Magic Blue Spa Boutique Hotel-Adult Only

Customer Ratings & Reviews

TripAdvisor Traveler Rating

1072 reviews

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  Decent stay but could be better

  We spent a week at Magic Blue Spa for some rest and relaxation after visiting Mexico City and Oaxaca. Overall we had a decent stay but there are some things that could definitely be improved. First impressions of the hotel are great, and the outdoor pool area as pictured is beautiful and we spent a lot of time here. On closer inspection though the sunbeds were quite stained and dirty and the some of the tiles in the pool were stained green with algae. The pool bar had a good variety of drinks and snacks and the staff there very friendly - the happy hour between 1-3pm was great value and the cocktails were very tasty. The room itself was ok. It was a good size with a very large bed. However the bathroom was quite disappointing and felt shabby and outdated. The water pressure in the shower was poor and frequently cold. We told management about this and were instructed to leave it 10 mins to warm up and to turn the tap in the sink on. It did eventually warm up but this felt a bit low-standard for a boutique hotel. It was also a shame that we appeared to have the only room in the hotel without a hammock in front. The buffet breakfast was served at the restaurant next door. Good variety of options and quality was okay, but not as good as other hotel breakfasts we had on this trip. Drinks were limited as well to one hot drink and one juice each which was bizarre. Location is great and just off 5th Avenue. It is opposite Coco Bongo so can get very noisy at night as other reviewers have said, but to be fair this was only an issue on one night out of the week we stayed here. Staff were overall quite friendly and pleasant, although there one or two slightly draconian rules which felt a little patronising e.g. we were left a slightly passive-aggressive note in the room asking us not to dry towels on the balcony. The spa had a good variety of treatments and was reasonable value after using the discount that we got for booking online. The facilities in the spa were very nice (e.g. indoor pool, jacuzzi), but it was a shame that they are not available to guests unless you pay a fee. This would've been good to use in our last few days where it was heavily raining. This is a bit misleading as this area is extensively photographed/promoted in the pictures of the hotel but it is not clear that this is not included. Overall not a bad stay but feels a bit misleading from the photos.

  Jul 02, 2025
• 

  Excellent, an enjoyable stay

  We stayed at this lovely resort for one week. We found it very pleasant, very clean and very efficient. From the warm arrival to our departure we cannot fault it. The room was very spacious with a lovely king size bed. Everyday we had received clean towels and toiletries. The shower as mentioned before takes about one minute to run and you get endless hot water, it can be slippery so do please use the mat provided. Breakfast is a buffet from an adjoining restaurant with plenty to eat, providing local cuisine to cereals, fresh fruit etc. The seating for hotel occupants is outside (covered), a tip do wear mosquito spray as we got stung here. The pool area is clean and attractive, we never not got a sun bed. Beach towels are provided and yes you are warned if you lose them or your key card you will be charged, which is normal! We had a problem with our air -con not working after a few days and immediately after reporting it was fixed. The manager was professional and courteous at all times, nothing was ever a problem. There is also a pool bar / restaurant which we used a few times, Daniel who worked there needs to be mentioned as he was an absolute delight and always had a smile! In fact every employee did. We also used the spa and had two amazing massages and a collagen facial, all excellent. I would highly recommend and definitely go there again. A famous club called Coco Bongo is located very near and as the reviews before mentioned you can hear some music until 3am but we just wore ear plugs and had 7 nights of blissful sleep. The location is central and a short walk to 5th Avenue.

  May 12, 2025
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  Average hotel.

  I'd say this hotel is just average. While it looks beautiful in the photos and even when you first arrive, there are major disadvantages. We had 2 rooms and when we checked in they gave us one keycard for each room and had us sign a form saying they would charge us if we lost the room key. Who does that? The rooms all look like they are in tree houses with lounge furniture and hammocks in front of each room. It's very pretty but we were on the second floor and the stairs to our unit were uneven and tilted precariously to the side. I was very nervous walking up the stairs at night in the dark, afraid I would fall. When I went to take a shower there was no hot water and zero water pressure. The most I could get was a lukewarm trickle of water. There are way better places to stay in Playa del Carmen.

  Mar 26, 2025
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  Thank you!

  Overall it's amazing. The view, options, especially the service. I got to talk to a staff member in the bar called Dani/Danu, he's the best. If you need a good time, a drink, a good laugh, true advice/information, actually a good friend, then he's your guy. In general they're very kind and thoughtful people, I wish the best for them. The location is spot on, and the length the hotel staff goes to make your trip more comfortable is incredible. I was with family, and I shared room with my mother, and it initially was a single large bed, plenty of space for two, but we wanted two separate beds, and we got that the same day. It was meant to be like that, but the company we booked through messed a lot of stuff up(NOT affiliated with the hotel)

  Nov 28, 2024
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  Great ADULTS ONLY boutique hotel- a hidden gem!

  My sister and I did a week-long girl's trip and stayed at this hidden gem of a hotel! Even though the location is right in the heart of all the shopping and dining, it felt so private and secluded! The hotel has a beautiful spa right on premises and a Brazilian steakhouse restaurant as well, and our hotel stay gave us discounts at both. The rooms, pool, bar and green spaces were secured behind a glass door that required a room key to enter, and that door was right by the front desk, so there was always hotel staff present and available. It also felt very safe and quiet. We were assigned a concierge, Elieser, who was very helpful our entire stay. The front desk staff greeted us every time we passed through and were always attentive and helpful. We got great tips for nearby dining, shopping and attractions through them. The guest rooms all wrap around the pool and bar area, and remind me of tree houses with all the dark wood. Each room has a hammock across the private porch. Our room was tucked away in the back and had 2 double beds, with double sinks and a spacious shower. There were many channels on the large screen TV, quite a few of which were in English which was nice. Getting hot water in the shower was challenging at certain times of day- when we asked the front desk about the best times to get hot water, they sent someone from maintenance over just to check and make sure everything was in working order. I really appreciated that. The pool and pool deck were beautiful! Pool furniture was wooden with large cushions and pillows instead of those cheap plastic chairs, and there were plenty of umbrellas and side tables. My favorite place to perch was one of the 4 submerged loungers in the pool. The bar serves a variety of drinks and food, and was open for most of the day. Towel exchange was easy through the front desk staff. The hotel also partners with 2 clubs on the beach so we had the option to get chairs and an umbrella out there, but honestly we preferred the quiet and seclusion of the hotel pool for lounging. It was fun to walk along the beach as it is very active out there, even in October. One of our favorite parts of the hotel was certainly the spa, which offered massages, facials and other services. It is beautiful and serene with a sauna, steam room, showers, cool plunge and hot tub. We were able to spend time in the wet areas daily if we desired. The prices were a good value and the masseurs were fabulous! My sister and I booked couples massages so we could have our services at the same time- quite the treat. I also enjoyed a facial. The hotel also offers an excursion coordinator- Oscar booked reservations for a day trip to underground caverns and the pick up and drop off was right across the street from the hotel. He had so many options for adventures- tours, adventure parks, boats- it was hard to pick! I want to add that I accidentally left my tablet behind in the room when we left. When I called the hotel they found it, sent me a picture to confirm it, then worked with me over the course of several days to ship it back to my home in the states, even taking it to local FedEx. Elieser, Brenda and Vanesa made sure it got back to me safely- service above and beyond! I would definitely come back here and stay with friends again; I would even feel safe doing a solo trip.

  Nov 27, 2024