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Grand Palladium Colonial Resort & Spa won the 2018 Noble Beach Prize for The Most FANtastic Sports Bar!
Expansive and
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Grand Palladium Colonial Resort & Spa won the 2018 Noble Beach Prize for The Most FANtastic Sports Bar!
Expansive and epic, this palatial garden of Beach Eden has it all: scads of delish nosh spots and bar after bar where you can get your drink on. Zen-centric spa with treatments that range from Vichy massage to vapors baths to stress-ousting massages. Oceans of water sports and Mayan ruins are just a short hop away. If you want more adventure, head over to the other three Palladiums in this Complex de Awesome. The ways to achieve total beachness are endless.
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"Everything about our vacation and Grand Palladium was GREAT!! Very good food options. We never had a bad meal and the service was very professional and friendly. The beaches and pools were clean and fu..." – Spritedad
243 out of 294 (83%) customers would recommend this product to a friend.Read All Reviews
Customer Rating
Value
4.4
Service
4.3
Beaches & Pools
4.3
Dining Options
4.2
Room Comfort
4.2
"Everything about our vacation and Grand Palladium was GREAT!! Very good food options. We never had a bad meal and the service was very professional and friendly. The beaches and pools were clean and fu..." – Spritedad
243 out of 294 (83%) customers would recommend this product to a friend.
All Customer Reviews
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November 22, 2019
Great Vacation
My wife, and I went to this resort because my daughter's friends said it was amazing...and they were right! From the moment we stepped onto the resort to the second we left we were treated with respect and kindness. The room was very clean, and was to our liking. The hotel itself was organized and clean too. The staff there were very accommodating to us. They would be honest with us when it came to booking excursions, and the safety outside the resort, It was great that we could go back and forth between the sister resorts to check out the other side. The beaches were not rocky at all and not too crowded either. The food selection was to our liking, and we never had to wait to be seated. Overall, it was a great vacation, and I would stay here again.
You are treated so nice. The only complaint is the sales pressure for excursions and the TRS time share ( even though they say it isn’t a time share) if it walks like a duck...
This is a great hotel, it’s a big resort, takes a little bit to figure your way around. It’s great that your not limited on the al a cart restaurants. ( like other resort are doing). The only bad part was the vacation club people. They stand right behind you as soon as you check in. We did go see what they were offering and IN return we were getting a day pass to the spa. So we met with the 1st guy who showed us around (he was very nice) then he turned us over to his supervisor/negotiator. He was rude, argumentative, pushy, and confrontational. Would not answer our questions. We got so upset that we got up and left, we did not even stay to get our gift after we sat there an hour and half. The man needs to be fired.
We arrived after a long day of travel and were greeted by the front desk staff who had welcome drinks in hand! Our check in process was easy and the bell staff took our bags and us to our rooms. Our room was a Jr. Suite and it was very roomy as was the balcony. The property is HUGE and has "sister resorts" where you can use their amenities and restaurants as well, which is nice, with the exception of TRS, which is an adults only area. You had to specifically be a guest at TRS to use their pools.
The entire resort was kept very clean and the staff was very friendly and helpful. The shows at night in the lobby were fun to watch and they put on a different variety of shows from night to night. Bar staff was friendly and friendly with their pours!
The buffet dining was great if you got there when it was fresh, otherwise there were times the food was soggy or cold. The desserts were less than desirable on the buffets, with the exception of the ice cream. the Hibachi grill was ok, the waiter really makes the experience in this setting. The Brazilian restaurant, steakhouse and the Poseidon restaurants were all good experiences.
The beach is right at the tip of your fingertips and in October, when we went the seaweed was not bad at all. In fact it was almost non existent. The carts to shuttle you around run every 10 minutes so don't freak out if someone passes you up, another will be by shortly. We had an issue with the shuttle who was to return us to the airport, and the bell staff saw the frustration and helped us out tremendously by obtaining us taxis and explaining that we were running short on time. They also explained their policies with shuttle services and assured us the issue was not on our end.
I also had to visit the Dr on site at the resort. She was very friendly and professional and got me fixed up quickly with meds and I was feeling better in a day. She also kept me from having to have an ER trip while I was vacationing, which was appreciated!
All in all, the resort is very accommodating, clean and if you're traveling with family, it is family oriented. I would recommend this resort!
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41 questions, 178 answers.
Do you provide shuttle service from the airport?4 answers
5 years, 69 months ago
Kenosha,wi
Private roundtrip airport transfer service can be purchased for an additional charge with your CheapCaribbean.com vacation package.
MariaCC
it was extra but so worth the price for the transport...buy it!
rosarita
Yes they do. But you have to select it when booking your trip.
It is 1 1/2 hr ride from the airport to the resort. That would be $136. USD if you take a taxi one way.
AndreandSasha
the hotel doesn't, but cheapcaribbean offers it to you, buy it is 100% worth it, I also recommend buying the tours from them or at the hotel lobby, AVOID people at the airport.
Alex86
How far are you from the airport4 answers
5 years, 65 months ago
Jan
Grand Palladium Colonial Resort & Spa is located 50 miles south of Cancun International Airport (CUN), 20 minutes from Playa Del Carmen and seven minutes from Akumal.
CoryCC
cancun is a 45 minute drive
rosarita
About an hour, but if you take the AMStar shuttle that Cheap Caribbean books, you're with a bunch of other people from different resorts. It will take longer.
