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Now Sapphire Riviera Cancun

Mexico - Riviera Maya

Our Rating

3 Nights with Air from $639 All-Inclusive
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Picture this sunshiny day: sapphire-colored Caribbean waters, soft, white sands and all kinds of warm rays streaming dow ... More

Customer Rating 619 Reviews
Value
 
4.4
Service
 
4.5
Beaches & Pools
 
4.3
Dining Options
 
4.1
Room Comfort
 
4.4
4.3 out of 5
"My husband and I went to now sapphire from Oct. 22 to 31, well let me tell you, from the moment we got there until the last minute, there is nothing we can find to complaint about. The resort is beauti..." – Lilyperu
619 out of 722 (86%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.4
Service
 
4.5
Beaches & Pools
 
4.3
Dining Options
 
4.1
Room Comfort
 
4.4
4.3 out of 5
"My husband and I went to now sapphire from Oct. 22 to 31, well let me tell you, from the moment we got there until the last minute, there is nothing we can find to complaint about. The resort is beauti..." – Lilyperu
619 out of 722 (86%) customers would recommend this product to a friend.
Temazcal Furniture in room - Now Sapphire Main Pool Bar WALKOVER FROM BREAKFAST The sunrise from the beach! Pool on left, beach straight ahead!! View of pool from main lounge area view from beach chair Wahoo Steak view of the beach on a cloudy day going to a show! at the beach The beach Sun rise over pool Boy in paradise! Magazine quality beach Preferred Adult Pool Bed decorated for our birthdays on our last night Sunrise Lemon Grass Great staff! preferred pool Spa @ Now Sapphire Sunset view from room Beach BEACH VIEW View from our room! The beach bar is pictured Main Pool Anniversary Sash Beach view Shower/tub. Spacious and very clean Relaxing in the pool Second Wahoo steak Fantastic honeymoon! Enjoying the view of the pool Our Mexican Racoon visitor. Furniture in cafe - Now Sapphire View at lunch one day great built-ins in the pool! you can find peace and quiet at the beach Dylan is amazing Breakfast by the beach View from Building 1 - second floor Pirate cruise Sunrise Honeymoon turndown service the main pool at the Now Sapphire how we were greeted dressed to impress Beautiful Beach! Sunset our wedding day Quintas everywhere! Main Pool Sunrise over the ocean having lunch @ one of d restaurant Preferred Pool Sunrise Main Pool fountain at the hotel Lobby Bar our favorite bartender... santiago. Beautiful surroundings! jr. suite from balcony
All Customer Reviews
1-4 of 619 reviews. Sort by
May 21, 2019
Great Place

Isaac on the entertainment team was the best!! Loved the whole entertainment team but Isaac is the man!


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Mississippi
Age: 25-34
Travel: 1-2 trips/year

May 17, 2019
Recent Couples Getaway

My boyfriend and I recently stayed at Now Sapphire which we booked through CheapCaribbean. We stayed 5/5-5/10 in the Junior Suite with a Tropical View. We also were a part of the Preferred Club. Hotel was a quick ride from the airport which was awesome. The hotel was beautiful, everything you would want for a “tropical” vibe. The main lobby was great which leads you to all of the restaurants and main pool. The main pool was huge but during certain times a day it was over crowded and loud. If you’re looking for a quiet/relaxing time, the main pool was not the place to be – which was what my boyfriend and I were looking for. We’re young (late 20s and early 30s) and the atmosphere was too rowdy for us. Luckily we were Preferred Club Member and had access to the private pool. Cabanas surround the pool which you HAVE to reserve in advance (we were not told this). When you do get a spot it is a great relaxing pool much smaller but quieter which we preferred. The food was good pretty much what you would expect from an all-inclusive. Again, being a part of the Preferred Club we were able to go to the private breakfast buffet which was great. All of the restaurants don’t take reservations so you might have a long wait depending on the time you go. The longest wait we had was at lunch at the only outdoor dining place the resort had (went around 1pm and waited to be seated till just after 2pm). Meal was worth the wait though. The hotel does offer room service but it takes 45 minutes so don’t order anything that doesn’t transfer well. The room was great. Very spacious and the cleaning crew did a great job. The major downside to the whole trip was the beach. It has nothing to do with Now Sapphire it’s the Caribbean that is being mounded with seaweed. The entire week we couldn’t go in the ocean unless we wanted to swim in the seaweed. Over the whole week we probably saw a total of 8 guests swimming in the ocean which is a shame. Having this knowledge though I would have absolutely booked an excursion to take us to places not effected by the seaweed. Which brings me to the other downfall, the sales. Everything there is a sale. You can’t walk in certain parts of the lobby without different vendors trying to see you on an excursion, photos, etc. But that is also a common issue with all-inclusive hotels. The staff was helpful especially in the Preferred Club Lounge. Before going we looked up "tipping" etiquette. We thought we were doing good, giving good tips but somehow other people would consistently get better service than us. Often times we would have to wave someone down to get service whereas other people were constantly being served. We weren't sure if we were under tipping but when we left more it would still go unnoticed - not sure if people were showing up at the pool bar first thing in the morning and laying down a $20 and saying "give me the best service you got". We obviously would have never thought to do that so this is something we would have to consider before doing another all-inclusive again. Every night the hotel has some type of “show” which is nice for families. One thing that we noticed was that every night there was at least one wedding going on at the resort, one night there was two weddings. This caused for some of the restaurants to be closed for the night which is annoying if you show up to find out that they aren’t open and you have to go somewhere else. Overall, the Now Sapphire as a hotel was good and what you would expect from all-inclusive.


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Overall Rating: 3
Value
 
3.0
Service
 
3.0
Beaches & Pools
 
3.0
Dining Options
 
2.0
Room Comfort
 
4.0
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From: New Jersey
Age: 25-34
Travel: 1-2 trips/year

May 8, 2019
Never again!!!!

I don’t even know where to start... service is very bad , food is terrible and overall overpriced . I usually never write bad reviews , but people really need to know it’s definitely not 4 or 4and half star ⭐️ hotel.


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Overall Rating: 1
Value
 
1.0
Service
 
1.0
Beaches & Pools
 
1.0
Dining Options
 
1.0
Room Comfort
 
2.0
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From: New York
Age: 25-34
Travel: 1-2 trips/year

May 5, 2019
Very nice people and excellent pool area

The resort was very clean and nice. Our tropical-view room was huge and close to everything yet quiet enough for an afternoon nap. We also tried the spa and that was very nice and relaxing. The food was very good at the restaurants, room service was slow and that food was not good. The pool was very nice with a swim up bar and shady areas. The beach was ok there was a lot of seaweed but crews were out all day collecting it. We did not try to kayak because the water was very choppy. The “no reservations” policy at the restaurants for dinner left us eating very late in order to not go at the busy times, we ate dinner around 9 every night. The worst thing about the trip was upon arrival when we were bombarded by very pushy salesman trying to get us sign up for some seminar, after that initial instance there was no other people trying to sell us anything.


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Overall Rating: 4
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Michigan, USA
Age: 25-34
Travel: 3-6 trips/year

Room Information

Now Sapphire Riviera Cancun features 496 guest suites in 14 three-story bungalows with private, furnished terraces or balconies with garden, pool, or oceanviews. Each suite offers a separate sitting area with sofa, air-conditioning, cable TV, mini bar, electronic safe, alarm clock with MP3 player docking station, and 24-hour room service. Marble bathrooms include tub/shower combinations.

Room Details

Deluxe Junior Suite Tropical View
Hotel/Studio Unit Details

Preferred Club Jr Suite Tropical View
Hotel/Studio Unit Details

Preferred Club Jr Suite Oceanfront
Hotel/Studio Unit Details

Preferred Club Beach Front (Available until 12.22.19)
Hotel/Studio Unit Details

Super Saver Preferred Club Suite ROH (Non-Refundable)
Hotel/Studio Unit Details

Super Saver Junior Suite ROH (Non-Refundable)
Hotel/Studio Unit Details

What's to Love

As of June 2018 you can bring your furry friend along!

Bali beds around the pool and ocean front kiosks that give you the ultimate in rock star beach bliss.

The friendliest staff. You'll never want for a thing. (They can read drink requests in your mind).

Photo op at the main pool - the ocean view is drop-dead-gorgeous-good.

Evocative architecture and decor inspired by ancient Mayan Culture. (See? They weren't all ruffians).

Spacious Jr. Suites with cozy bathrobes, slippers, furnished balcony and 24-hour room service.

Activities for the kiddos, tweens and teens, keeping them busy (and away) for hours.

Gluten-free, vegetarian and vegan menu options available at the a la carte restaurants.

 

What We'd Change

The restaurants open on a rotating schedule, so some may be closed on a particular evening. But the rotation means you won't get bored. For specific cravings, 24-hour room service has you covered.

 

Why You Should Go

It's 15 minutes from the airport - paradise is waiting for you with a welcome cocktail.

Upgrade to Preferred Club and enjoy an adults-only pool. (Kids are fun, but pool water in your drinks, not so much).

Rejuvenate with a Myoxy-Caviar Facial - it's ok to spoil yourself. You deserve it.

The world's second largest coral reef is just off the shores - snorkel envy is here & it's real.

Complimentary green fees at Grand Coral Riviera Maya Golf Course. Woot!

Spend a day at Xcaret learning about Mayan history and exploring the lagoons and parks.

Hop on a bicycle tour - a great way to see the resort and the natural beauty around you.

Starting your day with an energizing Zumba class - dance, sweat, hit the beach.

Available Amenities

  • Tour Assistance
  • Beach
  • Volleyball
  • Business Center ($)
  • Babysitting/Child Care ($)
  • Children's Activities
  • Concierge Services
  • Conference Facilities ($)
  • Cribs Available on Request
  • Currency Exchange
  • Daily Maid Service
  • Dive Shop
  • Fitness/Exercise Room
  • Gift Shop
  • Jacuzzi
  • Kayaks
  • Kids Club
  • Laundry Services ($)
  • Lounge Chairs/Umbrellas
  • Nightly Entertainment
  • Swim-Up Bar(s)
  • Swimming Pool(s)
  • Tennis Court(s)
  • Scuba Diving ($)
  • Windsurfing
  • Aerobics
  • 24 Hour All-Inclusive
  • Sauna
  • Poolside Bar
  • Steam Room
  • Parking
  • Medical Services ($)
  • Ping Pong
  • Game Room
  • 9 Restaurants
  • 7 Bars/Lounges
  • Porter/Bellhop
  • Nightclub
  • Shopping
  • Multilingual Staff
  • Catering
  • Theater
  • Teen Club
  • Audio-Visual Equipment ($)
  • Spa ($)
  • Snorkeling ($)
  • Handicap Room Available
  • Wedding Services ($)
  • Dry Cleaning Services ($)
  • Golf Packages Available ($)
  • Honeymoon Packages ($)
  • Aqua Aerobics
  • Wireless Internet
  • ADA Accessible Rooms Available
  • Free Parking
  • Tour and Island Information
  • Beauty Salon ($)
  • Evening Entertainment
  • Euro-bungee
  • Ocean Trampoline
  • Car Rental Available ($)
  • Hobie Cat with Instructor
  • Internet Access
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Bars and Nightlife
  • Beach
  • Dive Shop(s)
  • Golf Course(s)
  • Motor Boat Rentals
  • Parasailing
  • Sailing
  • Scuba Diving
  • Shopping
  • Water-Skiing

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Now Sapphire Riviera Cancun

Super Manzana 11 Manzana 9 Lote 10

+52 99 88 72 83 83

Hotel Description

Now Sapphire Riviera Cancun: Laid Back Charm for Family, Friends, You

Picture this sunshiny day: sapphire-colored Caribbean waters, soft, white sands and all kinds of warm rays streaming down, giving you a good dose of much-needed Vitamin D. Your happiness meter has just skyrocketed. You then set out to explore the waters. Next you take on your family and friends in beach volleyball and end the day by burrowing in at the pool - it's this kind of day you've been waiting for. All. Year. Long.

Lucky for you, this is your beach bliss for the next week. When might we expect you?

Unlimited-Luxury® means complete and utter relaxation - it's all taken care of for you. You get to Live in the Now™ with inclusive, ahh-some perks like:

  • Unlimited meals, snacks, water, sodas and juices - bring your thirst.
  • Unlimited domestic and imported alcoholic beverages, including house wine. It's a party.
  • 24-hour room-service food and drink - should you have a hankering for something at 2:14 a.m., you can get it.
  • In-room mini bar with beer, bottled water, soft drinks (restocked daily).
  • Rooms with a private balcony or terrace and a hydro-tub.
  • All kinds of activities - climbing wall, dance lessons, a casino and more.
  • Theme nights and lively outdoor entertainment.
  • Sip, Savor & See with other nearby resorts - Dreams Puerto Aventuras, Dreams Riviera Cancun, Dreams Sands Cancun, Dreams Tulum, Sunscape Sabor Cozumel or Now Jade (you must make your own travel arrangements through the resort concierge by 3 p.m.).
  • Taxes and gratuities - who needs to worry with this on vacay?


