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Grand Palladium White Sand Resort & Spa

Mexico - Riviera Maya

Our Rating

4 Nights with Air from $699 All-Inclusive
Info Customer Reviews Questions & Answers
Customer Rating
Value
 
4.5
Service
 
4.5
Beaches & Pools
 
4.4
Dining Options
 
4.4
Room Comfort
 
4.4
4.5 out of 5
"This is the best resort ever! Good food, friendly staff, clean, great beaches and secluded in a jungle for privacy. It is a hour drive from Cancun. We rented a car for the week at $110 ( cheap). We did..." – Hiroms
78 out of 88 (89%) customers would recommend this product to a friend.
pool at night
All Customer Reviews
1-4 of 76 reviews. Sort by
January 19, 2020
The best in Riviera Maya

This was our 13th time in Riviera Maya and after trying 3 other resorts, we returned to our favorite, Grand Palladium. We love the size of the resort which allows walking on the inside road or beautiful beach. We love the many options of pools and swimming areas in the ocean. We enjoy the large variety of restaurants. We are a group of big meat eaters and vegetarians and there was something for everyone. Now that the new section of Grand Palladium is open, there are even more options of everything!, In Riviera Maya, our choice is Grand Palladium. There is no reason for us to try anything else!


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Pittsburgh PA
Age: 55-64
Travel: 3-6 trips/year

October 26, 2019
Nice resort but slightly overrated

This place is beautiful. I’m sure it receives high ratings simply on the scenery alone. The service is very good. The food at the restaurants ranged from good to ok. The food at the buffets was very good. The grounds are very well cared for. There are bars everywhere. The drinks were good. Our room was ok. There was a rotten egg odor outside which at times entered the room. The towels were very old and worn. The sheets had lots of stains on them. The room furniture is fairly old. We called guest services about 3 times and every time had to follow up with additional calls after no response. The TV setup is absolutely horrible. There is no channel guide and the signal was in and out the entire week. The channel numbering is also horrible. If you find a channel you want, you better make a note of it since you’ll probably never find it again if you don’t. Also, most all the channels are in Spanish. The “Travel Club” salesmen will harass you for the first few days until you make it 100% clear that you aren’t interested. They got to be fairly annoying. The resort needs to come up with a better way to pitch the Travel Club without repeatedly approaching the same guests. That was the worst part of the trip. The workers are very friendly and helpful. The gym has plenty of equipment for cardio and weight lifting. The spa was ok. Overall it was a nice but I think the resort rating is a little high. 4 - 4.3 would be more accurate in my opinion.


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Overall Rating: 4
Value
 
4.0
Service
 
4.0
Beaches & Pools
 
4.0
Dining Options
 
4.0
Room Comfort
 
3.0
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From: Orlando, FL
Age: 35-44
Travel: 1-2 trips/year

October 17, 2019
We felt so pampered!

From the time we walked in and someone took our bags until they helped us load our bags to check out, we were extremely pampered. Everyone was quick to open a door for us or grab us a drink. The food at the breakfast buffet was consistently delicious, and we were happy with the quality of the a la carte restaurants. One waiter in particular, Hector at the ribs restaurant, even went above and beyond more. He always had a smile on his face and was impeccable with his service. We didn’t run into seaweed issues on the beach, but it is pretty rocky when you get into the water, making being in the ocean a little less than ideal. It would certainly not stop us from going back, though. We had the romance bungalow, and it was on par with the nicest luxury hotel room we have ever stayed in. Every detail was perfect. We can’t stop raving about it to our friends and family.

We felt so pampered! We felt so pampered!
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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
3.0
Dining Options
 
4.0
Room Comfort
 
5.0
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From: Omaha, NE
Age: 25-34
Travel: 1-2 trips/year

September 3, 2019
Best Service, best staff

My husband and I have been to many resorts over the years. This is the second Grand Palladium stay, first time in this location. We had an amazing experience. Staff could not do enough for us everywhere, from getting our bags to drinks and food. Each and every request was always politely taken care of in record time. I would stronger recommend this location and this resort chain.


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Boston, Ma
Age: 55-64
Travel: 3-6 trips/year

Room Information

Grand Palladium White Sand Resort & Spa features 264 rooms with garden views, Jacuzzi, satellite TV, daily-refilled mini bar with drinks refilled daily, tea and coffee making facilities, A/C, ceiling fans, terrace or balcony with table and chairs, Free Wi-Fi, Premium Wi-Fi ($), PC Internet connection ($), wake up call and room service from 11am-11pm.