DL19
1 hour 40 minutes
Alex86
How far is the hotel from the pool/beach?4 answers
5 years, 63 months ago
Bambi
Grand Palladium Colonial Resort & Spa sits on a gorgeous white, sandy beach lined with palm trees. The distance from the beach or pool will depend on where your room is located. The resort does offer a shuttle service to help get around as well.
KristenCC
its on the beach and has a large pool
rosarita
No worries. They have 5 pools and a salt water pool and the beach is all around you. It's very close to the rooms. If on the off chance u feel it's not close enough there are trolleys that come around every 15 min to take u anywhere you want to go.
AndreandSasha
It is right on the beach. Now, where your room is on the resort is a different question. The resort is HUGE.
ESimmons79
What kind of outlets are in the room?2 answers
5 years, 62 months ago
usa
Most outlets are standard 2 prong (127V). You may need to bring adapter/converter if your appliances are 3 prong.
CCGreg
There are standard American outlets in the room, but just 2 or 3 per room (at least we could only find 2 or 3).
MoeCat
Is Grand Palladium in Rivera Maya Mexico accessible for wheelchair?3 answers
4 years, 60 months ago
Zhanna
Yes, the resort does have Handicap Facilities/ Rooms, which are available on request. The resort is also Wheelchair Accessible.
KristenCC
Yes. Saw several people in wheelchairs throughout the week.
Funtrip
Yes. Mostly.
Each building of rooms had first floor wheelchair access. All of the boardwalks and such were single level and most did not have steps. There was even a boardwalk down to the beach and a wooden area for the wheelchairs although this area was small.
Word of warning, it is a large resort and many of the boardwalks are somewhat uneven. I would think the small front wheels of a standard wheel chair might be difficult on those.
EmptyNestersMI
Are there any standard rooms near the beach3 answers
If so what building would we request
4 years, 59 months ago
Biloxi ms
Building Blocks 30-32 appear to be closest to the beach.
CCGreg
Only in the Rivera Maya section of the resort. Most rooms have a jungle view due to the position of the buildings.
Funtrip
Very few buildings are close to the beach. The "Mayan Suites" of the Colonial are closet to the beach. Some have a partial view.
EmptyNestersMI
Is there anywhere where you could get a tattoo while here?2 answers
4 years, 59 months ago
Rob
This resort does not offer any type of tattoo service. You may be able to find a tattoo shop in the nearby area.
CaitlinCC
Not on site. But you can drive into Playa and find a shop. Saw several while in Playa.
Funtrip
How do I book room for a family of 5?2 answers
what do i do if i have a family of five, 2 adults 3 kids, 20, 16 and 14. how do you price that, the website wont let me select a room, is it more for the 20 year old?
4 years, 59 months ago
RI, USA
You would have to book 2 rooms. At this resort, children are considered ages 0-12. This resort will not allow 5 adults to share 1 room. Please contact one of our Beach Experts at 1-800-915-2322 if you would like help with the booking process.
WILLCC
Please call our beach experts at 1-800-915-2322 for further assistance and pricing.
CaitlinCC
What is the difference between this and the other palladium resorts?2 answers
4 years, 58 months ago
victoria603
Please call 1-800-915-2322 for assistance.
CCGreg
Not much difference except location. You can use all the facilities at each (except the VIP section). Colonial pool has a bit more children. Colonial and Kentenah were recently renovated. Colonial and White Sands are in the middle so it's a little closer to get around.
Amanda423
How many a la cartes do you get for a 7 night stay?3 answers
4 years, 58 months ago
Pittsburgh, PA
It is limited to 3 dinners for a 1 week stay.
Shane99
As many as you'd like! They don't limit the number of times you go to ala carte. The ala carte restaurants are first-come, first-served, except for the hibachi restaurant (Sumptori, I believe), which takes reservations 24 hours in advance.
MoeCat
You can eat as many places as many times as you can possibly eat...4 times a night is fine if you can fit it
Roberto23
I am staying for 11 days. How many ala carte meals am I allowed?4 answers
4 years, 57 months ago
victoria603
The front desk just advised us that there is no limit to ala carte reservations. However you can only make 1 reservation a day. For more information please contact the resort directly.
CaitlinCC
The ala carte meals are unlimited, but there can be a wait if you go around the dinner rush (~7PM). The hibachi restaurant is the only one that requires reservations.
MoeCat
Ala carte meals are unlimited however some (3, I believe) require reservations in advance. Unless you are a member you must make the reservation early in the morning the day before you wish to dine there for supper...and members get preference.
EmptyNestersMI
As many as u like. But only with those restaurants you need to make reservations 24 her in advance.
AndreandSasha
Is room service included?5 answers
4 years, 57 months ago
victoria603
Room service is not included at this resort.
CaitlinCC
I don't believe they have room service, but they do stock a mini-fridge in your room with bottled water, soda, and beer daily. We had a night where my friend didn't feel good and stayed in the room while we went to dinner. We explained the situation to the host, who let us take a plate of food back to the room for her.
MoeCat
Yes
AndreandSasha
Yes, until 11:00.
Denise12345
With the all inclusive package, yes.
ESimmons79
how far in advance can i book restuarant reservations?4 answers
4 years, 57 months ago
donnamarie
Majority of resorts doe not allow guests to make dinner reservations until check in. For more information please contact the resort directly.
CaitlinCC
Only the hibachi restaurant (sumptori is the name, I think) takes reservations, otherwise it is first-come, first-served. We found we were able to get seated fairly quickly if we went to dinner before 6:15ish or after 9:00, otherwise there can be ~1 hour wait.
MoeCat
There's only one restaurant that requires reservations and you can do it that morning if you want. It's a fish and rice restaurant.
Megs1988
You make restaurant reservations 24 hrs in advance.
EnJoyYoSelf
s there any events during the week such as white night or anything?5 answers
4 years, 56 months ago
donnamarie
The resort does have nightly entertainment, however, they do not have specific theme parties.
KristenCC
Several different theme nights/events - but poorly posted. It would have been nice to have been sent a schedule of these events (or have them posted on the website) so one could plan for a "white & fire" [dressed] party.
Melissa007
Local vendors selling their wares is the closest thing to a white night.
Funtrip
Yes there quite a few. At checking they will give you all of that with your room keys. There is a disco EVERY NIGHT, and yes they do have white parties.
AndreandSasha
Yes, they have nightly events every day of the week. They seemed to start very late, like 11 and such. That was kind of late after being in the sun all day for us, but the white party we went to on Monday night was decent. Lots of dancing and music. I didn't go to any events at the other resorts, but I know one of the adjoining resorts has a nightclub that is 11-2 and only 18 and up.
MzLuvly87
Do they provide bottled water?8 answers
4 years, 55 months ago
NYmuffins
Yes, as much as u want. Free. The resort water is safe, all restaurants have filtered water, we drank it. But we didn't drink from faucets in room (like when brushing teeth, showering) just to be safe. It's exquisite there, GO.
1horselover365
Yes, they provide bottled water. In fact, there is a small sign in the bathroom that says that the water is not potable. So, we only drank the bottled water. The water that is served in the restaurants is good water. We had no problems.
JudyC
Yes, bottled water is available. For more information, please call us at 1.800.915.2322.
SamCC
3 bottles of water were in the mini-bar and refreshed every day. However all the water was safe to drink.
EmptyNestersMI
Yes a lot of bottle water
Dame
The water in the resort is filtered so it's safe to drink (from my experience). But they do offer I believe 4 bottles of water a day in the mini bar and don't charge you unless you need more than that.
DL19
Yes 4 liters a day in your room
Megs1988
Yes
Superniceandfun
Do any rooms offer a jacuzzi on the balcony?3 answers
4 years, 55 months ago
NJ Mom
This resort does not have any rooms with a Jacuzzi on the balcony.
CaitlinCC
I don't believe they have a Jacuzzi but they have outdoor showers.
hitch
Looked like there was an upscale section that had them
Lily8083
What kind of beer does the resort have? Are the ice cubes made with filtered water?5 answers
4 years, 53 months ago
Staten Island
The types of beer this resort offers is domestic brands to Mexico. The specific brands can change on weekly basis. Yes, the ice cubes this resort offers is made with filtered water.
CaitlinCC
Mexican & Coors
LisaPizzaPie
Dos Equis (dark and light) was the predominant beer. I think a couple bars served "Sol".
All the water was safe, including the ice cubes.
EmptyNestersMI
The ice cubes and drinking water all throughout the resort are bottled water! Except the rooms!
calicali28
Sol, coors light and dos Equis and yes the resort has their own filters. Stay thirsty my friend
Dame
How much does it cost for a safety deposit box?5 answers
4 years, 53 months ago
dfw
There is no charge from the safety deposit box.
LizCC
No charge
LisaPizzaPie
It costs nothing. There is a safe in every room that you program yourself. The staff recommends that you use it and it's free.
AndreandSasha
Nothing, it's inside the room
Megs1988
Free
SirFrederickMcJameson
How's the beach?5 answers
How's the beach? Is it small?
3 years, 46 months ago
Becky
Grand Palladium Colonial Resort & Spa sits on a gorgeous white, sandy beach lined with palm trees. Palapas for shade, beach loungers/sunbeds and towel service are complimentary.
TimCC
The beach is quite nice. I would guess nearly a mile of frontage. The North side of the resort is sandy with some reef. The South side is a bit more rocky. Lots of loungers and palapas available.
EmptyNestersMI
Very large
Lily8083
Beach is perfect: clean sand and water. It's large.
Kondrat17
The beach was not large but seemed big enough for everyone who wanted to be there. There are lots of chairs at the huge pool.
Holtzer6
whats the name of the jewelry store across from front desk4 answers
We bought a ring while on vacation and the jewelry store is also located in los Angeles but we forgot the name of the place and lost paperqork. Anyone know the name.
3 years, 45 months ago
ty
Hello, Please contact the hotel directly
bthornton
I believe it is FINI Jewelry......Nice people there.
Ironhorseman
Fini I believe
MzLuvly87
FINI. Jewelry store
LadyLibra
At what age do they watch the kids at the kids club?4 answers
3 years, 45 months ago
Vegas
There is a baby's club (ages 1-3) and kid's club (ages 4-12).
CCGreg
I think the kids were at least 4 years old.
warm17weather
Currently 3 clubs, 4 sections.
1-3, 4-12 divided into 4-8 and 9-12, and 13-17. There's different information for each age group and I would suggest trying the direct website for the most up to date information.
Wanderer85
https://www.palladiumhotelgroup.com/en/hotels/mexico/rivieramaya/grand-palladium-colonial-resort-spa/facilities
The have different clubs to accommodate children from 1yr to 19 yrs.
ESimmons79
Are there gift shops in the resort5 answers
3 years, 44 months ago
shelly787
Yes there is a souvenir shop on site.
CCGreg
Yes two large ones along with multiple other shops.
Dame
Yes, there are a few and vendors selling their goods in the lobbies and on the beach.
JSCK
Yes & they have little pop up markets on some nights as well
DL19
In the Kentanah lobby they have a huge gift shop and their things are priced much lower than the stands they set up nightly and the beach stands they have daily. I suggest looking in the shops before buying directly from the locals. You will save a great deal on a lot of items. We learned the hard way so I hope you don't :)
MzLuvly87
All Inclusive?5 answers
What type of services will I have to pay for? Food etc?
3 years, 42 months ago
North America
This hotel is All-Inclusive, these features include accommodations as selected; all meals and snacks; unlimited domestic alcoholic beverages, juices and soft drinks; taxes and gratuities. However, while this hotel includes unlimited food and drinks, some dining restrictions may apply. Please check with the front desk for details. Spa services, excursions, and some activities are available for an additional cost such as windsurfing, sailboat and catamaran courses, excursions, deep-sea, fishing, and scuba diving.
JeannieCC
You don't have to pay for any food items, that I am aware of. The only services we had to pay for during our stay were the massages from the spa. It was truly worth it though. We tipped quite a bit too, but it's not required. Any outside excursions are all on you as well.
Goteamcelia
The use of the spa, extra waters in the fridge but they refill everyday for free. You need money for bottles of wine, and tipping your waiters, otherwise it is all included in the resort.
Megs1988
All food is free. In the restaurants you would only pay if you wanted a bottle of wine or champagne with dinner. They have house wines and champs that are included. The spa is extra and all excursions are extra. Room service is free. If it is an extra charge they will tell you and have you sign a receipt and it will be charged to your room and you pay at the end of the trip at check out.
MzLuvly87
Food, most alcohol and a most activities are included. You have to pay if you want wine. Some ocean activities are not free. Room service is included. The spa is not included.
Beachlover1980
Casual dress code is for dining in the evening. Are capris allowed for women5 answers
3 years, 42 months ago
shelly787
You may check this link for dress code suggestions. https://www.cheapcaribbean.com/deals/cracking-dress-code.html
If you have any further questions or need help booking, please call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
They say casual so people don't show up in board shorts and a tank top.this is my second time here first time I always wore a collar shirt thinking I had to this time I wore nice shorts sneakers and a tshirt...you are definitely fine with capris for sure
Roberto23
Yes - we saw a little bit of everything, but did not go to the a la carte restaurants.
SuziQ09
Yeah the restaurants although the servers acted like it was fancy, was pretty casual. There were people wearing shorts and t-shirts. No beach attire by any means but you don't feel like you have to get dressed up every night.
DL19
Yes, I saw women wearing capris during dinner at these specialty restaurants. I think they're fine with most things so long as you're covered up and wearing actual clothes (I don't think bathing suit cover-ups are allowed)
EnJoyYoSelf
Is room service avaiable? And is it included in the all inclusive?5 answers
3 years, 42 months ago
shelly787
Room service is available between 11 am and 11 pm. This is included in your stay, however dining restrictions may apply. Please see the front desk for further details.
JeannieCC
it is available and it is included.
Alex86
Yes it is included and free, if it costs extra for something it will be mentioned in the menu. However, the food they serve is equivalent to the beach side bar food and not very good. We ordered it twice. It takes a very long time to get there as well. It was not very warm when it arrived either.
MzLuvly87
Yes, room service is included. Portions tended to be smaller on most items. Chicken burger was the only big food ticket item. Not really an issue though. Just order more....its all included.
ConcordO
There are premium options at an additional cost but most everything is included in the all-inclusive and room service (unless getting the premium things like bottle service for example) is included. Currently it's 11am to 11pm.
Wanderer85
What can the resort credits be used for?4 answers
3 years, 42 months ago
Nmk
This varies depending on what the resort is offering, all of the information will be available under a little question mark when you're going through the booking process. Most of the time they are coupons to be used towards a portion of the cost for room upgrades, bottles of wine, spa services, etc.
JeannieCC
The credits are really coupons off of something that isn't included. I don't remember the exact amounts but it would be like $30 off a $500 romantic night on the beach.... so not exactly worth it. I only used the coupons they had for wine which was $10 off a bottle of wine. Coupons cannot be combined. The cheapest bottle they had was like $25 so I spent $15 on wine at dinner one night.
DL19
Credits can be used for the spa , dinner on the beach , bottles of wine ,also used at the gift shops, room up grades & Palladium dollars we used ours to put towards excursion cost $50 off
LadyLibra
Can only be used for specific items in the gift shop. Can use for the spa, wine, and some other things but they are effectively coupons. You must spend X amount and you get a percentage off.
SirFrederickMcJameson
resort credits5 answers
What do the resort credits include? Is it actual credits that you can use for free tourist attraction and Spas services or is it a percent off if you purchase something else?
3 years, 40 months ago
gg
Resort credits are used for discounts off of additional amenities such as bottles of top-shelf wine, spa services, etc. These generally do not offer these items for free but for an amount to be used towards the purchase of. The specifics vary based on when you book for which travel dates, the details will be listed on your travel documents after booking.
JeannieCC
The resort credits are more like coupons you use towards purchases
poberman
The credits are a coupon you can use at the resort for money off a purchase or service.
Natlucci
It is a % off if you purchase something.
littlebit
They give you a list of what they can be used for when you arrive. They are usually just a percentage off of something...Not really a wonderful deal.
jwag
I need a room thats wheelchairs access. Meaning that shower as well3 answers
3 years, 39 months ago
stefanie
Wheelchair accessible rooms typically aren't advertised as a room category and are on a request basis (based on availability) with the hotel. Please call 1.800.915.2322 for assistance with booking.
