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Imagine: you and your kids getting the royal treatment as you check in at Sunscape Sabor on the red carpet while nibblin
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Imagine: you and your kids getting the royal treatment as you check in at Sunscape Sabor on the red carpet while nibbling on chocolate chip cookies, then setting off to swim with electrically colorful, exotic fish at the world's second largest barrier reef.
"I just came back from a stay at this hotel. I read all of the reviews and was concerned with some of them. I would like to be clear...this is an outstanding place with outstanding staff.
Everything wa..." – JSG1969
334 out of 494 (68%) customers would recommend this product to a friend.Read All Reviews
Customer Rating
Value
3.8
Service
3.8
Beaches & Pools
3.9
Dining Options
3.1
Room Comfort
3.4
"I just came back from a stay at this hotel. I read all of the reviews and was concerned with some of them. I would like to be clear...this is an outstanding place with outstanding staff.
Everything wa..." – JSG1969
334 out of 494 (68%) customers would recommend this product to a friend.
All Customer Reviews
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November 23, 2019
Great place for the price we paid .less than $900 including flights for 2
Great snorkeling and beach
Great poorly paid staff
Nice rooms
Limited food choices and small portions In sit down restaurants
Italian restaurant was the worst I have ever eaten and really loud inside
$20 taxi ride to town ,ferry or airport..
Poor entertainment if any
Drinks were very limited 2 beers and cheap liquor
Areas through out resort smelled like a sewer plant
We travel to Mexico 2 times every year for the last 10 years- Cozumel is our favorite!
We have stayed at Sunscape Resort in the past and it was good value for the money. BUT....NOT this year.
It was BAD from the time we arrived. Rooms weren't in good working condition- no air conditioners that would work, but they sure did leak all over the floor!
We have never had to complain anywhere before. We usually dont really care much about the room because we aren't their for the room- we are there to be outside. But when you cant sleep because the air isn't working it's a problem! We brought along 2 other couples and all of us had problems. We complained for 3 days straight until they finally moved us to a different room (not an upgrade). We wanted 3 king rooms and the couple that was on their honeymoon (our daughter) had 2 double beds, NOT a king, so eventually they moved them as well. But we all ended up moving to Garden view and far away from ocean (whatever! we had AC).
Nothing special was done for their honeymoon nor our anniversary.
If I was the manager and I had complaints day after day for the same reason or issue, I would make it right so the guest would want to return in the future.
Let's talk about food- TERRIBLE!
There was never more than 2 dining options any night we were there, and we stayed 7 nights.
The buffet had the exact same menu for the entire week (when they were open).
Beach and Bartenders were amazing!!! The only issue was a guy got arrested for getting into fight while we were there so after that happened the bartenders were told to make the drinks very lite on alcohol- didn't matter if you tipped well or not.
Not sure if it's the Resorts fault or not but ....
we have never had bugs before until this trip. Mosquitos bite our legs up so bad! and several roaches outside our door.
They need to be spraying for bugs and termites!!!
No ones going to want to return.
We love Cozumel and will always return but unfortunitely we will NEVER return to SUNSCAPE. The manager had a chance to make things right with us and didn't even care.
north1 Top 250 Contributor From:Louisville, Ohio Age:45-54 Travel:3-6 trips/year
November 17, 2019
Worst resort ever 2star
Please please I’m begging never go stay at this resort is the worst resort I’ve ever been to food was always cold and horrible no options at all to pick from the resort was so horrible that I checked out after staying one night and booked another resort for the rest of my vacation I emailed cheap Caribbean they never emailed me back about my complaints I will never ever book another trip again through them it was my 10year anniversary so I had to get a better resort for me and my husband please read do not waste your money on this resort..... HORRIBLE...
From:fort wayne IN Age:35-44 Travel:3-6 trips/year
November 11, 2019
Most bang for the buck
We stayed for 2 weeks at Sunscape Sabor Cozumel, Mx the best ever!. Had some issue (air conditioner) with our garden view room the first night, was moved to a partial ocean view room the next day, It was beautiful, any questions or concerns were taken care of immediately. All the staff was great, especially Monzerat from the entertainment team, she never stopped smiling and energizing guests. The wait staff and the bartenders knew after a couple of days our preferences. The divemasters at the premises made sure to take us to the best spots pointing out huge spotted manta rays and other sea creatures. We loved Sunscape the place and the people. Had great Halloween party at the beach, a couple of days later celebrated el dia del muertes also at the beach with great food, music, and entertainment.
The only disappointment was the continued pushing to hear the information about the vacation club. We actually signed up for the meeting after being told it would take 90 minutes. Upon arrival, to our meeting, we were told that we needed to allow 3 hours for the meeting. Since we had a scuba class starting at noon we had to cancel. We were not happy that we were deceived about the 3 hour time requirements and never rescheduled.
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44 questions, 253 answers.
jimmy from Chicago....Are there swim up bars in all of the pools at the Sabor, even the family section?5 answers
7 years, 85 months ago
Jimmy
There are three swimming pools, one which includes a swim-up bar at Sunscape Sabor Cozumel..
KellyCC
One pool has a swim up bar.
sdowd
There are only 2 pools neither with a swim up bar. After 5 we only could find one bar open
TJMill
bars are right by the pools not swim up...service was great though
drjim
There are only swim up rooms in secret aura, which is the adult only section of sabor. The family section does offer two pools that you can swim at any time.....i mean any time!
Jdeguzman
Are reservations required for all the specialty restaurants?5 answers
6 years, 83 months ago
Perkkirk
Reservation are required for all specialty restaurants. You can make reservations upon arrival at the front desk.
CaitlinCC
When we were there, only two resturants were open, plus the pizza cafe. You ate breakfast, lunch, and dinner pretty much in the same place day after day. And same menu options too.
Read on the web page that you had to dress up for dinner.
We did . Others did not. Many men ignored the ' must wear pants rule' and came in shorts. One was even barefoot ! Classy.
pogo
Most of the time there is only one place to choose from at night. So no reservations are needed
TJMill
no..and we rarely had any wait time at all
drjim
No reservations were needed in advance, it was a first come, first served for the specialty restaurants. Only one was a longer wait, (45 minutes). The other were maybe 15 minutes, depending on when you went to eat. It was well worth the wait!
stingraylori
Are there some areas that are adult only?10 answers
6 years, 83 months ago
Perkkirk
On our site it does not state that this resort has adults only areas. Please contact the resort directly for more accurate information.
CaitlinCC
Not at Sunscape. Secrets is adult only.
sdowd
No! Not any more.
beachbum42
no
drjim
There was an adult only pool but we did not visit it. We stayed by the ocean. We only saw one small child our entire stay.
stingraylori
yes
lneal
Not at this resort as far as I could tell.
BarbDan
Sunscape Sabor is Family resort
Senorita
There are no signs saying anything about adult only. When we were there, there were not very many kids so it wasn't a problem. There is a lobby pool and then another pool. There were often kids at the lobby pool but I never saw kids at the other pool and we walked by that one a lot because our room was right by it.
larinda
That would be on the Secrets side only. The people over there for some reason did not seem as nice and friendly as the Sabor side.
Travelingsisters
Is this hotel located directly on the beach?10 answers
6 years, 82 months ago
Fort Worth Texas
Yes. This resort is a beach front property.
CaitlinCC
Yes, right on the beach.
sdowd
Yes. This was one of my requirements too. You can walk from your room directly onto the beach !! Yay!!
pogo
Yes it is
TJMill
How close to do want to get? We could here the waves washing on the shore from our room...the pictures of the resort accurately represent where they are located. Right on the Gulf of Mexico.
FLNATIVE50
yes..beach is rocky and you need to get out to swim, but it is worth the troubel
drjim
Yes, The hotel itself is on the beach.
Sabie
Yes it is.
Travelingsisters
There are many Villa's along the coast at this resort. Some have direct beach access, most do not.
MyVT2cents
Yes everything right there, beach, restaurants, bars
JJpr
Can one snorkel directly from the beach, or are there any regulations ?10 answers
Do they ask you to take a boat for snorkeling, or can you snorkel right from the beach? Are there any restrictions for snorkeling off the beach, such as lifeguards not letting you swim past a certain area, or can one snorkel anywhere she likes?..
6 years, 82 months ago
Berkeley, CA
After contacting this resort they advised that they do allow snorkeling on the beach. They provide free equipment for 2 hours at a time. They also offer snorkeling excursions which would be an additional cost.
CaitlinCC
They have a large area for swimming and snorkeling. I didn't see any lifeguards on duty while we were there.
sdowd
The resort offers snorkeling equipment. Yes, you can snorkel right off the resort's beach. I did not see any lifeguards. There is a part of water "roped off" if you will. No swimming past that point. It is probably swim at your own risk...
FLNATIVE50
no restrictions for snorkling from the beach but you can only check out the snorkling gear for 2 hours per day. recommend taking your own gear. best snorkling we have ever done.
MommaS
snorkeling off the beach is great....no restrictions...you are on your own
drjim
Yes you can. In fact, and this was a great perk, they have a lot of water activities and they are complimentary, including snorkel gear.
SIJetSetter
you can snorkel on the beach
buttercup25
No restrictions whatsoever. OK snorkeling off the beach, crystal clear water however water is very shallow. You can see small rays, triggerfish lobster and other assorted tropical fish. Good snorkeling by the triangular shaped chunk of rock at the north end of the beach. Was told you need to dive to see anything really interesting.
BarbDan
You can snorkel right off the beach. There is buoys that you need to stay in and can go from one dock to another which is a pretty large area.
Travelingsisters
Yes you can snorkel right off the beach, there are a lot of fish to see but it is very shallow. I recommend going next door to Secrets as the water is deeper and easier to get in to. I don’t think there are restrictions but there is a lot of boat trafffic if you get too far out.
HappyNomad
Are there hot tubs? Are they hot?10 answers
Are there hot tubs there that are actually hot?..
6 years, 82 months ago
Berkeley, CA
After contacting the resort directly they advised that they do not have hot tubs on thier property.
CaitlinCC
The only jacuzzi offered is within a spa package
crazykat
Saw many on each balcony. Ours had no hot water, so was useless.
pogo
No and No.
beachbum42
Was not looking for hot tubs, but I believe there is one near the smaller of the two pools.
FLNATIVE50
no hot tub
drjim
The hot tub is in the spa. You must purchase a spa treatment (very over priced) in order to use the hot tub.
CoachRed
There are no public hot tubs which is sad. Some rooms have hot tubs on their balconies which is really nice. Ours had one because we were upgraded, however, we didn't have hot water in our room for the 1st few days but they did eventually fix it and I was able to use ours on our balcony.
larinda
No, there are no hot tubs in the public areas at this resort.
HappyNomad
Some of the upgraded rooms, like the one bedroom Suites had a Jacuzzi tub on the balcony. You add the water from the faucet, so you adjust the temperature. Ours, didn't have much water jet pressure.
MyVT2cents
How much is it extra to scuba dive? Can you scuba dive right off the beach or do you have to take boat? How often can you dive daily?5 answers
6 years, 82 months ago
Nebraska
This resort does offer scuba diving in the nearby area. For more information please contact the resort directly.
CaitlinCC
Scuba diving is extra. You must book with a dive operation, We used Dive with Martin. Did 2 boat dives each morning.
sdowd
$80 for Discovery scuba course and one open water dive. You can snorkel right there, but the dives are farther out and you get there by boat.
drjim
I don't know about SCUBA but you can snorkel right off the beach no boat needed. It is free to snorkel using the hotels gear. We brought our own.
larinda
You have to take a boat. Cost varies
Genv
Airport transportation?10 answers
Does the resort provide round trip airport transportation?
6 years, 81 months ago
KevinO
No, airport transfers are not offered by the resort. However we offer round trip airport transfers for an additional cost. For pricing please contact us at 1-800-915-2322.
CaitlinCC
you can purchase transportation with your all inclusive package or you can get a taxi which is only a 10 - 15 minute trip to the airport from the resorts. Cozumel is a small beautful island known for scuba and snoreling
crazykat
NO, you take a taxi or van service.
sdowd
We booked round trip transportation. Some confusion as we exited the airport. We were grabbed by what we thought was our rep. It was another rep promoting his hotel under the guise of helping us. Escaped him and found our guy. We were crammed in a van with three other couples. For the return trip we were told to " take a taxi and the rep at the airport would pay the driver. But don't get there too early or the rep would not be on duty yet " !?! It all worked out but we were a little anxious.
pogo
No. You either purchase it through Cheap Carribean or take a cab. Ask the price up front, prior to entering any cab there. Otherwise they will try to get more money out of you, once you are on the road.
PPG3
I would book the transportation when you book with cheapcarribbean. They can certainly call you a cab once you get to the hotel and I'd imagine you can grab a cab from the airport.
BeachLoverWorkman
no...don't prepay for the transport though....taxis are cheaper and plentiful....
drjim
Via Taxi which costs approximately $25...
Ebco
No-but you can get a taxi from the hotel very easily. It would be my recommendation.
larinda
No
DianaS
When will construction be complete?5 answers
6 years, 81 months ago
USA
Please contact the hotel directly for the most up-to-date information regarding construction at the resort. You can reach them via email at: info.suscz@sunscaperesorts.com
BILLCC
We were there May 18-25 and didn't see any construction. The problem was that they didn't have all the restaurants open like website says.........Very limited options for dinner.
sdowd
Based on what we saw I'd say 6 months to a year.
BeachLoverWorkman
Never.
beachbum42
the rate they are going forever
Peachy2014
I didn't see any construction. Must be complete. We went in early MArch, 2016
stingraylori
Do any of the rooms have a sleeper sofa?5 answers
I need 2 rooms. 1 with a king 1 with 2 doubles plus a sofa sleeper
6 years, 80 months ago
Illinois
It does not appear that the resort offers sleeper sofas in their room categories. Roll-away beds can be requested, however, they are based on availability.
MariaCC
Yes, ours did. Had asked for two doubles, but were given a King and a sleeper sofa. There were no sheets provided. Guess you'd have to ask for some.
pogo
yes, our room did. it had a California king bed with a double sleeper sofa. BUT it was quite "gross"....don't think I would've used it!
bammers
Our room had a king bed and sleeper sofa
BeachPita
All rooms are studios. Like a motel 6 but dirtier and in worse shape.
ScottandKatie
Where are the reviews for Sunscape Sabor Cozumel?5 answers
Why did it say 1 customer review - yet nothing was there.
Now it says 2 customer reviews, but still nothing!
No reviews, yet I am booked to go there July 3........has Cheap Caribbean not sent any other guests to this resort lately, am I the only one they booked there?
6 years, 78 months ago
Coz7/3
All of the reviews on our website are completed by CheapCaribbean.com customers who have just returned from a trip. Before any review is posted on our website, all reviews are validated to confirm the fact that the reviewer stayed at that hotel recently. This means you are getting truthful, accurate reviews by customers just like you! Not everyone who travels chooses to write a review upon their return. At this time, no customers have reviewed this resort yet. You may get to be the first!
BILLCC
I left a review today 6-13-13....resort is just fair.......we were there May 18-25. The food is NOT very good and very limited.
sdowd
We just came back and had a great time.
Snappy
Probably because all of the reviews are bad.... I just put mine out there... we will see if it gets posted. Mine rating this resort as poor. I just returned from there.
beachbum42
you will love it!!
say hello to Gloria for me...she is the cook at the Portifino restaurant in the morning.
drjim
What is the rate for single occupancy?3 answers
6 years, 77 months ago
CK
Please feel free to contact us at 1-800-915-2322 and we'll be happy to price this out for you.
CoryCC
The same as it is for double occupancy. That is normal for resorts.
PPG3
room rate was for double occupancy.
BPH1
for all inclusive around $900 for 7 nights with flights
north1
How much does it cost to scuba dive?5 answers
We are avid divers and have our own equipment but need tanks and weights. I understand the diving is drift, I would also like to know cost for that.
6 years, 74 months ago
Hestand KY
In order to know the exact cost for scuba diving at the resort please contact them directly. Their email is info@sunscaperesorts.com
LizCC
$80 for 2 tank dive at Dive House, the new company for the resort but I would use www.divepalancar.com they are the old company. They are right by the main dock the resort uses, they will take care of your gear while you're there. They were $60 per 2 tank dive.
Hubcap
using Dive House - $80 for 2 tank dives w/o equipment, $96 for 2 tank dives rental for BC & regulator AM & PM availablity
Peachy2014
We did the Discovery course and it was $80 for the lesson and the pool training. We did a second dive the next day for $80 also. I believe the people who are certified paid much less and had a greater variety of sights. Everyone we talked to liked the options and many were there just foe the diving.
drjim
I dove using my snorkling gear, rented equip. from the dive shop. It was 75 for a tankdive and equip. per person. only 5 more for my wife to get a quick lesson.
DaDave
Two tank boat dive $90.
BPH1
beach detail-how far can you walk the beach in front of the resort? Is the swiming area sandy or rocky?10 answers
6 years, 74 months ago
michigan
It is a beautiful white sand beach but for details on the exact length of the beach please contact the resort at the following email: info@sunscaperesorts.com
LizCC
Probably a mile. The beach is sandy, but the area just inside the water is rocky. There are places to enter the water without rocks. The rocks provide better snorkeling right at the resort.
SweetSuefromBranson
did not walk that far but looked like you could walk a long ways . . . nice sandy beach however, rocky swimming area
beachandsunsetlover2
We walked all up and down the beach for a good ways. It is pretty rocky in the water
TJMill
You can walk the beach as far as your legs can carry you. Although I did not get in the water I was told initially there are some rocks when you first venture out then it is smooth sand.
FLNATIVE50
You can walk pretty far along the beach south (to the left) of the hotel. It is rocky with a sandy bottom, and you definitely need water shoes, or it will be uncomfortable on your feet. The beach is not very wide, maybe 10-15 yards.
beachlovingal12
you can walk a long way..beach is rocky, but it is a reef and worth the trouble.
drjim
beach is right on the resort. the beach is alittle rocky but water shoe will be just fine
buttercup25
You can walk pretty far down the beach. There are signs saying you are leaving hotel property but we kept walking and actually ran into a public beach with local shops and restaurants.
larinda
It is quite rocky. We invested in water shoes, and they helped a lot!
Rokstr1
Can I get adjoining rooms?5 answers
5 years, 64 months ago
MI
The hotel is not big at all. We went there with our kids and they had a room in another tower but it was within a walking distance. Ask for first and second floor in same tower, that should be good
KCWATTY
Yes you can ask to stay in the santa rosas complex
divers2
I don't think so. We had a room right next to out son and his family, but I don't think they had any adjoining.
drjim
Reserved garden view and was told adjoining rooms were only available with Jr. Suite rooms.
mgkins
we got an adjoining beachfront room next to the honeymoon suite. I think they have other adjoining rooms also.
Nachos
Do you have to sit in on a time share meeting?5 answers
4 years, 60 months ago
New Mexico, USA
Some resorts do offer time share's and will have information sessions. These sessions are not required and you do not have to participate if you do not wish too.
CaitlinCC
No. There was a chance to hear about a travel club...we turned it down and still got paid for out time. They can be difficult to get away from, but it was worth it for us because we ended up with a free car for a day and money towards our scuba lesson.
drjim
We were hassled A LOT by multiple people from airport to resort just kept telling them NO THANK YOU
Beachy12
Don't have to, but to get the " resort coupons " you sit through 15 minute orientation where they try to sign you up
Metatj
The resort next door features adult only packages and invite you to breakfast with them under the guise of showing you what other resorts they have in other countries and a chance at winning prizes but it's really a timeshare presentation but you don't have to go.
sunnyone
Do you have bicycles on site and are bike tours offered? What kind of bikes?5 answers
4 years, 57 months ago
cori
For more information please contact the resort directly.
CaitlinCC
yes they offer bike and scooter rentals
JayLo
yes there are bikes and bike tours.
Senorita
They have bikes and offer a bike tour at 10 am. It is just a normal bike. You can't use them at your leisure I don't think, I guess I never asked.
larinda
No bike at the resort you can go downtown and rent them
zakiya
Room service?5 answers
Does this resort offer 24 hour room service as part of the All Inclusive plan?
4 years, 57 months ago
Mrs. Morgan
There is access to snacks 24 hours a day but room service is not a part of the All Inclusive.
CCGreg
No. Room service is simply not an option here.
Lizz1234
I'm not sure about 24 hour but we ordered around 9 pm and received it.
Zach13
No, they did not offer room service
BeachPita
no sunscape does not have room service, the sunnyside café is open late at night to remedy that.
sonogirl7
When it says "all inclusive" does that mean the alcohol is included in the price also?5 answers
4 years, 56 months ago
Lacee Knapp
Yes, the all inclusive features include:
Full breakfast, lunch, dinner and snacks
Unlimited fruit juices and domestic drinks
Unlimited top-shelf spirits
All taxes and gratuities.
KristenCC
Yes-
Jeffrey11
All you can drink!
sunnyone
Yes, alcohol is included in all inclusive packages.
monaris
Yes
Zach13
are you apart of secrets resorts. can their facilities be used also5 answers
4 years, 55 months ago
oklahoma
No, this resort does not include sister privileges at any other resort.
BILLCC
They are owned by the same company. If you are traveling without children you can use the one restaurant--I think it's called the MarketCafe. They have the best food in the resort for breakfast and lunch. You can also use the Secrets beach.
Young25
It is next to Secrets, you share one restaurant- the adults only Market Grill, which is right on the beach between the two hotels, scuba, kayak and catamaran lending stations are also shared along with the gym and the Spa services. I stayed at The Sunscape and didn't try and sneak into Secrets pool area because Sunscape was a great resort. The only thing that I saw that I liked better at Secrets were their lounge chairs would recline to a flat position.!
1960travelgirl
Secrets is next door and you cannot use their facilities but they can use Sunscapes.
Csy6
Yes they are, no you can't unless you are a Vacation Club Member.
JD1514
Palapas on beach?10 answers
Are there palapas (grass umbrellas) on the beach? (I see photos of the pool area, but not the beach area.)
4 years, 54 months ago
NJGirl
Yes! They are all over the beach.
monaris
Yes there are palapas on the beach.
CCGreg
YES tons of palapas- a must! They also have a house rule of no saving lounge chairs. They state that you cannot leave your "stuff" unattended for more than 30 minutes or it will be placed in lost and found. I think this is awesome. I was there at the beginning of June and the place wasn't too crowded so scoring a palapa, two lounge chairs and a little table was not a problem, even at 10 am. Have a great time!
1960travelgirl
Yes. Not all over the beach, but you can find some.
LadyCatChef
Yes, there are lots of them on the sandy beach!
stingraylori
yes, there are palapas on the beach.
Zach13
Yea there are
Nah5757
yes there is grass umbrella at palapas
buttercup25
yes, there are palapas on the beach
BeachPita
I don't remember if there were for sure but I want to say yes. If not there are lots of palm trees on the beach which gave us plenty of shade because we didn't sit in the sun on the beach.
larinda
Deluxe Tropical View vs. Suite Tropical View5 answers
Okay, what is the real difference between these two room categories, please?
4 years, 54 months ago
NJGirl
Deluxe is 350 sq ft vs Suite's 600 sq ft
Suite comes with kitchenette and sofa bed, Deluxe has neither.
CCGreg
go to their facebook page and inbox the person in charge of monitoring their social media. I got a few questions solved this way! All the rooms were less than a 1-2 minute walk from the beach. This is a small resort. I had an ocean view room, right on the beach and it was worth every penny. But if you are sticking with a budget get the cheaper rooms and perhaps request a room upgrade when you get there or before- if it is not crowded they may do this for you. You aren't in your room very much anyway. You will enjoy this resort..sorry I couldn't directly answer your question.
1960travelgirl
No ocean view from these rooms. The suite has a kitchen and a couch I believe. You don't need that stuff really
LadyCatChef
All I can tell you is when we checked in they said we were upgraded to a suite. when my husband and daughter and I can't figure out what made it a suite. It had 2 double (or maybe queen) beds, a couch, a balcony. Not sure??? Bathroom was normal.
divingmom96
I don’t know the difference but the “deluxe tropical view) is nothing but a palm tree in front of the side of your building......no view at all
AndiF
Do you serve Budweiser products5 answers
4 years, 54 months ago
Stacy
nope.... dos equis
JayLo
This resort does not offer Budweiser, they offer Dos Equis.
