What We Love
- From personal Jacuzzis on private terraces to over-sized canopy beds on the beach, you'll relish every moment at this resort.
- There are two, huge, free-form pools that occupy more than 30,000 sq. ft. between the main buildings of the resort and the beach.
- Consider pampering yourself with the "Labyrinth of Sensations," located at the hotel's state-of-the-art spa.
Things to Know
- The resort is approximately 40 minutes from the airport
- The spa offers special packages for couples, as well as for pregnant women.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
Resort Details
- Cuore di RossiFeatures A la carte contemporary Italian cuisine, complemented by a wide selection of international wines.
- Don IsiTraditional Mexican cuisine served A la carte, located in a building recreating the patio of a traditional Mexican Hacienda.
- Jaal-HaRestaurant buffet & bar located on the beach can be set up for a total of 330 people during banquets. This restaurant provides breathtaking views of the ocean and cool breezes year round.
- L´AtelierA haute dining restaurant featuring A la carte French cuisine with live cooking demonstrations. Watch our expert chefs prepare your meal in the open kitchen.
- Restaurante Grand Festival BuffetExclusive buffet featuring fine international cuisine offering nightly themed dinners.
- Various Lounges/Bars- Main Beach Bar
- Theater Bar
- The Lounge
- 24-hour front desk
- 24-hour room service†
- Accessible facilities
- Airport shuttle service†
- Babysitting†
- Baggage hold
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- 24-hour front desk
- 24-hour room service†
- Complies with Local/State/Federal laws for disabled
- Airport shuttle service†
- Babysitting†
- Baggage hold
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Concierge desk
- Currency exchange†
- Dry cleaning†
- Elevators
- Exercise gym
- Free parking
- Game room
- Gift/News stand†
- Housekeeping - daily
- Laundry/Valet service†
- Meal Plan Type: All Inclusive
- Multilingual staff
- Pool
- Safe deposit box
- Shopping mall†
- Spa†
- Tennis court
- Tour/sightseeing desk
- Wakeup service
- Water sports†
- Business Services†
- Contact resort for information.
† Fees may apply
- Children's poolThere is 1 children's pool on-site.
- Children's program, onsiteSupervised activities for children through the age of 12. Open daily and includes:
Nursery
Mini-cafeteria
Children's pool with water slide
Play ground area
Play Station 2
T.V.
Sport activities - Direct access to a beach
- Fitness center on-site
- Motorized Water Sports †Parasailing
Scuba diving
Jet skis - Non-Motorized Water SportsKayaks
Windsurfing
Paddle boats - PoolThere are 3 pools on-site.
- Spa †
- Tennis courtThere are 2 tennis courts on-site.
- On-site EntertainmentShows are held temporarely at Jaal-Ha, beach restaurant . A professional contracted ballet and hotel animation staff provide a variety of shows along with a full theater.
- Cozumel Ferry
- Playa del Carmen
- Other Local Attractions•Tulum, Mayan archeological site is located 37 miles south of the resort
•Chichen Itza, the most important religious, commercial and cultural city of the Mayan civilization. Distance from resort: 142 miles South-west
•Xcaret, eco-archeological park. Water activities, eco tourism and dinner show. Distance from resort: 12 miles South
•Delphinus, swimming with dolphins. Distance from resort: 12 miles South
•Xel-Ha, water and nature park. Distance from resort: 25 miles South
•Cozumel, home to world class scuba diving and one of the worlds best reefs. Distance from resort: 10 miles East.
•Cancun, well known for its night life and luxurious shopping centers. Distance from resort: 35 miles North.
•Mayakoba, El Camaleón, golf club (home to PGA tournaments). Distance from resort: 3 miles South
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
19027 reviews
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Jan 10, 2026Excellent Service.!!
