What We Love
- From personal Jacuzzis on private terraces to over-sized canopy beds on the beach, you'll relish every moment at this resort.
- There are two, huge, free-form pools that occupy more than 30,000 sq. ft. between the main buildings of the resort and the beach.
- Consider pampering yourself with the "Labyrinth of Sensations," located at the hotel's state-of-the-art spa.
Things to Know
- The resort is approximately 40 minutes from the airport
- The spa offers special packages for couples, as well as for pregnant women.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
Resort Details
- Cuore di RossiFeatures A la carte contemporary Italian cuisine, complemented by a wide selection of international wines.
- Don IsiTraditional Mexican cuisine served A la carte, located in a building recreating the patio of a traditional Mexican Hacienda.
- Jaal-HaRestaurant buffet & bar located on the beach can be set up for a total of 330 people during banquets. This restaurant provides breathtaking views of the ocean and cool breezes year round.
- L´AtelierA haute dining restaurant featuring A la carte French cuisine with live cooking demonstrations. Watch our expert chefs prepare your meal in the open kitchen.
- Restaurante Grand Festival BuffetExclusive buffet featuring fine international cuisine offering nightly themed dinners.
- Various Lounges/Bars- Main Beach Bar
- Theater Bar
- The Lounge
- 24-hour front desk
- 24-hour room service†
- Accessible facilities
- Airport shuttle service†
- Babysitting†
- Baggage hold
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- 24-hour front desk
- 24-hour room service†
- Complies with Local/State/Federal laws for disabled
- Airport shuttle service†
- Babysitting†
- Baggage hold
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Concierge desk
- Currency exchange†
- Dry cleaning†
- Elevators
- Exercise gym
- Free parking
- Game room
- Gift/News stand†
- Housekeeping - daily
- Laundry/Valet service†
- Meal Plan Type: All Inclusive
- Multilingual staff
- Pool
- Safe deposit box
- Shopping mall†
- Spa†
- Tennis court
- Tour/sightseeing desk
- Wakeup service
- Water sports†
- Business Services†
- Contact resort for information.
† Fees may apply
- Children's poolThere is 1 children's pool on-site.
- Children's program, onsiteSupervised activities for children through the age of 12. Open daily and includes:
Nursery
Mini-cafeteria
Children's pool with water slide
Play ground area
Play Station 2
T.V.
Sport activities - Direct access to a beach
- Fitness center on-site
- Motorized Water Sports †Parasailing
Scuba diving
Jet skis - Non-Motorized Water SportsKayaks
Windsurfing
Paddle boats - PoolThere are 3 pools on-site.
- Spa †
- Tennis courtThere are 2 tennis courts on-site.
- On-site EntertainmentShows are held temporarely at Jaal-Ha, beach restaurant . A professional contracted ballet and hotel animation staff provide a variety of shows along with a full theater.
- Cozumel Ferry
- Playa del Carmen
- Other Local Attractions•Tulum, Mayan archeological site is located 37 miles south of the resort
•Chichen Itza, the most important religious, commercial and cultural city of the Mayan civilization. Distance from resort: 142 miles South-west
•Xcaret, eco-archeological park. Water activities, eco tourism and dinner show. Distance from resort: 12 miles South
•Delphinus, swimming with dolphins. Distance from resort: 12 miles South
•Xel-Ha, water and nature park. Distance from resort: 25 miles South
•Cozumel, home to world class scuba diving and one of the worlds best reefs. Distance from resort: 10 miles East.
•Cancun, well known for its night life and luxurious shopping centers. Distance from resort: 35 miles North.
•Mayakoba, El Camaleón, golf club (home to PGA tournaments). Distance from resort: 3 miles South
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
19076 reviews
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Jan 31, 2026Adequate Winter Get away
We wanted to escape our harsh Canadian Winter. We chose this hotel as it was in our budget. It met our expectations . It is tired though and could use a facelift. The food has been more than adequate, the à la carte restaurants have been a pleasant surprise. The staff has been most accommodating. Some of the reviews that we read spoke about the lack of lounge chairs by the pools , that is absolutely correct. There are signs stating the there should be no saving lounges, no one listens and it is not enforced. Unfortunately, fights break out and we saw this happen. The other thing we read about is the low water pressure, also very true.
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Jan 31, 2026Delightful and unforgettable stay at BBGE
Awesome location in the mangrove and delicious food at the restaurants and drinks at the bars. All the staff is really kind and professional. Lovely attention from waiters Alberto Cetzal, Luis Ek, cheff Juan Chi and barmans José Espinosa from the pool bar; also barmans José, David and Samuel from the beach VIP bar.
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Jan 30, 2026Less than paradise
I’m at the resort now and I’m writing this in hopes of getting assistance because the concierge hasn’t been helpful. I have food allergies. I emailed the hotel before arriving like others suggested but they didn’t answer me. I went to the concierge to get food allergy. area for the restaurants like other reviews suggest and they told me they didn’t have any allergy cards left to give me. I had printed off my own at home so I decided to try that. I’m having a hard time being understood in the buffet and restaurants. Only one very nice employee at the buffet near the beach helped me today when she noticed I didn’t get to eat much for breakfast. She brought the chef to me and they asked what I wanted for lunch and what time I wanted to come. I came back for lunch at the time we agreed upon and after 45 mins wait I did get a piece of chicken and some vegetables. I asked for rice, that never came. At breakfast they said I could have pancakes and bacon, those never came either. I went to the seafood restaurant for supper. Despite the menu showing gluten free items the waiter told me I could only eat chicken and vegetables. After some convincing they made me salmon with a very small portion of vegetables. I asked for some potatoes to fill me up, I never got any. I’m here for 6 more days. I cannot eat dry chicken with vegetables for every meal. I would like help to book restaurants with the concierge but their system isn’t working and they just keep telling me to come back later. I went twice today. I do have bookings for supper for the next two days but how am I supposed to ensure I get full meals? On top of that, there were no chairs available at the pool or beach all day (went out at 9am) so we had to walk down the beach to the public area and lay on the ground all day. We paid over $300 to upgrade our room when we arrived to partial ocean view and not only can we not see the ocean from where we are we can’t even sit outside because the animals run at us and try to get into our room. Room has mold, shower leaking onto the bathroom floor making it slippery. Bed is uncomfortable. Seeing the swim out rooms we are happy we didn’t book one. No lounge chairs next to the swim out and they don’t actually connect to a pool. We’ve been to Riviera Maya several times and this is by far the worst experience. There are much nicer resorts. I’m leaving you with a photo of the incredible view that $300+ Canadian dollars bought me.
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Jan 30, 2026
Would recommend just lower expectations
We had a wonderful time here with our baby. I can see why some people don't like that it's advertised as a 5 star resort it definitely is not but we had an absolute blast with our baby. Shade is limited but you do find it where you can. Food is awesome and check out the coffee shop! Staff are wonderful. Hot water is hit or miss just depends on time of day and everyone using it at the same time or not. Definitely a lower end resort but still so fun and beautiful
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Jan 30, 2026
Amazing family vacation at Bluebay Grand Esmeralda Mexico
Great hotel, great ambiance, amazing beach, lots of entertainment and excellent concierge service from Alex! Loved the room with the swim up private pool worth the upgrade as the pool is quite busy and we enjoyed the privacy.
- AdvisoryMexican Government has implemented a new General Law for Tobacco Control that came into force during the month of January 2023. With its implementation has prohibited smoking in public areas including open spaces.We therefore inform you that smoking areas have been set up throughout the hotel which are clearly identified. In all of them.This measure also applies to Cigars and electronic cigarettes.
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of $50 mxn pesos per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed