What We Love
- A tropical rainforest surrounds the resort with over a mile of a private, white sandy beach.
- The swim-up bars at the pools will likely be your favorite go-to bars during the day.
- Lively entertainment at night - theatrical shows and live music keep the party going.
Things to Know
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- You can take a public shuttle to Tulum, Akumal or Playa del Carmen for cheap and fun exploring.
- You have access to sister resorts.
Resort Details
- Various Lounges/Bars- 2 Lobby Bars
- 2 Theatre Bars
- 2 Poolside Bars
- 1 Discotheque - Various Restaurants- Colonial Restaurant, Buffet style
- Tropical Restaurant, Buffet style
- Mariachi Grill, Offering lunch and snacks
- Palmeras Grill, Offering lunch and snacks
- Mare Nostrum, A la carte restaurant offering seafood
- Kyoto, A la carte restaurant offering Oriental cuisine- Santa Fe, A la carte steak house
- Capri, A la carte restaurant offering Italian cuisine
Dress code: Semi-formal. No Shorts, no t-shirts, no sandals.
- 24-hour front desk
- Accessible facilities
- Babysitting†
- Beauty shop/salon†
- Car rental desk†
- Currency exchange†
- Free parking
- Laundry/Valet service†
- Restaurant†
- Room service†
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Babysitting†
- Beauty shop/salon†
- Car rental desk†
- Currency exchange†
- Free parking
- Laundry/Valet service†
- Restaurant†
- Room service†
- Safe deposit box†
- Shops and commercial services†
- Package Sea Breeze.
Package Under The Stars.
10 person minimum. Both include marriage license and legal fees. Please contact hotel directly for more details.
† Fees may apply
- Basketball court †
- Billiards †
- Direct access to a beach †
- XEL-HA- ECOPARK
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
11787 reviews
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Jan 08, 2026Can’t book any restaurants upon arrival.
Can I manager contact us ? We’ve been unsuccessful with guest services booking restaurants while we are here. The first thing we did after check-in last night was try and book our meals for the week. We have 9 and 12 year old girls and today is my partners birthday and we’re going to be eating at the Buffett. The options we were given were either the last night at 9:3O or for the 14th after we have checked out and on our way home. Also - we’ve dealt with 3 guest services reps and none have helpful and each borderline rude. Side note : while here 7 days you are only given restaurant options for 4 of the 7 days and we can’t even get into 4 of them. This is my second time here and this wasn’t the case last visit.
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Jan 07, 2026Don't go to this expensive hotel, waste of $$$$$
Went to a wedding and from the start, they are racist, the air conditioning didn't work, neither the hair dryer, they never pick up the phone, nightmare to make dinner reservations, the beach has so many rocks, it is dangerous.
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Jan 07, 2026
Horrible! Read before travel!
Where should I begin? First, I would advise readers not to rely on bot reviews or reviews from first-time travelers for whom hearing a language other than English is the highlight of the trip. We have traveled extensively throughout the Riviera Maya, including a prior stay at this hotel. Unfortunately, things have changed—and not for the better. The grounds and beach are visually appealing. However, swimming requires caution due to underwater boulders, with only a few cleared areas offering safer access. Our room was filthy, featuring a rusted bathtub and a shower clogged by hard-water buildup. The room where our daughter stayed was not much better, with an electrical outlet ripped out of the wall. When we reported these issues to the front desk, no meaningful resolution was offered. We were shown another room that was in equally poor condition. Dining presented additional problems. For reasons that were never explained, the staff initially refused to seat a party of five at a single table. This issue was only resolved after we stated that there were six of us. The food was mediocre at best, with little variety and poor quality—“some of yellow, some of green” (Vegas Vacation). This is what one would expect from a 2.5–3-star property. I have no issue with 3-star hotels when they are accurately represented. The problem here is the misleading promotion of this resort as a 5-star property when it clearly does not meet that standard. As for the specialty restaurants, they do exist; however, we attempted to make reservations immediately upon arrival and were told that the only available times were at 9:30 p.m. for the whole week of our stay. This may be acceptable to some guests, but it is disappointing when one has paid for a so-called 5-star experience and received something closer to a Motel 6. If you have already booked this hotel and still have an opportunity to change your reservation, do so without a second thought.
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Jan 07, 2026Wonderful Location, Safe, and Friendly Resort with Great Service
We went with a group on 10. The service was wonderful. Property gorgeous. Great location and experience.
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Jan 07, 2026New Years 2026
Absolutely Beautiful resort, snorkeling out front of the resort is great, food was fantastic.. the steak house has top of the line steaks!
- AdvisoryGuests booking Superior room at Barceló Maya Colonial/Tropical or Barceló Maya Beach/Caribe will not be guaranteed to be placed into the hotel they select. Guests will be assigned either hotel based on occupancy at the time of arrival. Both hotels provide the exact same product and guests staying at either hotel have access to the amenities and facilities at both hotels, which are located within the same resort complex.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Sanitation Tax: 34 MXN (approx. $1.82) (Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed