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Imagine this: everything around you is without a blemish. The water is unnaturally blue (but it's real, trust us), the s
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Imagine this: everything around you is without a blemish. The water is unnaturally blue (but it's real, trust us), the sand feels (and looks) like you're walking on baby powder, there is no limit on how many top-shelf margaritas you can order (good, because you're not driving) and the only thing that is on your schedule is a facial that includes caviar. Did you just teleport yourself to Eden?
No, this is you reveling at a fantasy-come-true, five-sun haven in the exotic, natural beauty of the Yucatan Peninsula.
"I booked this trip about 7 months before my wife and I went on it. I didn't think to look at the reviews until the Friday before the Monday I left. All I read were negative reviews about this resort an..." – JustinM
436 out of 478 (91%) customers would recommend this product to a friend.Read All Reviews
Customer Rating
Value
4.6
Service
4.7
Beaches & Pools
4.7
Dining Options
4.4
Room Comfort
4.7
"I booked this trip about 7 months before my wife and I went on it. I didn't think to look at the reviews until the Friday before the Monday I left. All I read were negative reviews about this resort an..." – JustinM
436 out of 478 (91%) customers would recommend this product to a friend.
All Customer Reviews
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January 17, 2020
Serious management problems
Resort is very beautiful, but had many problems that were hard to get over.
Reserved and paid for the premier honeymoon suite, so I thought I had booked the best room available. I was very wrong.
1) many things were not included, and they tried to sell me after I arrived
2) the restaurant staff is permitted to extort you into buying an expensive wine, if you want a short wait time for a table. If you don’t buy it, you wait a long time
3) upon arrival, my luxury room had problems with the A/C and the beverage fridge was broken and all the drinks in the room were warm.
4) I watched a guest argue with both the spa and security about stolen jewelry, the hotel staff would not allow her to call the police, and told her she was lying. After 1-1/2 hours, she refused to back down and they strangely found her stolen jewelry
5) I asked to speak with management regarding these issues on 2 occasions, they refused and did no follow up.
We were placed at Secret the Vine, as Now Natura had not opened by our vacation date. We had a party of 10....very pleased! the Vine met all our our expectations and then some! The food was amazing and the service was hop notch!
Bar of services set so high, it may be difficult for other resorts/hotels to surpass.
Five star resort worth its rating.
Every staff member was friendly, efficient, helpful, and professional.
Very clean, neat, and well maintained rooms.
Entertainment galore during the Christmas season when we were at the resort. Adults only, though!
Variety of restaurants and foods to suit every palate.
Highly recommended.
From:Nairobi, Kenya Age:55-64 Travel:7+ trips/year
Ask questions. Share answers. Get advice.
What's the best excursion? How much should you tip?
Ask a question about Secrets The Vine Cancun or help someone else answer theirs.
Can you answer these questions?
93 questions, 302 answers.
Difference in rooms2 answers
From the pictures which rooms have the tub inside the room and not just in the bathroom?
7 years, 93 months ago
dawny64
According to www.secretsresorts.com, a featured amenity in the room accommodations states the bathrooms are spacious with shower and hydro-massage bathtub.
MariaCC
The honeymoon and master suites
TravelGal
Will Secrets The Vine Cancun resort definately be open in August?4 answers
I want to make a reservation for early september but am wondering what happens if the resort is not open yet.
7 years, 92 months ago
Barbs
We have not received any information in regards to a delay in their expected opening date.
MariaCC
According to Secrets' website it is opening August 19
TravelingJoe
The Secrets The Vine Resort has an August 19 open date listed. If a reservation is created and it cannot be accommodated due to delays in opening, the hotel is responsible for relocation to another Secrets property.
MellissaCC
The resort was open for my trip, 09.02 - 09.07
Finanegra
What is ALL included in the "All-inclusive"3 answers
7 years, 92 months ago
Joe
The all-inclusive package includes all meals, snacks, drinks (both alcoholic and non-alcoholic), entertainment, and most activities.
KristinCC
Everything except what you book, such as excursions and spa treatments.
Rosebud060803
Al-inclusive includes your meals and all beverages including alcoholic. You will have to come out of pocket for activities off-site and the Spa.
Everything else is included. Even though tips are included as well I tipped because service was so exceptional.
Finanegra
When are you going to put real time pictures of the resort?2 answers
7 years, 92 months ago
New Mexico
The photos that are on our site are sent directly from the resort. We do not have access to know when they will send us updated information. You may visit their website directly to see what they offer as well.
KristenCC
Probably won't
palaceprincess
When is the expected opening date.2 answers
7 years, 91 months ago
Gary
According to the resort website (and you can't get a much more reliable source than that), the opening date is scheduled for August 19, 2012.
ChrisCC
It is open and gorgeous. Please go and visit.
Finanegra
will there be entertainment in the form of nightly shows3 answers
7 years, 91 months ago
dave
Live music is provided nightly at Secrets The Vine Cancun. Additionally, one can take in live performances at the resorts open-air theater.
ChrisCC
Yes, nightly the entertainment staff has something going on, in addition there is a piano bar on site.
Anne522
They have karaoke nights and some restaurants have a live band available. They give you an itinerary every evening for the next day.
evenjazzier
Is 24 hour room service included in the price, or does it cost extra?7 answers
Will it cost extra to order room service?
7 years, 91 months ago
MN
Yes, room service is available 24 hours a day in the room. It is included in the all inclusive package at this resort.
KristenCC
yes room service and tips were included in the price. Enjoy because everyone is so nice.
Finanegra
included
evenjazzier
Room service is included! Enjoy
KKeisha
No, it's included. Always free. Although we tipped most the time if we had small enough change.
Local
There is no additional cost for room service, everything is included
Heather27
no extra cost
Goober
How far from airport?7 answers
What is mileage and proc for cab?
7 years, 90 months ago
Aquavelour
Secrets the Vine is located nine miles southwest of the Cancun Airport. Unfortunately, CheapCaribbean.com does not have any information regarding pricing of cabs in destination, however you can purchase round-trip airport transfers when booking your vacation package through us.
KristinCC
The airport is 14.5 KM away from the resort or about 20 minutes.
Finanegra
15 Minutes
Jhicks30141
like 15 mins. not too far
evenjazzier
Less than 20 mins
KKeisha
$35 for cab, about 20 min ride, this hotel is along a strip where most hotels of cancun are located - there are shuttles too which are a bit cheaper but you will be with others.
gowithflo
15 minutes
Goober
Did Secrets the Vine open on time?2 answers
7 years, 90 months ago
Big Daddy
Secrets The Vine Cancun is open and fully operational at this time.
KateHCC
Yes they did.
Finanegra
What is the nearest Roman Catholic church and what time do they have mass on the weekend?2 answers
7 years, 89 months ago
Newbie
According to https://www.visitcancun.com/churches_in_cancun.htm, there are several Roman Catholic churches in Cancun's surrounding area.
MariaCC
We found a church by the name of The Resurected Jesus. It cost us $40 dollars round trip but can be accessed by public transportation for less than 70cent each way. The mass schedule is 6:00 and 8:00 on Saturday and a English Mass on Sunday at 9:00 a.m.
HuarachesRotos
Can you be 20 years old and stay at this hotel?5 answers
7 years, 87 months ago
minnesota
Secrets The Vine is an adults-only resort. You must be 18 to stay at this hotel.
KellyCC
Yes. We saw several guests who appeared to be in their late teens or early 20's. Don't think they check unless you appear to be a pre-teen.
Grandville
This hotel is for 18 and older.
Girlingeorgia
you'll need to check the hotel policy
1vacationer
yes
Local
Single6 answers
I am planning a get away by myself in December to celebrate my birthday, is this place is it for couples or singles. Thank you
7 years, 87 months ago
Palm coast fl
This resort is likely more suited to be for couples.
KellyCC
Couples
Girlingeorgia
Couples mostly but there are a few singles
Tikibear838
Couples, definitely.
melayne
most of the people were couples
1vacationer
I'd say you'd be fine. There are alot of other groups of single's floating around. But the majority are couples without question. You'd be in the 5% margin.
Local
how far is secrets of vine from villa del palmar2 answers
7 years, 85 months ago
omaha nebraska
Villa del Palmar Cancun Luxury Beach Resort & Spa is in Playa
Mujeres, 25 minutes from downtown Cancun.
KellyCC
About 30-45 minutes away
sunandsurflover
Secrets The Vine: is wine included ? Wine tastings included?6 answers
7 years, 85 months ago
Miami
Your wines by the glass will be included, but specialty tastings are usually for an additional charge.
LaurenCC
yes glasses of wine are included and wine tastings occur twice a day for free.
gowithflo
House wines are included. They offer many other wines to purchase and for the wine tasting. Some are quite expensive.
ceedcee
Some wine tastings are included, some are not. Same with wine. Wines of the day by the glass are included however if you want a bottle of wine there is a charge. They have a confusing coupon system for so much off their bottles of wine.
RoandDave
house wine is included with options to buy non house. wine tasting nightly.
Curse
House Wine is included, but they have additional menus if you want something better. Wine tasting is included, but you have to schedule it i'm pretty sure.
Local
Is the Junior Suite worth the extra money?6 answers
7 years, 85 months ago
Paula
Junior Suites typically offer a bit of a larger room that the Deluxe, the decor may be a little different, or the rooms may be on specific floors--this varies from resort to resort and comes down to the price range you are comfortable in.
LaurenCC
yes, I believe it was extra $35/day and I booked it at the front desk, higher floor with awesome views, access to an additional pool and bar and lounge, access to one spa day too.
gowithflo
I got a deluxe room and I would book that again
1vacationer
IMHO It was, we got the Jr. Preferred suite. The only thing a step up would be the 2 rm suite (forget the name) but for the amount of time we spent in the room over our 8 day stay, we didnt feel it was nec.
TeamSlopala
We were going to upgrade to the honeymoon sweet for an extra $100 per night but it faces the lagoon and it does not give you the premier benefits. We had a deluxe room and it was more than what we needed.
DandDW
all rooms are amazing with balconies
Goober
How long is the cab ride from the resort to the heart of the hotel zone/party area?4 answers
6 years, 84 months ago
Juno
Cab times will depend on traffic patterns. We usually recommend speaking with the resort directly. It should not be too long of a drive, though.
LaurenCC
The ride was about 15 minutes to the resort.
ceedcee
About 20-30 minutes.
Local
about 15-20 mins from airport to Secrets. To get to the party area where all of the bars and clubs are you can take the bus for 8.5 Pesos and its about a 5 min. ride.
DandDW
Beach looks narrow - are chairs crowded together?6 answers
6 years, 84 months ago
USA
Secrets The Vine sits on an expansive and gorgeous white sand beach. Guests can enjoy a complimentary waitstaff service, umbrellas and sun loungers are available at the beach.
CaitlinCC
Yes, they are. It wasn't an issue for us, but it was much more crowded than other resorts we've been to.
HappyLady20
Typically the chairs are set up with a table between them and a row to walk in front/behind. You can move chairs to open spaces on the beach if you feel the need for more space.
Dgauv
no plenty of room on the beach
1vacationer
Not extremely crowded. But not tranquil either.
Local
plenty of room on sand
Goober
Is there a swim-up bar?6 answers
6 years, 84 months ago
USA
This resort does not have a swim up bar.
CaitlinCC
No. We didn't miss it, though. The drink service around the bar and on the beach is exceptional. They always had plenty of wait staff to bring you anything you wanted.
HappyLady20
No but the staff comes around frequently to take drink orders whether you are in or out of the pool. Also, the bars are only a few steps away from each of the pools.
Dgauv
no swim up bar but the pool service is excellant!
1vacationer
no.
Curse
No. But there are atleast 5-6 bars around the pools, and one on the beach. It's not hard to get a re-fill since waiters are constantly roaming looking to keep you happy
Local
is there any shaded areas is there night entertainment at secrets silver vine cancun5 answers
6 years, 84 months ago
usa
Umbrellas and sun loungers are available in the beach and pool areas. This resort does have nightly entertainment.
CaitlinCC
They always provided everyone that asked with an umbrella on the beach which shaded beautifully. It was too windy one of our days, and they had to remove the umbrellas. There are some shady areas around the pool, but they go fast. They will also bring umbrellas to some areas around the pool.
HappyLady20
Yes and Yes
Dgauv
yes they have shaded cabanas right by the pool and on the beach. They do have some night entertainment. And the hard rock is right next door
1vacationer
plenty of shaded Cabana's, I'd say about 20-30, You do have to be up quite early to reserve one though, first come first serve.
Yes there is frequent night entertainment. Some of it is cheesy. But that's to be expected.
Local
is there a shopping mall/area within walking distance?6 answers
6 years, 83 months ago
michelle
There is shopping within walking distance; however, you may want to request that the resort call a cab for you to go to the mall or other shopping areas.
LaurenCC
I don't think so, but there is what was described to us a a large shopping area a mere 5 minutes away by taxi. We didn't go, but that is what an employee of The Vine told me.
HappyLady20
No not really. You need to take the bus, but they run right in front of the resort every few minutes (easy and affordable).
sunandsurflover
Yes, one in walking distance and several other via bus. Buses come by often and it is only $1 each way.
Dgauv
You could walk to the mall but it's a hike. Pay the buck and take the bus
1vacationer
there is a shopping complex, but its about 3-4km away. There is a bus stop about a block from the resort, and it's only ~$1 to ride each way, I'd recommend that over walking it
TeamSlopala
can you get this package without air included?4 answers
6 years, 83 months ago
Interested one
We do sell this resort either hotel and air or hotel only. Please be aware that pricing is different for hotel only, as the package pricing is for hotel and air.
CaitlinCC
I believe so.
RoandDave
I don't see why not. Cheapcaribbean.com has the option online
1vacationer
yes
Goober
How for is the Vines from town6 answers
Is this location centrally located for shopping and nightlife?
6 years, 83 months ago
LA
This resort is located in the Hotel Zone of Cancun and you shouldn't encounter any issues with getting around town. You will be able to take a cab or walk.
LaurenCC
Yes. Many people would venture out for short taxi rides to various clubs.
HappyLady20
About 10 minutes away. Need to take a bus (very easy and affordable) or taxi. The resort also sets up nightclub transportation .
sunandsurflover
It is further than a walk but they have a great bus system that will get you to town, probably about a 20 minute ride +/- and only $1 each way. I believe the hotel may offer a group bus to night clubs for a fee but don't quote me on that - check with them in advance if it is important to you.
Dgauv
not far. just hope on the bus it's only a $1.00 one way, the hotel will tell you where they go and what bus to take. It's not complicated at all
1vacationer
There are several malls, shops along the strip and nightclubs as well. This resorts is located on a strip that is several miles of nothing but resorts.
MsKK
Is there an upcharge for top shelf liquor (ie. capt morgan, jack daniels, greygoose, etc.)6 answers
6 years, 83 months ago
Denver
Although we cannot guarantee the specific brands, international and domestic premium beers and top-shelf spirits are included.
LaurenCC
We upgraded to preferred club so there were no charges for us for top shelf liquor. Otherwise I don't know.
Calgon
They do not have an upcharge but their top shelf brands are limited, for example they have Absolute but I do not believe they have Grey Goose. They do have Jack Daniels.
Dgauv
No, most all their liquor is top shelf, I had captain, jack and Grand Marnier and their draft beer is Corona and Corona light as well as bottles and cans.
Gasbo
no just ask and you get it.
1vacationer
No upcharge.
MsKK
Is snorkeling included in this hotel?6 answers
I've heard the ocean can be a little rough at the resort, but the resort states that they have snorkeling included in the "all-inclusive".
6 years, 83 months ago
Mr Mendez
I'm not sure if it is or not. I do know it comes with some of the tour packages, but if the water is too rough, they will not let you go for safety reasons.
Truffle45
Snorkeling excursions are available at an additional cost.
