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Not everyone has the good fortune of living right on the beach, so instead of making the trek with the kids every weeken
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Not everyone has the good fortune of living right on the beach, so instead of making the trek with the kids every weekend, just head for your home away from home at Villa del Palmar Cancun Luxury Beach Resort & Spa in Mexico. Cancun has never been more family-friendly than it is at this resort, removed from the Hotel Zone's rowdy parties. Fun activities and relaxing amenities are just a few reasons why families pick this elegant all inclusive resort.
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"Prior to booking this trip, I did a lot of research on tripadvisor on different resorts. Most of the reviews were 4/5 stars and others were 1 star. After reading the reviews, my boyfriend and I booked ..." – Maria131
727 out of 845 (86%) customers would recommend this product to a friend.Read All Reviews
Customer Rating
Value
4.4
Service
4.5
Beaches & Pools
4.3
Dining Options
4.3
Room Comfort
4.6
"Prior to booking this trip, I did a lot of research on tripadvisor on different resorts. Most of the reviews were 4/5 stars and others were 1 star. After reading the reviews, my boyfriend and I booked ..." – Maria131
727 out of 845 (86%) customers would recommend this product to a friend.
All Customer Reviews
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November 9, 2019
pros and cons
Pros:
Incredible dining service
Waiter at Hiroki = awesome
Waiter at Italian restaurant = awesome
All waiters in breakfast restaurant = awesome
Beautiful traditional show at night
Killer salsa quartet at pool and in lobby at night
Delicious food options, always fresh
Great entertainment staff by the pool (all white shirted guys)
Excellent wait staff by the pool
Nobody here 1st week of November = no waiting
Cons:
Infestation of ants in our 1st room, we moved
Bldg 3, rooms 008, 108, 208, and 308 = zero view... beware!
Wifi spotty at times
Beach rental staffer = poor attitude/couldn't care less (luis)
Water line for shower (the entire property) broken for 8 hours
Extend the boundaries for ocean kayaking please!
Simply put, this resort is awesome. What is most special and amazing about it is the staff, in all departments. Everyone is very friendly, polite, smiling, professional and accommodating. My family and I spent 6 days at Villa del Palmar and truly enjoyed every moment. The resort has a lot of activities, several pools, a nice beach, and is really a lot of fun. The food quality and dinning options, which Villa del Palmar is very proud of, are amazing and a great experience. I strongly recommend Villa del Palmar for your Cancun visit, and encourage you to take the all inclusive option.
This resort it meant for pampering and relaxation. Not a party place. Beds are so comfortable, rooms are clean and stocked well. Room service was always quick and tasty. Pool service was great. There is a public ferry 17$US round trip to Isla Island, a must! Not a bad room anywhere!
I've used CC on past vacations and each time I've had a great experience. I would highly recommend using them. Regarding the hotel. Villa del Palmar is exceptional. Great great food! Nice pools and staff are hospitable. Definitely recommend this resort to couples and families.
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110 questions, 459 answers.
How much is it to rent jet skies at the resort?7 answers
How much is it to rent jet skies at the resort?
8 years, 105 months ago
chelle
Trip Type: Singles ? Not for you
NO jet skies in this resort.
TanvirNPrital
USD $45 for 30 min
RobertB
You can negotiate - we did not have time to do ourselves but did research and out of the guests we spoke with the lowest we heard was $45 for about 30 mins.
Sandollar2010
Its expensive... $40 for 15 minutes, $80 for 30 mins, etc....
brianandjess
There are not jet skies at the resort to rent. Due to the rocks they can't get there.
slick1532
They told us when we booked that Jet Skis were available, but when we got there they did not have them. They do have Kayaks but they were not allowing those to go out because the water was to ruff. They really do not offer many beach activities.
Janna13
At check-in they told us that they could drive us to a better place to rent waverunners that was about 20 minutes away. But we ended up going right to the guys on the beach at the hotel and it was only $50/hour. They were awesome.
KatieFriz
Is the resort in downtown cancun hotels zone or south7 answers
8 years, 102 months ago
Bellie
no. it's a 45-60min drive.
iceprincess
The resort is not in downtown Cancun and hotel zone, however, one of the features in the All Inclusive is shuttle service there.
MariaCC
way north of the hotel zone....very secluded.
KatieFriz
It is well north of the hotel zone and East of downtown Cancun. A bit remote but well worth it (meaning everything is at least a cab ride away).
Lotsoftravel
It is actually a little NORTH of Cancun. There are no other hotels close really close to it.
RockyD
It's actually north of the hotel zone by about 20 minutes. It's LOVELY (in my opinion) because there's nothing nearby. Awesome if you just want to lounge around and read as I did, but a hassle for people who want to spend time in downtown Cancun.
saraswati
The hotel is in an area that is just being developed, north of the city of Cancun. Not a lot of other hotels around so the beach is almost private up and down from the hotel.
RFHood
What do you suggest for transportation from the airport? Cost?5 answers
8 years, 99 months ago
Wayne
CheapCaribbean.com does offer round-trip airport transfers as an option to add to your vacation package. You may do so when initially booking your trip, or you may add them on up until 72 hours prior to your departure date. As of right now, the transfers are pricing at around $40.00 per person round-trip, however that pricing is subject to change until the transfers are booked.
KristinCC
we used Olympus tours. maybe 15 per person.
DrGreg
For this hotel, we chose the private transportation since it was much further north than the other hotels. It was perfect.
KatieFriz
We booked our transportation through Cheap Caribbean - it was convenient and inexpensive.
RFHood
We used Olympus Tours and it was about 70$ (USD) for both of us. The resort is pretty far out and away from the hotel zone, so you dont want to take the chance on a taxi driver that may try to drive you around to up the fare. Play it safe and book the Olympus tours airport transportation
Ten40
I booked the transportation here on Cheap Caribbean. The van was right outside the airport and drivers were easy to spot. Took only a few mins to load up the bags and off we went. They scheduled the ride back to the airport as well. It was well worth the price.
Nifty
What is the best airline servicing Cancun from Florida?2 answers
7 years, 96 months ago
Michee
The most used services from Florida to Cancun is JetBlue, United Airlines, Continental, and Delta.
DanielleCC
The best choice I think is American Airlines. They have a direct flight from MIA.
SaritaTX
When is the best time to ask , if we can up grade our room?3 answers
7 years, 93 months ago
Gary
If you currently have a reservation booked with CheapCaribbean you may contact us at 1.800.915.2322 to upgrade your room. You may also speak with the resort directly upon arrival. If you do not have a reservation you may upgrade your room at the time you are making the reservaiton.
DanielleCC
We were upgraded for free from a studio to a 1 bedroom when we first arrived. Mention that this is your first time staying with them and I imagine they would do the same if the room is available.
emmyt
When you check in. We were upgraded to a suite. We paid extra for an ocean view and when we did not get it, and I complained, we were upgraded. They are very accommodating if they have the room..
Zimthis88
Are taxes and gratuities included in this vacation package?7 answers
7 years, 93 months ago
K Foster
All taxes and gratuities are included in the All inclusive package at the Villa Del Palmar Cancun. Should you purchase the hotel without the all inclusive package Cheap Caribbean's prices included all taxes, however the grauities for the restaurants are not included.
MeganCC
yes, but we tipped more and got even faster/better service. The wait staff by the pool get very motivated by all inclusive guests tipping. This is true anywhere
DrGreg
Taxes, gratuities and tips ARE included with the All-inclusive package
emmyt
Yes, but it's always nice to carry a few extra dollar bills to reward good/great service with a smile and you will definitely get it here!
Zimthis88
Taxes are included. However the package states that gratuities are included, after talking to several employees at the resort, I discovered that is true in part but they only receive a percentage of the package as a group. This mean that they receive few dollars since is divided among all the staff My advice is to tip whomever serves you if you feel their service is good. We felt that their service was top notch!
JCBORL
Yes, everything is included!! You can leave an additional tip if you wish as a 'extended thank you' but you never feel pressured to leave anything extra
Ten40
Yes they are, however if you want to tip someone for extra good service you are allowed to do so.
Nifty
What is included in the All Inclusive ?6 answers
what is included in the all inclusive package and with a 5 or 7 night stay do they have dine around at this hotel and how many nights per stay. What kind of restaurants are there at this hotel? Whats included with they all Inclusive???
7 years, 91 months ago
Questions and answers
All Inclusive Plan Features luxury accommodations as selected,
Breakfast, lunch and dinner at all restaurants and bars on the property, offering oceanfront dining la carte or a buffet (surcharge applies for lobster), domestic bar consisting of selected liquors, cocktails, beer, water and soft drinks, as well as house wines by the glass (surcharge applies for wines and liquors by the bottle), non-motorized water sports equipment, nightly live entertainment and theme nights, daytime beach and pool activities, use of fitness room,
all taxes and gratuities. The Mediterranean Restaurant Davino's is an a la carte restaurant serving Italian and Greek specialties. La Casona offers a full buffet breakfast. Zama Restaurant is an a la carte restaurant serving Mexican and international cuisine. Palmita Deli features delicious snacks, pizza, coffees and pastries.
MariaCC
We had everything included except premium liqueur such as Crown etc. All other drinks, all food, never tried room service. There is Zama which is kinda fancy Mexican, Divinos which is Mediterranean ( we really liked it) and a steak place that requires closed toed shoes (heads up). There is also the pool eateries that do nachos, tacos, burgers etc all included. Its a good level for all inclusive. We ate well and always had nice exotic deserts. Really no buffet except breakfast.
DrGreg
5 awesome restaurants, and a snack bar, plus 24-hour room service is included, (and several bars!). But this hotel is located way north of the hotel zone so you will need to travel some distance to find other restaurants, but we never felt like we had to leave to find great food. Very "up scale" cuisine, and the basics.....a little bit of everything.
Sushi, Steak, Italian, Greek, Mexican & American restaurants.
KatieFriz
They offer different All-Inclusive pkgs, i.e. some pkgs do not include all 4 restaurants and some pkgs don't include room service. The All-Inclusive pkg I got when I booked with CheapCarribean.com included everything from all restaurants to mini bar to room service. You need to read the fine print to find out what you are purchasing.
The restaurants are very classy, all 4 of them; two of them require a dress code.
Superbabe22
ALL food, drinks, room service menu is included in the all-inclusive. There are no local eateries or restaurants except a deli on the resort grounds. There are 4 different locations to eat at this resort not counting room service. 2 different breakfast locations in the morning, a snack hut, buffet and a la cart for lunch and for dinner, there is Italian, Steakhouse (which is AMAZING!), buffet or snack hut. EVERYTHING you could imagine is included in the all-inclusive. This includes ALL drinks, all food except for a select few items such as lamb and room service is included.
emmyt
Everyting is included all food & drinks - the food here is 5-Star dinning.
Zimthis88
Is room service included with all inclusive?8 answers
7 years, 90 months ago
la
24-hour room service is available at this resort, however it is not included in the all-inclusive price, and would be an additional cost.
KristinCC
yes and it is awesome
KatieFriz
Yes, we ordered dessert several nights using room service and it was included....and delicious!
Lizann
It was included in my all inclusive package plus some drinks in the refrigerator. I did have to sign a full receipt upon delivery but only the tip, optional I assume, was included on my final bill.
Lotsoftravel
Yes.
RockyD
YES, you will find all-inclusive IS the way to go! You have free drinks, food, room service, etc. Anything on the menu is yours for free
emmyt
Yes. The honor bar as well. Tipping the staff does wonders for keeping it well filled with whatever you desire.
RFHood
Yes it is however I was not as impressed with the room service as I was with the restaurants.