DINING

Nosh on mouth watering flavors like Mediterranean, fine cut meats prepared especially for you, grilled seafood, Teppanyaki tables (always fun for the group), sushi and tasty Mexican dishes. And, there is always 24-hour room service - some mornings/nights, you'll want to stay in. It's your vacation right. Bonus: At one stellar restaurant, you can dine 24-hours a day. Check with the front desk to see where you can nosh day and night.

Paramour
Type: French
Hours: Daily, 6pm-11pm
Description: Setting the scene for romance, this adult-only restaurant offers French fare and an elegant atmosphere.
Dress code: Formal

Lemongrass
Type: Asian
Hours: Daily, 6pm-11pm
Description: This Asian restaurant boasts teppanyaki tables that can accommodate up to 48 guests, as well as a sushi bar and traditional a la carte dining.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Barefoot Grill
Type: Grill
Hours: Daily, 11am-4pm
Description: This poolside grill offers a variety of grilled specialities.
Dress code: Casual

Bluewater Grill
Type: Surf and turf
Hours: Lunch, 12:30pm-5pm; Dinner, 6:30pm-11pm
Description: Offering fresh seafood specialties and fine cuts of meat.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Cibu
Type: Mediterranean
Hours: Breakfast - daily, 7am-10am; Dinner - daily, 6pm-11pm
Description: Serving delicious Mediterranean cuisine in a casual atmosphere. *Breakfast is available for Preferred Club only.
Dress code: Dinner - Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Fresco
Type: Mexican
Hours: Daily, 6pm-11pm
Description: Enjoy delectable Mexican cuisine surrounded by Spanish-inspired architecture and ocean views.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Market Cafe
Type: International
Hours: Breakfast, 7am-11:30am; Lunch, 12:30pm-4pm; Dinner, 6pm-11pm
Description: The Market Cafe buffet specializes in offering international cuisine in a casual atmosphere with an ocean view. Open for breakfast, lunch and dinner.
Dress code: Casual

Coco Cafe
Type: Bistro
Hours: Daily, 6am-11pm
Description: Enjoy coffee and deli snacks while relaxing on the porch.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Private Dining
For special occasions, enjoy a private dinner for two at one of the resort's romantic spots. There is an additional charge for these private dinners and advance reservations are required.

All hours are subject to change.



BARS/NIGHTLIFE

All five bars serve premium brands and international favorites. The fun-loving bartenders are happy to serve you whatever your heart desires. Tip: Coco Cafe opens early for those needing a caffeine boosting kick to your day.

Moments
Located in the lobby for cocktails. Daily, 10am-midnight.

Splash
Swim-up bar, located in the main pool. Daily, 10am-5pm.

The Reef
Preferred Club, adult only, pool bar. Daily, 9am-5pm.

The Sandbar
Preferred Club beach bar. Daily, 9am-5pm.

Eclipse Night Club
Nightclub and bar where guests can dance all day and night. Daily, 10am-2am.



BEACHES AND POOLS

You've got sun soakin' spots - three pools (bonus pool for Preferred guests) with Bali beds for some posh privacy or head to the sparkling ocean and grab a coveted ocean front lounger. Sit back. Pool and beach bar service is happy to bring you as many cocktails as you want.

SPORTS/ACTIVITIES

Water

  • Hobie cats
  • Kayaks
  • Sailing
  • Windsurfing

Available for an additional charge:

  • Scuba diving
  • Deep sea fishing
  • Snorkeling
  • Sport fishing

Land

  • Fitness
  • Tennis
  • Yoga
  • Beach volleyball

Golf
Now Sapphire Riviera Cancun guests can enjoy a complimentary round of golf at Grand Coral Riviera Maya and El Tinto Golf Course at Cancun Country Club.



INTERNET

Now Sapphire Riviera Cancun offers complimentary Internet access and WiFi.

Unlimited Connectivity App
Worried about the inability to keep up with friends and family while in destination? Download the Unlimited Connectivity app and enjoy tons of awesome features to help you while in destination!