CaitlinCC
No--water sports and snorkeling are virtually impossible due to how rough the ocean is. We had red flag warnings the entire time we visited, so you could swim at your own risk. The sea was definitely rough--fun to play in, but too rough for snorkeling. We never saw a single jet ski or anyone actually "swimming" in the ocean.
baseballmom73
The ocean is ruff ....red flag everyday....not sure on the snorkeling being all inclusive but you can book many excersions through the hotel and I'm sure they will take you to a calmer area
1vacationer
yes, they have a nice poolside service.
xyza
No. Snorkeling is extra. The website information is misleading.
peacemaker
IS THERE WIFI7 answers
6 years, 82 months ago
FRAN
Yes. they provide wifi with pretty good connection, even pool area is covered
toma
The resort's Unlimited Connectivity program offers complimentary Wi-Fi access and calls to the U.S. and Canada in all guestrooms and public areas. Secrets The Vine Cancun also offers a free mobile app that allows guests to stay connected to family and friends at the resort and at home, without any cell phone roaming charges. The app offers access to social media, free app-to-app calling, resort info, local info and discounts, and even weather.
BILLCC
yes
palaceprincess
Yes there is wifi. They offer an app (check out Secrets Resorts and Spas by Movitas Travel) on the iTunes App Store. The resort offers something called Unlimited Connectivity and provides free wifi and phone calls through this app. We stayed in the Preferred Club---but I assume this available to all hotel guests. Either way, it worked great all throughout the resort, including the beach and the pools.
baseballmom73
Yes, Secrets The Vine has Free WiFi for all guest, they also offer free phone calls to anywhere in the US and Canada
Dgauv
yes and it works well, you have to log into their website but we had not problems using it.
Gasbo
yes but it's pool side...Sandos is next door and I actually linked into their wifi on the balcony
1vacationer
Is this a topless or clothing optional resort?6 answers
6 years, 81 months ago
USA
Please contact the hotel directly for information on resort policies. You may reach them via email at: info.sevcu@secretsresorts.com or by phone at: 011-52-998-848-9400.
BILLCC
saw a few female guests topless, but not many. clothing is required.
Curse
No, It's a respectful resort. By adult only they mean no kids. That is all.
Local
No. Clothing all the time!
Local
not at pool. But there were a few lovlies topless on the beach in front of hotel.
Goober
Not a topless or clothing optional resort. Clothing is required from what I read and observed when there last week.
Vermonteer
Is marajuana legal in Cancun? If so, where might I find it safely?1 answer
Just curious??
6 years, 81 months ago
Wash DC
It is illegal to possess marijuana in Mexico.
BILLCC
Swim up bar?4 answers
Is there a swim up bar?
6 years, 81 months ago
Colorado
This resort offers pool-side bars and a beach bar, but no swim-up bar.
BILLCC
No, But the waitstaff will bring your drink to you while you are in the pool
1phatrd
There is not a swim up bar
DandDW
No swim up bar. But they will serve you a drink in the water if you ask!
Vermonteer
Do I need to make a reservation for dinner?6 answers
6 years, 81 months ago
Dallas
No, you just walk in to any of the restaurant in the hotel.
Osobeck
According to the information on the resort's website: "reservations are never required." https://www.secretsresorts.com/vine-cancun/gourmet-dining
BILLCC
No reservations required. Men must wear long pants.
Michigan66
The Vine takes no reservations.. So you can go to dinner whenever you want.. which is nice. Longest I had to wait for dinner was 30 min (most time <5 min)... but that was fine as we went to the bar and got some drinks and relaxed. The resort was at 96% capacity last week so as you can see.. waiting isnt a real issues for dinner... ( at BlueWater Grill.. ask for the Coyboy steak! :) )
IowaTraveler
No. All the restaurants do not need a reservation
dzhen
Absolutely no reservations are required. However there was a wait a couple of nights but they give you a pager and you can go anywhere in the resort until you are paged.
DandDW
Entertainment6 answers
Is there a entertainment crew by the pool for daily activites............such as games in pool etc
6 years, 80 months ago
Key
I am sure that their schedule for these types of activities really depends on the time of year and their occupancy at the time. You can reach the resort directly and ask them this question if you would like. Their email is:
info.sevcu@secretsresorts.com
RobinCC
There was entertainment every day a few times a day
Breanna
There seemed to be some random activities going on but not very many.
DandDW
Yes; lots of activities - only if you choose to participate though, the entertainment staff is not annoying about it if you prefer to just sit in your chair. When we were there, we saw water aerobics, fun dances, tequila tastings, beach volleyball, Newlywed game, etc.
pbnj
Yes, they had some activities. It wasn't obnoxious though.
JeniB
The Secrets the Vine Cancun has members from the entertainment team walking around everywhere talking about the different activities they have going on that day. They wear white shirts that say "Entertainment Team" on the back so you can easily identify a member and ask questions. They have so many things going on all the time!
FirsttimetoCancun
Does this resort have a swim up bar?6 answers
6 years, 79 months ago
Texas
The resort does not have a swim-up bar, however they do have a pool-side bar named Sugar Reef. It is open daily from 10am-5pm.
CoryCC
No swim up bar, but the servers are constantly walking around and taking your drink orders. I never had to get up and get a drink myself. You can even order food!
Quetzal76
There is not a swim up bar. However, plenty of wait staff to bring you drinks to your pool chair or even while you're in the pool. The staff is wonderful! There are two walk up bars right beside the pools if you prefer.
pbnj
No, but they have waiters and waitresses that will come to you in the pool and bring you your drinks. We never missed the swim up bar!
JeniB
The bars are right next to the pool, but you do have to get out of the pool to go to the bar. It is like a 3 step walk.
FirsttimetoCancun
No. But 2 main bars that surround the pool
Goober
Do all your vacations include time share pitches & upscales bids?4 answers
6 years, 79 months ago
grandma d
None of CheapCaribbean.com vacation packages include timeshare pitches and/or upscale bids. Due keep in mind that it is not uncommon for resorts throughout the Caribbean and Mexico to have timeshare representatives present on their property. These timeshare representatives do not have any association with CheapCaribbean.com.
MariaCC
They did it on our trip...but they took no for an answer rather quickly and gave a nice incentive to listen
JeniB
No, they do not! My husband and I stayed at the Secrets the Vine Cancun and not once did we hear of time shares! When we exited the airport, they try to bombarde you, but you just have to ignore and move forward fast!
FirsttimetoCancun
we had NO timeshare pitches to deal w/ when we went.
TeamSlopala
Does Secrets accept US dollars?2 answers
Does the resort accept US dollars for excursions and spa services?
6 years, 79 months ago
NC
US Dollars are accepted, however any change will be in local currency.
CoryCC
Yes, everywhere in cancun accepts US dollars on the resort and off.
MLL234
"the bathroom had glass walls as a divider so not much privacy" Huh? Will I have SOME privacy while sitting on the toilet?2 answers
this is disturbing.
6 years, 79 months ago
Washington DC
The bathroom section is separate from the main hotel room area.
CoryCC
Privacy is tricky with the bathrooms. You can't see in there necessarily, but you get comfortable with it quick. Just play a little music when you do your thing. Noise is really the only concern.
Kylemims
Is this resort good for bachelor parties?2 answers
6 years, 78 months ago
Boss
Secrets The Vine is an adult-only resort and located directly in Cancun. For further information regarding your question, we suggest contacting the resort directly as they would be best to assist you. The email address found directly on the resort's website is info.sevcu@secretsresorts.com.
MariaCC
It was a very low-key resort for the most part. I probably wouldn't go there for a bachelorette party, I would want somewhere with more music and possibly closer to town.
However, if you're looking to unwind and relax (but still drink your face off) this could be a good option.
lulu4658
What is the Cost without Airfare1 answer
I can fly for Free.
6 years, 78 months ago
Mike
As pricing is based upon specific travel dates and availability. For pricing inquiries, we that you call #800-915-2322 to speak with an agent in our New Reservations Department. Our office is open daily from 5am-3am EST and there is no additional charge for agent assistance via telephone.
MariaCC
Are non-motorized water activities included?2 answers
I'm getting mixed information about whether non-motorized water activities (ex: snorkeling, kayaking, windsurfing, etc) are complimentary or requires an additional fee.
6 years, 78 months ago
AngieC
According to the resort's website (https://www.secretsresorts.com/vine-cancun), it does not appear that non-motorized water activities are included in the Unlimited-Luxury plan. For further information regarding the non-motorized activities, we do suggest contacting the resort directly as they would be best to assist you. The email address found directly on the resort's website to contact them directly is info.sevcu@secretsresorts.com.
