4 Nights
with Air
from
$659calculating price...
– All-Inclusive
Great Deals Available Now
– All-InclusiveThe dates you have selected are not available.
InfoCustomer ReviewsQuestions & Answers
If you've been seeing white-sands, swaying palm trees and blue water instead of
traffic jams, cramped cubicles and mind
...
More
If you've been seeing white-sands, swaying palm trees and blue water instead of
traffic jams, cramped cubicles and mindless sitcoms, you know it's time for a
vacation. Choose Hotel Marina El Cid in Riviera Maya, where you'll find those
palm trees and blue ocean, as well as warm breezes and a private beach of
lovely white sand ready for you to ease your restless mind.
Less
"Wow! What a great trip! First off staff that went above and beyond and made a lasting impression on our family - Joaquin (waiter at the buffet) amazing person! He was beyond nice, attentive and caring!..." – Lindsayp
731 out of 866 (84%) customers would recommend this product to a friend.Read All Reviews
Customer Rating
Value
4.4
Service
4.4
Beaches & Pools
4.1
Dining Options
3.9
Room Comfort
4.3
"Wow! What a great trip! First off staff that went above and beyond and made a lasting impression on our family - Joaquin (waiter at the buffet) amazing person! He was beyond nice, attentive and caring!..." – Lindsayp
731 out of 866 (84%) customers would recommend this product to a friend.
All Customer Reviews
Loading...1-4 of 757 reviews. Sort by
December 5, 2019
Great resort for kids
3 families with 7 kids ranging from 6 to 14 traveled over Thanksgiving. This is a perfect resort for kids and teens. There is so much to do and a great variety of food options all kids like. The pools are amazing. The adults loved it too! I would highly recommend.
From:St Louis missouri Age:35-44 Travel:3-6 trips/year
November 19, 2019
GREAT RESORT
This is my 4th visit in a year. I love this resort and would recommend it to anyone. Staff is wonderful, friendly and helpful. Food was great and so was the entertainment. Loved all the pools and activities, but would like to see some craft activities for adults. Try the FISH SPA, it is soooo much fun and your feet will be so soft. Gabby in the SPA is wonderful. I would recommend her to everyone. Can't say enough wonderful things about this resort.
This review will visit upon on the negative aspects of the experience first, then end with the positive ones.
- There wasn't much to do on the resort grounds. That's not to say they didn't try with daily performance entertainment. It just didn't seem like it was geared to our demographic. We're a late 20's couple, while most of the guest seemed to be much much older or with children.
- If you didn't opt for the premium upgrade like us, they stuck us in the resort hotels situated in the back corner of the resort that faces trees..
- I question the cleanliness of the rooms.. On day two of six, I dropped something behind the couch cushion (which is removable, due to it being part of a murphy bed system). I removed the cushion to find some large unsightly stains. There were no other unclean areas of the hotel room, but that itself made me question the rest of the room.
- Don't do the complimentary Jewelry tour.. It's advertised as a quick tour of their partnered jewelry shop in town, with complimentary tequila shots next door, then a complimentary shuttle to Playa de Carmen so you can spend some time walking around exploring. Here's what they don't tell you:
1. They don't give you actual tequila shots. They pour a few drops of tequila into a tiny an already thimble or a cup. When I say a few drops, I mean just enough to cover the bottom of the cup.
2. The shuttle isn't waiting there to bring you to Playa de Carmen, nor are there frequent cars heading back and forth. We waited 25 min for a shuttle..
3. After it finally arrived, the shuttle took about 20 min to get to playa de Carmen. After having to wait a total of 40-60 min (starting from the completion of our tour), we arrived in town to find out that our options for getting back to our resort were to take the next shuttle (literally 5 min after we arrived) or wait 2hrs for the next one after that. There were no shuttles in between. In total we wasted a good part of 4-5 hours of our afternoon/evening.
- The marketing session they ask you to be part of, that rewards you with vouchers or coupons on activities/gifts, is debatable on being worth the value.. The marketing session is advertised as 1hr of your time, however, that's just the slideshow presentation. There's the waiting to get started and the selling aspect after the slideshow. Expect to spend 2hrs of time.
- The number one thing we were disappointed about was that the international buffet, which my girlfriend had been raving about, was closed,
yet there were no disclaimers about this during our booking or arrival.
- The best meals we ate came from the Italian and French restaurant. Book early for the Italian restaurant because reservations go fast.
- Less about the resort and more about the area. The location is in the middle of no where.. so be prepared to pay for $30-40 cab rides (one way) to areas you want to go to like tulum or cancun.
Things that we enjoyed and found value in:
- Staff members throughout the resort were all friendly and willing to help if you asked them questions.
- Complimentary mosquito repellent made a huge difference. I don't know if it was mosquito mating season or what but I left with 30+ bites, but that number would have been much higher had there not been repellent.
- The room we were given was large, so I'll give the resort credit on the sheer size of the room
- Complimentary golf cart rides to your destinations within the resort. This came in handy for getting to the other side of the resort, since our building was on the complete opposite end of the resort.
- The pools weren't filled with people so we were able to find spots easily.
- Didn't see many people on the beach outside the resort but that's literally a few steps right outside.
Ask questions. Share answers. Get advice.
What's the best excursion? How much should you tip?
Ask a question about Hotel Marina El Cid Spa & Beach Resort or help someone else answer theirs.
Can you answer these questions?
105 questions, 508 answers.
Evening entertainment11 answers
Is there family friendly evening entertainment?
8 years, 101 months ago
Vjodoin
The resort offers entertainment for all crowds. This is a great resort for all ages as they have plenty of entertainment to go around.
DanielleCC
The nightly shows are family friendly - nothing risque or rude.
RivieraMayaAddict
Yes they provide nightly entertainment by the pool and in their huge banquet hall. we saw a fire show (favorite), circus show and a magic show. They all started at nine o'clock and our kids loved them all.
bubbabenny
Yes they have family entertainment every night..Either by poolside or in the Convention Center..
RozandTony
Yes! Every night they have a family event planned for everyone! From tribal dancing to Karaoke!
Texas11
Yes! Every night they have very family friendly entertainment. One night they had fire dancers, another Latin dancers with beautiful costumes. They even got the kids up and invovled in a few games.
Mace
YES. They have variety. There is always live music and dance in the main lobby area, where people just relax, drink and enjoy the music.
Some days, they also have activities like fire shows, kids activities, pajama parties etc..
So overall its good atmosphere in the evening. The key is to go in little peak time because number of activities & available options goes up.
harrychow
Every activity at this hotel seem to be family friendly. If you are planning a visit with kids and family this would be a perfect place to be. The kids club staff were very good with kids and they even had a kids performance at one of the night events.
dmarrer
yes there is and it is very good.
BenitoK1
Yes there is. Every night there's a theme that the hotel personnel makes sure everyone is in on it.,
KimHR
We traveled outside the resort to Playa del Carmen each night so I am uncertain as to the availability of entertainment at the resort
DrMadmIke
They have a small show at 9pm by the pool but they dont have seats for everyone. They have nothing to do for kids but a screen and a wii boxed hooked up to it for an hour or so.
NYC2011
How is the food?6 answers
I have been to Valentin Imperial as well as Dreams Riviera Cancun. I was happy with the food at both places. Are the a la carte restaurants at Marina el Cid good? are reservations hard to get and can you only go to the a la carte a restricted amount of times per stay?
7 years, 96 months ago
GAvin
We have not received any recent negative reviews from our customers pertaining to the food at this resort. Reservations and availability at the a la carte restaurants would depend on the resort's current occupancy during your travel dates.
MariaCC
I enjoyed the food as did my wife. We especially liked the Mxican Buffet. It wasn't as mexican as we were initially hoping. (tacos, etc) But was very good. Reservations were easy enough to get, but you had to book everyday. You were only allowed one reservation per day. We are late wakers and still managed to get reservations everyday
menace690
The a la carte restaurants are just ok. But to be honest, the buffet was absolutely fabulous! We tried the 3 specialty restaurants, but the buffet was better than all of them. The reservations are not too hard to get. You are allowed to make one reservation per day for dining up to two days in advance.
DaynaB
I wasn't a huge fan of the food. It was decent. The a la carte restaurants weren't wonderful but I wouldn't tell someone not to go here because of the food. There is always plenty to eat and a nice selection. I'm not sure about restrictions but we stayed a week and went once to each of the a la carte restaurants (3). I'm thinking we could have gone more but our schedule didn't really work well doing that.
BrianD
wow, is all I can say about the food, everything was great and we had so much fun...
wonderful
We where very satisfied with the food. there were 4 restaurants. one of them, the marina seafood, can only be use once per week. the reservations are always available even if done the same day.
Cesiaed
Do you need to upgrade to a plat room?3 answers
7 years, 95 months ago
Omaha
If you choose to upgrade to the Platinum Level, it would Include dedicated check-in and check-out areas, Reservation of palapa huts on the beach, Butler service, Welcome fruit & wine basket, Guaranteed reservations in the specialties restaurants, Late check-out (3:00 pm-subject to availability), Special turn down service, Chocolate covered strawberries upon arrival, Room aroma menu, Bathrobes & slippers, Umbrella & beach bag, Scale, Complimentary access to the Platinum Club lounge, (beverages, snacks, fruit, computers with internet, TV, newspapers and books).
MariaCC
NO. Don't waste your money.
Popeye161
If you are just looking for a nice room don't worry about upgrades. It isn't a huge place. Everything is pretty close.
BrianD
Is airfare included in the quoted price?4 answers
Yes I know that your details list that airfare is included, but it is so inexpensive that I wonder if I have misread. If it is included, where do th flights originate for this resort?
7 years, 94 months ago
New York, NY
On our web site you have the option of pricing out a vacation package that includes air from any departure city. You would just need to select the city that you will be flying out of, and the web site will price your vacation package accordingly.
KristinCC
I'm not sure where you are looking on the web site but our airfare was included. We flew out of Rochester, NY so our flights are normally a little higher because we are not a "hub". We got a really nice sale and paid only about $1100 each for a full week with the airfare included! I think we were sort of off season, but it is a nicely priced place.
BrianD
yes, airfare is included, just make sure you pick your airport correctly when asking for package....
wonderful
yes this includes airfare.
wonderful
What accommodations are available for handcapped visitors?3 answers
I use a walker to get around and I wonder how difficult it would be for me at the beach and pool. Are there any motorized modes of transportation for rent(i
.e. motorized chairs, etc.) available at this resort?
7 years, 94 months ago
Royal, Arkansas
The resort advises that they have 2 handicapped rooms on property but they do not have any motorized modes of transportation available for rent. Unfortunately, the handicapped accomodations we are accustomed to in the US are not found as regularly in many Caribbean destinations. Please feel free to contact one of our agents to discuss some better options for your travel.
ccsusan1
I can't say it would be a perfect fit for you, but there are ramps and elevators which should take care of most of your needs. Many of the sidewalks are stamped concrete to give it a nice look. For the main part it is a pretty even surface. You might run into problems trying to use the beach, but I'm thinking sand might not be the best place to be using a walker anyway.
BrianD
Not sure about the rental part of it. but the pool has many very gradual steps to get in. I saw people in wheel chair that were able to get in the pool. the property is handicap friendly, ramps every where. the beach also has a ramp on the right side of the property into the sand. I hope this helps.
Cesiaed
Any local shopping and adult entertainment?5 answers
7 years, 93 months ago
SS&RM
Shopping area and adult attractions are about 20-40 mins away from this resort.
DanielleCC
The little town of Puerto Morelos has a pretty good shopping area, although it is spendy to get there $10 cab each way, for the 1 mile or so ride. We were disappointed to discover the bus we used to take for $.50 each way was put out of business by the cab companies.
We are not night people so we never went to town at night but several of the local places looked like they might offer some adult fun.
Playa Del Carmen is about a half hour away and offers all the usual Senor Frog's-type entertainment and touristy shopping you might want. Cab was $45 each way, or consider hiring a private shuttle driver if there are 4 or more people.
JHolt
you can always take a cab to cancun or you can also book a shopping trip. The shopping trip is 3 hours long and cost 15.00 a person but that is cheaper then any cab ride....they charge 45.00 each way to cancun. As for adult entertainment, there is not much at the resort but you can get a cab to some of the night clubs
wonderful
Yes you can take a taxi or there is a bike tour to the local town for shopping, and night club excursions to Cancun
MECM
Yes. We rented bicycles from GreenBikes and they were delivered to the resort. We rode bikes into the town of Puerto Morales - 10 minute bike ride and shopped. there is also outdoor bars were you can listen to bands.
Teri4
Is there a dress code for dining?7 answers
If so, what are they and are they for just the a la carte restaurants or all of them?
7 years, 93 months ago
New York
There is a dress code to eat at the special restaurants as they do not allow flip-flops and men must wear dress shirts.
MariaCC
For the ala cartes, men must wear long pants, collared shirts and socks. No shorts for men or women. The buffet is casual - you can wear swimsuits at lunch. The only ala carte worth eating at is El Alcazar in the lobby. It was wonderful. The other two are not worth going to - the buffet is a much better choice.
JHolt
They say there is a dress code and I did bring "business casual" clothing. I was a bit surprised that not everyone followed the rules. They didn't chase people out of the restaurants, but take a nice outfit. It doesn't have to be a suit. Just something you might wear out for a nice dinner at home.
BrianD
they tell you there is a dress code but they are pretty easy, nice shorts and shirt for the guys and women can wear shorts or dress just no flip flops but there were people in there with nice flip flops...pretty much just no bathing suits. Very easy going and nice restaurants.
wonderful
they are relaxed on the dress code for dining. shorts and sandals are welcome in all the dining areas.
gymmom
Dress code is casual for all restaurants.
beachlover7
casual every where. during the day, no wet bathing suits. shirt on.
Cesiaed
Are there elevators in the hotel?7 answers
7 years, 93 months ago
Bob
Upon called the resort, they advised that all buildings are equipped with elevators.
MariaCC
There are elevators in the buildings for your rooms. I believe there are ramps everywhere too as you go from the main building to the rooms so if someone has problems with steps it isn't too bad until you try to get on the beach. But the sand would pose another problem there. They also do have golf carts and I believe they will even come get you if you need assistance. We only used that when we were leaving and didn't want to lug our luggage around.
BrianD
Yes. There is a lot of walking to the various buildinngs though.
lsutherlin
yes there are a couple of them in each building.
wonderful
yes each building has elevators. we were on the 3rd floor and located next to the stairs so we always seemed to take the stairs it was faster and more exercise :)
gymmom
Yes, there is an elevator in each building. Ramps for the main building. (Its not a full story in height.
rsmith
Yes, every building has one. each bldg. has 5 floors.
Cesiaed
yoga/pilates/tai chi classes2 answers
Can someone confirm class schedules - would I be able to count on yoga every day M-Su? Also, pilates and Tai Chi.
Thank you for your time in answering this question.
7 years, 92 months ago
mm
As activities are always subject to change, we would be unable to confirm class schedules at the resort.
MariaCC
yes, this is all available when you are ready. we loved the place
wonderful
Are cocktails included in price?5 answers
7 years, 91 months ago
Spokane
The All Inclusive Plan includes all domestic and imported beverage brands available at the house including wine, beer, soft drinks, juices and bottled water.
MariaCC
Yes, it is all inclusive and that means cocktails too.
katrina2k
yes
Quik67
For the Platinum Package everything is included even the premium liquors.
Baritono
Yes, unlimited cocktails, drinks, soda, water! U name it.
DaHenry3
Does this hotel accommodate 2 adults & 3 children?4 answers
7 years, 90 months ago
camolady
The resorts family room will accommodate 2 adults and 3 children/juniors. If you need further assistance booking please call 1.800.915.2322.
DanielleCC
yes, but you would need a larger suite. The beach is not great for kids. Our boys could hardly use the beach due to the amount of coral.
Baslow
Yes, one bedroom does accommodate 5 people.
Cesiaed
Our room had two king beds and they brought in an addition rollaway single bed. Everyone had room for sleeping.
Beachcomber25
parking3 answers
Is there free parking on hotel property if we rented a car?
7 years, 89 months ago
Helen
The resort does not offer free parking. You may have to contact them directly to get the most current pricing. We do highly recommend the round trip airport transfers.
KristenCC
yes, lots of parking and they will even valet.
dammielle
yes there is free parking.
Cesiaed
Are cocktails included in the the all-inclusive package?5 answers
7 years, 89 months ago
K
The all inclusive package includes all domestic and imported beverage brands including wine, beer, soft drinks, juices and bottled water.
KateHCC
Yes, any and all... House Wines only, you pay for any different kind of wine. You will not be disappointed with the drink selections. Beer is limited to Corona, there taste better I think, not as strong. Try the El Toro & Ojo Rojo if you like beer & tomato juice.
BrittnNece
only thing not included are expensive liquor shots, but if you see it in the shelves, it is included.
Cesiaed
yes
breadman
Yes!!!
MECM
What does "All domestic and imported beverage brands" Consist of? Margaritas?5 answers
Does the all inclusive package only inclue wine and beer like in the description or can you also get drinks like margaritas, daquiries etc.
7 years, 89 months ago
Denver
All domestic and imported beverage brands available including wine, beer, soft drinks, juices and bottled water. Mixed drinks are included in the all inclusive package as well. Specific brands of beer, wine and liquor can vary.
KateHCC
You can order any drink that you want. They have most everything. Wines are limited to house wines, you have to pay for any better wine.
BrittnNece
all of the above
MELGUT
all types of cocktails are included....every kind of tropical drink, even mimosas for breakfast :)
Margot
Everything is included.
Cesiaed
Are meals included in the all inclusive deal?6 answers
Does all inclusive include meals?
7 years, 89 months ago
Ronster
As per our web site, the all-inclusive plan includes:
* Buffet meals (two restaurants) and a la Carte meals (three restaurants); one dinner per week at La Marina Restaurant, featuring seafood. Subject to space. Reservations are required.
* All domestic and imported beverage brands available at the house including wine, beer, soft drinks, juices and bottled water.
* Includes waiter service at the pool and beach areas.
* 24-hour room service.
KristinCC
Yes, evertyhing is. 24 hour room service, you request what you want it stocked with. Pillow menu-dont have to take your own soft pillows. Any food or drink that you can imagine. There are 3 restaurants you have to make reservations for. The one in the lobby is amazing..
BrittnNece
Wine bottles might be the only thing not included all meals are
MELGUT
you bet....food was excellent and dining rooms very nice. be sure to enjoy the patio seating at the main dining room. it is wonderful!!! BTW, the selection of food was outstanding.
Margot
All meal are included, all drinks are included.
Cesiaed
Yes...including 24 hr. room service
slimlb
getting from airport5 answers
Are there free transfers from airport? or what would the roundtrip transfers be? And Does it use the Cancun airport?
7 years, 89 months ago
chrisc3012
The resort does not offer complimentary transfers. When booking a reservation on our site, you have the option to add round-trip airport transfers for an additional cost. You may also arrange your own transportation as well. Pricing depends on the resort you choose, the number of passengers, and whether you choose regular or private transfers. For all resorts in the Cancun/Riviera Maya area, you would fly into the Cancun airport.
KristinCC
There are not free transfers to el Cid. Yes, it does use the Cancun airport. I would recommend setting up your transfer before your trip. I believe that it cost me $30/person.
IlliniBuck
Its from Cancun airport and the taxis are $20.00 per person one way.
Cesiaed
No free transfers. You need to take a cab from Cancun airport which costs around $70.
Preetisingh1
Yes you fly cancun and you can get round trip transportation that's the way to go it was nice you never even touch your luggage they take great care of you. We had amstar
Petentina
which rooms have the jetted tub in room?4 answers
I can't seem to find the jetted tub mentioned in the description, yet there is a photo of it in the room...which room category has the jetted tub in the room?
7 years, 88 months ago
Louicky
According to the room descriptions provided to us by the resort, none of the room categories that we offer come with a jetted tub in the room.
KateHCC
The jetted tub on the balcony is usually in the members suites. You might be able to upgrade once you get there if there is availability. They may have other ones I am not aware of. We took the tour and this is where I saw the jetted tubs on the balconies. You can go straight to El Cid's website too and probably get a better description.
BrittnNece
Our room 19401, had two balconies. One of them had a large two seat Jacuzzi, check the picture.
Cesiaed
look into the premiere club members rooms...BIG difference to regular rooms
chelesamtay
Is transportation from the airport included5 answers
7 years, 87 months ago
miki
Transportation is not included with the package price, but can be added as an optional feature. If you have an exisitng reservation and would like to add transfers, please call 1-800-915-2322 to add!
KateHCC
You have an option to include it in your package you book thru Cheap Caribbean for approx $35 per person with Olympus tours. I recommend including this. When you get to the airport after you go thru customs, go straight thru the area with all the desk & straight outside. The Olympus guys are there in bright orange shirts with signs, know your name & are expecting you. Dont let them tell you that they will help you find your shuttle, they are trying to get you to sign up to go to another hotel to listen to a sales pitch. Go all the way outside I stress, this stop can waste an hour of your time.. When you get to the resort they tell you to contact your Olympus rep to setup a return time. We always do this @ the end of our trip. Olympus will try to sale you excursions too, compare prices. We actually forgot to call our rep to schedule a return time & they called us the day before we left and told us to be out front at 1:50. they usually pick you up 3 hours before your flight time.
BrittnNece
our package included transportation from and to the airport....I imagine that is typical...usually just a short wait and very convenient.
Margot
no. $35 pp each way. We rented a car. Way cheaper and allowed us to get out and about for less.
dammielle
it depends on your reservation
anonymousorange7
Is it hard to get Palapas ( covered thatched umbrellas) on the beach if you don't upgrade to platinum?7 answers
7 years, 86 months ago
Fair skinned
The palapas are on first come first serve basis. The availability will depend on the volume at the resort as well as the time you head to the beach. It is always best to arrive early in the day.
KristenCC
We always go in Sept/ Oct, so its never crowed, so everything is always available. The beds on the beach are an extremely nice addition. They are extremely accommodating. I actually had one employee tell me that the all inclusive bracelets to them mean just as much as the member bracelets, so they don't alter/change the service for anyone. By the way, the snorkeling is very nice & there is a Marina there on sight. Wear good sunblock to keep the back of your legs from getting blistered & take bug spray, Mosquitos are terrible.
BrittnNece
The palapas are only held until 11 AM by reservation. If there is nothing on a Palapa after that time, they are fair game to anyone.
Neumanium
It is almost impossible! The security is constantly patrolling.
Baslow
maybe it depends on the time of year you travel...I just returned (April 25th) and there were plenty of palapas available
Margot
They were readily available in May
dammielle
not a t all, always some available, especially early morning or late afternoon.
Cesiaed
Whats the age requirement for check -in?3 answers
7 years, 85 months ago
Rosalia
The minimum age for check in is 21. Certain times of the year have different age requirements. When traveling Feb 15-April 30, 2013, the minimum age to check-in at the hotel without an adult in the same room is 25 years old. A valid passport will be required. If travel is booked and no one fulfills this requirement, you will be denied check-in at this resort.
KellyCC
You must be 18
Baslow
18 unless you go during Spring break time. Then it's 25.
Fatzo
does the beach gave calm waters?6 answers
6 years, 84 months ago
yuri
The beach is a pristine, private beach, featuring white sand and the warm waters of the Caribbean.
MariaCC
Not at all...this is not the resort for you if you want to use the beach. Great sand but there is to much coral for the kids to go swimming.
Baslow
the beach at El Cid is one of the best .....calm waters, aquamarine in color, white sand, beach bars, adequate lounge chairs, huts.....just perfect :)
Margot
Yes, very nice beach with chairs, cabanas and volley ball.
dammielle
the water is real calm
breadman9965
Very calm during good weather, no waves. Best in the AM and worst late in the PM.
Cesiaed
what is the add-on, if any for Air from San Diego?2 answers
6 years, 84 months ago
san diego
Air prices vary from location and change from day to day depending on the dates you are traveling and the dates you are booking. Please call one of our New Reservations agents at 1 800 915 2322 and they will be able to assist you.
LaurenCC
You may change the departure city to San Diego for a package quote from your home city.
KellyCC
Round trip transportation from the airport. (highly recommended).
Any excursions to locations outside of the resort.
SGTMAJ
Do you provide transportation from and to the airport? If not how do you get to the resort and what is the cost?:6 answers
Do you provide transportion from and to the airport? If not how do you get to the resort and what is the cost.
6 years, 84 months ago
Punk
We work with a wonderful transfer company who offers both shared and private transfers (the prices vary depending on the number of travelers). Please call our reservations center at 1 800 915 2322 to be certain this service is included in your reservation.
LaurenCC
We booked Cancun Shuttle a couple weeks before we traveled. It cost $90 round trip for four adults. It was a private van so we didn't have to make any other stops. They were prompt and friendly.
Ange
our package included transport from and to airport....very convenient and not a long wait. I would assume that is typical
Margot
transportation is $35 pp each way. We rented a car. Compact was $150 for 5 days and with 4 people it paid for itself. Also, this really became cost effective if you want to go to Playa del Carmen, Coba, Tulum, etc.
dammielle
Not sure if they provide transportation for everybody. I do know that timeshare holders do get free transportation and the taxis are about $20.00 per person from Cancun airport.
Cesiaed
It is 30 minutes from Cancun airport. You can purchase transfers from CheapCaribbean.com
RayJersey
Do kids pay same price as adults?5 answers
6 years, 84 months ago
Utah
Depending on the ages of your children, they typically pay a reduced rate; however, this is not always the case. Please call our reservations center at 1 800 915 2322 and speak with one of our New Reservations agents if you have any questions while planning your vacation.
LaurenCC
yes
NotagaininJamiaca
no kids 12 and under stay and eat free
breadman9965
kids under 5 are free. 13 and up are considered adult. 6-12 there is a discount
anonymousorange7
Depending on the age , if they are 12 under pay less ..
Corex
Does the pool have a slide? Also, how many pools are there?7 answers
6 years, 84 months ago
Beverly, MA
There is a 22,000-sq-ft, free-form pool, complete with a swim-up bar, premium liquors, cascading waterfalls, and in-water lounge chairs. A designated children's area hosts a network of waterslides to keep the kids happy, while the adult-only section features a spa tub, sun deck, and a Jacuzzi bar-and-massage area.
KellyCC
one slide and one Huge pool with a cliff jump
MELGUT
slide? ...yes....pool is huge and very spread out. they have water aerobics everyday at 12:15....so much fun!! have bar in pool and restaurant next to pool area....so convenient and accommodating :)
Margot
yes, one big, crazy slide. Much more than it appears. One very large pool.
dammielle
One pool. Pretty cool center piece and slide.
TattooMagoo
yes they have a nice slide and there is only one
breadman9965
the pool does have a slide. Only one pool and is very large. its semi divided into sections from little kids to up elders and an in pool bar... you will find your spot and know you fit there. there is also a section in the property for adults only right on the edge of the beach with deck and a large Jacuzzi with many palapas...
Cesiaed
what brand beer , bottle or just on tap, thanks6 answers
6 years, 83 months ago
paul
The brands of beer are subject to change. We recommend speaking with the bartenders upon arrival.
LaurenCC
corona beer on tap
MELGUT
Modelo in cans, Corona on tap.
SarahFJ
The primary beer is Modelo and Modelo Light.
TattooMagoo
Corona on the tap and other brands in cans, all inclusive and fridge is refilled as necessary or on request at no extra cost.
Cesiaed
Corona, Modello & other dark local beer.
RayJersey
What are the requirements when traveling from the U.S7 answers
We are looking to book for our honeymoon, coming from Florida, USA. Do we need anything more then passports to come to this resort?
6 years, 83 months ago
Florida
Your passport will be your primary ID and documentation; however, traveling with a back up ID (such as a driver's license) does not hurt.
LaurenCC
just your passport
MELGUT
No, just a passport book.
SarahFJ
passport is all that is required
Margot
no.
dammielle
all you need is a passport
breadman9965
that is it...
Cesiaed
Is it true that all inclusive guests are allowed only one dinner per week at La Marina Restaurant?7 answers
6 years, 83 months ago
db4bama
This hotel includes unlimited food and drinks, however, some dining restrictions may apply. We do suggest checking directly with the front desk for those details.
MariaCC
one reservation per day per restaurant and you wont want to go to la marina more than once. my opinion
MELGUT
No, however you are only allowed to make one dinner reservation for any of their restaurants a day. I was there from Mon-Fri, on tuesday morning I attempted to make dinner reservations for any of the places on any night. The entire week only had 2 slots open (on different days), but because of their rule I was only allowed to book one of them...and had to have the buffet the rest of the time.
SarahFJ
Honestly, the atmosphere was very nice, but I am a seafood lover, and was very disappointed. I ordered mussels and stuffed salmon. My friends had chicken and steak and were happy.
Margot
Yes, you are only allowed one a week. It is a very good place to eat
Wenscell
Yep. It's a smaller venue. Too bad too, because it's the best one.
TattooMagoo
yes only one time per week but it is worth it the food is the best I ever had
breadman9965
Yes, its true, but that said, the food you will find there you will find at the others restaurants at different times only difference is there is looks more fancy/bistro like... that said its good every where. no complaints.
Cesiaed
do the rooms have Jacuzzi tubs in them?7 answers
6 years, 83 months ago
Pedricktown, nj
Although some of the rooms at the Hotel Marina El Cid offer Jacuzzis in the room, those that we carry do not.
LaurenCC
nO THEY DO NOT UNLESS YOUR GET THE SUITES
MELGUT
no, nice tile showers
dammielle
You have to specify this when booking. We thought we were getting one but did not.
TattooMagoo
We upgraded our room to have a Jacuzzi tub. It was on the balcony.
NDH21
yes they have the best Jacuzzi tuds they fit up to 4 people
breadman9965
Not all of them...
Cesiaed
Is wireless internet free?8 answers
6 years, 83 months ago
kn
There will be a charge for internet use, as it is not included in the all-inclusive plan. We recommend speaking with the front desk at check in for their rates.
LaurenCC
There is a charge for wireless. I would have the front desk call the airline for you if you don't want to turn on your service. We received an email that our flight was delayed 3 hours but never saw it until we got back to Philly.
Ange
No. It is $15/day or $60 for a week.
SarahFJ
no, I thought it was expensive.....$4 a minute.
Margot
This wireless is not free.
Sarah0375
No, wireless is not free. I had to purchase an international data package from my service provider (for my cell phone) prior to leaving the U.S.
They do have wireless available at El Cid, however, but for a fee which is not included in the all-inclusive prices. It looked like they had free wifi in the lobby, but I was never able to connect without a password.
VacationGirl14
Internet is not free, but I was able to talk the front desk to get a pass for free wireless inside the entire property. Use your dealing skills...!
Cesiaed
Nope. However, definitely check with your phone provider as we found out that data in Mexico was included in our existing plan with At&T at no additional charge. Just used internet on phones.
FormerRoyals
Are there adjoining rooms available if you book junior suite platinum rooms?7 answers
6 years, 83 months ago
shanehad
As CheapCaribbean.com is unable to guarantee special requests such as adjoining rooms, we do suggest contacting the resort directly as they would be best to assist with your inquiry. The email address on the resort's website to contact them directly is reserve.cancun@elcid.com.mx.
MariaCC
We had a junior suite that did connect. Call the hotel directly before you go and request it.
Ange
Yes, although I did not have an ajoining room, in the junior suite that we had there was one.
SarahFJ
our suites were not adjoining, but next to each other
Margot
Yes. Our junior suite had an adjoining room.
TattooMagoo
yes the jr suite have a lock offs
breadman9965
You can have any combination you need up to a 3 bedroom apartment with kitchen and lots of bathrooms and Jacuzzis.
Cesiaed
Can you explain what the Mega Pass is and what it can be used on?7 answers
6 years, 82 months ago
Shelly
The link to the resort's website regarding the Mega Pass is https://www.elcid.com/values/.
MariaCC
It seemed to be mostly spa treatment discounts.
ctmom
Massages, tours, room upgrades.... Don't figure into your decision. No great value in the book but we did use the room upgrade coupon...
GoZips
The mega pass details can be found on the resorts website, however I should warn you that we never recieved ours.
SarahFJ
It's a coupon book that you receive upon chk-in. There are coupons to be used for discounts of the hotel's activities that you have to pay for. Ex. deep sea fishing, spa treatments, etc.
I didn't use it at all.
capelover
discounts were very minimal.....I didn't use any but left my pass in room for someone else to use. they applied to spa, water sports, salon, etc. overall, the mega pass was a disappointment
Margot
most of the coupons/discounts are for the spa and then for a catamaran tour/snorkeling that's about it. I personally did not used any of them since I was able to get better discounts via other routes.
Cesiaed
How long of a drive is it from the airport ?10 answers
6 years, 79 months ago
DizPope
The hotel is 12 miles from the airport. Approximate driving time is about 20 minutes.
BILLCC
30 minutes.
dammielle
We were on the shuttle for about half an hour (30 mins) before we arrived at the resort!
Blueskies81
30 mins
covenant
20 mins
breadman9965
About 30 minutes if you have a private car. It can take longer if you are riding with a group.
famleeman
its about 25 minutes or less in taxi
Cesiaed
Roughly 20 minutes
Sarakay
About 20 minutes could be longer depending on how many are in the shared transfer.
JLP15
Not bad at all, 20-25 minutes.
Hoagie
Has anyone done a wedding at this resort?6 answers
I am looking for a family-friendly resort that is budget friendly for my guests to host our wedding. Has anyone seen any weddings here, or had theirs on site?
6 years, 79 months ago
Chicago
They have excellent wedding and romantic package services, and we conducted our own simple cermony on the beach which was quite beautiful with no assistance from the hotel. However, there are a number of other issues with this property. Read my review. Good luck.
TattooMagoo
Anonymous, I could not find your review under Wichita (or Kansas) after scrolling through 39 pages...can you post a link/the review here?
Would you recommend it for the wedding itself? Or would you say the other detractors from the resort itself make it not worth it?
We are fairly easy to please when it comes to resorts (stayed at a resort in Cozumel lower budget and had a wonderful time last year, stayed at the Hilton in Cabo this spring and was not even close!), but I do have family that is fairly picky who would be attending.
Thanks!
KansasToChicagoMarina
Please contact the hotel directly for information on their wedding services. For your convenience, they offer a "contact us" form on their website at: https://www.elcidweddings.com/contact-us/
BILLCC
Stay away from this place for weddings!!!
covenant
I saw a wedding there last month. They have a great LITTLE gazebo on the ocean. There is a LONG walkway out to the gazebo (and I do mean LONG), so that was a little awkward. I do emphasize the little on gazebo, because you couldn't have many people out there it is so small. Perhaps they have other accommodations, but this is all we saw.
NDH21
yes they have a good place for weddings
breadman9965
During my week stay I saw at least 3 wedding, the hotel has an office in the lobby strictly for weddings.
Cesiaed
Bar service while on the beach6 answers
Can you be lying on the beach and have servers coming to you with drinks? Or do you have to go up to a bar yourself?
6 years, 77 months ago
Dar
on the beach servers do come to you. in the pool there is a swim up bar and two other barsoutside that are very close.
lovinglife2
The resort does offer a swim-up bar, however beach side service is not something that the resort offers, per the information they have provided to CheapCaribbean.com and per the resort's website.
CoryCC
there is a bar in the actual beach and they do come around asking to see what you want.
Cesiaed
There was a waiter coming around. i only saw one though and it's a pretty big stretch of beach so he didn't come around very often (maybe because it was slow season?). the walk to the bars isn't bad though, 2 are located right on the edge of the beach.
cali12345
Servers will be walking around taking your orders, a few bucks in tips almost guarantee fast service.
Amir
There was a bar server making rounds every 15 minutes on the beach.
slimlb
ARE THERE ANY DATES WHEN KIDS EAT AND STAY FREE IS OFFERED IN 2014?2 answers
6 years, 77 months ago
CANADA
For pricing and availability, we ask that you please call our office at #800-915-2322 to speak to one of our Beach Experts. Our offices are open daily from 5am-3am EST.
MariaCC
No.
RayJersey
during the day is there any entertainment ?7 answers
like pool entertainment or beach entertainment, let me know please.
6 years, 75 months ago
windsor on
There are daytime pool and beach activities along with the following non-motorized water sports.
•Windsurfing
•Kayaking
•Hobie cats
•Boogie boards
For a complete list of available activities during the day please contact the resort at reserve.cancun@elcid.com.mx
LizCC
yes there are plenty of entertainment everyday.
JTLove
Only for kids
TiffnJoe
Yes - they have fun contests at the pool during the day. Not really entertainment, per se but they try to make it fun and get people involved.
rovisandthebean
Yes, by the pool during the day and in the lobby at night. they have shows ea night at 9pm also by the pool.
AngP
There is a kids club for kids ages 4-12 where they are doing activities from 9am to 9pm. There is also staff getting people together to play water polo, beach volleyball, horse shoes, water aerobics and other pool side activities throughout the day. They also have contests, like beer drinking contests poolside.
Esoterica
Well, the beach is the obvious entertainment. There are small activities going on here or there. If you're looking for a concert or something of that sort, no. There is some night time entertainment and they do have a discoteca. Otherwise, I would advise you to sit on the beach, drink cocktails, take a music box, and enjoy.
Fatzo
is food available all day long9 answers
is there some type of snack bar wher food is available all day long, and are you able to eat the food poolside?
5 years, 72 months ago
connecticut
It appears that the resort's restaurants close around 11pm each day, however, they may offer late night snacks. For further information regarding this inquiry, we do suggest contacting the resort directly as they would be best to assist. The email address from the resort's website to contact them directly is reserve.cancun@elcid.com.mx.
MariaCC
You can eat 24 -7 there. The buffet by the pool is always open too I think, but you cannot take food out of the restaurants. That wasn't great, but was fine. Sometimes would have been nice to get guac & chips.
AngP
There are two buffets available for breakfast and lunch one for dinner and three restaurants available for reservation dinners every nite. View only close for an hour and a half between each meal. So from like 11-1230 they close to put lunch out from 430-6 close to put dinner out. No snack bar but a kart that sells cookies, potato chips etc that can be eaten poolside and drinks are served anytime
Jenniw7
The main buffet does close between breakfast and lunch and lunch and dinner for about 1 1/2 to 2 hours.
BSal
Yes, the buffet and restaurants do close for 1-2 hours between breakfast , lunch and dinner.
BSal
Food is available until 10:30 PM. You can order room service after that however you can tell the food had been frozen and not fully cooked.
amatson
You cannot eat poolside. There is no food allowed outside of the restaurants. I think this is because this resort is in such close proximity to the Reef National Park and they need to keep the area as clean as possible. There are several restaurants to choose from. We ate the lunch buffet at the Mexican restaurant each day. This restaurant is closest to the pool/beach. We dried off and put a cover-up on over our swimsuits to go eat here (no need to shower and clean up to eat there). You can also order room service. The food thing was a bit of a bummer at first, but we got used to it....and in the end appreciated not having to look at and smell nasty ketchup-crusted plates left all over the resort.
gonefishinTX
Yes
JLP15
They have 2 buffets that run pretty much all day. Can't really eat either poolside, but there is room service. Order room service and take it to the pool if you like.
Fatzo
You can find food at the various restaurants starting around 6:00am for breakfast and go into lunch and dinner with a small break in between.
Most of the food places shut down at 10:00pm. However, there is a free 24 hour room service. The menu is limited, but plenty for a late night snack or even dinner.
PracticedVacationer
CAN I USE AMERICAN MONEY AND WHAT IS THE VALUE OF A DOLLAR TO MEXICAN MONEY5 answers
5 years, 71 months ago
cold in wisconsin
Most resorts throughout the Caribbean and Mexico accept USD. The currency conversion is between USD and Mexican Pesos (MXD) is frequently changing. A useful website to use is https://www.xe.com/. However, we do suggest contacting the resort directly as they would be best to assist with this inquiry. The email address from the resort's website to contact them directly is reserve.cancun@elcid.com.mx.
MariaCC
Yes they accept American dollars. The exchange rate at the resort is 12.60 pesos to $1.
Esoterica
Yes, 12 pesos to the dollar when we were there.
BSal
Yes, most places accept the US Dollar. The exchange rate is anywhere from 11-13 pesos= 1 US dollar.
amatson
you can use US Dollars. the lobby has ATMs and Exchange service available
anonymousorange7
Is the beach swimmable?5 answers
I have a 3 year old that loves to play in the water. Would love to book this resort if the beach water is good.
5 years, 69 months ago
Virginia
The resort is located on a pristine, private beach featuring white sand and the warm waters of the Caribbean.
MariaCC
Relatively calm waters, took my four year old in there. Some areas are rocky, but you can find plenty that are soft and sandy. I would recommend aqua socks.
BSal
The beach is horrible. Mounds of seaweed washes up and collects along the shore where it piles up and stinks. The staff says that its always like that. There were a few people in the water but you had to go out pretty far to get away from it. They don't keep their beach clean. A lot of trash. Cups, plastic bags, cigarette butts ,dead fish etc.
Beebok
It depends in which season you go to. We went in Sept. and the water was very murky some days but it was still swimmable. Although kids prefered to swim in the pool.
tourist111
Yes.
BNBF
How Many Pools are on this Resort5 answers
How many pools does this resort have? and is there any swim up bars?
5 years, 67 months ago
Jenren
This resort has one enormous pool, it is a 22,000-sq-ft, free-form pool features activities, a swim-up bar, cascading waterfalls, diving pool, in-water lounge chairs, sun deck and children's area with slides.
BethCC
There is one VERY large pool and one hot tub. There is a swim up bar in the middle of the large pool so drinks are very easy to get.
amatson
There are 2 pools. One very large pool with a swim-up bar, volleyball, cliff jump, waterslide, daily activities. The 2nd pool is a more quiet infinity pool. There is no swim-up bar at the infinity pool, but there is a bar off to the side and drink service by waiters. There is also an adults-only hot tub in a more secluded location.
gonefishinTX
2 pools 1 swim up bar
Beebok
the resort has 2 large pools w/ 1 adult only Jacuzzi. and there is only one swim up bar for adults only.
anonymousorange7
Town nearby?5 answers
I was just wondering if there is a town nearby to go into and explore and how far it is from the Mayan ruins Like the Coba excursion or Tulum?
Also how far from the airport?
5 years, 67 months ago
Newly york
This resort is about 1 mile away Puerto Morelos and 20 miles away from Cancun and the Cancun airport. If you are looking to explore the city of Cancun, you may want to try a resort located a bit closer.
For further details, please call us at 1.800.915.2322.
SamCC
It is roughly about 1.5 hours to the Tulum and 3.5 hours (one way) to Chichen-Itza. It is definitely an all day event. You leave around 6:30 or 7:00 in the morning do not get back to the hotel until around 8 or 9 that night. Be careful when booking though...there are 2 different options that they don't tell you about. The deluxe and standard packages. If you get something at the airport you will be paying for the standard package which doesn't include the nice bus with bathrooms and air conditioning. The airport is 25 minutes from the hotel and very easy to get around in.
amatson
Yes, you can bicycle (escorted) thru town and then shop. This is free thru the resort. 15 people max, but worth it.
BNBF
20 minutes away from airport. tulum is over an hour away
SarahDoitright
playa de carma
breadman
do they intro to scuba in the pool?3 answers
5 years, 65 months ago
sally
The resort may offer additional excursions that include an introduction to scuba diving section. For further details, please call one of our Beach Experts at 1.800.915.2322.
SamCC
Do not think so at this resort - did not see that. The closest dive shop is at the Marina - called Marina Dive Shop - give them a call
hearingaidgal
yes they do
tourist111
Excursions? Rainforest?4 answers
I have heard of an excursion where you can float on the water and through a rain forest and see monkeys and things. Is this anywhere near here? Also, what other excursions are there? This is the focal point of our trip. Thanks!!
5 years, 65 months ago
New York
For full details regarding available excursions for this resort or any other that you are looking at, please call one of our Beach Experts at 1.800.915.2322.
SamCC
I think most of the excursions like that would nearer Playa Del Carmen or the Akumal area where there are many more things to do. that is another 1 hour down the Riveria Maya from Puerto Morales. It is very expensive to get to that area from this hotel - probably $80 per taxi one way. I recommend you just stay down there if that is your focus!
There are many things to do around there - Xcaret, Cenotes, Xplore etc. I have never seen Monkeys in this part of Mexico but the floating sounds like Xcaret.
hearingaidgal
Xcaret is a must see. They also offer swimming with the dolphins. This is an ecological park. You get to swim through the natural underground caves. Very cool!
Beebok
Did zip line at Xplor park - fun! Also did the Chichen Itza Deluxe tour which was fantastic! Our tour guide ,Norma, was awesome!
BNBF
Do you have hair blow dryers in the rooms or do I need to bring one?5 answers
5 years, 64 months ago
Marina el CID
This hotel does include hair blow dryers in the room- can be found under 'amenities' when you select a specific room type.
CCGreg
They do provide hairdryers.
Beebok
yes there where hair dryer's in the rooms
tourist111
Yes, there is a hair dryer, iron and ironing board in each room.
BNBF
every room has a hair dryer and a mini fridge with beverages.
anonymousorange7
how far away is the airport?5 answers
5 years, 61 months ago
beth
Hotel Marina El Cid Spa & Beach Resort is located 12 miles from Cancun International Airport (CUN), approximate driving time is 20 minutes
KristenCC
About a 30 minute drive.
BNBF
15 to 20 min
anonymousorange7
20 minutes , really close
SarahDoitright
A quick 25-30 minutes via shuttle.
Beachcomber25
what is the drinking age at this resort?8 answers
5 years, 61 months ago
phila Pa
The legal drinking age in Mexico is 18 years old.
KristenCC
18
BNBF
18
Lorraine1271
18 and up
anonymousorange7
This is an all inclusive vacation and a lot of drinking at the pool area.
Can get loud and the language is crude at times. Late in the day things can get rowdy.
Mexico2016
18
chelesamtay
18
but they do not check...my 18 year old came back with 4 drinks for us
chelesamtay
18 is the drinking age in fact my son turned 18 the day after we arrived so he had to go to check in for a different bracelet so he could have a drink
BETHG
Mexico's drinking age is 18. All resorts follow Mexico's drinking age limit law.
PracticedVacationer
is Alcohol included?5 answers
The write-up for the Hotel Marina El Cid Spa & Beach Resort talks about all inclusive drinks but never specifically talks about them being alcoholic drinks. Are they?
4 years, 58 months ago
Ron
This hotel is All-Inclusive.
Features include:
Buffet and a la carte meals
All domestic and imported alcoholic and non alcoholic beverages
KristenCC
Yes they are! All the beers you icy drinks you want.
DonnaJ
Yes the alcoholic beverages are all inclusive as well!
LSUbeachbum
yes, for 18+olds
anonymousorange7
drinks are included if all inclusive stay
SarahDoitright
Does the resort have an adults only area?5 answers
4 years, 58 months ago
Bristol
No, this resort does not have an adults only section.
CaitlinCC
Yes, there is a "silence zone" for adults only at the hot tub pool. However, it doesn't seem strictly enforced as there were will children/teens hanging around.
LSUbeachbum
Jacuzzi and swim up bar are adult only. if you reserve a spot in a restaurant it has times with kids only and for adults only.
anonymousorange7
No, but the water slide, and rock feature in the main pool pretty much attracted 95% of the kids. The infinity pool was very relaxing and great service. And if there were kids they were young mostly toddlers with young parents
MECM
The only true adults-only area that I saw was the jacuzzi.
FirsttimeoutofUS
Anyone have any problems with getting sick from drinking frozen drinks or ice5 answers
4 years, 57 months ago
Charlotte, NC
The water in bars and restaurants is purified; we recommend using bottled water in the room instead of the tap water to be on safe side.
CCGreg
No our children ages 3 and 5 drank frozen drinks everyday and were fine.
Ybloc
No, the water and ice in the restaurants are all purified. Refrain from drinking the tap water in your rooms though--not purified.
LSUbeachbum
We drank the drinks with ice in them and had frozen drinks and drank the water in the restaurants and none of us got sick.
amanda0611
no, they make sure all ice and water is safe and comes from bottled. They even give you bottled water in the rooms to drink and brush your teeth with.
leasewood
If you purchase the platinum suite, do you get the platinum upgrade for the rest of the resort?3 answers
4 years, 57 months ago
Ash
You will receive the added amenities for your room, but not the Platinum Plan at the resort.
KristenCC
yes
breadman
UPGRADED TO PLATINUM CLUB WOULD NOT RECOMMEND IT
BETHG
How is the beach and water?5 answers
Is the water a good color? Is the sand nice, soft, and white?
Thanks,
Trey H
4 years, 55 months ago
Trey
The water is clear and beautiful, however, there was a lot of seaweed on the beach and in the water. The sand is soft and white. I did not see any shells.
Heloise
The beach is beautiful. Has barriers but still nice and big. The sand is a cream color but overall very nice
Lorraine1271
No...the beach is full of seaweed and rocks if you have been to jamacia then you will not like this sand.
philly0817
the water was every shade of blue you can imagine and clear. There are living grasses on the floor. The sand was super soft.
mamaofthegroom
The resort sits on a pristine, private beach, featuring white sand and the warm blue/green waters of the Caribbean.
BILLCC
Does this deal include a free transfer from the airport?5 answers
4 years, 54 months ago
Minneapolis
Yes
xxRumorxx
Transfers can be added to the package upon check-out, but no, they are not free. For additional information, please call us at 1.800.915.2322.
SamCC
No, it does not (at least not when we went). When you book, you can select shuttle transportation to/from the airport. You have to pay extra for the shuttle, but it's a worthwhile expense.
Catiecakes
No, you will have to add that separately. If recommend the private car - it's worth it.
Amazonia
we purchased transfer from cheap Caribbean the transfer company was Amstar and they were very helpful they also helped with our excursions and victor at Amstar was wonderful!!
BETHG
Is this a non-smoking resort?5 answers
4 years, 54 months ago
NYC
Mexico does not allow smoking indoors or in any place that serves food or drinks. Most resorts, however, do have designated smoking areas on property for clients.
SalCC
no
lethal
it is smoking, we had kids so we were not pleased....smoke wherever whenever
SarahDoitright
you can smoke in certain ares
breadman
No a lot of people smoking at the resort around the pool area.
Mexico2016
Is the beach man-made?5 answers
Planning my first vacation out of the country and I would like that experience to be on a natural beach with clear waters.
4 years, 54 months ago
New Jersey
The beach at this resort is not man-made. It is naturally formed.
TimCC
The beach is not man-made, however, regular maintenance may be done on the shores to ensure the quality is up to the resort's standards. For further information, please call us at 1.800.915.2322.
SamCC
Beach is natural but rocky in the water.
69riverrat
I would not pick Hotel El CId in Riviera Maya for my first clear water beach...too much seaweed and beach is small
chelesamtay
It didn't appear that the beach was man-made.
Kag90
are all restaurants all-inclusive or do you pay extra?5 answers
4 years, 54 months ago
Ca
This hotel includes unlimited food and drinks at all resturants, but some dining restrictions may apply. Please check with the front desk for details.
CaitlinCC
all restaurants are included you do not pay extra
lethal
if you have all-inclusive deal then its all free (food)
anonymousorange7
All of the restaurants were all - inclusive
amanda0611
Everything is included in the resort.
Preetisingh1
Can you fish of a kayak3 answers
can you Walk thru water to go fishing or get to spot to fish
4 years, 54 months ago
Ali
This resort does not allow fishing on the shores where nearby beach goers enjoy the same beach. For information on nearby fishing excursions or the local flora and fauna, please call us at 1.800.915.2322.
SamCC
kayak
midnight10
You can kayak for free. Really rocky beach. Not really for swimming
SarahDoitright
How much extra does internet access cost5 answers
Is there shuttle service or available taxi service from hotel to city area
4 years, 53 months ago
Texas
all excursions provide transportation. Once you are at the resorts there is really no place to go unless it is on an excursion.
clle
Wifi= $45.00 USD for 7 days, however when you sign the contract they have clauses that only will protect the resort ,was unable to use a lap top, and does not cover all the areas.
talapo
The wireless internet is $15.00 a day or $60.00 for a week. Please remember that these prices are subject to change.
LizCC
over $25 per day
anonymousorange7
over 40 bucks a day fro internet,,,
SarahDoitright
Shuttle Service5 answers
Is there free shuttle service to and from the airport? If it's not included then how much woud we have to pay?
4 years, 53 months ago
Pennsylvania
There isn't free shuttle service, however cheapcaribbean.com does offer Roundtrip transportation for additional cost.
TravelingisaLifestyle
We do offer transfers from the airport to the resort and back at an additional cost. To find out more, please call us at 1.800.915.2322.
SamCC
There is not free shuttle service. We did not book transportation prior to our arrival. We ended up with private shuttle service from the airport to the hotel and it was almost $80 one-way. From the hotel to the airport we took a standard taxi and it was less than $50.
adc42078
I don't believe it's free. We paid for the shuttle service when booking the resort - right through Cheap Caribbean.
FirsttimeoutofUS
it depends...could be anywhere from $30 pp to $80 pp
chelesamtay
Do the minibars in the rooms have alcohol?5 answers
I was wondering if we would have to leave our room for alcohol because I know some places only do dry bars.
4 years, 53 months ago
Lee
Yes, there is 2 cans of Dos Equis and 2 cans of Corrs light in the fridge.
You can also call the room service 24/7 if needed.
Guichard
There is a mini bar with beers and sodas. There are liquor dispensers with house-quality hard alcohols above the mini bar area.
Californiagirl29
They are only stocked with two cans of corona a day (alone with soda). There are plenty of bars on site though.
Feliciak09
no
midnight10
In the minibar there will be bottled water, soft drinks and beer.
TimCC
Do all rooms come with slippers and bath robes?5 answers
Do I need to bring my own or will my room come with slippers and bath robes if i do not have a platinum package?
4 years, 53 months ago
Nae
the only room that comes with a bathroom and slippers is a Junior Suite Platinum Room.
LizCC
There were no slippers or bath robes in my room. I stayed here last week.
TNTDAL
not included, bring ur own
SarahDoitright
no, ours did not
leasewood
That I do not know. We had a Platinum Package and everything was included. Ask the agency.
Baritono
How much are couples massages?3 answers
I went on the resorts website and they have a price list for massages but none specify for couples, so would have to pay for two individual massages?
4 years, 53 months ago
NJ
We recommend speaking to one of our Beach Experts at 1.800.915.2322 for detailed information on what spa services are included and pricing. Keep in mind pricing is done in-house at the resort and can change quite frequently.
SamCC
You are correct. The price listed is per person. After the scheduled resort tour, they offered us a 2 for 1 Massage which would last about 55 Minutes or so. Regular price for this massage was $155
JayPeeTX
My daughter and I walked up the beach to Puerto Morales (about a 20 minute walk) and got massages together on the beach....$25 for one of the best massages I've ever had! ! Sarah and Caroline did wonderful and then we shopped in the village. It was an awesome experience, inexpensive and well worth the walk!! I highly recommend doing it this way instead of $179 each at the resort...
ShelleySchaffer
How many buildings are on the property?5 answers
Is it a long walk to the pool and restaurants?
4 years, 52 months ago
Ann
Depends on where you room is. Our room was at the end of a hall so getting to the restaurants was a longish walk. There are two pools and I think are very close regardless of what room you choose. The furthest walk is to the Bayside (Asian) restaurant which is right on the water with a bit of distance between it and the rest of the resort. It is all reasonable though - probably no more than 5 min to walk anywhere in the resort. I think the entire resort has maybe 3 primary buildings (main which has all rooms and all but one restaurant and all accessible from walking indoors, the bayside restaurant mentioned, and the spa).
JeremyL
If you stay in Building 15, 16 or 17 the pool and ocean are right in front of your building. I chose this resort because it is smaller and there isn't a long walk to anything. The biggest problem is that the buffet and bar that has all the entertainment, is up a lot of steps and I mean a lot. There is a ramp and you can call for a ride in a golf cart so it isn't really an issue.
DonnaG
They have about 10 buildings for rooms alone, they have more if you include the restaurants/activity areas. For more information, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
This is one of the smaller resorts I've stayed at. I did not feel the walks were long to the pool or restaurants. The Marina restaurant is the longest walk and you could call the lobby and they would pick you up in a golf cart and take you there. Hope this helps.
adc42078
all the buildings are close together. 12 buildings are for live in the other are restaurants, services and activity buildings.
anonymousorange7
Are there safes in the rooms?5 answers
4 years, 52 months ago
Ohio
Yes there are safes
Tchitty
Yes and you are issued the lock & key
Txgirl42
Yes
MilwaukeeBabes
Safes are available at the resort.
TimCC
There was a safe in the room we stayed in.
adc42078
snorkle?3 answers
can you snorkle at the beach at the hotel and actually see fish and coral, or do you have to take the excursion to see fish and coral
4 years, 50 months ago
oklahoma
I barely noticed any fish and it is a very rocky coast surrounding the beautiful beach area, so I probably wouldn't recommend it if snorkeling is what you're looking to do mostly.
VTMoxie
Please check with the resort directly for the most up to date information regarding snorkeling activities. Their international phone number is: (01152 to dial out) 998-872-8999.
TimCC
it depends on the weather
anonymousorange7
Is there a Catholic Church near by Riviera Maya: Hotel Marina El Cid2 answers
Is there a Catholic Church near by Riviera Maya: Hotel Marina El Cid
If yes, where can I find the mass schedule for Dec 24, 25, 27 and 28.
Thanka
4 years, 50 months ago
Sd
Please check with the resort directly for the most up to date information regarding Churches and Mass times. Their international phone number is: (01152 to dial out) 998-872-8999).
TimCC
Yes, 5 minutes on a taxi ride, $8/each way for 4 people. Masses on Sunday: 10 am, 12 pm, and evening.
Santamaria
Is the pool heated?5 answers
We will be at El Cid in February of 2016. Is the pool heated? I can imagine it will be a little chilly this time of year.
4 years, 49 months ago
Chan
The pool is not heated. The temperature in the Caribbean remains about the same year round.
SalCC
Well the Infinity pool that was by the beach was the warmest pool there. The jacuzzi was okay I guess because I herd people complaining that it was not Hot enough. The pool by the lobby was the coldest but a lot of people liked it.
kairyte
there are two pools and only 1 is heated.
anonymousorange7
yes heated pools
breadman
THE MAIN POOL IS NOT HEATED AND CAN BE A LITTLE CHILLY BUT THE INFINITY POOL IS WARMER SO NOT SURE IF THIS POOL IS OR NOT
BETHG
We'd like to go with two friends who live in Denver. Are we able to adjust two of the plane tickets to leave from Denver and two to leave from MN?1 answer
Two passengers would leave from Denver and two would leave from Minneapolis.
4 years, 49 months ago
Wisconsin
Different departure city bookings can be done over the phone with a sales agent.
SalCC
How far is this resort from the airport and excursions5 answers
4 years, 48 months ago
Maine
Hotel Marina El Cid Spa & Beach Resort is located 12 miles from Cancun International Airport (CUN), approximate driving time is 20 minutes, on the Riviera Maya, within one mile of Puerto Morelos and the National Reef Park. It would also depend on the excursion where they are located.
TimCC
It was a 25 minute drive from the airport to the resort. There is one excursion (catamaran) that leaves right from the resort marina (walkable). The other excursions usually pick you up at resort, but depends on which one you want to tell you how far.
sunsunsun
10 to 15 minutes
MrJackson
40 minute ride from cancun airport
dont know much about excursions, we didnt do any however i believe the hotel is within 40 mins of almost anything you would want to do
chelesamtay
The resort is about 20 miles south, 30 minutes drive. The excursion are all very close, the farthest is 1 hour drive south towards Playa del Carmen.
Baritono
How far away is an excursion swimming with dolphins5 answers
4 years, 48 months ago
Maine
That would depend on the excursion company. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
There were several the best one I think is about an hour away. The van ride was comfortable and they showed a movie for the kids. The hour flew by.
Cindiken
The dolphin area is right next door in the marina. Less than a 10 minute walk.
Beachcomber25
1/2 block away; it is part of marina. Easily within walking distance.
blondie57
There is one right on the resort at the marina.
JLP15
How far is hotel from playa del Carmen (city shops)?5 answers
3 years, 47 months ago
J
It is about 45 minutes from Playa del Carmen.
LizCC
2 mins
Cheyennetraveler
20 mins
breadman
Playa is about a 30 minute drive from the hotel. Puerto Morales is much closer and has decent shopping.
BackToReality41
No
BackToReality41
We took a trip to Playa del Carmen to go deep sea fishing and had a taxi at the hotel in no time. It is about a 30 min. drive and averages about $40.00 US Dollars each way before tip. It was worth the drive. We had time to shop in the city and it was an experience, and lots of good deals.
JERSEYCPL
What do you gain by upgrading to platinum? Is the sand nice or is it just the water that is rocky?5 answers
3 years, 47 months ago
Chris
When you get a Platinum Room, you'll get extra amenities like a welcome fruit and wine basket with chocolate-covered strawberries that are waiting for you upon arrival. This resort features pristine, private beach, featuring white sand and the warm waters of the Caribbean. Dive at the Puerto Morelos National Reef Park, the second-largest reef in the world.
LizCC
nothing much. the rocks are actually everywhere. it just gains you access to the rooms that say club platinum on top of the entrance.
anonymousorange7
Not worth the dollars unless your a top shelve drinker. You will get a ocean view guarantee . But I heard it did not matter. Butler service which was a joke. Internet access but NOT WiFI. You be pressure to see the presentation for time share.
Sand is covered with sea weed. They try cleaning every day. Water in most places are rocky. I was disappointed regarding the beach.
jagman
Whether you go platinum or "coach" here, you all get the same beach with the same sand. :)
Platinum gives you access to all the best shady spots and palapas on the beach, your own "butler", and top shelf liquor if you don't want to drink cheap well your entire trip.
Amazonia
would not recommend upgrading to platinum went with a party of 10 and only two upgraded there was no comparison to what the others had, were treated or rooms .... other then being able to use the internet when we were leaving so we could check in for our flights did our platinum club upgrade benefit us. so, for $275 per person for 5 days I would not recommend upgrading
BETHG
is there a casino in the resort8 answers
3 years, 46 months ago
shawn
This resort does not have a casino. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
no
SarahDoitright
no
breadman
No
MECM
No there is not a casino at this resort
Keecakes
No there's no casino here
Honeydo23
No there is not.
JLP15
no there is not a casino at the marina el cid
BETHG
premium and domestic alcoholic drinks5 answers
does the premium and domestic alcohol drinks come included in all inclusive deal package
3 years, 45 months ago
miami
Typically yes, but they don't have a lot of premium drinks available. The alcoholic drinks are watered down and they were not good. If you go to the special restaurants you can order a bottle of wine, but you will have to pay anywhere from $45USD to $150USD. You cannot order just a glass.
ColoN8ive
The hotels all-inclusive states:
Buffet and a la carte meals
All domestic and imported beverages
Nightly entertainment and/or theme shows.
Daytime pool and beach activities.
Kid's club
Taxes and gratuities.
Please check with the resort directly for the most up to date information regarding drink selection. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
yes top shelf
breadman
Yes!!
LADYDiANN
domestic not premium
chelesamtay
do you have a gym? do you have non-alcohlic beer?3 answers
3 years, 45 months ago
rich
Yes there is 7500 sq foot fitness center on the property. Not sure about the non-alcoholic beer, my guess would be no.
CCGreg
Yes they have a gym. Not sure about the non-alcoholic beer. The pickings were slim, pretty much just corona and modela.
jlmoore9
They have a very nice and clean gym with fitness machines, free weights and weight machines as well. They had a large container full of ice water and limes for drinking after your workout. I was very pleased.
Unfortunately I can't say if they have non alcoholic beer, sorry.
Beachcomber25
Can you snorkel at the resort or do you need to book and excursion?5 answers
3 years, 42 months ago
Sharon
You can certainly snorkel at the resort, however for the best snorkeling experience we recommend booking an excursion as sometimes that close to the resort there may not be a lot to see due to the high traffic of other vacationers.
JeannieCC
book excursion
chelesamtay
Need to book an excursion, unless you go to the private beach in the near town of Porto Morelos, which I strongly suggest.
Baritono
They do not offer snorkeling at the beach at the resort, unless you bring your own gear. However, you can do the excursion off site, but we opted to take the 1-1/2 hour excursion right from the marina located next to the resort. It was $35.00 US Dollars per person which we felt was a great deal. We took a 10 min. boat ride, snorkeled for over an hour and then the ride back. Since it is a barrier reef, snorkeling was not as colorful as I had done in the past. We did encounter a Barracuda, and a variety of tropical fish. It was a nice activity to do that was local and priced right.
JERSEYCPL
Didn't see anyone snorkeling at the resort. Timeshare people will give you two for one excursion if you want to sit through their presentation.
Hoagie
Is wifi internet included?5 answers
3 years, 41 months ago
kcmo
Hotel Marina El Cid Spa & Beach Resort provides a business center and wireless-Internet access in public areas for an additional charge. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
No, they charge for it !!! I couldn't believe it. $15/day, or $65/week. And that's per device !!!!!! Crazy if you ask me
KellyMehale
It was not included but available for a fee.
TexasPeeps
No, it doesn't matter of the package you purchase. It will cost you $20 per day.
Baritono
Not unless you book the Platinum, I think. They charge 15/day or 60/week for one device. But if your carrier provides free data, tha signal is pretty good.
ChrisG5
What's the age limit of kids to be included on this offer?2 answers
3 years, 41 months ago
Satman
For any specials running where children are discounted are free, the age would generally be 12 years and under. However, this can vary and is subject to change.
JeannieCC
Kids under 12 are free. You are actually paying just for their flight. Cheap Caribbean divides the total for the number of people when children are part of the reservation. If you search just by the adults, you can see the actual price per person.
AndreaC2PM
What dining options are included (not platinum)5 answers
3 years, 41 months ago
Tim
This hotel includes unlimited food and drinks, but some dining restrictions may apply. Please check with the front desk for details. You will have access to all of the restaurants for buffet and a la carte meals, as well as all domestic and imported beverages.
JeannieCC
You can eat just about anything you want. They have Italian mederteranian mexican and seafood and a buffet. The menu on the three rotate every other day. But if you want a steak they will cook it how ever you want. The staff is amazing.
Deepan
There is a buffet which is always open for breakfast, lunch and dinner and there are several restaurants which require reservations including Italian, Mexican and Seafood.
DABAustin
We ate at all 4 specialty resturants, the buffet, and room service 24 hours, it was all included and we were not platinum.
JLP15
They have four restoran and you have to make a reservation but you can eat without limitation!! Other places we stayed they limited to one time per each restaurant even if you staying for two weeks!! Not in this one ,no limitation!!! We love it !!! They have Italian, meditarian,Mexican and also buffet !!!
Salim
does the hotel offer pick up at the airport to take us to the hotel5 answers
3 years, 41 months ago
USA
While transportation is not included complimentary, however this is something you can purchase for an additional cost at the time of booking or up to 48 hours prior to travel with an agent over the phone on an existing reservation.
JeannieCC
I rent a car but they do have that option
Jarylo
I rent a car but they do have that option but you do need to paid for the service
Jarylo
I don't think so, we booked our transport through our travel agency.
MarBel
No, you will have to book your own transportation but it is offered during checkout on cheapcaribbean's website.
Amazonia
Do you need a passport to travel here from the USA?3 answers
3 years, 41 months ago
Myrtle Beach SC
You need a passport for US travel if you are a US citizen. If you are not, please check with your consulate. If you have any further questions or need help booking, please call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
YES. A passport is required for all travel into Mexico.
Kag90
Absolutely.