CCGreg
First floor rooms have walk in showers
LCS2
Yes, My mom and dad had an accessable room....including shower.
littlebit
Is any spa service included?5 answers
Is any spa services included,? if not what is the cost?
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3 years, 39 months ago
lidia
They are not included. Please inquire with the resort for pricing. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Spa includes gym (weights, cardio etc) and yoga room free of charge. Steam room and any services cost money
Partyof6couple
No, the spa service is extra. I was quoted ~$100/person
EnJoyYoSelf
The spa has a variety of hot tubs and saunas that are free to use, but any sort of massage or other services are not included and they are not cheap. We booked a couples 80 minute relaxation massage for $200. The locals will walk around and book for you and you can kind of haggle them down a bit. It was a very good experience and the spa staff were very friendly.
MzLuvly87
Spa service is not included. But they do have the service. My wife had an aroma therapy session and it was about 80 usd. They also had a special while there, couples 2 for 1 massage. I think it was about 150 usd. Hope this helps.
TexasMark
Is top shelf liquor served? Can it be requested?5 answers
3 years, 39 months ago
Atlanta
Any top shelf liquors they have available would come at an additional cost. For a comprehensive list of alcohol brands, please contact the resort directly as this is always subject to change.
JeannieCC
Absolute - ly, for vodka drinkers. Beam yourself up if you like bourbon. Captain Morgan will be your guide (he was mine and never led me astray). Top shelf stuff - may not have YOUR favorite brand, but they serve suitable substitutes.
tatterteel
yes, but you have to request it.
EnJoyYoSelf
There are some places you can get it, mainly the members do. I didn't see a whole lot at the regular bars. They don't let you really pick what liquor you want. They do have duty free places in the airports for purchasing the top shelf at very good prices, however, you can only bring back a certain amount upon departure.
MzLuvly87
Yes and yes.
TexasMark
Is there a long beach to walk on ? Chairs to lay on othe beach ?5 answers
Is there a long beach to walk ? I can't tell by the picture. Looks like there is a pool instead a beach . If there is a beach to walk on are there beach chairs to lay on ?
2 years, 35 months ago
cat lady
Yes to both. The beach is huge and beautiful. Plenty of chairs on the beach.
Superniceandfun
They do have a beach and beach chairs. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
There is not a real Long Beach but there are chairs. The beach is amazing because there are varying types of beach in short area....very large rocks, beautiful soft sand, small pebbly beach, and seaweed area.
Hunterkk
Plenty of beach to walk on and I was there 8 days and never had any trouble finding chairs at any time of day!
ncmotherof4
Depending on where you stay, yes the walk is decently long. I read on some reviews that the chairs are claimed early in the day, however, my husband and I had no issues finding chairs when we went to the beach at all hours of the day.
MzLuvly87
Is alcohol included or an extra cost?5 answers
2 years, 35 months ago
BOS
Alcohol is included, however this is most often going to be domestic brands and for top shelf/premium liquors, there may be an additional cost.
JeannieCC
Alcohol IS included in the all inclusive price.
peewee63
included
Mdelca
ALL INCLUDED! Except if you want wine with dinner that's extra. You just walk up to the bar order a drink and walk away. Of course you can always tip too
Yoamormexico
It's an all inclusive resort, so alcohol is included. I will say though, that if you go eat at a specialty restaurant, they do have a premium wine list that is not included in the AI price, so you would have to pay extra for that. All other alcohol is included though.
EnJoyYoSelf
Do you have acess to all of the resorts at Grand Palladium including all bars and restaurants?5 answers
2 years, 34 months ago
Boston
You get access to three other Palladiums - mega-sized treat for you - four resorts for one.
StevieCC
Yes, everything is included!
SarahFormont
All except the one restaurant and a couple of lounges for the Royal and preferred people.
Kobejones
you do not have access to the premium part ( @3 restaurants) but there is plenty of other restaurants and bars (10)
Alex86
Yes you have access to all the resorts with the exception of the adults only resort. You are able to go to any restaurant, bar, buffet, etc.
Britt1234
Is there a pool bar, swim up bar?5 answers
2 years, 33 months ago
Texas
Yes, they do. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
There is a swim up bar at the pool! Bring a thermos thing if you'd like to use it in the water to carry around in the water.
SarahFormont
Yes. A very cool and wet bar is adjacent the main swimming pool.
tatterteel
Yes there is one at the main pool.
Britt1234
yes, however, you have to swim to get there unless you are above 5'8 as it is deep.
Mdelca
Do you have the bean bag toss game, a game with 2 boards with 1 hole and 4 bean bags?5 answers
We are going as a group and love the bean bag game!
2 years, 33 months ago
Sabattus, Maine
I've never seen that game anywhere in the Caribbean/Mexico.
CCGreg
Yes, I saw a couple. One by each large pool.
Kobejones
Did not see "corn hole" played at the resort. But there's plenty of other things to do - shuffleboard, tennis, beach volleyball, mini-golf. Take a Segway tour - so much fun!
tatterteel
They do at the White Sands resort which is right next to this one. That is the only corn hole game I saw available to the public. They may have them elsewhere, but I didn't go to every place.
MzLuvly87
Yes, they have corn hole to play.
Beachlover1980
With the resort so big, when you want to travel outside the resort do you have to walk to a bus stop and if you do how far do you have to go.5 answers
2 years, 33 months ago
tina
You could walk to a bus stop or get a cab (usually the concierge can assist with this). As for distance, it depends on room location.