My son didnt want to leave the kids club Thanks to staff for making parents feel safe leaving kids there and had so much fun. I recommend the kids club for parents needing a break. Thanks to Pamela , Yoselin and Eli
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Jan 10, 2026
entertainment
Kasi is always extremely positive and friendly, she is sweet and always up and ready for her entertainment. very good at her job.
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Jan 09, 2026Ok but mostly one and done
This is no 4 star resort. 3 at best. If you get a good price it's ok. If you have stayed at any 4 star resort this one will likely be one and done. Cons: -NOT enough loungers. Not by pools or beach. 30% of people lay on ground. Waking up at 6am to get lounger is the only way to get one. Any review that says otherwise must have been there at a very slow time. Half of loungers should be retired. -food is OK. Buffet was very repetitive and ok food. Breakfast was the best but lacked potatoes. -lots of walking. 20k steps a day and not by choice. Everything so far away. -entertainment was poor for such large resort. Pros: -fairly well maintained -rooms were good and clean and good beds - shopping near by -À la carte were good. -staff very friendly. -. Beach is good bit of coral but no issues.
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Jan 08, 2026Canadian Families
This review is based of what happened to us! Please reconsider your decision to going to this Blue Bay Grand Esmeralda Resort. The resort is very outdated and poorly maintained. We booked three rooms for particular ocean view which we didn’t get. Also we were not able to sit on the balcony or putting our swimming wear down to dry because we had animals coming up the looking like raccoons. The rooms had a persistent smell, and we saw roaches, which was extremely unsettling and unacceptable. In fact, our sons woke up to a Coati in their room. The cleanliness across the resort felt neglected and fell far below what one would expect from a property of this size. One of the restaurants that we made reservations had raccoons jumping on the buffet table where the food was served and raccoon was eating off the buffet. We brought the concern to waitress, telling him that the raccoon is eating off the buffet table where everyone is getting their food from the waiter laughed. It was a nightmare. What concerned us most was how complaints were handled. When our friends raised concerns about missing items in their room, but once the items were found, we automatically thanked them and apologized for their mistakes we continued with our night. Two hours later they’re escorted out of the resort in the middle of the night instead of being supported. The night time manager accused us of committing a crime and discriminating. There was no crime committed, and there was no discrimination made. A few days later witnessed a similar situation involving another family. This created a very uncomfortable atmosphere and honestly made us worry about our own safety if we spoke up. In particular, interactions with the night manager, Oscar, were troubling. The approach felt intimidating and one-sided rather than professional, and guests should never feel afraid to voice concerns during their stay. Based on our experience and observations, I cannot recommend this resort. If there were a negative rating available, I would use it. Please consider other options for your own comfort, enjoyment, and peace of mind.
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Jan 08, 2026
Please do not go to this resort!
I would strongly caution anyone considering a stay at Blue Bay Grand Esmeralda. The resort is very outdated and poorly maintained. Our room had a persistent smell, and we saw roaches, which was extremely unsettling and unacceptable. In fact, my son woke up to a Coati in his room. The cleanliness across the resort felt neglected and fell far below what one would expect from a property of this size. What concerned us most was how complaints were handled. When our friends raised concerns about missing items in their room, they were escorted out of the resort in the middle of the night instead of being supported. We later witnessed a similar situation involving another family. This created a very uncomfortable atmosphere and honestly made us worry about our own safety if we spoke up. In particular, interactions with the night manager, Oscar, were troubling. The approach felt intimidating and one-sided rather than professional, and guests should never feel afraid to voice concerns during their stay. Based on our experience and observations, I cannot recommend this resort. If there were a negative rating available, I would use it. Please consider other options for your own comfort, enjoyment, and peace of mind.
- AdvisoryMexican Government has implemented a new General Law for Tobacco Control that came into force during the month of January 2023. With its implementation has prohibited smoking in public areas including open spaces.We therefore inform you that smoking areas have been set up throughout the hotel which are clearly identified. In all of them.This measure also applies to Cigars and electronic cigarettes.
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of $50 mxn pesos per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed