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Hilton Puerto Vallarta Resort

Mexico - Puerto Vallarta

Our Rating

4 Nights with Air from $839 All-Inclusive
Info Customer Reviews Questions & Answers
Customer Rating
Value
 
4.0
Service
 
4.2
Beaches & Pools
 
4.1
Dining Options
 
3.4
Room Comfort
 
4.0
3.9 out of 5
"This took tops to all of the trips I have taken in the past. The hotel was fabulious and we so enjoyed the balcony, even though it was mostly of the hotel next doors roof, but that was o.k., the palm t..." – Sandbarlouise
128 out of 177 (72%) customers would recommend this product to a friend.
Sunset from our room Adult only section Panoramic photo from our balcony on the 8th floor (partial ocean view). on the beach looking to the hotel from the beach at night Look at the dust on the fan blade Room We Were Put In Our views!! view from the room Roof top pool view Room We Were Told We Were Getting Pool overlooking beach
All Customer Reviews
1-4 of 150 reviews. Sort by
November 9, 2019
Never staying at a Hilton again

So here's a story... My family and I just stayed at a Hilton property... We had a great time in Mexico but ran into some NASTY issues at the Hilton. First... There was mold throughout the room, around the sink, around the toilet, in the shower, around the vents...nothing we couldn't handle but gross. Next... The toilet in the room was positioned so close to the door that you were unable to sit down and and close the door... Yup...we had to use the bathroom with the door wide open to the rest of the room. Third...there was a thick layer of dust over everything...the tables, counters, refrigerator, nightstands...everything. The cups and utensils were so dirty that we couldn't use anything and their solution was to wipe off the mugs with a dirty towel and put them back. None of these issues were taken care of even though we informed the hotel of it. AND LAST BUT NOT LEAST... THERE WAS A SMELL THAT WE COULDN'T FIND AT FIRST BUT WAS EVER-PRESENT. WE SEARCHED AND SEARCHED FOR DAYS BUT COULD NOT FIND IT, COMPLAINED ABOUT IT BUT THEY WERE UNABLE TO FIND IT AS WELL. AFTER NEARLY A WEEK OF BEING IN THE ROOM I FINALLY FIGURED IT OUT.... WE PULLED THE SHEETS AND MATTRESS COVER OFF THE BED AND DISCOVERED THAT WE HAD BEEN SLEEPING ON A VOMIT/FECES STAIN FOR 5 NIGHTS!!! WE IMMEDIATELY TOLD MANAGEMENT AND THEY SAID THEY WOULD REPLACE THE MATTRESS WHILE WE WERE OUT OF THE ROOM... WE CAME BACK THE SMELL WAS GONE SO WE THOUGHT THEY HAD FIXED THE ISSUE. THE NEXT NIGHT THE SMELL CAME BACK... WE PULLED OFF ALL THE SHEETS AGAIN... THEY SPOT CLEANED AND PUT EVERYTHING BACK!!!!!!!!! I OBVIOUSLY FLIPPED AND AS WE WERE LEAVING ANYWAY THEY APOLOGIZED AND SAID TO COMPENSATE FOR SLEEPING ON HUMAN EXCREMENT FOR A WEEK THEY WOULD OFFER US 5000 HILTON HONORS POINTS.... HOW GENEROUS?! Once we got back to the states both my wife and I have been ill... Who knows what from but it may have been a combination of mold and dust and human vomit/poop... I have been in contact with Hilton Corporate and customer service... They also apologized and have been so generous as to offer 20,000 points and no more.... that's enough to cover less than 1 night at most properties and 1 night at the property we stayed in. We chose Hilton because we truly thought it was the best property we could stay at. We will never stay at another Hilton and want to warn our friends and family and everyone else out there to pick a company that actually cares about their guests.

Never staying at a Hilton again Never staying at a Hilton again
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Overall Rating: 2
Value
 
2.0
Service
 
3.0
Beaches & Pools
 
3.0
Dining Options
 
3.0
Room Comfort
 
1.0
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From: Dallas, TX
Age: 35-44
Travel: 1-2 trips/year

September 16, 2019
Great time

This resort is great and accommodating! The rooms are beautiful and have great upgrades! We loved everything for the most part. There could have been more food options and activities, but the fact that it is all inclusive is a huge plus! The staff is great and the pools are a cozy place to relax!


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Overall Rating: 4
Value
 
4.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
3.0
Room Comfort
 
4.0
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From: Dallas
Age: 25-34
Travel: 1-2 trips/year

August 16, 2019
Not worth it.

The overall experience was not the best. Food options limited. The flies over the food was “gross” no evening activities.


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Was this helpful? Yes No
Overall Rating: 2
Value
 
3.0
Service
 
2.0
Beaches & Pools
 
4.0
Dining Options
 
1.0
Room Comfort
 
2.0
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From: USA
Age: 45-54

August 7, 2019
Great experience

Hotel is good, but needs a little more entertainment.Most of the staff are wonderful. They try to go out of their way to help you. Room was cleaned with fresh towels daily. Overall a good experience.


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Overall Rating: 4
Value
 
4.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
3.0
Room Comfort
 
4.0
User Image

From: North Hollywood ,CA
Age: 35-44
Travel: 1-2 trips/year

Room Information

The Hilton Puerto Vallarta boasts 451 rooms and suites, each featuring the luxurious Hilton Serenity Bed and Bath Collection (TM). Designed with comfort and convenience in mind, these rooms are outfitted with modern decor, deluxe amenities and inviting views that illustrate the true meaning of luxury. Balcony/terrace, LCD TV, alarm clock with MP3, rain shower, safe deposit, bathrobes/slippers, mini-bar, Peter Thomas Roth brand amenities, iron/ironing board, Wi-Fi ($ in room).

Room Details

Resort Room
Hotel/Studio Unit Details

Partial Ocean
Hotel/Studio Unit Details

Deluxe Ocean
Hotel/Studio Unit Details

Junior Suite Hacienda Garden- Adults Only (available...
Hotel/Studio Unit Details

Junior Suite Hacienda Pool- Adults Only (available until...
Hotel/Studio Unit Details

What's to Love

Both pools in the central courtyard feature a spectacular view of Bandera's bay and the mountains. A handcrafted drink from the Beach Bar just adds to the great environment.

The Hilton in Puerto Vallarta offers an Adults Only Hacienda, this is an exclusive oasis for adults that has its own pool, restaurants and full access to all the other facilities the hotel has to offer.

 

What We'd Change

You won't find big entertainment shows at the resort, but you're walking distance to downtown where you can find more nightlife.

 

Why You Should Go

The Hilton in Puerto Vallarta is the ideal resort for families and couples. Located right on the beach and just steps away from shopping malls and much more, there's something for everyone to enjoy.

Available Amenities

  • Children's Activities
  • Concierge Services
  • Cribs Available on Request
  • Fitness/Exercise Room
  • Kayaks
  • Kids Club
  • Laundry Services ($)
  • Lounge Chairs/Umbrellas
  • Nightly Entertainment
  • Playground
  • Spa ($)
  • Safe Deposit Box
  • 6 Bars/Lounges
  • 8 Restaurants
  • Shopping
  • Massage/Spa Treatments ($)
  • Wedding Services ($)
  • Room Service
  • Honeymoon Packages ($)
  • Convenience Store ($)
  • Tour Desk
  • Beauty Salon ($)
  • Handicap Facilities/Wheelchair Accessible
  • Freshwater Swimming Pool(s)
  • Gift Shop ($)
  • ATM/Banking ($)


Nearby Excursions & Attractions

  • Beach
  • Casino(s)
  • Shopping

Map of Local Area

Puerto Vallarta is one of the friendliest and most diverse beach destinations in the world. Once but a tiny fishing village, Puerto Vallarta is now a world-class resort area that has retained all of the quaint charms of the original village.

Hilton Puerto Vallarta Resort

Avenida De Las Garzas S/N, Zona Hotelera Norte, Puerto Vallarta

011 52 322 176 1176

Hotel Description

Hilton Puerto Vallarta Resort: Luxury Made Easy

It's time to say "adios" to the hassles of the everyday and venture to a place where "complicated" isn't in the vocabulary. The Hilton Puerto Vallarta Resort is an all-inclusive, contemporary haven where ease meets luxury. Its majestic views of Banderas Bay will make all your worries disappear. And just outside the walls of this modern bliss lies the best of Puerto Vallarta - shops, restaurants, bars and stunning vistas of the ocean.

Longing for that sun-kissed glow? The Hilton Puerto Vallarta offers 2 sparkling pools, including an infinity pool with a picturesque view of the bay and mountains. If lounging on the sand is more your thing, Bandera's Bay gives you the perfect setting. Basking in the warm Puerto Vallarta sun can surely work up a thirst, but don't be surprised how easy it is to get a drink in your hand. Conveniently, located pool and beachside, the Beach Snack-Bar ensures you won't have to stray too far.

After a few hours spent indulging in the pristine water, drop the kiddos off at the Kid's Club where their imaginations can run free. Then, grab your honey and mosey over to the on-site spa. If you're looking for a unique experience, try the Flotarium where you'll find the true meaning of relaxation!

The Hilton is always looking for ways to innovate and improve. The new Hacienda at Hilton section is open for adults only, offering new restaurants, bars and areas to relax. The Hacienda section reflects Mexican culture with its decor, outdoor terraces and culinary experience. All this complements the resort's gorgeous beachfront with views of Bandera's Bay as the backdrop.



DINING

This hotel includes unlimited food and drinks, but some dining restrictions may apply. Please check with the front desk for details.

Le Delice
Type: French
Hours: Daily, 6pm-11pm
Description: Enjoy a view of the garden and pool while delighting in French cuisine made with local ingredients. Adults only. Reservations are required.

Sea Fire
Type: International
Hours: Breakfast- daily, 7am-noon; Lunch- daily, 1pm-5pm; Dinner- daily, 6pm-11pm
Description: Main buffet restaurant located by the pool and beach area, specializing in local delicacies and International dishes.

La Catrina
Type: Mexican
Hours: Daily, 6pm-11pm
Description: Overlooking the garden and pool, this inviting restaurant serves delicious Mexican cuisine. Reservations are required.

iL Formaggio
Type: Italian
Hours:Opening May, 2018
Description: Take a trip to the old continent and enjoy the delicacies of traditional Italian cuisine.

Fogo
Type: Brazilian Churrascaria
Hours:Dinner - daily, 7pm-11pm
Description: Enjoy a variety of meat cuts cooked and presented "Brazilian" style. Reservations are required.

Talavera
Type: International
Hours:Daily 7am-11pm
Description: Overlooking the pool in the Hacienda section, this restaurant offers a breakfast buffet, seafood lunch and themed dinners at night. Adults only.

El Rincon
Type: Gourmet Deli
Hours:Open 24-hours a day.
Description: Gourmet deli made with fresh ingredients to have on the go. Adults only.

La Bonita
Type:Cafe-Deli
Hours:Open Monday thru Saturday, 8am-7pm
Description: Stop by this deli-eatery to pick up pastries, snacks or coffee.

All hours are subject to change.



BARS/NIGHTLIFE

Snack-Bar
Located poolside and beachside. Open daily.

Lobby Bar
Located in the main lobby, serving a variety of tequila options. Daily, 10am-midnight.

Rhythms
Daily, 10pm-1am.

El Pozo
Wet bar at the pool. Adult only.

O West
Sushi & cocktails. Daily, 10am-10pm. Sushi - noon-8pm. Adults only.

Sunset Terrace
Available for Hacienda guests. Opening May 2018. Adults only.

La Serenata
Bar in an outdoor terrace. Opening May 2018. Adults only.



BEACH

The Hilton Puerto Vallarta is located on stunning Bandera's Bay. Sun Loungers and towel service are offered at the beach.

POOLS

Four pristine pools are centralized in the hotel's courtyard of both sections - Ocean and Hacienda - including 1 infinity pool offering stunning views of the bay and mountains, and a semi-covered pool at the Hacienda section. A pool concierge, umbrellas and poolside chaise loungers are available for hotel guests.

SPORTS/ACTIVITIES

Water

  • Snorkeling
  • Kayaking

Land

  • 24-hour fitness center (equipped with latest cardio & strength machines)
  • Adventure Club (Kids Club)
  • Shopping

Golf
Golf is available near the Hilton Puerto Vallarta.



INTERNET

Wireless internet is available in all public areas throughout the hotel and in guestrooms for an additional charge.

SPA SERVICES

Ki Spa offers five treatment cabins, flotarium, relaxing terrace, Jacuzzi, steam room and a variety of treatments like relaxing massages, sports massages, reflexology, oriental rituals and more.

WEDDING/HONEYMOON

The Hilton Puerto Vallarta offers wedding and honeymoon packages including a wedding coordinator for an additional charge. From now through December 23, 2018, honeymooners will receive a bottle of sparkling wine and a wedding cake for 2 upon arrival. Please contact the hotel directly for more information.

CHILD CARE

Kid's Club at the Hilton Puerto Vallarta provides children with fun, interactive games and activities. A playground, babysitting services and children's menu are just a few of the many family-geared amenities this resort offers.

ADDITIONAL INFORMATION

Location
The resort is located 7 minutes from the Gustavo Diaz Ordaz International Airport (PVR) and 10 minutes from Puerto Vallarta's city center.

Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.



All hours, fees, amenities, information and services are subject to change without notice.
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5 days, 4 nights
Travel Dates 11/24 - 12/20
Starting at $839 was $1419
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Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

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5 days, 4 nights
Travel Dates 12/21 - 1/4
Starting at $1589 was $2919
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Starting at $899 was $1549
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