Secrets Vallarta Bay Puerto Vallarta - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

12108 reviews

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  Great Service!

  Adrian - the server in the breakfast buffet area was absolutely amazing! He went above and beyond each time we saw him and really made us feel like family! He is always so happy when we see him and we always ask for him as a server!

  Jun 26, 2025
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  Management Could Learn From the Entertainment Team

  The management of this establishment could not offer compensation for each of 3 of the members in our traveling party that were so greatly inconvenienced in one room (We had two rooms with 3 ladies in each). This group of 6 ladies has been lifelong friends, and we’re at a stage in our lives where most of our children our grown, and we’d like to travel often. Instead, we endured two water leaks, one of which was massive, requiring a middle-of-the-night move of rooms (resulting in wet clothing, toiletries, and a wet laptop computer). We get moved to a room next door that smells badly (musty) and has a leaky shower where we can’t use the rain head and have to point the handheld shower head away from door to prevent it from leaking all over the entirety of the bathroom. Furthermore, in what was described as a “courtesy” gesture, 3 apples are left in our room, yet the door is left wide open, leaving the room insecure and uncooled. This created a scary environment for women traveling alone, to come home at night to find our door open. Finally, we end our last few days getting to endure construction next door as the maintenance crew works to fix our original damaged room, impacting our “peaceful getaway”. The hotel wants to believe that the water leak wasn't their fault and blame it on nature. However, there are water leaks everywhere across the resort. You can see maintenance at work all over. They know it's an aging facility, and as such, they should be prepared to make it right when the age of the resort causes failures like this. It would've meant a lot if anyone from management had even reached out to check on us. No one did. We tracked down management ourselves, and the "best Hyatt can do" is "compensate the room, not the guests". Therefore, the ONE person that booked the room was offered Hyatt points for their "next stay". However, it's not enough points to book a room for even one night. Plus, 2/3 of the occupants received NOTHING. This would’ve been a great opportunity to offer each person some vouchers for additional perks for THIS trip, something from the spa or for an excursion, or a dinner reservation, or some sort of gesture to improve THIS trip. Nope. While I can’t say enough positive things about several employees we encountered (Armando, Day, and Sophia from the Entertainment Team that work poolside + Joel and Raul from the Concierge Team that work poolside, and Cesar at Market Cafe for breakfast), it is unfortunate that all 6 of us ladies traveling together have collectively agreed that there have been enough compounded negative experiences that we would not return, nor would we recommend to all of our friends back home in the states to visit this establishment. We have made the best of this trip, because we are lifelong friends that can laugh at the ridiculousness of it all. This experience has NOT motivated us to trust Hyatt establishments for all of our future travels.

  Jun 25, 2025
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  Third time!

  This was our third time visiting Secrets Vallarta Bay. We stayed in the preferred building on the second floor this time. Our butler Jose Becerra was always there to help with anything we needed and really helped make the trip as enjoyable as possible. The staff here is what makes us come back regularly. The crew at Oceana is definitely our favorite, especially Carlos! They all make you feel special every time we visit. The only negative is the rooms definitely need an update, but they are always clean and comfortable and the cleaning staff is fantastic.

  Jun 25, 2025
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  Good time in PV

  It's a smaller resort than the other secrets we have stayed. Which was perfect because my wife is dealing with a foot injury. Poolside bar service was excellent! Food is good, service again excellent. Had a couple bumps in the road because we had amenities from the preferred club at other secret resorts that we didn't get here. But our Butler Jose becerra smoothed them all out to my surprise. The only reason for four stars is that we have stayed at some of the high-end secrets and they deserve five stars Overall, I'll absolutely return.

  Jun 24, 2025
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  Amazing Stay!

  This is our third time visiting Secrets Vallarta Bay. My husband, Darren, and I became members in 2021. This is the first time we visited as members and were able to stay in the preferred building. This is truly a home away from home. We always enjoy coming here. The staff are amazing! We specifically want to point out staff members in the Market Cafe. Humberto is our absolute favorite person in Mexico. He is always so friendly and welcoming and makes us feel like we are very important people. We spent time with the entertainment staff every day, and we also want to give a special thank you to Sophia, Veronica, and Armondo. They made all of the activities fun, and I can't wait to come back next year to join in with them. Our concierge for the preferred building was Jose. I asked him to hook me up with a feed for the NBA Finals because I wanted to watch the Indiana Pacers play the Oklahoma Thunder. We were able to get both feeds and watch the games. It was very exciting for me to be able to do this. He even made sure that we had the final game on his day off. It was up and ready to go when I walked into the media room. When we ate at Bordeaux, several dishes were missing from the menu that were shown on the restaurant app. We asked our waiter about it, and that we were disappointed that we couldn't get the dishess we wanted. Our waiter, Rosalio, spoke to the chef and was able to get us some wonderful tasting lamb chops that were not on the menu. He saved the night for us. Overall, this was the best trip that we have had at a Secrets resort in the last few years. We will definitely return next year.

  Jun 24, 2025