What We Love
- From personal Jacuzzis on private terraces to over-sized canopy beds on the beach, you'll relish every moment at this resort.
- There are two, huge, free-form pools that occupy more than 30,000 sq. ft. between the main buildings of the resort and the beach.
- Consider pampering yourself with the "Labyrinth of Sensations," located at the hotel's state-of-the-art spa.
Things to Know
- The resort is approximately 40 minutes from the airport
- The spa offers special packages for couples, as well as for pregnant women.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
Resort Details
- Cuore di RossiFeatures A la carte contemporary Italian cuisine, complemented by a wide selection of international wines.
- Don IsiTraditional Mexican cuisine served A la carte, located in a building recreating the patio of a traditional Mexican Hacienda.
- Jaal-HaRestaurant buffet & bar located on the beach can be set up for a total of 330 people during banquets. This restaurant provides breathtaking views of the ocean and cool breezes year round.
- L´AtelierA haute dining restaurant featuring A la carte French cuisine with live cooking demonstrations. Watch our expert chefs prepare your meal in the open kitchen.
- Restaurante Grand Festival BuffetExclusive buffet featuring fine international cuisine offering nightly themed dinners.
- Various Lounges/Bars- Main Beach Bar
- Theater Bar
- The Lounge
- 24-hour front desk
- 24-hour room service†
- Accessible facilities
- Airport shuttle service†
- Babysitting†
- Baggage hold
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- 24-hour front desk
- 24-hour room service†
- Complies with Local/State/Federal laws for disabled
- Airport shuttle service†
- Babysitting†
- Baggage hold
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Concierge desk
- Currency exchange†
- Dry cleaning†
- Elevators
- Exercise gym
- Free parking
- Game room
- Gift/News stand†
- Housekeeping - daily
- Laundry/Valet service†
- Meal Plan Type: All Inclusive
- Multilingual staff
- Pool
- Safe deposit box
- Shopping mall†
- Spa†
- Tennis court
- Tour/sightseeing desk
- Wakeup service
- Water sports†
- Business Services†
- Contact resort for information.
† Fees may apply
- Children's poolThere is 1 children's pool on-site.
- Children's program, onsiteSupervised activities for children through the age of 12. Open daily and includes:
Nursery
Mini-cafeteria
Children's pool with water slide
Play ground area
Play Station 2
T.V.
Sport activities - Direct access to a beach
- Fitness center on-site
- Motorized Water Sports †Parasailing
Scuba diving
Jet skis - Non-Motorized Water SportsKayaks
Windsurfing
Paddle boats - PoolThere are 3 pools on-site.
- Spa †
- Tennis courtThere are 2 tennis courts on-site.
- On-site EntertainmentShows are held temporarely at Jaal-Ha, beach restaurant . A professional contracted ballet and hotel animation staff provide a variety of shows along with a full theater.
- Cozumel Ferry
- Playa del Carmen
- Other Local Attractions•Tulum, Mayan archeological site is located 37 miles south of the resort
•Chichen Itza, the most important religious, commercial and cultural city of the Mayan civilization. Distance from resort: 142 miles South-west
•Xcaret, eco-archeological park. Water activities, eco tourism and dinner show. Distance from resort: 12 miles South
•Delphinus, swimming with dolphins. Distance from resort: 12 miles South
•Xel-Ha, water and nature park. Distance from resort: 25 miles South
•Cozumel, home to world class scuba diving and one of the worlds best reefs. Distance from resort: 10 miles East.
•Cancun, well known for its night life and luxurious shopping centers. Distance from resort: 35 miles North.
•Mayakoba, El Camaleón, golf club (home to PGA tournaments). Distance from resort: 3 miles South
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
19040 reviews
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Jan 15, 2026Be wary!
Here now I 'd give it a 2. Room is adequate. Asked for 2 glasses and got a bunch of towels , Asked for a coffee maker got coffee but no maker. Maker came later. Oh yeah got blankets, not sure why. No fruit to be found at lunch buffet or dinner buffet. Room is ok nothing special. On the upside guess I like lamb. No choice! More to come...
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Jan 15, 2026First time in BB Grand Esmerald
Okay so the whole Hotel is excellent. Particularly the service. Every staff member made me feel welcomed and at ease. I loved sharing with Mrs Esther from the Jaal-Ha Buffett: she makes the best omelettes I the entire world! and Cesar from the House of Coffee. I tasted the best cappuccino I’ve ever had in my life! I really enjoyed my stay in Grand Esmerald 💜🌈🌊🫂🫰🏻
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Jan 14, 2026Do not book this resort
Worst resort I’ve been to in Mexico. Blue Bay Grand Esmeralda was a huge disappointment. While some of the staff were friendly, that was about the only positive. The rooms were horrible outdated, poorly maintained, and uncomfortable. The food was not the greatest, with very limited quality and variety, especially for an all-inclusive resort. Overall, this resort did not meet expectations at all, and I would not return or recommend it.
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Jan 14, 2026
Just so so.
If you’re looking for peace and quiet this place ain’t it. I’m sitting by the “quieter pool” right now. Loud pool is literally hearing loss dB. Two different people have their personal boom box and JVC speaker. The people in boom box group are yelling because they can’t hear a flipping thing. People came home this morning from their night out screaming like they were dying at 2:30 and 6:30 am. There are families with children who have much better manners than these inconsiderate boors. Food is pretty good, our phone’s been broken since day one, no one has come to fix or replace, rooms are musty but big, cleaners are working hard. The restaurant staff are working hard. Beach isn’t great. Small, perpetually very murky, water shoes a must as there are rocks, cables and hunks of cement below the surface. We swam once. Lots of cool creatures around the resort. Excursions are in USD, quite expensive. We have had a nice time, but not nearly as relaxing as we had hoped.
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Jan 12, 2026The resort fell short
We stayed at this resort over New Year’s and were assigned to Building 6. While the rooms were clean, the overall experience was disappointing. The refrigerator was not restocked with drinks daily, and housekeeping only left one clean towel per visit. The walls are extremely thin—we could clearly hear our neighbors talking. The shower frequently had little to no water pressure. Our bed came with only a sheet, and we didn’t receive a blanket until day four after requesting one through room service. The food was subpar with a very limited selection. Menu items were often mislabeled, which made dining difficult and potentially unsafe for guests with food allergies. Although the resort advertises multiple restaurants throughout the property, many were either closed entirely or only open on certain days—something that is not clearly disclosed. Had we known that many of the amenities listed were not consistently available, we would have chosen a different resort. Pool seating was another major issue. To secure chairs, you had to wake up extremely early, even though there appeared to be plenty of space for more seating that simply wasn’t provided. And then there were the bugs. The mosquitoes and wasps were relentless. Despite bringing insect repellent and citronella, my legs are still covered in bites. Given that the resort is surrounded by swampy areas, I would expect more effort to control pests so guests can enjoy being outdoors, especially in the evenings. Overall, between the poor food quality, overwhelming insect problem, lack of staff, and insufficient pool seating, this resort did not meet expectations. We will not be staying here again and will be spending our money elsewhere on our next trip to Mexico.
- AdvisoryMexican Government has implemented a new General Law for Tobacco Control that came into force during the month of January 2023. With its implementation has prohibited smoking in public areas including open spaces.We therefore inform you that smoking areas have been set up throughout the hotel which are clearly identified. In all of them.This measure also applies to Cigars and electronic cigarettes.
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of $50 mxn pesos per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed