BlueBay Grand Esmeralda - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

19094 reviews

• 

  Worst trip ever

  So dont believe anything this says still looking for the 2 hot tubs . This place needs to be torn down and some new buildings put up . They have closed the second pool restaurant with no warning! Staff is great management sucks!!!! Not even close to a 4 star !!!!!! if you like the smell of pinesol you will love the shampoo and body wash . Buffet is horrible same thing pretty well everday . If you like pasta its the only thing they cook fresh everyday no fresh carved meat yet in 11 days 8 to go .HATING MY CHOICE OF THIS PLACE

  Feb 07, 2026
• 

  Great resort!

  Stayed here from Jan 21 to 30th. I have very few complaints about this resort. For the price, it was pretty amazing compared to other resorts I've stayed at. The grounds are drop dead beautiful. The wildlife abundant. Coatis everywhere, monkeys, iguanas etc. The Coatis are fun to watch but they will steal food, watch out! The pool was large and well maintained. The loungers in very good condition which was a nice surprise, but not enough as is typical at most resorts. Get out early and save them if you want one. But if you save them. Use them! The beach was beautiful. Powder white sand, yes sea weed, but they cleaned it daily. Nothing at all wrong with my room. We were in building 2 near the beach. It was large, plenty of mirrors, fridge, coffee maker, blow dryer, clean and a huge tub! Hot water every day. They cleaned and stocked the water, pop, and coffee every day. Clean towels and towel critters on the bed made it special. The beds were "ok" certainly not hotel beds but not rock hard either. The buffet restaurant was ok. Plenty of food but it was the same day in and out. I gained a few lbs so it wasn't that bad. I ate at the steak house one night. It was delishous. My steak was cooked perfectly. The staff, anywhere you went, were amazing. So friendly and helpful. They work their butts off too! I booked a snorkeling tour. Carlos, who sold it, stopped by poolside every day to chat. Fernando, the photographer, took a lot of pictures and only charged 10.00 for them. I thought that was reasonable and I am glad I have them. Great memory. You can walk the beach for quite a long way. In one area there is the most beautiful mangrove with crystal clear water where the river meets the sea. The water is spa warm and beautiful turquoise blue. The fish come right to you. Wade in or jump in the mangrove area and swim back then do it all again. People were swimming in its beauty and warmth and couldn't get enough of it. I highly recommend taking a walk down the beach. The golf carts are always running so if you don't want to walk the grounds, jump on! I enjoyed the beautiful walk to the black and white bar, coffee shop, stores, and buffet restaurant however, so I rarely took a cart. There was always something going on at this resort. Nightly shows, dance lessons, karaoke etc. etc. I really enjoyed the little coffee shop. You can get specialty coffees made anyway you like, all part of your package. There is taxi service right out front to go to Playa Del Carmen, a 10 minute drive. The same taxi will pick you up as well. The only complaint I had was a man named Alex who tried to sell us a time share ( it's a club, don't be fooled, it's still a time share). When I googled it, I realized I wasn't interested so didn't bother. When we told him, he was angry, rude and hung up on us. But overall, the staff was amazing. My only complaints are the fact they do not have a 24 hour snack bar, very disappointing. There is no swim up bar or hot tubs. They could use an extra bar or two as the line ups got a bit crazy. I would recommend this resort and I would stay there again for the price it was really good.

  Feb 07, 2026
• 

  Just ok

  Definitely not a 5 star resort, maybe a 3 star. Food quality was mediocre, large selection but it didn’t vary from lunch to dinner nor day to day. Rooms were older and not well maintained. Staff for beach service was great.

  Feb 06, 2026
• 

  Poor customer service and lack of support from hotel staff

  During our stay at BlueBay Grand Esmeralda, we had a very disappointing experience with the hotel’s customer service. There is a Coco Bongo ticket stand located directly on the hotel property. After experiencing serious issues with misleading ticket sales (promises not honored), we went to the concierge desk to ask for assistance. Unfortunately, the concierge manager we spoke with (first name Tania) refused to help in any way. Her attitude was dismissive, arrogant, and unprofessional, and she even refused to properly identify herself during our conversation. We understand that the Coco Bongo stand may be operated by a third party. However, when vendors are allowed to operate on hotel property, guests reasonably expect a minimum level of support, professionalism, and respect from hotel staff when problems arise. The lack of cooperation and poor attitude we encountered added unnecessary stress to our vacation and significantly impacted our overall experience at this hotel. We are sharing this review to inform future guests and encourage caution. Si tu veux une version un peu plus courte (souvent mieux notée par les plateformes) : Very disappointing customer service at BlueBay Grand Esmeralda. After an issue with a Coco Bongo stand located on the hotel property, the concierge refused to assist us. Unprofessional and dismissive attitude from management. This situation negatively affected our stay. Be cautious.

  Feb 06, 2026
• 

  Not recommended

  “Last December I visited this place with my family, which they call a boutique hotel. I have no complaints about the hotel itself. However, the service is terrible—slow and bad—and the food is bad as well. When it comes to wine sales, the person in charge demands a cash tip. Overall, it was a very bad experience. I do not recommend it.”

  Feb 05, 2026