What We Love
- From personal Jacuzzis on private terraces to over-sized canopy beds on the beach, you'll relish every moment at this resort.
- There are two, huge, free-form pools that occupy more than 30,000 sq. ft. between the main buildings of the resort and the beach.
- Consider pampering yourself with the "Labyrinth of Sensations," located at the hotel's state-of-the-art spa.
Things to Know
- The resort is approximately 40 minutes from the airport
- The spa offers special packages for couples, as well as for pregnant women.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
Resort Details
- Cuore di RossiFeatures A la carte contemporary Italian cuisine, complemented by a wide selection of international wines.
- Don IsiTraditional Mexican cuisine served A la carte, located in a building recreating the patio of a traditional Mexican Hacienda.
- Jaal-HaRestaurant buffet & bar located on the beach can be set up for a total of 330 people during banquets. This restaurant provides breathtaking views of the ocean and cool breezes year round.
- L´AtelierA haute dining restaurant featuring A la carte French cuisine with live cooking demonstrations. Watch our expert chefs prepare your meal in the open kitchen.
- Restaurante Grand Festival BuffetExclusive buffet featuring fine international cuisine offering nightly themed dinners.
- Various Lounges/Bars- Main Beach Bar
- Theater Bar
- The Lounge
- 24-hour front desk
- 24-hour room service†
- Accessible facilities
- Airport shuttle service†
- Babysitting†
- Baggage hold
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- 24-hour front desk
- 24-hour room service†
- Complies with Local/State/Federal laws for disabled
- Airport shuttle service†
- Babysitting†
- Baggage hold
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Concierge desk
- Currency exchange†
- Dry cleaning†
- Elevators
- Exercise gym
- Free parking
- Game room
- Gift/News stand†
- Housekeeping - daily
- Laundry/Valet service†
- Meal Plan Type: All Inclusive
- Multilingual staff
- Pool
- Safe deposit box
- Shopping mall†
- Spa†
- Tennis court
- Tour/sightseeing desk
- Wakeup service
- Water sports†
- Business Services†
- Contact resort for information.
† Fees may apply
- Children's poolThere is 1 children's pool on-site.
- Children's program, onsiteSupervised activities for children through the age of 12. Open daily and includes:
Nursery
Mini-cafeteria
Children's pool with water slide
Play ground area
Play Station 2
T.V.
Sport activities - Direct access to a beach
- Fitness center on-site
- Motorized Water Sports †Parasailing
Scuba diving
Jet skis - Non-Motorized Water SportsKayaks
Windsurfing
Paddle boats - PoolThere are 3 pools on-site.
- Spa †
- Tennis courtThere are 2 tennis courts on-site.
- On-site EntertainmentShows are held temporarely at Jaal-Ha, beach restaurant . A professional contracted ballet and hotel animation staff provide a variety of shows along with a full theater.
- Cozumel Ferry
- Playa del Carmen
- Other Local Attractions•Tulum, Mayan archeological site is located 37 miles south of the resort
•Chichen Itza, the most important religious, commercial and cultural city of the Mayan civilization. Distance from resort: 142 miles South-west
•Xcaret, eco-archeological park. Water activities, eco tourism and dinner show. Distance from resort: 12 miles South
•Delphinus, swimming with dolphins. Distance from resort: 12 miles South
•Xel-Ha, water and nature park. Distance from resort: 25 miles South
•Cozumel, home to world class scuba diving and one of the worlds best reefs. Distance from resort: 10 miles East.
•Cancun, well known for its night life and luxurious shopping centers. Distance from resort: 35 miles North.
•Mayakoba, El Camaleón, golf club (home to PGA tournaments). Distance from resort: 3 miles South
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
18325 reviews
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Jul 07, 2025VIP Experience
I have been a member for many years now, and each stay I always look forward to seeing Andres at the VIP Beach area. It's so nice to always come back and experience his sunny demeanor. He is always willing to help with what we need. From something simple as requesting an umbrella to the room, to changing dinner reservations. He is always one of the best parts of the stay. Each year we look forward to seeing him again.
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Jul 06, 2025Disappointing Stay at BlueBay Grand Esmeralda – Not Worth the 4-Star Rating
We booked a 7-day vacation through Sunwing for three families, choosing BlueBay Grand Esmeralda based on its advertised 4-star rating. Sadly, the reality didn’t match the promise. Flights: Booked via WestJet. Smooth check-in, but extremely limited service onboard. No food included — only beverages, with minimal options for purchase. Arrival & Check-in: Arrived on a rainy day, only to be told our rooms weren't ready — we waited over 3 hours. The lobby was leaking badly, and there were no welcome drinks. Staff were not friendly or helpful. Rooms: Outdated and in terrible condition. Mold on walls, peeling plaster, uncomfortable beds, jammed doors, and broken locks. TV had no decent channels. Definitely not 4-star quality. Resort Experience: The resort was overcrowded, particularly due to large student groups. It felt more like a spring break party zone than a relaxing getaway. Long queues for everything — restaurants, bars, coffee, etc. Food & Drinks: Two buffet restaurants were walk-in, others required advance booking. Menu barely changed throughout the week. Alcohol was low quality. Scam Warning: Aggressive marketing staff roam the resort, pushing a “presentation” in exchange for free tequila or massages — just a thinly-veiled timeshare pitch. If you decline, they become unpleasant and don't honor their gift offers. Final Thoughts: We wouldn’t return. While the property grounds were decent, the rooms, service, food, and overall vibe fell far short of expectations. Look elsewhere if you're seeking a peaceful, family-friendly resort.
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Jul 05, 2025
Nice resort, with great entertainment and an awesome concierge
We had a fantastic time. THE RESORT... The room was clean and well stocked. We had staff come everyday to top up the mini fridge and clean our room. There was an issue with the air-conditioning but they sent a maintenance man out to fix it immediately. The food was fresh and tasty. Breakfast at the beach restaurant (ask for Daniel's section, you won't be disappointed) was good but can get busy fast. With that said, hey have another giant restaurant that served breakfast so, no big deal. They have 6 restaurants for evening meals. I'd recommend going to the Mexican restaurant (fresh to order Guacamole was a great added touch) Steakhouse or the Italian restaurants. We also attended an amazing multi course tasting. If it's still being offered, I'd highly suggest it. The food and drink pairings were on point but be prepared...it's a lot of food (don't eat before you go) and it was over 3.5hrs start to finish. The grounds were clean and well maintained. They were really on top of trying to keep the beach free of seaweed (we had been to another resort, that had so much seaweed, that you couldn't access the beach at all. The Catamaran ride was fun but I loved what was called "The Sunset Cruise". It's a boat that takes you out to a reef, where you're given the opportunity to snorkel. Although I didn't participate, the guys had fun Fishing...with the pictures to prove it. Entertainment by the pool everyday was fun and the nightly shows were amazing! Loved the Fire Show! THE STAFF... This is where the resort shines! They employ friendly and helpful staff (all around) but some staff members went above and beyond to make sure we have the best time! Andreas is the VIP of VIPs when it comes to his job as a concierge. If you have questions he has the answers and on the rare occasion that he doesn't know the answer, he'll find it out for you right away. He helped with room keys, directions, arranged trasportation via golf carts, stocked towels, walked guests to their boating/cruise adventures, cleaned our beach area, all while making drinks, and engaging with guests. Any situation thrown at him, he handled with a smile. Andreas made us (and others) feel like valued guests, friends even. And how that man remembers everyone's names, is insane!!! All in all a fantastic and memorable time.
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Jun 30, 2025
Seafood restaurant experience
Benjamin the waiter was very accommodating and attentive towards our needs, he explained to us our food options very well and communicated to us in English very well. He keeps a strong smile despite long shift! Not to mention, Tanya was also excellent and made our whole dining experience at Seafood restaurant amazing. Kudos to the two!! Well done!!
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Jun 28, 2025
Best worker ever!
Andres made the trip amazing. The resort wouldn't be great without him l. He gets you whatever you need and always is pleasant. Multiple times he brought a chess set from home for us to play. All while serving everyone else at the beach bar.
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of $31.12 mxn pesos per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
- AdvisoryMexican Government has implemented a new General Law for Tobacco Control that came into force during the month of January 2023. With its implementation has prohibited smoking in public areas including open spaces.We therefore inform you that smoking areas have been set up throughout the hotel which are clearly identified. In all of them.This measure also applies to Cigars and electronic cigarettes.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed