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Hideaway at Royalton Riviera Cancun

Mexico - Riviera Maya

Our Rating

4 Nights with Air from $1,089 All-Inclusive
Info Customer Reviews Questions & Answers

We know you've got vacation goals. Catch up on sleep. Veg out on the beach. Read a book or two by the pool. You get it, ... More

Customer Rating 30 Reviews
Value
 
4.1
Service
 
4.2
Beaches & Pools
 
4.3
Dining Options
 
4.2
Room Comfort
 
4.4
4.2 out of 5
"The place is beautiful clean and modern. Great variety of food and drink. Love the multiple restaurant choices. The only negative thing is the constant push to upgrade or buy excursions, this gets real..." – jpre
31 out of 37 (84%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.1
Service
 
4.2
Beaches & Pools
 
4.3
Dining Options
 
4.2
Room Comfort
 
4.4
4.2 out of 5
"The place is beautiful clean and modern. Great variety of food and drink. Love the multiple restaurant choices. The only negative thing is the constant push to upgrade or buy excursions, this gets real..." – jpre
31 out of 37 (84%) customers would recommend this product to a friend.
Outside our beautiful room Evening show Many pool areas throughout the resort
All Customer Reviews
1-4 of 30 reviews. Sort by
September 3, 2019
Luxurious but not entirely Adults only

The resort was beautiful but the layout was not intuitive. It was almost impossible to find out where things were without a map. For example the main lobby was on the 3rd floor. I got lost when I went to the 1st floor looking for the front desk. The resort provided wi-fi so wi-fi calling came in handy but service was spotty depending on where you were on the resort. Most of the people in my group did not have international calling service. It would have helped a great deal if there were courtesy phones available throughout the resort so that we could at least contact one another when some of us were still in our rooms. The resort was advertised as adults only but it was a mix depending on which building you were assigned to. The intent for this trip was to have no interaction with children. We were sorely disappointed because families with young children were everywhere except in the building where my group was staying. The pool area for our building was adults only but families with children could be found everywhere else. The night life was not memorable though there was an effort made to entertain with evening shows and live music. Everything ended at 11pm. The late night disco was not worthy of note. It was a small space filled with fog and flashing lights. The DJ'ing was uninspired. The beach was not good at all. The sand was silky white but the water was dark and cloudy with sea weed and there were dead jellyfish strewn about. Almost no one went down to the beach. We had to go on an excursion to Isla Mujeres to enjoy a beautiful blue beach water. The structure of the buildings was part open air part closed in. The rooms were fully air conditioned but the hallways were not. This was very annoying to some of the people in my group. The lights were often dimmed and left us with a feeling of sleepiness when we preferred a higher energy atmosphere. The food was delicious and the drinks were free flowing and the people in my group enjoyed every minute of that. The rooms were very comfortable and lovely to look at though a couple people in my group were disappointed that their rooms had a strange mildew smell and they were not granted two queen beds as they requested but rather one king sized bed. Luckily problem rooms were changed the next day. The spa treatments were very good. I got a mani / pedi and a rejuvenation massage.The massage was excellent and made me feel much better. It came with a free hydrotherapy treatment that I enjoyed. The mani / pedi was expertly administered but my nail polish started chipping within 2 days. I was not happy about that. The adult section of Royalton Riviera is the perfect spot for honeymooners and people who want relaxation to be the core of their stay. This is a great resort with beautiful views of the ocean. It is calming and comfortable with great food and endless drinks but definitely not the place for a high energy raucously adult good time.

Evening show
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Overall Rating: 4
Value
 
4.0
Service
 
4.0
Beaches & Pools
 
4.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: New York, NY
Age: 45-54
Travel: 1-2 trips/year

September 1, 2019
Best resort ever

Best resort I’ve ever visited period. One week was not enough time to fully enjoy the entire place. Excellent 5 diamonds, 5 stars or 5 palms which ever you prefer. I will be visiting again quite often if possible.


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Methuen, MA
Age: 35-44
Travel: 3-6 trips/year

August 29, 2019
Best resort in Cancun!

