What We Love
- From personal Jacuzzis on private terraces to over-sized canopy beds on the beach, you'll relish every moment at this resort.
- There are two, huge, free-form pools that occupy more than 30,000 sq. ft. between the main buildings of the resort and the beach.
- Consider pampering yourself with the "Labyrinth of Sensations," located at the hotel's state-of-the-art spa.
Things to Know
- The resort is approximately 40 minutes from the airport
- The spa offers special packages for couples, as well as for pregnant women.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
Resort Details
- Cuore di RossiFeatures A la carte contemporary Italian cuisine, complemented by a wide selection of international wines.
- Don IsiTraditional Mexican cuisine served A la carte, located in a building recreating the patio of a traditional Mexican Hacienda.
- Jaal-HaRestaurant buffet & bar located on the beach can be set up for a total of 330 people during banquets. This restaurant provides breathtaking views of the ocean and cool breezes year round.
- L´AtelierA haute dining restaurant featuring A la carte French cuisine with live cooking demonstrations. Watch our expert chefs prepare your meal in the open kitchen.
- Restaurante Grand Festival BuffetExclusive buffet featuring fine international cuisine offering nightly themed dinners.
- Various Lounges/Bars- Main Beach Bar
- Theater Bar
- The Lounge
- 24-hour front desk
- 24-hour room service†
- Accessible facilities
- Airport shuttle service†
- Babysitting†
- Baggage hold
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- 24-hour front desk
- 24-hour room service†
- Complies with Local/State/Federal laws for disabled
- Airport shuttle service†
- Babysitting†
- Baggage hold
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Concierge desk
- Currency exchange†
- Dry cleaning†
- Elevators
- Exercise gym
- Free parking
- Game room
- Gift/News stand†
- Housekeeping - daily
- Laundry/Valet service†
- Meal Plan Type: All Inclusive
- Multilingual staff
- Pool
- Safe deposit box
- Shopping mall†
- Spa†
- Tennis court
- Tour/sightseeing desk
- Wakeup service
- Water sports†
- Business Services†
- Contact resort for information.
† Fees may apply
- Children's poolThere is 1 children's pool on-site.
- Children's program, onsiteSupervised activities for children through the age of 12. Open daily and includes:
Nursery
Mini-cafeteria
Children's pool with water slide
Play ground area
Play Station 2
T.V.
Sport activities - Direct access to a beach
- Fitness center on-site
- Motorized Water Sports †Parasailing
Scuba diving
Jet skis - Non-Motorized Water SportsKayaks
Windsurfing
Paddle boats - PoolThere are 3 pools on-site.
- Spa †
- Tennis courtThere are 2 tennis courts on-site.
- On-site EntertainmentShows are held temporarely at Jaal-Ha, beach restaurant . A professional contracted ballet and hotel animation staff provide a variety of shows along with a full theater.
- Cozumel Ferry
- Playa del Carmen
- Other Local Attractions•Tulum, Mayan archeological site is located 37 miles south of the resort
•Chichen Itza, the most important religious, commercial and cultural city of the Mayan civilization. Distance from resort: 142 miles South-west
•Xcaret, eco-archeological park. Water activities, eco tourism and dinner show. Distance from resort: 12 miles South
•Delphinus, swimming with dolphins. Distance from resort: 12 miles South
•Xel-Ha, water and nature park. Distance from resort: 25 miles South
•Cozumel, home to world class scuba diving and one of the worlds best reefs. Distance from resort: 10 miles East.
•Cancun, well known for its night life and luxurious shopping centers. Distance from resort: 35 miles North.
•Mayakoba, El Camaleón, golf club (home to PGA tournaments). Distance from resort: 3 miles South
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
19040 reviews
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Jan 20, 2026Scammers
I purchased a VIP package With the understanding I wanted all inclusive Made it perfectly clear I would of ly have to pay for my flights And to contact them when I wanted to book. Well I'm into w weeks now trying g to book Talked to many different people Only to get passed on to someone else. Tried going o the Circle one site. Didn't get anywhere Tried RCI site nope nothing there I paid all this money to be torched By trying to book. Spent hours and hours And still Noone can me So ve aware don't buy their package deals fro. The.we have been scammed out of alit of money.
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Jan 17, 2026NOT FOR MOM WITH INFANT. TERRIBLE . NOONE IN CHARGE
BlueBay Grand Esmeralda – NOT SUITABLE for families with infants We are currently staying at this resort, and THIS IS TERRIBLE!!!!‼️. We are honestly desperate. I am not sleeping, I am not eating, I am constantly hungry, and we do not know what to do anymore. Traveling with an infant here has turned into ongoing stress instead of rest.. This hotel is not family-friendly if you are traveling with a baby and planning to spend time in your room. ↘️Food restrictions: THE MAIN ISSUE FOR ME AS A MOTHER OF THE INFANT Guests are not allowed to take food out from the buffet . My husband was explicitly stopped from bringing food to me, even though we explained I stay in the room with our infant. Instead, we were told that the only option is room service for an additional $5 USD fee PER ORDER, even though my husband could easily bring the food himself. This policy is rigid, inconvenient, and completely unfriendly to families with babies ↘️Room service & food availability: Room service menu is extremely limited. The snack bar is open only until 1:00 AM and offers pizza only — no fries, no other basic food options. After 1:00 AM there is NO FOOD available anywhere in the resort. As a breastfeeding mother, I often need food during the night, and in this hotel there is literally nowhere to get it: buffet — not allowed bars — no food snack bar — closed after 1:00 AM room service — very limited menu and slow WE TRIED TO TALK TO THE RECEPTION, TO THE CONCIERGE, TO WESTJET and noone could help us or make a simple exception.. ↘️Baby crib issue: We requested a baby crib three times. Each time we were told “it will be delivered shortly,” but it never arrived. No follow-up, no solution. ↘️Room & service problems: There were constant small but exhausting issues every single day: - Water was not delivered on some days - Today room was not cleaned - Sink was clogged and never fixed - I called room service and was put on hold for 30 minutes — no one ever came back to the call Overall: Too many basic service failures. Poor communication, no flexibility, no consideration for families with infants. The resort may look fine on photos, but the actual experience is stressful and disappointing. Being forced to pay $5 per room service order just to get food to a breastfeeding mother is unacceptable. I would not stay here again and do not recommend this hotel to parents traveling with babies.
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Jan 17, 2026Entertainment
Valentinafeom Enterainment was so nice tonour group!! Thank you! Stretching class was great and got us going for the day!
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Jan 16, 2026Another fantastic stay at Bluebay Esmeralda!
Being our second stay at this resort I must say the service, food and cleanliness are top notch. The staff in all areas doing their best and I thank you. From a negative side I will not disagree with others that the lounges are a commodity. We were a family of 5 adults and selected our pool side lounges by 8 am. Pools were clean. Entertainment staff were fun and included everyone. Bar staff very welcoming and good drinks. No disappointments for food. Steak dinner was our favorite. People complain about this resort but remember you chose it based on the fact that it’s a 5* at a 3* price. Loved all staff and they do the best they can do. Facing the water, Down the beach to the right you can take photos with the Mexico letters and to the left is the underground cenote flowing into the ocean. Thank you for making our stay memorable!
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Jan 15, 2026
Be wary!
Here now I 'd give it a 2. Room is adequate. Asked for 2 glasses and got a bunch of towels , Asked for a coffee maker got coffee but no maker. Maker came later. Oh yeah got blankets, not sure why. No fruit to be found at lunch buffet or dinner buffet. Room is ok nothing special. On the upside guess I like lamb. No choice! More to come...
- AdvisoryMexican Government has implemented a new General Law for Tobacco Control that came into force during the month of January 2023. With its implementation has prohibited smoking in public areas including open spaces.We therefore inform you that smoking areas have been set up throughout the hotel which are clearly identified. In all of them.This measure also applies to Cigars and electronic cigarettes.
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of $50 mxn pesos per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed