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Barcelo Maya Palace - All-Inclusive

Mexico - Riviera Maya

Our Rating

4 Nights with Air from $619 All-Inclusive
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4.5 out of 5
"This was our 2nd time staying at the Barcelo Maya Palace. The resort is beautiful, spotless, and nicely decorated. Staff is helpful and friendly. The pools are really lovely, very clean. Wonderful sett..." – SuziCaribe
286 out of 325 (88%) customers would recommend this product to a friend.
A little Piece of Heaven on Earth Beautiful pool. Panoramic view Beach from the hotel Beach time at Barcelo Maya Palace Elegance at its best Main pool View from the lobby level sunrise Fancy pictures Pool in the morning... Beach Pool Pool View market Love makes the world a happy place awesome beach!! View from lobby area
All Customer Reviews
1-4 of 284 reviews. Sort by
June 14, 2019
waste of time and money.

Barcello Maya Palace is very big, took lot of time to walk around from rooms to restaurants.Took very long time to check in. The lady who checked us in speaks very little English. Beach is terible lot of rocks and seeweed, we were there for 4 nights in June 2019 couldn't even swim at the beach at all. Wifi is not included with all inclusive. Food at the buffet restaurants is not fresh and not good at all, I see the same food everyday. Bread is old tasted like 3 days old. Hamburgers and pizza are terible . Reservations for dinners at restaurant are not guaranty some time you cant even get it. Overal we didn't like it at all.

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Overall Rating: 1
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From: VA
Age: 55-64
Travel: 3-6 trips/year

June 10, 2019
Vacation june 19

Everything is excelente, except the beach. To much rocks in the beach.

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Overall Rating: 4
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From: cape coral, fl
Age: 55-64
Travel: 1-2 trips/year

June 9, 2019
Double senior trip

In May, our daughter graduated from college and our son graduated from high school! We had never been to an all inclusive resort but wanted to celebrate with something special! Friends recommended Barcelo Riviera Maya, and after investigating we chose the palace because we didn’t want to miss out on anything! We were not disappointed! Everything was perfect! Our room and theirs were spacious and comfortable! Extremely clean, too! We walked out our door to a beautiful view of the beach! The buffets were excellent but our favorite dining experience was choosing a different restaurant each night! We ate delicious steak, seafood, Italian, Mexican, but our favorite was the Japanese steak house! My husband and son played basketball and tennis. We played miniature golf and paddle ball as a family and had a great time! We loved shopping at the mall! And my daughter and I splurged and paid extra for a Swedish massage at the spa! Totally worth it!!!! The beach was beautiful although during the time we visited, the seaweed was thick. The beach was well kept with plenty of nice lounge chairs. However, we spent most of our time at the relaxing pools! We began our adventure on Memorial Day and the weather was perfect! It did rain a couple of times but not for long! We will book again! AND I need to add we arranged for transportation to and from the airport through Cheap Caribbean! Also, totally worth it! Definitely a plus! Hassle free! I would recommend this vacation to anyone!

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Overall Rating: 5
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From: Norman, OK
Age: 45-54
Travel: 1-2 trips/year

May 26, 2019
Mixed feelings

This was our 12th year traveling to Mexico to various All-Inclusive resorts. We had very high hopes about Barcelo given we never tried this resort. I leave with mixed feelings and will probably not go back. What we liked: 1) The workers were awesome and made us feel at home. We typically tip for our service however, their responsive-service seem genuine even without a tip. Kudos to the workers to include: Francisco (Palace pool side bar), Fernando & Mario (Brasserie Restaurant), Adan and Oscar (Palace Buffet), and our maid service. Unfortunately we never saw her nor knew her name however, her service was amazing. 2) Staying at the Palace afforded use the opportunity to be served the best drinks and access to the ala carte restaurants. We never had a bad meal. Buffet was ok but keep in mind, it is buffet food serving the pallets of the masses. Be realistic. 3) Easy shuttle service to the various lobbies on a double-decking bus. That was cool. It will take roughly one hour to travel from the airport to the resort. 4) The pools were very nice; plenty of chairs on the beach and at the pool. No need to have towel-cards. Some of you know what I am talking about. 5) The main fitness gym is amazing. We went every day. 6. I did not experience a significant language problem. I took a few days to learn some of the basic language and used Google Translator when necessary. Go figure - we are in their country (on the other side of the wall) and should take a moment to learn the basics of their language and culture. 7) Property: The property is amazing and well maintained. The scenic views are breathtaking. Here is the reason I titled this review "mixed feelings". If you like a lot of pool, beach, lobby, and nightlife entertainment -- you will leave this resort disappointed as we did. What we did not like: 1) Entertainment Activities: a) Pool: There was a water aerobic class, a water game, and maybe bingo each day. Each property had the same daily activities. The activities were virtually the same at each property. There was probably 2 hours of music played at the pools per day. Most people brought their wireless speakers and played music in their area. Literally - no music being played at the pools nor the beach. It became somewhat boring and extremely quite other than personal music and people playing in the pool. b) Lobbies: The lobbies are nice and big however, there are no activities in the lobbies to attract guest in the morning, afternoon, or at night. Completely dead - the lobbies serve as a place to check-in and check-out only. It was really bad. c) Nightly shows: They have 3 theaters to perform the shows. They rotated the same 3 shows for our entire 6 day vacation. So, after 3 days our night life was over. We are not casino goers and there is no other activities at night. For 2 of the 3 shows we left earlier: the kid show (not for us) and the His & Her show. The His & Her show called couples to the stage. You know the rest of that story. Fiesta Mexicana offered traditional dance from various regions in Mexico. It was not bad but I did not want to see the same show 4 more times. I GIVE THE OVERALL ENTERTAINMENT A ZERO. Day time activities were marginal to below average at best; the night time life felt like an ordinary night in a generic hotel. It was the same situation at all the properties; we walked to each and checked, looking for something to do at night. 2) Beach seaweed: The seaweed is getting really bad, smelly, and largely beyond the resort's control. All of the resorts are experiencing the same problem. If you are a beach goer, I recommend the Maya Beach property. There are no rocks and the resort staff work very hard to clear the seaweed daily. They are building a new property beside Maya Beach so be aware of the construction noise. Again, the seaweed this is not the resort's fault. Because of the lack of entertainment across the properties, we do not plan to return to Barcelo. Should we decide to take an all-inclusive vacation where we want quite time and early to bed time, we would go here. Our 13th year and beyond will not be at Barcelo.

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Overall Rating: 3
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From: Alabama
Age: 45-54
Travel: 3-6 trips/year

Room Information

Rooms include pillow menu, mini-bar with free daily refills of soft drinks, water, beer, juices and snacks, coffee maker, in-room safe, flat screen LCD TV, ceiling fan, alarm clock, fully equipped bathroom, rain shower, bathrobes and slippers, toiletries, iron/ironing board and a terrace or balcony.

Room Details

Junior Suite
Hotel/Studio Unit Details

Junior Suite Pool View Premium Level (available until...
Hotel/Studio Unit Details

Family Junior Suite
Hotel/Studio Unit Details

What's to Love

The all-inclusiveness & all-aah-mazingness of everything.

Chillaxing & living large with an umbrella drink in the padded in-pool loungers.

The anxiety-ousting spa with the flotation tank, Swiss shower & reflexology.

The Kids Club that has wave after wave of fun & a buffet for your beach munchkins.


What We'd Change

Without a door separating the shower from the dressing area in the suite, you may have to learn to share bathroom time wisely or risk getting wet.


Why You Should Go

It's 47 miles south of the airport - just enough time to unwind before you hit Beach Eden.

Don't miss the Dolphinarium, where you can shake fins with these friendly, smiling critters.

For splashy fun, there's windsurfing & water trikes. For less water, try mini-golf.

There's tennis, beach volleyball & a fitness center - or a pool table if you just want to hang.

Available Amenities

  • Beach
  • Beach Bar
  • Volleyball
  • Business Center ($)
  • Cable/Satellite TV
  • Babysitting/Child Care ($)
  • Children's Activities
  • Conference Facilities ($)
  • Cribs Available on Request
  • Currency Exchange
  • Daily Maid Service
  • Dive Shop
  • Fitness/Exercise Room
  • Gift Shop
  • Kayaks
  • Kids Club
  • Lounge Chairs/Umbrellas
  • Swim-Up Bar(s)
  • Internet Access ($)
  • Tennis Court(s)
  • Scuba Diving ($)
  • 24 Hour All-Inclusive
  • Steam Room
  • Mini Golf
  • Basketball
  • Medical Services ($)
  • Nightclub/Disco
  • 4 Bars/Lounges
  • Porter/Bellhop
  • Catering
  • ATM/Banking
  • Elevators
  • 11 Restaurants
  • Teen Club
  • Barbecue Grills
  • Audio-Visual Equipment ($)
  • Fax Machine ($)
  • Spa ($)
  • Secretarial Services
  • Beach Towels
  • Catamarans
  • Parking ($)
  • Wedding Services ($)
  • Dry Cleaning Services ($)
  • 24 Hour Room Service ($)
  • Bell Staff Service
  • Business Services ($)
  • Pillow Menu
  • Honeymoon Packages ($)
  • Watersports Center
  • Sports Bar
  • Wireless Internet Access ($)
  • Flat Screen Television
  • Fitness Center
  • Pool Towels (complimentary)
  • Beauty Salon ($)
  • Freshwater Swimming Pool(s)
  • Lounge Chairs
  • Swim-Up Bar
  • Car Rental Available ($)
  • Fishing ($)
  • Mini Golf Course
  • Banquet Facilities ($)

Nearby Excursions & Attractions

  • Beach
  • Dining
  • Dive Shop(s)
  • Golf Course(s)
  • Helicopter/Airplane Rides
  • Jet Ski Rentals
  • Marina
  • Mayan Ruins
  • Nightlife
  • Parasailing
  • Windsurfing

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Barcelo Maya Palace - All-Inclusive

Chetumal, Km 266.3

+52 98 48 75 1500

Hotel Description

Barcelo Maya Palace

If you're up for a deluxe Beach Palace on the luxurious Riviera Maya (and who's not?), where you can chillax by the clear, turquoise waters of the Caribbean Sea, then grab your suitcase. The overarching concept? Stay at one resort, play at five. Truth is, this Noble Beach Prize Winner has it all: rockin' fitness center, 24-hour all-inclusiveness, free-flowing food and drinks, cool Colonial-style architecture, 11 pools, three water parks, a 33,000-square-foot U-Spa, lots of sunny activities and fun under the moonlight. Was that applause we just heard? Thought so.

Guests may enjoy dinner at the specialty restaurants using tickets, based on the length of their stay:

  • 3 nights, 1 tickets
  • 4-5 nights, 2 tickets
  • 7 nights, 4 tickets
  • 8 nights, 5 tickets
  • 9-10 nights, 7 tickets
  • 11-12 nights, 8 tickets
  • 13 nights, 9 tickets
  • 14 nights, 10 tickets


Foodies, get ready to salivate. The cuisine here runs the gamut: everything from Caribbean specialties to Brazilian with those scrumptious cuts of meat. Classic French with an impressive wine list to a couple of plentiful buffets - one that boasts global flavors, the other Mexican-style. Of course, there's a delish spot for fresh seafood and a grill for all your sizzling favs. Beach appetit. (At Barcelo Maya Palace, you get to stay at one, play at five. Dig in at Barcelo Beach, Barcelo Caribe, Barcelo Tropical & Barcelo Colonial.)

El Mirador
Type: Buffet
Hours: Breakfast - daily, 7am-10:30pm; Lunch - daily, 12:30pm-3pm; Dinner - daily, 6:30pm-10pm
Description: International buffet serving breakfast, lunch and dinner.
Dress code: Casual

La Hacienda
Hours: Breakfast - daily, 7am-10:30pm; Lunch - daily, 12:30pm-3pm; Dinner - daily, 6:30pm-10pm
Description: La Hacienda offers a Mexican-style buffet with delicious Mexican entrees prepared with the finest ingredients.
Dress code: Casual

Type: Brazilian
Hours: Daily, 6:30pm-10:30pm
Description: A very special restaurant that offers you a diverse selection of grilled meats in the typical Brazilian style. Hours subject to change. Reservations are required.
Dress code: Elegant casual

Type: French
Hours: Daily, 6:30pm-10:30pm
Description: Classic French food featuring delicious beef, fish and lobster dishes. The escargots and onion soup are especially scrumptious. The environment is formal and quiet with ocean views at the terrazzo. Hours subject to change. Reservations are required.
Dress code: Elegant casual

Hours: Daily, 6:30pm-10:30pm
Description: Offers a wide variety of seafood and even chicken. There is also a salad bar perfect for garnishing each dish. Hours subject to change. Reservations are required.
Dress code: Resort casual.

Coral Grill
Hours: Daily, 10:30am-6:30pm
Description: Serves grilled specialties and snacks for lunch.
Dress code: Casual

All hours are subject to change.


Beach revelers, you're in luck - lots of joints where you can hunker down and be fabulous. The swank lobby bar features live piano music & snacks. Cocktails can be had at the theater and the lounge. Don't miss the two bars by the shimmering pools. For later, get gussied up and hit the disco - free entry and drinks until 2 am. It's throw down time.

Carrey Lobby Bar
Features live piano music, snacks and an outdoor terrace. Open 24 hours.

Theater Bar
Daily, 6:30pm-midnight.

The Lounge
Daily, 6:30pm-10:30pm

Coco Bar
Pool area bar serving drinks daily. Daily, 9am-7pm.

El Cielo Bar
Pool area bar serving drinks daily. Daily, 9am-7pm.

Jaguar's Discotheque
Free entry and drinks included until 2am. Admission only for adults ages 18 and over. Daily, 11pm-2am.


This deluxe & divine haven overlooks 2-km of toe-loving white sand, clear aqua waters and a beautiful coral reef. Now for the sparkling pools - there are nine. They're integrated into the complex as an extension of the sea, with a water surface of 3,500 sq. miles. For your beach babies, there are two water parks with castles, slides and waterfalls. Total splashification awaits.



  • Snorkeling
  • Kayaks
  • Windsurfing
  • Catamaran
  • Water tricycles
  • Diving


  • Tennis
  • Basketball
  • Beach volleyball
  • Table tennis
  • Darts and archery
  • Giant chess set
  • Pool tables
  • Fitness center


Barcelo Maya Palace - All-Inclusive offers Wi-Fi hot spots for an additional charge.


Barcelo Maya Palace's U-Spa provides the finest services to leave you feeling relaxed and recharged for an additional charge.
  • Massages
  • Floatation tank
  • Hydrotherapy tank
  • Swiss shower
  • Aromatherapy
  • Reflexology


Barcelo Maya Palace - All-Inclusive offers wedding packages and services, as well as honeymoon and romantic break packages. There is a wedding planner at the hotel who will help you set up the wedding of your dreams, freeing you up from pre-wedding stress. Please contact the hotel directly for more information.


The Barcy Kids Club for children offers supervised activities for children ages 4-12 in a fun and active environment. Activities include:
  • Games
  • Dance classes
  • Arts and crafts
  • Movies


Barcelo Maya Palace - All-Inclusive is located 16 miles south of Playa del Carmen, 22 miles north of Tulum, 47 miles south of Cancun International Airport (CUN) and 52 miles south of the city of Cancun.

Check In / Check Out
Check-in: 3pm. Check-out: 11am.

Tax Payment
The government has approved a new tax for visitors visiting Cancun. The resort reserves the right to collect this new tax to all visitors. This tax will be a flat fee of $20.00 pesos (1.00 usd approx.) per night per room.

Minimum Age
Minimum age for check-in is 21. All guests are required to leave a credit card voucher or cash deposit of $200 for each guest 13 years of age or older. Guests with the same family name may use one credit card or deposit. Each guest with a different last name in the room must supply their own credit card or cash deposit. Credit cards issued to any person other than the actual guest (i.e. parent, spouse, etc) are not accepted in Mexico.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico and Costa Rica may put limits on the use of motorized water sports and loud music.

Please note the legal drinking age in Mexico is 18. All guests under the age of 18 will be given a wristband that will prohibit them from being able to drink on property at restaurants, bars and disco. All guests are required to wear wristbands throughout their stay. A lost wristband will incur a large fee to replace (no exceptions). There is to be absolutely no exchanging of wristbands between guests or guests will be asked to leave the hotel immediately.

All hours, fees, amenities, information and services are subject to change without notice.

Choose Your Options

Number of Rooms:
Room 1 Details:
  • Junior Suite Deluxe
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Resort Credit Discounts More
5 days, 4 nights
Travel Dates 8/2 - 9/30
Starting at $619 was $1769

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Hurry! Only 2 days left to book!
Resort Credits Discounts More
4 days, 3 nights
Travel Dates 6/29 - 8/1
Starting at $959 was $1139

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Hurry! Only 2 days left to book!
Resort Credit Discounts More
5 days, 4 nights
Travel Dates 11/1 - 12/22
Starting at $629 was $1829

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 5 days left to book!

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