Riu Dunamar - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4562 reviews

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  excellent

  This hotel was truly wonderful and exceeded my expectations. The staff were exceptionally courteous and welcoming. The food was top-notch—flavorful, fresh, and of excellent quality. The drinks were fantastic, and the entertainment was thoroughly enjoyable. I had a fantastic vacation and would highly recommend this hotel to others.

  Jul 02, 2025
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  AMAZING SERVICE!!!!!

  The Hotel Riu Dunamar had amazing service! The bartenders, Willy and Angel, consistently had the vibes at the pool and made it an amazing time! The food and cleanliness was A1 perfection! Definitely going to book again and highly recommend!

  Jun 30, 2025
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  Lovely hotel and staff

  We enjoyed our stay at this Riu. The hotel was lovely, food was good and the staff was friendly and amazing. We also enjoyed the nightly entertainment.

  Jun 28, 2025
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  Avoid this Hotel

  Room (4126, Ocean View): The room is adequate but falls short of expectations for a 5-star hotel. The bed is uncomfortable, with outdated mattresses and springs that dig into you, disturbing sleep for both occupants. The two double beds are pushed together, creating a gap that caused my daughter to fall through repeatedly until we requested a cheap mattress topper, which only partially resolved the issue. The bathroom is functional but has a see-through glass partition between the shower and bedroom, offering no privacy—particularly problematic when traveling with children. Food: The dining options are deeply disappointing and far below the standard of even a 3-star hotel. Most restaurants are closed for breakfast and lunch, leaving only the Isla Mujeres buffet operational. The buffet offers a large quantity of food, but the quality is poor—dry, bland, and questionably clean. We found bugs in an omelet, and my daughter suffered a gastrointestinal infection on day four, leaving her unable to eat for two days due to nausea and vomiting.At dinner, restaurants rotate closures unpredictably. The Asian restaurant, Bamboo, was open only once during our stay and served food comparable to a low-quality sushi joint—buffet-style with nothing remarkable. Kulinarium, billed as a South American fusion restaurant, was equally underwhelming, with inedible dishes that forced us to leave and resort to hot dogs and fries at the buffet. Las Brasas, the supposed bar and grill, serves flavorless, rubbery meat that’s exhausting to chew, accompanied by lackluster sides like corn.No reservations are required, but expect wait times of up to an hour for a table. The absence of authentic Mexican cuisine is notable—tortillas at the buffet are low-quality. Overall, the dining experience is a zero-star disappointment, with dry burgers, hot dogs, and fries being the only reliable options. Bars: The bars serve overly sweet, watered-down drinks that lack quality or creativity, including subpar martinis. The in-room minibar is stocked but contains low-quality beverages, which we largely avoided. Service: The staff appears overworked and disengaged, with no time for friendly interaction. Unlike other resorts where staff often connect with guests, the service here feels rushed and impersonal. Pools: The resort has four pools: two adult-only with swim-up bars and two for families. The family pools become overcrowded, and water quality deteriorates significantly by the afternoon.Beach: The white sand beach could be a highlight but is marred by excessive seaweed, which the hotel makes no effort to clear. In some areas, the sand is barely visible. The lack of sufficient sun covers (umbrellas, etc.) further diminishes the beach experience. Water World Slides: The water park, intended as a fun feature for kids and adults, is dangerously designed. Four of the five slides end in a 4-foot-deep pool, which is too shallow for the high-speed, near-vertical descent of the red, blue, and green slides. I injured my tailbone after hitting the pool bottom, resulting in significant pain that affects sitting, sleeping, walking, and bending. This is a serious safety concern. Overall: Our stay has been deeply disappointing, with substandard accommodations, poor food quality, unsafe amenities, and an uninviting beach. This hotel does not deliver a 5-star experience and falls short compared to other Cancun resorts we’ve visited. I strongly advise against spending your money here.

  Jun 27, 2025
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  Awesome stay!

  All staff were very friendly! The food was gorgeous! In the room, in the pools, in the buffet and restaurants, everywhere on the territory were clean! Entertainment was at most amazing! We enjoyed every minute of our stay in the hotel! Thank you very much!

  Jun 26, 2025