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Here on the sun-drenched shores of the Pacific side of Mexico, you'll find everything you've ever wanted in a dreamy bea
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Here on the sun-drenched shores of the Pacific side of Mexico, you'll find everything you've ever wanted in a dreamy beach escape: unlimited tantalizing food and drinks, water sports out the wazoo, and of course, a delicious spa where you can melt into oblivion. Might you call this Beach Eden? Yes, please. And often.
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"My wife and I just got home from a two week stay at the RIU Emerald Bay in Mazatlan. We were there last year and loved it so much we returned this year. The rooms are above adequate and the A/C really ..." – Raiderguy
52 out of 64 (81%) customers would recommend this product to a friend.Read All Reviews
Customer Rating
Value
4.4
Service
4.5
Beaches & Pools
4.2
Dining Options
3.7
Room Comfort
4.0
"My wife and I just got home from a two week stay at the RIU Emerald Bay in Mazatlan. We were there last year and loved it so much we returned this year. The rooms are above adequate and the A/C really ..." – Raiderguy
52 out of 64 (81%) customers would recommend this product to a friend.
All Customer Reviews
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October 23, 2019
My worst all inclusive family vacation ever
As soon as I stepped into the hotel, I noticed a different vibe; sure enough I approached the front desk and the customer service level was a joke. And so it was throughout my 10 days in the property. They need to catchup with their international etiquette making sure you are their priority every time and every way. That ever happened. The new rooms added in the adjacent blocks are like a half a mile from the main tower, not recommended if you have kids or if traveling with someone with health conditions besides they are flat and boring. You will find a hospital room more vivid and interesting. These rooms in general have no ocean view because they face a central garden. They moved me into the main tower and the the ocean view compensated some of my bad decision booking this hotel. This room was old and the bedding stunk just about every day. Dd I mention the bed was also mediocre? BTW looking down from above in the balcony, I noticed the murky water in the two largest pools, another huge disappointment. The buffets were OK but by the forth day, I was getting tired of the same. The lack of dessert in all restaurants and buffets for me was a huge disappointment as well. Their drinks, OMG, their drinks were tasteless as well as their beer, I through away like 40% of them. I can go on and like the poor elevators they have in the entire hotel. You can wait up to 30 minutes to catch an elevator if you are the lower levels. They are usually packed and they don’t stop! Some are out of service, some have have no AC and basically you ride at your own risk the way I see it!! The elevators can’t keep up with the amount of guests they lay have a few and they are basically small. They underestimated the elevators big time when they designed this hotel in scale.
I think this vacation could have been a lot more memorable in a good way if things have been different from what I experience in 10 days. I could have mention a lot more negative things about this property but I mentioned enough to consider other properties more seriously. The whole place needs a face lift and they need to water their plants In the lobby because they look sick and dehydrated. I hit the nail in the head about my first impression about this hotel since I put my first foot at the very entry.
I must also say that the Mexican people around and the service people in the hotel work extremely hard and are respectful and are welcoming and are very friendly. Nevertheless management is a different story. THIS HOTEL IS WAY OVERPRICED FOR THE SERVICE PROVIDED.
From:San Francisco, CA Age:45-54 Travel:1-2 trips/year
June 21, 2019
People smoking on the pools, not so kids friendly
The Hotel is nice, the food is great and the service of the staff is very friendly. I didn’t like that there are no “No Smoking” signs within the pool area and neither a section for smokers, might be the season but if you plan to bring your kids, don’t do it specially during the summer, the hotel don’t implement a policy for people smoking.
During our visit there is no pool for kids even though in the website they show it. Apparently there was one and now they are building a special section for kids. Probably it should be finish by 2020 or 2021.
If you plan to visit this hotel with kids, I suggest wait until they have finished the kids section or not during the summer.
The resort , food , drinks and accommodations was nice. However, this hotel is working on expanding so, it is under constant construction. So they have jack hammers and heavy equipment going all day long.
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What's the best excursion? How much should you tip?
Ask a question about Riu Emerald Bay or help someone else answer theirs.
Can you answer these questions?
8 questions, 40 answers.
Where are you allowed to smoke - besides your room?5 answers
Where are your "speficically designated smoking areas"??
Smoke-free Policy
Under Mexican legislation smoking is not permitted in the public areas of the hotel except in specifically designated areas.
7 years, 86 months ago
D
For specific public areas where smoking is permitted, We reccomend contacting the hotel directly.
