Sunscape Dorado Pacifico Ixtapa - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

7250 reviews

• 

  Our favorite winter getaway

  I noticed that there was a little bit of positive change this year at the hotel. Little cleaner particularly in the pool and pool restroom area. We always enjoy the staff they are what makes the trip worth going. There are some people on that staff that have been there for the 20 years that I’ve been going and they are such wonderful people. We wouldn’t go anywhere else. We got to see a lot of whales right from our spot at the pool. We rented the Bali bed At the pool, which gave us our own waiter and our own special place to sit every day. They provided a cooler with beverages and ice along with snacks. What a fun experience.

  Jan 11, 2026
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  My favorite Resort so far!

  We have been here every year for the last 3 years. We go between Jan 1st/end of Feb for 12 days, which we find is an affordable time of year to be here! The staff is always friendly and the poolside service is great, especially Geovani and Alejandro! They always right around the corner and very friendly, always there to help. The rooms are simple but comfortable, and the cleaning service everyday is nice. They also surprised me with a piece of cake with a happy birthday note, on my birthday which was so fun! This is a family resort so assume there will always be kids and noise, but most often it's lots of fun! We love being so close to the beach here, as well as a quick jaunt away from pharmacies, and small shops with basically anything you'd need! We love Ixtapa, especially loved the eco tour that taught us a small portion about Zihuatanejo. The Ixtapa island excursion is 100% my favourite place to go! We do this on my birthday every year now. Pocco was our last tour guide for both of those and he's very knowledgeable and kind! Also the WestJet representative (his name is escaping me) he literally recognized us off the plane from seeing us the YEAR prior 🥺 he so incredibly friendly as well! Makes booking excursions super easy and enjoyable! If you want an all around great place with great staff, great weather, and more then this is it!

  Jan 11, 2026
• 

  Birthday getaway

  Being UVC members we were looking for a budget friendly 4 day get away in the sun and we chose Sunscape Dorado Pacifico Ixtapa. Turned out to be a great choice. More of a hotel-style, compact resort as opposed to the sprawling resorts people think of nowadays, the location is great. Beachfront and across from a small local retail hub, very cool to be beachside one minute, and in the local life just by crossing the street. Overall, the resort is a little tired and definitely needs some upgrades, but the staff is fantastic. Despite the immediate impression of the resort, the rooms were pleasingly fresh and clean! Just a tip, "partial ocean view" means you look at the condo next door...unless you lean out over the balcony to see a sliver of water! There were a lot of locals enjoying the resort as well so lots of kids! The beach is absolutely stunning..panoramic views..beautiful waters..perfect for morning walks with coffee, just drinking it all in. A busy beach, but large enough that it doesn't seem too crowded. The turtle hatchery was an awesome bonus we were unaware of. If you're as lucky as we were, you'll get to see a turtle release! (You can hear the waves crashing at night from your room zzzzzzz....) If you are traveling as adults only, we recommend joining the Sun Club. The beach view rooms (Floors 19 and 20) private beach cabanas, beach drink service and breakfast and lunch restaurant off the Blue Water Grill (Sun Club only) was nice and quiet. Luis and Eduardo were AMAZING! Top notch service. My wife enjoyed a treatment at the spa which she loved, but noted to the manager that during her treatment, you can hear the kids excitement as the water slides are beside the spa, and kids club is attached to the spa. Not a deal breaker, but kinda counter intuitive to a relaxing spa visit. We MUST give a special shout out to the following people for the excellent service! Diana - Restaurant Hostess; Always remembered our name and room number and had the most beautiful smile and very professional. Christopher - Concierge; You need it? Christopher will do anything he can to make your stay the most enjoyable! Thank you Christopher! Hugo - Restaurant Manager; Always assisting his staff with a smile or in our case a lost voice. Cheers to you Hugo. Sandra - UVC Representative; Went above and beyond to make our quick stay a perfect one and making sure we had the perfect room. First time we have been treated so well as members of UVC....Thank you Sandra!

  Jan 07, 2026
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  Noisy place with a nice beach

  There were 11 in our group, 5 young children and 6 adults. Arriving just after Christmas and staying 7 nights. It was a busy time and so the facilities were crowded. Fortunately, with the kids, we seemed to want to eat earlier than most and so avoided the crowds. We got the sun club upgrade but found that the dedicated restaurant was not well suited to small kids so we mostly ate at the buffet. The food was adequate, but nothing great. Salad and fruit were available but really limited and poorly prepared. The new years eve party emcee was awful and the sound so loud we had to leave early. In general my biggest complaint was that the music around the pool was too loud to enjoy and depending on where you were sitting, it made it hard to relax. The pool DJ on New years day played techno music that was so repetitive and loud we went to the beach. My final noise complaint was the disco in a neighboring property was disruptive on the weekend nights and new years eve until 4 or 5 am. We had the white noise in the room on max but the bass from the music was impossible to mask and we were on the 20th floor.

  Jan 05, 2026
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  Ixtapa delight

  A 4.5/5 experience. This was our first visit to Ixtapa and had a great time at the Sunscape Dorado Pacifico Ixtapa. We prefer smaller resorts, and this one felt cozy, while still providing excellent amenities. And the service was amazing. Seriously, staff were almost uniformly attentive and pleasant (even the ones with a more limited English vocabulary). And what makes it nicer, they seemed to be enjoying the work they do. We booked the Sun Club for our week stay and were glad we “upgraded”. This gave us access to a lounge area with a bartender and snacks, a whole restaurant for breakfast and lunch, and a specific beach area with fancier covered lounge options (with hammocks!). On the beach you will find Tomas taking your orders, and who by the end of the week knew exactly what we wanted. One of the hardest working staffers on the resort, and always with a smile - he was great! As we were traveling with a 11-year-old child with a frustratingly limited palate, we often ate at the buffet for the additional selection. Breakfasts provided lots of options (don’t miss out on the French toast in the kids section), and Magdelana made great omelets. We also visited the Snack Machine, a food truck by the kids park/water area, where Esmeralda greeted you with a smile even when taking our basic order of plain old hot dogs. We recommend the crudites – vegetables with some nice spice and lime– available on the side. We were fortunate enough to be at the resort on New Years Eve and were very impressed with how the hotel went all out - really making it a night to remember. Carlos and Paulina made sure we had a great time at our outdoor dining table, a big thanks to them. And the evening festivities concluded with what may have been the most amazing fireworks show we have ever seen (mostly because we were on the beach with them going off literally overhead). We would be remiss to not mention Izathini (apologies the spelling might not be 100% correct) at the coffee bar - she decorated our delicious coffee and made us smile every morning. The banana bread is also excellent. And if you are into Jello, there is often a good selection amongst the other sweet treats to be found there. Regarding the hotel location itself – the sand quality on the beach was fantastic (nary a stone to be found, great for long walks which can be had in either direction), and the surf, while “red flagged” all week, was not a deal breaker – you can float around and body surf unless you have really weak swim skills. We splashed about happily all week in both the ocean and the two main pools (which is really one big one separated by an overpass walkway). If there is a nit to pick, it would be the beds. We had a room with 2 doubles, and they are on the stiffer side, and I would even say smaller side compared to a standard double. But for us, not nearly enough to detract from a very enjoyable stay. Tips - you can ask for bathrobes (this may be a Sun Club thing) - take the 6.5km bike ride offered by the resort - despite the under inflated tires, the trip along a very well maintained bike path will take you to Playa Linda where you can see a small enclosed area with crocs, iguanas, turtles and various fancy birds - if you want to tip, we recommend doing so in Pesos - if you plan a trip to Ixtapa Island, make sure you do wander as there are some lovely spots and can easily see all four beaches in a short period of time as the main beach we found a little crowded - Air Canada Vacations, and Luis in particular, was amazing. We cannot gush enough about how nice it was to have him available for questions and not always selling - a great trilingual communicator who takes his job seriously (unlike with other non-AC packages we have had in the past – looking at you Sunwing!)

  Jan 04, 2026