Sunscape Dorado Pacifico Ixtapa - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

7266 reviews

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  Accessibility issues

  Overall I would give the resort a decent rating. The facilities were great very clean and I wouldn't have very many issues at all if I were not a wheelchair user. It was advertised as being accessible which in some ways it is but the worst few things that I can mention are the buffet line where is the only place to have breakfast and is also open the rest of the day is up two steps in every place that you would actually go into the buffet. So I would have to be seated and have someone else go up and make a plate without knowing what is actually on the buffet. The other two restaurants on site are accessible. But they do not serve breakfast at them. I will also mention that their breakfast is very good and possibly the best meal that is offered. The other problem was the quote unquote accessible room. There was one grab bar available near the toilet that was in an incredibly bad location where it did not provide any help at all. Also in the shower there was one grab bar which was okay but they had no seat in the shower so when I requested one they brought in a regular plastic garden chair that was so large that the door of the shower would barely shut and it made it extremely difficult to use so I only used it once during our 5 days. There are ramps to get to different parts of the resort that are usable if you have help because they are quite steep. We also had issues with the age restrictions on numerous things for our kids I have a 15 year old who should be able to do pretty much any activity there but she was too old to do a climbing wall? So I would say that if you have no issues at all with accessibility the resort is satisfactory. But if you are traveling in a chair or even just with mobility issues you may want to look further into it before you book. Also they are fairly pushy with trying to get you to buy into their Club.

  Jan 19, 2026
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  "We are full" Zero dinner options for my crew on NYE

  I was extremely disappointed to check in on New Year's Eve and find that we could not make a reservation at ANY restaurant on the property. We were continuously told, "We are full." To be really clear, we were denied entry to all the restaurants on the property. We eventually begged for a table at the lowest-end restaurant and watched tables at the main event sit empty the entire time. New Year's Eve pricing was 2x that of other nights.

  Jan 17, 2026
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  Noisy

  The resort is nice. Lots of staff and they keep it very clean. They do have a problem with crows. They are all over the outside eating area in the morning. Snatching packets of sugar and ripping them open and eating it. Of course they are crapping on everything as well. I did see a guy with a hawk a couple of times and the birds were less on those days. We had a beautiful ocean view suite. It was perfect until they had a wedding. They held it right underneath our room. Once the music started it was so loud it felt like they were set up in our room. We phoned to complain and were told the music would stop at 11. And it did but by then we had been listening to it for 3-4 hours. A few nights later the Emporio resort next door had a party. My god the music was louder than what we had earlier and it went until close to 2am. A few nights later they had a wedding and again loud music but this time it stopped around 11. The air conditioning in the room also had a rattle. Because of the noise I would not go back. We moved down the street( preplanned) to the Barcelo and had a wonderful peaceful experience. Sad beacause the aSunscape is a nice place

  Jan 17, 2026
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  nice hotel, bad food

  A perfectly nice hotel in every way, except one, the food. The only way around this is to go outside the hotel to have your meals. Only the breakfast has are good many restaurants around and a short bus ride to Zihuatanego where you have several restaurant options.

  Jan 13, 2026
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  Family Vacation with 3 generations in Ixtapa!

  We loved our week at the Sunscape in Ixtapa! We have travelled to the area many times and this was our first time at this resort. Overall this was an excellent experience - the staff is wonderful and the food selection was one of the best ones we have seen at an all inclusive. This resort would be perfect for anyone travelling with younger children. The snack truck, kids water area and Big Fun Zone have lots of great amenities to keep kids busy and having fun. The breakfast buffet in Windows restaurant had an excellent selection - even a smoothie bar! Download the Hyatt App when you get there - it is very helpful. About the only complaint that I would have is the air conditioning wasn't great in our room but that was minor. We also used the photographers to have some family photos done which turned out excellent. We will definitely go back!

  Jan 13, 2026