Nifty
Kids Club2 answers
Hi,
What is the min. age for the Kids Club? I have a 3 year old coming with me and want a place for him to play! Hard to find with these all inclusives. Most only accept age 4 and above.
Thanks,
Amanda
6 years, 83 months ago
Malden, MA
The Kid's Club at the Villa del Palmar Cancun offers supervised activities for children aged 6-11.
LaurenCC
I would call the hotel directly and ask the age limit - they are very helpful. the kid's club looks really fun!
RFHood
If we do not choose the all-inclusive plan, what does the average entree cost at the on site restaurants?6 answers
How much are beers?...cocktails?
How much are sodas?....bottled waters?
6 years, 83 months ago
klcurt2
Prices are subject to change depending on the venue you are dining at. It is best to check with the resort directly for a price range on these items.
LaurenCC
DO NOT choose anything but all-inclusive!! The average meal is $20-30 per person per meal!! Alcoholic beverages are anywhere from $5-$9 and bottled water is always free because you cannot drink from any other water source. There are NO nearby restaurants or eateries so I suggest purchasing the all-inclusive plan. You will not be able to afford purchasing food or drinks by the end of your trip. An average day with meals and drinks for 2 people costs us about $150-$250 easily.
emmyt
do all-inclusive. meal prices are inflated.
Sushisnob
Not affordable GO all-inclusive. Breakfast will run $50.00/couple and dinner $200.00 per night.
Zimthis88
I would not recommend not to use the all-inclusive plan. The prices are a little high, and no alternatives nearby.
Cocktails range from $6-$9, sodas $3-$4
The all-inclusive is the best way to go. I think is worth the money!
JCBORL
I would recommend the all inclusive. Every time we ordered anything we did have to sign a bill (this was a pain) so I did see the prices. Honestly I thought they were high but I couldn't quote any. I do remember one dinner with 8 of us was over $300. You decide if that is too high.
Waldony
Golf nearby?3 answers
Is there a golf course nearby? What is its name? What are its green fees? Will the resort shuttle take golfers to and from?
6 years, 83 months ago
Corsicana, Texas
There is a Greg Normal Signature Course within 5 minutes and, although the resort shuttle does not provide transportation, this can be arranged via the Playa Mujeres Golf Club. As pricing will change depending on tee time and if you need to rent clubs, cart, etc., we recommend speaking directly with the Playa Mujeres Golf Club.
LaurenCC
I apologize, there is a Greg Norman* golf course nearby.
LaurenCC
Yes there is gold and yes the hotel offers a shuttle service. Not sure on the fees although when we booked all inclusive we received a voucher for a discount on golf at the nearby club.
Katesc5
I do not know the name of the golfing nearby. But I do know that the resort offered a $200 credit for golfing so I imagine it was somewhere near.
ShannaO
distance to ferry7 answers
how far is the resort from the ferry to Isla Mujeres?
6 years, 83 months ago
phila
If you are looking to be within walking distance to the ferry, we recommend a resort along the Northern stretch of the hotel zone. We recommend contact the resort directly to ask how they advise their guests to get to the Isla Mujeres Ferry.
LaurenCC
The car ferry is literally right there and takes 60 minutes. The air conditioned passenger ferry is about 10 minutes away by car and takes 50 minutes - according to someone at the hotel.
Lotsoftravel
It is right next door. You walk up the beach to the ferry. The ferry is a little slow, but it is a beautiful trip so the speed doesn't bother so much.
Some times, it looks like the ferry is going to dock on the beach in front of the hotel when it is pulling into the dock -- it is that close. Not annoying, but close.
RockyD
There is a dock less than 20 feet from the resort beach (right nextstore) if you're looking to go to Isla Mujeres.
emmyt
The ferry is literally RIGHT THERE. You can fall out of bed and land on the boat.
saraswati
literally, 50 feet from edge of property
Sushisnob
10 minutes - for 30 pesos you can get there via the bus that passes the hotel or a $15 cab ride.
RFHood
are the restaurants air conditioned?7 answers
6 years, 83 months ago
nyc
Many of the resorts in the Caribbean have open air restaurants. We recommend contacting the resort directly to confirm the set up of the restaurants.
LaurenCC
They were when I was there last week and offered outdoor seating as well. I don't know about Zama (sp?) which is the large restaurant in the middle that also serves breakfast. It has retractable glass which was always open while I was there.
Lotsoftravel
3 of the restaurants are air conditioned. One of the restaurants is open to the outside so there is no air. All other areas of the resort are air conditioned as well.
emmyt
yes
Sushisnob
Yes except for the open air ones.
Travel13
The restaurants are air condicioned.
SaritaTX
Zama is open air; the other restaurants are all airconditioned as are the guest rooms.
RFHood
How is beach area? Calm water and color?6 answers
Is this further north where the water is more murky green or is the water still blue? How close is it to Blue Bay Hotel and Embarcadero?
6 years, 83 months ago
MSN
Being located along the Caribbean Sea, the waters tend to be calmer; however, you will find the bluest waters as you travel South (outside of the Hotel Zone). The Villa del Palmar Cancun Luxury is also located just across the street from the El Embarcadero Ferry Terminal (at Playa Linda). We are unfamiliar with the Blue Bay Hotel located in the Hotel Zone.
LaurenCC
Water is absolutely GORGEOUS! Crystal clear fading into a light blue. Could not tell you how far those locations are, sorry!
emmyt
The water is beautiful turqouise and blue. It sits right across from Isla de Mujeres. There are no other resorts nearby. The hotel zone is about 10 minutes away but, you can see it from the beach.
SaritaTX
Gorgeous turquoise water and shallow for quite a way from the beack. It is a little rocky when you get about 15 - 20' out so I would bring water shoes if you plan to walk into the water very far. There was a fair amount of seaweed washing in but it wasn't annoying. The hotel keeps the white sand very well groomed on a daily basis and there are lots of chaises to use on the beach.
RFHood
Calm beautiful blue/green - awesone beach!
Zimthis88
The beach is right in the hotel, less than 100 feet from the lobby. The resort is truly beautiful! Water is calmed and clear. Warm and clean
JCBORL
Are the pools heated in case the winter months are chilly?6 answers
We are familiar with the area....but where is the Villa located? In Cancun or closer to Riveria Maya? Thank you!
6 years, 83 months ago
Nancy
The pools at this resort are not heated. This resort is in Cancun.
CaitlinCC
It is a little North of Cancun.
RockyD
You will find that they have four different pools (which I believe are heated), one smaller pool with a temp. avg. of 85 degrees and then 3 hot tubs. The resort is located 40-45 minutes from the airport PAST the Cancun Hotel Zone. It's in a secluded area with newer construction.
emmyt
about 45 min drive north of cancun. Riv Maya is south of cancun
Sushisnob
Pools were not heated and it is 40 minutes from the airport...closer to Riviera Maya. There is a ferry next to the resort that can take you to Isla Mujueres.
Travel13
It is north of Cancun. It is 30 minutes north of the airport and 10 minutes from the hotel zone. Riveria Maya is south of the airport about 45 minutes.
The pools are not heated but, there are 3 hot tubs. We just got back and some people were swimming in the pools but, they were too cold for us. The hot tubs were nice though.
SaritaTX
what are the views from garden rooms7 answers
6 years, 82 months ago
roadgrader
This room features a private balcony or terrace with exquisite views of the resort's gardens.
KristenCC
Yes, this is alittle confusing. "Garden view" is the main levels, usually floor three and below and you look out into the center of the horseshow shaped inside of part of the garden area, surrounding the pools. IT IS STILL AN AWESOME ROOM! We had a third floor, garden room and we could see the beach and the ocean!! Glad we did not pay the extra $$$ to move above the third floor because our view was awesome (Room 2308).
LauraB
All rooms are ocean view. This means all windows and balconies are facing oceanside. No matter which room you pick in this resort, you WILL get the best view!!
emmyt
Here's the view from my garden-view room on the 6th floor. I was in building 3, but I'm sure that every garden-view room looks at the same part of the resort. It's lovely.
saraswati
back or side of resort. not very pretty.
Sushisnob
Palm trees, pool, and the middle of the resort-not bad at all
Travel13
All the rooms face the ocean. Garden view are the ones on the lower level. You can glimps the ocean through the lovely folliage. I would suggest a room on either the south or west side of the building; those on the north side seem to get a lot of sun.
RFHood
What are the electrical outlets? Do I need a voltage adapter?8 answers
6 years, 82 months ago
Athens, TN
The resorts are compatible to US electronics.
MariaCC
US electric outlets
Sushisnob
No voltage adapter needed. We had no problems using our phone chargers, etc. there. From the US.
Skampyspride
No adapter necessary.
Travel13
We just back from Villa del Palmar in Cancun on Saturday. The electrical outlets there are the same as the US no need for an adaptar.
SaritaTX
Outlets are standard so you don't need an adapter.
Golferron
Regular outlets, just lile in US - no adapter needed.
RFHood
There is 110 outlets you do not need adapters
Nifty
Beach size7 answers
Is the beach big enough, are there enough chairs or do you need to get up early to claim your spot?
6 years, 82 months ago
Vacation Hungry
Plenty of chairs at the pool. lots of cabanas and chairs on the beach
Sushisnob
The resort is located on Playa Mujeres, a beach with crystal-clear turquoise waters and pristine white sand. Complimentary loungers are available at the beach. A wooden sun deck with loungers is also available at the beach. The resort offers complimentary beach activities daily.
MariaCC
Beach is small, but plenty chairs, if you claim yours early!
HappyMom
The beach area was a good size with ample lounge chairs. The hotel wasn't that busy during the week and we were always able to get a chair at any time. There are a lot of chairs at the several different pool areas also. On Saturday the best spots/chairs were taken but there were still a few to be found. It might be harder to get a chair during a really busy time.
Skampyspride
There are enough chairs and it is on a very private beach. Good for a family.
Regor
Beach was good sized and we never had a problem getting beach chairs or pool chairs....no 6 am stake outs necessary
Travel13
Huge beach, lots of chaises, we went in April 2013 (not Spring Break) and there were always plenty of empty seats any time of the day. There is also a covered pavillion area that faces the beach with lots of available seating. We had no problem finding space anywhere on the property.
RFHood
Has anyone used the kids club? Curious if kids enjoy it. I have a 3yr and 6 yr old.3 answers
6 years, 82 months ago
Mn
If you would like assistance finding the perfect family friendly resort, please call our Beach Experts at 1 800 915 2322.
LaurenCC
We used the kids club. I think they could really improve it. It has very few games/toys/activities. (TV, X-Box, legos, arts/crafts, some board games and balls, maybe some other toys, but not a lot.) Also the staff should really organize activities among the kids more. Feels more like babysitting than day-camp. Parents could (and do) leave the kids there, but we didn't want to.
Triggy82
We didn't use the kids club but did walk through it. The times I was in there, there weren't many kids. They have a nice pool just outside the facility. My child was 8 and we had friends, so really no need to use the kids facility.
Waldony
What is the taxi fare from the airport to Villa del Palmas?6 answers
We have been told that it is $180. That's enough for us to choose elsewhere. Also, we are owners. Must we be all-inclusive?
6 years, 81 months ago
Washington,DC
That is correct at least $120
Sfiore
For more information regarding current pricing and transportation options for a stay at this resort, please contact one of our experienced sales agents at 1-800-915-2322.
BILLCC
180 dollars is a rip off in my opinion if you book through cheapcarribean its 34 dollars per person round trip! If you are owners you can choose to use your kitchen in the room there is a great convience store attached to the hotel with everything you need to cook if you choose to.
bxshadogz
We booked transport from the airport through cheap Caribbean (Olympus Tours) and for the two of us, it was $65 round trip (plus tips). They drivers were friendly and efficient and safe. Don't take a taxi, they are much more expensive.I don't know about your second question.
Golferron
If you book thru CC.com you can add on transportation for under $40.00
Zimthis88
We signed up for the free shuttle which was $60 roundtrip through Cheap Caribbean. However, if you choose to take a taxi, you can negotiate, and we were told by most cab drivers during our stay that the cost is about $40-50 USD.
prib420
No way! When you book with Cheapcaribbean you can set up transportation. We paid $30 per person for round trip transportation via Olympus Tours.
Katesc5
Hello! I just came back from this resort, and the fare for a taxi is 40-45 per trip depending on the driver. In pesos is 450 which is the established price. Stay away from the prepaid package offered through Olympus, they are horrible.
JCBORL
Spa prices7 answers
I understand the prices change, but what are the spa prices like on average?
6 years, 81 months ago
Marissa
For a price list of spa services at this resort, please visit the resort's website directly at: https://www.villapalmarcancun.com/Spa-Pricelist-Villa-Palmar-Cancun.html
BILLCC
Im not sure the prices of the spa but I did get a massage in a cabana outside overlooking the ocean it was so relaxing I feel asleep with the cool breeze from the ocean and it was for and hour. I was informed it was cheaper than the spa and it was just as good if ask me. I paid just under 100 american dollars
bxshadogz
Comparable to most other spas - I paid about $60 for an exfoliation and a ortho massage was about $140 for 80 minutes; relaxation massage slightly less. It's a beautiful spa with a well trained staff and the added bonus of a steam room and three whirlpools for customers to use before or after services.
RFHood
The spa services are a good price 50 min for $100. If you book thru CC.com you may get a $100 credit (see specials) per room.
Zimthis88
Had a great massage at the spa -- it was $100 for 50 minutes. I consider that fair in a resort setting and it was VERY well worth it. Lovely spa and facility!
Mudseasontraveler
Most of the basic massages were $100+ for a 50 minute massage. I don't remember much about the other services they offered but the spa was VERY nice!
iwheelie
$105 for 50 min massage
Delawarean
Is there different levels of inclusive offered?6 answers
I read on a few reviews that some guest didn't have the all inclusive and some liquids they had to pay for.
If I book through CC.com which level would I get?
6 years, 81 months ago
Detroit
CheapCaribbean.com offers all-inclusive stays at this resort. If you booked through our website, you would have the following included with your stay:
•Breakfast, lunch, dinner and snacks
•Domestic bar consisting of selected liquors, cocktails, beer, water, wine and soft drinks.
•Nightly live entertainment and theme nights
•All taxes and gratuities
BILLCC
We figured out after the first meal that wines from the special wine list were not included so we decided to only order wine by the glass that was included with the meal. Each menu clearly detailed meals and drinks that were not included.
2vacalovers
It will say on your voucher. I think all of the CC things were the "all-inclusive unrestricted". That is what you want. There are only a few things not included in that. I can only remember a few: angus beef, lamb, fancy wine (house wine is included), and something else. If it says that all meals at all of the restaurants are included, you're good to go! Have fun!!
lindseyclayjaden
You have to pay for premium liquor and wines other than house. The house wine was very good and I enjoyed the mixed drinks without upgrading liquor. I believe you iether choose all inclusive or not.
RFHood
I just returned and booked thru CC.com and there are different levels but when you book thru CC.com you get everyting included and more.
Zimthis88
There is all inclusive and there is the not all inclusive. Get the all inclusive! Are bill was 0$ when we left. It includes, beer, anything not very top shelf at the bar, all food except lamb and lobster, several house wine choices, shots, 24 hour room service food, stocked room fridges etc etc more then you could ever need.
TwoTuTango
Make sure it says All Inclusive. Some CC stuff is not all inclusive. The only drinks or meals that were not included were the super expensive wines and rare meals that are listed as $80+. As an All Inclusive, you get a good discount of 40% and stuff on those items. There are so many free things I wouldn't worry about it.
Mavin
Is there a swim-up bar?11 answers
Is there a swim-up bar? If not, is there poolside service?
6 years, 81 months ago
laurab731
This resort does not have a swim up bar, however they do have a poolside bar!
CaitlinCC
No - but there are waiters walking around to take your orders.
aimz
there is no swim up bar but the have poolside and beach service
bxshadogz
no
2vacalovers
No swim up bar, but the pool side service is incredible. Lots of staff around the pool at all times. They have two tiki bars, one by the pool and one on the beach. Plenty of bars all over the resort.
Golferron
There is no swim up bar, but, yes, they do have poolside service. If you see an employee just tell them that you want to order something and they will get it to you right away!
Hannah1123
No swim up bar but the staff is very attentive to all the outdoor areas, not just by the pool or on the beach.
RFHood
No there isn't a swim-up bar, but there is plenty of poolside service.
Nise16701
There is no swim up bar....but they have excellent poolside service...and a fun tiki bar with swings!
stepper
There is not a swim up bar, however, a bar close to the pool. There is poolside service until 5pm, sometimes it was great other times slow.
Waldony
There is not a swim up bar but plenty of bars and wait staff to serve you around the pool and on the beach
Nifty
how much is internet access?7 answers
6 years, 80 months ago
sabrina
This resort does offer internet access. For pricing please contact the resort directly.
CaitlinCC
10 US dollars a day to have internet in your room. They also have one computer at the front desk that you can use to get on the internet - complimentary.
metravel
I think it was 10$ per item connected
TwoTuTango
we got it at no charge
StevenandVi
It is 10 USD per day
Nise16701
it is 10 bucks per day, but to be honest is is not very good.. they do have a computer in the lobby to use.
Macusaf11
Internet was around $10.00 per day
Nifty
do you have to pay for a child who is under 2?2 answers
6 years, 78 months ago
gj
No. This resort does not charge for children under 2 years of age.
BILLCC
When we were there, they said children are free!
MrTJP
Does the hotel have free transportation from the airport to the hotel?3 answers
Does the hotel have free transportation from the airport to the hotel?
6 years, 76 months ago
Brenda
This hotel does not have free transportation. If you would like to purchase transportation, please contact a Cheap Caribbean representative.
AlixCC
My package was all inclusive.
JacquelineCM
No. Must be purchased separately.
Delawarean
Can I get two Queen beds in a one-bedroom suite?3 answers
Do any of the one-bedroom suites have two queen beds as opposed to one kind sized bed?
6 years, 73 months ago
Avid Traveler
The One-Bedroom Suites come with either 1 king or 1 queen size bed. The Luxury room categories do come with 2 queen size beds.
MariaCC
yes, the rooms are spacious and very beautiful....
lkenny1127
We just stayed in a 1 bedroom suite. The master bedroom had a king size bed and the family room had a queen size murphy bed and a couch. Each had their own full bath, so there were 2 full sized bathrooms in the 1 bedroom suite.
Luvtheocean
what brand of beer is served at villa del palmar?3 answers
what brand of beer is served in the villa del palmar?
6 years, 73 months ago
t
Most resorts serve a local beer. For more information please contact the resort directly at www.villapalmarcancun.com.
LisaCC
Corona is the beer of choice
vell
We drank Modelo, Corona Extra and Corona Light. There may have been others, but we enjoyed these choices.
Delawarean
Do they serve non alcohol beer? If so what brand?2 answers
6 years, 73 months ago
ky
As availability of beverages are subject to change, we do suggest contacting the resort directly regarding your specific inquiry. The link to the resort's website to contact them directly is https://www.villagroupresorts.com/resorts/villa-del-palmar-cancun/contact-us.
MariaCC
Did not notice non-alcoholic beers, but plenty of soda's, juices and non-alcoholic frozen drinks.
Delawarean
How is the weather early February?2 answers
6 years, 73 months ago
ky
According to www.holiday-weather.com, in February, the average high is 82°F and the average low is 68°F.
MariaCC
we went 2/10 to 2/15/14 and the weather was in the low 80's .
We had one cool morning in the low 70's with showers..rest of
the time the weather was perfect.
np732
Are any of the restaurants (that are included in the all-inclusive) on the beach with a clear view of the ocean?4 answers
5 years, 72 months ago
Kelly
The restaurants included in the all inclusive are not on the beach. The resort website advises that there is a view of the Caribbean from the Zama restaurant. For more information contact the resort directly at www.villapalmarcancun.com.
LisaCC
Unfortunately no.
Sunlover13
the steak house is ON the beach and the Greek restur. is just
above the beach with a beautiful view.
np732
You can see the beach from Davino, La Casona and Bites Cafe. You can order food from Bites Cafe ON the beach. There are servers that constantly are at your service and the food is delicious!
Delawarean
Is there a disco at this location?2 answers
5 years, 72 months ago
Arizona
This resort does not list a disco on property. For more information please contact the resort directly at www.villapalmarcancun.com.
LisaCC
No. Quiet time begins at 9:30 and the place is dead after that.
Sunlover13
Which of your 4 restaurants are included in the all-inclusive?6 answers
5 years, 72 months ago
Arizona
The four restaurants listed on the CheapCaribbean.com website are included in the all inclusive. Some dining restrictions do apply, and some restaurants require reservations. For more information please contact the resort directly at www.villapalmarcancun.com.
LisaCC
All four are included, but you have to make dinner reservations every night.
Sunlover13
All 4 of them, but some of the items on the menu's are an additional fee
Suzieq64
All the restaurants were part of the all-inclusive deal though some items in the menu were not part of all-inclusive. Check the menu before you order.
dynamikus
They all are.
talltraveler1208
All of the restaurants are included: La Casona, Zama, Davino, Hiroshi and Bites Cafe. There are selected items on each menu that are an extra charge, but they are all well marked and the staff will politely remind you of selections that are not included.
Delawarean
Is there WiFI in villa del mar?4 answers
5 years, 72 months ago
Julia
According to the amenities within the room category description, internet access is available for an additional charge.
BethCC
There is for $10 a day additional and only to be used while on the resort
Suzieq64
Yes but with $. Daily plan was $10. If you bought more than one day you would get a discount.
dynamikus
There is one computer with WIFI in the lobby that guests may use for free. Or, for approximately $10/day/device you can have Wifi. It was pretty slow and I'm not sure worth it in my opinion.
Delawarean
are you able to swim in the ocean and how is the sand6 answers
5 years, 72 months ago
kcguy
Swimming and snorkeling are available at this resort. For more information please contact the resort directly at www.villapalmarcancun.
LisaCC
Yes, you can swim in the ocean the sand is good except for seaweed which they clean up every other day or so.
Sunlover13
yes you can swim in the ocean...when we were there in Feb the
water was perfect. The beach is sandy but there are rocks on
the way out to deeper water and there was seaweed on the beach (but
they come by and clean it up almost hourly). I would suggest bringing water shoes if you have any (I wish I did).
np732
Yes! The water is warm, clean and clear. The sand is soft and white.
PetersTink
Yes you are ale to swim in the ocean but the water is not as clear as you would expect . The sand was ok.
dynamikus
The water is definitely "swimable". It is a bit rocky at the shoreline, so water shoes would be helpful to improve the experience. The water is beautiful caribbean blue and the sand is soft and white.
Delawarean
Is there free wireless in the hotel rooms?7 answers
5 years, 71 months ago
Sangeetha
Wireless, high-speed Internet access is available for an additional charge.
BethCC
No, WiFi costs $10 per day per device
Sunlover13
no
Suzieq64
There is not free wireless. There is a computer in the lobby that guests are permitted to use. Wireless is available for $10, per day, which allows you service in the buildings and just outside the lobby. The wireless was very dependable.
velvlel1
no..there is a fee for WIFI
np732
It's not free.
Qball13
No. Just in the lobby on the hotel computer. $10/day/device if you want your own WIFI.
Delawarean
are there activities for children with their own chaperones2 answers
5 years, 71 months ago
miche
Yes, Kid's club offering supervised activities for children 6-11. Featuring a playground, kid's pool and the latest Xbox(R) entertainment, activities and movies area. Daily 9am-5pm. Hours subject to change.
SueCC
There is a kid's club for little kids. Otherwise there is a kid's oriented pool, plenty of other pools, the beach, some water activities that are included like paddle boards and kayaks. There are jet skis there, too, for an additional fee.
clyde319
What is the cost of all inclusive dining as an add on3 answers
5 years, 71 months ago
Jsm
This resort is all inclusive, so all food and drinks are already included in the price.
BethCC
I heard it was $109 a day (not sure pp or what). If not pp, then you can easily spend that with breakfast ($20pp)and dinner (typically signed for $90). Drinks were American priced $6-7 for a 8oz glass. I have never done all inclusive before but I would do it again here since all other options are at least a $15 cab ride each way and it took the stress out of it. The all inclusive came with some other perks but I just liked ordering 1-2 margaritas with every meal after 1pm
KMRB
I'm not sure but I'm certain its worth the cost. The ala carte prices are pretty high. Food is very good. Unlimited drinks and food everywhere all day long. Service is fantastic. Always asking if you want drinks or food at pools or beach.
talltraveler1208
Are there suttle service's from the airport to hotel?5 answers
5 years, 71 months ago
Krbzyf
This resort does not offer a complimentary shuttle service to take you to and from the airport, but when booking through CheapCaribbean we will be more than happy to help you arrange transfers.
BethCC
Yes!
Nelly115
Not directly from the hotel but if you buy the package from cheapcaribbean you can buy a shared trip shuttle which will wait for you on your arrival.
dynamikus
Yes. We used AMSTAR when booking using Cheap Caribbean. You probably can book as individuals if not going through an agency.
talltraveler1208
There are shuttle services through private companies. We used Amstar and were pleased with their prompt arrival and helpfulness. The trip from the airport to resort is about 30 mins.
Delawarean
Is there snorekling at the hotel? Do they have snorkeling equipment to use or should we bring our own?5 answers
5 years, 71 months ago
Kelly
Snorkeling is available at this resort and equipment is provided, however, each party may be asked to put a deposit fee down on the equipment.
BethCC
yes there is free snorkeling equipment available on the beach.
They also offer free paddle boats and kayaks.
np732
Yes, they have some. There isn't much to see at the location beach, if you're looking to see tropical fishes you will have to purchase a snorkeling tour.
RetNavyCTRC
They have snorkeling equipment available, not much to see in front of the resort. You would have to book on excursion or go across to the island maybe to see more.
shakleinmichigan
They do have snorkeling equipment, but limited quantities. If you don't mind waiting for someone to turn the equipment in after an hour and a half or so, then don't bother bringing yours.
Delawarean
Adding to a room2 answers
I have 3 of us flying from same city and 2 from others is there a way we can just add them to our room for an extra fee?
5 years, 71 months ago
Cali
In order to accomadate a party of five in one room, you would have to book the 2 Bedroom Ocean View room. The room ammenities for that room category are listed below :
•Air Conditioning
•Balcony/Patio
•Cable/Satellite TV
•Coffee Maker
•Cribs Available on Request
•Iron/Ironing Board
•Telephone
•In-Room Safe
•Refrigerator
•Hair Dryer
•Living Room
•Non-Smoking Rooms (on request)
•Clock Radio
•Dining Area
•Dishwasher
•Microwave
•Stove
•Dishes/Utensils
•Pay Movies
•Toaster
•Voice Mail
•Housekeeping
•Babysitting Services ($)
•Spa Tub
•Bathrobe(s) & Slippers
•Shower
•Fully Equipped Kitchen
•Murphy Bed
BethCC
I think it depends on the package you got but the staff there is so kind I'm sure if contact them, they can accommodate you all.
Jennyp
How easy is it to get to downtown cancun for the day?5 answers
Taxi? Free shuttle? Bus? Cost for round trip?
5 years, 70 months ago
Iowa
The resort is located 25 minutes from downtown Cancun. For further information/pricing regarding the public transportation services in Cancun, we do suggest contacting the resort directly as they would be best to assist with this inquiry. The link to the resort's website to contact them directly is https://www.villapalmarcancun.com/Contact-Villa-Palmar-Cancun.html.
MariaCC
The resort provides shuttles into Cancun at no cost other than tipping the driver. You have to schedule it at least a day in advance because space is limited. I wouldn't recommend Plaza of the Americas, it's like any mall here. Later we found out we should have gone to Plaza 28 which is more local shops, better place to go if you are looking for gifts to take back home.
itsallgood
the resort does offer a free shuttle to a straw market or to the Cancun Mall (high end shopping). You need to sign up for this upon arrival and they leave during scheduled departure/pick up times.
np732
There were 4-5 scheduled shuttles going to Cancun center offered by the hotel (not including driver tipping optional). Plus you had taxis which cost 40-60$ usd.
dynamikus
There are taxis outside the resort, roundtrip will run you around 50.00 American dollars, and will take you 20 minutes to get to downtown cancun
looking4sun
Separate flights wanting same room2 answers
We have 3 ppl buying flight/ hotel package leaving from same place.. We want a 2 room suite but would like to add 2 more ppl who are coming from2 different cities is this possible for an added fee
5 years, 70 months ago
Cali
For vacation packages with multiple departure cities, please call #1-800-915-2322 to speak with one of our Beach Experts. Our offices are open daily from 5am-3am EST and there is no additional charge for agent assistance via telephone.
MariaCC
yes, the rooms are very spacious
lkenny1127
IS TRANSPORATION TO AND FROM AIRPORT INCLUDED IN COST7 answers
IS THE COST OF TRANSPORTATION TO AND FORM THE AIRPORT INCLUDED IN COST OF TRIP
5 years, 70 months ago
TAMMY
You need to buy a separate transfer to and from the hotel, which you are prompted to do when purchasing online. This hotel is about 30 min from the airport, and we purchased a round trip transfer. When we were set to leave, the transfer wanted to leave four hours prior to our flight. This was not acceptable to us, as we did not want to mill around the airport for three hours. Thus, we just took a taxi from the hotel to the airport. However, getting a taxi from the airport to the hotel was not a cheap option like the return trip was. We were advised that ppl paid $30, per person, when they did not prepay for a transfer.
velvlel1
no the transfers are extra at booking or you can get a taxi at the airport.
The drive time from the airport to the resort is around 30 mins.
np732
It is an option that you can purchase. I don't remember what the cost was but when I researched it it seemed reasonable. In the end it was well worth buying the shared transfer. The cheapcaribbean.com people are easy to spot at the airport, just walk past everyone else until you spot their colorful shirts. On my transfer back I had the van to myself, so it was as if I had a private taxi. One thing to remember if you do purchase the transfer with your package - make your return reservation within 24 hours of your arrival with the cheapcaribbean rep outside the door of Palmita (the little on site market).
RetNavyCTRC
When I was booking there was an option to add transport to/from the airport. We added this to our package and it worked out fine.
DaddyD
Take a taxi. $ 40.00. Do not buy a transfer. You are gonna regret.
beto1106
no, not in the cost of the trip - that is an extra you pay for but its done through cheapcarribean booking. its not expensive.
sugrkateb
No.
talltraveler1208
how much is the wedding service for Villa del Palmar Cancun Luxury Beach Resort & Spa?1 answer
want to know the average price for wedding service
5 years, 69 months ago
va
We are unable to advise on Wedding pricing, you would need to contact the resort directly for more information.
KristenCC
Does all inclusive mean meals are included or is it just hotel & flights?3 answers
Are meals included in all inclusive flights & hotel (all inclusive) package & if so what meals?
5 years, 68 months ago
Marlene
Food and beverage are included in the all inclusive price at this resort, however, some dining restrictions may apply. Please call the resort directly for the most up to date information on what the restrictions are.
BethCC
The resort has 4 restaurants (steak, mediterranean, Japanese, and a snack bar) and you can go there any time you want. There are some items on the menu that aren't included (no more than 10% of the menu isn't included) and if you want them you can pay a little extra. Room service is included and you can order food any time you want. Drinks are also included and they will come up to you on the beach and ask if you want anything. You wear a wristband that tells waiters that you paid for all-inclusive and you just sign for the food after you eat and put your room number down.
DeepSeaDiver
Drinks & food are free 24/7 in the resort & the food and drinks are amazing. Room service is on point. Everything is great
Lolacakess
Do they have different color bands if so what is the order of importance?3 answers
5 years, 67 months ago
Shelby Twp, MI
Please call the resort directly at 1 855 348 9036 for the most up to date information on the different bands that are offered to guests.
BethCC
Brown bands get all resturaunts and drinks. Red minus two restaurants. Yellow kids
Baltimorefamily4
Yes, one for adults and one for underage drinkers.
Mangomango
transport from airport4 answers
how long a drive and what is the cost for a shuttle or taxi to the hotel from the airport
5 years, 67 months ago
Florida
It is about a 30 minute drive from the CUN airport to this resort, the current price per person for round trip shared transportation is $32.50.
BethCC
It's about a 25 minute ride and cost us $40 for a taxi.
Cocoabirdee
We did transfer from cheap Caribbean and it was about a half hour drive from the airport
Christinee
It took about 30-40 minutes from the airport to the hotel.
We used a shared shuttle through bestday.com and the cost about $30 for a round trip per person. They were very friendly and effective.
khan1
About 45 minutes. An 40$ round trip
BabyLove
Is there horseback riding at this hotel?2 answers
Is there horseback riding at this hotel or near by? and if so how much is it?
5 years, 67 months ago
memaof6and1
There may be an available excursion that offers horseback riding while staying at this property.
To find out, call one of our Beach Experts at 1.800.915.2322. When you are booking your package, mention you'd like to go on a Horseback Riding tour and our agent will see if it is available for your travel dates.
SamCC
we did not see horseback riding while we were there.
pepsi32861
What are the departure airport locations?2 answers
The title stated the price is with the air ticket but it doesn't stated the departure airport locations and would like to know where?
Thanks.
5 years, 65 months ago
Aaron
I think it depends on where you live but we left from Newark and had connecting flights in Charlotte or on the way home Miami
pepsi32861
Hello!
For assistance with this inquiry, please feel free to contact one of our knowledgeable Beach Experts at 1-800-915-2322 and they will be more than happy to help you plan your next trip!
CoryCC
how much for 1 person only for 5 days and air2 answers
5 years, 64 months ago
Rhonda
Rhonda please call 1-800-915-2322 for assistance; prices vary per where you are traveling from and what time of year you travel.
CCGreg
About $1200 including shuttle service from amstar!
Joe4
Is there a buffet for dinner? Is the beach dirty and small?3 answers
5 years, 62 months ago
moe
No, there is not a Buffet option for Dinner. The resort is located on Playa Mujeres, a beach with crystal-clear turquoise waters and pristine white sand.
KristenCC
YES! Buffet seems to be all day! Starts with breakfast which is AMAZING and then a dinner that is equally as good. The beach is what I consider big and spacious. Plenty of lounge chairs and umbrellas. Granted there was a lot of seaweed and some rocks but other than that - very clean. We understood that the seaweed was bad on most of the Mexican shores this time of year. It didn't bother us & you could still get in the water.
MyTrip
There is a buffet for dinner, however, it is closed one night of the week. I'm not sure which night. The beach is small and there is seaweed that washes up. If you are looking for a top notch beach stay at Barcelo in the Riviera Maya. The seaweed may just be the season?
LWandMG
I am 18 years old and want to know if I can book the room myself.2 answers
5 years, 62 months ago
Cara
This resort does have a strict spring break policy. For more information please call our beach experts at 1-800-915-2322.
CaitlinCC
Yes my boyfriend and I are both only 19 and booked and checked in at no problem.
Amil4
Can I book additional days/nights on the all inclusive packages? If yes, what is the additional cost?2 answers
5 years, 61 months ago
Leslie
For more information and pricing please call our beach experts at 1-800-915-2322.
CaitlinCC
We had a friend pop in while we were staying at this resort and it was $105 for an all-inclusive day pass.
ajf19
Nightlife/Bars3 answers
Are there bars on the resort to drink at after dinner restaurants close?
5 years, 61 months ago
Boston, ma
The Lobby Bar and Tikki Beach Bar are open till midnight. Please keep in mind Bar hours are subject to change. For more information please contact the resort directly.
CaitlinCC
Yes! We loved the burlesque show at Kinkys. It's over at 11:00 and the dance party begins! If you want to enjoy some good whiskey and smoke a nice cigar the Cigar Bar is great! Also Coyotes is fun to dance!
BeachBlessings
The lobby bar is open until 1:30am. That's the only thing open that late.
Ariliz
The two bedroom suite occupancy is 6. Why am I having trouble booking it for 5?2 answers
It says only for four.
5 years, 61 months ago
Susan
Please contact one of our beach experts at 1-800-915-2322 for assistance with booking your reservation.
WILLCC
Call them direct and they will set you up
Joe4
I got this room and I would say no more than 4. 2 adults and 2 kids in my case.
Jfervien
Do this hotel have a nightclub or one near by?4 answers
5 years, 61 months ago
nicole27
No, Villa Del Palmar does not have a night club on site. You would be about 25 minute cab ride to downtown Cancun with all the night clubs and bars.
KristenCC
No, there is no nightclub at the resort. You can take a cab to downtown Cancun, about 20 minutes ride. There is an evening show and an outdoor bar open until 1am.
Argentuil
No. There's virtually no nightlife here. They have a few shows, but there are no clubs or lounges that play music like the ones downtown.
Ariliz
You'd have to go downtown
Jennyp
Different departing airports?2 answers
Can we fly out from two different airports?
4 years, 60 months ago
Sara122978
Yes, we can certainly book your reservation from different departing cities. However, you are unable to book this online. For pricing and assistance please call our beach experts at 1-800-915-2322.
CaitlinCC
I'm sure you can, we flew out of LAX and had to stop in Mexico City to switch planes, but I know that from OC airport had a straight flight but was much more expensive.
Joe4
Shuttle cost2 answers
How much does a taxi cost from the airport to the hotel?
4 years, 59 months ago
Erica
Cheapcaribbean.com offers roundtrip airport transfers. For pricing please call our beach experts at 1-800-915-2322. We are unable to advise on pricing for taxi's as we do not provide this service.
CaitlinCC
We used USA Transfers and it cost me 80.00 ROUND TRIP for 4 of us. Very reliable
thomas2000
What is dress code4 answers
Is there a dress code for women in any of the restaurants
4 years, 59 months ago
Illinois
There is no dress code for women, only men. Gentlemen are requested to wear long pants and a collared shirt.
CaitlinCC
Yes, most of the restaurants require a beach dress or something like that, but they did not really enforce. We saw a lot of people in just shorts and t-shirts.
Scubamooner
Nice casual. The atmosphere is pretty elegant in the steakhouse, Japanese restaurant, and Italtian restaurants. You'll feel better making more of an effort than just shorts and a print t-shirt in the evenings.
AustiniteOnABeachBreak
No, but I felt more comfortable wearing a dress in the evening to dinner. However, no one wore beach wear or shorts to dinner.
LWandMG
Is there a buffet at all? for breakfast or lunch?5 answers
4 years, 59 months ago
freemom
There is a breakfast buffet at Davino and Capricho's daily.
CaitlinCC
yes there is a buffet for all three meals but it is very limited to the different types of food, and many kids would not like the chooses.
looking4sun
Yes.. but ordered room service for breakfast
twinkle3200
There is a huge buffet breakfast. One of the restaurants offers a buffet dinner as well. Lots of food and variety.
GVCC
Breakfast is buffet style at Cappricio's. Lunch is only available at Zama (sit down and not in a bathing suit) and the pool-side restaurant. Dinner can be buffet at Cappricio's -- we didn't use as we had no young children.
SageN2016
How far is the beach from the hotel?5 answers
4 years, 59 months ago
Saint Paul, MN
The resort is located on Playa Mujeres, a beach with crystal-clear turquoise waters and pristine white sand.
LizCC
the hotel is right on the beach
mattyqball
The hotel is located on the beach.
Lilija
The beach front is on the grounds.
MikeRo
The beach is about a 2 minute walk from the hotel.
LWandMG
Can I get one king bed in the luxury suite instead of 2 queen beds? And where do I select that option?3 answers
4 years, 59 months ago
Honeymooner
The luxury suites only offers 2 queen beds in the room. If you wanted to ensure a king size bed, you would need to upgrade to a 1 bedroom suite.
KristenCC
yes, just call and ask for it
mattyqball
We had a king bed, but I had to tell them when I arrived or else they would have set me up with two beds, they were nice about it too.
Joe4
Spring Break Policy?2 answers
Can you explain the Spring Break Policy? "This resort does not permit Spring Break or multiple student reservations. The hotel reserves the right to deny check-in to any reservations of this type."
Does this mean students that on their spring break can not reserve the hotel at all?
4 years, 59 months ago
Boston
For more information please call our beach experts at 1-800-915-2322.
CaitlinCC
Don't do it spring breakers . Not for a good time
Patmc55
If you like to party with a big crowd and get crazy, I do not recommend this resort, you can still party here, I saw many younger people but not crazy like Hotel Zone.
Look for hotel zone hotels instead
Joe4
Is there anything excluded from the All Inclusive package.5 answers
Are there any restaurants or menu items that are not included when you purchase the all inclusive package. Is gratuity included?
4 years, 58 months ago
Florida
Surcharges apply on Lobster, Jumbo Shrimps and Prime Meats dishes, and all taxes and gratuities are included in the price.
KristenCC
Si, se supone que estan incluidas, pero despues te traen una cuenta donde dejan un espacio para propinas y la persona que te atendio se queda esperando que le des propina. Algo que resulta embarazoso y terminas dando propinas, porqu al final esta persona te atendio muy bien y no tiene la culpa de los rollos administrativos del hotel.
Car40adri33
Steaks and lobster cost extra. Tipping is up to you
Patmc55
Minimal exclusions like Kobe steak and lobster are excluded.
MrCole
There were some menu items that were available at an additional charge for all inclusive guests. Gratuities were included, though we did leave smaller additional tips for exceptional services. As an example, you could have beef filet at the steakhouse, but not a prime rib. So I didn't really have an issue.
SageN2016
Nothing but very high end menu items, I doubt if you will miss them. Only about 10 dollars more
OLDAN
What are the hook ups on the TV?2 answers
Does the TV come with HDMI Hook ups? If not, what does it come with?
4 years, 58 months ago
Austin, TX
No, the Tv's do not have HDMI hook ups on them.
KristenCC
Did not watch TV
LupaGunt1
HDMI ready I hooked up my Go Pro right to
Joe4
best deals all inclusive 2 adults 1 kid les than a year 2-nd 3 years2 answers
from Rochester ny
4 years, 56 months ago
serge
In order to receive the best deal contact a Beach Expert at 1-800-915-2322 and follow the prompt to New Reservations.
Shane99
I would say family friendly. There are several pools and one designated for kids. Even one exclusively for adults!
MyTrip
How much does it cost for the WIFI?5 answers
How much does it cost for the WIFI per day?
4 years, 56 months ago
Grant
The WiFi rates are based on how long you need the access. The prices can range from $5 - $25.00 per say for access.
KristenCC
The charge is $10/day per device.
Cayla
10 USD per device, per day
CaitW
Wifi is $10 a day or $35 dollars one time fee for the time you are there.
Joe4
i think it was 10.00 per day
Lisanewjersey
Is it a safe area to leave the resort?3 answers
Is it a safe enough area to feel comfortable enough to leave the resort? Perhaps to go hiking or just explore off the resort.
4 years, 56 months ago
Atlanta
This resort is located in one of the top tourist hotspots in all of Mexico. Therefore it is very safe to leave the property to explore.
CaitlinCC
I can not answer this question as we did not leave the resort unfortunately due to being sick with head colds and just wanted to relax at the resort which was wonderful.
mollie1
nothing to see outside of the resort. it's not good idea to hike outside of the resort.
Eddie1949
We took the ferry that docked right next door to the resort over to the island for some tourist type shopping. It was fine. I would always be careful and prudent, but I felt safe. I would probably not have gone out the front gate on a walk nor been on the beach away from the resort and other guests at night.
SageN2016
villa del palmar (Cancun)5 answers
what is all inclusive ??? free food and drinks??? any time
4 years, 55 months ago
Orlando FL
Below is the description of All Inclusive at this property.
Features include:
Unlimited food at all restaurants at Villa del Palmar (*Surcharges apply on Lobster, Jumbo Shrimps and Prime Meats dishes)
Domestic bar consisting of international liquors, cocktails, beer, water, wine and soft drinks.
International premium brand liquors
Nightly live entertainment and theme nights
24 hour Room service
Supervised children's activities (ages 5-12)
Non-motorized water sport equipment
All resort fitness and recreation facilities
All taxes and gratuities
CCGreg
All food included (some in restaurants requires small upcharge), and all drinks included. Also room service and stuff in fridge is free.
It is worth it, and remember tips are not required but they do give you better service if given.
Scubamooner
Free food free in room service anytime just please tip the very nice employees
Joe4
Yes all inclusive. Great food options and even 24 hour room service
Christinee
Everything but kobe steak and lobster. Full bottles of wine are additional
MikeRo
Is this resort a good vacation spot for couples in their mid twenties5 answers
Me and my boyfriend are looking into staying here. However, we are concerned about the nightlife ending at about 9 p.m.
4 years, 55 months ago
Chicago
Yes!!! This place is rocking!!!!
BeachBlessings
This is a great property for couples, but if you are looking for a more lively nightlife, one of our Beach Experts may be able to guide you to a more suitable resort. Call us at 1.800.915.2322.
SamCC
There is not much night life here. A few drinks at the lobby bar or at one of the restaurants is about all you get. If you want to chill ax at night it's perfect.
taligirl
It ends about 12 am, but I recommend hotels in the hotel Zone for you
Maybe Cristal Grand hotel
Joe4
Nightlife is non-existent
thomas2000
Great resort to be , it's AMAZING! I promise. & you can always go to strip to turn up. La Vaquita is a very fun spot
Lolacakess
Is this resort Dog Friendly?3 answers
I'm planning on taking my Toy Poodle which weights about 10 pounds.
Is he allowed in the property? How much additional will I need to pay? My dog is well trained and will not go inside the room.
4 years, 53 months ago
NY
Unfortunately the majority of the resorts in the Caribbean do not allow pets.
LizCC
Do not know and we did not see any pets.
LupaGunt1
Sorry, but I did not see any dogs in the premises
Joe4
I did not see any dogs on the property , at all.
Good luck
Joe4
To tip or not to tip?5 answers
I am planning an all-inclusive 7 day trip for my husband and I for our 12th wedding anniversary. We are blue-collar workers and have four kids. We have never had a honeymoon or getaway of any sort and we want this to be the most wonderful and care-free trip possible. The tipping thing is confusing. It says everything is included. However, I have heard complaints that if you DON'T tip the staff, you will receive terrible service or NO service at all. Is this true? If we plan to tip, how much should we plan on spending? I also heard that gratuities are not included at the restaurants.
4 years, 53 months ago
Seattle
That is not true. You will get great service no matter what. We always love to tip. These workers are great at what they do and will give you wonderful service so why not give them a little something extra. You don't have to tip $20.00 just give a dollar or two. That adds up.
Tcupp
The staff was so nice, I can't imagine that they wouldn't provide wonderful service whether you tip or not. But the service is so great you will want to tip. We tipped 15 to 20% on the total of the meals and services just like we do at home.
There were a lot of families with kids there. They have a center for children's activities so it is a kid friendly place.
Homejoy1
Righ , Tip is not included but it can be optional. and it is depending how good is the services
apham1
Hi! We just got back on 7-24-15. My husband and I went for a romantic get away. It was everything we hoped for. Every restaurant receipt said 15% gratuity included EXCEPT the Italian (not sure why). We tipped there through the receipt. When you check into the hotel they use a credit card for security deposit 2000 pesos (about $140USD). If you choose to tip on any of the receipts at the hotel it will come out of this, pretty convenient. We have great service everywhere- restaurants, pool side, beach side, bars, etc. The only addition place we tipped was if the waiter came to us (while we were laying by the pool/beach). It just felt like they were doing more work. But if we walked up to the bar and ordered then we didn't add more. Besides the Italian restaurant where we tipped on the receipt- everywhere else we tipped in cash. Usually about $5-10 USD is what we gave. But we also did pesos as well. I think the exchange rate is about 15 pesos :1 USD. Hope this helps and that you have a wonderful time. We would go back to this hotel in an instant. Also when you check in mention that it is a wedding anniversary. They upgraded our room when we mentioned it was a belated honeymoon for us. I also posted a review but I think it takes a few days to come up. I put lots of detail into it.
Wheeler28
Tipping is optional, most resorts frown upon it, but most will accept tips.
TimCC
Is there an adult only section of property5 answers
Are any of the suites, pools, section of beaches for adults only? Are any bars open 24 hours? How much is wifi for room?
4 years, 51 months ago
South carolina
Not for this property, but if you are looking for an adults-only property, we suggest calling one of our Beach Experts at 1.800.915.2322. Many bars close later in the evening/morning. For pricing on Wifi, we suggest contacting the resort as this can change regularly.
SamCC
Bars close at 11pm.
There is an adult only section, but not incredibly far away from everything else.
Wifi was $10 per device per day (I think)
BluesTraveler
There is a small pool that had about 15 lounge chairs which is designed as adults only.
This is a family hotel. If your looking for an adults only experience, I would not go to this hotel.
Clyde888
Adult only pool and it's right next to the spa , which we did and MAN it was so GOOD !!!!about $145 each but well worth it!
Joe4
We didn't notice any adults only sections, only the infinity pool was for VIP only. There were no 24 hr bars, I think the latest one stays open until 11:30. WiFi was $10 per day per device.
Jaxxxzz
Are there handicapped/ wheelchair accessible rooms available ?2 answers
4 years, 51 months ago
Usa
They may be available by request, but is not something that can generally be guaranteed. For further information, please call us at 1.800.915.2322.
SamCC
All are , the whole place is
OLDAN
Tap Water Quality?5 answers
How is the drinking water there? Should we expect to have to buy bottles once we arrive and have to close our mouths in the shower or is it decent?
4 years, 51 months ago
Freet
The tap water supply in Cancun is filtrated, however most travelers still opt to drink bottled water instead.
CCGreg
There is an abundance of bottled water, and they used 5 gallon bottled water in the bars/restaurants. The mini bar in the room was fully stocked with bottled water and sparkling bottled water. I used bottled water to brush my teeth just in case!
WestTex
We were careful to not drink the tap water, but it wasn't that hard to do so. The resort keeps several bottles stocked in your fridge daily and if you order water in the dining areas they either bring you a bottle or pour you chilled bottled water. They were quick to reassure us that all the water they provided was bottled. The water from the tap smelled a little and we ended up even brushing out teeth with bottled water, just to be safe. We didn't think to keep our moths shut in the shower and neither of us got sick. We were on the all inclusive plan and did not have to pay for any of the extra bottled water while at the resort. You might if you are on the European plan
CaitW
As we were all inclusive, the room fridge was stocked with bottles of water (large and small) for use. It was refilled daily. They did have non-bottled water poured for restaurant uses -- I was told it was just in a larger "bottle" for that use (like one of the big water dispensers I think). Overall, we showered and washed faces etc. and did not have any illness issues. We did use the bottle to brush teeth and rinse brushes.
SageN2016
Tap water was decent and if you get the all inclusive package which I recommend then you can drink all the bottled water and beer from your room small fridge and they re stock it every day.
Joe4
Does this location in Cancun require a passport?5 answers
4 years, 50 months ago
Jen
All locations in Mexico require a passport.
SalCC
Yes. I think by law all luxury hotels require it/
aol1987
Yes
MrCole
Yes.
SDC1010
Yes
DebandScott
transportation4 answers
How can I travel to downtown?
It looks like no public transportation around the hotel
4 years, 50 months ago
New York
Cabs are available for travel outside the resort.
SalCC
You need to take a taxi. Please walk out of the hotel for a better rate
Effy
Taxi's are available right outside the resort. There is also a bus you can catch across the street from the resort and it's only 50 cents. We did not utilize these services but were told they were safe by the hotel staff.
LWandMG
They have shuttles that go to downtown but they dont return so ull have to do a taxi back. Also shuttle go to different areas so if you are planning to go somewhere where their shuttle doesn't go you;ll have to do a taxi both ways
Jennyp
What are the costs for excursions to the Mayan ruins?2 answers
Staying at the Vila del Palmar 12/19-12/26/15.
4 years, 48 months ago
Dianne
If you need any help booking, or have an existing booking, please call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
The fee to the Mayan ruins is $3 USC.
Merick
Is any area restricted only to certain members, like Elite members? I'm interested in the infinity pool area.5 answers
I saw a photo on tripadvisor of the infinity pool, and the individual had commented it was for Elite members. Wondering how much of the resort is restricted to certain guests.
3 years, 47 months ago
Nashville AmSco
Could not find any information about the infinity pool being in restricted area, however there may be areas of the property exclusive to timeshare holders.
CCGreg
Yes infinity pool is restricted to Elite Members (timeshare holders) only. There are other beds at the beach and several other pools.
GwKn
Yes, the infinity pool is only for Members, but there are so many other pools we never cared. There is a portion of beach I think is only for Members and a separate breakfast buffet. The regular breakfast is more than adequate though. Its really only a small area that is exclusive.
CaitW
There was an infinity pool and a beach area that was only for elite members. However, you really didn't feel like you were missing out as the resort had a large amount of pool areas for everyone as well as hot tub areas.
SageN2016
As far as I could tell, only the infinity pool area was restricted.
GVCC
How much is an all inclusive bracelet?2 answers
3 years, 47 months ago
Bryan
For an all-inclusive day pass pricing, please check with the resort directly Their international phone number is: (01152 to dial out) 998-193-2600.
TimCC
I think it's usually $100 per day per person but I can't imagine we paid that through cheapcarribean all inclusive package. Breakfast buffet for 2 people was $50 so you could easily spend that if you do not get all inclusive.
MrCole
All Inclusive food cost?5 answers
What is the cost for the food portion per day?
3 years, 47 months ago
PW
This resort is only sold as All Inclusive by Cheapcaribbean.com therefore there is not a breakdown of costs for food. If the resort is booked, food and drink are automatically included.
CCGreg
While all meals are included (even if you chose to have more than 3), each meal comes with a guest receipt to sign for formality. The food prices for each individual entree was between 150 - 350 pesos, and they convert the price in dollars on the receipt. A meal for 2 with 2 drinks each person was about $50-$60 on our receipts. Gratuity is included.
GwKn
We bought the all inclusive .. a few things were extra but there is information about that.
twinkle3200
For the most part, all the food is free besides some special dishes, but you still save 40 % if you choose to have those dishes, but to be honest, the selection and the taste of all the food that IS included is delicious and so authentic!!
I recommend the green chicken enchiladas ohh and if you like sea food than try the ceviche Vallarta, if you have taste for Sushi? Let the manager take care of the best tasting recommendations She was so awesome!!! Her name is Cynthia Rodriguez!!!
Joe4
The all inclusive included food, drink, and room service.
GVCC
What is the cost to upgrade to a two bedroom2 answers
3 years, 46 months ago
Becky
costs change depending on what specials are available. Please call our beachologists at 1-800-915-2322 to see what the cost would be.
LizCC
If they try to upgrade you without you asking for it, they may do it anyway without charging. They offered me a better room, better view etc., at a price. When I declined, they put us there anyway because I believe they didn't have the room we had originally booked.
SageN2016
wHAT LEVEL OF ROOM IS INCLUDED IN THE ALL INCLUSIVE PACKAGE? CAN YOU CHOOSE THE TYPE OF ROOM?4 answers
3 years, 46 months ago
sANDY
All the room categories offer the all-inclusive package. You may select which room you would like to stay in during the booking process.
SalCC
We got the Suite with Garden view. It has a king size bed, 2 bathrooms, kitchen, dining, and a smaller bed.
GwKn
We got the Deluxe Room with 1 king bed, a balcony with a hammock, and a kitchen area (mini fridge and counter with sink). The balcony had an ocean view.
https://www.villapalmarcancun.com/suites/deluxe-room
SDC1010
Beautiful rooms, you can choose for price, we were upgraded to 1 bedroom on arrival
OLDAN
It seems that all inclusive was a package that could be added to any room. We were able to find a one bedroom and a two bedroom with the all inclusive options
AZKTMDude
what should I do If my flight arrives before the check-in time?5 answers
3 years, 44 months ago
New Jersey
You can inquire with the resort about leaving your things in the lobby and enjoying the property before check-in. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
I would still find the transportation you reserved and have them bring you to the hotel. The staff is very friendly and I'm sure their accommodate you until you room is ready.
Ariliz
You go to hotel and wait to check in. They will give you a band and you can go use the pool and eat anywhere you like. Take your swim suites in your carry on.
thomas2000
No problem at all.
I arrived an hour and a half before the check-in time. Once I arrived at the hotel entrance, the door man helped me and held my luggage bags and sent me to the check-in desk. They had me checked in only without a room key. But, they gave me the wrist band to allow me to start using all the services including food.
khan1
They held our bags and allowed us to start enjoying the facility and they allowed us to use our all inclusive package
MikeRo
Is there air conditioning?5 answers
Also, how close is a hospital?
3 years, 44 months ago
Kathy
The resort is fully air conditioned. The closest Hospital is about 30 minutes.
bthornton
The room had wonderful working ac. Not loud or disturbing in any way. There was also a ceiling fan that made it even better. We saw a medical facility/hospital on the way in, and when you check in, the staff actually show you where on a map the facility is if needed.
SageN2016
Not sure about hospital, I didn't see any near.
There is definitely air conditioning in the rooms. It was powerful and awesome. We loved coming into a cold room from the hot beach.
CaitW
AC was super cold, my wife had to turn it off and just ran the ceiling fan and Hospital is about a mile from resort
Joe4
Yes, the air conditioning works great!
GVCC
Is this a Family Friendly Resort?5 answers
I am traveling with 11 and 12 year olds. Is there things for them to do?
3 years, 44 months ago
cj
Yes, this is a family friendly resort.
bthornton
It is family friendly. There is a kids pool and a kids play area for young kids, but everyone is welcome in all but one adult pool. There is a main pool with a large bridge that has water raining from the top that I could tell kids really enjoyed. You can reserve kayaks, snorkling equipment, and other activities. You could consider reserving some excursions if your kids get bored easily since it is mostly beach and pool activities.
