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Now Jade Riviera Cancun

Mexico - Riviera Maya

Our Rating

4 Nights with Air from $669 All-Inclusive
Info Customer Reviews Questions & Answers

Your day kinda looks like this: you're tucked into a private cabana surrounded by the softest sands and a view of endles ... More

Customer Rating 529 Reviews
Value
 
4.3
Service
 
4.5
Beaches & Pools
 
4.1
Dining Options
 
4.1
Room Comfort
 
4.4
4.3 out of 5
"We stayed at the Now Jade for a short trip (March 20-23, 2017) with our friends. When we first arrived, we had regular suites, which were very nice, large and beautiful. After our friends had an incide..." – RachaelAletheia
506 out of 600 (84%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.3
Service
 
4.5
Beaches & Pools
 
4.1
Dining Options
 
4.1
Room Comfort
 
4.4
4.3 out of 5
"We stayed at the Now Jade for a short trip (March 20-23, 2017) with our friends. When we first arrived, we had regular suites, which were very nice, large and beautiful. After our friends had an incide..." – RachaelAletheia
506 out of 600 (84%) customers would recommend this product to a friend.
Quiet adult pool for preferred club Pool time Couch Beautiful beach area but a little rocky to get into the ocean. Pool View from room 8210 the court yard area 2 words: All Inclusive Birthday decorations The beach at dusk! View from our room. Room view This the view from our room View from the preferred pool private anniversary dinner on the beach View from the room The Fine Mexican Restaurant on The Resort This was our oceanview Jet ski excursion It's all this beautiful! Balcony view View from pool area. Beautiful!! June 20th 2016 View from the suite balcony View of wetland from room balcony. adult only pool area The view behind us was breathtaking! Room view Tub full of yellow fluid Pool side Full moon x Infinity Pool The beach at Now Jade. View from the room Sunrise from our room serenity View of main section of the resort Walk on the beach with my soulmate at Now Jade View from our room Pool cabana decorated The main pool from our hotel room. Waited 2hrs for room to be cleaned and this Breakfast, Lunch, Dinner! The beach in front of Now Jade. Festive touches throughout the resort. view from our room Seaweed Preferred pool Salmon in CinCin restaurant.
All Customer Reviews
1-4 of 529 reviews. Sort by
August 17, 2019
Great all-inclusive!

Was looking for a quick getaway to Cancun and a couple of friends recommended this resort. We aren't savvy all-inclusive travelers (this was our 3rd overall all-inclusive experience), but we thought this place was great! A nice restaurant selection, although I wasn't too fond of the buffet, but the husband liked it. We both thought the singular restaurants were fantastic. We loved both the French and Italian locations. Didn't get to visit the Asian, but heard great things and the Mexican location was under renovation and the temporary location was outdoors, which was too hot to try to enjoy (August). Rooms were very clean and spacious. We were upgraded to the Preferred section as we agreed to the "90 minute" presentation about their aka time share (not really time shares, but very similar) and also given "resort cash" to use at the resort, which we picked up some nice trinkets in the gift shop. We took the 8am "breakfast meeting" so we still had most of our day to ourselves to enjoy.. It was worth it despite the hard sales pitch at the end of the presentation. The only thing I didn't care for was that the sales guy kept referring to the Now Jade as the "ugly duckling" of the AMStar Resort family. Grant it, I understand there are different tiers of hotel brands a company may have, but I don't think Now Jade would like to be referred to as such. Perhaps he was saying to us, hey, if you think this place is nice (which it was) then wait to see what higher-level brands we have! Still, not a good sales tactic in my opinion. The Preferred section had an "adults only" pool, smaller than the main pool, but very nice and quiet. The attendants, Angel in particular, were super attentive and always willing to get you a cocktail! Husband thought the drinks were stronger in the lobby bar and felt that he needed to ask for "double the rum" to really enjoy the drink. Either way, every drink he had he mostly enjoyed, but again, wished that some were stronger.. As for their "top shelf" brands, weren't really "top shelf" to me.. No Greg Goose, Tito's or Ketel One (if you enjoy vodka). The beach could not be enjoyed due to the seaweed issue, which was beyond the hotel's control. They did have their hard working crew out there every day cleaning it up as best as they could but it was a never-ending battle.. The pool(s) are a constant 82 degrees, which in the midst of the high heat and humidity of the summer (August) was amazing! Every once in a while you felt a nice cool flow of water and it was always refreshing to jump into. Spent more time in the pool than out. The pool area has a row of hammocks above a shallow end of the pool, under shade, and it was my favorite thing about the resort! I could have swayed and stayed there all day! The main pool is larger but busier with families. We chose to use the Preferred pool as it was quieter and offered slightly more shaded areas. A recommendation would be more options for shaded areas. The Preferred pool had some cabanas, but not always shaded and if they had any sunlight, the cushions were hot! Umbrellas were cemented to the ground, so they couldn't be moved.. As I mentioned, we were in the pool more than being out. With that being said, one day, we found that our stuff was moved from where we placed it. The hotel set up a "fajita" station and moved all the chairs down so they could set up the station and where I was once shaded, I was no longer and I had items that were under an umbrella that were moved to direct full sunlight which caused the items inside to be too hot and some things melted.. I wasn't happy about that.. The resort has a theater, which was a nice treat for evening entertainment. The Fire Show (held outdoors), which is on Sunday nights (I believe) was pretty cool! The Mexican show was nice, which we could enjoy directly from the balcony of our room (that too was outdoor). Finally, I have to give a shout out to the staff! Service was impeccable! It could rival any 5 star hotel/resort in my opinion! Check in process was long, (this is when they get you to commit to the "breakfast" or "lunch" meeting/presentation, but they offer you a cool towel and welcome drink. Wait staff, pool attendants, housekeeping, front desk, wherever, you were greeted with a "hola" or "buenos dias" every day. Service with a smile, which you do not see here back in the States, all too often (a rarity in my opinion). We thoroughly enjoyed our stay and would definitely return!