TimCC
They did not serve Budwiser products. They only serve Mexican beer.
cmar2015
No, just Dos Equis.
Csy6
No
charley
No Bud. Dos equis and El Sol served.
divingmom96
Are all rooms now remodeled?5 answers
Just wondering if all the rooms have now been remodeled. When looking at reviews that seems to be the difference in some saying their trip was great vs. others who were miserable. Looking at the Jr Suite for a family of 4...
4 years, 53 months ago
Texas
They were working on some of the rooms around us when we visited in early July. Our group all had suites and they were all nice. Plus they came within 5 minutes if you needed anything. Our drapes were not new and neither is the furniture but it was all clean and decent.
mb605
Based on the resort's website, the resort was remodeled as of April 16, 2013, so the rooms should all be remodeled at this time. If you have any further questions and for more information, please contact one of our Beachologists at 1-800-915-2322 or you can contact the resort directly.
TimCC
Some have been and some are not. You are not going on vacation to stay in a room. I had a fantastic time, even if I saw some "dry wall" issues in my room. Who cares!?!? Just enjoy yourself. Its not a dump at all. Well worth the trip.
LadyCatChef
No, they have not all been remodeled as of May 2017
BeachPita
We just came back and had 3 Jr Suites. None of them were remodeled. We were in the 3500 building overlooking the pool with balconies with ocean views. It seemed like they were just starting the rehab process. This was our second stay.
Smithfams
Are elevators available for upper floors? Grandma has breathing struggles with a lot of walking5 answers
4 years, 50 months ago
NJ Girl
Not that are readily available.
bajj2007
The hotel does have elevators on the property.
SalCC
There are no elevators. Only stairs
stingraylori
No
Csy6
no elevators but all the rooms are 2 stories
chcharito
how do you upgrade to the "secrets side"?5 answers
4 years, 49 months ago
california
The Secrets part of the resort can be book on our website. It is Secrets Aura Cozumel.
CCCasey
pay a ridiculous amount of money that isn't even worth it because they are apparently renovating that side too. Only advantage is maybe some better rest.
greyburleson
Upon check in you can upgrade to Secrets side. They have opportunities for you to "tour" Secrets when you are there as well.
stingraylori
They do not give you that option ...
zakiya
But into vacation plan
Retiredlady
Are there enough beach chairs for all visitors?5 answers
Most resorts don't have enough beach chairs and visitors get up early to put their personal items on chairs to hold them.
3 years, 46 months ago
USA
As you stated, chairs are on a first come/first serve basis. Please see resort staff for assistance if you are in a situation where you cannot find a chair. Sometimes they can free up chairs or provide additional ones.
CCGreg
yes
Senorita
We never had an issue with getting a beach chair and I am not an early riser.
stingraylori
No, same deal. Get up early for a pool spot. Plenty of room at the beach
Csy6
There are enough but I don't know how crowded it is during high season. We went in Aug. You can't always get a palapa however. People tend to leave their towels on their chairs whether they are on the beach or have left so you don't know if the chairs are available or not.
BarbDan
spa tubs5 answers
Says that spa tubs are located on your balcony or terrace... so do they have hot water? are they like a jucuzzi just without the jets?
3 years, 46 months ago
Okie girl
For more detailed information on amenities in the room, please check with the resort directly. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
I only saw a few jucuzzis, they were close to the pool on the ground level. I didn't see any in use though. They are highly visible, no privacy.
CanadaRN
People we met had one of these rooms for their anniversary. Tub didn't work at all. No hot water, and jets didn't work.
SusieM726
They have hot water and jets, but they are a little on the dirty side.
Smithfams
there was no spa tubs
chat
Is the price listed for each individual person or for the group total?5 answers
3 years, 45 months ago
Jake
Hello, the price listed is per person.
bthornton
1200 if I could get it cheaper I would travel more offen
pitbullove
You can get an individual price for any trip regardless of single or group
dseanla
individual person
chat
It will be listed for each individual person, will give you a total at the end.
Travelingsisters
What is the drinking age at this resort?5 answers
3 years, 45 months ago
Lllllll22
Hello, the drinking age is 18 years old.
bthornton
18. My 16 year old was served without questions.
CanadaRN
18
SusieM726
I believe the legal drinking age in Mexico is 18. I did see a kid get turned away from the resort bar. My 17 year old was never questioned however we handed her some alcoholic drinks when she wanted one. When we we out into the local economy to do Tequilla testing hey were ok with serving our 12 year old with our permission. We drew the line on that one only allowing him a small taste of the one tequilla we thought he might like.
MrAndMrsTFromOklahoma
Our 18 year old daughter was never asked her age.
PacificNorthwest
Do all rooms as terrace tub?5 answers
3 years, 44 months ago
Rachel
None of the rooms we offer have a terrace tub.
bthornton
not all rooms .... You have to book them specially
chcharito
No. Our balcony consisted of a step with two plastic chairs. It was awful!
SusieM726
No, our room had only a shower, no tub inside or out
BeachPita
No only selected suites
Calimike
Does anyone know the price for the Secrets upgrade?5 answers
I want to give Sunscape a chance first but the swim up room looks amazing as well...but what am I looking at price wise to upgrade in the middle of my stay for example? TIA
3 years, 44 months ago
Kim
Call one of our U.S. based Beach Experts.
(800) 915-2322
7 Days a Week - 5am to 3am EST
bthornton
Not worth the upgrade. Resort is very large and like a maze. More people at Sabor. You can eat at the Marketplace at Secrets if no young kids.
BarbDan
Sunscape does not have swim up rooms. Next door does, the resort is called Secrets. Same owner but different resort.
