What We Love
- The spa with the flotation tank, Swiss shower & reflexology.
- The Kids Club that has wave after wave of fun & a buffet for your beach kiddos.
- Don't miss the Dolphinarium, where you can shake fins with these friendly mammals.
Things to Know
- It's 47 miles south of the airport - just enough time to unwind before you hit Beach Eden.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- You have access to sister resorts.
Resort Details
- BrasserieCharming French restaurant where you can taste the flavor and feel the romance that comes with French cuisine. This restaurant also features an extensive wine list.
- CaribbeanExcellent restaurant with Caribbean style and lively atmosphere. Traditional intense flavours and aromas are offered in a wide variety of seafood.
- Coral Grill RestaurantGrill restaurant right in front of the Caribbean sea. Enjoy delicious sandwiches or an informal buffet without stopping your fun. Open for lunch.
- La Hacienda BuffetThis restaurant offers a variety of Mexican food with the characteristic hacienda-style environment.
- Mirador BuffetSpecialising in international cuisine, this restaurant offers an exquisite variety of dishes to satisfy even the most discerning guests. A stylish and relaxed space. Open for breakfast, lunch and dinner.
- RodizioEnjoy some of the best Brazilian-style cuts of meat along with the freshest salads as you sip on a typical caipirinha.
- Various Lounges/Bars
- Coco's pool Bar
- El Cielo Bar
- Theatre Bar
- Carey Lobby Bar (Participation show at Carey bar)
- Jaguar's Discotheque
- 24-hour front desk
- 24-hour room service†
- Beauty shop/salon†
- Car Rental Services†
- Children's play area†
- Currency exchange†
- Exercise gym†
- Internet services†
- Laundry/Valet service†
- Lobby
- 24-hour front desk
- 24-hour room service†
- Beauty shop/salon†
- Car Rental Services†
- Children's play area†
- Currency exchange†
- Exercise gym†
- Internet services†
- Laundry/Valet service†
- Lobby
- Lounges/bars†
- Luggage service†
- Pool
- Poolside snack bar†
- Restaurant
- Room service†
- Safe deposit box†
- Shops and commercial services†
- Wireless internet connection in public areas†
† Fees may apply
- Children's program †Barcy Kids Club offers a supervised activities programme in a fun environment for children from 4 to 12 years of age (with reservation and maximum capacity).
Barcy mini disco - General †- Participation show at Carey bar- Cinema on the beach- Surprise night on the beach- Pirate's Island Water Park- Aquatic Sports- Dressel Divers ($)- Dolphinaris
- Gym †Barcelo Maya Palace gym
- Spa †
- Sports court onsite †
- Tennis court †
- Playa del Carmen
- XEL-HA- ECOPARK
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
18649 reviews
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Dec 07, 2025A Resort Full of Familiar Faces and Kindness
We’ve been visiting Barcelo Maya Palace for years and absolutely love the resort. The property is beautiful, clean, safe, and the friendly staff have always been a big part of why we return. As long-time Barcelo Club members, we’ve built meaningful relationships with many loyal team members. Our assigned team provides excellent customer service, ready and willing to make our stay enjoyable. We’ve even had some (who aren’t on our team) offer to bring us something we mentioned in passing (we couldn’t find it anywhere on the resort). This was much appreciated as it would’ve resulted in a return cab fare to pick up a very low cost item. Not sure if it was against policy thus it is not a request we take lightly nor of which we would take advantage. Gestures like this are why we have continued coming back for so many years. The resort is stunning, but it’s the people who make it exceptional. We are always grateful for the warmth and care we receive here. Highly recommend.
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Dec 06, 2025Beautiful resort but not for teens
I wanted to give my good and not so good feedback regarding our trip to Barcelo Maya Palace. We traveled with our family of four that included two teenage boys, age 14 and 16 the week of Thanksgiving. The good: the grounds are lovely and the beach is perfect for families with small children. The water is very calm and children can swim with the turtles right in front of the Palace volleyball court. Also everyone working there was super friendly, especially the waiters at the specialty restaurants. they went above and beyond the level of service that was anticipated. Our experience with the tour desk was very positive- they were very helpful and listened to what we were looking for and recommended a great tour for us. We also thought the dive shop on the property where we rented jet skis was top-notch. The not so good: our biggest issue with the resort was the availability and accessibility of food. The resort does not allow food to be taken out of the restaurant (for ecological reasons which I can appreciate) but that means every meal had to be eaten in person in a dining room . With two teenage boys, we were always on the go and are used to having poolside food and drink service, especially for a snack in between meals. This was not possible at Barcelo so we often found ourselves hungry between breakfast and a late dinner. It would’ve been nice to just have a taco stand option during the day. Additionally, the process for booking the specialty restaurants is completely outdated and broken. The only way to make reservations for the specialty restaurants is to talk with one person in the booking office. There was always a line to talk to her, which was a big waste of time and we were unable to get dinner reservations prior to 9:30 PM. I felt bad for the woman at the desk, but in this age of technology they should find a better way to manage this. I saw one person yell at her because they just arrived and couldn’t get any dinner reservations before 9:30 PM and they had small children which is unacceptable. Overall, I can see why people return to this resort year after year, especially if they are traveling with a large group. But for us, it just wasn’t a fit and we will likely not return. As a sidenote, if you have teenagers, you must go to the XCaret parks. We went to Xel Ha for a full day and Explor Fuego, which is the nighttime waterpark and both were the highlights of our trip. Both are about a 20 min ($45 US dollars) cab ride away.
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Dec 04, 2025
Very nice hotel in beautiful location
We have been at the Palace many times (at least ten or more). We enjoy our stay but the quality of the food has regressed. The buffets are fine but there is nothing “special” or new to offer. As for the speciality restaurants, the Caribbean and French restaurant have had the same menu for years and we would appreciate something new. The Brazilian restaurant’s steaks are not very good…somewhat tasty but tough so we stopped going to it. The Kyoto and Tower are fun with freshly made items on the grills.
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Dec 03, 2025
Hotel Barcelo
The hotel could be great, if they fix the issues. Great location. The water at the beach is warm and calm most days.
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Dec 02, 2025
Amazing service
Best host and hostess !!. So much appreciation. So honest, helped us with our Spanish, and served delicious drinks at El Cielo bar at Barcelo Maya!! We love Jorge Ruiz and Lidia Ramirez !!!
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Sanitation Tax: 34 MXN (approx. $1.82) (Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy- Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed