a collared shirt.
Cibu Type: Mediterranean Hours: Breakfast - daily, 7am-10am; Dinner - daily, 6pm-11pm Description: Serving delicious Mediterranean cuisine in a casual
atmosphere. *Breakfast is available for Preferred Club only. Dress code: Dinner - Elegant casual. Gentlemen are requested to wear
long pants and a collared shirt.
Fresco Type: Mexican Hours: Daily, 6pm-11pm Description: Enjoy delectable Mexican cuisine surrounded by
Spanish-inspired architecture and ocean views. Dress code: Elegant casual. Gentlemen are requested to wear
long pants and a collared shirt.
Market Cafe Type: International Hours: Breakfast, 7am-11:30am; Lunch, 12:30pm-4pm; Dinner, 6pm-11pm Description: The Market Cafe buffet specializes in offering
international cuisine in a casual atmosphere with an ocean view. Open for
breakfast, lunch and dinner. Dress code: Casual
Coco Cafe Type: Bistro Hours: Daily, 6am-11pm Description: Enjoy coffee and deli snacks while relaxing on the
porch. Dress code: Elegant casual. Gentlemen are requested to wear
long pants and a collared shirt.
Private Dining
For special occasions, enjoy a private dinner for two at one of the resort's
romantic spots. There is an additional charge for these private dinners and
advance reservations are required.
All hours are subject to change.
BARS/NIGHTLIFE
All five bars serve premium brands and international favorites. The fun-loving bartenders are happy to serve you whatever your heart desires. Tip: Coco Cafe opens early for those needing a caffeine boosting kick to your day.
Moments
Located in the lobby for cocktails. Daily, 10am-midnight.
Splash
Swim-up bar, located in the main pool. Daily, 10am-5pm.
The Reef
Preferred Club, adult only, pool bar. Daily, 9am-5pm.
The Sandbar
Preferred Club beach bar. Daily, 9am-5pm.
Eclipse Night Club
Nightclub and bar where guests can dance all day and night. Daily, 10am-2am.
BEACHES AND POOLS
You've got sun soakin' spots - three pools (bonus pool for Preferred guests) with Bali beds for some posh privacy or head to the sparkling ocean and grab a coveted ocean front lounger. Sit back. Pool and beach bar service is happy to bring you as many cocktails as you want. For families, there's a water park complete with slides for both adults and kids because who says all the fun has to be for the kids!
SPORTS/ACTIVITIES
Water
Hobie cats
Kayaks
Sailing
Windsurfing
Available for an additional charge:
Scuba diving
Deep sea fishing
Snorkeling
Sport fishing
Land
Fitness
Tennis
Yoga
Beach volleyball
Golf
Now Sapphire Riviera Cancun guests can enjoy a complimentary round of golf at Grand
Coral Riviera Maya and El Tinto Golf Course at Cancun Country Club.
INTERNET
Now Sapphire Riviera Cancun offers complimentary Internet access and WiFi.
Unlimited Connectivity App
Worried about the inability to keep up with friends and family while in destination? Download the Unlimited Connectivity app and enjoy tons of awesome features to help you while in destination!
Features Include:
Free WiFi
Free calling to the U.S. and Canada
Contact staff directly
Book spa appointments
Reserve excursions
SPA SERVICES
Now Spa by Pevonia offers 7,000 square feet of luxury wellness services that
will take you on a journey of relaxation for an additional charge. Daily,
9am-8pm.
Massages
Body treatments
Facials
Sauna and Jacuzzi
Temazcal
Relaxation area
Beauty salon
Traditional Temazcal Spa Ceremony - Included with your stay.
The Temazcal ceremony is led by an Intercessor, or healer, and is one hour long. The ritual will begin with a blessing from the Intercessor, and one by one, guests will enter the Temazcal structure, sitting in a circle for the healing ceremony. The shelter will be filled with hot stones and the Intercessor will guide participants through the spiritual ritual, involving aromas, herbal steams, sounds and sensations.
WEDDING/HONEYMOON
Complimentary "Your Moments" Wedding Package when booking a minimum of seven
nights in a Preferred Club Suite Ocean View or higher, or if five rooms are
reserved for a minimum of three nights at any room category. Packages and
amenities available at a surcharge. Guests must arrange all wedding packages
directly with the front desk.
The resort features a Shaadi South Asian Wedding Package which is inclusive of six events over three days, for up to seventy-five guests. Trained and certified South Asian Wedding Specialists further ensure the utmost attention and care is given regarding the cultures and traditions of these wedding parties. Another beachfront wedding venue, a terrace fitting up to 120 guests, is also available for ceremonies.
Honeymoon Bonus
With proof of marriage, Now Sapphire Riviera Cancun offers two honeymoon
packages.
Honeymoon Bliss Package includes:
Fresh fruit basket on arrival
Bottle of sparkling wine on arrival
Special turndown service one evening during stay
Champagne breakfast in bed (reservations required in advance via guest
service)
Discount on all treatments at the Renova Spa
Do Not Disturb Package (complimentary with seven nights or more in a
Preferred Club Ocean Front Suite or higher or for a surcharge) includes:
Champagne on arrival
Fresh flowers and exotic fruit platter in room on arrival
Champagne breakfast in bed (reservations required in advance via guest
service)
Couples 50-minute massage treatment (one per stay)
Romantic beachfront dinner for two including bottle of champagne
Special turndown service one evening during stay
Private petit fours each evening at turndown
Complimentary anniversary nights
Guests need to add "Honeymoon Bonus" to the special request field of booking
when purchasing. Proof of marriage is expected upon arrival at the resort.
CHILD CARE
Now Sapphire Riviera Cancun offers options for kids of all ages. The Explorer's
Club is available for kids ages 3-12, which includes a brand new waterpark experience complete with a splash pad. The Core Zone Teens Club offers activities and games geared towards teenage tastes for teens ages 13-17. Daily, 9am-10pm. There's also a totally new, onsite waterpark for both kiddos AND adults to enjoy!
Babysitting services are also available for an additional charge.
SMALL DOGS WELCOME
For a $65 fee at all Now Brand resorts, you can now bring your furry friend who is under 22lbs (10kg.) along for your beach vacation!
Included in the fee: dog bed, food and water bowls, dog toys, waste bags, dog towel and a "dog-in-room" door hanger to let those around you know your furry friend is in tow!
Additional dog amenities available for a fee.
Additional restrictions apply.
ADDITIONAL INFORMATION
Location
Now Sapphire Riviera Cancun is located 15 miles from Cancun International
Airport (CUN). Approximate driving time is 20 minutes.
Check In/Check Out
Check-in: 3pm, check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not
included in your hotel reservation.
Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and
Costa Rica may put limits on the use of motorized water sports, and loud
music.
Awards
2003-2013 AAA Five Diamond Award
2014 AAA Four Diamond Award
Rainforest Alliance Verified
Dining Program
The Sip, Savor & See package is now available at Now Sapphire Riviera
Cancun and allows guests a chance to enjoy dinner and an evening of
entertainment at sister resorts Dreams Cancun, Dreams Riviera Cancun, Dreams
Puerto Aventuras, Dreams Tulum and Now Jade Riviera Cancun for a total of 35
dining options. Guests must arrange the evening in advance with the resort
concierge, including arrival and return times and restaurant selection. Offer
includes dinner and entertainment and guests can use facilities of the resort
they are visiting from 6pm-1am. Round-trip taxi fare and gratuities not
included.
Deal of the Day Terms and Conditions By booking the Deal of the Day room you are getting an even bigger discount on your vacation! Please note that by booking this room category we are unable to cancel or modify your hotel stay. Any changes or cancellations to the Deal of the Day room category will be assessed a 100% fee. No refund or credit will be issued for the hotel portion of your reservation.
All hours, fees, amenities, information and services are subject to change
without notice.
