What We Love
- A tropical rainforest surrounds the resort with over a mile of a private, white sandy beach.
- The swim-up bars at the pools will likely be your favorite go-to bars during the day.
- Lively entertainment at night - theatrical shows and live music keep the party going.
Things to Know
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- You can take a public shuttle to Tulum, Akumal or Playa del Carmen for cheap and fun exploring.
- You have access to sister resorts.
Resort Details
- Various Lounges/Bars- 2 Lobby Bars
- 2 Theatre Bars
- 2 Poolside Bars
- 1 Discotheque - Various Restaurants- Colonial Restaurant, Buffet style
- Tropical Restaurant, Buffet style
- Mariachi Grill, Offering lunch and snacks
- Palmeras Grill, Offering lunch and snacks
- Mare Nostrum, A la carte restaurant offering seafood
- Kyoto, A la carte restaurant offering Oriental cuisine- Santa Fe, A la carte steak house
- Capri, A la carte restaurant offering Italian cuisine
Dress code: Semi-formal. No Shorts, no t-shirts, no sandals.
- 24-hour front desk
- Accessible facilities
- Babysitting†
- Beauty shop/salon†
- Car rental desk†
- Currency exchange†
- Free parking
- Laundry/Valet service†
- Restaurant†
- Room service†
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Babysitting†
- Beauty shop/salon†
- Car rental desk†
- Currency exchange†
- Free parking
- Laundry/Valet service†
- Restaurant†
- Room service†
- Safe deposit box†
- Shops and commercial services†
- Package Sea Breeze.
Package Under The Stars.
10 person minimum. Both include marriage license and legal fees. Please contact hotel directly for more details.
† Fees may apply
- Basketball court †
- Billiards †
- Direct access to a beach †
- XEL-HA- ECOPARK
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
11796 reviews
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Feb 10, 2026We will come back!
I would definitely recommend this resort! The staff are very friendly and helpful. It would be nice if there were more gluten free options and better labels on some of the foods available. I would also be sure to request at least a queen size bed. The room we were in had two double size which we found too small for two people but the room and view were wonderful.
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Feb 10, 2026Not the Place To Go For a Quiet Family Holiday
Our extended family of 10 (including 6 adult children, 2 grandchildren and my wife and I) did a “bucket list” family holiday to Barcelo Maya Colonial in early February. We had 4 rooms between the 4 families. I should mention that we are all tolerant people and not ones who complain… ever. We expect some noise and the usual kinds of things one would deal with at a resort. The Colonial is an open concept building with all 3 floors being open to the outside and one another. Any noise on any floor is amplified throughout the part of the building it was initiated in. Since the alcohol flows freely nearly 24/7, people will return at all hours throughout the night speaking loudly and in many cases, yelling, which can wake one up many times during their sleep. The resort entertainment (in the open air theatre) while somewhat “entertaining”, continues until 11:00pm which means that trying to find a quiet place to sit in the evening and listen the ocean and wind blowing through the palms is impossible. The music blankets all areas of the resort. (And good luck if you try to get to sleep before 11:00pm.) Finally, if you happen to have loud, rude, inconsiderate neighbours who decide to play their own music through the night after returning from the bars (which we did) the resort does very little to deal with the issue. We made a face to face, calm request to the neighbours to keep the noise down which didn’t work. Multiple phone calls were made to the front desk on successive nights, by two of our party and only on the last call on the night before we departed did security knock on their door to quiet them down. It didn’t change anything very much at all. Our initial call was met with indifference and we were told that we could be moved (why should WE move?) but that it might not make any difference. That should tell you all you need to know. So, if you are looking for a quiet, peaceful, relaxing getaway, find another place. However, if you enjoy a constant buzz, noise and a party atmosphere, this could be your place.
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Feb 10, 2026Good stay but worse room maintenance
Please provide toiletries and basic room essentials everyday. You do not provide any basic amenities: No dental kit, no shaving kit, no shoe cleaner, no extra slippers, I did not receive any of these items even for one single day during my 5 day stay. You do not replenish anything, not even 1 soap. Even you do not replenish the coffee pouches. Twice i had to call front desk to get coffee pouch. This is cheap and absurd considering Barcelo being a premium property. No one answers the housekeeping number, even if they do they cannot speak or understand English. You have to call front desk / reception in case you need anything. This looks like a cheap $100 dollar per night motel. Even they provide the basic amenities. Too bad housekeeping experience!
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Feb 10, 2026
will not return
cleanliness, service and food was our biggest concern. We left the towels on the floor in the bathroom as per their request that if we want clean towels leave them there.. 5 days they stayed there. no gluten options. service at the bar in the evening was lacking and they were busy chatting with each other rather than assisting the guests. Grounds are lovely, but huge!
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Feb 08, 2026
Worst hotel experience ever
If you want to enjoy your vacation, avoid this hotel at all costs. Half of the hotel was taken over by agencies – in our case Wasting Time – which fill the hotel with 15+ year-old teenagers who cause constant chaos. They run drunk through the accommodation blocks until early morning, scream, bang on other guests doors, and behave extremely disrespectfully. Despite several complaints from us and many other guests, the hotel did absolutely nothing. We even spoke personally with the hotel manager, who was completely incompetent and unwilling to resolve the situation. If you want to get at least some sleep at night and enjoy a peaceful vacation, stay far away from this hotel.
- AdvisoryGuests booking Superior room at Barceló Maya Colonial/Tropical or Barceló Maya Beach/Caribe will not be guaranteed to be placed into the hotel they select. Guests will be assigned either hotel based on occupancy at the time of arrival. Both hotels provide the exact same product and guests staying at either hotel have access to the amenities and facilities at both hotels, which are located within the same resort complex.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Sanitation Tax: 34 MXN (approx. $1.82) (Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed