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Hard Rock Hotel Riviera Maya - Heaven Section

Mexico - Riviera Maya

Our Rating

3 Nights with Air from $1,209 All-Inclusive
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Customer Rating
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4.6 out of 5
"This resort is simply amazing! It's about an hour away from Cancun International Airport (the transfer service we used was a private transport and about $115 for the two of us). Upon arriving, you a..." – ShaneP
20 out of 23 (87%) customers would recommend this product to a friend.
Farniente Beach area Breakfast
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1-4 of 21 reviews. Sort by
May 7, 2018

This was my time in Mexico, but it will not be the last. Resort was beautiful and staff was very professional welcoming. Many restaurant options to choose from as well. You will never be hungry or thirsty, needs and wants were always the staff's priority. I will definitely recommend Hard Rock Resort and to everyone!!!

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Overall Rating: 5
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From: South Carolina
Age: 25-34

November 23, 2017
Best Trip Yet!

We loved this resort! The staff were amazing, the food was outstanding, and resort was gorgeous, the beaches and pools were fabulous, and the entertainment was top notch! My only complaint would be that for dinner, you don't have an option to walk in and just sit down and eat. Most places we went had a wait, some up to 2 hours but that seemed to be only later in the evening. We arrived late on our first day due to an airport delay and were starving. After changing and heading to dinner around 8, all the restaurants were full (even though many tables were open). As weary travelers, all we wanted to do was walk in to a buffet and be able to eat right away. The Market on the Hacienda side may have been our best bet as it is a buffet and they sat us immediately the night we went there. However, we were on the Heaven side and didn't know the resort yet and were too tired to try and find something on the other side. However, the quality of the food more than made up for this! Additionally, we looked into becoming Legendary Members but opted not to join due to the extremely high pressure (which we were told there would be none). It was our choice to look into the program and we were not pressured into learning more but once the tour was over, the hard sell came. We understand that this is their job, but they expect you make to a (large and expensive) decision right then and there. You are not allowed to think about it and come back later. We had to sign a revocation form when we declined. We declined twice with our initial salesperson. Then a closer was sent to us and she was very persistent. At this point, we wanted to get back to our vacation so we were extremely disappointed when we were led to another person to try and sell us another package. After telling him no several times, we were led to a 4th person. They blew any chance they might have had of making a sale due to their high pressure. Had we been given time to think about it and come back, we would have most likely bought a package. Other than that, everything was absolutely perfect. We can't wait to go back again!

Best Trip Yet! Best Trip Yet!
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Overall Rating: 5
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From: Massachusetts
Age: 35-44
Travel: 1-2 trips/year

October 21, 2017
Overall Great Experience

From day 1 the service was great, everyone went above & beyond to ensure we were happy! The gym was the best I've ever experienced in any hotel/resort, clean & great size with plenty of equipment! The beach areas were our favorite spot to hang out, lots of space & the water was beautiful! Our favorite restaurant was Los Gallos, our waitress was There, she was fabulous! The room we stayed in was the Sky Terrace it was awesome! Everything was well decorated & maintained. We had a great time!

Beach area Overall Great Experience
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Overall Rating: 5
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From: Austin, TX
Age: 35-44
Travel: 1-2 trips/year

July 25, 2017
Not what I expected

Staff wasn't very nice and rude at times. It seemed that the staff was impatient and wasn't always happy to help. A few of the staff was wiling to be helpful. The room wasn't ever really cleaned fully as trash would be left in the cans and not sweeped properly. The food was ok. The resort had many places to relax or hang out. The beaches are the only reason I would ever go back. Great snorkeling and plenty of options for sunbathing or swimming.

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Overall Rating: 3
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From: Southern USA
Age: 35-44
Travel: 3-6 trips/year

Room Information

Hard Rock Hotel Riviera Maya features 606 comfortable suites with remarkable resort, pool or ocean views. Amenities include air conditioning, satellite TV, 24-hour room service, in-room safes, Wi-Fi, mini bar and more.

Room Details

Deluxe Gold - Double
Hotel/Studio Unit Details

Deluxe Gold - King
Hotel/Studio Unit Details

Deluxe Platinum Sky Terrace
Hotel/Studio Unit Details

RRL Deluxe Platinum - King Bed
Hotel/Studio Unit Details

What's to Love

Hard Rock Hotel Riviera Maya has all the great amenities you'll need to feel like rock royalty. With plenty of adult-only fun, this beautiful resort will have you topping the charts in no time!


What We'd Change

The beach isn't as large as you would normally expect, but Hard Rock Hotel Riviera Maya's luxurious pools will soon make the beach a hindsight.


Why You Should Go

If you've been wanting to take that special someone on a luxurious, all-inclusive vacation, you can now rock out to all the great things Hard Rock Hotel Riviera Maya has to offer.

Available Amenities

  • Business Center ($)
  • Cable/Satellite TV
  • Conference Facilities ($)
  • Daily Maid Service
  • Jacuzzi
  • Kayaks
  • Laundry Services ($)
  • Nightly Entertainment
  • Roll-Away Bed (on request)
  • Snorkeling
  • Whirlpool/Hot Tub
  • Scuba Diving ($)
  • Medical Services ($)
  • Nightclub/Disco
  • 9 Bars/Lounges
  • 8 Restaurants
  • Spa Services ($)
  • Massage ($)
  • Elevators
  • Handicap Room Available
  • Wedding Services ($)
  • 24 Hour Room Service
  • Honeymoon Packages ($)
  • Wireless Internet
  • Alarm Clock/Radio
  • High Speed Internet Access
  • Outdoor Pool
  • Fitness Center
  • Evening Entertainment

Nearby Excursions & Attractions

  • ATV Rides
  • Beach
  • Golf Course(s)
  • Horseback Riding
  • Jet Ski Rentals
  • Kayaking
  • Mayan Ruins
  • Scuba Diving
  • Shopping
  • Watersports Rentals

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Hard Rock Hotel Riviera Maya - Heaven Section

Carretera Cancun-Chetumal KM 72

Hotel Description

Hard Rock Hotel Riviera Maya: Adult-Only Rock Star Paradise in Riviera Maya

Everyone dreams of partying like a rock-star. Why not make that dream a reality? At the luxurious Hard Rock Hotel Riviera Maya, adults can get a taste of life behind the velvet rope, while rocking-out to the resort's all-inclusive perks.

Located in the heart of the Riviera Maya, Hard Rock Hotel Riviera Maya is the perfect place to write your next big hit while soaking up the tropical sun or splashing in the turquoise waters of the Caribbean Sea. While the resort features a traditional Mexican design, the modern touches are a real crowd pleaser and provide all the comfy amenities you could ever want.

The family section features five tantalizing restaurants, four bars, endless water activities and several pools. Kids will love the special amenities designed just for them like the Kids Club, which will let them hang out with their favorite characters as they spend the day enjoying fun activities. The adult-only, Heaven Section is nothing short of nirvana with its stunning pools, lavish spa menu and access to signature golf courses and more. No matter what side you stay on, Hard Rock Hotel Riviera Maya is top-shelf, all the time.

Scuba dive and snorkel at the world's second longest coral reef between Cozumel and Cancun, swim and snorkel the beautiful waters of Akumal or Xpu-Ha Palace, swim with the dolphins at nearby Puerto Aventuras, tour the caves of the Aktun Chen, or ride horseback in the ocean at Rancho Loma Bonita. Immerse yourself in Mayan history and culture at the nearby ruins of Chichen Itza, Tulum and Coba.

At the end of each day, return to your luxurious room to immerse yourself in your Jacuzzi, while your partner mixes a drink from the mini bar and enjoy the views together from your private balcony. No matter what beat you drum to, Hard Rock Hotel Riviera Maya is ready to rock your next beach vacation!

This hotel is All-Inclusive
Features include:

  • Breakfast, lunch, dinner and snacks
  • All beverages, including domestic alcoholic and non-alcoholic drinks
  • Non-motorized water sports
  • Taxes and gratuities


This hotel includes unlimited food and drinks, but some dining restrictions may apply. Please check with the front desk for details.

The Market
Type: International
Hours: Breakfast - daily, 7am-11am; Lunch - daily, noon-4pm; Dinner - daily, 6pm-11pm
Description: International buffet using the freshest ingredients for breakfast and a themed dinner.

Type: Italian
Hours: Daily, 6pm-11pm
Description: Experience a world of flavor with a crispy, brick-oven pizzas, salads, soups and pasta a la carte.

Type: Mexican
Hours: Daily, 6pm-11pm
Description: Enjoy the sultry flavors of regional cuisine and a festive atmosphere at this fiery a la carte restaurant.

Type: Brazilian Steakhouse
Hours: Daily, 6pm-11pm
Description: Featuring authentic Rodizio service, this a la carte restaurant is filled with the passionate flavors of Brazil wrapped in modern style.

Type: Asian
Hours: Daily, 6pm-11pm
Description: Serving traditional Asian cuisine like sushi and stir fry in a chic atmosphere.

Type: Steakhouse
Hours: Daily, 6pm-11pm
Description: Enjoy premium cuts of steak and a menu of lavish desserts served a la carte.

Type: Italian
Hours: Daily, 6pm-11pm
Description: Savor fine, Italian a la carte specialties in a calm and charming atmosphere.

Le Petit Cochon
Type: French
Hours: Daily, 6pm-11pm
Description: Serving traditional French-countryside cuisine a la carte.

All hours subject to change.


Sun Bar
Lobby Bar. Serving a premium selection of exotic cocktails and old favorites. Daily, 10am-1am.

Martini Bar
Serves a classic selection of martinis and top-shelf spirits near the Heaven section. Daily, 10am-1am.

Heaven Bar & Disco
Located near the main lobby and features live DJ entertainment and a fine selection of international spirits. Daily, 10am-1am.

Rhythm Bar
Pool-side bar. Offering premium cocktails in a relaxing environment in the Heaven section. Daily, 10am-1am.

Juice Bar
Located near the fitness center in the Heaven section, this bar serves the best fruit and vegetable mixes in the Caribbean. Daily, 10am-1am.

Lobby Bar
Located in the lobby of the Heaven section and offers premium cocktails. Daily, 10am-1am.

Dive Bar
Pool bar. Serves fresh beverages and snacks by the Heaven pool. Daily, 10am-1am.

Float Bar
Pool-side bar. Daily, 10am-1am.

Coffee bar. Open until 11pm.


Hard Rock Hotel Riviera Maya is located on a beautiful stretch of white-sand beach. An inlet cove provides easy access to snorkeling, kayaking and swimming in the region's famous calm waters.


Hard Rock Hotel Riviera Maya features 4 adult-only pools, pool-side bars and plenty of loungers so you can stretch out and work on your tan.



  • Swimming
  • Snorkeling
  • Water Aerobics
  • Kayaks

Available for an additional charge:

  • Scuba diving
  • Deep sea fishing


  • Tennis
  • Climbing wall
  • Tennis
  • Bicycles
  • Basketball
  • Fitness center
  • Music Lab


Hard Rock Hotel Riviera Maya offers complimentary Wi-Fi access in both guest rooms and public areas.


The Rock Spa at Hard Rock Hotel Riviera Maya features 75 treatment rooms that are ready to leave you relaxed and recharged for an additional charge. Services include:
  • Massages
  • Hydrotherapy
  • Sauna
  • Steam rooms
  • Beauty salon


Hard Rock Hotel Riviera Maya offers a number of wedding packages that are sure to make your special day unforgettable. Please contact the resort directly for more details.


Hard Rock Hotel Riviera Maya - Heaven Section is adult-only. Therefore, no child care services are available.


Hard Rock Hotel Riviera Maya is located one hour from Cancun International Airport (CUN) and about 20 minutes from Playa del Carmen.

Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

Spring Break
Spring Break groups are not allowed at Hard Rock Hotel Riviera Maya.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico and Costa Rica may put limits on the use of motorized water sports and loud music.

Resort Update
Hard Rock Hotel Riviera Maya has advised that due to high demand for family friendly resorts and the decline of adults only resorts during certain travel periods throughout the year, Hard Rock Hotel Riviera Maya will be an entirely family-friendly resort the during the following date:

  • July 12, 2019 - August 17, 2019
  • December 16, 2019 - January 4, 2020
  • April 4 - 18, 2020
  • July 10 - August 15, 2020
  • December 19, 2020 - January 3, 2021
  • March 27, 2021 - April 10, 2021
  • July 16, 2021 - August 4, 2021
  • December 18, 2021 - January 3, 2022
During these dates, all facilities in the Heaven Section will be family-friendly except:

  • Body Rock
  • Posh Beauty Salon
  • Heaven Night Club
  • Heaven Lounge (after 11:00PM)
  • Eden Beach (includes a Jacuzzi & beach)
Rock Spa will allow select services to teens between the ages of 15-18, while accompanied by an adult. The Heaven section of the hotel will resume regular adults-only operations on all other dates.

Environmental Levy Fee
The Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean. Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors effective January 1, 2020. Hotels will collect $25.45 Mexican pesos per room per day on check out; the proceeds will be deposited in an environmental trust to fund local projects. The Municipalidad of Solidaridad thanks you for your understanding and support of this worthwhile endeavor. Thank you and enjoy your visit.

All hours, fees, amenities, information and services are subject to change without notice.

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$500 in Resort Credits More
4 days, 3 nights
Travel Dates 2/2 - 3/31
Starting at $1209 was $1989

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 3 days left to book!
$1,800 Resort Credit More
8 days, 7 nights
Travel Dates 2/9 - 3/31
Starting at $2509 was $4289

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 3 days left to book!
$750 Resort Credits More
5 days, 4 nights
Travel Dates 4/30 - 6/19
Starting at $1049 was $1869

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 3 days left to book!

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