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Riu Emerald Bay

Mexico - Mazatlan

Our Rating

4 Nights with Air from $889 All-Inclusive
Info Customer Reviews Questions & Answers
Customer Rating
Value
 
4.5
Service
 
4.5
Beaches & Pools
 
4.3
Dining Options
 
3.7
Room Comfort
 
4.1
4.1 out of 5
"My wife and I just got home from a two week stay at the RIU Emerald Bay in Mazatlan. We were there last year and loved it so much we returned this year. The rooms are above adequate and the A/C really ..." – Raiderguy
52 out of 63 (83%) customers would recommend this product to a friend.
The view from our room.
All Customer Reviews
1-4 of 54 reviews. Sort by
June 21, 2019
People smoking on the pools, not so kids friendly

The Hotel is nice, the food is great and the service of the staff is very friendly. I didn’t like that there are no “No Smoking” signs within the pool area and neither a section for smokers, might be the season but if you plan to bring your kids, don’t do it specially during the summer, the hotel don’t implement a policy for people smoking. During our visit there is no pool for kids even though in the website they show it. Apparently there was one and now they are building a special section for kids. Probably it should be finish by 2020 or 2021. If you plan to visit this hotel with kids, I suggest wait until they have finished the kids section or not during the summer.


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Overall Rating: 3
Value
 
3.0
Service
 
5.0
Beaches & Pools
 
3.0
Dining Options
 
5.0
Room Comfort
 
3.0
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From: California
Age: 35-44
Travel: 1-2 trips/year

April 5, 2019
Best Purchase I've made

Really enjoyed the hotel and the whole experience. Had so much fun, such a lovely Hotel, right on the beach, with so much to do.


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
4.0
Room Comfort
 
5.0
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From: Exton, PA
Age: 45-54

February 25, 2019
Nice visit

The resort , food , drinks and accommodations was nice. However, this hotel is working on expanding so, it is under constant construction. So they have jack hammers and heavy equipment going all day long.


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Overall Rating: 4
Value
 
4.0
Service
 
4.0
Beaches & Pools
 
4.0
Dining Options
 
5.0
Room Comfort
 
4.0
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From: Buffalo, ny
Age: 35-44
Travel: 3-6 trips/year

January 14, 2019
Worst stay at Riu

We have stayed at the Riu chain for 6 consecutive years. We had weather delays getting to the resort and when we arrived they said we missed our reservation and they had no room for us. We had called Cheap Carribean when the delay happened and were assured we would be taken care of. Eventually with much complaining and my wife crying we got a room and an upgrade to a Jacuzzi suite. Third day in we had the floor literally implode (thought we were having an earthquake) we were moved to another room where the refrigerator door literally came off in my hand the toilet would not flush and the Jacuzzi handle broke off. Repairmen fixed the problems and we went on with our vacation. The food although plentiful was substandard. the meats were mostly grizzle and way over cooked. The resort is beautiful and the staff is awesome. After this experience we are thinking of going with another hotel chain in the future.


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Overall Rating: 2
Value
 
3.0
Service
 
4.0
Beaches & Pools
 
3.0
Dining Options
 
3.0
Room Comfort
 
3.0
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From: Arkansas
Age: 55-64
Travel: 1-2 trips/year

Room Information

Riu Emerald Bay features 716 guestrooms that feature air conditioning, mini-bar and liquor dispenser restocked daily, full bathroom with shower, hairdryer, Satellite TV, Electronic in room safe (laptop size), iron and ironing board and a balcony or terrace.

Room Details

Double Room (DBSB)
Hotel/Studio Unit Details

Double Room Ocean View (DBMB)
Hotel/Studio Unit Details

Junior Suite Ocean View (SJMB)
Hotel/Studio Unit Details

Suite Jacuzzi Ocean View (SUMZ)
Hotel/Studio Unit Details

What's to Love

It's all-inclusive and sits at the foot of the breathtaking Sierra Madre Mountains, hugged by teal water.

The stress-ousting massages, facials and other luscious treatments at the spa. Melt.

RiuLand for kids--a beachy world of fun for them while you get your chillaxing on. Plus, the brand new Splash Water World!

The liquor dispenser in your room. When you say it's a party, it's a party.

The world-class golf courses that are nearby. Bring your A game.

 

What We'd Change

The specialty restaurants are on a first come, first serve basis, but if you plan early, you won't have to wait too long.

 

Why You Should Go

It's just 19 miles from the airport so your vacay in Beach Eden will start before you know it.

Secure your spot by the pool early - the loungers at the glistening pool fill up fast.

There's horseback riding near - in this tropical paradise, this is a must-do.

For water babies, there's scuba, surfing, kayaking, and more. Dive in.

On land, there's volleyball, table tennis, billiards and a fitness center. No boredom here.

Available Amenities

  • Beach
  • Cable/Satellite TV
  • Babysitting/Child Care ($)
  • Children's Activities
  • Children's Pool
  • Conference Facilities ($)
  • Cribs Available on Request
  • Currency Exchange
  • Daily Maid Service
  • Fitness/Exercise Room
  • Jacuzzi
  • Kids Club
  • Lounge Chairs/Umbrellas
  • Nightly Entertainment
  • Pool Bar
  • Swimming Pool(s)
  • 24 Hour All-Inclusive
  • Sauna
  • Billiards
  • Horseback Riding ($)
  • 4 Restaurants
  • 5 Bars/Lounges
  • Nightclub
  • Multilingual Staff
  • Elevators
  • Spa Services ($)
  • Handicap Room Available
  • Wedding Services ($)
  • Honeymoon Packages ($)
  • Beach Volleyball
  • CD/Alarm Clock Radio
  • Watersports Center ($)
  • Pool Towels (complimentary)
  • Tour and Island Information
  • Swim-Up Bar
  • Car Rental Available ($)
  • Tennis Court(s) ($)
  • ATM/Banking ($)


Nearby Excursions & Attractions

  • Beach
  • Dive Shop(s)
  • Eco-Adventure Tour(s)
  • El Arco
  • Fitness Center
  • Golf Course(s)
  • Horseback Riding
  • Kayaking
  • Nature Park(s)
  • Scuba Diving
  • Spa(s)/ Wellness Center(s)
  • Surfing/Surfing Lessons

Map of Local Area

Set at the foot of the Sierra Madre Mountains on a peninsula that extends into the Pacific Ocean, Mazatlan is one of the Mexican Riviera's premier resort areas.

Riu Emerald Bay

Av Sabalo-Cerritos #3404

+52 669 989 7900

Hotel Description

Riu Emerald Bay in Mazatlan: Your All-Inclusive Escape-Haven in Mazatlan

Here on the sun-drenched shores of the Pacific side of Mexico, you'll find everything you've ever wanted in a dreamy beach escape: unlimited tantalizing food and drinks, water sports out the wazoo, and of course, a delicious spa where you can melt into oblivion. Might you call this Beach Eden? Yes, please. And often.

It's Time to Get Your Riu On.



DINING

The grub is on: the buffet with live, on-the-spot cooking stations and full American breakfast will not disappoint (everything's fresh and ready to meet your lips), nor will the scrumptious Mexican restaurant. Let's not forget the sizzlin' steakhouse or the tasty Asian spot. It's time to chow down, even face plant if want.

Las 3 Islas
Type: Buffet
Hours: Breakfast - daily, 7am-10:30am; Dinner - daily, 6pm-10pm
Description: Serving a full American breakfast buffet with on-the-spot cooking stations and a continental breakfast. Dinner includes an international buffet and special theme buffets (three times a week).
Dress code: T-shirts with sleeves for gentlemen.

Bamboo
Type:
Asian
Hours: Daily, 7pm-10pm
Description: Buffet Asian restaurant. Reservations required.
Dress code: Long trousers and T-shirts with sleeves for gentlemen.

Las Gaviotas
Type: Steakhouse
Hours: Lunch - daily, noon-4pn; Dinner - daily, 7pm-10pm
Description: Poolside steakhouse serving an a la carte menu. Reservations required.
Dress code for dinner: Long trousers and T-shirts with sleeves for gentlemen.