The Royalton Hideaway was excellent! The staff was friendly & helpful! There were plenty of great restaurants to choose from & the food was great! My favorite was Hunter Steak House. The Hideaway pool was quiet & Carlos took great care of us- our glasses were never empty even in the pool. Hideaway is the best! The only negative was the beach was not pretty, no turquoise blue water like in the past & there was seaweed!


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Austin Texas
Age: 55-64

July 24, 2019
Beach

The beach was full of seaweed and had a terrible odor. We were unable to swim in the ocean do to it. We were informed the whole area was having a seaweed problem this time of year. However the pools were fantastic especially the hideaway swim up bar. The staff were very courteous and friendly.


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Lancaster, Ohio
Age: 45-54
Travel: 1-2 trips/year

Room Information

343 luxurious rooms and suites with DreamBed™, 250 thread count sheets, 24-hour concierge service, USB recharge and Bluetooth audio stations, Wi-Fi, in-room safe, rain showers, satellite TV, stocked mini-bar, 24-hour room service, iron/ironing board, coffee/tea maker, hair dryer and a balcony/patio.

Room Details

Luxury Junior Suite
Hotel/Studio Unit Details

Luxury Junior Suite Ocean View
Hotel/Studio Unit Details

Luxury Junior Suite Diamond Club
Hotel/Studio Unit Details

Luxury Junior Suite Ocean View Diamond Club
Hotel/Studio Unit Details

What's to Love

Adults-only All-In Luxury™ resort with beachy bliss like water spritzers, lens cleaning service and fresh cold towels.

The resorts DreamBed™ is crazy comfy. Catch up on your Zzzzs here.

Dine in the comforts of your room with 24-hour room service - order early morning breakfast in bed or late night treats.

Sports Bar offers a "Sports Event Guarantee" - you won't miss "game day" - popular North American sporting events are always on.

Yummy gelato at Scoops. Always a tasty afternoon treat.

 

What We'd Change

Kids and families will be vacationing at the sister resort, Royalton Riviera Cancun, but you've got adults-only pools and bars at the Hideaway.
 

Why You Should Go

Super close to the airport. You'll be sitting poolside with your cocktail in a flash.

Save some space in your suitcase and use the custom beach bag that's in your room.

If you want to explore the area,take a day trip to see the Mayan Ruins or head down to Tulum to Xel-ha Nature Park.

The full-service fitness center has lots of classes, including LIVE Fitness that will get your day started at the beach and the pool every morning.

Available Amenities

  • Beach
  • Cable/Satellite TV
  • Casino ($)
  • Golf Course ($)
  • Kayaks
  • Lounge Chairs/Umbrellas
  • Snorkeling
  • Scuba Diving ($)
  • Sailing
  • 10 Restaurants
  • Yoga
  • Massage/Spa Treatments ($)
  • Wedding Services ($)
  • 24 Hour Room Service
  • Wireless Internet
  • Tennis Courts
  • Fitness Center
  • Beach Towels
  • Evening Entertainment
  • Pool/Beach Bar
  • 18 Bars/Lounges


Nearby Excursions & Attractions

  • Bars and Nightlife
  • Beach
  • Casino(s)
  • Deep-Sea Fishing
  • Golf Course(s)
  • Grocery Store(s)
  • Nature Park(s)
  • Scuba Diving
  • Snorkeling
  • Watersports Rentals

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Hideaway at Royalton Riviera Cancun

Carretera Federal 307 Tulum-Cancun KM 332,15 SM31, MZ 03

52-998-283-3900

Hotel Description

Hideaway at Royalton Riviera Cancun: Hide Away in Adults-Only All-In Luxury™

We know you've got vacation goals. Catch up on sleep. Veg out on the beach. Read a book or two by the pool. You get it, and we get it. That's why we've got a bonus goal for you - enjoy a vacation sans the kiddos. The adults-only niche at the Hideaway is an All-In Luxury™ experience at its best. It's a hotel within a hotel. Ready to chillax and be spoiled? We thought so.