Room Details

Junior Suite
Hotel/Studio Unit Details

Suite
Hotel/Studio Unit Details

Romance Bungalow (Adults-Only)
Hotel/Studio Unit Details

What's to Love

It's all-inclusive and all-incredible - there's something epic for every beach lover.

Their coolio "Stay at one, play at four" plan expands your vacay playground, big time. And, you won't need reservations at any of the restaurants.

The natural freshwater canal surrounding the resort - hypnotic and dreamy.

Melting at the Zentropia spa with vapor baths and stress-ousting massages amid waterfalls.

The Brazilian steakhouse and Sunset Boulevard disco - not necessarily in that order.

 

What We'd Change

Grand Palladium White Sand Resort & Spa is really big but beautiful. Trekking from one part of the complex to another feels more like an adventure than a chore.

 

Why You Should Go

It's 50 miles from Cancun airport. It's a drive, but you'll forget this when you see the beach.

Updates to the resorts are coming soon - you'll have to come back and see the facelift!

Snorkeling and kayaking are free. Yes. Free.

Don't miss the beachfront BBQ and live music on Friday nights.

Kids' Clubs are available to give you a breather, should you need one.

Available Amenities

  • Tour Assistance
  • Beach
  • Business Center ($)
  • Cable/Satellite TV
  • Babysitting/Child Care ($)
  • Children's Activities
  • Children's Pool
  • Conference Facilities ($)
  • Cribs Available on Request
  • Currency Exchange
  • Daily Maid Service
  • Fitness/Exercise Room
  • Kayaks
  • Kids Club
  • Laundry Services ($)
  • Lounge Chairs/Umbrellas
  • Nightly Entertainment
  • Snorkeling
  • Swim-Up Bar(s)
  • Tennis Court(s)
  • Shuttle Service
  • 24 Hour Front Desk
  • Wedding Services
  • Parking
  • Safe Deposit Box
  • Archery
  • Mini Golf
  • Badminton
  • Medical Services ($)
  • Water Polo
  • Ping Pong
  • Game Room
  • Shuffleboard
  • 6 Bars/Lounges
  • Darts
  • Spa Services ($)
  • Multilingual Staff
  • Teen Club
  • Fax Machine ($)
  • Ice Machine
  • Aqua Aerobics
  • Wireless Internet
  • Watersports Center ($)
  • Beach Towels
  • Pool Towels (complimentary)
  • Loungers at Beach and Pool
  • Beauty Salon ($)
  • Handicap Facilities/Wheelchair Accessible
  • Evening Entertainment
  • Freshwater Swimming Pool(s)
  • Car Rental Available ($)
  • Dive Shop ($)
  • Gift Shop ($)
  • ATM/Banking ($)
  • Fishing ($)
  • Doctor on call 24 hours
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Bars and Nightlife
  • Beach
  • Chichen Itza and Coba Ruins
  • Deep-Sea Fishing
  • Dive Shop(s)
  • Fitness Center
  • Golf Course(s)
  • Grocery Store(s)
  • Kayaking
  • Mayan Ruins
  • Nature Park(s)
  • Scuba Diving
  • Shopping
  • Watersports Rentals
  • Windsurfing

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Grand Palladium White Sand Resort & Spa

Carretera Chetumal - Puerto Juarez Km 256-100

+52 984 877 2100

Hotel Description

Grand Palladium White Sand Resort & Spa: All-Inclusive & Sandsational

Grab your beach cap because your hair is about to blown back. This beach wonderland has something for everyone, starting with their namesake - the 874 yards of pure white sand that's lined with shady palms. Oh, you say you're craving unlimited food and drinks, a massage, a little kayaking, Mayan ruins and maybe a few splashy water sports? No problem. This beachtastic resort has it covered. And more, especially with access to the sister resorts a coconut's throw away. Time to find a palapa and nestle in for the day.

DINING

Here, your taste buds will set off on an Epicurean Odyssey. They'll travel through Italy via the Mediterranean, swing down to Brazil and then end up in the best steak house in the U.S. No reservations needed at any of the restaurants. But with the other Grand Palladiums at your beck and call, this is just the tip of the cuisineberg.

Restaurant La Laguna
Type:
International
Hours: Breakfast - Daily, 11am-11:45am; Lunch - Daily, 12pm-5pm
Description: Buffet restaurant serving international dishes. Located in the Grand Palladium White Sand section.

Restaurant La Hacienda
Type:
International
Hours: Breakfast - Daily, 7am-11am; Lunch - Daily, 1pm-3:30pm; Dinner - Daily, 6pm-10:30pm
Description: Buffet restaurant serving international dishes. Located in the Grand Palladium Colonial section.

Restaurant La Dalia
Type:
International
Hours: Breakfast - Daily, 7am-11am; Lunch - Daily, 1pm-3:30pm; Dinner - 6pm-10:30pm
Description: Buffet restaurant serving international dishes. Located in the Grand Palladium White Sand section.

Restaurant Sumptuori
Type:
Japanese cuisine
Hours: Dinner - Daily, 5:30pm-10:30pm
Description: A la carte restaurant serving delectable Japanese dishes. Located in the Grand Palladium Kantenah section.

Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Restaurant La Lola
Type:
Spanish cuisine
Hours: Dinner - Daily, 5:30pm-10:30pm
Description: A la carte restaurant offering a gastronomic variety with traditional Spanish cuisine merging with new culinary trends. Located in the Grand Palladium White Sand section.

Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Restaurant Bahia E Brasa
Type:
Brazilian cuisine
Hours: Dinner - Daily, 5:30pm-10:30pm
Description: A la carte restaurant serving a variety of meats from Brazil. Located in the Grand Palladium White Sand section.

Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Restaurant Poseidón
Type:
Seafood grill
Hours: Dinner - Daily, 6:30pm-10:30pm
Description: A la carte restaurant in the perfect outdoor setting serving seafood and rice. Located in the Grand Palladium White Sand section.

Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Restaurant Chang Thai
Type:
Thai cuisine
Hours: Dinner - Daily, 5:30pm-10:30pm
Description: A la carte restaurant serving authentic Thai dishes. Located in the Grand Palladium Kantenah section.

Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

La Adelita
Type:
Mexican
Hours: Daily, 5:30pm-10:30pm
Description: A la carte, smoke-free restaurant serving Mexican cuisine. Located in the Grand Palladium Colonial.

Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Restaurant El Dorado
Type: Steakhouse
Hours: Daily, 5:30pm-10:30pm
Description: A la carte, smoke-free restaurant serving steaks and other grilled specialties. Located at Grand Palladium Colonial.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Restaurant Ribs & More
Type:
Steak House
Hours: Daily, 5:30pm-10:30pm
Description: This great American restaurant has an incredible variety of meats, ribs, hamburgers and much more. Located in the Grand Palladium White Sand section.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Restaurant Portofino
Type:
Italian
Hours: Daily, 5:30pm-10:30pm
Description: A la carte, smoke-free restaurant serving Italian cuisine. Located in the Grand Palladium White Sand section.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Restaurant El Gran Azul
Type:
International
Hours: Breakfast - Daily, 11am-11:45am; Lunch - Daily, 12pm-5pm
Description: Buffet restaurant serving international dishes. Located in the Grand Palladium Colonial and Grand Palladium Kantenah section.

Restaurant Tikal
Type:
International
Hours: Breakfast - Daily, 7am-11am; Dinner - Daily, 6:30pm-10:30pm
Description: Buffet restaurant with a variety of dishes and stations. Located in the Grand Palladium Kantenah section.

All hours are subject to change.



BARS/NIGHTLIFE

At White Sands proper, you can get your drink on in so many sweet spots: the beach bar (that offers snacks), pool bar, sports bar, and a bar with premium booze, board games and books called the Hemmingway. (Now the books make sense, right?) If none of these tickle your sandy fancy, there are 25 bars, total, in the complex. Scram.

La Laguna Bar
Daily, 10am-midnight.

White Sand
Daily, 10am-midnight.

La Isla Bar
Daily, 10am-7pm.

La Lola
Daily, 5:30pm-10:30pm.

Colonial Bar
Daily, 10am-1am.

Kantenah Bar
Daily, 10am-12am.

La Plaza Bar
Daily, 7pm-12am.

Churchill Bar
Daily, 6pm-12am.

Hemingway Bar
Daily, 6pm-12am.

Xtra Time Sport Bar
Daily, open 24 hours.

Secret Bar
Daily, 10am-12am.

El Rinconcito Bar
Daily, 10am-6pm.

La Isla Bar
Daily, 10am-7pm.

Las Olas Bar
Daily, open 24 hours.

La Jarra Bar
Daily, 10am-6pm.

Bar/lounge privileges are available at sister resorts, Grand Palladium Colonial and Grand Palladium Kantenah.

BEACHES AND POOLS

The second you see the beach, you'll know why this resort is called "White Sand" - you'll be greeted with pearly-white sand, along with palm trees and palapas that'll soothe your life-weary soul. For the pool-goers, there's a lake-style pool with a swim-up bar, wait service along with four Jacuzzis, a saltwater pool and a quiet pool. Plus, a children's pool close by so they can splash while you can chillax.

SPORTS/ACTIVITIES

Water

  • Catamarans
  • Snorkeling
  • Kayaking
  • Windsurfing
  • Paddle boats
  • Aqua-Gym
  • Aqua-Volley
  • Water Polo

Available for an additional charge:

  • Windsurfing, sailboat and catamaran courses
  • Excursions
  • Deep-sea fishing
  • Scuba diving
  • Scenic pontoon boat rides

Land

  • Fitness center
  • Aerobics
  • Air rifle shooting
  • Mini golf
  • Darts
  • Zumba
  • Various games
  • Crafts
  • Children's entertainment
  • Diurnal animatioin
  • Night shows
  • Ping-Pong
  • Mini golf
  • Billiards
  • Pentaque
  • Volleyball
  • Shuffle Board
  • Tennis
  • Football
  • Basketball courts
  • Soccer


INTERNET

Complimentary Wi-Fi available in the lobby and all guestrooms.

SPA SERVICES

Zentropia Spa is a full-service spa (fees apply). Daily, 8am-8pm.
*Please note: A charge of $50 USD per person/per day is required for wet areas in the SPA at Grand Palladium.

  • Adults-only area
  • Hydromassage
  • Massages
  • Steam rooms (2)
  • Cold Jacuzzi
  • Round Jacuzzi with gooseneck
  • Dry and moist sauna
  • Foot shower with stones (1)
  • Lockers
  • Relaxation areas (2)
  • Facial and body treatments
  • Aromatherapy with essential oils, herbs and natural extracts
  • Paraffin treatments
  • Waxing
  • Beauty salon
  • Open-air massage station near the adult pool
  • Vapor baths
  • Cold and hot water Jacuzzi
  • Sauna


WEDDING SERVICES

Grand Palladium White Sand Resort & Spa offers wedding, renewal of vows and anniversary packages with on-site wedding planner to organize all the details for an additional charge.

Honeymoon Bonus
Grand Palladium White Sand Resort & Spa offers honeymoon packages for an additional charge.



CHILD CARE

Grand Palladium White Sand Resort & Spa offers supervised activities for children 1-17 in an air-conditioned club, flanked by both sand and lawn playgrounds.
  • Renovated playground
  • Arts and crafts gallery
  • Ecological activities
  • Playroom
  • Children's menu
  • Home-theater system
  • Video games (XBOX) with projector
  • Baby Club (ages 1-3) is available at the Grand Palladium Colonial. Hours 9am-8pm. Mini-Club (ages 4-12) is also available at the Grand Palladium. Hours 9am-11pm. Teens Club is available at the Grand Palladium. Hours 11am-midnight.


ADDITIONAL INFORMATION

Location
50 miles south of Cancun International Airport and seven minutes from Akumal.

Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

Spring Break/Youth Policy
Policy for Spring Breakers or Student Groups: Palladium Hotel Group does not accept these type of groups at any time of the year, regardless of their age and whether or not they are escorted. At Palladium Hotel Group we reserve the right to withhold admission should any of these groups make a reservation and come to stay at one of the resorts. Official photo ID and full stay deposit will be required at check-in if it is obvious that the group is made up of students traveling together. Guests will be removed from property in the case of any disturbance or complaint from other guests or hotel staff.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico and Costa Rica may put limits on the use of motorized water sports and loud music.

Environmental Levy Fee
The Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean. Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors effective January 1, 2020. Hotels will collect $25.45 Mexican pesos per room per day on check out; the proceeds will be deposited in an environmental trust to fund local projects. The Municipalidad of Solidaridad thanks you for your understanding and support of this worthwhile endeavor. Thank you and enjoy your visit.



All hours, fees, amenities, information and services are subject to change without notice.
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