Dreams Los Cabos Suites Golf Resort & Spa

Could not be happier with our vacation. Cheap Caribbean made our vacation the absolute best. They took care of everything flight, transportation and booking the hotel. Everything went seamless and without errors. I was skeptical at first, especially when we had two flight change emails. I can’t wait to book another vacation. Thank you cheap Caribbean

We just returned from an early anniversary celebration trip at Dreams Los Cabos September 22-28. Note we went during the off season since it’s hurricane season so this could be a factor. Preferred Club Pro: for not much more this is a nice perk to have. You get access to the special club with top shelf liquor, private concierge and food throughout the day. My husband also got buckets of Corona delivered to him at the pool which isn’t something non-club members usually get. Con: they don’t do a bracelet system so until you provide your room number no one knows you are preferred. Once the staff knows though, they remember so I still think it’s worth it! Food Pro: there’s 5 restaurants on property and a coffee shop. We thought all the food was delicious- better than most all inclusives we’ve been to. We enjoyed them all. No reservations needed for any of them and we didn’t have to wait to be seated ever. Con: portions are small, so ensure you order double of things if you are hungry. Property and staff Pros: clean, well maintained. Right next to the ocean so beautiful view and breeze. Room was clean with multiple services a day, great service! Property not too large so getting from one side to the other isn’t a big deal. Cons: main pool could use some maintenance but it’s still enjoyable. Adults only pool was quiet and relaxing. Notable mention- the spa! As part of my booking I got coupons to use, so I applied $40 to a 100 min massage and then more towards a facial. I thought the spa was top notch and worth the splurge. Pricing to me was much lower than I would have paid at other resorts.

Beautiful resort. Rooms, grounds, common areas, lobby, everywhere sparkling clean and well maintained. Employees are friendly, happy and welcoming. Food delicious and beautifully prepared. Beach and pool service exceptional. Had a massage and facial in the beautiful spa, and both were quite good. Spa tip: don’t pay full price: Ask for the special of the day. The discount is better than the “coupons” you are given at check in Only slight downside: Some pressure to attend their “not a time share” presentation. Although they asked several times, would back off when declined. Request for a room on top floor, closest to ocean, was ignored. Given a ground floor room in middle of resort. That said, absolutely wonderful, relaxing experience!

Upon arrival, the resort is beautiful and service to and from the airport was easy. Our group paid for Preferred on the resort and we were excited for our stay. We were escorted to the Preferred check in area, which was impressive, only to quickly be disappointed. Booking: We requested 2 rooms each with double beds and adjoining or near each other if possible. Concierge advised that not only did they not have any Preferred rooms available, the rooms were on opposite sides of the resort AND one had a single King bed. After 2 hours, several requests to speak to a manager only to have a person "pretend" to be manager, we were put in the rooms they had available. Honestly, after traveling all day and going back and forth for 2 hrs we were tired and wanted to start our vacation. Going back and forth with the staff was exhausting, maybe that was a tactic? The next day, the group in the single bed room moved to a floor down from the other room. The resort did nothing to compensate us for the extra money we spent to get Preferred rooms. They only placed blame on the booking company and said there was nothing they could do. Service: Service was hit or miss. Sometimes you'd get great/attentive service other times you're sitting at dinner for 2 hours in a nearly empty restaurant. When service was good, it was great and made your experience lovely. ie...Our girls group made up our drink and gave it a name, several servers remembered the "Brandie Bay" and we were able to order without always giving them the instructions. If you don't ask for Top Shelf liquor, they will pull bottles from under the bar to make your drinks. DO NOT pay extra for Preferred. The bars all stock the exact same liquor. Only one bar, Rendevouz at the front lobby had a bottle of top shelf vodka that wasn't at other bars. It wasn't until we pointed that out that the next day the Preferred bar had a few new "top shelf" bottles. Even still, no one verifies that you are preferred and outside of going into the Preferred lounge there is no difference throughout the resort. Basically everyone has access to the same things whether you paid for preferred or not. Again, not every bar even have the Top Shelf bottles available. Unless you want to run to the Preferred Lounge or Lobby Bar for every drink, choosing to stay here means you are OK with drinking what they have available. It's not a make or break for me, however again when you PAY for something extra and don't get it or it's a hassle to get it, it's annoying. Activities on the resort were fun, when they had them. The resort wasn't full at all, so nights at the club were what you made them. We had fun, but I think overall only maybe 10 people or so was in there all night. Overall, it's a beautiful resort however the hit or miss service alongside of the fact that we paid for rooms we didn't receive with NO attempt to make it right. We would have been open to a spa credit, credit towards an excursion, anything other than "this is what we have". There were no apologies leaves it VERY DIFFICULT to highly recommend this resort. Additionally - we received a promotion which gave us a spa credit once we booked the resort, and it is basically null and void if you don't plan on paying for a massage package, which is substantially more than you would pay at any luxury resort. It felt like a bait tactic to use the spa,but you cannot use it for mani/pedi/facial or anything OTHER than a massage package and the hotel will not make exceptions. Again - they blamed it on booking through a third party site. Dining Experience: Again, hit or miss. The Steak Place and Italian place were by far the best. I enjoyed my meal at the French restaurant, but my friends all had a miss there. The seafood restaurant was terrible. I've never had scallops that tasted like claims ever before in life. Disappointing since we are literally right by the ocean. Alongside that, the service there was sub par. Buffet had so many options, it was easy to find something to please everyone. I have to mention the dreaded timeshare, "not a time share" experience. We all knew better - but we got enticed by the 80% off. We knew we would regret it, and we did. After several hoops we got our excursions. I place part of that blame on us, as we knew better. The final deal they offered did sound enticing but the "not a time share" employees were so rude by that time and considering the hit or miss service why would we buy into the dream? One lady advised, that they will treat you differently if you are a member. Really?? We paid a good amount of money and should expect the standard service, regardless of being a member or not. Any other place I've gone to typically provides the same service to everyone. When I go to a Large Hotel Chain as a preferred member I expect extras, ie..room upgrades, etc... When I book with the same Large Hotel Chain and forget to add my member number, I get the same service, just without the extra upgrades and points. Apparently ,that is not the philosophy at Dreams. Again, that was our bad - however when we went to book the excursion, we didn't ask many questions. And, in hindsight, we should have because, guess what, the excursion we wanted wasn't even available due to a mechanic error on the boat!!! Not a Dreams issue,but I'd rather pay full price any day than be experience the rude behaviors/comments from the "not a time share" team. I question whether I would go back - Vacation is what you make of it and we had a great time. However, giving Dreams a second chance to make it right is highly questionable.