Amazonia
What is considered an over size person? A few of the excursions mention oversized people not being allowed2 answers
3 years, 41 months ago
Milwaukee
Please check with the excursion company directly for more information. If you have any further questions or need help booking, please call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
We did the Jungle Maya and there are ziplines and repelling. We had issues with the gear not fitting and one of our group not being able to do ziplines. The harness is not made for a person with large thighs.
Txmade79
Is liquor included in the All-Inclusive packages?5 answers
Each website we look at does not make it clear if only beer and wine is included. We would like to know if cocktails and liquor are included.
Also what is the difference between the typical all inclusive package and the Platinum package?
3 years, 40 months ago
Kansas City, MO
All domestic and imported beverages are included. More amenities are offered with the Platinum package. If you have any further questions or need help booking, please call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Yes, at the El Cid liquor is included but it is bottom shelf. The wine isn't half bad and the beer is great.
If you are a cocktail lover or crave a sippable tequila you will want to go with the platinum package.
Amazonia
Yes! Beer, wine mixed drinks!
JLP15
Yes.
ChrisG5
Got back yesterday. All alcohol, not just beer and wine, are included. You can call room service and have beer delivered to your room.
cwaustin99
Do rooms have wired internet service?2 answers
Can I connect my laptop inside the room using wired connection, not wi-fi? Is it free or how much?
3 years, 40 months ago
AnaPki
They do not have wired internet available in the room, however they do have wifi for an additional cost. There is also a business center with internet that also comes at an additional charge. For internet connectivity pricing information, please contact the resort directly.
JeannieCC
No, and if you want internet it's $60/week
Sarakay
Are there photographers there?2 answers
Gonna pop the question. Would love to capture the moment :)
3 years, 40 months ago
Sookie sookie
In general, they do have photographers available for special occasions. For pricing and availability, please contact the resort directly.
JeannieCC
there are photographers but they are not in your face like a cruise in fact we only saw them 3 or 4 times in 6 days
BETHG
Paddle boards?3 answers
Are there paddle boards available to use? Kayaks?
3 years, 39 months ago
Natty
Kayaks, yes. No paddle boards mentioned.
CCGreg
yes- very small area to use them in
Bellasuti
Yes to both. You just walk up and take them out. Reservations not necessary. The catamarans are great. Guide will take you out at no cost.
Wear water shoes at all times when in the water. Sharp corral bottom
cwaustin99
Is smoking available in balcony or open areas?3 answers
3 years, 38 months ago
NJ
All guest rooms are non-smoking although there are designated outdoor areas where smoking is allowed.
JeannieCC
There was smoking allowed in certain open areas. I know in certain sections of the hotel balconies smoking is allowed. Just not allowed indoors anywhere.
Jorgie
Yes you can on your balcony and in the adults only section. If you have e-cigs like juuls you can pretty much anywhere
WKS1005
kids entertainment3 answers
What kind on entertainment you have for a 10yrs old in this hotel ?
3 years, 37 months ago
Bella
The El Cid Kids Club features a number of supervised activities for children ages 4-12. Daily, 9am-9pm. Activities include:
Spanish lessons
Cooking classes
Kayaking
Bike tours
Games
CCGreg
There is a kids club and they have different activities for kids.
Txmade79
They have a kids club and tons of activities, I'm sure they'd have a ball!
SunChaser72
Does this resort offer gluten free foods?5 answers
2 years, 35 months ago
Mike
Yes and this should be mentioned on the request portion of the reservation so that the hotel is aware to make special accommodations.
CCGreg
Gluten free and vegetarian options are always available.
lindahoney
yes they do, each restaurant has the GF aside from the rest of the food!
weezey
The resort does offer some gluten free foods but if you go to the restaurants and let them know you have a gluten allergy they also make sure you make the correct choice from the menu and adjust where necessary. Very helpful!
Woodstockfam
They had gluten free rolls that were labeled - other than that I am not sure
WKS1005
Are the rooms air conditioned?5 answers
2 years, 34 months ago
Texas
of course
CCGreg
Yes they are and you are able to control it. If you want it on or off high or low
Niaomi
Yes and they work great. Had it cranked dowm to 74
cwaustin99
yes. With ceiling fans as well.
PracticedVacationer
Yes, all the bedrooms are air-conditioned and you are able to control the temperature in your room. All the restaurants and the lobbies offer air conditioning as well.
Explore
is there snorkle equiptment available, and is there reefs to snorkle at the resort?5 answers
2 years, 33 months ago
minnesota
The resort may offer them as rentals. As the rates are offered at the resort and may change at any time, please check with the resort directly for the most up to date information regarding snorkeling. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Yes - I believe for a fee.
Teri4
You need to bring your own snorkle gear. Snorkeling not great off of the beach. You can get 2 hour trips to the reef from downtown for about $25 / person
cwaustin99
You can take a trip from the resort to the nearby reef, only about 10 minutes in the boat. They will supply the snorkelling equipment. The reef is a definite must see!
Woodstockfam
We did the catamaran snorkel excursion located right at the resort. All equipment included and you snorkel the 2nd largest coral reef in the world. Absolutely beautiful
PeggySch
Is the subwing available nearby2 answers
it is a an underwater activity. Attached to boat
2 years, 33 months ago
US
Please visit the concierge to inquire about excursions that are available.
StevieCC
There are no underwater activities in the resort. But exurcsions have a lot of underwater activities. Most of the excursions are an hour or more away.
DetroitVacationer
Is the beach rocky?5 answers
2 years, 33 months ago
Connecticut
Pristine, private beach, featuring white sand and the warm waters of the Caribbean.
StevieCC
Beach is not rocky but the ocean floor is. Take some old tennis shoes or water shoes.
Fatzo
The beach is sandy but sharp corral when you go into the water. Take water shoes.
cwaustin99
The beach is very rocky and in fact the rocks are so big they are like boulders.
Glamma9294
There are rocks, I would recommend water shoes. There is an area that is less rocky that you can enter.
Manuelfamily
Is there a basketball court or a hoop?5 answers
2 years, 33 months ago
Michigan
They have a tennis court, but not a basketball court. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
no, there is not.
mexicotrip
I didnt see one on the grounds
cwaustin99
I don't believe they have one. They do have a volleyball net on the beach and one in the water.
Explore
No there is not, but they have lots of activities for kids/ teens.
heaaather
how fars is El Cid from Playa de Carmen downtown?5 answers
2 years, 32 months ago
Fort Worth Texas
Hotel Marina El Cid is approximately 23 miles from Play Del Carmen, which is roughly a 40-45 minute drive.
JeannieCC
30-40 min can ride
charcarik
5mins ride. 8 dollar taxi ride and 8 dollars to get back. That's US dollar.
Jorgie
If you're in a rental car it will take about 40 minutes
cwaustin99
Early in the morning at approximately 30 minutes depending on traffic. This is if you drive yourself if you take the bus and might take longer.
Explore
What is the weather/temperature in early January.3 answers
2 years, 31 months ago
Lynchmob
The average temperature in this part of Mexico this time of year is about 75 degrees F. It rains less on average compared to other times of the year.
CCGreg
Temp is always warm in the Yucatan peninsula. Upper 70's in January
Gipsons
Its always 80+ in the Mayan....no worries!
edymrx
are there umbrellas around the pool and beach?5 answers
All the pictures make it look like there are NO umbrellas for shade anywhere! Is this really true? Thanks!
2 years, 31 months ago
DC
On the beach, they have palapas available on a first come/first serve basis. As for the pool, no umbrellas but they do have palm trees scatter that provide some shade.
JeannieCC
There are plenty of umbrella by the beach and pool.
aprilspam
There are a few. Its better to get to the pool early and claim those chairs
cwaustin99
There is some shade around the pools-if you get there early you can secure a table with an umbrella. All of the beach area has shade with either umbrellas or covered beds, so no worries about finding shade by the beach.
mrsquirmy
There were some tables around the pools and lots of umbrellas and cabana's on the beach
weezey
Is the resort handicap accessible? One of our group uses a scooter to get around.5 answers
2 years, 30 months ago
Jackie
yes.
Wanie
The resort does have elevators, if you would like to request a handicap accessible room, please call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Yes. There are ramps at all stair locations. The buildings also have elevators
cwaustin99
Yes. There are ramps everywhere, and there is an elevator for the rooms. We met a wonderful military veteran that used a scooter. He mentioned the ease of getting around.
PracticedVacationer
Yes, there are ramps everywhere.
msouder
Is smoking allowed5 answers
2 years, 30 months ago
Beachlover
Should be able to smoke on balcony and in designated areas on the property. The beach as well.
CCGreg
Yes, its permitted. They have ash trays through out the resort, but no smoking indoors only outside.
Luv2travel4reel
Not indoors.
cwaustin99
Yes smoking is allowed. Not inside but pretty much anywhere outside.
DetroitVacationer
Not in the rooms.
vandsteve
Bathroom5 answers
Is the bathroom its own separate room with a door that closes off from the main room?
2 years, 30 months ago
Memphis, TN
Yes the toilet is in a separate room with a door.
CCGreg
Yes
HK0605
Just got back. Our room in building 17 had a separate bathroom with shower and toilet.
cwaustin99
Yes. But the toilet and shower are in same room. The door closes and when you come out of the bathroom the sinks are there and then the bed(s)
DetroitVacationer
Yes, the toilet and shower are separate from the sink and bedroom areas.
vandsteve
Cabanas5 answers
are the cabanas free?
2 years, 30 months ago
Nish
As this can vary, please contact the resort directly for pricing on cabana rentals/usage.
JeannieCC
Yes, there are some that are reserved for "Platinum Club Members" but the others are free and were mostly empty while we were there
HK0605
The umbrella area by the beach is for all. You will need to wake up early and reserve your spot. The cabins/beds by the pool are also open, but i would recommend getting up early and dropping off your towels.
AndreaC2PM
Most are. They say they are reserved for people who purchased the time share but we were allowed to use them everyday without asking. It was so nice and relaxing.
DetroitVacationer
Yes, but most of them are reserved for Platinum members.
ConnecticutReviewer
Can you snorkel off the resort beach?5 answers
I would like to know if there is decent snorkeling off the beach of the resort. We prefer not to do excursions.
2 years, 30 months ago
Cleveland
There is decent snorkeling off of the beach generally, however this can vary based on time of year, etc. For assistance booking your dream beach vacation, please call in to 800-915-2322 to speak with one of our beach experts.
JeannieCC
No, i mean technically if you had a mask and snorkel you could but the reef is a VERY short boat ride from the Hotel. The hotel has its own Marina and offers snorkel trip ( about half a day) at an extremely reasonable price. I would also recommend taking the catamaran to Isla Mujeres, this trip offers snorkeling as well.
HK0605
Yes the reef was huge. You can walk to get on the boat from the resort.
Capefam
Snorkeling not great off of the beach. If you go downtown you can get a 2 hour trip to the reef for about $25 / person.
If you do snorkel from the beach be careful as the bottom right off of the beach is sharp corral.
cwaustin99
Yes, you can swimming all the way out to the ropes and snorkel. There are tons of fish and corals.
AndreaC2PM
Are mosquitos a problem at this location?5 answers
My sister and I stayed at the Cozumel El Cid a couple of years ago and the mosquitos were bad. We will be visiting this El Cid the last week of September, 2017.
2 years, 29 months ago
Dallas, GA
It is a tropical location but the resort does everything it can to help. To find out more about their pest control maintenance, please contact the resort directly. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
In May there were mosquitos and alot of pesticide spray smell as well
kijope
Just got back yesterday. Bring mosquito spray. They're pretty bad.
cwaustin99
We stayed a week and they weren’t bad. I got about 5-6 bites all week. Normally where there are mosquitos I get bit up a lot.
DetroitVacationer
I think it depends on the time of year. We were just there in February and there were none.
TalGal44
Family rooms2 answers
We are staying starting Oct.16 for 4 nights. We would like the price of a Family room for 6 adults. And until when can we sign up? Is there a deadline?
2 years, 27 months ago
Lee
The room I’ve stayed in had a Murphy bed in it. So four people can sleep in a room.
NMcMurphy
Not sure about the deadline but I think every room (at least on the family side) have murphy beds in addition to either the king or double beds.
SunChaser72
From my experience, prices can change daily. Deadlines are based on availability, but the closer you book to the time of your travel, the more likely the price will go up, unless there's rooms to fill, and they have sales.
I was offered a great rate for 7 days, 6 nights, but booked 2 days later. I lost a day, and the price went up by about $300.
SlimNYC
Dont stay here the resort has declined over the years and now is so bad we are leaving early
skubalicky090
Do they have alcohol problem under control?5 answers
2 years, 27 months ago
Nj
yes
Elfy
Hello, it is a very family oriented resort and I didn't come across any issues with alcohol control problems.
Chelita
I had no issues
Zizz
We were scared about the same thing and honestly the alcohol was amazing, didn’t seem watered down at all. Got us where we needed to be and we were completely fine and satisfied.
Sylbies22
In our experience we had no issues with that, other guests were very friendly and just having a good time with their family and in some instances kids too.
RudyMedrano
Is Your Question for CheapCaribbean.com?
Contact our Customer Support team.
Room Information
Hotel Marina El Cid Resort features 350 guest suites located on five floors. All rooms have a balcony or terrace featuring ocean, pool, or garden view, as well as minibars and complimentary bottled water. Marble-appointed bathrooms include make-up mirrors. Room service is available 24 hours a day.
To get into the island groove, spend the day by the enormous pool and your evening at one of Hotel Marina El Cid Resort's many shows or classy bars.
What We'd Change
Hotel Marina El Cid Resort is located between Cancun and Playa del Carmen, so it's a good thing that there's plenty to do at this resort!
Why You Should Go
Though the resort is close to a wide variety of local hotspots, like Puerto Morelos, Cancun and Playa del Carmen, it is a quieter, relaxing resort.
Available Amenities
Tour Assistance
Car Rental Available
Bar/Lounge
Beach
Business Center ($)
Cable/Satellite TV
Babysitting/Child Care ($)
Children's Activities
Children's Pool
Concierge Services
Cribs Available on Request
Currency Exchange
Daily Maid Service
Dive Shop
Fitness/Exercise Room
Gift Shop
Jacuzzi
Kayaks
Kids Club
Scuba Certification ($)
Swim-Up Bar(s)
Pool Bar
Internet Access ($)
Tennis Court(s)
Windsurfing
Sailing
Fishing
Aerobics
4 Restaurants
4 Bars/Lounges
Porter/Bellhop
Multilingual Staff
Massage ($)
Marina
Elevators
Audio-Visual Equipment ($)
Laundry Facilities
Beach Towels
Handicap Room Available
24 Hour Room Service
Sauna ($)
Pillow Menu
Boogie Boarding
Honeymoon Packages ($)
Convenience Store ($)
Wireless Internet Access ($)
Travel Agency
Banquet Facilities ($)
Nearby Excursions & Attractions
Beach
Deep-Sea Fishing
Dining
Dive Shop(s)
Golf Course(s)
Helicopter/Airplane Rides
Mayan Ruins
Medical Facilities
Motor Boat Rentals
Nightlife
Parasailing
Scooter/Moped Rental
Scuba Diving
Shopping
Snorkeling
Water-Skiing
Watersports Rentals
Windsurfing
Map of Local Area
Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every
budget and every activity.
Hotel Marina El Cid Spa & Beach Resort
Blvd El Cid Unidad 15
+52 99 88 72 89 99
Hotel Description
Hotel Marina El Cid Resort: Experience All-Inclusive Luxury
If you've been seeing white-sands, swaying palm trees and blue water instead of
traffic jams, cramped cubicles and mindless sitcoms, you know it's time for a
vacation. Choose Hotel Marina El Cid in Riviera Maya, where you'll find those
palm trees and blue ocean, as well as warm breezes and a private beach of
lovely white sand ready for you to ease your restless mind.
This all-inclusive, oceanfront resort, less than 20 minutes from Cancun
International Airport, overlooks Puerto Morelos National Reef Park on the Mayan
Riviera, just a hop, skip and a jump from the charming fishing village of
Puerto Morelos. Scuba divers and snorkelers can explore the off-shore reef that
ranks as the second-largest in the world, while the water lovers find their
sanctuary in the heated infinity pool or the 22,000-sq-ft, free-form pool, complete with a swim-up bar,
cascading waterfalls, and in-water lounge chairs. A designated
children's area hosts a network of waterslides to keep the kids happy, while
the adult-only section features a spa tub, sun deck, and a Jacuzzi
bar-and-massage area.
But to find the essence of relaxation, go no further than Scaramanga Bar and
Lounge, where you can enjoy all-inclusive cocktails while
swaying in rope hammocks or lying on plush mattresses on the warm sand. Visit
Hacienda Arrecife, poolside, for classic Mexican dishes and 100-plus brands of
tequila to keep you palate wet. If you are hankering for something a little
different, wander into El Alcazar for gourmet Mediterranean fare, where an
extensive wine cellar and delicacies, such as duck breast and beef filet prove
irresistible.
Complete your daytime adventure with a dolphin swim before returning to your
exquisite Junior Suite, with an ocean, garden or pool view, where you'll find
yourself surrounded by contemporary decor and a mild Mediterranean palette of
warm colors. Or, if your energy still abounds, just stop by for a change of
clothes before taking to the Lobby Bar Cafe & Lounge for a night of live
music.
This hotel is All-Inclusive. Features include:
Buffet and a la carte meals
All domestic and imported beverages
Nightly entertainment and/or theme shows.
Daytime pool and beach activities.
Kid's club
Taxes and gratuities.
DINING
This hotel includes unlimited food and drinks, but some dining restrictions may
apply. Please check with the front desk for details.
El Alcazar Type: Mediterranean Hours: Daily, 6pm-11pm Description: Mediterranean gourmet and alfresco dining on the terrace. Reservations are required. Dress code: Elegant casual. Gentlemen are requested to wear
long pants and a collared shirt.
Hacienda Arrecife
Type: Mexican Hours: Open daily; Dinner - daily, 6:30pm-10:30pm Description: Casual, poolside restaurant with spectacular ocean views,
serving a buffet of fresh Mexican cuisine for breakfast and lunch and a la carte specialties for dinner. More than 100 tequilas available. Reservations are required for dinner.
La Marina
Type: Seafood Hours: Daily, 6pm-10pm Description: Fresh seafood and stunning sunset views with yachts from
around the world. Reservations are required. Dress code: Elegant casual. Gentlemen are requested to wear
long pants and a collared shirt.
Alhambra Type: International Hours: Open Daily Description: Offering international buffet fare in a casual setting. The
restaurant presents a wide variety of food and a different theme every day of
the week.
Trattoria D'Gulio Cucina Italiana Type: Italian Hours: Open Daily Description: Offers a delicious breakfast buffet in the morning and a la carte style gourmet Italian dining for dinner. Enjoy delicious authentic Italian dishes with an extensive selection of over 50 wines from Italy. Reservations are required for dinner.
All hours are subject to change.
BARS/NIGHTLIFE
Lobby Bar
Cafe and lounge. Daily, 7am-1am.
Macondo Bar
Ocean deck bar. Open daily.
Swim-Up Bar
Premium-brand beverages in the pool. Daily, 9am-5pm.
Congo Bar
Premium-brand beverages at the pool and beach. Daily, 9am-7pm.
Scaramanga
Bar and lounge with hammocks and plush mattresses. Daily, noon-1am.
BEACH
Pristine, private beach, featuring white sand and the warm waters of the
Caribbean. Dive at the Puerto Morelos National Reef Park, the second-largest
reef in the world.
POOLS
Enjoy the refreshing heated infinity pool or the 22,000-sq-ft, free-form pool features activities, a swim-up bar, cascading
waterfalls, diving pool, in-water lounge chairs, sun deck and children's area
with slides.
SPORTS/ACTIVITIES
Water
Windsurfing
Kayaking
Hobie cats
Boogie boards
Beach activities
Land
Spinning room
Treadmills
Yoga
Pilates
Tai chi
Tae-bo
Golf
The Hotel Marina El Cid Spa & Beach Resort offers effortless access to the
best golf courses in Riviera Maya. The hotel concierge can arrange tee times
for you at any one of the dozens of nearby courses, including:
Playa Mujeres Golf Club
Cancun/Riviera Maya Golf Club at Pok Ta Pok
El Camaleon Mayakoba
Hilton Cancun/Riviera Maya Golf & Spa Resort
Iberostar Playa Paraiso Golf Club
Mayan Resorts Golf
Riviera Maya Moon Spa & Golf Club
Playacar Spa & Golf Club
INTERNET
Hotel Marina El Cid Spa & Beach Resort provides a business center and
wireless-Internet access in public areas for an additional charge.
SPA SERVICES
Let the courteous staff at El Cocay Spa relax your mind and rejuvenate your
body. The spa features a large variety of services for an additional charge.
Daily, 8am-5pm.
Temazcal steam bath
Whirlpool, cold-plunge pool
Steam room and Sauna
State-of-the-art fitness center
Hydrotherapy zone
Zen garden
Massage rooms and outdoor massages
Yoga and tai-chi instruction
Hair-and-nail salon
WEDDING SERVICES
The most important day of your life calls for a perfect setting and perfect
planning. Let the resort's wedding planners assist you and ensure every detail
is attended to, while you enjoy this unforgettable moment with your family and
friends. Please contact the resort directly for more information.
CHILD CARE
The El Cid Kids Club features a number of supervised activities for children
ages 4-12. Daily, 9am-9pm. Activities include:
Spanish lessons
Cooking classes
Kayaking
Bike tours
Games
ADDITIONAL INFORMATION
Location
Hotel Marina El Cid Spa & Beach Resort is located 12 miles from Cancun
International Airport (CUN), approximate driving time is 20 minutes, on the
Riviera Maya, within one mile of Puerto Morelos and the National Reef Park.
Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not
included in your hotel reservation.
Environmental Levy Fee
The Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean. Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors effective September 1, 2017. Hotels will collect 20 Mexican pesos per room per day (amount is subject to change without notice) upon check in; the proceeds will be deposited in an environmental trust to fund local projects. The Municipalidad of Solidaridad thanks you for your understanding and support of this worthwhile endeavor. Thank you and enjoy your visit.
Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and
Costa Rica may put limits on the use of motorized water sports, and loud
music.
Spring Break Policy
When traveling Feb 15-April 30, 2019, the minimum age to check-in at the hotel
without an adult in the same room is 25 years old. A valid passport will be
required. If travel is booked and no one fulfills this requirement, you will be
denied check-in at this resort. The hotel strongly discourages spring break and multiple-student reservations.
Awards and Accolades
TripAdvisor has awarded its 2014 Traveller's Choice award to Marina El Cid Spa & Beach Resort in Riviera Maya for being featured as a Top 25 Family Hotel in Mexico for two consecutive years.
All hours, fees, amenities, information and services are subject to change
without notice.
