El Dorado Casitas Royale, a Spa Resort - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

9935 reviews

• 

  Another Great Vacation!

  We just returned from El Dorado Casitas. My husband and I went with our 2 daughters and their boyfriend's, and everyone had a wonderful time! This is about the 6th time we have stayed at this resort, and it did not disappoint! The weather was perfect, the food was amazing, and the employees were all exceptional! We were in Building 31 and the taco lunch everyday was so good! We have no complaints whatsoever about any of the meals we had and never had a bad one. Kampai is our favorite restaurant, followed by Casitas Italia. We also loved Santa Fe for breakfast. There is not much to complain about, but I just wanted to mention a few things: 1.) I really wish they would have a better qualify of house wine. The Chardonnay and Merlot were the only ones that were half decent but still not great. It would be nice if they upgraded the kind of wine they serve. 2.) I wish there were more cardio equipment at the Fitness Center. They only have 3 treadmills and 2 bikes, so sometimes you had to wait for the equipment. But I loved the cold eucalyptus towels they had there. It was so wonderful after a hard workout. Yes, the beach is not the greatest and the seaweed was a real problem this year, but that certainly is not the resort's fault. Something happened this year and it became a problem everywhere. The workers do their best to get rid of it, but it's an endless battle. We did the day tour to Maroma and it was even worse there. The beach itself is beautiful, but the seaweed is really bad. But again, this is a problem everywhere and beyond the resorts control. All of the employees are amazing at this resort, but I want to mention a few that really stood out for us: First of all, our Butlers, Ruben and Fernando were exceptional. They took such good care of all 6 of us and were very attentive. Every night Ruben would leave a little nightcap and dessert for us which was such a great touch! They really were amazing butlers! Next, Jacob and Emiliano at the Concierge for Building 31 were also amazing. They were always available to help us and made our stay special and always said hello when we passed by. Karla at the check-in lounge made our check-in experience so easy! This was the best check-in experience we have ever had, so thank you! And lastly Mauricio and Soraya in the sales office were so knowledgeable and helpful. They are an asset to this company Again, there was no bad employee. Everyone is hard working and helpful. I'm sorry this review is so long, but there is so much to write about. I really don't know how anyone can not have a great time here. We can't wait to go back next year! Thank you El Dorado!!!

  Jul 08, 2025
• 

  A great experience!

  The resort is gorgeous! The food is excellent. Everywhere you go there are little touches that create an exotic ambiance. The staff are all attentive and friendly. Adrianna was my butler, she is the best!

  Jul 06, 2025
• 

  THERE IS NO BEACH!

  I had such high hopes! The only thing I liked about the resort was the room. Clean, comfy bed, outdoor shower, and private pool. That being said, maid may have swiped some $$ out of my husbands bag. Check in was fine but they didn’t provide any sort of map, just told us to use their app. And the app is TERRIBLE, things are not marked accurately and after 6 days, still could not find all the places to eat. Saw our butler all of one time. Liked the room but you had to climb a flight of wooden stairs to get to the room. Older generations would have problems and there is no elevator Biggest complaint is the beach/ocean. As in, there is no access! There are literally cement barriers lining the ENTIRE property. We walked to the end thinking eventually we could clear them- NOPE! They don’t want you in the ocean because the waves could throw you into one of the cement hunks and kill you. You have to scale a cement border to even access the ocean. They were also in the process of putting up a chain link fence into the water to help control the seaweed. I saw hardly any employees on the resort (felt like a ghost town), all the employees were raking up seaweed. Which by the way, smells like a sewer when it’s collected Be prepared to walk! It was 0.8 miles from our room to the lobby (where the main breakfast buffet is located). There are shuttles…. when you can find one. It’s a good 25 minute wait between them. Time to wait is on digital signs so yeah…. Might as well walk. Casitas is one of three resorts on the property. So the entire property is HUGE and the restaurants are hidden and spaced out. Some of the restaurants are on the generations resort which allows kids. Not the romantic vibe we were going for Food was awful. I have been to MX many times, multiple all inclusive hotels, this place had the worst food by far. All proteins overcooked. Most meals are stews so the meats just over steam/boil. Nothing had flavor or texture. My husband and I lost weight! If you want to sit in the pool and drink, this place is for you. Lots of pools, not a lot of people. No activities, just alcohol. My friend got married here. Things were not set up by the time guests arrived and they forgot flowers for her bouquet. Who does that???? I don’t understand how this resort got such high ratings!

  Jul 06, 2025
• 

  Just OK

  Not as nice as it has been in the past. May have to think seriously if we will return next year. The facility is less lush and well maintained as it has been in the past. The foods are ok, not great. However the addition of the coffee/ice-cream bar was a nice surprise. Shows are just OK, no afterhours bands. If it is a rain day, bring your own games or a good book, there is no where to get these on site.

  Jul 03, 2025
• 

  Resort appears to be headed downhill

  I'm reading the reviews on here and seeing the 4 and 5 star reviews, and have to conclude the reviews are very outdated. Maybe at one time the hotel was substantially better, but those days seem to be gone. The impression I get is that the hotel is in some kind of managed decline. For one, I didn't see a lot of guests around at all. The restaurants, pools, and bars were often empty or had a few people in them. I would not be surprised to see this placed closed in a few years. Some of the negatives: * This hotel has no swimmable beach. I didn't see one person laying out on the beach the entire time I was there. Moreover, the hotel installed giant concrete concrete blocks that make the beach look ugly -- it looks like something the military would install to prevent an amphibious invasion. They offer a shuttle that goes to another beach that arrives at 8:30AM and picks you up at 5PM, but the question is why not just stay at another resort that has a proper beach? * The food is generally overcooked. We never had one meal there we'd say was good. Many of the other hotels we've stayed at offer much more variety and substantially higher quality. The one day we got room service the food arrived late and cold. * Pools weren't heated. * Several people our trip got diarrhea. * Maid (or someone) entered my room and stole money. * You have to make reservations at the restaurants. This is despite having mostly empty tables. Many resorts don't require you to make a reservation, which is nice because you can eat when you like for the day. * Things in general just weren't well-organized. A lot of minor things: the butler never gave us a map, the map was inaccurate, the butler said the candlelit dinner was closed when asked (even though it was a weekday), , you have to checkout twice (even if you checkout the day before). * You'd see room service trays left outside people's doors and it'd be 12 hours later and it'd still be there. * A lot of shops and services there keep bankers hours, or never opened, or it's unclear when they're supposed to be open. For instance, there was a theatre (with a stage as well), but it never was opened, nor did I ever see anyone there. I never saw any kind of schedule that showed what was being played there or who was performing. I didn't get the impression it was ever used. * At other resorts, when you arrive, you're greeted with some champagne and warmly welcomed -- never saw that here. * At other resorts, when you leave, you're given a questionnaire where you're asked to rate the hotel's services item-by-item. Never saw that here. * An oddity: Their wifi network blocks Tripadvisor. I thought that was pretty strange. * Not a big deal, but you often have to walk quite a ways to get to a restaurant, so you are dependent on the shuttles, who service can be sporadic. * Room could uses some updates. The overflow opening in our sink wasn't installed properly and almost flooded the room. The room lighting was too dark. Some of the positives: * Overall the rooms were quite nice. Comfortable bed, working AC, a shower, bath, and an outside shower, which was a very nice touch. Many of the rooms have their own private pool. * The grounds were quite nice. Again, it made me wonder if this place had a heyday years ago. * All of the employees I met were nice. My belief is that with any organization, if there's a problem, 80% of the time the issue can be tracked to leadership. * There are ample pools to swim in.

  Jul 02, 2025