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Immerse yourself in Mexican culture at Hotel Xcaret Mexico, where the mystic jungle meets the Caribbean Sea and you feel
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Immerse yourself in Mexican culture at Hotel Xcaret Mexico, where the mystic jungle meets the Caribbean Sea and you feel inspired, maybe a little mesmerized by your surroundings, but definitely relaxed as your sip a mezcal cocktail created especially for you.
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"5 stars hotel 5 stars restaurants 5 stars theme parks.
I would like to fly back tomorrow and I’m not exaggerating, everything
was perfect including the deal that I got." – MIckyC
58 out of 59 (98%) customers would recommend this product to a friend.Read All Reviews
Customer Rating
Value
4.9
Service
4.8
Beaches & Pools
4.8
Dining Options
4.8
Room Comfort
4.9
"5 stars hotel 5 stars restaurants 5 stars theme parks.
I would like to fly back tomorrow and I’m not exaggerating, everything
was perfect including the deal that I got." – MIckyC
58 out of 59 (98%) customers would recommend this product to a friend.
All Customer Reviews
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June 12, 2018
Breathtakingly Beautiful Resort!
My husband and I stayed in Hotel Xcaret for our honeymoon last week. From the moment we arrived until the time we left we were treated like royalty. The guest service manager Salvador Macias did an excellent job making us feel comfortable and ensuring we had everything we needed. This hotel is enormous! It is a bit difficult to navigate, especially since there are no signs telling you where to go or where anything is. Other than that we enjoyed our stay here. We also liked how the resort is so big that it does not feel crowded. You can have an entire lagoon/beach area to yourself! The room was very nice and always clean. I also loved the beds. Very comfy!! With this resort also providing free access to many of its parks and a shuttle bus that runs every 20 minutes to and from all of the featured parks as well, you simply cannot beat the value this place has to offer. The shuttle bus is so convenient! I love having the free-will to come and go as I please! The food was good for the most part. there were just a few items we were unfamiliar with so we were afraid to try. I especially liked the restaurant Xin Gao. Very delicious. I was not a fan of Teatro del Rio restaurant because they sit you at a table shoulder to shoulder next to strangers. That was a bit uncomfortable. However, I will definitely be returning to this resort. It blows the one we stayed in with the kids last year straight out of the water. I am excited to bring the kids on this next trip because I know it is going to blow their minds! Everyone there is so nice and helpful and all of the little extras this resort offers such as popsicles when you first arrive, the candies that are sent to your room regularly, and the nice variety of snacks and drinks your room is replenished with daily set this resort apart from the rest. Although this is not the hotels fault, we did leave rather disappointed because we had purchased the photo package from Xplor Park for over $100 and were never given our photos. Even after numerous attempts in calling the park, emailing the park, chatting online with a customer service representative, and even revisiting the park right before our departure to speak with someone directly about getting these, we were unsuccessful in getting a solution. This really upset me since we were on our honeymoon and really didn't have any other way of getting pictures of us together. We were able to view them at the park but once you leave you are given a download code that allows you to view your pictures within 24 hours. Ours never worked and this code expires after like 30 days it says on the receipt (but 20 days according to the customer service rep) and there are no refunds. So we likely just got ripped off. I feel there is probably an easy solution to this but since they already have your money they do not care enough to assist you. So I do not advise you buy the photo package! After researching this issue further I have come to find out that this is not an uncommon problem. I wanted to make a scrapbook of our honeymoon but now I can't because I hardly have any photos of the 2 of us together and was relying on these.
I loved everything about this place. It is the only place in the world that has aquatic parks included (all-fun inclusive). 24 hour room service (included), there were several tours and parks included that were amazing if you love adventure. even though we didn't bring our kids it is kid friendly. They adult only areas so you hardly notice kids are even there. We loved it so much we became a member and plan to go back. I also like how they have transportation to all the parks, to and from the airport and tours included. We didn't have to pay for anything else when we got there except we bought a photo package that took pictures everywhere we went! So you don't even need a camera!
The amenities at the resort were superb. The people at the resort make it their personal goal to ensure that you are their focus and they are there to make your stay memorable. Plenty of dining selections from buffet to specialty dining. I found that reservations for the specialty places may be needed, but they will do their best to work you in. This resort is full of surprises and although we were there a week, we still discovered new areas that we had not seen on the last day. Although the resort is huge in size, it never seems crowded as there are multiple pool, beach, and lagoon areas to relax in privacy. Beach area is small and rocky, but still beautiful. We definitely hope to return soon.
My cousins and I took a friendly much needed vacation and the experience was phenomenal, so much so, I didn’t want to leave. The only reason why I didn’t stay was because my Spanish isn’t so good, other than that, I would have moved there :-)
From:Los Angeles, CA Age:25-34 Travel:1-2 trips/year
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Room Information
900 suites with views of the gardens, coves or beaches, plus 300 thread-count Egyptian cotton linens, Nespresso, iron/ironing board,in-room safe, work desk, traditional Mexican hammocks on balcony, Jacuzzi tub with separate shower, luxurious toiletries, make-up mirror, hair dryer, HD flat-screen TV with PPV movie selections and complimentary Wi-Fi.
Soaking in the culture at this ALL-FUN INCLUSIVE® Mexican-inspired experience that's like no other.
All the beautiful rivers, natural coves and white sand beaches that surround the resort.
Hotel Xcaret offers free, shared airport transfers - running every 30 minutes.
The gym & a training circuit in a natural setting - ocean breezes are great motivators.
What We'd Change
The resort is large, but there is plenty of room to get lost, lots of restaurants and bars to visit and access to all Xcaret parks.
Why You Should Go
Unlimited access to all the Xcaret parks, where you can hike, swim, snorkel & explore all you want.
The spa, enveloped by the river and a jungle, offers a temazcal experience and salt water isolation cabins.
Each Casa caters to a specific moment in your life - whether you have little kids or are empty nesters.
Everything Flows® concierge service makes sure your stay is beyond magical.
Available Amenities
Beach
Cable/Satellite TV
Fitness/Exercise Room
Jacuzzi
Kids Club
Nightly Entertainment
Snorkeling
Swimming Pool(s)
Scuba Diving ($)
24 Hour All-Inclusive
6 Bars/Lounges
10 Restaurants
Massage/Spa Treatments ($)
Hammocks
Wireless Internet
Watersports Center ($)
Tennis Courts
Loungers at Beach and Pool
Nearby Excursions & Attractions
Chichen Itza and Coba Ruins
Eco-Adventure Tour(s)
Historical Site(s)
Mayan Ruins
Nature Park(s)
Watersports Rentals
Map of Local Area
Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every
budget and every activity.
Hotel Xcaret Mexico
Carretera Chetumal, Puerto Juarez Kilometro 282, Solidaridad
52(998)881 9836
Hotel Description
Hotel Xcaret Mexico: Xceptional & Xciting All-fun Inclusive Mexican Experience
Immerse yourself in Mexican culture at Hotel Xcaret Mexico, where the mystic jungle meets the Caribbean Sea and you feel inspired, maybe a little mesmerized by your surroundings, but definitely relaxed as your sip a mezcal cocktail created especially for you. When you want to take a break from chillaxing, you can tap into your adventurous side with unlimited access to the Xcaret parks - Xcaret, Xel-Ha, Xplor, Fuego, Xoximilco, Xenses, Xenotes and Xichen (transportation included.) This palatial resort has it all: the awesome of all-inclusive, stunning tropical flora and lots of amazing adventures all wrapped up in the warm culture of the Mexican Caribbean.
Here are some good tips to know: Your meals are also included at Xcaret, Xplor, Xplor Fuego and Xenses (no reservation needed.) And, when booking tours at Xelha, Xoximilco, Xixhen and Xenotes, you'll need to make a reservation 24-hours in advance.
DINING
If you're up for an Epicurean Odyssey, you're in luck. Here, the global flavors include everything from authentic Mexican gastronomy to dynamic Asian to fresh seafood. Bring your appetite.
Le Trajinera Type: International Hours: Breakfast - daily, 7am-11:30am; Lunch - daily, 12:30-5pm; Dinner
- daily, 6pm-11pm Description: Trajinera offers the best land and sea fare in the Caribbean.
La Cantina Type: Mexican Steakhouse Hours: A la carte dinner, 6pm-11pm; after dinner, 11pm-2am; Late night snacks, midnight-5am Description: A traditional cantina environment and cuisine with the addition of steaks as center stage. On the ground floor, you can try meat cuts cooked to your liking. In the evening, an atmosphere of festivity revolves in the mezzanine area, with music, a snacks menu, original cocktails, as well as a variety of Tequila and Mezcal. Reservations are required.
Dress code: Elegant casual. Gentlemen are required to wear long pants and a collared shirt.
Ha ($) Not Included
Type: Mexican Hours: Dinner, 6pm-midnight Description: Discover the contemporary Mexican cuisine in an intimate and chic atmosphere, where, with each dish, the Chef tells a story. A contemporary design showcasing a water vortex, a unique cocktail bar and a private cava and dining room. Reservations are required. *Not a part of the all-inclusive - extra fees are applied.
Dress code: Elegant casual. Gentlemen are required to wear long pants and a collared shirt.
El Mercado Type: Mexican Hours: Breakfast, 6am-11:30am; Lunch, 12:30pm-4:30pm; Dinner, 6pm-11pm Description: Fresh products, colors and vibrant textures will highlight each of the 10 stations representing a unique style from a different region.
Dress code: Elegant casual. Gentlemen are required to wear long pants and a collared shirt.
Chibali
Type: Buffet Hours: Breakfast, 7am-11:30am; Lunch, 12:30am-5pm; Dinner, 6pm-11pm Description: Delight with your friends and family in a buffet style restaurant through themed tidbit stations and snack bars, ideal for the children to dine and be entertained.
Teatro Del Rio
Type: Tasting Menu Hours: Dinner, 6pm-11pm Description: Market-fresh a la carte seafood selections served in an
open-air, beachside atmosphere. Dress code: Elegant casual. Gentlemen are required to wear long pants and a collared shirt. Reservations are required.
Xin-Gao
Type: Asian Hours: Dinner, 6pm-11pm Description: From a dynamic teppanyaki, the fire of the robata grill, a Western tatami, a luscious sushi bar. The Mixology Bar is the perfect complement for this dining experience. Reservations are required.
Dress code: Elegant casual. Gentlemen are required to wear long pants and a collared shirt. Reservations are required.
Las Cuevas Type: International Hours: Lunch, 1pm-5pm; Dinner, 6pm-11pm Description: International flavors served at breakfast, and for dinner, you can discover Mexican wine with the perfect pairing with each dish. Dress code: Elegant casual. Gentlemen are required to wear long pants and a collared shirt. Reservations are required.
Snack Bar Las Playas Type: Snack Bar Hours: Lunch, 11am-5pm; Dinner, 6pm-11pm Description: The snack bar is only available for Casa Fuego, Casa Aqua and Casa Tierra's guests. It is located in the Pozas area of the resort.
Fuego Type: Contemporary & Minimalistic Hours: Breakfast, 7am-11am; Lunch, 12:30pm-5pm; and Dinner, 6pm-11pm. Description: This restaurant is only available for Casa Fuego's guests. It is located in the Casa Fuego area of the resort.
All hours are subject to change.
BARS/NIGHTLIFE
Bar Pozas I at Casa Viento
Open daily.
Lobby Bar
Open daily.
Bar Pozas II at Casa Espiral
Open daily.
Pool Bar at Casa Viento
Open daily.
Casa Fuego Bar
Open daily.
Rooftop Bar
Open daily. *Only open for Casa Fuego guests.
BEACHES AND POOLS
Soft white sandy beaches nestled amidst rivers and coves hug the resort - your toes will be very happy. You'll also have a variety of spectacular infinity pools for your lounging, swimming or splashing pleasure. In fact, the resort boasts eleven pools (the adults-only pool and the rooftop pool are only for guests staying in Casa Fuego.)
SPORTS/ACTIVITIES
Water
Snorkeling
Kayaking
Stand Up Paddle
Land
Fitness
Tennis
All Xcaret parks
INTERNET
Complimentary Wi-Fi is available throughout the resort.
SPA SERVICES
Muluk Spa is a natural sanctuary where you can indulge yourself with a temazcal experience, a relaxation lounge, a hydrotherapy circuit, salt water cabins and treatments in natural underground caverns.
WEDDING/HONEYMOON
Hotel Xcaret Mexico is the perfect place to host your wedding. Please contact the resort directly for more information.
CHILD CARE
At the Kids Club, the kiddos will learn all about the Mexican culture through a variety of activities that lets their imaginations and creativity run free.
ADDITIONAL INFORMATION
Location
Hotel Xcaret Mexico is approximately one hour from Cancun International Airport (CUN).
Check In/Check Out
Check-in: 3pm, Check-out: noon.
A valid credit card may be required upon check in for possible incidentals not
included in your hotel reservation.
Tax Payment
The government has approved a new tax for visitors visiting Cancun. The resort reserves the right to collect this new tax to all visitors. This tax will be a flat fee of $20.00 pesos (1.00 usd approx.) per night per room.
Environmental Levy Fee
The Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean. Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors effective September 1, 2017. Hotels will collect 20 Mexican pesos per room per day on check out; the proceeds will be deposited in an environmental trust to fund local projects. The Municipalidad of Solidaridad thanks you for your understanding and support of this worthwhile endeavor. Thank you and enjoy your visit.
All hours, fees, amenities, information and services are subject to change without notice.
