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Iberostar Paraiso Maya

Mexico - Riviera Maya

Our Rating

4 Nights with Air from $639 All-Inclusive
Info Customer Reviews Questions & Answers
Customer Rating
Value
 
4.4
Service
 
4.5
Beaches & Pools
 
4.6
Dining Options
 
4.0
Room Comfort
 
4.3
4.4 out of 5
"The vacation started off as though it was going to be the trip from down below, because of the airlines leaving late missing our connecting flight. We were suppose to arrive at 11:30 am, but did not ar..." – kar718
156 out of 188 (83%) customers would recommend this product to a friend.
all the ponds at iberostar maya looked like this one, why are they not taken care of? Snake bar..Rudolpho and Angel were the best in the bartenders great time on the beach feeding the swans Lobby of Iberostar Paraiso MAYA dead roach on balcony consumed in mins by all the ants there as well. Pool Bar Feliz Navidad..hey Daniel! Great Pools
All Customer Reviews
1-4 of 164 reviews. Sort by
April 19, 2019
Endless options

My wife and I just got back from our 4 Night stay at the Iberostar Paraiso Maya, and it was wonderful experience. Iberostar resorts honestly have it all figured out. Everything from check in to check out, is very seamless and well thought out. This was our primary reason for choosing to stay a second time at this resort. We were not disappointed one bit and will likely return again. The hotel staff are amazing, very polite and helpful and communication was effortless as their English is very good. The hotel and grounds is beautifully decorated and clean, and meticulously maintained with lots of wildlife around the resort. The restaurants within the Maya, as well as the Lindo, the Beach and the Del Mar resorts are also beautifully themed and maintained. We immediately made our dinner reservations upon check in with the concierge upon check in. This is something that I would suggest everyone do because getting reservations to the al la carte restaurants can be difficult during busy periods. We ate at the La Geisha Japanese restaurant , Fogon Italiano restaurant, El Rodizio restaurant and our favorite the El Rancho steakhouse. Staying in the Maya resort allowed us access to everything in the Lindo, Del Mar and Beach resorts also witch is something we really like, as it makes the entertainment, dining, pool and shopping options endless. The beaches very well maintained with plenty of covered spaces to sit and lay down, activities to do and daily sea weed clean up. The bars throughout the resorts make very good drinks, friendly staff and little wait time. Our room was also very nice, and clean. Daily turndown service and maid service was without complaint. The only thing that we felt could use some attention was our bathroom. It was beginning to look a bit dated and in need of remodel. Any time we took showers, water would leak under the door all over the bathroom floor and make for a pretty slippery situation. But other than that, everything was awesome. If you’re looking to book a trip with the family or even just your significant other than take a look at the Iberostar Maya, you’ll be glad that you did.


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Overall Rating: 4
Value
 
4.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
4.0
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From: Maryland
Age: 25-34
Travel: 1-2 trips/year

March 12, 2019
Great wedding experience

I had a great time at this resort for my friends wedding ! The staff was amazingly accommodating and went out their way to make us feel welcomed ! The food was good! And the excursions were the cherry on top! Great place to vacation.


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Newark, NJ
Age: 35-44
Travel: 1-2 trips/year

March 7, 2019
Paraiso Maya

We have stayed in Iberostar before and we will continue!! This is our 6th time in the Paraiso Maya! The snake bar has the best bartenders, the pool, lets just say amazing !! Each building has its own private pool for the building and of course the big pool for the fun! The ocean is beautiful. Are there prettier oceans in Cancun Yes! But the resort the service the pools do not compare. The rooms are perfect!!! The food. Well it’s Mexico it’s not the same as mom makes but there are enough choices to fill you up!! They are here to serve you and that they do! This is our choice of resorts for sure !! Fun filled days for adults and your children tooo!! Highly recommend !


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Rhode Island
Age: 45-54
Travel: 7+ trips/year

February 26, 2019
Glorious Week at Iberostar MAYA

three of us took a girls week in February at the beautiful Iberostar Paraiso MAYA. We have stayed several times at the Lindo and been very pleased. The only reason we booked the MAYA this time is that we needed an elevator as a couple gals are experiencing health issues. We particularly appreciated the golf cart transport available to us this year. Last visit, we didn’t use their carts as we enjoyed the walking. This is a large resort and by booking the. MAYA we were able to enjoy the entire complex. The room was adequate for 3 people. We requested 2 double beds and a roll about bed. No complaints about the beds ..... even the roll about was amazingly comfortable! The only problem I would mention, thought not really a problem: it was almost impossible to communicate to housekeeping that there were 3 people in the room. Had to keep requesting additional bath linens! The food in the ala cart restaurants as well as at the buffets was very good with huge selections and lovely service. The building we were in (63) had a view of one of the MAYAs quiet pools. A huge blessing as we were close enough to the lagoon style pools for fun and noise....but an elevator ride to a quiet, lovely pool enclosed in a private courtyard. In all the visits in the past we had not visited the “shopping center” on the property. Oh my! What a treat! On a rain day we took a cart over ... though it was easily walkable. We stopped at the crepe and ice cream shop for treats, checked out the pharmacy, ate at the amazing toco restaurant, had a couple excellent. Margaritas at the Cantina. (REALLY GOOD). All food and drinks in the center are included in the price of the resort stay. We then wondered into the spa located at the center. We had booked our vacation Oct. 4. So we were allowed to use the water areas of the spa at no charge. We were fortunate. Effective in November even if you booked the MAYA, you will be charged additional if you wish to use the water areas of the spa. What a wonderful water area they provide! Lots of water features.....pool, foot massage walk on stones with cold then hot water jets massaging your calves and feet. Totally enjoyable day! In closing, I must mention how accommodating the staff were. There were many folks we would see at different places thru out the days and they seemed to always remember us .... in most cases by name! Before leaving for the airport, we were advised to visit one of the sandwich shops to pack sandwiches for the plane trip back up north (4-5 hrs.). We also added a couple cookies. I’ve never done that before...and I was so appreciative of whoever made that suggestion! We weren’t able to do everything afforded to us by booking at the MAYA.....a week just wasn’t enough time! Guess we will have to return! You will not be sorry is you book this beautiful property!

Lobby of Iberostar Paraiso MAYA
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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Central Ohio
Age: Over 65
Travel: 3-6 trips/year

Room Information

Iberostar Paraiso Maya features 432 elegant suites with balcony or terrace, situated in several beautiful Mexican-style buildings with a central courtyard. Each suite comes equipped with cable TV, air conditioning, ceiling fan, mini bar, coffee maker, telephone, alarm clock, in-room safe, iron and ironing board and a fully equipped bathroom.

Room Details

Junior Suite (JS)
Hotel/Studio Unit Details

Junior Suite Superior (JSS)
Hotel/Studio Unit Details

What's to Love

The beachy shores are very wide and deep with soft white sands and bright blue water.

Service is impeccable. It's the reason this resort continues to welcome repeat customers.

Martinis at the Snake Bar are delish.

Each piece of furniture at the resort is a work of art handcrafted with Mayan touches.

 

What We'd Change

While it's not a polar plunge, you'll definitely find the pools and lazy river a bit cooler than expected. When you need to dry off, let the glorious Mexican sun warm you up!

 

Why You Should Go

You're a short 30 minutes from the airport. Fruity cocktails are waiting for you.

Lush landscaping with lots of different wildlife like cats, iguanas, cote and deer.

Start off your day with water aerobics, tennis, golf or one of the classes at the gym.

Pamper yourself at Sensations Spa the splurge is worth it.

Available Amenities

  • Beach
  • Business Center ($)
  • Children's Pool
  • Concierge Services
  • Conference Facilities ($)
  • Cribs Available on Request
  • Dive Shop
  • Fitness/Exercise Room
  • Golf Course ($)
  • Jacuzzi
  • Kayaks
  • Kids Club
  • Laundry Services ($)
  • Nightly Entertainment
  • Parasailing
  • Scuba Certification ($)
  • Snorkeling
  • Internet Access ($)
  • Tennis Court(s)
  • 24 Hour All-Inclusive
  • Medical Services ($)
  • Game Room
  • 6 Restaurants
  • 5 Bars/Lounges
  • Theater
  • Elevators
  • Catamarans
  • Handicap Room Available
  • Wedding Services ($)
  • 24 Hour Room Service
  • Honeymoon Packages ($)
  • Beach Volleyball
  • Free Parking
  • Beauty Salon ($)
  • Babysitting Services ($)
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Bars and Nightlife
  • Beach
  • Dining
  • Dive Shop(s)
  • Golf Course(s)
  • Mayan Ruins
  • Medical Facilities
  • Nightlife
  • Parasailing
  • Snorkeling
  • Windsurfing

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Iberostar Paraiso Maya

Carretera Chetumal - P. Juarez Km 309 Playacar

+52 984 877 2800

Hotel Description

Iberostar Paraiso Maya: Vacation In Paradise

Time to savor all that warm, Mexican sunshine and hit the pools and beach with a fun, chilly cocktail. With sparkling blue pools and a prime beachfront location, this all-inclusive oasis will win you over the moment you arrive. The warm, welcoming staff makes vacationing a breeze. The concierge in your building will help you with restaurant and spa reservations, as well as navigating your way through the resort. All you need to do is plan on having the best beachy time. You can do that, right?

DINING

Feast on a variety of cuisines - everything from French to Japanese, to authentic Mexican dishes. Of course, noshing on guac for an anytime snack is muy bueno. And, the omelet bar and made-to-order mimosas are a great way to jumpstart your day. Reservations are required at the a la carte dinners, but good news - each building has its own concierge to help you schedule dinners. For those wanting to stay in, 24-hour room service is available.

El Tapatio
Type: Mexico
Hours: Daily, 6pm-10pm
Description: Serving Mexican dishes prepared with high quality ingredients.
Dress code: Elegant casual. Long trousers, shirts with sleeves and closed-toe shoes are required for men.

L'Etoile Restaurant
Type: French
Hours: Daily, 6:30pm-10pm
Description: Gourmet French cuisine served a la carte for guests ages 12 and older. Reservations are required.
Dress code: Elegant casual. Long trousers, shirts with sleeves and closed-toe shoes are required for men.

La Geisha
Type: Japanese
Hours: Daily, 6:30pm-10pm
Description: A la carte Japanese dining with 5 teppanyaki grills. Reservations are required.
Dress code: Elegant casual. Long trousers, shirts with sleeves and closed-toe shoes are required for men.

La Marina
Type: Seafood
Hours: Breakfast - daily, 7am-11:45am; Lunch - daily, noon-4:30pm; Dinner - daily, 6:30pm-10pm
Description: Continental a la carte breakfast, lunch and dinner in a relaxed setting.

El Rancho Steakhouse
Type:
Steakhouse
Hours: Daily, 6:30pm-10pm
Description: Serving grilled steaks prepared with high quality ingredients.
Dress code: Elegant casual. Long trousers, shirts with sleeves and closed-toe shoes are required for men.

La Pagoda
Type:
International
Hours: Breakfast - daily, 7am-10am; Lunch - daily, 1pm-3pm; Dinner - daily, 6:30pm-10pm
Description: Excellent international cuisine served at the hotel's huge buffet .
Dress code: Elegant casual. Long trousers, shirts with sleeves and closed-toe shoes are required for men.

Guests have access to all bars and restaurants at the sister hotels:

  • Iberostar Paraiso Lindo
  • Iberostar Paraiso del Mar
  • Iberostar Paraiso Beach

All hours are subject to change.



BARS/NIGHTLIFE

The bartenders are always on tap to mix up your favorite cocktail of choice. Salud.

Bar Theatre Fumoir
Theater bar. Daily, 5pm-midnight

Lobby Bar
Provide refreshing drinks for the pool area. Daily, 10am-6pm.

Las Rocas Pool Bar
Pool bar. Daily, 10am-6pm.

Las Olas Pool Bar
Pool bar. Daily, 10am-6pm.

El Mirador
Daily, 5pm-1am.



BEACHES AND POOLS

These beachy shores are just what you dreamed of - white, soft sands and blue, sparkling, waters for miles. Playa Paraiso in Mexico's Riviera Maya is stunning. Just a few sandy steps away through lush, natural vegetation, you'll find the glistening pools. The kids will love their own pool and their very own water park. You'll love floating down the lazy river. Palapas, lounge chairs and beach towels are easy to find.

SPORTS/ACTIVITIES

Water

  • Windsurfing
  • Snorkeling
  • Kayaking
  • Aqua gym
  • Scuba clinic

Available for an additional charge:

  • Parasailing
  • Banana boat
  • Boating, diving and snorkeling excursions
  • Jetskiing

Land

  • Aerobics
  • Shooting
  • Archery
  • Basketball
  • Table tennis
  • Tennis
  • Cycling
  • Beach volleyball
  • Billiards
  • Boccia
  • Football
  • Gymnastics

Golf
Golf is available at the nearby Iberostar Playa Paraiso Golf Club for an additional charge.



INTERNET

Free wireless Internet access is available in the hotel lobby.

SPA SERVICES

Iberostar Paraiso Maya's modern spa offers several amenities while also serving healthy drinks. Features include:
  • Massages
  • Treatments
  • Jacuzzi
  • Turkish bath
  • Hairdressing service
  • Sauna
  • Foot bath
  • Rain shower
  • Roman baths
  • Temascal steam baths


WEDDING/HONEYMOON

The resort provides services for weddings, vow renewals, honeymoons and wedding receptions. A wedding planner is also available at the resort. For more information, please contact the resort directly.

CHILD CARE

Lucy's Club features supervised activities for children ages 4-12. Including:
  • Drawing
  • Reading
  • Watching films
  • Family-friendly entertainment in the theater


ADDITIONAL INFORMATION

Location
Iberostar Paraiso Maya is located between Cancun and Playa del Carmen, and less than 30 minutes from Cancun International Airport (CUN).

Check In/Check Out
Check-in: 3. Check-out: noon.
A valid credit card may be required at this resort.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico and Costa Rica may put limits on the use of motorized water sports and loud music.

Environmental Levy Fee
The Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean. Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors effective September 1, 2017. Hotels will collect 20 Mexican pesos per room per day on check out; the proceeds will be deposited in an environmental trust to fund local projects. The Municipalidad of Solidaridad thanks you for your understanding and support of this worthwhile endeavor. Thank you and enjoy your visit.



All hours, fees, amenities, information and services are subject to change without notice.
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5 days, 4 nights
Travel Dates 8/16 - 10/31
Starting at $639 was $1129
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Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

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4 days, 3 nights
Travel Dates 5/25 - 8/14
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