Now Jade Riviera Cancun

Mexico - Riviera Maya

Our Rating
4 Nights with Air from $689 All-Inclusive
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Customer Rating
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4.3 out of 5
"We stayed at the Now Jade for a short trip (March 20-23, 2017) with our friends. When we first arrived, we had regular suites, which were very nice, large and beautiful. After our friends had an incide..." – RachaelAletheia
378 out of 441 (86%) customers would recommend this product to a friend.
View from room 8210 View from the room view from our room private anniversary dinner on the beach The view behind us was breathtaking! The beach in front of Now Jade. This the view from our room Pool cabana decorated Tub full of yellow fluid June 20th 2016 Balcony view View from pool area. View of wetland from room balcony. View of main section of the resort Birthday decorations Beautiful!! adult only pool area Room view Salmon in CinCin restaurant. View from our room 2 words: All Inclusive The Fine Mexican Restaurant on The Resort The beach at dusk! View from the suite balcony The main pool from our hotel room. Room view Full moon x Infinity Pool View from our room. Preferred pool It's all this beautiful! the court yard area Seaweed serenity Pool Quiet adult pool for preferred club The beach at Now Jade. This was our oceanview
All Customer Reviews
1-4 of 382 reviews. Sort by
September 14, 2017
Dear Jade

If you're looking for an honest review here it is! I booked my trip to the Now Jade for my boyfriends bday during the 1st week on sept 2017. When booking the trip the pics looked great and the sales agent sold me what I was told would be the best resort ever. My stay included a Tropical View room higher up 2nd floor that ended up being not so tropical. From my view and on the balcony all I could see were dead trees and what look like a back yard bush. We were driven to our room on a golf cart through the back skirts that looked flooded dirty and dangerous. When we arrived the room was clean and I must say very nice if the view had actually been tropical. Jacuzzi tub, glass shower, sunken living room, cable tv and wifi. Sounds good right except there were constant black outs the longest lasting 25mins where the whole resort was pitched black. SCARY MUCH. I couldn't even shower or eat because we couldn't see on all 4 days smh. The restaurant started lighting candles so that people can still eat the bar in music was shut off nightly entertainment was paused it was unbelievable and I tried not to complain so much because I didn't want my boyfriend to feel like he not only wasted his money to travel but ruined his birthday as well. Overall the food was amazing the staff was friendly and hard workers but if your looking for something great this isn't the place.

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Overall Rating: 2
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From: New York
Age: 25-34
Travel: 1-2 trips/year

September 3, 2017
Stayed in August 2017

The resort, room, pools and dining options were great. Staff was incredibly friendly. We stayed on the preferred club side. My wife recently graduated college and they decorated the room for her to help celebrate. The beach was not the best. Within the water, it was incredibly rocky. At one spot, the rocks were sharp and cut up our hands and feet. This was towards the preferred club side. The water on the main resort side seemed better. There were lots of people in the water towards that area.

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Overall Rating: 4
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From: Louisville, KY
Age: 35-44
Travel: 1-2 trips/year

September 3, 2017
Nice place to relax

Just came back from Now Jade. The pool is nice, the beach was rough and not clear water. The Carnival buffet had average food. The drinks are water down. If you are looking to relax then this is the place to go. If you want to party, then don't go to this resort. The resort is really nice and the staff are amazing. This was our first family trip with my 2 boys and it was great, they loved it. Overall, it is a very nice resort.

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Overall Rating: 4
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From: New york, ny
Age: 25-34
Travel: 1-2 trips/year

August 31, 2017
Family Vacation

My husband, 2 kids (ages 8 and 5), my mother, and I just returned from a 6 day vacation at NOW Jade! Overall, our trip was wonderful. Timely transfers from the airport to the resort. Easy check in. We were approached about the timeshare presentation, however my husband and I had stayed at NOW Sapphire last October, took the presentation and when they heard this, they politely told us they were there if we wanted "FREE" resort cash, but otherwise they left us alone! We had two rooms in building 3 - side by side. While there was absolutely no view from the lanai, it didn't bother us! We barely spent any time in our room anyway! The rooms, however, were nicely appointed. Living area was plenty spacious and the bathroom was as well. There always seemed to be a shortage of washcloths though! The pool and the beach were great. We always found lounge chairs. Towels were hit or miss depending on the time of day! By afternoon there were not many available. Loved the fact the pool was so close to the beach. Made it very convenient to go back and forth. Pool and beach water were SO warm! Tiles were coming off the pool floors and walls. They were trying to fix them as best as they could. Dining..buffet for breakfast and lunch. It was fine. Quite a few options. I am gluten free and was able to find plenty! We ate at Castaways (restaurant by the pool) one day for lunch and it was good! We ordered room service for breakfast and it took 45 minutes, but it was nice. Buffet at night was average. Plenty to choose from my taste was just ok. We preferred Spice (Hibachi & sushi) and Cucina (the Italian). We did not try the other specialty restaurants! Our children found plenty to eat. Bars - swim up bar, inside lobby bar and outside patio bar were our favorite. Variety of drinks - can be made strong or weak just depending on what you ask for! Servers at pool were ALWAYS asking to get you a drink! Entertainment - I cannot say enough about the Entertainment team..they are amazing! Beach, pool, shows, etc..they are always trying to get people involved and having fun! Sexy Chocolate, Chino, Adrian, Ceci, Happy, David, personable! Shows at night were typical resorts shows, but none the less they were ok. What made our stay.. The Kids' Explorer Club! We chose this resort knowing they had activities for kids and the Club did NOT disappoint! They had indoor and outdoor activities from 9:30am until 9:30pm! Our children would go for an hour or so then come back with us and do this throughout the day just depending on what activities were offered that day! Princess Ana and Paty were amazing with the kids! Always had them smiling and laughing! The Spa - As most resorts spas, it's expensive! My mother and I had pedicures one morning and they were good, not great. They will try to sell you products at the end. The following day my husband and I did 80 minute massages which included the Hydrotherapy circuit. Again, it was good..just not amazing! We did book a session with Adventure Photos for our last evening to capture some "wall worthy" photos and they did NOT disappoint! We were thrilled with the pictures and truly their prices were great! No fee for session, just buy the pictures you want! Overall, we would go back. The price point was great and we made amazing memories!

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Overall Rating: 4
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From: Hershey, PA
Age: 35-44
Travel: 3-6 trips/year

Room Information

Now Jade Riviera Cancun features 550 spacious, contemporary suites inspired by the combination of the turquoise blue of the sea and the Cancun's mesmerizing sunsets. Rooms come appointed with air conditioning, satellite TV, ceiling fans and private balconies or patios with views of the ocean or tropical gardens.

Room Details

Junior Suite Tropical View
Hotel/Studio Unit Details

Junior Suite Ocean View
Hotel/Studio Unit Details

Junior Suite Ocean Front
Hotel/Studio Unit Details

Preferred Club Suite Ocean View
Hotel/Studio Unit Details

Preferred Club Suite Ocean Front
Hotel/Studio Unit Details

Family Suite (available until 12/22/17)
Hotel/Studio Unit Details

What's to Love

Nestling in for days on the beach with sugary soft sands and azure waters. Dreamy.

The activities for the kiddos, tweens and teens, keeping them busy (and away) for hours.

"Detoxifying Hydrotherapy" - a treatment that chases the stress right out of your body.

All rooms are spacious Jr Suites with Jacuzzi for two and luxurious, aromatic bath amenities.

Booking a Preferred Club room, getting a Jacuzzi on the balcony and access to a private pool.

Hanging out at the ocean front lobby after the beach - the view is seriously awe-some.


What We'd Change

The lounge chairs on the beach are snatched up quickly each day, so wake up early and claim your seat. Or you can always grab a beach towel from the resort and set up camp on the sand.


Why You Should Go

It's a short 12 miles from Cancun International Airport and minutes from quaint town Puerto Morelos.

The world's second largest coral reef is near and definitely snorkel worthy.

FREE greens fees at Grand Coral Riviera Maya Golf Course (through April 30, 2017). Fore!

For a large family, the Family Suite is two Junior Suites connected and has a Jacuzzi. Bring 'em all.

XCaret, the ecological theme park and fun for the family, is nine short miles from the resort.

Local hot spots like Akumal (see the turtles) and Playa Del Carmen are twelve miles away.

Top-notch, friendly service - you won't have to lift a finger, or toe.

The cozy cabanas on the beach go quickly - get there early.

Available Amenities

  • Tour Assistance
  • Car Rental Available
  • Beach
  • Business Center ($)
  • Babysitting/Child Care ($)
  • Children's Pool
  • Cribs Available on Request
  • Currency Exchange
  • Daily Maid Service
  • Dive Shop
  • Fitness/Exercise Room
  • Jacuzzi
  • Kids Club
  • Nightly Entertainment
  • Roll-Away Bed (on request)
  • Snorkeling
  • Swim-Up Bar(s)
  • Tennis Court(s)
  • Sailing
  • Fishing
  • Aerobics
  • 24 Hour Front Desk
  • 24 Hour All-Inclusive
  • Medical Services ($)
  • Scuba Lessons
  • Non-Smoking Rooms (on request)
  • 6 Bars/Lounges
  • 8 Restaurants
  • Porter/Bellhop
  • Spa ($)
  • Conference Facilities ($)
  • Laundry Facilities
  • Beach Towels
  • Wedding Services ($)
  • Room Service
  • Windsurfing ($)
  • Watersports Center
  • Wireless Internet
  • Travel Agency
  • Flat Screen Television
  • Free Parking
  • Beauty Salon ($)
  • Swimming Pool
  • Freshwater Swimming Pool(s)
  • Lounge Chairs
  • Game Room ($)
  • Internet Access
  • Banquet Facilities ($)