JeannieCC
The cabins are connected by walkways through the jungle to the main building where tours depart. Depending on your cabin's location, the walk may be 5 to 10 minutes and is not strenuous. Your tour departure is efficiently arranged by the resort staff once your arrive at the main building. Just let them know where you're going and take a seat. They'll call you forward when it's time to go. Have a great vacation!
tatterteel
Once you figure your way around each resort is just a short walking distance. You can also call to have a golf cart pick you up at your room or walk a short 2-3 min walk to any of the lobbies and get a ride from there.
Britt1234
The resort has a train and golf carts that take you to different areas of the resort itself. If you want to travel outside the resort you can set up a taxi or travel bus at the lobby and the taxi will pick you up right at the lobby of your resort so you don't have to wander around looking for a bus stop. Everyone is super nice as well so if you have no idea how things work (like myself) they will help you in anyway possible.
Yoamormexico
I don't know about public transportation in that area, but I will say that I saw a taxi pull up to the lobby to take a couple off of the resort.
EnJoyYoSelf
What is the minimum check in age?5 answers
I am 18 and was wondering if i can personally chck in?
2 years, 31 months ago
Maine
18 years is minimum age for at least one occupant in the room. There may be other restrictions during Spring Break time periods.
CCGreg
yes! As long as ur one reservation
TesaH
Yes 18 is the legal age to do everything there including drink. You should be just fine.
MzLuvly87
I think so. 18 is an adult so should be no problem.
ConcordO
Yes, you can check in at 18.
Taylor161
Do they have Catholic Mass on property5 answers
2 years, 28 months ago
Pat
Please check with the resort directly in regards to churches nearby the resort. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Yes, they have a beautiful chapel and services on Sunday.
jswwrites
Yes
BeachGirl123
I think there is. They have a church like inside the resort. I don’t know if they office mass
MiquelCosta
According to the bulletin boards and information in the rooms the have services in the chapel located near the Colonial Lobby on Sunday mornings.
Wanderer85
Will the shuttles take you to all if the palladiums?5 answers
2 years, 27 months ago
Stephanie
The shuttles do provide transportation throughout the entire Palladium complex.
JeannieCC
No. The shuttles only take you between the different lobbies within the same resort.
BeachLady80
The golf carts within the resort will take you to each, yes. Three total that are accessible to all guests. The Royal Suites is under construction and will separate from the Grand Palladium in the near future.
LCS2
There are shuttles that takes you to the other hotels, but they are all within walking distance. We basically walked everywhere but when we did take the shuttles there was either no or very little wait time.
Mamba
Definitely. 24/7
Davewiese
Does the hotel offer wedding packages?5 answers
2 years, 27 months ago
MOHduties
Yes it does, Off of the lobby they have a weddings office. There was a wedding during our stay.
SVacationQueen
Yes, I believe so.
Julidee
There were some wedding taking place the week I stayed at the resort. The resort has a church on premises. The church has an authentic Mexican feel to it. Very pretty.
Mamba
Yes they do. There was two weddings while I was there
Pmitch54
yes. There were atleast 2 wedding per day while we were there
GWebb
Is there good snorkling close to shore?5 answers
Is seaweed a problem on the beach
2 years, 26 months ago
Overland Park, KS
The seaweed wasn't bad when we were there - Sargassum weed is seasonal - and they raked the beach daily.
jswwrites
Yes, there is seaweed on the beach. I'm a pool person, so it doesn't matter to me. We did enjoy snorkeling from the beach. There's a lot of coral--a great environment for fish.
Julidee
I don't know about snorkeling. It was red flag days every day so never had a chance to check it out. Seaweed was a definite problem when I was there in February 2018
BeachGirl123
Depends on the day and wind condition. My son snorkeled right off the beach
Davewiese
Yes. Reefs with lots of fish right from beach!
Chiro
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Room Information
Grand Palladium Colonial Resort & Spa features 413 comfortable accommodations equipped with air conditioning, satellite TV, daily-refilled minibar, ceiling fan, a terrace or balcony with garden views and room service from 11am-11pm.
The all-inclusive aah-some of it all - you want it? They deliver.
Over 800 yards of white sand for your beach frolicking, or chillaxing.
You won't need reservations at any of the restaurants.
Zentropia Spa at the nearby Grand Palladium Kantenah - hydrotherapy and couples' massage.
The crazy good breakfast buffet that beach lovers rave about.
What We'd Change
The Grand Palladium property is huge so it can be a bit of a trek for the tired traveler, but Grand Palladium Colonial is prepared with a transfer service to take you where you want to be on the property.
Why You Should Go
It's in gorgeous Akumal, and 45 minutes away from Cancun airport. You'll be sipping cocktails soon.
You get access to three other Palladiums - mega-sized treat for you - four resorts for one.
There's a bar called "Hemmingway." Bring your notebook and channel your inner author.
The grounds are massive. If you don't want a good walking workout, grab a shuttle.
You can drop your munchkins off at the Kids clubs - you get to go play on your own.
