What We Love

  • Unlimited access to all the parks, where you can hike, swim, snorkel & explore all you want. Transportation included.
  • Each Casa caters to a specific moment in your life - whether you have little kids or are empty nesters.
  • Everything Flows® concierge service makes sure your stay is beyond magical.

Things to Know

  • Maximize your vacay hours by checking pick-up times on scheduled transfers.
  • This resort offers free, shared airport transfers - running every 30 minutes.
  • When booking tours, you'll need to make a reservation 24-hours in advance.

Resort Details

Dining
International buffets and A la carte cuisines at this resort make this destination popular.
OnSite Dining
  • Arriba Baja
    Located in Casa Eclipse, Arriba Baja offers a signature culinary proposal in a stunning atmosphere with panoramic views and a waterfall flowing from the ceiling into the river.
    • Breakfast, lunch, and dinner
    • Location: Casa Eclipse
    • Adults only
    • Reservation required
  • Azul Nogada
    Showcasing the classic cuisine of Puebla, Azul Nogada offers buffet or à la carte service in a setting decorated with traditional talavera pottery. Outdoor seating and a private dining area for up to 16 guests are available.
  • Bio
    Vegan/Vegetarian restaurant.
  • Cantina Los Faroles

    Oaxaquena's speciality food.

  • Chi
    Renowned Chef Roberto Solís presents a menu that pays homage to the cuisine of Yucatán at Chi. The dining experience is enhanced with live happenings, and a private space is available for exclusive events.
    • Open for dinner
  • Chibali
    Family restaurant with international buffet.
  • Costero
    Costero highlights the best of Veracruz cuisine with seafood, fish, and traditional appetizers, served on an outdoor terrace complemented by live events for a unique experience.
    • Open for breakfast, lunch, and dinner
  • Fuego

    Italo-mexican speciality food.

    Restrictions apply - exclusively for Casa Fuego guests. Adults-only.

  • HA' (additional cost)
    Ha’ is more than a restaurant, it’s a culinary experience that involves all the senses, from the welcome, to the design elements, to sounds, to the presentation of drinks and food and impressive Mexican wine collection - every element surpasses the expectations of the diner. 

    Ha' is not a part of the All-Inclusive plan.
  • La Trajinera
    Sea and land flavors.
  • La Xentral
    Open for breakfast, lunch, and dinner. This Mexican and international buffet in a market-style setting features a Cafeteca, where guests can enjoy a snack while waiting for transportation to our Parks and Tours. Departure schedules for the parks are also displayed on several screens.
  • Las Cuevas
    Brazilian rodízio.
  • Las Playas
    Snack and grill.
  • Mercado de la Merced
    Traditional Mexican buffet.
  • Tama-Mon
    At Tama-Mon, guests can enjoy the best of Asian cuisine with Chef Luis Arzapalo’s magnetic sushi train, three Teppanyaki islands, a Mongolian grill, plus a dim sum and ramen bar, all in a unique and surprising setting.
    • Open for breakfast and dinner
  • Teatro del Rio

    A recreation the classic dinner-show lounges, considered the epicenter of the artistic and social life of Mexico in the 1950s. Enjoy this special time with your spouse, friends or family along a tasting menu, as the show takes place in an impressive riverfront stage.

    Reservations required.

  • Various Bars/Lounges
    - Lobby Bar
    - Bar Pozas 1
    - Bar Pozas 2
    - Pool Bar
    - Bar Fuego and Roof Top Bar Fuego - exclusively for Casa Fuego guests
  • Xin Gao
    Asian cuisine.
  • Xpiral
    The Sunday Brunch now is located at Las Cuevas restaurant.

    Restrictions apply: Available exclusively for Casa Fuego & Tierra guest. There is an extra charge ($) for other guests.
Wi-Fi, 24-hour front desk services and valet parking are just a few of the great amenities found here.
On-Site Amenities
  • 24-hour front desk
  • 24-hour room service
  • Airport shuttle service
  • Babysitting†
  • Beachfront
  • Business services†
  • Children programs†
  • Complimentary wireless internet
  • Concierge desk
  • Conference facilities†
  • 24-hour front desk
  • 24-hour room service
  • Airport shuttle service
  • Babysitting†
  • Beachfront
  • Business services†
  • Children programs†
  • Complimentary wireless internet
  • Concierge desk
  • Conference facilities†
  • Exercise gym
  • Parking
  • Tour/sightseeing desk
  • Valet parking
  • Wireless internet connection in public areas
On-Site Wedding Services
  • Please contact the hotel for additional information.

† Fees may apply

Water sports, the fitness center, teen programs and more help create memorable opportunities.
On-Site Recreation
  • Beach
  • Fitness center on-site
    Daily yoga lessons and functional training circuit.
  • General †
    XCARET KIDS
    Exciting new entertainment options have been added for children, enhancing our existing offerings:
    • Octopus-shaped pool at Casa Viento
    • Xiquillos Kids' Club and nursery
    • Lunateca
    • Xiquit Inn
    • Four slides at the family pool in Casa Vida

    XCARET TEENS
    Teens will enjoy vibrant spaces designed especially for them at Casa Sol, featuring:
    • Dixtrito 1317
    • La Paxanguería
    • New pools and water slides
    • Rooftop with bar and kitchen

    XCARET ADULTS
    Adults can indulge in exclusive areas for relaxation, socializing, and entertainment. From wellness at Muluk Spa to lively nightlife with music and drinks, options include:
    • Las Maquinitas Bar
    • Antro Xupes
    • Pava Jarla
  • Kayaking
  • Pool
    This resort has 11 pools.
  • Snorkeling †
  • Spa †
  • Teen programs
  • Tennis court
  • Water activities
Off-Site Attraction
  • Xoximilco
    Accompanied by mariachi, regional music, trios, northern music and Mexico’s most traditional cuisine, Xoximilco is the best Mexican fiesta in Cancun. A perfect environment for families and friends, everyone’s invited

    - Traditional Mexican dishes in a Mexican dinner on board.

    - Not recommended for children under 12 due to late night schedule


  • Xavage
    An electrifying park where you can see how adventurous you want to be and feel the adrenaline pumping. Have an astounding day in the newest park in Cancun. Six different activities are waiting for you, either on water, through the air or by an off-road circuit with several obstacles to overcome the challenge.

    - Lunch buffet and non-alcoholic beverages

    - Zip-line Xavage, Rafting, Monster Truck, Jet Boat, Kayak, Ropes Course with four different levels, Tough Cubs: a special place for kids from ages 5 to 11. Safety equipment for all the activities. Restrooms, dressing rooms, showers and lockers.

    - Children under 5 are not allowed

  • Xplor Fuego
    Dare to live the adventure at night in Xplor Fuego, the park with activities in Playa del Carmen that will ignite your adrenaline. Get on an amphibious vehicle and ride through the Mayan jungle, fly through the starry sky on Cancun zip-lines, explore the underground world of the Riviera Maya through stalactites rivers while swimming or rafting and splash in the waters of a cenote on a hammock.

    - BBQ ribs buffet (with vegetarian options) and unlimited nonalcoholic beverages

    - Access to changing rooms and lockers



  • Xenses
    The fantastic world of Xenses awaits. In this fun half-day park at Riviera Maya, your senses will be tested on a place full of magic where nothing is what it seems. From perceiving different ecosystems in complete darkness or defying gravity in an original Town, to the over 50 fantastic scenarios for amazing pictures. Fly like a bird or let yourself go on the Sludgerie and Riverlaxing, a park like no other.

    - Access to changing rooms and lockers 

  • Xel-ha

    Admire the natural scenery of Riviera Maya from atop the Scenic Lighthouse at over 130 ft with 360° views. Snorkel in complete freedom along the inlet and have fun on more than 20 aquatic and terrestrial attractions. Finish your experience by delighting your palate on the unlimited buffet and open bar.


    - Breakfast, lunch buffet and snacks & beverages (alcoholic and non-alcoholic) 

    - Included: access to snorkeling gear, changing rooms, lockers & a towel 


  • Xcaret plus

    Have fun in over 50 natural and cultural attractions for the whole family with your admission to Xcaret park. Spend a full day amongst underground rivers, jungle and the Caribbean Sea while you enjoy the most vivid representations of Mexico, its folklore, gastronomy, culture, history and nature in a single place!

