What We Love
- Treat yourself to uncompromising luxury at the resort's world-class spa, featuring seaweed wraps, invigorating hydrotherapy and exotic indigenous treatments.
- Enjoy 24-hour access to room service throughout the duration of your stay.
- Dining is made magical thanks to a diverse collection of excellent global cuisine featured in the onsite restaurants.
Things to Know
- The resort is located only 15 minutes away from downtown Cozumel.
- Upgrading to the Preferred Club will give you access to upgraded rooms, a private swimming pool, and much more.
- Maximize your vacation times by checking pick-up times on scheduled transfers.
Resort Details
- Barefoot Grill
Enjoy delicious snacks poolside or by the beach, with stunning oceanfront views that make every bite even more satisfying.
- BordeauxSavor exquisite French cuisine each evening at Bordeaux, where delectable dishes are served in a newly remodeled, romantic, and elegant setting.
- Coco CafeCoffee & snack bar.
- Desires
o Preferred Club Swim up bar
- Gohan Sushi BarSavor the flavors of Japan each evening at Gohan, offering a delectable variety of sushi and an exclusive ocean view teppanyaki table available by reservation.
- La CavaWine Cellar & Fine Wines – Enjoy an extensive selection of premium wines and spirits with every meal. As home to Cozumel’s only fine wine cellar, we offer over 60 varieties from around the world, perfect for a personalized tasting and paring experiences.
- ManateesEnjoy authentic Mexican cuisine served à la carte in a stunning oceanfront setting, featuring local specialties and rich flavors designed to delight your taste buds.
- Market CafeEnjoy a grand oceanfront buffet featuring a delicious selection of local and international dishes.
- OceanaFresh seafood.Dinner only from (6:30 to 10:30 pm)
- RendezvousLobby bar.
- Romantic Dining ExperienceFor your honeymoon, wedding anniversary or when you just decide to have a very special dinner with your sweetheart or friend, we can set a spectacular private dinner for your party, with a delicious menu, served exclusively at one of our appointed spots. This special dinner is served only by advance reservation through our concierge.** The Romantic Dining experience is valid on all new bookings at select Secrets Resorts & Spas made now through December 22, 2021 for travel from now through December 22, 2021. Cost varies by location. With this package, guests will receive one Romantic Dining experience during their stay. The Romantic Dining experience can be arranged with the concierge upon check-in. Price is based on double occupancy, per stay. Blackout dates and restrictions may apply. This entire offer is based on availability. This offer is combinable with other promotions. Not applicable to group bookings.
- Sky BarRooftop bar.
- WindowsLocal and international fare.
- 24-hour front desk
- 24-hour room service
- All-inclusive meal plan
- Complimentary wireless internet
- Concierge desk
- COVID test onsite
- Currency exchange
- Elevators
- Exercise gym
- Free parking
- 24-hour front desk
- 24-hour room service
- All-inclusive meal plan
- Complimentary wireless internet
- Concierge desk
- COVID test onsite
- Currency exchange
- Elevators
- Exercise gym
- Free parking
- Housekeeping - daily
- Jacuzzi
- Laundry/Valet service†
- Pool
- Restaurant†
- Spa†
- Tennis court†
- Tour/sightseeing desk
- Valet parking†
- Water sports
- Business Services†
- Please contact the hotel for additional information.
† Fees may apply
- BeachBeach fairy games (horseshoes, bocce ball, cornhole)- Beach pickleball
- Fitness center on-site
- Kayaking †
- Non-Motorized Water Sports †
- Pool3 shimmering main pools.
- Tennis court †
† Fees may apply
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
7571 reviews
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Jul 08, 2025Not the quality I'd expect from a Secrets resort!
The rooms are dated, the restaurants not great. Friendly wait staff and the beach is great. The preferred rooms are not worth the extra money.
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Jul 08, 2025Worst experience I’ve ever had
Absolutely terrible. Do NOT book! This is NOT a 5-star resort. If you’re looking for a 3-star or less experience, then proceed with caution. The rooms were dirty, the AC doesn’t work in some rooms (we had to change rooms, and had booked a premium room), the food was not great, and the service was inconsistent and at times staff were rude. I did not feel like I was on vacation and very much looked forward to returning home despite loving Cozumel!
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Jul 07, 2025Exceptionally good wait staff and beautiful hotel setting
Awesome food, the staff are amazing, they made sure my meals were to my expectations. I never once had a bad meal or bad experience with the waiter or host. This is the same with lounging on the beach or poolside. Not only was the food good there was a lot of variety. The same goes with the drinks and cocktail selections. The beach and sunsets are one of a kind
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Jul 07, 2025
Will not be going back…
Took a girls trip over the 4th. We booked two rooms, ocean view, but only got one ocean view room, and the other was clear on the other side of the resort. Resort said to “upgrade” it would be $80 per night. Then said if we’d sit through a 90 minute presentation, we would get another ocean view. We’d been traveling since 3am, we were exhausted but agreed to do it at 9 the next day. On a side note, our friend had paid considerably more for her room than ours. The next day we showed up for the presentation at nine. We had a tour planned after with pick up at the resort at 11. They said it wouldn’t be enough time, and insisted on rescheduling us to the next day. We were hounded every time we walked through the lobby, and told there would be a 250 room charge attached to her room if we didn’t do it. The second day our friend had a tragic family emergency and had to leave…when she went to check out, they told her she owed the 250. They would not let her in a cab or out of the gates unless she paid. She eventually agreed to pay half and they let her go. They would not credit her for the other nights rooms. The rest of the stay was not much better. The food was awful. And often hard to get, as most of the restaurants aren’t open on a daily basis and when one is it’s crowded and a long wait. There is no night life, getting a drink after 9 was impossible. There were some “afternoon” shows but everything shuts down early. They did do a nice 4th of July show. Room service breakfast took over an hour. We found live and dead cockroaches in our room and other bathrooms. We were turned away at several places because we weren’t VIP, and told some drinks were only for VIP. Asked regularly, “are you VIP?” Then treated completely different! Overall terrible place to stay! Apparently even for VIPs. Many of them were complaining about the food and nothing open. Best part of the resort was the swim up pool bar, which had nachos and soy burgers, but closed at 6. And very sweet staff at the market place (buffet). There is a cool swing bar by the ocean but it was never open. Town is a ways away. Not walking distance. $20 per trip.
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Jul 07, 2025
Secrets Expectations with a No-tell Motel Delivery
Avoid this hotel if you are looking for a real secrets experience. If you are here for scuba due to the location its manageable to stay, the "preferred" experience is not worth it and the staff has the worst attitude I have seen in years, this coming from someone who travels over 100 days a year. This property need a extreme overhaul in all categories: service, food, amenities, rooms, all closer to a Motel 6 experience at the rate of a Diamond All Inclusive (Which clearly its NOT) - AVOID AT ALL COST if you are seeking a premium all inclusive experience. UNLESS YOU ARE TRAVELING SPECIFICALLY FOR SCUBA DIVING IN COZUMEL
- AdvisoryImportant Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryThe Municipal Government will be charging all guests in the area of Cozumel an Environmental Sanitation Tax of a minimum $75.99 pesos, ($4.00 usd approximately) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Allowed:
Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.