MariaCC
No
Mari5413
The Weather app on my phone has shown Cancun to be cloudy pretty much every day for the past two weeks. Is it Ever sunny?2 answers
We're going in September. What's the weather in Cancun typically like?
6 years, 78 months ago
WashDC
Mexico is considered to have a tropical climate, much like the Caribbean. The weather forecast will typically show a 40%-80% chance of rain daily, but usually it is just a passing afternoon shower. The weather is very similar to the weather in Florida.
KristenCC
We went in October. The weather app on the phone showed cloudy every day before we left, but the weather was perfect. Sunny every day (5 days), no rain, hardly any clouds. Weather app is not always accurate.
BeachyGirl
Staying at The Vines in Sept and have two concerns.........Hot water & A/C2 answers
Enjoying the mostly Excellent reviews of the place and we're counting down the days till we get there. Two comments have sent up a "flag"
1) "the showers were lukewarm" and
2) "Also the bed rooms never got cool, it was good enough to sleep, but you could never fully escape the heat an humidity".
Is there an ongoing, constant problem with shower temperatures and lack of proper air conditioning? Thank you.
6 years, 78 months ago
WashingtonDC
I am not aware of any issues with this, but you can contact the resort directly to find out if they may be experiencing these issues. Their email is
info.sevcu@secretsresorts.com
Thank you.
RobinCC
Our shower was hot everyday, twice a day, except one evening it was lukewarm. You can control the fan and the temp - we set our temp at 68 with the fan on high at night and 70 with the auto fan during the day and were always comfortable.
KHeadle
Are there locations for a smoker to smoke or is this a All NONSmoking hotel?2 answers
6 years, 78 months ago
firegomer
Because smoking policies/bans are updated frequently, please contact the resort directly for the most updated information about smoking accomodations. 1-866-GOSECRETS or email info.sevcu@secretsresorts.com
AlixCC
Because smoking policies/bans are updated so frequently, please contact the resort directly for the most up-to-date information. 1-866-GOSECRETS or info.sevcu@secretsresorts.com
AlixCC
I was looking at the jr suite ocean view and the perered club jr suite ocean view? Is it worth the extra money to do the perfered club?3 answers
I did not know if you got in to more pools, restaurants, bars whatever it may be. Thanks!
6 years, 77 months ago
mattnjulie
The Preferred Club offeres additional amenities:
Private Preferred Club Lounge
Preferred status and amenities
Concierge services
Daily continental breakfast service in Preferred Club Lounge
Afternoon hot and cold hors d’oeuvres
Exquisite desserts and fine liquors in Preferred Club Lounge
Private swimming pool
Pillow menu
Complimentary newspaper in room or suite every day (English or Spanish)
Complimentary Internet access in room or suite
Complimentary computer access in Preferred Club Lounge
Upgraded mini-bar service
Upgraded bath amenities
AlixCC
Do not pay for preferred club not worth it
Mari5413
Just got back from a vacation at this hotel. We met several couples, some to which purchased the preferred club. Let's just say they were at our pool the entire time, and stated it was not worth the extra money. the only benefit was, you get a different pool and several extra items stocked in your mini bar. They said thier pool was too stale and too many older people no fun at all. I hope that helps.
PGRI
Are the waters rougher at certian times of the year?2 answers
I have been reading reviews and a lot of them said they could not swim or go out in the ocean cause it was red flagged. Is this common?
6 years, 77 months ago
getaway
When currents are especially strong, resorts will not allow swimming for safety reasons. This is mostly due to weather conditions and is not necessarily seasonal.
Is food and the bar included in the bill or does that cost extra?2 answers
6 years, 77 months ago
Tom
This hotel is All-Inclusive
Unlimited-Luxury® Features
•Full breakfast, lunch, dinner and snacks each day
•Bottomless fruit juices and soft drinks
•Limitless international and domestic premium beers and top-shelf spirits
•Endless daytime activities
•Nightly theme parties and live entertainment
•All taxes and gratuities
AlixCC
The food and bar are included in our all-inclusive cost unless you order something special. We got mainly wine; 2 of us got a few alcoholic drinks. But a waiter offered to pour a wine without telling us it was extra. However, other reviewers had warned this could happen. So I asked, learned the $90 cost, and said no.
KJRC
What is on the room service menu?2 answers
6 years, 77 months ago
Kay
For specific menu items please contact the resort directly. The menus change frequently.
AlixCC
We didn't use room service because options downstairs were worth going, even for one after too much sun on tour. But menu in room seemed ample. Lobby has a open bar just for sandwiches and drinks during day and evening,, including special coffee, tea, and soda combinations. I took niece a half sandwich from there and she had a bowl of soup at the Italian restaurant.
KJRC
what's the weather like in November at Cancun?2 answers
What's the best hotel for a wedding?
6 years, 77 months ago
Kenneth
According to www.holiday-weather.com, the average low temperature is 72°F and the average high temperature is 84°F. Due to November falling at the beginning of the dry season, the average rainfall is much less at 97mm over five days, although the sunshine hours remains the same, at eight hours each day. For further information regarding weddings at the resort, please feel free to visit the resort's direct website at https://www.secretsresorts.com/vine-cancun/weddings. We do suggest contacting the resort directly for any questions regarding their wedding services as they would be best to assist you. The email address from the resort's website to contact their on-site wedding coordinator directly is weddings.sevcu@secretsresorts.com.
MariaCC
October was perfect!!!!
Mari5413
Tropical weather.. hot all year round . Winter is the best time to visit!
Gaby0619
Approximately how many college students visit your resort during spring break time?1 answer
6 years, 73 months ago
Keandra
We cannot predict how many college students will be at a specific resort during spring break but to book a resort that is more (or less) likely have spring break students vacationing please contact one of our beach experts at 1-800-915-2322. Thank you!
LizCC
What types of daytime activities are included?2 answers
6 years, 73 months ago
Keandra
The activities that are included right now are, however remember that all activities are subject to availability and may change.
•Swimming
•Pool volleyball
•Water aerobics
•Beach volleyball
•Euro-bungee
•Dance lessons
•Table tennis
•Archery
•Football
•Cocktail classes
•Wine tasting
•Cigar rolling
•Fully-equipped fitness center
LizCC
My wife and I stayed at Secrets The Vine July 24-28th in 2014 and while we were there we saw these daytime activities: morning bootcamp on the beach, instructor-led spin class, pool volleyball, poolside BINGO, beach volleyball, and a free wine tasting (2 each afternoon plus one more that costs money). This resort was well worth the trip.
KansasCityTravelers
Is a 15 year old female considered an adult here?2 answers
6 years, 73 months ago
Sasha
No, Secrets Resorts and Spas do not consider 15 year old females to be adults. For more information please contact the beach experts at 800-915-2322.
LisaCC
We were told by the staff that 18 years of age and over only.
Leogirl
Amenities in the rooms4 answers
Do each and all rooms at Secrets the Vine have hairdryers???
6 years, 73 months ago
Pittsburgh
Yes, all the room categories in this resort include hair dryers in the room.
LisaCC
Portable hairdryers are in the rooms.
madammadness
There was a hairdryer in our room.....so they certainly have them available and I assume in every room.
Vermonteer
Yes, each room has a hair dryer
ATLCouple
What time do the pools close?2 answers
5 years, 71 months ago
Portsmouth, VA
Specific pool hours can change please contact the resort for the most up to date information. Their email address is: info.sevcu@secretsresorts.com. Thank you!
LizCC
Pools never close, however the service bars and wait staff finish outdoor service at 5pm. Indoor bars stay open until 12-2 depending on which bar you visit.
Honeymoon2014
Is the beach on property swimmable?3 answers
5 years, 70 months ago
SF
Yes, the beach at this resort is pretty mild and generally safe for swimming.
BethCC
Yes, beaches are great - depending on weather/wind, there could be currents, but Secrets has life guards on duty and they steer you clear of trouble.
Thatldo13
ABSOLUTELY....
memerev
Is there a Jacuzzi in any of the rooms?3 answers
5 years, 70 months ago
ny
While none of the individual rooms at this resort have a Jacuzzi in them, there is a Jacuzzi on site.
