Sunscape Sabor Cozumel - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4325 reviews

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  Quiet and basic not upscale

  The resort is located between Dreams and Secrets. They are shutting down at the end of the month, so it wasn’t top-notch service. The front desk was not accommodating when we asked for an upgrade when checking in. We were ready to pay, but I think they are shutting down areas, getting ready for the refresh. Service at the Mexican restaurant was the best. Much praise to Glenda and Antonio for the extra attention. Jesus, the ceramic guy by the bar is a great afternoon break. The beach and snorkeling right there were perfect. The bar was easy to get to and never busy. If you are looking for Super upscale, this is not your place. Who knows what it will be like when they shut down and reopen? It was perfect for us and this trip.

  May 18, 2025
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  The worst place on earth

  Having come to cozumel for over 20 years sometimes twice a year we regretfully tried a new place. The worst experience ever, the staff what staff they had were rude like they were doing us a favor. The Restuarant which has specific hours never had food that was on the menu you could get a chicken salad with one cube of chicken… no towels in our room, pillows did not have pillow cases on them and oh the list goes on… No service at the beach and the drinks which you had to go to one specific bar were the worst… The web site said top shelf a total lie unless you want to upgrade to the hotel next door which belongs to the same group at which they tried to sell us a 69000.00 time share. Disgusting!!!!! To say the least. We were forced to pay 80.00 in cabs to go eat in town every night as the food was so bad. Anyone who stays here it’s at your own risk !!!!! They are full of it and oh no smoking anywhere, So one can’t relax with a cigar and a drink. I can go on and on for a lot longer This was disgusting and very disappointing

  May 15, 2025
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  Went downhill fast

  This is our 2nd stay and we won’t be going back. The good…. The staff are friendly and willing to help. Oceanfront views are fabulous. The bad…. Only 2 restaurants and not both are always open. The menu doesn’t change it’s the same food everyday. After day 4 we started getting taxis to in town for food. ZERO PERKS FOR Hyatt Status.

  May 11, 2025
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  Unspectacular stay at an unspectacular resort, on a great beach, on a beautiful island

  Dec 2023 for 8 nights Check in was not informative. TV in room supposed to have daily activities/restaurant schedules, not helpful. Hotel has a phone app that does not communicate with user. I could get restaurant hours but no housekeeping help/roomservice/minibar refill/maintenance calls. Turns out, no room service, mini bar only filled up on arrival. I did request a ground floor room, and got 3012, building on walkway on the beach. One day, after room cleaner finished, A/C unit started dripping lots of water.......phone in room did not work to call desk, that day, had to walk up to front desk to report a/c....Maintenance guy came in when I was gone, and was in and out in 20 minutes, a/c worked better than it had when I checked in.. Morning buffet was mediocre....no Mexican pastries I have had at 20+ resort stays in the past. No information given about dining at the other 2 properties on the site. Hotel website shows inroom coffee maker, non present. All service staff are great, and helpful. Restraunt hosts, servers, bartenders were all great, and very hospitible, helpful. I have stayed at a couple of Secret's resorts, and a couple of Dreams resorts, and this brand did not live up to either of the others reputations. I worked for Hyatt Hotels, out of college in 1979-81, and this place is definitely not up to the standards we had back then. And now, summer of 2025, pricing for this property, on Cheap Caribean, Apple Vacations, and Travelocity, all show it is now priced $200-500 more per person for a week than either Dreams, or Secrets. By reading recent reviews, they certainly do not deserve that much of a bump in admission fees......Don't go here, not worth your time or money

  May 06, 2025
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  Don't stay here - There are better choices.

  I always have low expectations when staying somewhere so I am always pleasantly surprised. This resort didn't even meet my low expectations. The Good - The room was clean and comfortable. The AC worked well. The housekeeping staff was great. The pool area was good - if you like kids. The beach bars had friendly bartenders and were a good place to hang out. The coffee/ice cream shop was good. The Bad - There are only two restaurants at the resort. The menu didn't change at either restaurant, so you eat the same things for lunch and dinner. We learned the best things to have at both restaurants and had that everyday. The nachos at the lunch place were terrible. This is Mexico and I don't even think the staff would eat the nachos. The wait for lunch was long. One day we had 18 people ahead of us. Every all-inclusive resort should have a buffet so there is a good selection of food and no waiting to sit. This resort does not have one. Internet was bad. No internet in the restaurants or beach bars or in our room. No nightly entertainment. No special food/night set up day or night. I like to sail and neither sailboat worked. They said they hadn't worked for a long time. Not much else to do.

  May 05, 2025