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Oxford, PA
Age: 45-54

August 15, 2019
Now Jade

Beach was awful. Rocky and full of sea weeds. Pools were great though


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Overall Rating: 5
Value
 
5.0
Service
 
4.0
Beaches & Pools
 
2.0
Dining Options
 
4.0
Room Comfort
 
5.0
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From: KS
Age: 45-54
Travel: 7+ trips/year

August 14, 2019
Relaxing Trip

We bought the Deal of The Day through Cheap Caribbean and were selected for NOW JADE. When we first approached NOW JADE, we were a little skeptical due to it's location. Boy were we wrong. We LOVED our trip there. The service was impeccable. Might I note that upgrading to the preferred is worth it if you are sans kids and prefer top shelf liquor. (Try the Gold Margarita!! You can thank me later) The regular pool is very crowded and louder than the preferred side Adult Only pool. We are emptynesters so we appreciate the Adults Only experience when traveling alone. The food at all restaurants was excellent with the exception of non-hibachi Spice. That food was bland. The room was perfect and clean. Room service was good and very quick. We would stay here again but do prefer Adults Only.


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Overall Rating: 4
Value
 
4.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
4.0
Room Comfort
 
5.0
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From: Baltimore, MD
Age: 35-44
Travel: 3-6 trips/year

July 28, 2019
Worst ever

A lot of constant small issues lead up to be a bad trip. The holtel staff we polite and kept apologizing for the bad service. We had issues with the room, but never offered to move us until we demanded it. Spoke to at leased 5 different ranking personal till we found one that final moved us to a different room. I asked why as a manger he was not told about our issues after speaking to so many others, was that was stored in a different park pf the sever, so he had no knowledge. That is double talk for bad management. All they cared about was to sell you products! Watch out it's a sales fest.


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Overall Rating: 1
Value
 
1.0
Service
 
1.0
Beaches & Pools
 
2.0
Dining Options
 
5.0
Room Comfort
 
1.0
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From: New Jersey
Age: 45-54
Travel: 1-2 trips/year

Room Information

Now Jade Riviera Cancun features 550 spacious, contemporary suites inspired by the combination of the turquoise blue of the sea and the Cancun's mesmerizing sunsets. Rooms come appointed with air conditioning, satellite TV, ceiling fans and private balconies or patios with views of the ocean or tropical gardens.

Room Details

Junior Suite Tropical View
Hotel/Studio Unit Details

Junior Suite Ocean View
Hotel/Studio Unit Details

Junior Suite Ocean Front
Hotel/Studio Unit Details

Preferred Club Suite Ocean View
Hotel/Studio Unit Details

Preferred Club Suite Ocean Front
Hotel/Studio Unit Details

Super Saver Junior Suite ROH (Non-Refundable)
Hotel/Studio Unit Details

Super Saver Preferred Club Suite ROH (Non-Refundable)
Hotel/Studio Unit Details

What's to Love

As of June 2018 you can bring your furry friend along!

Nestling in for days on the beach with sugary soft sands and azure waters. Dreamy.

The activities for the kiddos, tweens and teens, keeping them busy (and away) for hours.

"Detoxifying Hydrotherapy" - a treatment that chases the stress right out of your body.

All rooms are spacious Jr Suites with Jacuzzi for two and luxurious, aromatic bath amenities.

Booking a Preferred Club room, getting a Jacuzzi on the balcony and access to a private pool.

Hanging out at the ocean front lobby after the beach - the view is seriously awe-some.

 

What We'd Change

The lounge chairs on the beach are snatched up quickly each day, so wake up early and claim your seat. Or you can always grab a beach towel from the resort and set up camp on the sand.

 

Why You Should Go

It's a short 12 miles from Cancun International Airport and minutes from quaint town Puerto Morelos.

The world's second largest coral reef is near and definitely snorkel worthy.

For a large family, the Family Suite is two Junior Suites connected and has a Jacuzzi. Bring 'em all.

XCaret, the ecological theme park and fun for the family, is nine short miles from the resort.

Local hot spots like Akumal (see the turtles) and Playa Del Carmen are twelve miles away.

Top-notch, friendly service - you won't have to lift a finger, or toe.

The cozy cabanas on the beach go quickly - get there early.

Available Amenities

  • Tour Assistance
  • Car Rental Available
  • Beach
  • Business Center ($)
  • Babysitting/Child Care ($)
  • Children's Pool
  • Cribs Available on Request
  • Currency Exchange
  • Daily Maid Service
  • Dive Shop
  • Fitness/Exercise Room
  • Jacuzzi
  • Kids Club
  • Nightly Entertainment
  • Roll-Away Bed (on request)
  • Snorkeling
  • Swim-Up Bar(s)
  • Tennis Court(s)
  • Sailing
  • Fishing
  • Aerobics
  • 24 Hour Front Desk
  • 24 Hour All-Inclusive
  • Medical Services ($)
  • Scuba Lessons
  • Non-Smoking Rooms (on request)
  • 6 Bars/Lounges
  • 8 Restaurants
  • Porter/Bellhop
  • Spa ($)
  • Conference Facilities ($)
  • Laundry Facilities
  • Beach Towels
  • Wedding Services ($)
  • Room Service
  • Windsurfing ($)
  • Watersports Center
  • Wireless Internet
  • Travel Agency
  • Flat Screen Television
  • Free Parking
  • Beauty Salon ($)
  • Swimming Pool
  • Freshwater Swimming Pool(s)
  • Lounge Chairs
  • Game Room ($)
  • Internet Access
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Beach
  • Deep-Sea Fishing
  • Dining
  • Dive Shop(s)
  • Golf Course(s)
  • Kayaking
  • Marina
  • Mayan Ruins
  • Medical Facilities
  • Motor Boat Rentals
  • Nature Park(s)
  • Nightlife
  • Parasailing
  • Sailing
  • Scooter/Moped Rental
  • Scuba Diving
  • Shopping
  • Snorkeling
  • Spa(s)/ Wellness Center(s)
  • Tennis Courts
  • Water-Skiing
  • Windsurfing

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Now Jade Riviera Cancun

Unidad 19 Mz 20 Lote 1-1 Sm 3

+52 998 872 8888

Hotel Description

Now Jade Riviera Cancun: White Sugary Sands and Blue Waters All the Live Long Day

Your day kinda looks like this: you're tucked into a private cabana surrounded by the softest sands and a view of endless blue sea. A drink has just been delivered directly to you - you can do this all day long, as much as you want (no one is counting). You think about joining in on a a beach activity or two, then decide after this, you'll spend some quality time at the spa. You remember you have your new beach read, and for a moment, think about your kids, but then realize everything is A-okay - they have their own stuff to entertain them.

No matter how your day pans out, you'll be a happy, beach lovin' soul.

Unlimited-Luxury® means complete and utter relaxation - it's all taken care of for you. You get to Live in the Now™ with inclusive, ahh-some perks like:

  • Unlimited meals, snacks, water, sodas and juices - bring your thirst.
  • Unlimited domestic and imported alcoholic beverages, including house wine. It's a party.
  • 24-hour room-service food and drink - should you have a hankering for something at 2:14 a.m., you can get it.
  • In-room mini bar with beer, bottled water, soft drinks (restocked daily).
  • Rooms with a private balcony or terrace and a hydro-tub.
  • All kinds of activities - climbing wall, dance lessons, a casino and more.
  • Theme nights and lively outdoor entertainment.
  • Sip, Savor & See with other nearby resorts - Dreams Puerto Aventuras, Dreams Riviera Cancun, Dreams Sands Cancun, Dreams Tulum or Now Sapphire (you must make your own travel arrangements through the resort concierge by 3 p.m.).
  • Taxes and gratuities - who needs to worry with this on vacay?


DINING

Taste buds be warned - the nine restaurants on site dish up all your favs: grilled seafood, Italian, Mediterranean, French, Asian, and of course, everyone's number one request - Mexican. Who doesn't want some guac and chips everyday at 3 pm (or 3 am for those late night munchies)? Bonus: At one stellar restaurant, you can dine 24-hours a day. Check with the front desk to see where you can nosh day and night.

Capers
Type: Italian
Hours: Dinner, hours vary.
Description: Explore the richness of authentic Italian cuisine in a Tuscan setting.

Carnival International Buffet
Type:
Casual
Hours: Daily, hours vary.
Description: Enjoy sumptuous international menu served in casual elegance.

Castaways
Type:
Light fare
Hours: Daily, 11am-5:30pm.
Description: Sandwiches, small bites and invigorating drinks at the poolside area with a spectacular ocean view.

Mercure
Type:
French
Hours: Breakfast and Dinner, hours vary.
Description: Sit back for a taste of French cooking in the tranquil garden setting with sea view.

Tamarindo
Type:
Mexican
Hours: Dinner, hours vary.
Description: Celebrate on a Mexican journey to delectable delights in this cool contemporary atmosphere.

Spice
Type:
Asian
Hours: Dinner, hours vary.
Description: Experience divine Asian cuisine, surrounded by tranquil fountains within an indoor zen garden with three teppanyaki tables, sushi bar and pagoda.

Cin Cin
Type: Gourmet
Hours: Dinner, hours vary.
Description: Think old Flamenco Cabaret, where wave-like curtains center the unquestionable romance of this Mediterranean eatery serving gourmet fare.

Coco Cafe
Type: Casual
Hours: Daily, 6am-10pm
Description: Sip premium roast coffee and nibble on fresh deli snacks in this ideal setting.

All hours are subject to change.



BARS/NIGHTLIFE

Only top-shelf, premium spirits are served. You've got a special request - not a problem. Let the crafty mixologists fix you up. And, you can splash on over to the swim-up bar at the pool. No sense in getting out of the water.

Splash
A causal swim-up bar located in the main pool. Daily, 10am-6pm.

Scores Sports Bar
Pull up a prime seat near one of three LCD flat-panel TVs to enjoy the game or try your shot at one of our two pool tables. Hours vary.

Moments Lobby Bar
Head to the lobby for all manner of drinks, served in casual elegance. Daily, 10am-midnight.

The Mix
Go seaside for a cool drink in this beach hot spot. Daily, 10am-midnight.

The Reef
Swim up and chill out in the Preferred Club pool, limited to Preferred Club guests. Daily, 10am-6pm.

The Lounge
VIP lounge limtied to Preferred Club guests. Premium bar service and snacks. Big screen TVs and free Internet service. Daily, 7am-11pm.



BEACHES AND POOLS

Three spacious pools sprawl throughout the resort. The Preferred Club adults-only pool is your sanctuary - the kids have a pool they can rule. But it might be the beachy cabanas calling your name. Dig your toes into the soft sugary sands and stay for a bit.

SPORTS/ACTIVITIES

Water
  • Hobie cats
  • Kayaks
  • Ocean iceberg
  • Snorkeling

Available for an additional charge:

  • Deep sea diving
  • Sport fishing
  • Windsurfing
Land
  • Bicycling
  • Euro-bungee
  • Fully-equipped gym
  • Two tennis courts
  • Six game courts
  • Archery
  • Driving range

Golf
Guests of Now Jade Riviera Cancun can enjoy complimentary green fees at the nearby golf course, El Tinto Golf Course at the Cancun Country Club. The use of a golf cart is mandatory, and there will be a charge per person in a shared cart. Guests choosing to play during premium tee times will also incur an additional fee. Tee times are subject to availability and additional restrictions apply. This offer is not valid when booking in any Deal of the Day, Super Saver, ROH or other promotional room category.



INTERNET

Now Jade Riviera Cancun offers complimentary Internet access and Wi-Fi.

Unlimited Connectivity App
Worried about the inability to keep up with friends and family while in destination? Download the Unlimited Connectivity app and enjoy tons of awesome features to help you while in destination!

Features Include:
  • Free WiFi
  • Free calling to the U.S. and Canada
  • Contact staff directly
  • Book spa appointments
  • Reserve excursions


SPA SERVICES

Check out the spa menu at Now Spa by Pevonia and pamper yourself with a variety of indigenous treatments that will leave you feeling relaxed and recharged for an additional charge. Daily, 8am-8pm. Services include:
  • Massages
  • Hydrotherapy
  • Jacuzzi
  • Sauna
  • Pedicure
  • Manicure


WEDDING SERVICES

Now Jade Riviera Cancun has all of the ingredients for the once-in-a-lifetime wedding you've always dreamed about. For an island marriage done with care and passion by Now wedding planners, choose one of three wedding packages. Please contact the resort directly for more information.



CHILD CARE

The Explorer's Club offers a number of exciting activities for children ages 3-12 Daily, 9am-10pm.

Activities include:

  • Playground area
  • Arts & crafts
  • Movies in the club
  • Ocean trampoline
  • Sandcastle contests
  • Weekly campout adventures
  • Explorer's Club Movie Theater
  • Storytelling and music
  • Treasure hunts
  • Indoor game room and video games

All Explorer's Club personnel are American Red Cross certified.

Now Jade also offers tons of fun activities for teens between 13-17 years-old at their brand new Core Zone!

Activities include:

  • 2 Guitar Hero consoles
  • 4 Playstation "4" consoles with 2019 edition games
  • A dance floor
  • 1 DJ station with a mini turntable for DJ lessons
  • A selfie wall
  • Movie area
  • Soda fountain
  • 2 Ping Pong tables
  • 2 Foosball tables
  • A Bullseye with darts

Core Zone has Wifi available throughout the whole space with an awesome lounge area. Daily hours are from 9am-10pm.



SMALL DOGS WELCOME

For a $65 fee at all Now Brand resorts, you can now bring your furry friend who is under 22lbs (10kg.) along for your beach vacation!

Included in the fee: dog bed, food and water bowls, dog toys, waste bags, dog towel and a "dog-in-room" door hanger to let those around you know your furry friend is in tow!

Additional dog amenities available for a fee.

Additional restrictions apply.



ADDITIONAL INFORMATION

Location
Now Jade Riviera Cancun is located 12 miles South from Cancun International Airport (CUN) and 22 miles North of Playa del Carmen.

Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.

Awards
Rainforest Alliance Verified



Deal of the Day Terms and Conditions
By booking the Deal of the Day room you are getting an even bigger discount on your vacation! Please note that by booking this room category we are unable to cancel or modify your hotel stay. Any changes or cancellations to the Deal of the Day room category will be assessed a 100% fee. No refund or credit will be issued for the hotel portion of your reservation.


All hours, fees, amenities, information and services are subject to change without notice.
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Travel Dates 8/25 - 12/22
Starting at $669 was $1879
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Need Assistance?

Call one of our U.S. based Beach Experts.

(800) 915-2322
7 Days a Week - 5am to 2am EST

All Mexico - Riviera Maya Resorts