What We Love
- World-class spa treatments (with stress-smashing treatments) featuring the only hydrotherapy rooms in Ixtapa.
- Classes where kids can learn to be a DJ and take photography lessons.
- Open air Bali beds and palapas for your beach shade with full food and drink service.
Things to Know
- The resort is only 20 short miles from the Ixtapa Zihuatanejo International Airport (ZIH).
- Zihuateanejo is only 10 minutes away and features cute folk art shops, boutique hotels, and excellent restaurants.
- Maximize your vacay hours by checking pick-up times on scheduled transfers
Resort Details
- Bluewater GrillGrilled steak favorites served in a seaside setting.
- Coco CafeCoffees, teas and pastries served daily.
- Da MarioServing delectable Italian cuisine.
- Romantic Dining ExperienceFor your honeymoon, wedding anniversary or when you just decide to have a very special dinner with your sweetheart or friend, we can set a spectacular private dinner for your party, with a delicious menu, served exclusively at one of our appointed spots. This special dinner is served only by advance reservation through our concierge.
- TamarindoAuthentic Mexican favorites served nightly.
- The Kids KornerKids bar serving fun, non-alcoholic drinks.
- The Snack MachineA variety of grilled favorites and snack foods served from a fun, colorful food truck.
- Various Bars/Lounges- Barracuda
- Manatees
- Rendezvous
- Starlight - WindowsServing a variety of international delicacies buffet-style.
- 24-hour front desk
- All-inclusive meal plan
- Babysitting†
- Beachfront
- Bell staff/porter
- Business center†
- Car rental desk†
- Children programs
- Concierge desk
- COVID test onsite
- 24-hour front desk
- All-inclusive meal plan
- Babysitting†
- Beachfront
- Bell staff/porter
- Business center†
- Car rental desk†
- Children programs
- Concierge desk
- COVID test onsite
- Currency exchange†
- Golf, Offsite†
- Internet services†
- Laundry/Valet service†
- Pool
- Poolside service
- Spa†
- Tennis court
- Tour/sightseeing desk
- Water sports†
- Whirlpool
- Wireless internet connection in public areas
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Wedding gazebo available. Contact hotel directly for pricing and available packages.
Sunscape Sun Kissed Wedding Package - This package is complimentary when booking at least 7 nights in the Sun Club Honeymoon Suite or higher, or if 5 rooms, any category, are booked for at least 3 nights. This package also applies for renewal of vows ceremony.
† Fees may apply
- Beach
- Children's program
- Fishing †
- Fitness center on-siteFully equipped fitness center provides a full range of cardio-conditioning activity and exercise equipment including weights, treadmills, and elliptical machines.
:: Sportswear and tennis shoes are mandatory Sportswear and tennis shoes are mandatory - Motorized Water Sports †
- Non-Motorized Water Sports
- PoolOne main pool with activities, children's pool, two waterslides and swim-up bar.
- Scuba diving †
- Spa †Pamper yourself at Sunscape Spa by Pevonia, our A la carte spa.
- Teen programs †
- WhirlpoolAdults-only.
- Golf †
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
7283 reviews
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Feb 01, 2026Around the pool. If you dislike Queen or ABBA you will hate their daily around the pool music. Played way too often!
If you dislike Queen and ABBA you will dislike the around the pool atmosphere. Played over and over way too much. Poor music around the pool. Need to update now!
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Jan 31, 2026
Fun Stay
Two week stay January 15 to 29. Friendly staff, food was good. Room very clean. Noise level at night was high due to outdoor shows at resort and neighbouring resort. Pool entertainment team was fun that included Yessica, Geovony and Nyed. Food service team headed by Captain Carla was superb. Beach waiters Immanuel and Ignacio were excellent. Young lady at 24 hour coffee stand during the day was always smiling and cheerful. Gracias Zankas.
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Jan 29, 2026Found A Tooth In Our Sandwich!
Resort had many awesome things. Most room have beautiful ocean views. Beach is beautiful and they have awesome family connecting rooms. Could still get loungers even at noon and many beach loungers available. Juventina cleaned our room beautifully every day. Not a ton of food options, the Buffett is small but the fries were great and the house wine is good. Those were our positives The desk clerk Isaac however was extremely rude from the moment we checked through every interaction we had all week. He even told us we would be charged an extra change when we were accidentally locked out of our room out. AND THEN …..we found a tooth in our pulled pork!!! A full molar!!! Fortunately we did not swallow it or have it cut our mouth. They did nothing for four days to acknowledge it and when we again inquired about it they said that it was a pig tooth that was “part of the dish!! We have many photos to prove it was in fact an entire intact molar. All they could offer us was a bottle of wine with dinner. When we arrived the wine was the house wine which we could have all week for free. UV club that we are members with tried their best but they are at the mercy of the resort and the service they offer which was poor. So there you have it. So positives but hard to makeup for a tooth in food and then a kitchen: resort staff who tried to lie about it as “part of the dish”
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Jan 28, 2026The front desk staff is not all that
Currently at sunscape, OMG the front desk is not great, even though we requested a king bed, the guy at the front desk said 'we dont need to honor a request, 3rd trip to the front desk he said 'we have a king bed for you', like wtf you just told me we dont need to honor your request and we dont have a room with a king bed, 'we cater to families', most of the clientele is 60+ couples, very few kids at all. . We spent a lot on this vacation, do NOT accept a room on the tenth floor, they dont clean this floor until the last minute everyday, then if they do its might be a rushed 5 minutes, this is not at on the cleaning staff, this is on management. we are on day 2 without our room being cleaned, even though the maids cart was one room over at 9am, i get it might have been a move out, 10th floor is treated as second class. However after the sucky front desk service the girls are great, but the guy that seems to run that crew is terri le. Althoug our room has not been cleaned, until I called, other staff are amazing, throw out the front desk and keep everyone else. Roberto from the main buffet, Simon from the pool bar, and so many of the rest of the staff, are so great they are the only thing salvaging this vacation. Overall staff are second to none, I travel a lot and tip well, I always have. This is some of the best staff I have encountered but the crappiest front desk staff.
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Jan 25, 2026
Third times a charm!
Sunscape is a very nice resort located on the beach in Ixtapa. We have returned to this resort, three times and have met some wonderful people both visiting and working at the resort. Giovanni is TOP Notch When it comes to serving beverages on the beach, he is always smiling, working very hard and works very fast. Our lobby, bartender Victor It’s always happy and serves excellent cocktails. We had the best lady who tended to our room whenever we needed it cleaned she made it spotless and her name is Augustina, always did an excellent job above and beyond.
- AdvisoryStudent Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Spring Breakers are not permitted at hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type. This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.- Sun Club Inclusions -
- Private Sun Club Lounge with ocean view and Private Sun Club Beach Club.