What We Love

  • From personal Jacuzzis on private terraces to over-sized canopy beds on the beach, you'll relish every moment at this resort.
  • There are two, huge, free-form pools that occupy more than 30,000 sq. ft. between the main buildings of the resort and the beach.
  • Consider pampering yourself with the "Labyrinth of Sensations," located at the hotel's state-of-the-art spa.

Things to Know

  • The resort is approximately 40 minutes from the airport 
  • The spa offers special packages for couples, as well as for pregnant women.
  • Maximize your vacay hours by checking pick-up times on scheduled transfers.
Hotel Promotions
All Inclusive Amenities
All Inclusive Inclusions include:

* Meals and beverages (local drinks)
* Wi-Fi
* Daily restocked mini bar
* Concierge service
* 24-hour room service (subject to extra service charge)
* Entertainment
* 24-hour Black and White Bar
* Mini club
* Sports
* Activities, and non-motorized sports.  
* Unlimited access to the a la carte restaurants, subject to availability
* Taxes and tips

Important Information: Inclusions are subject to change without prior notice.  Additional information can be requested at check-in.  
Activities are subject to availability and restrictions may apply.  Some products or services could apply additional charges. 
Restrictions may apply.
Applicable Dates:
Booking Dates: 16 Aug 2025 to 23 Dec 2027
Travel Dates: 21 Dec 2025 to 23 Dec 2027
*Applicable promotions will display with your room selection. Some restrictions may apply.

Resort Details

Dining
Modern global cuisine matches old-world charm at BlueBay's acclaimed restaurants.
OnSite Dining
  • Cuore di Rossi
    Features A la carte contemporary Italian cuisine, complemented by a wide selection of international wines.
  • Don Isi
    Traditional Mexican cuisine served A la carte, located in a building recreating the patio of a traditional Mexican Hacienda.
  • Jaal-Ha
    Restaurant buffet & bar located on the beach can be set up for a total of 330 people during banquets. This restaurant provides breathtaking views of the ocean and cool breezes year round.
  • L´Atelier
    A haute dining restaurant featuring A la carte French cuisine with live cooking demonstrations. Watch our expert chefs prepare your meal in the open kitchen. 
  • Restaurante Grand Festival Buffet
    Exclusive buffet featuring fine international cuisine offering nightly themed dinners.
  • Various Lounges/Bars
    - Main Beach Bar
    - Theater Bar
    - The Lounge
A 24-hour front desk, daily housekeeping and fitness center are just a few of the great amenities!
On-Site Amenities
  • 24-hour front desk
  • 24-hour room service†
  • Accessible facilities
  • Airport shuttle service†
  • Babysitting†
  • Baggage hold
  • Bell staff/porter
  • Children programs
  • Children welcome
  • Children's play area
  • 24-hour front desk
  • 24-hour room service†
  • Complies with Local/State/Federal laws for disabled
  • Airport shuttle service†
  • Babysitting†
  • Baggage hold
  • Bell staff/porter
  • Children programs
  • Children welcome
  • Children's play area
  • Concierge desk
  • Currency exchange†
  • Dry cleaning†
  • Elevators
  • Exercise gym
  • Free parking
  • Game room
  • Gift/News stand†
  • Housekeeping - daily
  • Laundry/Valet service†
  • Meal Plan Type: All Inclusive
  • Multilingual staff
  • Pool
  • Safe deposit box
  • Shopping mall†
  • Spa†
  • Tennis court
  • Tour/sightseeing desk
  • Wakeup service
  • Water sports†
Off-Site Amenities
  • Business Services†
On-Site Wedding Services
  • Contact resort for information.

† Fees may apply

Relax poolside, or enjoy a more thrilling outing in the waves with scuba and jet skis!
On-Site Recreation
  • Children's pool
    There is 1 children's pool on-site.
  • Children's program, onsite
    Supervised activities for children through the age of 12. Open daily and includes:

    Nursery
    Mini-cafeteria
    Children's pool with water slide
    Play ground area
    Play Station 2
    T.V.
    Sport activities
  • Direct access to a beach
  • Fitness center on-site
  • Motorized Water Sports †
    Parasailing
    Scuba diving
    Jet skis
  • Non-Motorized Water Sports
    Kayaks
    Windsurfing
    Paddle boats
  • Pool
    There are 3 pools on-site.
  • Spa †
  • Tennis court
    There are 2 tennis courts on-site.
On-Site Attraction
  • On-site Entertainment
    Shows are held temporarely at Jaal-Ha, beach restaurant . A professional contracted ballet and hotel animation staff provide a variety of shows along with a full theater.
Off-Site Attraction
  • Cozumel Ferry
  • Playa del Carmen
  • Other Local Attractions
    •Tulum, Mayan archeological site is located 37 miles south of the resort
    •Chichen Itza, the most important religious, commercial and cultural city of the Mayan civilization. Distance from resort: 142 miles South-west
    •Xcaret, eco-archeological park. Water activities, eco tourism and dinner show. Distance from resort: 12 miles South
    •Delphinus, swimming with dolphins. Distance from resort: 12 miles South
    •Xel-Ha, water and nature park. Distance from resort: 25 miles South
    •Cozumel, home to world class scuba diving and one of the worlds best reefs. Distance from resort: 10 miles East.
    •Cancun, well known for its night life and luxurious shopping centers. Distance from resort: 35 miles North.
    •Mayakoba, El Camaleón, golf club (home to PGA tournaments). Distance from resort: 3 miles South

† Fees may apply

Guest Reviews from CheapCaribbean Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 18962 reviews
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Great Experience for the Price

    Food at the A la Cartes was pretty good. French and Mexican were our favorites. Buffet was basic. Loved the Entertainment Team, Kaci was the best, she had many fun activities including beach volley games to crazy games everyday, and Lizbeth from the pool area was very friendly and prompt with bringing drinks! Shower water temperature in our room was tepid at best. Loungers are scarce! Gym was well equipped, had everything we needed.

    Nov 16, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Pool Fitness.

    The entertainment crew was so fun. I loved pool fitness. Andy was so fun and a funny guy to do the fitness class with. He really gets people moving to the beat. Thanks Andy for a great time

    Nov 16, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amusant

    Really fun, the guys in the pool es very nice Yuli is good animation, i love it the beach and the activities, the beach party is very funny

    Nov 16, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing Team

    Stay at BlueBay for a week. Entertainment crew was amazing. Really keep everyone engaged. Andy was awesome, brought me out of my comfort zone and taught me how to dance. He was soo much fun and inclusive. Cheers to Andy

    Nov 16, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    fun time in Mexico! Will be back

    Love Kaci from the entertainment team!! Such a sweet girls girl, so good at connecting everyone and Elliot was so helpful and fun to show us around as well. Lots of good activities and clean facilities

    Nov 16, 2025
Hotel Advisories
  • AdvisoryMexican Government has implemented a new General Law for Tobacco Control that came into force during the month of January 2023. With its implementation has prohibited smoking in public areas including open spaces.We therefore inform you that smoking areas have been set up throughout the hotel which are clearly identified. In all of them.This measure also applies to Cigars and electronic cigarettes.
  • AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of $50 mxn pesos per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.

  • Pet Policy : Pets Not Allowed

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