What We Love

  • Hard Rock Hotel Riviera Maya has all the great amenities you'll need to feel like rock royalty, including a number of kid-friendly options.
  • All-inclusive luxury means you will always have the best amenities and services at your fingertips. 
  • Expand your palate at one of several unique restaurants located throughout the resort. 

Things to Know

  • The resort is located approximately 75 minutes from Cancun International Airport. 
  • Maximize your vacay hours by checking pick-up times on scheduled transfers. 
  • Adults-only and family-friendly sections of the resort ensure that every guest can define their own paradise here.

Resort Details

Various bars and restaurants serve delicious cuisines and drinks.
OnSite Dining
  • Cava Roja

    Travel through Spain with a variety of exotic dishes and traditional tapas. It’s all topped off with endless servings of house Sangria, fine wine, and beer.


  • Ciao

    Savor the finest Italian specialties a la carte as you take your taste buds on a journey to the heart of culinary paradise. We've got your favorite table ready and waiting.


  • Faro
     Gastro Market is a culinary haven, offering a range of delicious options for breakfast, lunch, and dinner. (adults only)
  • Frida

    Discover the fiery flavors and festive atmosphere of Mexico at Frida, serving Mexican cuisine and regional specialties a la carte.

  • HACIENDA AZUL
    • Ciao - Italian specialties a la 
    carte *
    • Le Petit Cochon* - French 
    bistro
    • Dive - Snacks by the pool
    • Caffeto - Breakfast, snacks, &
    desserts 
  • HACIENDA ROJA
    • The Market - International 
    buffet
    • Pizzeto - Brick-oven style pizza
    • Frida - Mexican specialties a 
    la carte
    • Toro - Steakhouse
    • Zen - Asian specialties a la 
    carte*
    • Caffeto - Breakfast, snacks, & 
    desserts
    • 3 bars
    • In room dining
  • Le Petit Couchon

    Serving remarkable dishes a la carte, Le Petit Cochon features the finest ingredients for a delicious taste of the rustic French countryside. (adults only)


  • Pizzeto

    Step outside and into a world of flavor with a wood burning stove, crispy brick oven pizza, salads, soups and pasta a la carte.

  • The Market

    Enjoy fresh and exotic ingredients from around the world with a breakfast buffet by morning and themed dinner buffet by night.


  • Toro
    The good life deserves a great steak. Step inside and enjoy premium cuts of the finest steak and a menu of lavish dishes served a la carte.
  • UMO
    Maintaining cultural traditions and cooking methods at the forefront, UMO offers Mexican Yucatan cuisine using local and seasonal ingredients. As smoke and fire play an integral role in the food preparation, UMO houses a Mayan PIB oven, an underground earth oven, where menu items like pork can be smoked, baked or steamed. Enjoy handmade artisanal tortillas and guacamole all while taking in the customs of Mexican gastronomy.(adults only)
  • Various Lounges/Bars

    - Caffetto.

    - Dive Bar (Hacienda Azul Section).

    - Float Bar.

    - Sun Bar.

    - Martini Bar (Hacienda Azul Section).

    - Heaven Bar and Disco (Hacienda Azul Section).

    - Rhythm Bar (Hacienda Azul Section).

    - Juice Bar (Hacienda Azul Section).

    - Lobby Bar (Hacienda Azul Section).



  • WAI
    Experience the culinary delights of the deep jungle at the Thai inspired WAI. Experimenting with spices such as mint, curry and so many more, savor unique and exotic Thai dishes. At the center of this gastronomic journey are the handmade noodles visible from the wok show station. Styled in flavors varying from salty and sweet to acidic and spicy, WAI offers a creative take on the fundamentals of Thai meals. (adults only)
  • Zen

    Asian Specialties a la carte & teppenyaki

    From sushi to stir fry, Zen offers the very best of traditional Asian cuisine with dishes served a la carte.

The resort provides 24-hour room service, a spa, exercise gym and more luxurious amenities.
On-Site Amenities
  • 24-hour front desk
  • 24-hour room service†
  • Accessible facilities
  • Accessible rooms
  • Airport shuttle service†
  • Babysitting,Offsite†
  • Baggage hold
  • Bell staff/porter
  • Business services†
  • Children programs
  • 24-hour front desk
  • 24-hour room service†
  • Complies with Local/State/Federal laws for disabled
  • Accessible rooms
  • Airport shuttle service†
  • Babysitting, Offsite†
  • Baggage hold
  • Bell staff/porter
  • Business services†
  • Children programs
  • Children welcome
  • Children's play area
  • Concierge desk
  • Elevators
  • Exercise gym
  • Free parking
  • Golf, Offsite†
  • Housekeeping - daily
  • Internet services†
  • Lounges/bars†
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Pool
  • Restaurant
  • Safe deposit box†
  • Shopping mall†
  • Spa†
  • Tennis court
  • Tour/sightseeing desk
  • Valet parking†
  • Wakeup service
  • Water sports†
Off-Site Amenities
  • Audiovisual Equipment†
  • Business Services†
  • Convention Centre†
  • Wireless Connectivity†
On-Site Wedding Services
  • Contact hotel directly for information.