BethCC
No
Aliseforpeace
No, possibly in the penthouse
Fzc8ff3
is 20 years old considered an adult here?4 answers
5 years, 70 months ago
alexiaa
Yes, all guests at this resort must be over the age of 18.
BethCC
NO - 21 and over
Aliseforpeace
Yes. I think even 16
Fzc8ff3
Too young for this crowd..Unless you ike to just relax... Not really a party resort.
MarkNY
Does the staff allow topless sunbathing?2 answers
5 years, 69 months ago
Julio
Topless sunbathing is allowed at this resort, but not all guests choose to partake.
BethCC
I never did see a specific sign or policy, but I didn't see anyone, not one person that did. I will say that I have gone topless many times, but would NOT have here. The pools and beach areas are crowed and not really private at all.
Enjoyingeachday
Can this resort cater to a gluten-free diet?2 answers
Due to celiac disease I am unable to eat foods that contain gluten(wheat). Is the kitchen staff knowledgeable on gluten and cross-contamination?
5 years, 69 months ago
lapayne1
Please contact the resort directly at info.sevcu@secretsresorts.com for the most up to date information on this resorts food allergy procedures and policies.
BethCC
Yes. They specifically indicate gluten free dishes/options on their menus
SteveY
Pool Renovations3 answers
Do you have any more details on the pool renovations? I was one click away from booking my vacation (September 9th-September 14th) and read that section! :( I really don't want to stay at a hotel that the pools are under contruction but really wanted to stay here at Secrets The Vine. Totally bummed!
5 years, 67 months ago
Breezy
The renovations are considered "light" in comparison to most resort renovations projects. This is taking place during the lighter travel period in order to affect the smallest amount of people. Additionally, since they are only working on 1 pool at a time, it should not impact your stay significantly.
If you have any further questions, please call us at 1.800.915.2322.
SamCC
My wife and I just got back from our stay at Secrets The Vine Cancun (July 24-28) and none of the pools were closed or under any sort of renovation. Now, I don't know if they have a renovation planned for September and haven't started renovating yet. I can tell you that while we were at the resort we no reason why they would renovate any pools because all facilities were in top condition. If you have already planned your trip to another resort in September make sure your next trip to Cancun is at Secrets The Vine. My wife and I really want to go back. Hope this helps.
KansasCityTravelers
we just returned 8/29. there is no construction ongoing anywhere on the property that we experienced.
pball1
Private Romantic beach1 answer
What is the best place to find a private romantic beach with resteraunts not too far?
5 years, 66 months ago
Oklahoma city
To answer you question, we suggest speaking to one of our Beach Experts at 1.800.915.2322. Our agents know the beaches better than anyone else and can find the perfect place/resort for your needs.
SamCC
What type of room is displayed in this photo gallery w/ the corner balcony view and tub by balcony door?2 answers
5 years, 63 months ago
indiana
Preferred Club Honeymoon Suite Ocean View
CCGreg
That picture is of a Preferred Club Honeymoon Suite Ocean View room.
WILLCC
Are there casinos in Cancun and if so, how close to the resort?2 answers
5 years, 63 months ago
Cindy
The Dubai Palace Casino is a short cab ride away, however it should be mentioned that the legality of gambling in Mexico is in constant flux.
CCGreg
NO
Aliseforpeace
What are the beaches like? Can you swim? Are they rocky?2 answers
5 years, 63 months ago
Dallas, Texas
Secrets the Vine sits on a beautiful stretch of white, powdery sand. The water itself is ideal for swimming and snorkeling.
CCGreg
Water was beautiful, but waves were rough in the late afternoon.
Aliseforpeace
is there a cigar bar or lounge?2 answers
5 years, 61 months ago
babidoll
There is no mention of a bar or lounge specific for cigar smoking, however, the resort offers cigar rolling lessons for an additional cost. The resort will typically have a vendor for selling cigars as well.
CCGreg
No, but there are guys on the beach selling them and there are smoking sections also you can smoke on the beach
Kennygil
Would a 17 year old be allowed to stay here?2 answers
4 years, 59 months ago
kim
You must be 18 or older in order to stay at this resort.
Shane99
No , Its a adult only resort, need to be 18 and older
NurseP
We are a family of 5 with a 17 year old and two adult children, would we be allowed to stay at your hotel?2 answers
4 years, 59 months ago
kim
Unfortunately no. The age limit is 18 or older.
Shane99
The Secrets chain of resorts are for adults only, but their sister resorts called Dreams accept children, and both are upscale.
LindaSue
What hotels, preferably all inclusive are LGBT friendly in Mexico? looking at cancun or others?2 answers
4 years, 59 months ago
USA
Below is a link with information on the top LGBT resort in Mexico. You can also call our beach experts at 1-800-915-2322 for more information. https://www.tripadvisor.com/ShowTopic-g150807-i8-k7803525-Gay_Friendly_All_Inclusive_Resorts_Cancun_Mexico-Cancun_Yucatan_Peninsula.html.
CaitlinCC
Our Hotel was Secret the Vine, can not speak to others
JustCindy
I been at Secrets the Vine for a week. There are guests here of all backgrounds and everyone is made to feel very welcome here by guests and staff alike. The editor on the site don't allow me the use specific language to answer you, as some of the terms are restricted so that they are not used as slurs. So trying to make the editor allow this post, I'll say that during our week here, we've met and seen weddings of people from many backgrounds. Yours is not the predominant one at Secrets, but staff and guests have certainly cheered for all weddings and proposals and treated everyone wonderfully.
Thankfulforvacation
Looking to stay at Secrets the Vine in Cancun or Live Aqua, how much would the charge to just performa symbolic ceremony with just the bride and groom2 answers
4 years, 59 months ago
Renee
You will need to contact the resorts wedding planner directly, we are unable to help plan wedding services.
KristenCC
They have complimentary wedding packages. Tons of options. There were many honeymooners there during our stay.
MJTSC
Do you have gluten free options?2 answers
4 years, 57 months ago
Coco
I don't have any food allergies so I can't comment specifically on gluten free. However, I believe you would have these because at every restaurant we ate in the resort we were specifically asked about food allergies. At the Hibachi grill they made special accommodations for a guy next to us who had allergies to onions (i.e. cooked his food separately and without onions).
DURL002
Almost every time that we went to one of the 7 restaurants at Secrets the Vine Resort in Cancun, the hostess or waiter would ask if either one of us had food allergies. I also noticed that at the breakfast buffet (which was huge and awesome!), they did offer gluten-free bread.
LindaSue
Reservations at restaurants5 answers
Are you able to eat at the restaurants without a reservation? Are you limited to the number of times you can make a reservation/eat at a restaurant ?
4 years, 56 months ago
Paige Newcomb
This hotel includes unlimited food and drinks, but some dining restrictions may apply. Please check with the front desk for details.
CaitlinCC
No reservations required and we never had to wait to get into any of the restaurants. Make sure if you are traveling with a man he packs long pants. We did not and were not allowed into 3 of the restaurants!
You are not limited to the number of times you go to any of the, We recommend Olio we had the best service and food there.
KrisE
Yes you can eat at any of them without reservation and there is no limit!
Wnb5242
no reservations required and you can choose the same resturant every day if you like.
pball1
They say you need to make reservations but you don’t
Kennygil
How much is the couple's massage3 answers
How much is the couple's massage at Secrets The Vine in Cancun?
4 years, 55 months ago
smalltownksboy
Couples massage started at $200 and went up from there.
RedHeadMeg
For spa pricing please contact the resort directly. We here at Cheapcaribbean.com do not sell spa treatments.
CaitlinCC
Yes
MarkNY
What's the drinking age here ?2 answers
4 years, 55 months ago
Brown
The drinking age in Mexico is 18 years old.
BILLCC
18
LMOST
Hows the food4 answers
I heard food at these resorts isn't all that great. How is it ? Was it worth the money you payed
4 years, 53 months ago
mass
This is a 5 star all-inclusive resort, but please check with the resort directly for the most up to date information regarding food selection. Their international phone number is: 998-848-9400.
TimCC
The food was amazing! Everything from the room service to the fine dinning restaurants. My favorite was the Italian place. Definitely worth the money.
JustinM
YES! Very often the food isn't great, but this one was so good. There are lots of restaurants to choose from on site, including room service, and everything was tasty. It was definitely worth the money.
MsBeachLover
not true at the vine. The quality and variety of food daily is way above normal. we have been where the food is lacking but it is not the case at secrets the vine
pball1
Can I swim with dolphins if I stay here?3 answers
4 years, 50 months ago
Cheri
Swimming with the dolphins is near at Isla Mujeres. Please look into excursions or book directly with the resort. Check with the resort directly for the most up to date information regarding dolphin activities. Their international phone number is: 998-848-9400.
TimCC
Not specifically at Secrets the Vine resort (or any others nearby). For that you would need to take a half-day excursion to one of the islands.
LindaSue
You can book one of the dolphin experiences at the concierge of the resort, but the actual swimming with dolphins takes place off resort property but they provide the transportation.
AmyGio
Does anyone know what kind of beer is available?2 answers
4 years, 49 months ago
Chris
Please check with the resort directly for the most up to date information regarding drink selection. Their international phone number is: 998-848-9400.
TimCC
Corona, corona light, bud, bud light, and some type of mexican dark beer
MarkNY
Does anyone know if they serve bottled beer?2 answers
4 years, 49 months ago
Chris
Usually the resort will have bottled beer in the rooms. Please check with the resort directly for the most up to date information regarding drink selection. Their international phone number is: 998-848-9400.
TimCC
They have a few options in bottles, but also cans and draft.
lulu4658
Is this price per person or for each person2 answers
3 years, 48 months ago
Court
The price shown is always for ONE person. CheapCaribbean does have good packages though.
VincentMG
All prices through the booking process are an average per person. The price at the end is the final total price.
CCGreg
Minibar3 answers
Do they have liquor in the room for the minibar?
3 years, 47 months ago
Jen
Hello, Yes they have liquor included in the mini bar but drinks are subject to change at any time.
bthornton
If you upgrade to preferred rooms.
Millionmiles
No no and no. They say they do but they do not! They do have corina but no hard alcohol
Kennygil
how do you sing up for The Preferred Club?2 answers
3 years, 47 months ago
North Carolina
Hello, To get Preferred Club access you will have to book a Preferred Club Room category. Please contact our Beach Experts directly at 1 800-915-2322.
bthornton
You can sign up at the reception when you get there. Alternatively, you can call them in advance and make sure they have availability.
MsBeachLover
How is the beach at the property?4 answers
Is there lots of seaweed right now? is it swimmable?
3 years, 47 months ago
LB
Hello, The beach at the property is beautiful. White sand, not too much sea weed as they clean it up daily but that can always change depending on the weather.
bthornton
It is a little windy at the moment, so the waves are really big. I didn't notice any seaweed. The temperature has a little bite to it when you first get in, but you get used to it in under a minute.
MsBeachLover
Beach is perfect no excuses
AxenT
It is beautiful swam in it everyday we were here little seaweed but it's not alot at all
Keithandkatie
is there dialysis services available?1 answer
3 years, 46 months ago
steve
For medical needs such as this, you would need to contact the resort directly because services are always subject to change.
JeannieCC
Does this resort have a gym?5 answers
3 years, 46 months ago
Chrisc76
Yes, it has a fitness facility
bthornton
Yes, it was on the 12th floor next to the spa.
They had free weights, some exercise equipment, and a very small space to stretch. The cardio machines looked out onto the pools and ocean.
lulu4658
yes
Monsiegneur
yes they have a fitness room that has several treadmills, bikes and other exercise equipment
Stevo
Yea a large very nice one.
Jakeleew
Do me and my spouse have to worry about cartels, roofies, human traffickers4 answers
3 years, 46 months ago
Juan d
Secrets the Vine is a gated property at which only guests or people who pay for a day pass can be there. Safety of the guests is always the number one concern when staying at any of these properties. We always recommend exercising the same level of caution you would at home, but the resorts always do their best to be as safe as possible.
JeannieCC
My husband and I did not have any issues, we used the public transportation buses to get around the downtown area and never were approached about drugs ect. We always felt safe.
StephMGross0901
Not at all. They leave tourists alone because it would attract unwanted US attention if they messed with us.
Fzc8ff3
was not my experience. this is a gated area and they take it seriously but even when we went downtown the biggest pain was the hawkers at the vendor stands,
pball1
Do any of the rooms include a jacuzzi tub or hot tub? Looking to book for honeymoon2 answers
3 years, 45 months ago
Bri
The rooms just offer soaking tubs in certain rooms.
Call one of our U.S. based Beach Experts.
(800) 915-2322
7 Days a Week - 5am to 3am EST
bthornton
none in our room...maybe in the higher priced Preferred rooms?
memerev
Airport Transfers4 answers
Are airport transfers included in the price? If not, how much is a cab to the resort?
3 years, 45 months ago
Newington, CT
Airport transfers are not included in the price but can be added for $24 per person. This would cover for round trip.
CCGreg
the time of going home was real bad cause Florida was so many people count get on my flight on time got stuck for 2 hours..
AxenT
Transfers run about $65 if you do shared transportation. It is worth it because they take you wherever you want to go.
TJack
When we booked our trip, a screen popped up where I could choose private transportation or group transportation. We chose "group", and it was around $25 per person. The shuttle was easy to find and the reps were fantastic!
MeaghanB
Can we have access to other secrets resorts nearby?2 answers
3 years, 45 months ago
Deanna
Guests of Secrets The Vine Cancun can utilize the sip, savor and see program which allows you to visit participating Secrets, Dreams, Now and Sunscape Resorts & Spas properties in the region. The Sip, Savor & See Dining Experience is only good for dinner. This is not a day pass. Guests must make arrangements through the resort concierge by 3p.m. Guests may choose to dine at any of the restaurants that are serving dinner. Guests are responsible for cost of transportation to and from the resort. A maximum of 4 people are allowed per seating. Special restrictions may apply for Christmas and New Year’s Eve dinners and special events. Guests can utilize the facilities at the resort they are visiting from 6 p.m.to 1 a.m., including bars and theater.
JeannieCC
Yes, you can go to any of the other Secrets resorts
ABas
Can we get a guarantee of a ocean view room at booking?2 answers
We want a ocean view room not a lagoon view (although I'm sure it is pretty). When you make the reservation for a deluxe ocean room is that a ocean view? I'm asking about Secrets The Vine Cancun. Thanks for your help.
3 years, 44 months ago
Fulton, MS
The majority of the rooms do face the ocean or you can see both the ocean and laguna. However, we cannot give an absolutely guarantee, but in general you're much more likely to get an ocean view.
JeannieCC
Yes a ocean view is guarantee
Joan1234
Are US dollars accepted at the resort?5 answers
Can I just use my debit card at the resort, or should I exchange money at my bank before I leave?
3 years, 41 months ago
cancunbound
Generally you can use your card at the resort as long as it's endorsed by Visa, MasterCard, or American Express.
JeannieCC
Yea they take American dollars or can exchange for pesos at the front desk.
Jakeleew
Debit is used. Good to have a bunch of singles if you want to tip
People (though not required) or take the bus. You can exchange here if you needpesos. If you remain on site at all times you won't need pesos.
Thankfulforvacation
Bring lots of $1 for tipping but they exchange it at the front desk and they also except US dollars
Kennygil
US Dollars were accepted everywhere on the resort, and everywhere we visited in Cancun. Definitely bring cash from US, do not use ATMs here. The exchange fees are extremely expensive ($10 per $100 + $8 overall fee). No need to get Pesos for 99% of places.
EricNYC1
Does resort use a water purifier system.??2 answers
We visited resort in July. My husband and I came down with a stomach bug virus. We drank bottled water. And servers gave us water during breakfast and dinner in restaurant. Is it tap water? We had to visit dr for antibidics
3 years, 41 months ago
Ladyblue
At this resort, they generally serve bottled water only as it is not recommended to drink the tap water.
JeannieCC
Yes
Emilykay12
putified water question2 answers
the water that is served at breakfast and dinner from the water pitcher from the waitress/waitor- is this purified or tap water with ice cubes?? we had bottle water the entire time but did drink from the pitcher served water in glasses..... we got stomach virus while there this is reason I am questioning the water..
3 years, 41 months ago
elaine
The water is filtered throughout the resort, though if this is a concern, we do recommend asking for bottled water during meals.
JeannieCC
Everything was purified, or filtered water. We drank a ton of water and never got sick.
ktjh25
If you get there before 300pm do they make you wait, plane lands at 1000am4 answers
If you get there before 300pm do they let you in or do you have to wait, plane will land at 1000 am
3 years, 38 months ago
USA
If you arrive prior to check in time, the resort will usually allow you on the property even if your room won't be ready until 3pm. Most often, they will allow you to enjoy at least some of the amenities until it's time to check in.
JeannieCC
Our rooms weren't ready and we had to wait. Arrived 12/18.
Blondglam
For us, our room was ready shortly before three. It might have been ready earlier but we only checked back at 2:45. There are bathrooms where you can change and you can use the pools and eat and drink upon arrival and don't have to wait until your room is ready.
Thankfulforvacation
My plan landed at noon. We arrived at the hotel around 1:00 and our room was ready.
Megalodon
Is this resort good for college kids?2 answers
I was wondering if this resort was good for some college kids, wondering also if there was plenty of bars and night clubs as well
3 years, 36 months ago
Phil
This resort does have several bars, however they do not have a night club on property. Also, Secrets the Vine tends to cater more towards adult couples. For assistance booking your dream vacation, please call in to 800-915-2322 to speak with one of our beach experts.
JeannieCC
I couldn't recommend it for college kids it was very uneventful I believe they would be bored.
MightyHunter101
Are you allowed to smoke cigarettes on the premises?3 answers
2 years, 34 months ago
Philadelphia
This resort allows smoking, but in the designated smoking areas only.
JeannieCC
Only in front of the hotel on the beach in a very windy bar area where no one was .... very uncomfortable area to smoke ... you were not allowed to smoke on your balcony
MightyHunter101
Yes there are smoking sections
Kennygil
WHAT ARE THE MINI DRINKS5 answers
WHAT ARE THE MINI BAR DRINKS
2 years, 34 months ago
HAVE FUN
Beer and soft drinks
MightyHunter101
CORONA, SOME SODAS AND SOME WATERS
MB69
The minibar was stocked with waters, coke, diet coke, fanta, and coronas. Refilled as many times as you want. You can also request other beverages to be delivered by room service during your stay.
Megalodon
5 Coronitas, Coke (regular and diet), Fanta, Water Bottles, Juice. Restocked every day.
EricNYC1
the fridge is stocked with: 2 waters, 2 juices, 4 coronitas (coronas, but smaller bottles), 2 mexican cokes, a diet coke, a sprite, a fanta orange, and a seltzer.
SuperModes
How do I book the honeymoon suite at Secrets The Vine Cancun?4 answers
There is not the option to book the honeymoon suite upon room selection during the booking process.
2 years, 30 months ago
MBEAL
This may mean that the room is sold out for your dates of travel. For assistance booking your dream beach vacation, please call in to 800-915-2322 to speak with one of our beach experts.
JeannieCC
Speak with your travel agent they should be able to book it for you.
Lenabird73
If there isn’t an option for it when your wanting to book it is probably already booked, I figured that out when I was trying to book a date and then changed the date and it was available then.
Kennygil
You will have to upgrade once you get there, or call them directly. They speak very good English.
Jay30
Does this resort offer fishing or the ability to charter a boat to go fishing?2 answers
2 years, 28 months ago
Kendallville, IN
Not at the resort but it may be an excursion you can book for that,
Jay30
Yes they offer everything here at the resort
Gaby0619
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Room Information
Secrets The Vine Resort and Spa Cancun features 497 guest rooms equipped with a furnished patio or terrace and views of the Caribbean Sea and Laguna Nichupte. Rooms come expertly appointed with a sofa, safety deposit box, 24-hour room service, 42" satellite TV, complimentary Wi-Fi and daily refreshed mini bar.
As of June 2018 you can bring your furry friend along!
Being greeted with cold towels and champagne - a refreshing way to remove that travel gunk and get vacay-ing.
The luxurious, chic architecture (sleek, white, boxy) that awakens your inner rock star.
Divine suites (think Architectural Digest) with private balconies or terraces boasting stunning vistas of teal surf.
Some rooms have double rain shower heads. (You'll feel like royalty).
Stress-busting, melt-into-the-sand spa that offers side-by-side couples massages on the beach.
The Seaweed Wrap (all that messy stuff that washes up on the beach is good for something).
Private concierges and butlers are available - you can really milk this whole royalty thing if you want.
Secrets box for private room service delivery - you don't ever have to see a human if you don't want to.
It's Foodie Friendly: there are gluten-free items on the menu, wine (3,000 + labels) and tequila tastings, and more.
If you upgrade to the Preferred Club, there's a plethora of Mediterranean delicacies to be had at Olio, a hot grub spot.
What We'd Change
Bars on the property close at 1am or earlier--a challenge for dedicated night owls. If you're hankering for some fun until the sun's up, legendary Cancun nightlife is only a short cab ride away.
Why You Should Go
Only 15 minutes away from the airport - you'll be there before you blink any eye to start the margaritas and shots.
Swimming with the darling dolphins is near at Isla Mujeres.
Cabs to downtown Cancun for your evening festivities are pricey - there are buses available for just a buck.
Get up early to reserve the coveted, dreamy cabanas - they go quickly.
Upgrade to Preferred Club, get better rooms, a private pool, and exquisite desserts/fine liquors and more.
For adventure buffs (or those with crippling sunburns), Mayan Ruins are not far away.
13 Golf Courses (your lucky 13) are near for your latent Tiger Woods.
Food at the airport is high (seems they're quite proud of their average fare), so pack your own superior snacks.
There's deep-sea fishing, horseback riding & Euro-bungee (you're a human slingshot, but you don't go flying off into space).
Cigar rolling (don't tire yourself out!), dance lessons and much more - the list goes on and on.
Available Amenities
Beach
Cable/Satellite TV
Concierge Services
Conference Facilities ($)
Currency Exchange
Daily Maid Service
Fitness/Exercise Room
Jacuzzi
Laundry Services ($)
Lounge Chairs/Umbrellas
Nightly Entertainment
Scuba Diving ($)
24 Hour Front Desk
24 Hour All-Inclusive
Dance Classes
Medical Services ($)
Ping Pong
7 Bars/Lounges
8 Restaurants
Porter/Bellhop
Multilingual Staff
Snack Bar
Elevators
Spa ($)
Dry Cleaning Services ($)
24 Hour Room Service
Bell Staff Service
Honeymoon Packages ($)
Beach Volleyball
Beach Towels
Pool Towels (complimentary)
Free Parking
Handicap Facilities/Wheelchair Accessible
Swimming Pool
Car Rental Available ($)
ATM/Banking ($)
Internet Access
Business Center
Banquet Facilities ($)
Nearby Excursions & Attractions
Bars and Nightlife
Beach
Chichen Itza and Coba Ruins
Deep-Sea Fishing
Eco-Adventure Tour(s)
Fishing
Golf Course(s)
Grocery Store(s)
Historical Site(s)
Horseback Riding
Jet Ski Rentals
Mayan Ruins
Medical Facilities
Parasailing
Scuba Diving
Shopping
Snorkeling
Spa(s)/ Wellness Center(s)
Volleyball Court(s)
Watersports Rentals
Map of Local Area
Cancun is definitely Mexico's showcase resort. Built in a location that was named by Mayan people, Cancun has been
carefully groomed into one of the most polished resorts anywhere.
Secrets The Vine Cancun
Blvd. Kukulcan Km. 14.5 Retorno Del Rey, Lot 38+38-b, Zona Hotelera
998-848-9400
Hotel Description
Secrets The Vine Resort and Spa Cancun: Unlimited Luxury® Out the Wazoo
Imagine this: everything around you is without a blemish. The water is unnaturally blue (but it's real, trust us), the sand feels (and looks) like you're walking on baby powder, there is no limit on how many top-shelf margaritas you can order (good, because you're not driving) and the only thing that is on your schedule is a facial that includes caviar. Did you just teleport yourself to Eden?
