TRS Coral Hotel

Really nice new resort with comfortable rooms and the beach and pool are excellent. The staff is very courteous extremely helpful. My only complaints are: * We didn’t get to try all the restaurants we wanted due to limited time and some resturants being closed on the nights we tried to eat there. * Butlers were hard to contact but when you were able to reach them they did a great job. * Our bathroom would get standing water in it if we used the shower head on the wall instead of the one on the ceiling. Overall our stay was great and I would definitely like to stay at TRS Coral again!

This is our third resort in Mexico where we have stayed and has been my favorite! First off you have to get the swim up room! It was our first time doing this and we can never go back to a regular room. There was servers that came right up to our swim up for drink orders! We only went into the main pool once because of this feature. This resort by far had the best food out of any resort we have stayed. Every restaurant had incredible food. Rooms were great. Loved the decor of the resort. It was also really nice because the TRS is connected to the Grand Pallidium resort so you can go next door and visit their restaurants. Keep in mind the GP is where most of the restaurants, activities, coffee shop, entertainment is. There is the Chic restaurant that has a fantastic show, equivalent to that of a Vegas show! Each hotel building has a butler to help with any needs, definitely recommend making reservations through them for all restaurants. There isn’t much I would change, still a very new resort so there are glitches being worked out. I do hope their entertainment staff gets amped up because there wasn’t a lot scheduled during the day.

New and ambitiously grand resort. Something for everyone - beach, food, entertainment. Japanese restaurant and Gaucho were our favorites. Nice spa. Great getaway.

My husband and I stayed at TRS Coral from 1/14-1/18 in room 1117. We opted for our own private transfer from the airport instead of the included transfer through the hotel. CHECK IN Check in at the hotel was a breeze. We were greeted warmly and offered a welcome drink from the bar. We then sat with a staff member to complete check in. We then sat with another representative for an overview of the hotel. As we had done a lot of research previously, none of the information provided to us was new. In retrospect, we should have declined this overview. However, for someone who hasn't scoured the internet for other reviews, the information may be necessary and brand new. We were then escorted to our room by a bellhop. This gentleman was the only staff person we encountered on our whole trip who seemed a bit irritated by his job. Soon after leaving us in our room, we met our butler, Jerry. Jerry was pleasant and was happy to swap out the house red wine in our room for the house white (1 bottle per day) and took our choices for our 2 bottle of liquor in the room. We were very clear that we needed lots of bottled water due to some medical issues - we requested at least 10 per day. We never had that request made and had to call room service multiple times and leave multiple notes for bottled water. Not a big deal but a little disappointing. THE ROOM By far, the most high tech room we have stayed in to date. We loved the use of digital do not disturb signs. My husband is in love with the Nespresso machine. The toiletries were plentiful and great. The bath was great but we never could get it to work. We mentioned it offhandedly to our butler and he tried it but then when we went to actually use it later it didn't work for us. I'm sure we could have called someone for help in the moment but really didn't want to be bothered. My only complaint about the room was the lack of a ceiling fan. I wish I had brought a small fan for sleeping at night as the room did get stuffy and leaving the door open on the balcony was not an option due to some loud guests (couldn't hear them at all with the door closed though). Additionally, the bed was rock hard. So, I didn't get much sleep in the room this trip. Again, I think if we had brought our concerns up to staff I'm confident they would have addressed them but we are pretty easy going on vacation so I can't fault the hotel or staff for this issue. DINING/BARS We are at all 3 TRS restaurants, visited all of the bars and dined at Helios for lunch. Not one bad dish, drink or meal to report. Service was attentive and food was delicious everywhere. ROOM SERVICE We ordered room service each morning for breakfast. It usually took about 30-45 minutes. One morning it took about an hour and was cold when it arrived. The next morning we told them about it and our order was much hotter that time. It was lovely sitting outside on the patio with breakfast each morning. The basket of pastries was different each morning but always delightful. They did forget bottled water one morning, milk another morning and orange juice another but it really wasn't a big deal to us. We ordered a late snack one afternoon which arrived quickly and was fantastic - quesadilla, nachos and fruit. POOLS AND BEACH The TRS pool area is amazing with very comfortable and plentiful loungers. I wish they had similar loungers on the beach. The TRS beach loungers could definitley use an upgrade. The bali beds on the beach are not right on the water so they weren't an ideal location for me. I also wish there were pillows or head rest bolsters on the bali beds as in some other resorts. The pool bar staff was amazing. Big shout out to Joshue and Lugo. They took great care of us all week. Overall, we would absolutely return to this resort in a heartbeat without any hesitation.