† Fees may apply

Water sports, direct access to the beach, children's programs and more fun activities are available.
On-Site Recreation
  • Beach †

    -Swimming, snorkeling, paddle boarding & kayaking in the resort’s private oceanside beachscape.

    -Rockaway Bay Water

  • Bowling alley †
    Our Bowling Alley features two lanes for mini bowling and four lanes for regular bowling, offering something for everyone. The mini bowling lanes are perfect for kids and beginners, with a minimum age requirement of 4 years, while the regular lanes are suitable for ages 6 and above. Please note that all minors under the age of 12 must be accompanied by an adult. 
  • Children's pool

    There is 1 zero-entry children's pool on =site. This legendary pool features good tunes, great activities, and snacks served all throughout your stay.

  • Children's program, onsite

    • Hard Rock Roxity Kids Club™

    The Kid's Club is for children from 4 to 12 years of age. The Kid's Club is loaded with fun, kid-oriented activities scheduled throughout the week, featuring non-stop entertainment for even the smallest of rock stars.

  • Direct access to a beach
  • Fitness center on-site

    • Body Rock® Fitness Center featuring state-of the-art fitness and weight training equipment.

  • General †
    Crossy Road - Each game specifies its minimum age requirement. The general recommended age is 5 and up. Children under 12 must be accompanied by an adult. Guests can purchase a rechargeable card with any amount they choose to use on all the games.


  • Hot tub
    4 outdoor hot tubs are available on-site. 
  • Motorized Water Sports †
  • Non-Motorized Water Sports
    Enjoy a variety of outdoor water sports, including:

    - Kayaking.
    - Paddleboats.
    - Snorkeling.
    - Scuba diving demonstrations.
  • Pool
    • 4 pools, including a kids’ pool
  • Spa †
    • Rock Spa® – 50 treatment 
    rooms - $, hydrotherapy
    rooms, Rhythm & Motion 
    beds and a Temazcal Hut.
  • Teen programs †
    HyperX Gaming Lounge Riviera Maya
    Escape to a gamer's paradise at the new HyperX Gaming Lounge Riviera Maya. Boasting high-performance Gaming PCs, gaming consoles, a VR station, and the latest HyperX peripherals, this new addition offers an enhanced experience for any type of gamer. Console or PC, casual or pro, no matter your creed, color, or culture, We’re All Gamers and HyperX is always ready to game. See you in the queue.

    The HyperX Gaming Lounge Riviera Maya offers a selection* of gaming for Everyone, Teen 13+ and Mature 17+ including:
    - Call of Duty Vanguard
    - Overwatch
    - Minecraft
    - Among Us
    - Fall Guys
    - Rainbow Six Siege
    - Rocket League
    - Valorent
    - Hearthstone
    - Apex Legends
    - League of Legends
    - Dota 2
    - Warzone
    - Fortnite
    - FIFA 22
    - Madden NFL 22
    - Mario Kart 8
    - Pokémon
    - And More!

    *Subject to Change- game offerings and titles always evolving with the latest trends
  • Tennis court
  • Water activities †

    The Rockaway Bay Water Park at Hard Rock Hotel Riviera Maya includes a variety of great attractions for adults and children, including: 

    - 9 slides of different sizes for children and teenagers.

    - 8 slides of different sizes for children.

    - 6 high-speed slides for teenagers and adults.


Off-Site Recreation
  • Golf †
    A golf course is located within 10 Miles of the property.
Off-Site Attraction
  • Other Local Attractions

    CHICHEN ITZA
    Visit the capital of the Mayan civilizations and discover the “Temple of Kukulcan” — a magnificent pyramid nearly 70 feet tall said to be visited by the Mayan God twice every year. Designated one of the New Seven Wonders of the World, Chichen Itza features extraordinary architectural beauty and geographical location.

    TULUM
    Tulum is the archaeological site of a Pre-Colombian Maya walled city with ruins perched on a cliff top overlooking the Caribbean Sea; among them El Castillo “The Castle”, is one of the most impressive buildings at one time a temple and a fortress.

    DOLPHIN ENCOUNTER
    Swim, splash, and play with dolphins and this premium encounter experience. See amazing feats or acrobatic prowess before you hit the water for a full list of dolphin activities.

    AKTUN CHEN CAVE
    Enter a cave more than 5 million years in the making. 600 meters long, the cave features a variety of natural formations alongside discreet lighting and paths for easy access. 3rd in the Top 10 National Geographic Underground Walks, everyone can enjoy the crystal clear waters and guided tour of the cave’s history.

    PUNTA VENADO BEACH CLUB PUNTA
    Head to the tropical beauty and relaxing sands of the warm Caribbean Sea. Just 20 minutes from the Hard Rock Hotel Riviera Maya, the Punta Venado Beach Club offers additional activities including horseback riding, wave runner, ATVs, and snorkeling purchased outside of the resort credit tour price.

    HARD ROCK HOTEL TOUR
    Tour with the greats and get face-to-face with a priceless collection of memorabilia, classic Hard Rock style, and the very best of the Cancun Hotel District at out sister hotel. Enjoy the Cancun beach and access to the Hard Rock Hotel facilities for a day to remember.

    SEÑOR FROG'S BEACH CLUB
    Located in the heart of Playa del Carmen, Señor Frog's offers a full list of Beach Club facilities, thrilling culture, and access to the nearby shopping district.

† Fees may apply

Guest Reviews

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 22874 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Hard Rock Riviera Maya - Awesome

    My butlers Paola and Moises were phenomenal. They made sure every accomodation was made, even with short notice. Extremely professional and attentive. Would give 6 stars if it was possible! If you ever find yourself in their care, you are in good hands!

    Jun 30, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Gracias Lucio!

    Mr. Lucio was the most attentive and most wonderful butler, he was more than that during our stay. He stayed ahead of our needs, he made sure we always had what we wanted and when we wanted it. We appreciated his kindness and respect. He was a very heartwarming person. We’ll be requesting him as our butler in future trips.

    Jun 30, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing

    We had an amazing time at Hard Rock Cafe RM. We upgraded our package and were able blessed to be helped by butlers Moises and Paola, who helped us with everything from booking spa days to excursions to dinner reservations. It made our visit so much more relaxing and amazing! Thank you Moises and Paola!

    Jun 30, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Memorable Bach trip at HRH Riviera Maya

    We just had my daughter’s bachelorette celebration at the HRH Riviera Maya and the entire trip was a success from the moment I was helped with the reservations by Erika Téllez and the activities coordination via email supported by Luis Daniel Cruz, to the moment our entire group of 15 guests arrived to the resort. Everyone was very polite and friendly. Bartenders throughout the resort were great and the service was fenomenal, especially at Umo and Faro restaurants. Maria and her team at Faro’s were the best! But I can’t imagine how the trip would have been without the amazing Butler team that Elias Herrejon from Legendary members assigned me… Moises Lopez was amazing and assisted me with the coordination of the daily activities. He was attentive and kept me on check 😉 while our second Butler, Paola Mora was my lifesaver! Her patience with me and the group was commendable as she met all our needs and expectations. She was my “lifesaver angel” after I’ve forgotten our passports in the safe box and she did all in her power to get them back to me while we’re anxiously waiting for them at the airport. Her resilience and determination to keep us all safe and happy is a huge asset and I’m very thankful for Paola to be part of our Legendary family and for everything she did for us during our stay. Moises and Paola, keep up the amazing work guys 🤗🤠🙏 I’d also like to thank Rob and his team from the entertainment team who encouraged the bride and her bridesmaids participate in the fun activities… we all enjoyed your charisma and joyful spirit 🕺🏻 And last but not least, I’d like to thank Marcelino, who was the other key player on this adventure for his loyalty and his service. Our passports were handed safely to us at the airport, and my daughters and I were able to leave the country on the next day thanks to him and Paola 😅… I’m sure that we’ll never forget to check the safe before leaving any other hotel we go to 😜 Thanks Legendary Team for all your hard work and dedication to make us feel safe and happy at every visit. God bless you all !!!

    Jun 30, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Best vacation

    We had a good time with family of 15 thanks to our butlers Moises and Paola. My favorite restaurant was Ciao the service was excellent. Service was great except for the pool area no.

    Jun 30, 2025
Hotel Advisories
  • AdvisoryThe Hotel is making some improvements to enhance facilities and ensure an even better experience for future guests: - Work is confined to Building 2 (fully closed to guests) from 9:00 AM to 6:00 PM. - Renovation areas are sealed with painted barriers; noise is limited as most work is done off-site. - Occasional heavy machinery will be used for pipe replacements. - The Spa and all Heaven section services remain unaffected.
  • Advisory-Important Information For Our Guests- Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
  • AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
  • AdvisoryStudent Policy: College Groups with or without chaperones are not allowed.
  • AdvisoryDiscover "The Rock" Climbing Experience at Vibe City! Located on the ground floor near the bowling alley, it offers two exciting climbing options: Bouldering—a 3.5m wall with difficulty-based grips, no safety gear needed; and Vertical Climbing—an 8m wall with a safety harness for controlled descents. Open daily from 10 AM to 8 PM, it’s perfect for ages 4+ (bouldering) and 6+ (vertical). Day Pass: $10 (coming soon). Climbing shoes: $5. Maximum capacity: 15 participants.
  • AdvisoryRenovations are underway in Building 2, which is closed to guests from August 17, 2025 to November 2, 2025. - Area is sealed off for safety. - Minimal noise expected; most work is off-site. - Brief machinery use on select days. - No disruption to SPA or guest areas.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

  • Pet Policy : Pets Allowed:

    A maximum of two pets are allowed per room. The hotel is not responsible for providing food for pets due to each pet's particular diet/eating habits. The pet friendly program allows for each pet to be a maximum weight of 48.5lbs and a height of 15.7in. The program requires a fee of 150USD plus tax per pet, per stay. The hotel will not provide kennels or crates.

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