KateHCC
I don't smoke so I can't really say for sure but I noticed that the closest to the building people were smoking was on the patio which runs across the poolfront from one end of the building to the other. They you to bring your food from the restaurants out to these tables so I suppose someone could smoke during their meals.
Kinger23
Yes
Jonesy54
Yes
BobMorris48
We do not smoke but there was smoking all over the resort, except I do not remember seeing it in the restaurants. Where it was especially disgusting was around the pool areas as there were no ashtrays provided. Butts were just put out on the tiles around the pool.
Skip611
While we were there I noticed that they had a designated smoking area right outside the middle walkway of the building. Probably not the best place for it since it is one of the main exits to the resorts beach and pool areas.
Vacation32
In my visit there was a lot of people smoking within the pols area, beach and even outside bars. This is the reason I didn't like this hotel.
Xtian
Transportation5 answers
How long does it take to get from the airport to the resort? Also, there is no transportation to and from the airport to the resort, how much does it cost for round trip?
6 years, 83 months ago
Indianapolis, IN
The resort is located 19 miles from the airport. We do suggest contacting the resort directly regarding the taxi fare in their area. The email address found directly on the resort's website is hotel.emeraldbay@riu.com.
MariaCC
There is no dedicated hotel shuttle but at the airport you can get a shuttle if you have 3 or more people in your party and it is significantly cheaper than a cab. We took a cab ride for 400 pesos, about $35, and it is a 40 minute cab ride as the resort is on the far North end of the beach.
Kinger23
Takes about a half hour to get to resort from airport. We booked transportation to and from ahead of time with vista tours. About $50 for two. Check out options at vists tours go to mazatlan tours and check out. I would recommend booking ahead of time they are there waiting and you don't have to deal with vendors trying to sell you something besides timeshares in airport lobby.
sunworshipper14
It takes about 30 minutes and its 20.00 per person each way.
Jonesy54
about 40 minutes. Cheap Caribbean provides transport both ways for $24 round trip per person.
EasygoingAmericanCouple
are locals allowed to come and use the facility on the weekends for a charge?5 answers
5 years, 72 months ago
Michele NH
Please contact the resort directly at hotel.emeraldbay@riu.com or by phone at (+ 52) 669 9897 900 for the most up to date information on their guest policy.
BethCC
yes they are, Family pool was used more but there was always room in adult pool. A lot of activity but wasn't really to bad. I think it is typical for most resorts to allow this.
BigLake
Yes
BobMorris48
I do not know but I doubt it.
Skip611
The resort was probably 75% filled with people from Mexico
azz22
Can we make restraraunt reservations in advance?5 answers
5 years, 71 months ago
North Dakota
Reservation requests are made at the time of check-in at the resort.
SueCC
Yes. Only one restaurant is open each night, and reservations can be made at a maximum one day in advance, but they were never crowded and food was plentiful.
EasygoingAmericanCouple
We could not make our reservations until we had checked in.
swaat
Yes
BobMorris48
Yes although we just showed up several times when it was not busy and we were ushered right in.
Skip611
Is there 24 hour room service available?5 answers
4 years, 56 months ago
Tiffany829
No, this resort does not offer room service.
KristenCC
I'm sure there is room service for an additional fee
LBrooklyn
No this was a disappointment but not a big issue, there is a bar and snacks available 24-7
BigLake
No room service but there is a free bar in your room. Food available 24/7 also.
TrickyVicki
Didn't use room service
BobMorris48
Not that I was aware of.
Skip611
Is there direct beach access? If so, is the beach swimmable?5 answers
3 years, 47 months ago
Texas
There is direct beach access and the beach is swimmable.
SalCC
Yes and yes! Strong tide but can def swim!
CaseyBrennan
Yes beach is right outside, so awesome of a beach. No seaweed or stink, big beaches people swimming in the ocean at this location. Fantastic beach.
BigLake
Yes easy access to beach and very swimmable
TrickyVicki
Yes, there is direct beach access to a swim able beach, just, the water is cold enough you need a wet suit if you plan staying in the water
BobMorris48
We are going to the RIU Emerald Bay in April. Can you tip with US currency?5 answers
3 years, 47 months ago
Hibbing, MN
Yes, you may tip in US dollars.
SalCC
YEs, bring single dollars do not over tip. One dollar or two max.
BigLake
also I wanted to say even though you can tip in US dollars the hotel will not exchange US dollars for pesos. So bring all One dollar bills they love to receive them.
BigLake
Yes
ToesInSand1
Yes, you can tip with US currency.