    - One Lunch buffet at select restaurants


  • Xplor Park

    Live a day full of exciting adventures in the most visited zip-line park in the world, including the highest zip-lines in Riviera Maya. Go into the heart of the jungle while driving through trails and caverns, or swimming and paddling along stalactite rivers with impressive millenary rock formations. Besides, discover its new activity: Underground Expedition

    - Lunch buffet, snacks and non-alcoholic beverages

    - Access to changing rooms and lockers



† Fees may apply

Guest Reviews from CheapCaribbean Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 15252 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Wonderful time in London made possible by staying at the Royal Lancaster

    The Royal Lancaster was an excellent hotel. Everything about it was top notch. The staff, food, service, appearance etc. Room was very clean, and spacious. Everything in the room worked. No problems. We stayed 10 days. We had the traditional English breakfast each morning from the buffet and also had ordered from the kitchen eggs benedict, The location was perfect for us. The underground was right out the front door to the hotel, the bus route stopped also out front. We were able to take the Heathrow The hotel was located across from Hyde park. My wife and I walked through Hyde park to Harrods. We took the Heathrow Express to Paddington Station and had a 5 to 10 walk to the hotel. We went to London to experience Christmas time in London. We took the underground right to Oxford Street and Regent. I think it was two or three stops. All and all, we had a great vacation made possible by the Royal Lancaster's staff. We would do it again and definitely stay at the hotel.

    Jan 06, 2026
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Great hotel, but the staff has a lot of room for improvement.

    The hotel facilities are spectacular, as are the food and the different amenities. The only drawback we could point out is the staff, as they do not always demonstrate the best judgment or willingness to provide a level of service that matches the hotel’s standards. Fortunately, we met people like Gensis, Andres, and Abdia from the Costero restaurant, who provided us with excellent service and were always attentive. We are extremely grateful to them!!

    Jan 06, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    FUN, EXPLORATION, ACTIVITIES!

    It’s the most fun we ever had in Cancun. We were in many Mexico resorts , but this is a totally different experience. If you want just to rest, sit by the pool, read a book and relax, go to adults only resorts, but if you want to create unforgettable memories and fill your days with adventure, activities and fun, come here. It might be a bit pricier than other resorts, but you get free entrance to 5 or 6 different parks that cost between $100-$200 pp each . It’s a really great deal. We stayed in Casa Fuego, which is more upscale portion of the resort and comes with 3 butlers, (I want to mention their names because they were great- Alejandro Barrera, Juan Pablo Velázquez and Brandon Albavera), private restaurant, pool, gym , etc We are already planning a trip back to bring our grandkids. I can’t recommend it enough , especially for families with teenagers. They will have a blast.

    Jan 05, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    UNBELIEVABLE

    Amazing hotel. Incredible staff. Huge help to have personal butlers Janisee Jerez & Rolando Dichi who were able to help us with ALL of the admin allowing us freedom to just enjoy out holiday- a HUGE plus when with children. Hotels and all parks were IMMACULATE. Food was excellent and all included. We all had a super time. Very sad to leave.

    Jan 05, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Beautiful, stunning and food

    phase 2 is beautiful love it, all the new things added. the staff friendly as they greet you. Albert Sanchez (server) rooftop casa fuego is amazing, attentive, friendly and making sure you are well taken care of. Jaime (Manager reception area phase 2) IS AMAZING PERSON will make sure you are well taken care of friendliness, attentive an proffesional. restaurants: Arriba Baja (adults only) little hard to find but once you arrive the place is beautiful food is very delicious. La Silla, food was very good, atmosphere awesome with the music coing to your table and service awesome. Tamamon- was AMAZING for the fusion and teppanyaki. the place is beautiful and awesome all the stations they offer as a variety to reserve. they have Alacarte, Ramen, sushi and teppanyaki. Alejandra (Capitan ) is super friendly, attentive and made sure we we were well taken care of, customer service at its finest. Xcaret resorts do not disappoint

    Jan 04, 2026
Hotel Advisories
  • AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
  • AdvisoryA minimum mandatory No Show fee of $25.00 USD(plus tax) per room, per night, will be charged to the guests who do not request a cancellation with at least 24 hours in advance in the following Restaurants and Parks. • Teatro del Río • Há (non-refunfable) This fee is subject to change without prior notice.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy -This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.

{{title}}