Features Include:
  • Free WiFi
  • Free calling to the U.S. and Canada
  • Contact staff directly
  • Book spa appointments
  • Reserve excursions


SPA SERVICES

Now Spa by Pevonia offers 7,000 square feet of luxury wellness services that will take you on a journey of relaxation for an additional charge. Daily, 9am-8pm.
  • Massages
  • Body treatments
  • Facials
  • Sauna and Jacuzzi
  • Temazcal
  • Relaxation area
  • Beauty salon

Traditional Temazcal Spa Ceremony - Included with your stay.
The Temazcal ceremony is led by an Intercessor, or healer, and is one hour long. The ritual will begin with a blessing from the Intercessor, and one by one, guests will enter the Temazcal structure, sitting in a circle for the healing ceremony. The shelter will be filled with hot stones and the Intercessor will guide participants through the spiritual ritual, involving aromas, herbal steams, sounds and sensations.



WEDDING/HONEYMOON

Complimentary "Your Moments" Wedding Package when booking a minimum of seven nights in a Preferred Club Suite Ocean View or higher, or if five rooms are reserved for a minimum of three nights at any room category. Packages and amenities available at a surcharge. Guests must arrange all wedding packages directly with the front desk.
The resort features a Shaadi South Asian Wedding Package which is inclusive of six events over three days, for up to seventy-five guests. Trained and certified South Asian Wedding Specialists further ensure the utmost attention and care is given regarding the cultures and traditions of these wedding parties.

Honeymoon Bonus
With proof of marriage, Now Sapphire Riviera Cancun offers two honeymoon packages.

Honeymoon Bliss Package includes:

  • Fresh fruit basket on arrival
  • Bottle of sparkling wine on arrival
  • Special turndown service one evening during stay
  • Champagne breakfast in bed (reservations required in advance via guest service)
  • Discount on all treatments at the Renova Spa

Do Not Disturb Package (complimentary with seven nights or more in a Preferred Club Ocean Front Suite or higher or for a surcharge) includes:

  • Champagne on arrival
  • Fresh flowers and exotic fruit platter in room on arrival
  • Champagne breakfast in bed (reservations required in advance via guest service)
  • Couples 50-minute massage treatment (one per stay)
  • Romantic beachfront dinner for two including bottle of champagne
  • Special turndown service one evening during stay
  • Private petit fours each evening at turndown
  • Complimentary anniversary nights

Guests need to add "Honeymoon Bonus" to the special request field of booking when purchasing. Proof of marriage is expected upon arrival at the resort.



CHILD CARE

Now Sapphire Riviera Cancun offers options for kids of all ages. The Explorer's Club is available for kids ages 3-12. The Core Zone Teens Club offers activities and games geared towards teenage tastes for teens ages 13-17. Daily, 9am-10pm.

Babysitting services are also available for an additional charge.



SMALL DOGS WELCOME

For a $65 fee at all Now Brand resorts, you can now bring your furry friend who is under 22lbs (10kg.) along for your beach vacation!

Included in the fee: dog bed, food and water bowls, dog toys, waste bags, dog towel and a "dog-in-room" door hanger to let those around you know your furry friend is in tow!

Additional dog amenities available for a fee.

Additional restrictions apply.



ADDITIONAL INFORMATION

Location
Now Sapphire Riviera Cancun is located 15 miles from Cancun International Airport (CUN). Approximate driving time is 20 minutes.

Check In/Check Out
Check-in: 3pm, check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.

Awards
2003-2013 AAA Five Diamond Award
2014 AAA Four Diamond Award
Rainforest Alliance Verified

Dining Program
The Sip, Savor & See package is now available at Now Sapphire Riviera Cancun and allows guests a chance to enjoy dinner and an evening of entertainment at sister resorts Dreams Cancun, Dreams Riviera Cancun, Dreams Puerto Aventuras, Dreams Tulum and Now Jade Riviera Cancun for a total of 35 dining options. Guests must arrange the evening in advance with the resort concierge, including arrival and return times and restaurant selection. Offer includes dinner and entertainment and guests can use facilities of the resort they are visiting from 6pm-1am. Round-trip taxi fare and gratuities not included.



Deal of the Day Terms and Conditions
By booking the Deal of the Day room you are getting an even bigger discount on your vacation! Please note that by booking this room category we are unable to cancel or modify your hotel stay. Any changes or cancellations to the Deal of the Day room category will be assessed a 100% fee. No refund or credit will be issued for the hotel portion of your reservation.



All hours, fees, amenities, information and services are subject to change without notice.
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