What We Love
- Elevate your luxury experience with red carpet check and delicious chocolate chip cookies made specifically to celebrate your arrival.
- Kids will receive a fun passport that kicks off a thrilling scavenger hunt.
- Soak in the magnificent view from the comfort of your sap tub.
Things to Know
- Exclusive adults-only areas for those seeking a kid-free vacation.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- Unique historical landmarks and unbelievable natural beauty are only a stone's throw away.
Resort Details
- Coco CaféPremium coffee and snacks in a casual and relaxed atmosphere
- El PatioAuthentic Mexican style cuisine dedicated to traditional favorites
- The Snack MachineEnjoy grilled specialties served at our fun food truck offering a light menu that includes hamburgers, quesadillas, hotdogs, French fires, nachos and other snacks
- two reservation-free
- Various Bars
- Starboard Lobby Bar
o A fun and lively lobby bar offering premium beverages
- Tortuga
o Ocean view bar serving up refreshing cocktails and beverage
- 24-hour front desk
- All-inclusive meal plan
- ATM/Cash machine†
- Business services†
- Children programs†
- Concierge desk
- Exercise gym
- Free parking
- Laundry/Valet service†
- Pool
- 24-hour front desk
- All-inclusive meal plan
- ATM/Cash machine†
- Business services†
- Children programs†
- Concierge desk
- Exercise gym
- Free parking
- Laundry/Valet service†
- Pool
- Restaurant†
- Safe deposit box†
- Spa†
- Tour/sightseeing desk
- Water sports
- Wireless internet connection in public areas
- Please contact the hotel for additional information.
† Fees may apply
- Beach
- Children's program †Fully supervised program for children open daily. The kids will enjoy a theatre for performing their own plays, arts & crafts, playground, a water fountain, movie nights and sand castle competitions. One night a week, kids have the opportunity to sleep in tents at the club or on the beach (with parents' approval, of course)!
- Fitness center on-site
- Non-Motorized Water Sports
- Pool
- Sailing †Catamarans
- Spa †
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4327 reviews
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Sep 02, 2025Fantastic and Peaceful Snorkeling week in Cozumel!
April 20. 2024 was our first week ever in Cozumel. (Heard Sabor used to be part of Dreams.) Highlights: fabulous price tag. Beautiful walk out patio room right on the beach complete with personal lounge chairs. Snorkeling is the best ever! Cool informative star gazing presentation with lots of food. Didn't see anyone spraying for bugs and no lingering odors from seaweed around the resort. Every day there was fresh cooked burgers and chips with beans and cheese right off the beach so never went hungry. Lowlights: restaurant food was just okay and not many restaurants available to sabor. The best one available was the Marketplace. Timeshare annoyances. Room had leaky air conditioner and no bathtub. Not enough lowlights for us not to book again.
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May 18, 2025Quiet and basic not upscale
The resort is located between Dreams and Secrets. They are shutting down at the end of the month, so it wasn’t top-notch service. The front desk was not accommodating when we asked for an upgrade when checking in. We were ready to pay, but I think they are shutting down areas, getting ready for the refresh. Service at the Mexican restaurant was the best. Much praise to Glenda and Antonio for the extra attention. Jesus, the ceramic guy by the bar is a great afternoon break. The beach and snorkeling right there were perfect. The bar was easy to get to and never busy. If you are looking for Super upscale, this is not your place. Who knows what it will be like when they shut down and reopen? It was perfect for us and this trip.
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May 15, 2025The worst place on earth
Having come to cozumel for over 20 years sometimes twice a year we regretfully tried a new place. The worst experience ever, the staff what staff they had were rude like they were doing us a favor. The Restuarant which has specific hours never had food that was on the menu you could get a chicken salad with one cube of chicken… no towels in our room, pillows did not have pillow cases on them and oh the list goes on… No service at the beach and the drinks which you had to go to one specific bar were the worst… The web site said top shelf a total lie unless you want to upgrade to the hotel next door which belongs to the same group at which they tried to sell us a 69000.00 time share. Disgusting!!!!! To say the least. We were forced to pay 80.00 in cabs to go eat in town every night as the food was so bad. Anyone who stays here it’s at your own risk !!!!! They are full of it and oh no smoking anywhere, So one can’t relax with a cigar and a drink. I can go on and on for a lot longer This was disgusting and very disappointing
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May 11, 2025
Went downhill fast
This is our 2nd stay and we won’t be going back. The good…. The staff are friendly and willing to help. Oceanfront views are fabulous. The bad…. Only 2 restaurants and not both are always open. The menu doesn’t change it’s the same food everyday. After day 4 we started getting taxis to in town for food. ZERO PERKS FOR Hyatt Status.
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May 06, 2025Unspectacular stay at an unspectacular resort, on a great beach, on a beautiful island
Dec 2023 for 8 nights Check in was not informative. TV in room supposed to have daily activities/restaurant schedules, not helpful. Hotel has a phone app that does not communicate with user. I could get restaurant hours but no housekeeping help/roomservice/minibar refill/maintenance calls. Turns out, no room service, mini bar only filled up on arrival. I did request a ground floor room, and got 3012, building on walkway on the beach. One day, after room cleaner finished, A/C unit started dripping lots of water.......phone in room did not work to call desk, that day, had to walk up to front desk to report a/c....Maintenance guy came in when I was gone, and was in and out in 20 minutes, a/c worked better than it had when I checked in.. Morning buffet was mediocre....no Mexican pastries I have had at 20+ resort stays in the past. No information given about dining at the other 2 properties on the site. Hotel website shows inroom coffee maker, non present. All service staff are great, and helpful. Restraunt hosts, servers, bartenders were all great, and very hospitible, helpful. I have stayed at a couple of Secret's resorts, and a couple of Dreams resorts, and this brand did not live up to either of the others reputations. I worked for Hyatt Hotels, out of college in 1979-81, and this place is definitely not up to the standards we had back then. And now, summer of 2025, pricing for this property, on Cheap Caribean, Apple Vacations, and Travelocity, all show it is now priced $200-500 more per person for a week than either Dreams, or Secrets. By reading recent reviews, they certainly do not deserve that much of a bump in admission fees......Don't go here, not worth your time or money
- AdvisoryThe Municipal Government will be charging all guests in the area of Cozumel an Environmental Sanitation Tax of a minimum $75.99 pesos, ($4.00 usd approximately) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.***Important Information For Our Guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary. - Pet Policy : Pets Allowed:
Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.