Guests will receive $600 in resort credits per room per stay to be used towards spa, dinner, experiences, and much more!
Important information: Resort credits cannot be exchanged for cash. There is no cash reimbursement if unused. Resort Credit promotion is not combinable with other credits, discounts or promotions unless specifically indicated. Resort Credits are not transferable, non-cumulative and cannot be held over for future stays. Promotion, prices and applicable services are subject to change without prior notice. Redemption information will be provided by hotel at check-in.
Resort Details
- Restaurants
Guests may choose from 10 a la carte and buffet restaurants, a cafe, as well as 24-hour room service. One a la carte restaurant is exclusively for Hideaway guests.
Unlimited, reservation-free a la carte dining includes a Japanese Teppanyaki and Sushi Bar, an authentic Italian trattoria, Mexican and steak restaurants. On any day you please, unwind with a mid-afternoon coffee and exquisite dessert at the cafe.
- Various Bars/LoungesThere are 17 bars in total; 5 of those only for Hideaway guests:
-Hideaway (swim-up) Bar - Adults Only Bar
-Hideaway Diamond Club™ Lounge - Adults Only Bar
-Hideaway Beach Bar - Adults Only Bar
-Pisces Swim-up Bar
-Aquarius
-Score Sports Bar and Lounge
-Lobby bar
-Martini Mix
-Tides Beach Bar
-Diamond Club™ Lounge
-Diamond Club™ Beach Bar
-Sands Beach Bar
-Nautica Beach Bar
-XS Disco Bar
-Dips Swim-up Bar
-Chill Swim-up Bar
-Encore Swim-Bar
- 24-hour room service
- ATM/Cash machine†
- Bell staff/porter
- Business center†
- Butler service†
- Complimentary wireless internet
- Concierge desk
- Currency exchange†
- Exercise gym
- Health club
- 24-hour room service
- ATM/Cash machine†
- Bell staff/porter
- Business center†
- Butler service†
- Complimentary wireless internet
- Concierge desk
- Currency exchange†
- Exercise gym
- Health club
- Laundry/Valet service†
- Pool
- Restaurant†
- Room service†
- Spa†
- Tennis court
- Tour/sightseeing desk
- Water sports†
- Wireless internet connection in public areas
- Please contact hotel at weddingplanner@royaltonresorts.com for assistance and details of services offered.
† Fees may apply
- Extensive health club
- Motorized Water Sports †
- Non-Motorized Water Sports
- PoolThere are 10 pools through out property - 8 pools in the Royalton section, and 2 in the Hideaway Adults Only section.
- Spa †
- Tennis court
† Fees may apply
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
22066 reviews
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Jul 07, 2025A balanced review !
On arrival check in took ages…….we were first in the que! But took 30 minutes to check us in. Room - there was me my husband and 16 year old daughter - room only had one bed. We asked them to make up the sofa bed which was sorted within an hour. Room was tired but clean. No coffee or tea making facilities which was a disappointment but fridge was stocked with beer, pop and water daily. We had a swim up room which wasn’t connected to the main pool but in the heat a god saver! Food - Bufett really good - loads of choice, different things very day. Really enjoyed all of my meals here. Tried all of the other restaurants other than hunter steak Resturant as well couldn’t get in. I found if you went on the app and booked first thing as soon as you wake up you could get in there. Restaurants - good variety of food. Taj was our favourite by far and Zen was nice too. Now stand out service was from a lovely man called Antonio who served us daily to our room via the swim up pool. Great guy and made our holiday! Thank you so much Antonio ! Overall - would go back, had a lovely time. Improvements could be made but nothing that spoiled our holiday
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Jul 07, 2025Hideaway Diamond -Amazing Experience
We stayed in Hideaway Building 1, Room 1413. It was on the 4th floor with view of beach and pool. Very close to Dorado restaurant, which served excellent food with friendly service. The Diamond Club upgrade was amazing. We had 3 assigned butlers that went above and beyond in every way: Usiles, Estefinia, and Gabriel. They texted us daily with activities and shows. Help us book a hydrotherapy at the spa for free, which was very relaxing and restoring. Our check in was quick with no wait, room was ready when we arrived at 3:00.
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Jul 06, 2025
Great service
Had a great time, the food was good, plus my waiter,Carlos, he was amazing, got all our orders right on the first try and a funny/amusing personality.
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Jul 06, 2025
Attentive, fun, amazing
Me and my family had dinner at the zen teppanyaki. Juan our chef was amazing The atmosphere was great and the food was really lovely. 10/10 for his knife skills. Whoop whoop!
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Jul 06, 2025
Perfect
We had a wonderful overall experience. I’d like to mention Juan and Isaias who did an excellent job cooking and serving us at the Zen Teppanyaki restaurant – their service truly made the evening special.
- AdvisoryWe are thrilled to share with you the exciting news that the first phase of our transformative journey has been a resounding success.
- AdvisoryPlease be advised that the local government of Quintana Roo, Mexico, has updated the Environmental Sanitation Tax. Effective immediately, this tax will be charged at $79.20 Mexican pesos per room, per night.
- AdvisoryOperations at Hideaway at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino will be temporarily paused from August 18 to December 6, 2025, to finalize this complex renovation. This includes refreshing the motor lobby, main lobby, main pool areas, walkways, elevators and suites, as well as elevating the Convention Center, ensuring it remains a premier venue for high-profile events.
- AdvisoryWhile we diligently work to transform this property into spaces that reflect the very best of modern all-inclusive luxury, existing reservations will be protected at other Blue Diamond Resorts in the destination, ensuring minimal disruption for our guests. Although Royalton Splash Riviera Cancun has been prepared to accommodate existing reservations, additional options will also be available depending on the specific characteristics of each booking.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- General Policies: Check-in Policy:
Hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.