Nearby Excursions & Attractions

  • Beach
  • Deep-Sea Fishing
  • Dining
  • Dive Shop(s)
  • Golf Course(s)
  • Kayaking
  • Marina
  • Mayan Ruins
  • Medical Facilities
  • Motor Boat Rentals
  • Nature Park(s)
  • Nightlife
  • Parasailing
  • Sailing
  • Scooter/Moped Rental
  • Scuba Diving
  • Shopping
  • Snorkeling
  • Spa(s)/ Wellness Center(s)
  • Tennis Courts
  • Water-Skiing
  • Windsurfing

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Now Jade Riviera Cancun

Unidad 19 Mz 20 Lote 1-1 Sm 3

+52 998 872 8888

Hotel Description

Now Jade Riviera Cancun: White Sugary Sands and Blue Waters All the Live Long Day

Your day kinda looks like this: you're tucked into a private cabana surrounded by the softest sands and a view of endless blue sea. A drink has just been delivered directly to you - you can do this all day long, as much as you want (no one is counting). You think about joining in on a a beach activity or two, then decide after this, you'll spend some quality time at the spa. You remember you have your new beach read, and for a moment, think about your kids, but then realize everything is A-okay - they have their own stuff to entertain them.

No matter how your day pans out, you'll be a happy, beach lovin' soul.

Unlimited-Luxury® means complete and utter relaxation - it's all taken care of for you. You get to Live in the Now™ with inclusive, ahh-some perks like:

  • Unlimited meals, snacks, water, sodas and juices - bring your thirst.
  • Unlimited domestic and imported alcoholic beverages, including house wine. It's a party.
  • 24-hour room-service food and drink - should you have a hankering for something at 2:14 a.m., you can get it.
  • In-room mini bar with beer, bottled water, soft drinks (restocked daily).
  • Rooms with a private balcony or terrace and a hydro-tub.
  • All kinds of activities - climbing wall, dance lessons, a casino and more.
  • Theme nights and lively outdoor entertainment.
  • Sip, Savor & See with other nearby resorts - Dreams Puerto Aventuras, Dreams Riviera Cancun, Dreams Sands Cancun, Dreams Tulum or Now Sapphire (you must make your own travel arrangements through the resort concierge by 3 p.m.).
  • Taxes and gratuities - who needs to worry with this on vacay?


Taste buds be warned - the nine restaurants on site dish up all your favs: grilled seafood, Italian, Mediterranean, French, Asian, and of course, everyone's number one request - Mexican. Who doesn't want some guac and chips everyday at 3 pm (or 3 am for those late night munchies)? Bonus: At one stellar restaurant, you can dine 24-hours a day. Check with the front desk to see where you can nosh day and night.

Type: Italian
Hours: Dinner, hours vary.
Description: Explore the richness of authentic Italian cuisine in a Tuscan setting.

Carnival International Buffet
Hours: Daily, hours vary.
Description: Enjoy sumptuous international menu served in casual elegance.

Light fare
Hours: Daily, 11am-5:30pm.
Description: Sandwiches, small bites and invigorating drinks at the poolside area with a spectacular ocean view.

Hours: Breakfast and Dinner, hours vary.
Description: Sit back for a taste of French cooking in the tranquil garden setting with sea view.

Hours: Dinner, hours vary.
Description: Celebrate on a Mexican journey to delectable delights in this cool contemporary atmosphere.

Hours: Dinner, hours vary.
Description: Experience divine Asian cuisine, surrounded by tranquil fountains within an indoor zen garden with three teppanyaki tables, sushi bar and pagoda.

Cin Cin
Type: Gourmet
Hours: Dinner, hours vary.
Description: Think old Flamenco Cabaret, where wave-like curtains center the unquestionable romance of this Mediterranean eatery serving gourmet fare.

Coco Cafe
Type: Casual
Hours: Daily, 6am-10pm
Description: Sip premium roast coffee and nibble on fresh deli snacks in this ideal setting.

All hours are subject to change.


Only top-shelf, premium spirits are served. You've got a special request - not a problem. Let the crafty mixologists fix you up. And, you can splash on over to the swim-up bar at the pool. No sense in getting out of the water.

A causal swim-up bar located in the main pool. Daily, 10am-6pm.

Scores Sports Bar
Pull up a prime seat near one of three LCD flat-panel TVs to enjoy the game or try your shot at one of our two pool tables. Hours vary.

Moments Lobby Bar
Head to the lobby for all manner of drinks, served in casual elegance. Daily, 10am-midnight.

The Mix
Go seaside for a cool drink in this beach hot spot. Daily, 10am-midnight.

The Reef
Swim up and chill out in the Preferred Club pool, limited to Preferred Club guests. Daily, 10am-6pm.

The Lounge
VIP lounge limtied to Preferred Club guests. Premium bar service and snacks. Big screen TVs and free Internet service. Daily, 7am-11pm.


Three spacious pools sprawl throughout the resort. The adults-only pool is your sanctuary - the kids have a pool they can rule. But it might be the beachy cabanas calling your name. Dig your toes into the soft sugary sands and stay for a bit.


  • Hobie cats
  • Kayaks
  • Ocean iceberg
  • Snorkeling

Available for an additional charge:

  • Deep sea diving
  • Sport fishing
  • Windsurfing
  • Bicycling
  • Euro-bungee
  • Fully-equipped gym
  • Two tennis courts
  • Six game courts

Now Jade Riviera Cancun guests can enjoy a complimentary round of golf at Grand Coral Riviera Maya and El Tinto Golf Course at Cancun Country Club.

November 1, 2016 through April 30, 2017 and November 1 - April 30, 2018:

  • Premium Tee Time Supplement: $30 per person
  • Cart fee: $55 per person in a shared cart
  • Junior (under 18 years old): $40 per junior riding with an adult
  • Rider fee: $35 (includes access to the club areas)

Pricing from May 1 through October 31, 2016 and May 1 - October 31, 2017:

  • Premium Tee Time Supplement: $30 per person
  • Cart fee: $45 per person in a shared cart
  • Junior (under 18 years old): $40 per junior riding with an adult
  • Rider fee: $35 (includes access to the club areas)


Now Jade Riviera Cancun offers complimentary Internet access and Wi-Fi.

Unlimited Connectivity App
Worried about the inability to keep up with friends and family while in destination? Download the Unlimited Connectivity app and enjoy tons of awesome features to help you while in destination!

Features Include:
  • Free WiFi
  • Free calling to the U.S. and Canada
  • Contact staff directly
  • Book spa appointments
  • Reserve excursions


Check out the spa menu at Now Spa by Pevonia and pamper yourself with a variety of indigenous treatments that will leave you feeling relaxed and recharged for an additional charge. Services include:
  • Massages
  • Hydrotherapy
  • Jacuzzi
  • Sauna
  • Pedicure
  • Manicure


Now Jade Riviera Cancun has all of the ingredients for the once-in-a-lifetime wedding you've always dreamed about. For an island marriage done with care and passion by Now wedding planners, choose one of three wedding packages. Please contact the resort directly for more information.


The Explorer's Club offers a number of exciting activities for children ages 4-12 Daily, 9am-10pm.

Activities include:

  • Playground area
  • Arts & crafts
  • Big screen movies under the stars
  • Ocean trampoline
  • Sandcastle contests
  • Weekly campout adventures
  • Explorer's Club Movie Theater
  • Storytelling and music
  • Treasure hunts
  • Indoor game room and video games

All Explorer's Club personnel are American Red Cross certified.


Now Jade Riviera Cancun is located 12 miles South from Cancun International Airport (CUN) and 22 miles North of Playa del Carmen.

Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

Minimum Stay
A 5-night minimum length of stay is required for travel June 23-24, 2017 when booking in the Super Saver room categories.
A 3-night minimum length of stay is required for travel Sep 15-16, 2017

A 4-night minimum length of stay is required for travel Dec 30-Dec 31 of every year.

A 4-night minimum length of stay is required for travel July 19-21, 2017 and Nov 17-18, 2017 and Dec 25-Dec 29, 2017.

A 5-night minimum length of stay is required for travel Aug 08, 2017 and Nov 09, 2017 and Dec 16, 2017.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.

Complimentary Green Fees Policy

From now until April 30, 2017, guests are able to enjoy one complimentary green fee per person at Grand Coral Riviera Maya golf course. The use of a golf cart is mandatory and there will be a charge per person in a shared cart. Guests choosing to play during premium tee times will also incur an additional fee. Tee times are subject to availability and additional restrictions apply. This offer is not valid when booking in any Deal of the Day, Super Saver, ROH or other promotional room category.

Rainforest Alliance Verified

Deal of the Day Terms and Conditions
By booking the Deal of the Day room you are getting an even bigger discount on your vacation! Please note that by booking this room category we are unable to cancel or modify your hotel stay. Any changes or cancellations to the Deal of the Day room category will be assessed a 100% fee. No refund or credit will be issued for the hotel portion of your reservation.

All hours, fees, amenities, information and services are subject to change without notice.

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Room 1 Details:
  • Junior Suite Tropical View
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5 days, 4 nights
Travel Dates 9/28 - 12/21
Starting at $689 was $1319

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

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All Mexico - Riviera Maya Resorts