Available Amenities
Tour Assistance
Beach
Cable/Satellite TV
Babysitting/Child Care ($)
Children's Activities
Children's Pool
Cribs Available on Request
Currency Exchange
Daily Maid Service
Fitness/Exercise Room
Grocery Store
Kayaks
Kids Club
Laundry Services ($)
Lounge Chairs/Umbrellas
Snorkeling
Swim-Up Bar(s)
Internet Access ($)
Tennis Court(s)
Scuba Diving ($)
Shuttle Service
Sailing
Aerobics
24 Hour Front Desk
Wedding Services
Parking
Safe Deposit Box
Archery
Mini Golf
Badminton
Basketball
Soccer
Water Polo
Game Room
Shuffleboard
Darts
Spa Services ($)
Porter/Bellhop
Shopping
Teen Club
Fax Machine ($)
12 Restaurants
Ice Machine
15 Bars/Lounges
Honeymoon Packages ($)
Aqua Aerobics
Beach Volleyball
Wireless Internet
Watersports Center ($)
Beach Towels
Loungers at Beach and Pool
Beauty Salon ($)
Handicap Facilities/Wheelchair Accessible
Evening Entertainment
Handicap Rooms (on request)
Freshwater Swimming Pool(s)
Dive Shop ($)
ATM/Banking ($)
Fishing ($)
Doctor on call 24 hours
Banquet Facilities ($)
Nearby Excursions & Attractions
Bars and Nightlife
Beach
Chichen Itza and Coba Ruins
Deep-Sea Fishing
Dive Shop(s)
Fitness Center
Golf Course(s)
Grocery Store(s)
Kayaking
Mayan Ruins
Nature Park(s)
Scuba Diving
Shopping
Watersports Rentals
Windsurfing
Map of Local Area
Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every
budget and every activity.
Grand Palladium Colonial Resort & Spa
Carretera Chetumal-Puerto Juarez Km. 256-100
+52 984 877 2100
Hotel Description
Grand Palladium Colonial Resort & Spa
Expansive and epic, this palatial garden of Beach Eden has it all: scads of delish nosh spots and bar after bar where you can get your drink on. Zen-centric spa with treatments that range from Vichy massage to vapors baths to stress-ousting massages. Oceans of water sports and Mayan ruins are just a short hop away. If you want more adventure, head over to the other three Grand Palladiums in this Complex de Awesome. The ways to achieve total beachness are endless.
DINING
Here, it's an Epicurean Journey: the cuisine will take you through Italy, then guide you through the Mediterranean, venturing south to Brazil, then finishing with a sizzling, taste bud-slaying steak. And, you won't need reservations at any of the restaurants. Dig in.
La Laguna
Type: Italian Hours: Continental Breakfast - Daily, 11am-11:45am; Lunch - Daily,
noon-4pm; Snacks - Daily, 4pm-5pm; Afternoon Tea - Daily, 5pm-6pm; Dinner -
Daily, 6pm-10pm Description: Buffet restaurant serving Italian dishes. Located under the
palapa.
Kabah Type: International Hours: Breakfast - Daily, 7am-11am; Lunch - Daily, 1:30pm-3:30pm; Dinner
- Daily, 6pm-10:30pm Description: Smoke-free buffet restaurant serving Italian and Mexican
dishes. Located in the Grand Palladium Riviera section.
La Adelita
Type: Mexican Hours: Daily, 5:30pm-10:30pm Description: A la carte, smoke-free restaurant serving Mexican cuisine.
Located in the Grand Palladium Colonial.
El Dorado Type: Steakhouse Hours: Daily, 5:30pm-10:30pm Description: A la carte, smoke-free restaurant serving steaks and other
grilled specialties. Located at Grand Palladium Colonial. Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.
Bamboo
Type: Asian Hours: Daily, 5:30pm-10:30pm Description: A la carte, smoke-free restaurant serving Asian cuisine.
Located in the Grand Palladium White Sand section. Hours subject to change. Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.
Ribs & More
Type: Barbecue Hours: Daily, 5:30pm-10:30pm Description: A la carte, smoke-free restaurant serving barbecue and
other casual favorites. Located in the Grand Palladium White Sand section. Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.
Rodizio
Type: Brazilian Hours: Daily, 5:30pm-10:30pm Description: A la carte, smoke-free restaurant serving Brazilian
specialties. Located in the Grand Palladium White Sand section. Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.
Portofino
Type: Italian Hours: Daily, 5:30pm-10:30pm Description: A la carte, smoke-free restaurant serving Italian cuisine.
Located in the Grand Palladium White Sand section. Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.
Mare Nostrum
Type: Mediterranean Hours: Daily, 5:30pm-10:30pm Description: A la carte, smoke-free restaurant serving Mediterranean
cuisine. Located at Grand Palladium Kantenah.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.
El Gran Azul
Type: International Hours: Breakfast - Daily, 7am-10:30pm; Dinner - Daily, 6pm-10pm Description: Poolside buffet restaurant serving Italian and Mexican
dishes. Located in the Grand Palladium Kantenah section.
Tikal
Type: International Hours: Breakfast - Daily, 7am-10:30pm; Dinner - Daily, 6pm-10pm Description: Smoke-free buffet restaurant serving Italian and Mexican
dishes. Located in the Grand Palladium Kantenah section.
Beach BBQ
Type: Barbecue Hours: Friday, 7pm-10pm Description: Casual barbecue fare served on the beach with live
music.
All hours are subject to change.
BARS/NIGHTLIFE
Drinks, glorious drinks can be had every which way here: chillax by the pool or the beach. Hang in the lobby or theater. With three other resorts nearby, the possibilities are exponential. Salud!
Kantenah Bar
Lobby bar. Daily, 10am-midnight.
Churchill Bar
Daily, 6pm-midnight.
Hemingway Bar
Daily, 6pm-midnight.
El Rinconcito Bar
Pool bar. Daily, 10am-6pm.
Colonial Bar
Daily, 10am-1am.
Gran Azul Bar
Daily, 10am-midnight.
La Plaza Bar
Theater bar. Daily, 8:30pm-11pm.
Beach Bar
Snack bar. Open 24 hours.
Riviera Bar
Lobby bar. Daily, 10am-1am.
El Teatro Bar
Theater bar. Daily, 8:30-11pm.
La Laguna Bar
Daily, 10am-midnight.
Punta Emilia Bar
Beach bar. Open 24 hours.
Secret Bar
Daily, 10am-midnight.
La Isla Bar
Daily, 10am-7pm.
Las Rocas Bar
Daily, 10am-6pm.
All hours are subject to change.
BEACHES AND POOLS
How about a dreamtastic white, sandy beach hugged with palm trees? Palapas for shade? Got that. A lake-style pool with a swim-up bar? A coolio salt water pool? Four sweet Jacuzzis for bubbly relaxation? Got that, too. Beach Citizens, this is your escape-haven.
SPORTS/ACTIVITIES
Water
Beach volleyball
Snorkeling
Water Polo
Water aerobics
Sailing
Kayaks
Pedal boats
Available for an additional cost:
Windsurfing, sailboat and catamaran courses
Excursions
Deep-sea fishing
Scuba diving
Land
Fitness center
Aerobics
Mini golf
Ping-pong
Archery
Rifle practice
Darts
Billards (fees apply)
Tennis
Basketball
Soccer
Shuffleboard
Petanque
INTERNET
Complimentary Wi-Fi is included in all guest rooms and the lobby.
SPA SERVICES
A full-service spa, Zentropia Spa, is located at the Grand Palladium Kantenah
Resort & Spa. Daily, 9am-8pm.
Reservations are required. Children under 18 are not allowed in the spa.
*Please note: A charge of $50 USD per person/per day is required for wet areas in the SPA at Grand Palladium.
Access to hydrotherapy circuit
Relaxation area
Massages
Unisex hair salon
Facials, body treatments and exfoliations
Waxing
Manicures and pedicures
Healthy bar: 4 different snacks, almonds and fruits; juice therapy (10 different, 100% natural), teas and Nespresso coffee machine.
CHILD CARE
Supervised activities are available for children. Please contact the resort
directly for more information.
ADDITIONAL INFORMATION
Location
Grand Palladium Colonial Resort & Spa is located 50 miles south of Cancun International Airport (CUN), 20 minutes from Playa Del
Carmen and seven minutes from Akumal.
Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check in for possible incidentals not
included in your hotel reservation.
Spring Break/Youth Policy
Policy for Spring Breakers or Student Groups: Palladium Hotel Group does not accept these type of groups at any time of the year, regardless of their age and whether or not they are escorted. At Palladium Hotel Group we reserve the right to withhold admission should any of these groups make a reservation and come to stay at one of the resorts. Official photo ID and full stay deposit will be required at check-in if it is obvious that the group is made up of students traveling together. Guests will be removed from property in the case of any disturbance or complaint from other guests or hotel staff.
Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico and
Costa Rica may put limits on the use of motorized water sports and loud
music.
Resort Update
Palladium Hotels & Resorts has announced plans to upgrade its Riviera Maya Complex throughout 2017, including incorporating the current Grand Palladium Riviera Resort & Spa into The Royal Suites Yucatan. This transformation will be completed in various phases starting on June 1, 2017. Construction will mostly take place within the current Grand Palladium Riviera Resort & Spa and will have minimal impact. All guestrooms within the hotel, the rocky walkway along the water & the salt water pool area will be closed to all guests during the completion of the project. All other areas including the Riviera Lobby, Disco & Theatre, El Jardin Restaurant and the current The Royal Suites Lobby will be closed during certain dates listed below. During times of closure, the areas will not be accessible to guests and should therefore not impact the guest experience.
Below is a complete project timeline:
Disco & Theatre:
June 1-November 1, 2017: Construction will be in progress in the Disco and Theatre of the current Grand Palladium Riviera Resort & Spa. During this time, alternate entertainment venues will be provided to guests. Once construction to the Disco and Theatre are complete, the Disco will convert to become one of four exclusive restaurants available to guests of The Royal Suites Yucatan and the Theatre will become the second exclusive restaurant providing guests with a Dinner and Show themed experience referred to as the Cabaret.
Riviera Lobby and Kabah Buffet:
June 1-September 15, 2017: Construction will be in progress at the current Riviera Lobby which will convert to the new The Royal Suites Lobby. Guests will not be affected by this construction since all guestrooms in Riviera will be closed. All hotel services will be available at the adjoining White Sand, Colonial and Kantenah Lobbies.
Construction will also be in progress at the Kabah Buffet. During this time, breakfast, lunch and dinner will be available at La Laguna as well as the other restaurants within the Riviera Maya Complex.
The renovated Kabah Buffet will feature 2 separate sections (1 buffet exclusively available to guests of The Royal Suites and 1 for guests of Grand Palladium).
El Jardin Restaurant & the current The Royal Suites Lobby:
September 16-December 1, 2017: Construction will be in progress at El Jardin restaurant and the current lobby of The Royal Suites. The current lobby for The Royal Suites will convert into 2 separate a la carte restaurants. By this time, the new lobby for The Royal Suites will be open at its new location and the buffet will be available at Kabah.
Environmental Levy Fee
The Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean. Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors effective September 1, 2017. Hotels will collect 20 Mexican pesos per room per day on check out; the proceeds will be deposited in an environmental trust to fund local projects. The Municipalidad of Solidaridad thanks you for your understanding and support of this worthwhile endeavor. Thank you and enjoy your visit.
All hours, fees, amenities, information and services are subject to change
without notice.