Sandtags
The upgrade would be fairly expensive
Calimike
Dont go to sunscape...whatever the upgrade cost is (approx$800USD) is worth EVERY PENNY.TRUST ME
Frequentraveller1
DO YOU NEED A PASSPORT5 answers
DO YOU NEED A PASSPORT
3 years, 43 months ago
CHRIS
Yes you need a passport to get into Mexico
CassieKitch
Travelling from the USA to Cozumel does require a passport. For further information, please visit travel.state.gov or reach out to your local passport office as the amount of documentation needed can vary.
JeannieCC
Yes. You actually need one to show them at the USA airport before you get on an international flight. Also its needed at customs in Mexico and USA
chcharito
Yes
SusieM726
Yes, coming from US by air you need a passport
BeachPita
Clothing for restaurants5 answers
As far as the attire for restaurants goes, are females not allowed to wear sundresses with flops?? or does the sleeveless rule only apply to men?
Thank you.
3 years, 43 months ago
United States
The dress codes are as follows:
Casual–Bermudas (long shorts or capri pants), sneakers/ tennis shoes or sandals. No sleeveless shirts for men. Women must wear a bathing suit wrap or cover-up.
Casual Elegance–Sneakers/ tennis shoes or dress sandals, dress shirts with short sleeves or collared shirts. No sleeveless shirts or flip-flops. Long pants required for men.
For Casual, sundress with flip flops is fine. For Casual Elegance, no flip flops but sundresses should be fine. Please see this link for further information, or feel free to call the resort for more specific details.
https://agents.cheapcaribbean.com/articles/article.html?articleId=147
JeannieCC
Yes ladies can go to restaurants with summer dress and flip flops just a restaurant has its dress code that can you review before you visit it
Honeymooners2016
only to men. They just dont want men in cutt off shirts or tanks at the dinner table. It was very casual dress, I (adam) wore cargo shorts and flops to dinner
chcharito
yes women can wear sundress
lneal
As long as women aren't showing their swimsuits (meaning they're
wearing a cover-up) there didn't seem to be a dress code for women.
Basic non-stripper clothing is ok. A sundress with flops is ok.
BarbDan
If you book at sunscape can you go to secrets for their restaurants and pools5 answers
3 years, 42 months ago
Wi
Unfortunately you would not, as Secrets is considered a higher class service. With the sip, savor and see, you can only visit resorts on the same level or lower.
JeannieCC
No. If you book at Secrets you can go to Sunscape but not the other way around.
SusieM726
Yes. I would ask about a free upgrade.
JPRa
Generally speaking no, you would be limited to Sabor restaurants and pools... but nobody is checking ID in the pools. They ask for your room number at all restaurants.
If you book a stay in Secrets though, you can go anywhere with the exception of Member Only/VIP areas, of which you're really not missing much.
Techsun
No
Calimike
remodeling ?5 answers
was there last year and had to be upgraded because of some problems with rooms they put us in ,,that being said they upgraded us for free to a suite on a upper third floor facing the ocean and looking down on a pool it had a Jacuzzi tub on the balcony , it was fabulous and we were booked for over two weeks ,I must say they were great to us and love the place ,there were some remodeling going on we left on the older lower buildings near other main pool and could tell they had some sewer problems ,I was wondering if they got it all done ,we were there last January fifth to around the twentieth and we are booked to return January 7th to the 22nd, 2017 I hope it is all done
3 years, 39 months ago
buffalo ny,
I just checked the most recent reviews, which are very positive for this resort. There was no mention of any current construction going on. Most resorts do their construction/renovations in the off season (summer-fall).
CCGreg
Were there with my wife and adult son 8/18/16 to 8/28/16. Stayed in the same unit you describe. Great unit and view of ocean over the pool. Never used the jacuzi. Try to get a room directly on the beach. No remodeling going on. There was a sewage odor in front of the building when you walked past the pool filtration building. The only problem with the room was a clogged bathroom sink which took them a full day to come over and repair. This is overall a great resort and would go again but would not rent a car.
BarbDan
There wasn't any remodeling going on near the main pool when we went, but they were remodeling Portofino so that restaurant was closed during our trip.
RLewis
My sister had a room behind the volleyball courts(2900 building) and they lost all water including toilets for 2 of our days there. They are slowly starting rehab but there is a LONG way to go. Also, the main buffet restaurant behind Di Mario's is closed. We just returned last week.
Smithfams
They seem to still be working their way through the resort. We had two rooms; one was dated and one seemed remodeled.
MrAndMrsTFromOklahoma
Is there a restaurant that doesn't require long pants and/or a place for breakfast?5 answers
I only saw that 2 of the 3 choices were Italian food and nothing mentioned about breakfast.
3 years, 37 months ago
Iowa
Portofino is open as a buffet restaurant for breakfast and lunch, and an A la carte Italian restaurant for dinner. All restaurants have a casual elegance dress code, meaning sneakers/tennis shoes or sandals, dress shirts with sleeves. No sleeveless shirts or flip-flops and long pants required for men
JeannieCC
I have visited all the restaurants wearing only shorts, flip-flops and a T-shirt. The Mexican restaurant does not let you in with a tank top, must have sleeves. Breakfast had two locations both were buffet style and were good.
Sandtags
There is one restaurant for breakfast which is served buffet style overlooking the beach. No long pants required for this. Just watch out for the birds that fly in!
ILuvvacays
All food choices are very casual. Breakfast buffets in 2 locations, one adults only. Lunch available buffet or grill poolside. Dinner still casual, shorts allowed in portofino, buffets, & Mexican restaurants
Raylene
YES ALL OF THEN CASUAL WITH SHORTS ETC. AND BREAKFAST IS GREAT LOTS TO PICK FROM EVERY DAY
MOBILEWORLD2
Is there any vegetarian food option ?5 answers
We are vegetarians is vegetarian menu available ?
or do we need to get our own food?
3 years, 36 months ago
usa
Yes, they generally will have vegetarian options available. We recommend mentioning this along with any requests to the resort.
JeannieCC
Yes
JohnA1911
They have vegetarian options at the restaurants on site.
Becky1
YES THERE IS
MOBILEWORLD2
Yes all organic
pitbullove
Can you rent a car on the property?5 answers
Thinking about renting a car, spending 5 nights at the resort - can you rent a car at Sabor, or I'm flying into CZM - best to do it there? Thanks!
