What We Love

  • Hard Rock Hotel Riviera Maya has all the great amenities you'll need to feel like rock royalty, including a number of kid-friendly options.
  • All-inclusive luxury means you will always have the best amenities and services at your fingertips. 
  • Expand your palate at one of several unique restaurants located throughout the resort. 

Things to Know

  • The resort is located approximately 75 minutes from Cancun International Airport. 
  • Maximize your vacay hours by checking pick-up times on scheduled transfers. 
  • Adults-only and family-friendly sections of the resort ensure that every guest can define their own paradise here.

Resort Details

Various bars and restaurants serve delicious cuisines and drinks.
OnSite Dining
  • Cava Roja

    Travel through Spain with a variety of exotic dishes and traditional tapas. It’s all topped off with endless servings of house Sangria, fine wine, and beer.


  • Ciao

    Savor the finest Italian specialties a la carte as you take your taste buds on a journey to the heart of culinary paradise. We've got your favorite table ready and waiting.


  • Faro
     Gastro Market is a culinary haven, offering a range of delicious options for breakfast, lunch, and dinner. (adults only)
  • Frida

    Discover the fiery flavors and festive atmosphere of Mexico at Frida, serving Mexican cuisine and regional specialties a la carte.

  • HACIENDA AZUL
    • Ciao - Italian specialties a la 
    carte *
    • Le Petit Cochon* - French 
    bistro
    • Dive - Snacks by the pool
    • Caffeto - Breakfast, snacks, &
    desserts 
  • HACIENDA ROJA
    • The Market - International 
    buffet
    • Pizzeto - Brick-oven style pizza
    • Frida - Mexican specialties a 
    la carte
    • Toro - Steakhouse
    • Zen - Asian specialties a la 
    carte*
    • Caffeto - Breakfast, snacks, & 
    desserts
    • 3 bars
    • In room dining
  • Le Petit Couchon

    Serving remarkable dishes a la carte, Le Petit Cochon features the finest ingredients for a delicious taste of the rustic French countryside. (adults only)


  • Pizzeto

    Step outside and into a world of flavor with a wood burning stove, crispy brick oven pizza, salads, soups and pasta a la carte.

  • The Market

    Enjoy fresh and exotic ingredients from around the world with a breakfast buffet by morning and themed dinner buffet by night.


  • Toro
    The good life deserves a great steak. Step inside and enjoy premium cuts of the finest steak and a menu of lavish dishes served a la carte.
  • UMO
    Maintaining cultural traditions and cooking methods at the forefront, UMO offers Mexican Yucatan cuisine using local and seasonal ingredients. As smoke and fire play an integral role in the food preparation, UMO houses a Mayan PIB oven, an underground earth oven, where menu items like pork can be smoked, baked or steamed. Enjoy handmade artisanal tortillas and guacamole all while taking in the customs of Mexican gastronomy.(adults only)
  • Various Lounges/Bars

    - Caffetto.

    - Dive Bar (Hacienda Azul Section).

    - Float Bar.

    - Sun Bar.

    - Martini Bar (Hacienda Azul Section).

    - Heaven Bar and Disco (Hacienda Azul Section).

    - Rhythm Bar (Hacienda Azul Section).

    - Juice Bar (Hacienda Azul Section).

    - Lobby Bar (Hacienda Azul Section).



  • WAI
    Experience the culinary delights of the deep jungle at the Thai inspired WAI. Experimenting with spices such as mint, curry and so many more, savor unique and exotic Thai dishes. At the center of this gastronomic journey are the handmade noodles visible from the wok show station. Styled in flavors varying from salty and sweet to acidic and spicy, WAI offers a creative take on the fundamentals of Thai meals. (adults only)
  • Zen

    Asian Specialties a la carte & teppenyaki

    From sushi to stir fry, Zen offers the very best of traditional Asian cuisine with dishes served a la carte.

The resort provides 24-hour room service, a spa, exercise gym and more luxurious amenities.
On-Site Amenities
  • 24-hour front desk
  • 24-hour room service†
  • Accessible facilities
  • Accessible rooms
  • Airport shuttle service†
  • Babysitting,Offsite†
  • Baggage hold
  • Bell staff/porter
  • Business services†
  • Children programs
  • 24-hour front desk
  • 24-hour room service†
  • Complies with Local/State/Federal laws for disabled
  • Accessible rooms
  • Airport shuttle service†
  • Babysitting, Offsite†
  • Baggage hold
  • Bell staff/porter
  • Business services†
  • Children programs
  • Children welcome
  • Children's play area
  • Concierge desk
  • Elevators
  • Exercise gym
  • Free parking
  • Golf, Offsite†
  • Housekeeping - daily
  • Internet services†
  • Lounges/bars†
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Pool
  • Restaurant
  • Safe deposit box†
  • Shopping mall†
  • Spa†
  • Tennis court
  • Tour/sightseeing desk
  • Valet parking†
  • Wakeup service
  • Water sports†
Off-Site Amenities
  • Audiovisual Equipment†
  • Business Services†
  • Convention Centre†
  • Wireless Connectivity†
On-Site Wedding Services
  • Contact hotel directly for information.

† Fees may apply

Water sports, direct access to the beach, children's programs and more fun activities are available.
On-Site Recreation
  • Beach †

    -Swimming, snorkeling, paddle boarding & kayaking in the resort’s private oceanside beachscape.

    -Rockaway Bay Water

  • Bowling alley †
    Our Bowling Alley features two lanes for mini bowling and four lanes for regular bowling, offering something for everyone. The mini bowling lanes are perfect for kids and beginners, with a minimum age requirement of 4 years, while the regular lanes are suitable for ages 6 and above. Please note that all minors under the age of 12 must be accompanied by an adult. 
  • Children's pool

    There is 1 zero-entry children's pool on =site. This legendary pool features good tunes, great activities, and snacks served all throughout your stay.

  • Children's program, onsite

    • Hard Rock Roxity Kids Club™

    The Kid's Club is for children from 4 to 12 years of age. The Kid's Club is loaded with fun, kid-oriented activities scheduled throughout the week, featuring non-stop entertainment for even the smallest of rock stars.

  • Direct access to a beach
  • Fitness center on-site

    • Body Rock® Fitness Center featuring state-of the-art fitness and weight training equipment.

  • General †
    Crossy Road - Each game specifies its minimum age requirement. The general recommended age is 5 and up. Children under 12 must be accompanied by an adult. Guests can purchase a rechargeable card with any amount they choose to use on all the games.


  • Hot tub
    4 outdoor hot tubs are available on-site. 
  • Motorized Water Sports †
  • Non-Motorized Water Sports
    Enjoy a variety of outdoor water sports, including:

    - Kayaking.
    - Paddleboats.
    - Snorkeling.
    - Scuba diving demonstrations.
  • Pool
    • 4 pools, including a kids’ pool
  • Spa †
    • Rock Spa® – 50 treatment 
    rooms - $, hydrotherapy
    rooms, Rhythm & Motion 
    beds and a Temazcal Hut.
  • Teen programs †
    HyperX Gaming Lounge Riviera Maya
    Escape to a gamer's paradise at the new HyperX Gaming Lounge Riviera Maya. Boasting high-performance Gaming PCs, gaming consoles, a VR station, and the latest HyperX peripherals, this new addition offers an enhanced experience for any type of gamer. Console or PC, casual or pro, no matter your creed, color, or culture, We’re All Gamers and HyperX is always ready to game. See you in the queue.

    The HyperX Gaming Lounge Riviera Maya offers a selection* of gaming for Everyone, Teen 13+ and Mature 17+ including:
    - Call of Duty Vanguard
    - Overwatch
    - Minecraft
    - Among Us
    - Fall Guys
    - Rainbow Six Siege
    - Rocket League
    - Valorent
    - Hearthstone
    - Apex Legends
    - League of Legends
    - Dota 2
    - Warzone
    - Fortnite
    - FIFA 22
    - Madden NFL 22
    - Mario Kart 8
    - Pokémon
    - And More!

    *Subject to Change- game offerings and titles always evolving with the latest trends
  • Tennis court
  • Water activities †

    The Rockaway Bay Water Park at Hard Rock Hotel Riviera Maya includes a variety of great attractions for adults and children, including: 

    - 9 slides of different sizes for children and teenagers.

    - 8 slides of different sizes for children.

    - 6 high-speed slides for teenagers and adults.


Off-Site Recreation
  • Golf †
    A golf course is located within 10 Miles of the property.
Off-Site Attraction
  • Other Local Attractions

    CHICHEN ITZA
    Visit the capital of the Mayan civilizations and discover the “Temple of Kukulcan” — a magnificent pyramid nearly 70 feet tall said to be visited by the Mayan God twice every year. Designated one of the New Seven Wonders of the World, Chichen Itza features extraordinary architectural beauty and geographical location.

    TULUM
    Tulum is the archaeological site of a Pre-Colombian Maya walled city with ruins perched on a cliff top overlooking the Caribbean Sea; among them El Castillo “The Castle”, is one of the most impressive buildings at one time a temple and a fortress.

    DOLPHIN ENCOUNTER
    Swim, splash, and play with dolphins and this premium encounter experience. See amazing feats or acrobatic prowess before you hit the water for a full list of dolphin activities.

    AKTUN CHEN CAVE
    Enter a cave more than 5 million years in the making. 600 meters long, the cave features a variety of natural formations alongside discreet lighting and paths for easy access. 3rd in the Top 10 National Geographic Underground Walks, everyone can enjoy the crystal clear waters and guided tour of the cave’s history.

    PUNTA VENADO BEACH CLUB PUNTA
    Head to the tropical beauty and relaxing sands of the warm Caribbean Sea. Just 20 minutes from the Hard Rock Hotel Riviera Maya, the Punta Venado Beach Club offers additional activities including horseback riding, wave runner, ATVs, and snorkeling purchased outside of the resort credit tour price.

    HARD ROCK HOTEL TOUR
    Tour with the greats and get face-to-face with a priceless collection of memorabilia, classic Hard Rock style, and the very best of the Cancun Hotel District at out sister hotel. Enjoy the Cancun beach and access to the Hard Rock Hotel facilities for a day to remember.

    SEÑOR FROG'S BEACH CLUB
    Located in the heart of Playa del Carmen, Señor Frog's offers a full list of Beach Club facilities, thrilling culture, and access to the nearby shopping district.

† Fees may apply

Guest Reviews from CheapCaribbean Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 22925 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Best wedding weekend ever

    Otto was amazing at the heaven side! He helped us with games and activities for all of our wedding guests. It was such a beautiful and special weekend!

    Jul 14, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Inconsistent Experience - Things close early

    I went for a business trip and brought my family here. I also stayed at the Hard Rock Cancun so I can compare the two. I would not go back to either properties if I had a choice. I’ll tell you the pros and cons of Maya Rivera with a comparison to Cancun. But if there’s one take away, is that this Hard Rock resort pool is open from 7AM to 7PM. It’s like they are catering to senior citizens. Pretty sure your average Marriott hotel pool closes later than that. 1) Check in: I was here for a convention and the check in for everyone was at the convention center. It was the worse experience ever. It took 10 minutes per person to go through the process. They didn’t have enough staff. The had about 8 tables and some were staffed with 2 employees, and some 1. I don’t know why didn’t staff all the tables with 2 employees. My guess is the owner of the resort wants to save money. Some guests couldn’t be found despite having the registration code. It go to the point where people were cheering when they completed check in. It was 1.5 hours of standing. They had very limited seating in the area so the elderly and young guests were forced to sit on the ground. 2) Amenities: pool. As mentioned their pool is 7AM to 7PM. Everything closes early. The worse part is when you check in there is no schedule of events. At Hard Rock Cancun when you check in you get several papers for the week. Restaurants times, activities for the week, kids club, etc. I thought maybe it was because I checked in at the convention center so I went to the front desk. No one was able to provide me a paper copy. I ended up taking a picture of their screen. The employees have digital copies. Poor experience. The water park was from 11AM – 5PM. Indoor kids play center was 10AM – 6PM. The bar at the pool closed at 6PM. Everything closes early. If they opened later I think we would have had a better experience. We are only paying a lot of money but can only use things on a limited basis. 3) Amenities: other – the indoor kids play area closed at 6. But the trampoline for young kids were only from 10AM-12PM and you need socks (this isn’t documented anywhere). Bowling, rock climbing and such costs extra money. Their “Vibe city” overall is nicer than what’s offered at Hard Rock Cancun. 4) Food. The main buffet, Marketplace was not as good as Hard Rock Cancun, and not as good as cruise food. Isla buffet was good but it was on the other side of the resort. The restaurants have a long wait (1-2 hours) so you want to get there when they open (if you can figure that out) or get there late. Restaurants close at random days, so you’ll need to figure that out too. For example, Isla wasn’t open for dinner, Italian restaurant was closed Monday & Tuesdays. We found that out the hard way after walking across the resort. Was only able try the French restaurant and food was good, though some were over cooked. 5) Food for the convention was terrible. I’m not sure why. We paid for the all inclusive rooms and then the organization paid money to host. Everyone had to eat 2nd meals at the restaurants because after one bite of the dinner serviced for the convention (hosted on the main terrace) no one wanted to eat more. Snacks and drinks were very limited during the convention. Coffee was empty, for example or it was only random junk food provided. The worse of all the conventions I’ve been to. If we didn’t attend the convention we would be roaming the restaurants…it is as if the resort skimped on purpose. We are already paying guests, we should get what we have paid for. The price for our rooms as a block was actually more expensive than if you booked as a regular guest and we got not resort credit (which we wouldn't' use anyways as prices are inflated, but still...) 6) Show – Shows were good. We saw 2. The theater is indoors so you’re not sitting in the humidity like Hard Rock Cancun. The magic show, for whatever reason did start 30 minutes late. 7) Rooms were acceptable. Know that if you’re on the first floor the sprinkler system will get everything you put in the patio wet. Learned that the hard way, twice. The provided hammock was a nice touch. Unlike Hard Rock Cancun, the hot tub here isn't in your way. 8) Check out – was quick and easy. Customer service over all was fine except for check in. Customer service at Hard Rock Cancun was worse

    Jul 13, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    A Rockstar Time!

    🎸 **Rockstar Butler Service & Unforgettable Experiences at Hard Rock Riviera Maya!** 🍸 **Stay Date: June 2025** Our time at Hard Rock Riviera Maya was a dream—and a huge part of that was thanks to our amazing butlers, Erika and Fernando. From the moment we arrived, both were incredibly attentive, warm, and professional. Whether it was a question, a request, or a hiccup in our schedule, they handled everything with grace and precision. One moment that truly stood out was when Fernando—who wasn’t even on duty at the time—jumped in to resolve a scheduling issue without hesitation. He contacted the scheduling department right away and had everything sorted before we even had time to stress about it. Talk about dedication! Throughout our stay, Erika and Fernando checked in on us several times a day, making sure everything was perfect. Their commitment went beyond service—it felt deeply personal, especially during a heartfelt conversation with Fernando that left us feeling like we were saying goodbye to a new friend. And we can’t forget to shout out Diego, the superstar mixologist behind one of the most memorable experiences of our trip. His mixology class was both fun and educational, striking that perfect balance of hands-on learning and pure enjoyment. Diego’s enthusiasm and expertise turned the class into an energetic, interactive adventure in flavor. We walked away with a few new skills—and a whole lot of laughs! Hard Rock Riviera Maya truly knows how to deliver rockstar-level hospitality. With team members like Erika, Fernando, and Diego, it’s no wonder we left already dreaming of our next visit. Paul and Janie Ingram

    Jul 13, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great time with Chef May

    We met the Chef May at Isla restaurant. He made us to have a great experience with his 5 stars service. Excelente professional . We recommend this great place a try to know this professional al friendly Chef. The food here is so good and the staff always trying you to have the best time in the hotel.

    Jul 13, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Asombrozo

    We had an amazing time and a lot of fun during the foam party! The Entertainment Group composed by Axel Grecia Lalo Luna Chino Gigi Poncho did an excellent Job!! Willl definitely return!

    Jul 12, 2025
Hotel Advisories
  • AdvisoryThe Hotel is making some improvements to enhance facilities and ensure an even better experience for future guests: - Work is confined to Building 2 (fully closed to guests) from 9:00 AM to 6:00 PM. - Renovation areas are sealed with painted barriers; noise is limited as most work is done off-site. - Occasional heavy machinery will be used for pipe replacements. - The Spa and all Heaven section services remain unaffected.
  • Advisory-Important Information For Our Guests- Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
  • AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
  • AdvisoryStudent Policy: College Groups with or without chaperones are not allowed.
  • AdvisoryDiscover "The Rock" Climbing Experience at Vibe City! Located on the ground floor near the bowling alley, it offers two exciting climbing options: Bouldering—a 3.5m wall with difficulty-based grips, no safety gear needed; and Vertical Climbing—an 8m wall with a safety harness for controlled descents. Open daily from 10 AM to 8 PM, it’s perfect for ages 4+ (bouldering) and 6+ (vertical). Day Pass: $10 (coming soon). Climbing shoes: $5. Maximum capacity: 15 participants.
  • AdvisoryRenovations are underway in Building 2, which is closed to guests from August 17, 2025 to November 2, 2025. - Area is sealed off for safety. - Minimal noise expected; most work is off-site. - Brief machinery use on select days. - No disruption to SPA or guest areas.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

  • Pet Policy : Pets Allowed:

    A maximum of two pets are allowed per room. The hotel is not responsible for providing food for pets due to each pet's particular diet/eating habits. The pet friendly program allows for each pet to be a maximum weight of 48.5lbs and a height of 15.7in. The program requires a fee of 150USD plus tax per pet, per stay. The hotel will not provide kennels or crates.

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