ToesInSand1
is there snorkeling?5 answers
2 years, 34 months ago
tracy
Please check with the resort for the most up-to-date information or check with an excursion company as we do not offer it at this time for this area. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
There was no gear to rent at hotel but I am sure you could bring your own and I am sure there would be some off sight companies that would take you out.
BigLake
No.
ToesInSand1
No. The water is rough. Hard undertow.
ToesInSand1
Not that I saw. You could walk out 100 yards and only be thigh high the water.
TrickyVicki
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Room Information
Riu Emerald Bay features 1028 guestrooms that feature air conditioning, mini-bar and liquor dispenser restocked daily, full bathroom with shower, hairdryer, Satellite TV, Electronic in room safe (laptop size), iron and ironing board and a balcony or terrace.
It's all-inclusive and sits at the foot of the breathtaking Sierra Madre Mountains, hugged by teal water.
The stress-ousting massages, facials and other luscious treatments at the spa. Melt.
RiuLand for kids--a beachy world of fun for them while you get your chillaxing on. Plus, the brand new Splash Water World!
The liquor dispenser in your room. When you say it's a party, it's a party.
The world-class golf courses that are nearby. Bring your A game.
What We'd Change
The specialty restaurants are on a first come, first serve basis, but if you plan early, you won't have to wait too long.
Why You Should Go
It's just 19 miles from the airport so your vacay in Beach Eden will start before you know it.
Secure your spot by the pool early - the loungers at the glistening pool fill up fast.
There's horseback riding near - in this tropical paradise, this is a must-do.
For water babies, there's scuba, surfing, kayaking, and more. Dive in.
On land, there's volleyball, table tennis, billiards and a fitness center. No boredom here.
Available Amenities
Beach
Cable/Satellite TV
Babysitting/Child Care ($)
Children's Activities
Children's Pool
Conference Facilities ($)
Cribs Available on Request
Currency Exchange
Daily Maid Service
Fitness/Exercise Room
Jacuzzi
Kids Club
Lounge Chairs/Umbrellas
Nightly Entertainment
Pool Bar
Swimming Pool(s)
24 Hour All-Inclusive
Sauna
Billiards
Horseback Riding ($)
5 Restaurants
7 Bars/Lounges
Nightclub
Multilingual Staff
Elevators
Spa Services ($)
Handicap Room Available
Wedding Services ($)
Honeymoon Packages ($)
Beach Volleyball
Wireless Internet
Watersports Center ($)
Pool Towels (complimentary)
Tour and Island Information
Swim-Up Bar
Car Rental Available ($)
ATM/Banking ($)
Nearby Excursions & Attractions
Beach
Dive Shop(s)
Eco-Adventure Tour(s)
El Arco
Fitness Center
Golf Course(s)
Horseback Riding
Kayaking
Nature Park(s)
Scuba Diving
Spa(s)/ Wellness Center(s)
Surfing/Surfing Lessons
Map of Local Area
Set at the foot of the Sierra Madre Mountains on a peninsula that extends into the Pacific Ocean, Mazatlan is one of the
Mexican Riviera's premier resort areas.
Riu Emerald Bay
Av Sabalo-Cerritos #3404
+52 669 989 7900
Hotel Description
Riu Emerald Bay in Mazatlan: Your All-Inclusive Escape-Haven in Mazatlan
Here on the sun-drenched shores of the Pacific side of Mexico, you'll find everything you've ever wanted in a dreamy beach escape: unlimited tantalizing food and drinks, water sports out the wazoo, and of course, a delicious spa where you can melt into oblivion. Might you call this Beach Eden? Yes, please. And often.
It's Time to Get Your Riu On.
DINING
The grub is on: the buffet with live, on-the-spot cooking stations and full American breakfast will not disappoint (everything's fresh and ready to meet your lips), nor will the scrumptious Mexican restaurant. Let's not forget the sizzlin' steakhouse or the tasty Asian spot. It's time to chow down, even face plant if want.
Las 3 Islas Type: Buffet Hours: Breakfast - daily, 7am-10:30am; Dinner - daily, 6pm-10pm Description: Serving a full American breakfast buffet with on-the-spot
cooking stations and a continental breakfast. Dinner includes an international
buffet and special theme buffets (three times a week). Dress code: T-shirts with sleeves for gentlemen.
Bamboo
Type: Asian Hours: Daily, 7pm-10pm Description: Buffet Asian restaurant. Reservations required. Dress code: Long trousers and T-shirts with sleeves for gentlemen.
Las Gaviotas Type: Steakhouse Hours: Lunch - daily, noon-4pm; Dinner - daily, 7pm-10pm Description: Poolside restaurant serving buffet and a la carte options, with Italian buffet at dinner. Dinner reservations required. Dress code for dinner: Long trousers and T-shirts with sleeves for
gentlemen.
El Malecón Type: Buffet Hours: Breakfast - daily, 7am-10:30am; Continental Breakfast - daily, 10:30am-12pm; Dinner - daily, 6:30pm-10:30pm Description: Restaurant serving buffet-style food with live cooking stations. Dress code for dinner: Serving a full American breakfast buffet with on-the-spot
cooking stations and a continental breakfast. Dinner includes an international
buffet and special theme buffets (three times a week).
Tabasco
Type: Mexican Hours: Daily, 7pm-10pm Description: A la carte restaurant serving Mexican cuisine. Buffet
starters and desserts. Reservations required.
Formal dress required for dinner. Main restaurant: gentleman – no sleeveless t-shirts. Theme restaurants – no sleeveless t-shirts, long trousers. Opening and meal times are subject to change.
BARS/NIGHTLIFE
Adult refreshment abounds in this otherworldly lush locale. You can get your drink on everywhere from the swim-up bar to the lounge (that boasts a terrace) to a sports bar open 24 hours. Salud.
El Cerro
Lobby bar. Daily 6pm-midnight.
El Estero Lounge bar with terrace. Daily 6pm-midnight.
Sports Bar Open 24 hours.
La Plaza Bar Daily, 6pm-midnight.
La Tambora Lounge bar. Daily, 6pm-midnight.
Margarita Poolside bar w/ swim-up bar. Daily, 6pm-midnight.
Pepe's Food Poolside grill. Daily, 11am-6pm.
Playa Bruja Poolside and swim-up bar. Daily, 10am-6pm.
BEACHES AND POOLS
Chillax on a palm-lined beach with sand that's tawny and waves that are dreamy blue. Or hop on over to five sparkling, freshwater pools. There's even one for the kiddos and two others with swim-up bars. And wait for it...there's also a Jacuzzi and sun terrace. You're welcome.
SPORTS/ACTIVITIES
Water
Catamaran
Kayaking
Body boarding
Beach volleyball
Available for an additional charge:
Diving
Sailing
Windsurfing
Land
Fitness
Table tennis
Beach volleyball
Available for an additional charge:
Billiards
Golf
Golf is available nearby.
INTERNET
Complimentary Wi-Fi is offered throughout the hotel and guest rooms.
SPA SERVICES
Renova Spa is a full-service spa offering a variety of treatments (fees
apply) and complimentary use of a Jacuzzi and sauna. Daily, 8am-7pm.
WEDDING/HONEYMOON
Celebrate your special day at Riu Emerald Bay. Choose from several wedding
packages to make your day unforgettable.
CHILD CARE
RiuLand Kids' Club offers supervised activities for children ages 4-7 and
8-12. Daily, 10am-1:30pm and 4pm-5:30pm. Plus, kids can enjoy tons of fun at the brand new Splash Water World, equipped with awesome water slides and so much more!
ADDITIONAL INFORMATION
Location
Riu Emerald Bay is located 19 miles from the Mazatlan International Airport (MZT) and 7.5 miles from downtown Mazatlan.
Check In/Check Out
Check-in: 3pm. Check-out: Noon.
A valid credit card may be required upon check-in for possible incidentals not
included in your hotel reservation.
Minimum Stay
A 3-night minimum stay is required at this resort.
Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and
Costa Rica may put limits on the use of motorized water sports, and loud
music.
MIN CHECK-IN AGE/SPRING BREAK POLICY: Student/Spring Break groups or individuals, regardless of age are not allowed
at this hotel at any time. The hotel reserves the right to use reasonable means to identify suspected student/spring break groups. At least one person of 21 years or older is required in every room during March and April. The Hotel may request guests to show passport or official ID to proof age and reserves the right to refuse admission to anyone. In-room parties, unruly behavior and spring break groups are not allowed at any Riu Resort. Guests can and will be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff.
Smoke-free Policy
In accordance with Mexican law, smoking is not permitted inside the hotel: guests may only smoke outdoors.
Currency Policy
Please note that as of June 1, 2011, Riu Resorts in Mexico no longer accept or
exchange U.S. Dollars at the front desk. ATM's are available in the lobby of
each resort for withdrawals in Mexican currency.
All hours, fees, amenities, information and services are subject to change without notice.
Doujoe