What We Love
- Unlimited access to all the parks, where you can hike, swim, snorkel & explore all you want. Transportation included.
- Each Casa caters to a specific moment in your life - whether you have little kids or are empty nesters.
- Everything Flows® concierge service makes sure your stay is beyond magical.
Things to Know
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- This resort offers free, shared airport transfers - running every 30 minutes.
- When booking tours, you'll need to make a reservation 24-hours in advance.
Resort Details
- BioVegan/Vegetarian restaurant.
- Cantina Los Faroles
Oaxaquena's speciality food.
- ChibaliFamily restaurant with international buffet.
- Fuego
Italo-mexican speciality food.
Restrictions apply - exclusively for Casa Fuego guests. Adults-only.
- HA' (additional cost)Ha’ is more than a restaurant, it’s a culinary experience that involves all the senses, from the welcome, to the design elements, to sounds, to the presentation of drinks and food and impressive Mexican wine collection - every element surpasses the expectations of the diner.
Ha' is not a part of the All-Inclusive plan. - La TrajineraSea and land flavors.
- Las CuevasBrazilian rodízio.
- Las PlayasSnack and grill.
- Mercado de la MercedTraditional Mexican buffet.
- Teatro del Rio
A recreation the classic dinner-show lounges, considered the epicenter of the artistic and social life of Mexico in the 1950s. Enjoy this special time with your spouse, friends or family along a tasting menu, as the show takes place in an impressive riverfront stage.
Reservations required. - Various Bars/Lounges- Lobby Bar
- Bar Pozas 1
- Bar Pozas 2
- Pool Bar
- Bar Fuego and Roof Top Bar Fuego - exclusively for Casa Fuego guests - Xin GaoAsian cuisine.
- XpiralThe Sunday Brunch now is located at Las Cuevas restaurant.
Restrictions apply: Available exclusively for Casa Fuego & Tierra guest. There is an extra charge ($) for other guests.
- 24-hour front desk
- 24-hour room service
- Airport shuttle service
- Babysitting†
- Beachfront
- Business services†
- Children programs†
- Complimentary wireless internet
- Concierge desk
- Conference facilities†
- 24-hour front desk
- 24-hour room service
- Airport shuttle service
- Babysitting†
- Beachfront
- Business services†
- Children programs†
- Complimentary wireless internet
- Concierge desk
- Conference facilities†
- Exercise gym
- Parking
- Tour/sightseeing desk
- Valet parking
- Wireless internet connection in public areas
- Please contact the hotel for additional information.
† Fees may apply
- Beach
- Fitness center on-siteDaily yoga lessons and functional training circuit.
- Kayaking
- PoolThis resort has 11 pools.
- Snorkeling †
- Spa †
- Teen programs
- Tennis court
- Water activities
- XoximilcoAccompanied by mariachi, regional music, trios, northern music and Mexico’s most traditional cuisine, Xoximilco is the best Mexican fiesta in Cancun. A perfect environment for families and friends, everyone’s invited
- Traditional Mexican dishes in a Mexican dinner on board.
- Not recommended for children under 12 due to late night schedule
- XavageAn electrifying park where you can see how adventurous you want to be and feel the adrenaline pumping. Have an astounding day in the newest park in Cancun. Six different activities are waiting for you, either on water, through the air or by an off-road circuit with several obstacles to overcome the challenge.
- Lunch buffet and non-alcoholic beverages
- Zip-line Xavage, Rafting, Monster Truck, Jet Boat, Kayak, Ropes Course with four different levels, Tough Cubs: a special place for kids from ages 5 to 11. Safety equipment for all the activities. Restrooms, dressing rooms, showers and lockers.
- Children under 5 are not allowed
- Xplor FuegoDare to live the adventure at night in Xplor Fuego, the park with activities in Playa del Carmen that will ignite your adrenaline. Get on an amphibious vehicle and ride through the Mayan jungle, fly through the starry sky on Cancun zip-lines, explore the underground world of the Riviera Maya through stalactites rivers while swimming or rafting and splash in the waters of a cenote on a hammock.
- BBQ ribs buffet (with vegetarian options) and unlimited nonalcoholic beverages
- Access to changing rooms and lockers
- XensesThe fantastic world of Xenses awaits. In this fun half-day park at Riviera Maya, your senses will be tested on a place full of magic where nothing is what it seems. From perceiving different ecosystems in complete darkness or defying gravity in an original Town, to the over 50 fantastic scenarios for amazing pictures. Fly like a bird or let yourself go on the Sludgerie and Riverlaxing, a park like no other.
- Access to changing rooms and lockers
- Xel-ha
Admire the natural scenery of Riviera Maya from atop the Scenic Lighthouse at over 130 ft with 360° views. Snorkel in complete freedom along the inlet and have fun on more than 20 aquatic and terrestrial attractions. Finish your experience by delighting your palate on the unlimited buffet and open bar.
- Breakfast, lunch buffet and snacks & beverages (alcoholic and non-alcoholic)
- Included: access to snorkeling gear, changing rooms, lockers & a towel
- Xcaret plus
Have fun in over 50 natural and cultural attractions for the whole family with your admission to Xcaret park. Spend a full day amongst underground rivers, jungle and the Caribbean Sea while you enjoy the most vivid representations of Mexico, its folklore, gastronomy, culture, history and nature in a single place!
- One Lunch buffet at select restaurants
- Xplor Park
Live a day full of exciting adventures in the most visited zip-line park in the world, including the highest zip-lines in Riviera Maya. Go into the heart of the jungle while driving through trails and caverns, or swimming and paddling along stalactite rivers with impressive millenary rock formations. Besides, discover its new activity: Underground Expedition
- Lunch buffet, snacks and non-alcoholic beverages
- Access to changing rooms and lockers
† Fees may apply
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
14398 reviews
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Jul 06, 2025$1500/night and so crowded you can’t get a table at any restaurant
I’m here right now. Why the f* would anyone pay $1500/night to have NOT find a place to have dinner? Tonight I had to go to 5 different restaurants and make a scene to customer service before I was given a table. Started at 8pm going to each one. It was well past 9 before they agreed to help. Every restaurant said they’re full and not taking any more parties in the waitlist. WTF? We weren’t the only ones either, plenty of upset guests. The only reason I’m giving it 2 stars: Once you get to eat the food is excellent. Parks are fun and facilities are beautiful. But the service is soooo baaaddd that I’m not coming back. You’re better off staying at Moon, Ziva or Mayakoba and getting day passes to whatever park you want to visit.
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Jul 06, 2025Don’t come
They have had an expansion and are not ready!!!! Check in took hours. The phones don’t work. They lie and say things are open even when they are not. Slides are not open. There is active construction throughout and pool areas smell like hazardous chemicals. They confirmed that room Service was available and we called several times in 2 days. No one answers. I went to front desk at 1130 pm because kids were hungry after returning from xplor and even front desk couldn’t get room service on the phone. I would not recommend coming here. When we first arrived we asked to be moved to the main area since we read reviews that said they weren’t ready and they instead offered us a room in a building they said was closer to the main area but told us we would have to go without water for a few hours for 2 days. I came with family and since we booked nearly 1 year ago we asked for rooms next to each other. We had to beg to even be on the same floor once we got here. For > $1000 a night we expect way more. Go somewhere else!!!
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Jul 06, 2025Sad to be going home
Fantastic Stay at Faros Premium Hotel – Highly Recommended! We’ve just returned from a wonderful week in the sun at the Faros Premium Hotel in Icmeler and can’t speak highly enough of our experience. We upgraded to a Sea View room on the 5th floor, and it was absolutely worth it – the view was stunning! The room was modern, spotlessly clean, and well-equipped with a bathroom featuring a bathtub, a safe, plenty of wardrobe space, and very comfortable beds. The air conditioning worked perfectly, which made a real difference in the heat. Housekeeping visited daily, keeping everything tidy and fresh, and beach towels were provided and could be taken down to the beach, which was a lovely touch. The food was excellent – a wide variety of dishes, with plenty of choice to suit all tastes, and it changed regularly to keep things interesting. The bar staff were friendly, welcoming, and attentive, and the drink selection was great, both in terms of variety and availability. There was also a good programme of evening entertainment, including dancers, singers, Miss Faros, and even bingo. A special mention to Ozzie and Charlie, who made the evenings extra enjoyable – they made a real effort to speak to every guest and bring a fun, friendly atmosphere to the hotel. Overall, this is a fantastic adult-only hotel that offers comfort, great service, and a beautiful setting. We had a brilliant holiday and will definitely be returning. Thank you to all the team at Faros Premium for making our stay so enjoyable!
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Jul 05, 2025
Beautiful resort with great service and delicious food!
It was a wonderful stay! We had great butlers (Yuseli Jimenez, Jimena Rodriguez, Juan de Dios) who helped make reservations and order/coordinate whatever we needed. The inclusion of the park entrance fees was the selling point for us and we enjoyed them thoroughly, Xenotes being our favorite with scenery and water sport fun. The food at Xcaret Mexico was delicious and the resort was beautiful! Thoroughly pleased with our time there!
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Jul 04, 2025
Placed in unfinished section with noise, no reservations, no water refills. Not the luxury we paid for. Disappointing.
We stayed at Hotel Xcaret Mexico from July 1 to 7 2025 for a post wedding family trip. We booked through Costco Travel and at the time of booking we were never told we would be placed in a brand new section of the hotel that is still under construction. The construction noise was constant and very loud. Drilling and hammering went on every day right near our rooms. There was also a strong chemical or construction smell in the hallways. It felt more like a work site than a luxury resort. The new area is also far from the beach and restaurants. No one gave us a map or any instructions at check in. No one explained how to use the app or that restaurant and park reservations needed to be made early. As a result we missed out on many activities. We tried to make reservations on the very first day we arrived, only to be told everything was either full or only available in 1 to 2 weeks, even though we were staying for 7 nights. What kind of logic is that? Why sell vacation packages when you know guests won’t even be able to use the core experiences? The in-room service was also very disappointing. The minibar was never refilled and we never received bottled water refills during our stay, even though we tipped daily. We had to constantly call just to ask for basic things. Shampoo and conditioner dispensers were broken and never fixed. When we raised our concerns the manager simply said that construction cannot be avoided. That is unacceptable at this price point. If you are planning to stay at Hotel Xcaret Mexico anytime soon be careful. You may end up in a section that is not ready for guests. It looks beautiful in photos but the actual experience was frustrating and disappointing.
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
- AdvisoryA minimum mandatory No Show fee of $25.00 USD(plus tax) per room, per night, will be charged to the guests who do not request a cancellation with at least 24 hours in advance in the following Restaurants and Parks. • Teatro del Río • Há (non-refunfable) This fee is subject to change without prior notice.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy -This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.