CaitW
The pool and excursions. There is nothing really more at this resort.
thomas2000
This place is amazing!!!! very family friendly. If the pool and the beaches dont keep them entertained. Theres a kids club that has daily and hourly activities. Not to mention a fairy to go to the island if you want to do shops. Casino night with fake money so every can play, and live bands almost everynight.
Jennyp
The resort is family friendly, but we traveled with our 9 and 11 year olds and there wasn’t much specifically for older kids, so they got a little bored.
Hop2it
Shows3 answers
Are there any shows in the evenings?
3 years, 43 months ago
Elina
yes, every night
Celeny
Please check with the resort directly for the most up to date information regarding daily/nightly activities. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
There are shows in the evening but nothing huge just basic entertainment. This resort is more laid back with not a lot of music at pool but more relaxing.
thomas2000
Would I feel uncomfortable staying by myself at this hotel?5 answers
In need of a quiet and relaxing vacation.
3 years, 43 months ago
Pascalita
In terms of safety, yes the resort is very safe. In terms of taste, depends on what you are looking for in the vacation. This resort is great for relaxing and is in a more quiet, remote location. If you are looking for more of a party spot to meet people, it would be better to be in the hotel zone location of Cancun.
CCGreg
I would feel comfortable staying at this hotel alone although I traveled as a couple. The people are extremely helpful and friendly and the rooms are very nice. I found my stay to be very relaxing.
MicheleFloria
I think you would be fine alone. I saw a bunch of people alone reading and eating by themselves. I could def go there alone and be happy
Mdenier
Yes, it felt very safe.
Mangomango
Not at all, very peaceful and safe
Jaxxxzz
Is a Blow Dryer furnished in each room?5 answers
3 years, 42 months ago
Deedalde
Yes, each room comes with a hair-dryer.
JeannieCC
Yes
divetravler
Yes
University
Yes
PoulsboMike
Yes in the cabinet or drewer
Jennyp
How is the night entertainment?4 answers
3 years, 39 months ago
NYC
This resort has great nightly live entertainment and theme nights. For details on what will be going on for your dates of travel, please contact the resort directly as these are always subject to change.
JeannieCC
There wasn't any! There was a DJ one night but there were only 5 people there and he was only playing until 11. We were there for 5 nights and that was the only nightlife that went on.
Kcullen
This place is a family friendly resort. while they have cool bars they close about 10pm 11pm the lasted. Every night we were there they had great night family activities. A casino night, live bands, rafflles etc. They have one bar in the lounge that stay open later but it small.
Jennyp
Entertainment each night ( casino night, beach party with fire twirlers and live band, acrobatic show). Not the place to go if you are a looking for nightlife. You have to go to downtown for that.
Hop2it
How many restaurants are there on the resort?5 answers
How many restaurant are there in this resort?
3 years, 38 months ago
Tika
There are 6 restaurants in total, including the buffet.
CCGreg
Three
BOhenek
5
University
7 amazing restaurants. Expensive if you dont go all inclusive.
PoulsboMike
There are 5
Mexican
Sushi
Italian
Steak house
Poolside grill
Tlaw
Vegetarian Dining2 answers
Are there good vegetarian options available ?
3 years, 38 months ago
NJ USA
This resort does their best to accommodate any and all dietary restrictions and do tend to have a decent selection of vegetarian options. You would just want to make sure to put this in as a request either at the time of booking or have CheapCaribbean.Com email the resort on your behalf if you have an existing reservation.
JeannieCC
The menu seemed light for vegetarians
Travelgirl1256
Do you have to buy a certain room package to get the all inclusive ammenities?2 answers
3 years, 38 months ago
Indiana
No you do not! This resort itself is all-inclusive, so any of the room categories will get you the wonderful all-inclusive benefits!
JeannieCC
Our package with Cheap Caribbean was all-inclusive, so the price you see includes everything. But, there were people at the resort who chose to not have that plan. The suites have kitchens and those people were doing a lot of cooking on their own. the rest of us wore bracelets and ate and drank at will. Hope that helps.
JulesYoureFantastic
Is there anything special for a bachelorette party?2 answers
2 years, 35 months ago
Virginia
Generally the resort does try to make events like this extra special, just make sure to mention this in the special requests box when booking. Or, if you already have a reservation, please call in to 800-915-2322 to speak with one of our beach experts to add this request. You can also contact the resort directly if you wanted to arrange a special dinner or something along those lines.
JeannieCC
No
Posttray
what is the price for kids 12 and under?2 answers
2 years, 35 months ago
Ashley
Will depend on your travel dates. Please call 1.800.915.2322 for assistance with obtaining a quote.
CCGreg
Same as adults
Mindy8888888
Is says scooter rental but doesn't show $ beside it; does that meant the resort provides them without fee?3 answers
2 years, 34 months ago
VA
The scooter rental does come at an additional cost, for pricing information, please contact the resort directly.
JeannieCC
I never saw any scooters while I was there
loudmouth245
No they do not. They are available on Isla Mujeres.
Tlaw
How much extra is wifi5 answers
For all inclusive
2 years, 34 months ago
Ash
For wifi pricing, please contact the resort directly.
JeannieCC
$10 daily
DebandScott
10 dollars a day per device
DreFree1977
$10 per day per device. You dont need it. Just check out. It was worth it!
taligirl
Under $20 if not free with the all inclusive.
Jennyp
is nit handicap accesible to the beach3 answers
2 years, 33 months ago
michigan
Generally the beaches are not particularly handicap accessible. For details on handicap accessibility, please contact the resort directly.
JeannieCC
Yes it is .
loudmouth245
Yes. I saw a few ramps
Jennyp
How many in a family can stay in a room?4 answers
We are traveling at the end of July. It will be myself, my husband, my 18 year old daughter, and our 2 sons. Their ages are 9 and 16. What room do we book, or are we able to get rooms next to each other?
2 years, 33 months ago
Jackie
If you need any help booking, please call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
We had 2 rooms that opened into 1 room. We had 4 queen beds, 3 full bathrooms and a washer and dryer in our room
Fabfamily
They do have rooms that do a join eachother
University
They most definitely have connecting rooms. I went with my family and there were 15 of us all together. We got a deluxe suite and a connecting room. the suite had a huge king bed with a separate dinning and living room space which had a pull out queen bed hidden in what looked like a wooden closet and a sofa, not a sofaebed just fyi. The connecting room had two full beds with its own shower and bath . As far as I how they made us book it was 4 in each room. A few night however some of the cousin stayed in one room to have a slumber party, shhhhh like 6 in a room, not suggested but for one night they made it work, I wouldn't do more then 4 or 5 in a room especially the smaller suites since the beds are smaller
Jennyp
money exchange5 answers
Do i have to change my $ to peso when i get there? If so, does the hotel do it?
2 years, 33 months ago
ross
American money is accepted in destination
StevieCC
You can change it there. You don't need pesos at the hotel but if you go to the market or plan an excursion they prefer pesos.
Fabfamily
No you do not
University
Don't bother. There is an exchange at the hotel, but often they don't have change. Most places are happy to take American $$.
SageN2016
No, everything on the resort is paid by card attached to your account. If you tip, you can use peso or usd.
BunnyWabbit
No you don’t have to. Just take plenty of singles and smaller bills unless you want pesos back as change
Tlaw
is wireless internet included? if not how much extra is it?5 answers
2 years, 33 months ago
Shiv
Please contact the resort for current pricing on WiFi as it is not included
StevieCC
No, it's $10 per day per phone
LWandMG
They told us it was $60 for our stay (Weds through Mon). When we asked for assistance to connect a second device to it, we were told it is only for one device or you pay $60 for each. They tried to charge us anyway for 3 people using it, unsuccessfully. Be sure you understand the terms first.
SageN2016
$10 per each day that you use it.
missmouse
Not included. 10$ per day per device
PoulsboMike
I keep seeing posts about being forced to sit through a time share presentation. Is this true?5 answers
2 years, 32 months ago
Kristal
While they do have these presentations available and offer them to clients, you are not obligated to partake.
JeannieCC
You choose if you want to or not. We were never pressured to.
Minnion1234
You are not forced but they try real hard too but you just have to keep saying no like we did
University
If you don't have your husband with you, they don't bother. The first time they didn't even ask me about it. The second time, they asked if I was married and when I told them yes, but the husband was not there, they eliminated the push.
SageN2016
No. We politely declined, and no one ever mentioned it again
missmouse
IS the Babysitting Service a good and honest service to trust with kids?4 answers
2 years, 32 months ago
Long Island, NY
It is provided by the resort. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
I did not use
LilTiet
Absolutely! May daughter loved the kids club.
photoieva
We used it once. Our daughter really wanted to go for the arts and crafts and beach games. She seemed to enjoy arts and craft not the beach games so much. She says they don’t have organized games but rather did their own thing. She wasn’t happy with it. The ladies who ran it were very friendly. I felt she was totally safe with them.
TravelersRUs35
IDK about the babysitting service, we did kids club and they were great. my kids said they had a blast and the staff were very nice.
Jennyp
what room do you get with the all inclusive?5 answers
2 years, 32 months ago
mitch
Booking at this resort is all-inclusive regardless of room category. The rooms we currently off for this resort are(These are always subject to change):
Luxury Suite Garden View
Luxury Suite Ocean View
One Bedroom Suite Garden View
One Bedroom Suite Ocean View
Two Bedroom Ocean View
JeannieCC
The king suite with Murphy bed in living room
University
Everything that comes in the mini fridge. All drinks, all of the restaurants as well. Certain things like lobster will be extra and they will let you know. Room service is also included.
Jonet
We got a 2 room 2 bath suite jacuzzi in the bedroom. Full kitchen and laundry in the room. Full size pull down bed in the living room and had a rollaway brought in no extra charge.
PoulsboMike
we had 2 queen beds, bathroom, pseudo-kitchenette with a mini fridge, a sink, dishes, coffee maker, plus a balcony with a hammock. roomy and comfortable
argentino108
Are there different prices for the children?4 answers
Do we pay the same rate for our kids as for our tickets?
2 years, 32 months ago
Liz
If you need any help booking, please call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
we went on an all inclusive special where the kids were free
missmouse
yes, at the restaurant I noticed that children pay 50% of adult price if you do not have all inclusive. Food is expensive.
irinasaksa
Kids price is less then adult
Jennyp
How do you get to this hotel- taxi or ferry?5 answers
If both, how long does it take from the airport?
2 years, 31 months ago
drew
taxi, about 30 min. depends on traffic
Landry
30 minutes
Stephania888
Van service $29 per person round trip I bought it through cheap Caribbean. The ride was 25-30 mins
Bon5
The resort is located 30 minutes from the Cancun International Airport (CUN) and 15 minutes from downtown Cancun. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Taxi and best to book with your package through Cheap Caribbean.
Jeulie
how can we pay for the activities? cash or credit?5 answers
2 years, 30 months ago
Britt
This would depend on the activity and through whom you purchase it, however most will take either cash or credit.
JeannieCC
It's charged to your room
Brandideshayne
I would suggest paying with a card, you can also pay in pesos if you'd like. There is a currency exchange in the main lobby.
Jonet
Cash, credit, or debit. I suggest bringing all three. If you need pesos, there is a money exchange counter in the lobby which is helpful. Check the foreign transaction fees on your credit/debits before leaving. Some will charge you 3% or more to pay that way. I suggest bringing many small bills for tipping/activities.
vacationer4life
Either cash or credit are widely accepted. US dollars or pesos
PoulsboMike
Is Transportation to and from airport included?5 answers
2 years, 29 months ago
bela
Transportation is available, however this does come at an additional cost. It can be added at the time of booking or up until 48 hours prior to travel on an existing reservation by calling in to 800-915-2322.
JeannieCC
It is if you ask for it. My agent said he always asks. I would make sure
VMLJFL
Not included. You can book buses for a small charge booked though cheapcarribean.com or private van for a little more.
PoulsboMike
No transportation is not included, but you can pay for a company called amstar to pick you up from the airport and take you back, I bought that and it was very much worth it. It was called shared transport shuttle.
Beccalynn
Yes, if you click to include it in your package at checkout.
mindysuelouwho
How far is the resort from the airport5 answers
2 years, 29 months ago
Joy
The resort is located 30 minutes from the Cancun International Airport (CUN) and 15 minutes from downtown Cancun.
JeannieCC
About 30 minutes
Chelle0000pp
About 35 minutes
PoulsboMike
The Resort is about 25-30 minutes from the Airport
LexyLiberty22
About 20-25 minutes. We did the shared transportatiom with amstar. It was timely, safe,reasonable and I would book them again for transfers.
Beach118
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Room Information
Villa del Palmar Cancun features 415 guestrooms and suites located in three towers. Rooms feature balconies, kitchenette with mini bar, full bathroom with tub, satellite TV and high-speed
internet access for an additional charge.
Suites are equipped with full kitchens, separate bathtubs and showers,
double sinks and bathrobes. The Suites also feature a living room, dining area,
daily maid service, murphy bed, air conditioning and are accessible via
exterior corridors.
These great-looking, modern rooms are affordable for families who want all inclusive getaways without dishing out the big bucks; the suites even have complete kitchens.
What We'd Change
This resort is ideal for families and a more laid-back vacay. If you're looking for wild nightlife, downtown Cancun is only 15 minutes away.
Why You Should Go
Families love the great stretch of Playa Mujeres, a cool waterfall bridge at the pool and all inclusive amenities at Villa del Palmar Cancun Resort.
Available Amenities
Tour Assistance
Beach
Business Center ($)
Cable/Satellite TV
Babysitting/Child Care ($)
Children's Pool
Concierge Services
Cribs Available on Request
Currency Exchange
Daily Maid Service
Fitness/Exercise Room
Golf Course ($)
Grocery Store
Jacuzzi
Kayaks
Kids Club
Laundry Services ($)
Lounge Chairs/Umbrellas
Nightly Entertainment
Snorkeling
Swimming Pool(s)
Scuba Diving ($)
24 Hour Front Desk
Parking
Safe Deposit Box
Medical Services ($)
Jet Skis ($)
Parasailing ($)
ATV Rental ($)
Scooter/Motorcycle Rental
Non-Smoking Rooms (on request)
Horseback Riding ($)
4 Restaurants
4 Bars/Lounges
Porter/Bellhop
Multilingual Staff
Snack Bar
Elevators
Spa ($)
Yoga
Massage/Spa Treatments ($)
Dry Cleaning Services ($)
24 Hour Room Service
Sailing ($)
Windsurfing ($)
Mini-Mart
Beach Volleyball
Deli
Convenience Store ($)
Travel Agency
Tour Desk
Flat Screen Television
Beach Towels
Pool Towels (complimentary)
Loungers at Beach and Pool
Free Parking
Tour and Island Information
Beauty Salon ($)
Handicap Facilities/Wheelchair Accessible
Car Rental Available ($)
Dive Shop ($)
ATM/Banking ($)
Fishing ($)
Doctor on call 24 hours
Babysitting Services ($)
Banquet Facilities ($)
Nearby Excursions & Attractions
ATV Rides
Bars and Nightlife
Beach
Chichen Itza and Coba Ruins
Deep-Sea Fishing
Dining
Dive Shop(s)
Fitness Center
Hiking/Biking Trails
Historical Site(s)
Horseback Riding
Jet Ski Rentals
Kayaking
Marina
Mayan Ruins
Medical Facilities
Motor Boat Rentals
Nature Park(s)
Nightlife
Parasailing
Sailing
Scuba Diving
Shopping
Snorkeling
Spa(s)/ Wellness Center(s)
Water-Skiing
Watersports Rentals
Whale-Watching
Windsurfing
Map of Local Area
Cancun is definitely Mexico's showcase resort. Built in a location that was named by Mayan people, Cancun has been
carefully groomed into one of the most polished resorts anywhere.
Villa del Palmar Cancun Luxury Beach Resort & Spa
Carretera a Punta Sam KM 5.2 Mza 9 Lote 3 SM-2
+52 99 81 93 2600
Hotel Description
Villa del Palmar Cancun Luxury Beach Resort & Spa in Mexico: Playa
Mujeres and Full-Service Spa
Not everyone has the good fortune of living right on the beach, so instead of
making the trek with the kids every weekend, just head for your home away from
home at Villa del Palmar Cancun Luxury Beach Resort & Spa in Mexico. Cancun
has never been more family-friendly than it is at this resort, removed from the
Hotel Zone's rowdy parties. Fun activities and relaxing amenities are just a
few reasons why families pick this elegant all inclusive resort.
A huge stretch of Playa Mujeres welcomes fearless youngsters ready for
jumping waves and splashing up a storm while their parents grab cervezas and
drag sun loungers right up to the water's edge. Two pools are the best way to
cool down, especially with the awesome waterfall bridge. Swim up an appetite
and sit down to dinner at one of the three restaurants; you can dine on yummy
tenderloin at La Casona, hearty rigatoni at Davino's and fresh sushi on the
terrace at Zama Restaurant. Practice your salsa steps to live music after
dinner before stopping at Tiki Beach Bar for a nightcap.
Hanging out at the beach is popular at Villa del Palmar Cancun Luxury Beach
Resort & Spa, and there are plenty of ways to enjoy the scenery. Have a
kayak race with the kids, snorkel through the underwater kingdom or test your
reflexes with windsurfing. Golfers have their pick of courses with more than 10
golf courses nearby, and relax-ationers soak up the soothing at the hotel's
spa. Take a trip through the hydrotherapy circuit before letting the stress
melt away on a massage table.
When it's time to call it a day, we think the suites at this resort are the
perfect choice. The Two Bedroom Suite sleeps up to eight and features a fully
equipped kitchen in case you want to whip up a midnight snack. The upscale
perks, like a flat-screen TV with pay-per-view movies and balcony with an ocean
view, make you feel right at home.
This hotel is All-Inclusive
Features include:
Unlimited food at all restaurants at Villa del Palmar (*Surcharges apply on Lobster, Jumbo Shrimps and Prime Meats dishes)
Domestic bar consisting of international liquors, cocktails, beer, water, wine
and soft drinks.
International premium brand liquors
Nightly live entertainment and theme nights
24 hour Room service
Supervised children's activities (ages 5-12)
Non-motorized water sport equipment
All resort fitness and recreation facilities
All taxes and gratuities
DINING
This hotel includes unlimited food and drinks, but some dining restrictions may apply.
Please check with the front desk for details.
Caprichos Type: International Hours: Daily, 6:30am-12pm and 5:30pm-10:30pm Description: This casual buffet offers a variety of cuisines, plus nightly entertainment. Dress code: Resort casual.
Davino Type: Mediterranean Hours: Daily, 5:30pm-10:30pm Description: A la carte restaurant serving Italian and Greek
specialties. Reservations are required. Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.
Hiroshi Type: Japanese Hours: Daily, 5:30pm-10:30pm Description: Offering scrumptious Japanese cuisine like sashimi, sushi, tempura and much more. Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.
La Casona STK Type: Steak House Hours: Daily, 5:30pm-10:30pm Description: Offering amazing European-inspired food with classic steakhouse dishes. Dress code: Casual.
Zama Restaurant Type: Mexican Hours: Daily, noon-10:30pm Description: A la carte restaurant serving Mexican and international
cuisine. Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.
Bite Snack Restaurant Type: A la Carte Hours: Daily, 11am-6pm Description: A la carte restaurant serving small bites and snacks. Dress code: Beach casual.
All hours are subject to change.
BARS/NIGHTLIFE
Lobby Bar
Featuring premium-brand liquors. Daily, 4pm-1am.
Tiki Beach Bar
Featuring delicious cocktails and snacks. Daily, 10am-6pm.
Zama Bar
Featuring premium-brand liquors. Daily, 10am-11pm.
Snack Bar
Featuring drinks and snacks. Daily, 11am-6pm.
Davino Bar
Featuring premium-brand liquors. Daily, 5:30pm-11pm.
Casona Bar
Featuring premium-brand liquors. Daily, 10am-11pm.
Night Life
Villa del Palmar Cancun Luxury Beach Resort & Spa offers guests a wide range
of complimentary nightly shows and theme parties including: Mexican Night,
Latino Night, International Show and dancing.
BEACH
The resort is located on Playa Mujeres, a beach with crystal-clear turquoise
waters and pristine white sand. Complimentary loungers are available at the
beach. A wooden sun deck with loungers is also available at the beach. The
resort offers complimentary beach activities daily.
POOLS
Villa del Palmar Cancun Luxury Beach Resort & Spa features four outdoor swimming pools, including an adults-only pool, kids pool and 2 family pools, and three large outdoor Jacuzzis. Complimentary loungers,
umbrellas and towels are available at the pools. The resort offers
complimentary pool activities daily.
SPORTS/ACTIVITIES
Water
Kayaks
Paddle Boards
Snorkeling
Aqua aerobics
Available for an additional charge:
Sailing
Motor boating
Windsurfing
Scuba diving
Jet skis
Fishing
Parasailing
Snorkeling and diving excursions
Land
Beach volleyball
Yoga
Fitness center
Available for an additional charge:
Horseback riding
ATV tours
Historical excursions
Golf
Cancun is a golfer's paradise, with many courses near the hotel for an
additional charge.
Cancun Golf Club at Pok
Moon Spa & Golf Club
Hilton Golf Club
Riviera Cancun, Jack Nicklaus Signature Golf Course
Playa Mujeres Golf Club
El Camaleon Mayakoba by Greg Norman
Iberostar Playa Paraiso Golf Club
Mayan Resorts Golf Riviera Maya
Puerto Aventura Golf Club
Cancun Country Club
Playacar Spa & Golf Club
Cozumel Country Club
INTERNET
Wireless, high-speed Internet access is available for an additional charge.
SPA SERVICES
Villa del Palmar Cancun Spa is the resort's state-of-the-art spa with signature
services for an additional charge. Daily 9am-5pm.
Massages
Manicures and pedicures
Body wraps
Facials
Hydrotherapy
Couples' experiences
Full-service beauty salon
WEDDING/HONEYMOON
Villa del Palmar Cancun Luxury Beach Resort & Spa offers wedding packages
with on-site wedding specialists to arrange all the details for an additional charge.
Please contact the resort directly.
CHILD CARE
Kid's club offering supervised activities for children 4-10 Featuring a
playground, kid's pool and the latest Xbox(R) entertainment, activities and
movies area. Daily 9am-5pm. Hours subject to change.
ADDITIONAL INFORMATION
Location
The resort is located 30 minutes from the Cancun International Airport (CUN) and 15 minutes from
downtown Cancun.
Check In/Check Out
Check-in: 4pm. Check-out: noon.
Spring Break Policy
This resort does not permit Spring Break or multiple student reservations. The
hotel reserves the right to deny check-in to any reservations of this type.
Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico and
Costa Rica may put limits on the use of motorized water sports and loud
music.
Rollaway Bed Policy
Rollaway beds available on request at check-in for $16.95 per night (price subject to change), but are not permitted over the maximum room occupancy. Cribs are complimentary and subject to availability.
All hours, fees, amenities, information and services are subject to change
without notice.