No, this is you reveling at a fantasy-come-true, five-sun haven in the exotic, natural beauty of the Yucatan Peninsula.
Secrets The Vine has everything you have ever wanted in an all-inclusive getaway, and so very much more. However, this is just a small slice of the bliss that awaits - the sunsets over the Caribbean and Laguna Nichupte are soul-riveting. There's a name for all this awesome - Unlimited-Luxury®. Here's a snapshot of what you get:
Unlimited gourmet a la carte dining - seven gourmet restaurants (no reservations needed), plus a coffee bar for your requisite caffeine rush.
24-hour room service - if you wake at 4:13 am and want something, you can get it.
Limitless international and domestic top-shelf spirits (applies to natural fruit juices and soft drinks, too. All you can drink).
Daily refreshed, complimentary mini-bar. You'll never be parched.
Nightly entertainment - weekly theme parties by the pool. Get ready!
Pool and beach wait service. (Chilled beverages at your beck and call).
No wristbands. (You're not at a sleepaway camp).
No gratuities, unless you are so moved.
The Sip, Savor & See program lets you to wine/dine at sister properties including Dreams and Now.
Free WiFi and Free International Calling with Unlimited Connectivity - mobile app that lets you stay connected, that is, if you want to.
DINING
Let's break down this eight restaurant thing: there are six a la carte Eat Spots (runs the gamut: sandwiches, Far Eastern, Italian), a buffet (Mexican) and a cafe where you can flip your "on" switch with some good Joe. But also, there's Sip, Savor & See, a sweet perk where you can dine at nearby Secrets/Dreams/Now resorts. At one stellar restaurant, you can dine 24-hours a day. Check with the front desk to see where you can nosh day and night. Boom.
Market Cafe Type: Mexican Hours: Breakfast - daily, 7:30am-11am; Lunch - daily, 12pm-3pm; Dinner -
daily, 6pm-11pm Description: Lively, casual space explores all of the flavors of Mexico,
featuring a buffet and private seating. Dress code: Casual.
Dragons Dining Type: Asian Hours: Daily, 6pm-11pm Description: Elegant fine dining restaurant serving pan-Asian cuisine
and sushi. Dress code: Casual elegance.
Bluewater Grill Type: Steakhouse Hours: Daily, 6pm-11pm Description: Facing an exposed kitchen and featuring steakhouse
favorites in addition to indoor and outdoor seating. Dress code: Casual elegance.
Nebbiolo Ristorante Type: Italian Hours: Daily, 6pm-11pm Description: Italian specialties are served in a modern Italian decor,
with an antipasto bar and stone-oven pizza. Dress code: Casual elegance.
Olio Type: Mediterranean Hours: Daily, 6pm-11pm Description: Flavors from Tunisia, Morocco, Greece and Spain are served
overlooking the pool area and Laguna Nichupte. Dress code: Casual.
Barefoot Grill Type: Sandwiches and Snacks Hours: Daily, 12pm-4pm Description: Fresh sandwiches and snacks served poolside. Dress code: Casual.
The Vine Bazaar: The Vine Cafe Type: Pastries Hours: Daily, 7am-10pm Description: Fresh coffee and pastries served daily. Dress code: Casual.
All hours are subject to change.
BARS/NIGHTLIFE
Find your party vibe (or not, no one is forcing) at six beachtastic bars and lounges - poolside/swim-up, piano bar, pool, lobby, sports, beach and wine cellar bar. You'll see they are chock full of joie de vivre, and uber cool.
Manatees
Pool-side bar. Daily, 10am-5pm
Red Vine Piano Lounge
Sleek and modern piano lounge with lighted dance floor. Daily, 5:30pm-1am.
Sugar Reef
Pool-side bar. Daily, 10am-5pm
The Vine Bazaar: The Bar
Lobby bar. Daily, 12pm-11pm
Half Time Sports Bar
Sports bar. Daily, 11am-1am
Barracuda
Beach bar. Daily, 10am-5pm
The Vine Bar
Wine cellar bar. Daily, 12pm-11pm
BEACHES AND POOLS
Mega white sand beach peppered with umbrellas and loungers where you'll find beach garcons scurrying around serving up cold beverages with exotic names. If you want to go sans sand, there are three infinity pools with big 'ole sun decks and an outdoor Jacuzzi.
SPORTS/ACTIVITIES
Water
Swimming
Pool volleyball
Water aerobics
Available for an additional charge
Scuba diving
Deep sea fishing
Land
Beach volleyball
Euro-bungee
Dance lessons
Table tennis
Archery
Football
Cocktail classes
Wine tasting
Cigar rolling
Fully-equipped fitness center
Golf
Secrets The Vine Cancun guests can enjoy complimentary greens fees at the following nearby golf courses.
Playa Mujeres Golf Course
November 1, 2017 through April 30, 2018 and November 1, 2018 through April 30, 2019:
Premium Tee Time Supplement: $45 per person
Cart fee: $70 per person in a shared cart
Offer is subject to availability and can be modified at any time.
El Tinto Golf Courst
Guests can enjoy one complimentary round per person, per day when staying through
April 30, 2018. There are additional fees that guests are responsible for at the golf course.
Pricing now through April 30,
2018:
Premium Tee Time Supplement: $30 per person
Cart fee: $55 per person in a shared cart
Rider fee: $35 (includes access to the club areas)
INTERNET
The resort's Unlimited Connectivity program offers complimentary Wi-Fi access
and calls to the U.S. and Canada in all guestrooms and public areas. Secrets
The Vine Cancun also offers a free mobile app that allows guests to stay
connected to family and friends at the resort and at home, without any cell
phone roaming charges. The app offers access to social media, free app-to-app
calling, resort info, local info and discounts, and even weather.
SPA SERVICES
The world-class Secrets Spa by Pevonia is a 12,580 sq ft facility that includes
14 treatment rooms divided into 12 multi-functional indoor massage spa suites
and two massage spa suites for couples for an additional charge. Daily,
8am-8pm. First massage at 9am. Reservations recommended.
Amenities and services include the following:
Massages
Body treatments
Hydrotherapy treatments
Facials
Sauna and steam room
A full-service beauty salon provides the following:
Haircuts and styling
Manicures and pedicures
Make-up applications
Pevonia-branded products are available for purchase at the spa boutique.
WEDDING/HONEYMOON
Secrets The Vine offers wedding/honeymoon services and packages. Please contact
the hotel directly for more information.
CHILD CARE
Secrets The Vine Cancun is an adult-only resort.
SMALL DOGS WELCOME
For a $65 fee at all Secrets Brand resorts, you can now bring your furry friend who is under 22lbs (10kg.) along for your beach vacation!
Included in the fee: dog bed, food and water bowls, dog toys, waste bags, dog towel and a "dog-in-room" door hanger to let those around you know your furry friend is in tow!
Additional dog amenities available for a fee.
Additional restrictions apply.
ADDITIONAL INFORMATION
Location
Secrets The Vine Cancun is located 9 miles southwest of Cancun International
Airport (CUN).
Check In/Check Out
Check-in: 3pm. Check-out: 12pm.
A valid credit card may be required upon check-in for possible incidentals not
included in your hotel reservation.
Minimum Stay
A 4-night minimum stay is required each year for travel Dec 26-31.
Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico and
Costa Rica may put limits on the use of motorized water sports and loud
music.
Adult-Only
Secrets The Vine is an adult-only resort.
Awards
Rainforest Alliance Verified
Secrets the Vine is the 2014 award-winner for "Best Hotel in Cancun" by the U.S. News & World Report Best Hotels Awards.
Deal of the Day Terms and Conditions By booking the Deal of the Day room you are getting an even bigger discount on your vacation! Please note that by booking this room category we are unable to cancel or modify your hotel stay. Any changes or cancellations to the Deal of the Day room category will be assessed a 100% fee. No refund or credit will be issued for the hotel portion of your reservation.
All hours, fees, amenities, information and services are subject to change
without notice.
Note: The use of drones or artifacts that fly or float in or on the premises of AMResorts hotels is strictly forbidden, except for those that have written authorization from the General Management of the hotel
