What We Love

  • From personal Jacuzzis on private terraces to over-sized canopy beds on the beach, you'll relish every moment at this resort.
  • There are two, huge, free-form pools that occupy more than 30,000 sq. ft. between the main buildings of the resort and the beach.
  • Consider pampering yourself with the "Labyrinth of Sensations," located at the hotel's state-of-the-art spa.

Things to Know

  • The resort is approximately 40 minutes from the airport 
  • The spa offers special packages for couples, as well as for pregnant women.
  • Maximize your vacay hours by checking pick-up times on scheduled transfers.

Resort Details

Dining
Modern global cuisine matches old-world charm at BlueBay's acclaimed restaurants.
OnSite Dining
  • Cuore di Rossi
    Features A la carte contemporary Italian cuisine, complemented by a wide selection of international wines.
  • Don Isi
    Traditional Mexican cuisine served A la carte, located in a building recreating the patio of a traditional Mexican Hacienda.
  • Jaal-Ha
    Restaurant buffet & bar located on the beach can be set up for a total of 330 people during banquets. This restaurant provides breathtaking views of the ocean and cool breezes year round.
  • L´Atelier
    A haute dining restaurant featuring A la carte French cuisine with live cooking demonstrations. Watch our expert chefs prepare your meal in the open kitchen. 
  • Restaurante Grand Festival Buffet
    Exclusive buffet featuring fine international cuisine offering nightly themed dinners.
  • Various Lounges/Bars
    - Main Beach Bar
    - Theater Bar
    - The Lounge
A 24-hour front desk, daily housekeeping and fitness center are just a few of the great amenities!
On-Site Amenities
  • 24-hour front desk
  • 24-hour room service†
  • Accessible facilities
  • Airport shuttle service†
  • Babysitting†
  • Baggage hold
  • Bell staff/porter
  • Children programs
  • Children welcome
  • Children's play area
  • 24-hour front desk
  • 24-hour room service†
  • Complies with Local/State/Federal laws for disabled
  • Airport shuttle service†
  • Babysitting†
  • Baggage hold
  • Bell staff/porter
  • Children programs
  • Children welcome
  • Children's play area
  • Concierge desk
  • Currency exchange†
  • Dry cleaning†
  • Elevators
  • Exercise gym
  • Free parking
  • Game room
  • Gift/News stand†
  • Housekeeping - daily
  • Laundry/Valet service†
  • Meal Plan Type: All Inclusive
  • Multilingual staff
  • Pool
  • Safe deposit box
  • Shopping mall†
  • Spa†
  • Tennis court
  • Tour/sightseeing desk
  • Wakeup service
  • Water sports†
Off-Site Amenities
  • Business Services†
On-Site Wedding Services
  • Contact resort for information.

† Fees may apply

Relax poolside, or enjoy a more thrilling outing in the waves with scuba and jet skis!
On-Site Recreation
  • Children's pool
    There is 1 children's pool on-site.
  • Children's program, onsite
    Supervised activities for children through the age of 12. Open daily and includes:

    Nursery
    Mini-cafeteria
    Children's pool with water slide
    Play ground area
    Play Station 2
    T.V.
    Sport activities
  • Direct access to a beach
  • Fitness center on-site
  • Motorized Water Sports †
    Parasailing
    Scuba diving
    Jet skis
  • Non-Motorized Water Sports
    Kayaks
    Windsurfing
    Paddle boats
  • Pool
    There are 3 pools on-site.
  • Spa †
  • Tennis court
    There are 2 tennis courts on-site.
On-Site Attraction
  • On-site Entertainment
    Shows are held temporarely at Jaal-Ha, beach restaurant . A professional contracted ballet and hotel animation staff provide a variety of shows along with a full theater.
Off-Site Attraction
  • Cozumel Ferry
  • Playa del Carmen
  • Other Local Attractions
    •Tulum, Mayan archeological site is located 37 miles south of the resort
    •Chichen Itza, the most important religious, commercial and cultural city of the Mayan civilization. Distance from resort: 142 miles South-west
    •Xcaret, eco-archeological park. Water activities, eco tourism and dinner show. Distance from resort: 12 miles South
    •Delphinus, swimming with dolphins. Distance from resort: 12 miles South
    •Xel-Ha, water and nature park. Distance from resort: 25 miles South
    •Cozumel, home to world class scuba diving and one of the worlds best reefs. Distance from resort: 10 miles East.
    •Cancun, well known for its night life and luxurious shopping centers. Distance from resort: 35 miles North.
    •Mayakoba, El Camaleón, golf club (home to PGA tournaments). Distance from resort: 3 miles South

† Fees may apply

Guest Reviews from CheapCaribbean Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 18348 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Kids club gallore

    Great experience! The kids club made the difference of our experience! I love my kids but I appreciate a lone time with my wife and they managed to keep my kid entertained the whole day, she even wanted to leave the kids club. 5 ⭐️

    Jul 09, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Loved my Time here!!

    The Kids Club was really good my kids loved Pamela, Kaci and Eli, they were really good at watching our kids, and the activites were really fun!

    Jul 09, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing experience

    Love the services and the entertainment. Staff at the resort are cool. We would come back one day to take our extended families.

    Jul 09, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Loved my stay at the hotel

    It’s a great experience being there. And the Kids Club were fantastic my kids really enjoyed being there with Eli, Kaci and Pamela!!

    Jul 09, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing Italian food

    Went to the Italian restaurant and had the best meal of the entire trip!!! Highly recommend, our server Wilfrido was absolutely amazing and gave the best service. (ask for a glass of champagne with the orange shot if you have him)

    Jul 07, 2025
Hotel Advisories
  • AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of $31.12 mxn pesos per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
  • AdvisoryMexican Government has implemented a new General Law for Tobacco Control that came into force during the month of January 2023. With its implementation has prohibited smoking in public areas including open spaces.We therefore inform you that smoking areas have been set up throughout the hotel which are clearly identified. In all of them.This measure also applies to Cigars and electronic cigarettes.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.

  • Pet Policy : Pets Not Allowed

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