Riu Dunamar - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4554 reviews

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  Lovely hotel and staff

  We enjoyed our stay at this Riu. The hotel was lovely, food was good and the staff was friendly and amazing. We also enjoyed the nightly entertainment.

  Jun 28, 2025
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  Avoid this Hotel

  Room (4126, Ocean View): The room is adequate but falls short of expectations for a 5-star hotel. The bed is uncomfortable, with outdated mattresses and springs that dig into you, disturbing sleep for both occupants. The two double beds are pushed together, creating a gap that caused my daughter to fall through repeatedly until we requested a cheap mattress topper, which only partially resolved the issue. The bathroom is functional but has a see-through glass partition between the shower and bedroom, offering no privacy—particularly problematic when traveling with children. Food: The dining options are deeply disappointing and far below the standard of even a 3-star hotel. Most restaurants are closed for breakfast and lunch, leaving only the Isla Mujeres buffet operational. The buffet offers a large quantity of food, but the quality is poor—dry, bland, and questionably clean. We found bugs in an omelet, and my daughter suffered a gastrointestinal infection on day four, leaving her unable to eat for two days due to nausea and vomiting.At dinner, restaurants rotate closures unpredictably. The Asian restaurant, Bamboo, was open only once during our stay and served food comparable to a low-quality sushi joint—buffet-style with nothing remarkable. Kulinarium, billed as a South American fusion restaurant, was equally underwhelming, with inedible dishes that forced us to leave and resort to hot dogs and fries at the buffet. Las Brasas, the supposed bar and grill, serves flavorless, rubbery meat that’s exhausting to chew, accompanied by lackluster sides like corn.No reservations are required, but expect wait times of up to an hour for a table. The absence of authentic Mexican cuisine is notable—tortillas at the buffet are low-quality. Overall, the dining experience is a zero-star disappointment, with dry burgers, hot dogs, and fries being the only reliable options. Bars: The bars serve overly sweet, watered-down drinks that lack quality or creativity, including subpar martinis. The in-room minibar is stocked but contains low-quality beverages, which we largely avoided. Service: The staff appears overworked and disengaged, with no time for friendly interaction. Unlike other resorts where staff often connect with guests, the service here feels rushed and impersonal. Pools: The resort has four pools: two adult-only with swim-up bars and two for families. The family pools become overcrowded, and water quality deteriorates significantly by the afternoon.Beach: The white sand beach could be a highlight but is marred by excessive seaweed, which the hotel makes no effort to clear. In some areas, the sand is barely visible. The lack of sufficient sun covers (umbrellas, etc.) further diminishes the beach experience. Water World Slides: The water park, intended as a fun feature for kids and adults, is dangerously designed. Four of the five slides end in a 4-foot-deep pool, which is too shallow for the high-speed, near-vertical descent of the red, blue, and green slides. I injured my tailbone after hitting the pool bottom, resulting in significant pain that affects sitting, sleeping, walking, and bending. This is a serious safety concern. Overall: Our stay has been deeply disappointing, with substandard accommodations, poor food quality, unsafe amenities, and an uninviting beach. This hotel does not deliver a 5-star experience and falls short compared to other Cancun resorts we’ve visited. I strongly advise against spending your money here.

  Jun 27, 2025
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  Awesome stay!

  All staff were very friendly! The food was gorgeous! In the room, in the pools, in the buffet and restaurants, everywhere on the territory were clean! Entertainment was at most amazing! We enjoyed every minute of our stay in the hotel! Thank you very much!

  Jun 26, 2025
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  Riu Dunamar

  Overall, a great place and enjoyed the 6-night stay. Pros: • Stayed in a “Family suite” with two bedrooms. It was simply awesome that my two teenagers had their own room and bathroom. Both rooms were more than adequate in size. • The staff was always friendly and helpful. And I would like to call out the front desk staff for helping me source a special contact lens solution that I forgot to pack. • Cleanliness of the rooms, pools, grounds, and overall resort was top notch. • The waterpark was a great 1-2 hour diversion for the Kids and I. • Granted that I’m not a “Foodie”, however, the food and restaurants were all good in my eyes. Would note that the buffet selections were a bit repetitive. Switching one of the stations to a unique specialty daily would be a great change. • There was not a push for tips by the staff like you see at some other All-inclusive Hotel brands. I don’t mind throwing a little extra money at some of the service staff that were great, however I tend to wait to till the end of the trip and reward based on the overall experience. • For the drinkers out there, the bar staff were all trained well, and you could expect the same tasting drink regardless of the bartender. Cons: • I wish that they had a “teen area” like I’ve seen in other hotels that have a bunch of activities like table games (foosball, air hockey, etc), darts, and arcade/video games. I don’t want my kids hanging out there all day, however, an area to keep them busy for an hour or two while the parents have a quiet drink somewhere would be nice. It could be a shared feature with the sister hotel next door (like the waterpark). • Seaweed… I felt like more could have been done to try to manage the seaweed. When I walked the beach, other resorts had equipment that did a far better job of cleaning it up. • As stated above, the buffet food was a bit repetitive. Overall, I wasn’t ready to leave at the end and I would definitely recommend. Strongly recommend the “two-bedroom Family Suites” for those with kids who tend to run on a different sleep schedule.

  Jun 18, 2025
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  Great hotel.

  This hotel was very nice. Great selection of adult and kids pools, with the ocean easy access. Enjoyed the location not being in the middle of the crowded town. The food choices were good, with the buffet being the best bet. Wish they would have had a Mexican restaurant. Spacious rooms and bathrooms. Our hotel fridges didn’t get restocked on schedule, which is disappointing when you can’t drink the tap water. Overall great place if you are wanting to relax and not be close to town.

  Jun 15, 2025