DINING

Savor all the tasty flavors created with the freshest ingredients - from Italian favorites to a steaks made to your liking, to a buffet featuring delectable delights from around the world. Here, you'll find it all. Unlimited, reservation-free dining also includes Teppanyaki tables (fun for groups) and a sushi bar.

Dorado
Type: Seafood
Hours:Lunch - daily, noon-4pm; Dinner - daily, 6pm-10pm
Description: Exclusive for Hideaway guests, this beachfront restaurant specializes in fresh smoothies, light ceviche and garden salads along with grilled seafood.
Dress code: Evening Casual - dress pants/trousers for men, long or short sleeve dress shirts with or without collar. Dress shoes or elegant sandals. No shorts, t-shirts, sleeveless shirts or sneakers.

Hideaway guests also have access to all restaurants in the Royalton Riviera Cancun:

Gourmet Marche
Type: Buffet
Hours: Breakfast - daily, 7:30am-11am; Lunch - daily, 12pm-3:30pm; Dinner -daily, 6:00pm-9:30pm
Description: International and local buffet complete with a special childrens buffet and healthy options.
Dress code: Resort casual - shorts or jeans, t-shirts or polo shirts. Swimwear must be covered. Shirt and footwear required. Resort evening attire for dinner - dress pants/trousers for men, long or short sleeve dress shirts with or without collar. Dress shoes or elegant sandals. No shorts, t-shirts, sleeveless shirts or sneakers.

Zen
Type: Japanese
Hours: Dinner - daily, 6pm-9:30pm
Description: Offering delicious Japanese cuisine served a la carte. Reservations required.
Dress code: Evening Casual - dress pants/trousers for men, long or short sleeve dress shirts with or without collar. Dress shoes or elegant sandals. No shorts, t-shirts, sleeveless shirts or sneakers.

Hunter Steak House
Type: Steakhouse
Hours: Dinner - daily, 6pm-9:30pm
Description: Enjoy fine dining in a stylish setting. Offers private wine cellar dining for an additional cost.
Dress code: Evening Casual - dress pants/trousers for men, long or short sleeve dress shirts with or without collar. Dress shoes or elegant sandals. No shorts, t-shirts, sleeveless shirts or sneakers.

Dorado
Type: Seafood
Hours: Breakfast, lunch and dinner
Description: Exclusive for Hideaway guests, this beachfront restaurant specializes in fresh smoothies, light ceviche and garden salads along with grilled seafood.
Dress code: Evening Casual - dress pants/trousers for men, long or short sleeve dress shirts with or without collar. Dress shoes or elegant sandals. No shorts, t-shirts, sleeveless shirts or sneakers.

OPA!
Type: Mediterranean
Hours: Dinner - daily, 6pm-9:30pm
Description: Offering a selection of Mediterranean dishes from both land and sea.
Dress code: Evening Casual - dress pants/trousers for men, long or short sleeve dress shirts with or without collar. Dress shoes or elegant sandals. No shorts, t-shirts, sleeveless shirts or sneakers.

Armadillo
Type:
Tex-Mex
Hours: Dinner - daily, 6pm-9:30pm
Description: Enjoy a selection of Tex-Mex favorites served a la carte.
Dress code: Evening Casual - dress pants/trousers for men, long or short sleeve dress shirts with or without collar. Dress shoes or elegant sandals. No shorts, t-shirts, sleeveless shirts or sneakers.

The Beach Club Grill
Type: Caribbean
Hours: Lunch - daily 12pm-3:30pm; Dinner - daily, 6pm-9:30pm
Description: Serving up traditional Caribbean favorites by the beach.
Dress code: Evening Casual - dress pants/trousers for men, long or short sleeve dress shirts with or without collar. Dress shoes or elegant sandals. No shorts, t-shirts, sleeveless shirts or sneakers.

Agave
Type: Fusion
Hours: Dinner - daily, 6pm-9:30pm
Description: Enjoy a fusion of indigenous Mesoamerican cooking combing Spanish cuisine with a mix of European cuisine.
Dress code: Evening Casual - dress pants/trousers for men, long or short sleeve dress shirts with or without collar. Dress shoes or elegant sandals. No shorts, t-shirts, sleeveless shirts or sneakers.