Tabasco
Type:
Mexican
Hours: Daily, 7pm-10pm
Description: A la carte restaurant serving Mexican cuisine. Buffet starters and desserts. Reservations required.

All hours are subject to change.


BARS/NIGHTLIFE

Adult refreshment abounds in this otherworldly lush locale. You can get your drink on everywhere from the swim-up bar to the lounge (that boasts a terrace) to a sports bar open 24 hours. Salud.

El Cerro
Lobby bar. Daily 6pm-midnight.

El Estero
Lounge bar with terrace. Daily 6pm-midnight.

Sports Bar
Open 24 hours.

La Plaza Bar
Daily, 6pm-midnight.

Playa Bruja
Poolside and swim-up bar. Daily, 10am-6pm.



BEACHES AND POOLS

Chillax on a palm-lined beach with sand that's tawny and waves that are dreamy blue. Or hop on over to five sparkling, freshwater pools. There's even one for the kiddos and two others with swim-up bars. And wait for it...there's also a Jacuzzi and sun terrace. You're welcome.

SPORTS/ACTIVITIES

Water

  • Catamaran
  • Kayaking
  • Body boarding
  • Beach volleyball

Available for an additional charge:

  • Diving
  • Sailing
  • Windsurfing

Land

  • Fitness
  • Table tennis
  • Beach volleyball

Available for an additional charge:

  • Billiards

Golf
Golf is available nearby.



INTERNET

Guests can use WiFi in the lobby area for 90 consecutive minutes, daily. Wi-Fi is available in guest rooms for an additional charge.



SPA SERVICES

Renova Spa is a full-service spa offering a variety of treatments (fees apply) and complimentary use of a Jacuzzi and sauna. Daily, 8am-7pm.



WEDDING/HONEYMOON

Celebrate your special day at Riu Emerald Bay. Choose from several wedding packages to make your day unforgettable.



CHILD CARE

RiuLand Kids' Club offers supervised activities for children ages 4-7 and 8-12. Daily, 10am-1:30pm and 4pm-5:30pm. Plus, kids can enjoy tons of fun at the brand new Splash Water World, equipped with awesome water slides and so much more!



ADDITIONAL INFORMATION

Location
Riu Emerald Bay is located 19 miles from the Mazatlan International Airport (MZT) and 7.5 miles from downtown Mazatlan.

Check In/Check Out
Check-in: 3pm. Check-out: Noon.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

Minimum Stay
A 3-night minimum stay is required at this resort.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.

MIN CHECK-IN AGE/SPRING BREAK POLICY: Student/Spring Break groups or individuals, regardless of age are not allowed at this hotel at any time. The hotel reserves the right to use reasonable means to identify suspected student/spring break groups. At least one person of 21 years or older is required in every room during March and April. The Hotel may request guests to show passport or official ID to proof age and reserves the right to refuse admission to anyone. In-room parties, unruly behavior and spring break groups are not allowed at any Riu Resort. Guests can and will be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff.

Smoke-free Policy
Under Mexican legislation smoking is not permitted in the public areas of the hotel except in specifically designated areas.

Currency Policy
Please note that as of June 1, 2011, Riu Resorts in Mexico no longer accept or exchange U.S. Dollars at the front desk. ATM's are available in the lobby of each resort for withdrawals in Mexican currency.

Resort Update
Riu Emerald Bay has announced the start of extensions to the resort as of January 3, 2019. The resort will be adding an additional 311 rooms, a theater, another restaurant, a large adults pool, swim-up bar, Kid's club, children's pool and a Splash Park. Renovations are scheduled to be complete by September 2019. Guests staying at the resort during this time will not be affected.



All hours, fees, amenities, information and services are subject to change without notice.
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5 days, 4 nights
Travel Dates 9/23 - 12/23
Starting at $889 was $1049
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 5 days left to book!
5 days, 4 nights
Travel Dates 1/2 - 4/11
Starting at $989 was $1449
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 4 days left to book!

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