3 years, 36 months ago
siz
They do not have car rental available at the resort itself, however the front desk may be able to assist in finding a car rental. Looking into this at the airport may be the best option, however.
JeannieCC
Yes, Wilbert is the guy from the car rental company - he has worked there for 24 years. A great guy with a 9 year old son who recently lost his wife. Very nice guy. 4 door jeep rental for 24 hours is approx $125. Strange thing is you can charge the jeep rental but the insurance is a $25 cash deal. Hmmm?
iwanttacos
Yes you can rent a car at Sunscape. See Wilbur in Lobby.
Senorita
Yes you may rent a car at Sunscape. A specific concierge is set up for car rentals. It stands alone from the other desks at the front of the resort.
I would wait to do it at Sunscape. The airport is full of various info kiosks, much like any Caribbean airport. Each with their own "objective" (ie- we were pulled to a kiosk whom we learned is associated with the Playa del Carmen tourism group. They get paid to divert arrivals to Playa del Carmen as they land in Cozumel). No biggie, but Sunscape is less sales, more service.
ScubaMike25
I'm not sure how easy or cost to rent at the airport, but they have rental agencies there. Or you can rent at the resort. We found it cheaper to take a cab into town and just rent the car for a day to spend driving around the island. Most of our time was gladly spent at the resort.
Becky1
What brand of domestic beer is served?5 answers
2 years, 34 months ago
buba
Please contact the resort directly for the most recent beverage list
StevieCC
They only serve Dos Equis and Sol
BeachySunDweller
The beer served is Dos Equis. Each resort has a different local beer. Sunscape Sabor has two variations: light, and amber. Light is the Dos Equis most commonly distributed in the US.
ScubaMike25
I don't drink beer but I enjoyed the Mongo Margaritas
pitbullove
Dos equis
Rusty2kj
Are hair dryers available in the rooms?5 answers
2 years, 34 months ago
Suzy
Yes
iwanttacos
The resort does offer hair dryers in the rooms. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Yes don't bring one along
Ebco
Yes there is a hair dryer in the room
BeachySunDweller
Yes!
Becky1
Is Wifi available ?5 answers
2 years, 34 months ago
Suzy
Sunscape Sabor Cozumel Resort offers Wi-Fi in guest rooms for an additional cost. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
It is only available for free at the main desk. After that you have to buy it if your phone plan does not allow you to use your data while your in Mexico. I added a travel pass to my phone on Verizon and could use my phone exactly like I do in the states while I was there.
KSTexas
Yes the front desk gave a password and you can use it in the lobby, but my phone stayed connected throughout the whole resort even on the beach behind it.
JohnA1911
Very sketchy WIFI. You can pay $37 for a week but it is for one person and one device.
cfcC
Only wifi in Lobby and it is terrible
BeachySunDweller
Are connecting rooms available?5 answers
2 years, 30 months ago
Shelley
Connecting rooms are available upon request, however this is based upon availability and cannot be guaranteed.
JeannieCC
No, we asked for adjacent rooms for our kids
Lopera
Yes
GVmama
yes
Calimike
We had a group and 3 rooms and 2 of them were connected. however each room had a king size bed and pull out couch.
jenniferb7183
can you upgrade to Secrets?5 answers
Can you upgrade to Secrets and how much extra cost to do so?
2 years, 28 months ago
Beachinit
Sure if it is available for your dates. Please call 1.800.915.2322 for a quote. If you are asking if you can change once you get down there, you'd have to check with the resort front desk for availability. They may require you to make the changes through the agency, just depends.
CCGreg
You can, they talk to you about that when you arrive. One of the other guests mentioned it was double, but I didn't get a number during the upsell meeting.
LarryTexas
Yes, not sure the cost, Secrets is for adults only, no kids
Fatkawi
You can upgrade! Depends on the going rates and occupancy levels. When we got there and upgraded they told us it would be $1,200 but they would give us a 50% discount which brought it to $600. We then agreed to go to a timeshare because they give you $400 funny money which could be applied to the upgrade and we paid the difference. Just the quality of the F&B (let alone the hotel in general) paid off the difference. Would highly recommend!
lajenkins2
I paid $350 for 4 nights.
Susielovesthebeach
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Contact our Customer Support team.
Room Information
Sunscape Sabor Cozumel features 218 spacious guest rooms and suites located throughout the resort. Accommodations offer both garden and ocean views. Each guest room and suite boasts a private, furnished balcony or terrace, the perfect spot to relax. Guests will enjoy the upscale amenities, including the LCD Satellite TV, daily maid service and more.
Red carpet check-in at Sunscape Sabor Cozumel along with chocolate chip cookies to nibble on.
Snorkeling in the magical, electrically colorful Mesoamerican Barrier Reef, the second largest in the world.
You can go scuba diving at one of the 28 major dive sites at this epic barrier reef.
Kids get a passport that will kick off a scavenger hunt (read: keeps them occupied so you can chill).
Spa tubs that are on your terrace or balcony that overlook turquoise water, tropical gardens, or a pool. Swoon.
Water sports even include Hobie cat rental (Woo Hoo!)
What We'd Change
While the resort can get a little busy, it's great to know that the beautiful scenery, wonderful amenities and accommodating staff at Sunscape Sabor Cozumel are in such demand!
Why You Should Go
It's only 20 minutes to the airport so your epic vacay will start in no time.
You can upgrade to the Secrets side of the resort if you're traveling kid-free and indulge in their swim-up rooms.
Mayan ruins and Punta Sur, a National Ecological Park, are just a short hop away.
You can golf nearby at the Cozumel Country Club. Fore!
Horseback riding (Yeehaw!), ATV rides and deep sea fishing are available nearby.
Available Amenities
Tour Assistance
Beach
Beach Bar
Volleyball
Cable/Satellite TV
Children's Activities
Concierge Services
Daily Maid Service
Fitness/Exercise Room
Kayaks
Kids Club
Laundry Services ($)
Nightly Entertainment
Scuba Diving ($)
Ping Pong
4 Restaurants
3 Bars/Lounges
Snack Bar
Theater
Massage/Spa Treatments ($)
Snorkeling ($)
Wedding Services ($)
Aqua Aerobics
Beach Volleyball
Flat Screen Television
Alarm Clock/Radio
Outdoor Pool
Dive Shop ($)
Nearby Excursions & Attractions
ATV Rides
Beach
Coral Reef
Deep-Sea Fishing
Golf Course(s)
Horseback Riding
Mayan Ruins
Scuba Diving
Shopping
Snorkeling
Map of Local Area
Cozumel, gem of the Mexican Caribbean, located twelve miles off the southern coast of the Yucatan, is a destination for
people seeking a laid back vacation that includes the island's world renowned diving or snorkeling its fabled coral reefs.
Sunscape Sabor Cozumel
Carretera Costera Sur Km12.9 Zona Hotel
52-998-287-5901
Hotel Description
Sunscape Sabor Cozumel: Where an Epic Coral Reef Means Epic Family Fun
Imagine: you and your kids getting the royal treatment as you check in at Sunscape Sabor on the red carpet while nibbling on chocolate chip cookies, then setting off to swim with electrically colorful, exotic fish at the world's second largest barrier reef.
This epic beach getaway is waiting for you.
At Sunscape Resorts & Spas, you and your family are treated like royalty - but in a fun, relaxed, non-stiff-upper-lip way. These smartly organized, home-away-from homes promise a ginormous amount of family-centric activities, and deliver Unlimited-Fun® - for the kid in everyone. Yep, the chances to laugh and smile at Sunscape Sabor are endless. You'll enjoy buckets of good stuff that includes:
Dwelling in comfy, spacious suites with dreamy views.
Dining at a variety of scrumptious restaurants with kid-friendly menus - and unlimited drinks for you.
Melting stress away with crazy soothing spa treatments.
Noshing any time your stomach hollers with 24-hour food/drink kiosks - healthy and kid-friendly.
Releasing your kiddos to the Explorer's Club (3-12) so they can burn off some energy with castle competitions, arts & crafts, and more.
Sending your 13-17 year-olds to the Core Zone so they can constructively channel their teen angst.
Enjoying family entertainment that won't make grandma blush.
Cutting loose with dozens of land and water activities.
And so much more that won't fit into this bulleted list.
DINING
Are you in the mood for authentic Mexican or Italian cuisine with all your favorites still included? Or are your taste buds calling for laid back pizza and traditional pasta dishes? All these places are beach casual and kid-friendly, so you can kick it without a care in the world.
Portofino Type: Italian, buffet Hours: Daily Description: Open as a buffet restaurant for breakfast and lunch. Dress code: Casual elegance. Sneakers/tennis shoes or sandals,
dress shirts with sleeves. No sleeveless shirts or flip-flops and long pants
required for men.
Sunny Side Grill Type: Grill Hours: Lunch, 11am-5pm; Dinner, 7pm-11pm; Late Night Bites, 11pm-7am Description: Open for lunch, dinner and late night snacks, this seaside grill offers a variety of grilled specialties. Dress code: Casual. Sneakers/tennis shoes or sandals,
dress shirts with sleeves. No sleeveless shirts for men, and women must wear a wrap or cover-up over bathing suits.
El Patio Type: Mexican Hours: Dinner Description: Dine on authentic Mexican cuisine with dedication
to traditional favorites. Dress code: Casual elegance. Sneakers/tennis shoes or sandals,
dress shirts with sleeves. No sleeveless shirts or flip-flops and long pants
required for men.
Da Mario Type: Italian pizzeria Hours: Daily Description: Dine on traditional Italian pizzeria serving
pizza and traditional pasta dishes. Dress code: Casual elegance. Sneakers/tennis shoes or sandals,
dress shirts with sleeves. No sleeveless shirts or flip-flops and long pants
required for men.
All hours are subject to change.
BARS/NIGHTLIFE
You've got three hot spots to get your drink on - a casual beach bar and an ocean-front locale that each includes soft drinks and natural fruits juices for your young ones. There's also a music lounge for late-night revelry. For an Unlimited-Fun® beach vacay, they've got it all.
Tortuga
Beach Bar. Open daily.
Coconuts
Ocean-front beach bar. Open daily.
Starboard Lobby Bar
Delicious cocktails and ocean views. Open daily.
BEACHES AND POOLS
Dive into (or lay by) three awesome pools, one of which is a scuba diving clinic, should you have the desire to descend into the deep. The pearly, white beach and baby blue waters are just a few steps away from the resort. No matter what you choose, you'll be loving life.
SPORTS/ACTIVITIES
Water
Aqua aerobics
Water volleyball
Hobie Cats
Kayaks
Snorkeling
Available for an additional charge:
Scuba diving
Land
Fitness
Yoga
Ping pong
Beach volleyball
Golf
Golf is available at the nearby Cozumel Country Club.
INTERNET
Sunscape Sabor Cozumel Resort offers Wi-Fi in guest rooms for an additional cost.
SPA SERVICES
Spa by Pevonia offers guests a full-service spa.
Massages
Facials
Body treatments
WEDDING/HONEYMOON
Sunscape Sabor Cozumel makes for an ideal location to say "I do", with the
white sands and sparkling ocean waters as your backdrop. Choose from several
wedding and honeymoon packages to make your day unforgettable. Please contact
the front desk directly for information.
CHILD CARE
The resort's Explorer's Club entertains children ages 3-12. Daily, 9am-10pm.
Sandcastle competitions
Arts and crafts
Movie nights
Theater
Playground
ADDITIONAL INFORMATION
Location
Sunscape Sabor Cozumel is located 20 minutes (10.5 miles) from Cozumel International Airport (CZM). Distance from Cancun
International Airport (CUN) is approximately 1 hour 30 minutes (combined land and boat travel).
Check In/Check Out
Check-in: 3. Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not
included in your hotel reservation.
Minimum Stay
A 4-night minimum stay is required every year for arrivals Dec 26-31.
Deal of the Day Terms and Conditions By booking the Deal of the Day room you are getting an even bigger discount on your vacation! Please note that by booking this room category we are unable to cancel or modify your hotel stay. Any changes or cancellations to the Deal of the Day room category will be assessed a 100% fee. No refund or credit will be issued for the hotel portion of your reservation.
All hours, fees, amenities, information and services are subject to change without notice.