Score Sports Bar and Lounge
Type: Sports Bar
Hours: Late night snacks - daily, 11pm-6am
Description: Enjoy a selection of grilled specialties while watching your team play back at home.
Dress code: Evening Casual - dress pants/trousers for men, long or short sleeve dress shirts with or without collar. Dress shoes or elegant sandals. No shorts, t-shirts, sleeveless shirts or sneakers.

All hours are subject to change.

BARS/NIGHTLIFE

You've got bars galore to find that perfect drink for you. You can try a different bar every hour - if you wanted. Specialty cocktails, international and local brand liquors, beer and house wines are all unlimited. Cheers to vacay!

Hideaway Bar
Adults-only, swim-up bar. Open daily, 10am-5pm.

Hideaway Diamond Club
Adults-only. Open daily, 10am-5pm.

Hideaway Beach Bar
Adults-only. Open daily, 10am-5pm.

Pisces
Swim-up Bar. Open daily, 10am-5pm.

Aquarius
Swim-up Bar. Open daily, 10am-5pm.

Caffe Lounge
Bakes breads, pastries, cakes, ice cream, cappuccino and espresso.

Scoops Gelato
Open daily.

Hideaway guests also have access to all bars in the Royalton Riviera Cancun:

Score Sports Bar and Lounge
Open daily, 12pm-11pm.

Lobby Bar
Open daily, 9am-midnight.

Martini Mix
Open daily, 6pm-10pm.

Tides Beach Bar
Open daily, 10am-5pm.

Diamond Club Lounge
Open daily, 10am-5pm.

Diamond Club Beach Bar
Open daily, 10am-5pm.

Sands Beach Bar
Open daily, 10am-11pm.

Nautica Beach Bar
Open daily, 10am-4pm.

XS Disco Bar
Open daily, 11pm-2am.

Dips Swim-up Bar
Open daily, 10am-5pm.

Chill Swim-up Bar
Open daily, 10am-5pm.

Encore Swim-up Bar
Open daily, 10am-5pm.



BEACHES AND POOLS

This beachy vacay-haven sits on glorious white sands. You know with swaying palms, blue ocean waters, and plenty of loungers for perching throughout the day. You also have three adults-only pools, and with the Hideaway perks - afternoon hors d'oeuvres poolside, exclusive pool and beach menu, fresh cool towels, lens cleaning service, exclusive service and more.

SPORTS/ACTIVITIES

Water

  • Kayaking
  • Snorkeling
  • Sailing
  • Introductory scuba diving lesson

Land

  • Movie screen
  • Ping pong
  • Aerobics slasses
  • Beach volleyball
  • Board games
  • Fitness center

Golf
El Camaleon Golf Course at Mayakoba is near the resort.



INTERNET

Hideaway at Royalton Riviera Cancun offers complimentary Wi-Fi throughout the resort.



SPA SERVICES

The Royal Spa offers a wide variety of treatments sure to soothe.
Treaments include:

  • Massages
  • Facial treatments
  • Beauty salon
  • Hydrotherapy circuit
  • Saunas
  • Steam rooms
  • Manicures & Pedicures


WEDDING SERVICES

Hideaway at Royalton Rivera Cancun offers wedding and honeymoon services for an additional charge. Please contact the front desk for details.

ADDITIONAL INFORMATION

Location
Hideaway at Royalton Riviera Cancun is located just 15 minutes from the Cancun International Airport (CUN).

Check-In/Check-Out
Check in: 3pm Check out: 11am
A valid credit card or cash deposit will be required upon check-in for possible incidentals not included in your hotel reservation.

Sanitation Tax
Effective March 1, 2019, guests are required to pay a sanitation tax of $25.35 Mexican pesos per room, per night (approx. $1.33 USD), designated for environmental purposes. Please be mindful of the fluctuation of exchange rates, as this exact dollar amount may vary.



All hours, fees, amenities, information and services are subject to change without notice.
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(800) 915-2322
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