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InfoCustomer ReviewsQuestions & Answers
Awwww, it's vacation time! And traveling to Cancun is so crazy simple, especially since the Riu Cancun is so close to th
...
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Awwww, it's vacation time! And traveling to Cancun is so crazy simple, especially since the Riu Cancun is so close to the airport - aren't you glad you'll be frolicking on those white sands in no time?! The gleaming pool waters, the soothing ocean waves and a big 'ole Mojito (hey, take your own insulated cup to keep it even cooler) are calling your name. It's time to shake, rattle and roll because sometimes vacations only come around every now and then.
"Amazing resort! Awesome drinks, food, service, location, and best of all, it'll keep you feeling like you're on vacation the way it is meant to be. Been to cancun a lot, and this hotel has been the onl..." – egyptianboy69
205 out of 255 (80%) customers would recommend this product to a friend.Read All Reviews
Customer Rating
Value
4.3
Service
4.4
Beaches & Pools
4.4
Dining Options
4.0
Room Comfort
4.0
"Amazing resort! Awesome drinks, food, service, location, and best of all, it'll keep you feeling like you're on vacation the way it is meant to be. Been to cancun a lot, and this hotel has been the onl..." – egyptianboy69
205 out of 255 (80%) customers would recommend this product to a friend.
All Customer Reviews
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November 1, 2019
LOVE LOVE LOVED THIS PLACE
RIU Cancun was AWESOME! Cheap Caribbean made it so easy to book and they had a rep on site who was super helpful and attentive. The resort was gorgeous and the beach and pools were incredible. Our room was super clean and comfortable. The dining options were plentiful and the food was great. Everyone was so friendly! Will definitely be going back.
From:Los Angeles, CA Age:25-34 Travel:1-2 trips/year
October 10, 2019
Decent
The infinity pools overlooking the beach were incredible. Great place to stay for quick easy access to the beach and for beautiful views even when at the pool. The food was average, but there were always a lot of options. The restaurants are first come first serve then they stop accepting new guests which was a bummer if you eat later than 5-6 p.m.
Resort is very nicely remodeled. Beach had a lot of seaweeds. Pools were nice. Buffet food was discussing ( how can You mess up scrambled eggs?). Specialty restaurant dood was good. They charged us around $60 US dollars for having blood on the sheets from
Nose bleed at night which is horrible. At check out the girl was very rude and nasty when we asked her to tell us how much will
It be in American dollars to pay for sheets. She got so rude and nasty because she was having trouble telling US dollar amount even threatened to call police alll becauSe we told her we need to know us amount and asked not to be rude. She ruined out vacation experience. Will not be coming back. I vacationed with RIU a lot and this was the worst. I never came across rude people at from desk.
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What's the best excursion? How much should you tip?
Ask a question about Riu Cancun or help someone else answer theirs.
Can you answer these questions?
20 questions, 109 answers.
WiFi10 answers
Looking for info on WiFi at the property. Thanks
3 years, 48 months ago
Jim
Guests can use Wi-Fi in the lobby area for 90 consecutive minutes, daily. Wi-Fi is available in guest rooms for an additional charge.
SalCC
Free wifi in lobby. Additional charges if you want to have wifi in your room. I paid $35 for 7 days. I was able to connect 4 devices and stream movies with no problem.
Mvm8231
provided free in the common areas.
beachbaby1960
Only in the lobby.
0Kathy0
WIFI IS AVAILABLE IN LOBBY FOR FREE. THERE IS A FEE FOR IN ROOM.
QUEN
there's a free wifi that can be used in the lobby. you can pay $35 to upgrade to the wifi that you can use anywhere on the resort and up to 4 people can use it at a time
WorldWanderer
You get free wifi in the lobby area OR you can pay for wifi per day OR for one week. I preferred wifi for the entire week I was there which was $60 per phone or tablet. I had to get it for 4 people but none of us had issues while we were there. We got wifi throughout the entire resort.
Piri
Basic wifi is only good in the lobby. You have to pay extra to have in your room
Jessie0871
You can get free WiFi downstairs in lobby for 2 devices
For WiFi in your room there is a fee
RNicole
Pay for the wifi. The free wifi is poor. The paid for is good.
Cardfootballfan
Is premium alcohol included?9 answers
3 years, 46 months ago
hey
Most alcohol options will be domestic selections. Premium alcohol, if available, would be for additional cost in most cases.
CCGreg
no.Only one brand of beer Dos Equis
PujaAmin
Down in the bars, you have to ask your preferences
Svk7000
yes
beachbaby1960
Yes
0Kathy0
Premium alcohol is not included. when you ask for a cocktail, ask for double the alcohol - the staff gladly oblige - otherwise they are very weak.
Some people bought there own in from outside - no problems doing that
KansasCityPaul
No premium is alcohol is not included
Jessie0871
Unfortunately this resort doesn't have "premium" alcohol like grey goose vodka, ketel 1 vodka, Johnnie Walker black label, Patron, Avion, etc. But they do have Captain Morgan rum, Bacardi rum (light an dark), and those did the trick.
BigH88
They did have many top shelf alcohol, I didn't find any whiskey or baileys but they do provide optics in the room with vodka, rum, tequila and something else in your room and also beer and water. The fridge is restocked every 2nd day.
dhcass
are alcoholic Beverages included in the all inclusive package?10 answers
3 years, 46 months ago
new jersey
24 hours of All-Inclusive means food and drink at your beck and call.
LizCC
Yes
Joeyz1
Yes all is included
Svk7000
YES! Everywhere and anywhere, including a liquor dispenser with 4 different liquors in your room and restocked every other day.
Mexicoma255
YES. any alcoholic drinks. Many bars to choose from. the swim up bar was the busiest. Even while on the beach, servers would bring drinks down. Rumor was they try to "water" down the drinks. But at the hotel I was at was NOT the case.Your room also provides booze, mixers, water, beer. It is filled daily.
beachbaby1960
yes
beachbaby1960
Yes!! And they're pretty well made too!
EMILY281293
Yes, and they are great! They do not skimp on the alcohol and the mini fridge is included too! Pepsi, club soda, bottled water, XX beer, and hard liquor (rum, tequila, and other stuff) is all in your room and included.
0Kathy0
Yes all alcohol included. They also stock your room every two days. They stock beer, vodka, dark rum, Tequila
Dpdivine
YES ALCHOL IS INCLUDED
QUEN
Is food and drinks free, and where9 answers
3 years, 45 months ago
Ms nessie
All-inclusive means food and drink are included at the resort. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
All is included, all food and drinks everywhere...
Svk7000
yes 24/7 everywhere
lk11704
Yes all the food and drinks are free
Lizzy1025
ALL FOOD AND DRINKS ARE FREE ALL OVER THE RESORT.
THER ARE ALSO LIQUOR DISPENSERS , POP, BEER AND BOTTLES OF WATER IN EVERY ROOM
QUEN
Yes food and drinks are free
Tina247
Yes food and alcohol is included..except premium "top shelf" alcohol
Jessie0871
food and drinks are free at the resort.
Jovonna
This is an all inclusive hotel, all food and drinks are free. Don't forget to tip though, it always is appreciated.
dhcass
does a 1 year old stay and eat free2 answers
3 years, 44 months ago
indiana
There is no charge from resort for a 1 year old. There would only be a charge for infant taxes on the air portion.
CCGreg
YES
QUEN
Can you go to any of the Rui resorts? Is that included in your all inclusive fee4 answers
Is that included in your all inclusive fee
3 years, 42 months ago
KW
If booking the Riu Cancun, you would only have access to that property.
CCGreg
YOU CAN TRAVEL TO ALL THE RUI RESORTS FOR FREE
QUEN
No you can only visit the Riu next door but u cant eat there. If u use their pool or beach you have to bring your own towel
Jessie0871
No you can only go to the Riu Caribe and Riu Dunamar, you will not have access to either of the Riu Palace resorts. The Palace resorts are a higher category.
Liwiutza
Where can 18 year olds check-in2 answers
3 years, 40 months ago
Baylee
They may be required to have a valid credit card for incidentals. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
At the Riu Cancun you can check in at 18 as long as you have a credit card under your name.
Maggy418
Does the resort have rooms with two bedrooms with two beds in each room?3 answers
3 years, 38 months ago
Silvio moltisanti
Unfortunately we do not offer any rooms like that, the most we could do is request 2 connecting rooms with 2 beds in each, however this is not something that we could guarantee and would be a request only.
JeannieCC
yes the full size beds are pushed together
cgreen8
Not sure. I had a suite but it was one big room with a sunken livingroom area. It did have 2 beds though.
Afallon
access to sister resort?5 answers
info below stated that you also have access to sister resort riu caribe...please confirm which area of the resort and/or if theres extra fees?
3 years, 37 months ago
jess
During the day, you do have access to the facilities of the Hotel Riu Caribe such as the pools and restaurants. For information on any additional costs this may incur, you would need to contact the resort directly. Transportation between the two resorts is not included and would be an additional cost as well.
JeannieCC
You get access to the restaurants, pool and beach during the day. Not sure the exact times. We just walked through, we did not stop and eat or drink anything, so I do not have any opinions on that.
Stew44
You do have access to Riu Caribe, but that is 2 miles away and there is no shuttle. The resort next door is a Riu Palace and you will not have access to that, it is a higher category resort.
Liwiutza
There were people from other RIU resorts at ours drinking without any additional costs.
Capecoddanny
If you are staying at Riu Cancun you only have access to Riu Caribe at no extra cost.
DLBNY
Do you need dinner reservations?5 answers
Do you need reservations to visit the specialty restaurants?
3 years, 36 months ago
kb
None of their restaurants require reservations. However, they may have specific sitting times and it would be on a first come, first serve basis.
JeannieCC
No reservations needed.
First come first serve.
I found the earlier meal times were less busy and it was easy to get a table for 6.
The later times were busier but easy to seat a party of 2.
We sat divided one evening so we did not have to wait the 45 minutes.
kjmd
no ... first come first serve
Jovonna
No, but I would suggest being there early.
Jaycub23
You can not make reservations however I would advise if you want to eat in the steakhouse or the other restaurant you get there by 7.30 - 8. They fill up pretty fast and I could not get in after 8.
dhcass
Are there safes in the rooms5 answers
2 years, 34 months ago
nj
Yes, both of the room categories we offer have in-room safes available for use.
JeannieCC
Yes there are
MissNewYork
Yes, and they are very easy to use.
Jovonna
Yes.
Sydney3608
Yes there are safes in the rooms.
dhcass
Does this hotel offer shuttle service to and from the airport?5 answers
2 years, 34 months ago
First timer
We do offer airport transportation through a contracted transfer company at an additional cost. If you have any further questions or need help booking, please call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Book your shuttle through Cheapcaribbean. Its safest and more reliable
MissNewYork
No they do not. We used Cancun Shuttle.
Stew44
You can get shuttles but this is not provided by the hotel. Whomever you book with will charge approx $20 round trip for airport. Well worth it too.
dhcass
No But Cancun Cab is best prices wise for shuttle would recommend them
PatelV
Super slick if you book through cheapcarribean but I think they do also offer a shuttle service.
MNHockeyGirl
is there a swim up bar5 answers
2 years, 34 months ago
jes21
The resort offers a swim up bar. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Yes, there is a swim up bar. The pool also has tables in the pool
Beachvacaybabe
Yes there is.
Sydney3608
No the bar is above the water, there are waiters taking care of people in these areas all the time so you will never have an empty hand. :)
dhcass
Yes there is 1 swim up bar. at property.
PatelV
Sunlight after 3:00 for pool area and beach?5 answers
Going to be staying here middle - end of march and have read multiple reviews about most of the resort being shaded after 2:30/3:00. Has anyone ever stayed here around the same time. Thanks!
2 years, 33 months ago
Shane
Please check with the resort directly for specific information regarding sundown. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
On your first day there pay attention to the sun pattern, then the second day select lounge chairs that get the most sunlight for the majority of the day. We picked seats at the pool by the infinity edge near the buffet.
Stew44
I found that the pools and the beach were shaded about 3 or 4 in the afternoon. However, there are ample spots on the beach that do not get shaded it was only the two quieter pools that were shaded. The pools by the poolbars were in sun all day as is all the beach directly under those. Again there was alot of lidos in that area too.
Also weddings happened in that spot about 4 pm so it is quieter down that end of the beach around that time.
dhcass
No sunlight after 400 Hotel is so high it blocks the Sun
Montego288
Yes the pools become shaded closer to 4... but if you go to the beach and walk around the corner there is an entire extra beach that was basically open that no one seems to go to. But it was beautiful and we would stay till sunset.
Alaina2019
Can 18 year olds drink?5 answers
2 years, 33 months ago
Brook
Please check with the resort on what the legal drinking age in destination will be.
StevieCC
Yes they are legally allowed to drink.
WG08
Yes drinking age is 18.
Crystalfun
I think they would serve a 6 year old
Sixdog
Yes, we saw some 18 year old get served
Dees79
Are the pools are heated5 answers
2 years, 33 months ago
MM
The sun heats the pools, no need for artificial heat.
CCGreg
No, the pools are not heated
BeachBum1122999
No but the water was never really cold like the ocean water
Lboog
No they are not but the water is not cold.
ElJefeLSU
No because the water was naturally warm.
Jensen758
No
AnnaMurr
If we booked the Riu Cancun , would we still be able to visit ANY Riu beach?5 answers
What all resorts would be be able to visit with our wristbands from Riu Cancun, and what all would that include? Can we visit the beach in front of Riu Las Americas?
2 years, 32 months ago
Colbert, OK
There are no exchange privileges when staying at the Riu Cancun, however you could book the Riu Palace and have access to the Cancun. The beaches are public therefore there shouldn't be access restrictions.
CCGreg
I was told you can visit any Riu with the red wristband (which is what I had when we went). There was Riu Palace literally right down the street but I didn't try using my wristband.
BeachBum1122999
We walked the entire beach and visited the RIU Palace Beach with no problem!
Jensen758
Yes
AnnaMurr
Yes you can visit the Las America’s Palace by remember it is adult only.
mel2017
Does Riu Cancun provide babysitting services?5 answers
2 years, 32 months ago
AT
There is a daytime entertainment program for children that is available
StevieCC
No; they do not.
Sydney3608
No
AnnaMurr
They Have Kids club i believe for kids from 4year and up. from 10am to 5 pm.
PatelV
I did not see actual "baby" care , but they have a child-have-fun service.
middleaged
Which beer/s do you serve?5 answers
2 years, 32 months ago
Riu Cancun
Expect domestic beers, like Corona, Modelo, Pacifico, Sol, etc.
CCGreg
Dos equi
SusiisQ
Dos Equis
Sydney3608
The beer served is Dos Equis
Dimpkitty
mainly dos equis. i believe they had tecate also but dos equis is the way to go
nsingleton
What time do the pools close? Can you go on the beach at night?5 answers
It seems like all the pools in Cancun close early and I love a good night swim. Does anyone know what time the pools close and if you can go on the beach at night?
Thank you!
2 years, 26 months ago
Courtney
Pool closes at 6pm. You have beach access at night. However, I did not see anyone at the beach at night during my 6 day trip there. I stayed at Riu Cancun.
Vacationgirl0613
Pools close between 9-10pm. You were able to sit by the pool but not go in it (unless caught LOL)
ElJefeLSU
Pools do close early bit the beach is always open. We went on a few moonlight swims on our trip with no problem...
CeceD
Courtney the pools close at 8 for chlorination. You can walk the beach at night but not swim.
Jensen758
The pools at the RIU close at 7 and the beach is 24 hours at your own risk
Kimkay
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Room Information
569 guest rooms complete with A/C, hair dryer, telephone, minibar, liquor dispenser, satellite TV, in-room safe, iron/ironing board, ceiling fan, and a private balcony or terrace.
No reservations needed at any of the restaurants.
No golf carts needed here to get around - you can stumble from the pool to the beach to the restaurants & bars easily.
Three pools with ocean views and breezes means you and your travel mate/partner/husband/wife/dog won't be on top of each other.
The soul-soothing whirlpool off the gym. Yea - you can picture yourself there.
The delicious food & drinks, incredible service, fun-loving entertainment - it's like being wrapped in a cozy beach blanket.
At the cooking stations at the restaurants, they'll cook you up something "on the fly" - now that's what you're talking about!
What We'd Change
The gift shop at the resort is a bit pricey, but right across the street is a large supermarket so you can pick up any groceries you might want or things you forgot for a lot cheaper.
Why You Should Go
It's about 13 miles from the airport & in the smokin' hot Cancun resort area. You've landed in the epicenter of Awesome.
Don't miss Isle Mujeres - stunning beaches, fresh seafood, loads of culture. In town, you can find a museum or two!
You can rent a bicycle and explore that nearby shopping center (or go all the way downtown).
Soak up all that Riu Caribe (sister resort!) has to offer - the diving pool is da bomb.
Available Amenities
Beach
Volleyball
Cable/Satellite TV
Children's Activities
Conference Facilities ($)
Daily Maid Service
Golf Course ($)
Jacuzzi
Kayaks
Kids Club
Pool Bar
Swimming Pool(s)
Scuba Diving ($)
Sailing
24 Hour All-Inclusive
Game Room
Bicycle Rental
5 Restaurants
6 Bars/Lounges
Nightclub
Snack Bar
Canoes
Massage/Spa Treatments ($)
Wedding Services ($)
Sports Bar
Wireless Internet Access ($)
Fitness Center
Beach Towels
Loungers at Beach and Pool
Tour and Island Information
Introductory Scuba Lesson
Evening Entertainment
Wireless Internet in lobby
Business Center
Nearby Excursions & Attractions
Bars and Nightlife
Beach
Dining
Dive Shop(s)
Golf Course(s)
Grocery Store(s)
Scuba Diving
Watersports Rentals
Map of Local Area
Cancun is definitely Mexico's showcase resort. Built in a location that was named by Mayan people, Cancun has been
carefully groomed into one of the most polished resorts anywhere.
Riu Cancun
Blvd Kukulcan, Km 9, Manzana 50, Lote 5, Zona Hotelera
011-52-998-848-7151
Hotel Description
Riu Cancun: In the Heart of Cancun's Resort Zone
Awwww, it's vacation time! And traveling to Cancun is so crazy simple, especially since the Riu Cancun is so close to the airport - aren't you glad you'll be frolicking on those white sands in no time?! The gleaming pool waters, the soothing ocean waves and a big 'ole Mojito (hey, take your own insulated cup to keep it even cooler) are calling your name. It's time to shake, rattle and roll because sometimes vacations only come around every now and then.
Sister Property Exchange Privileges
Guests staying at Riu Cancun enjoy exchange privileges at Riu Caribe! Privileges include access to all of the sister resort's facilities, dining and bars/lounges.
DINING
You'll have variety, some traditional favorites (pizza, pasta and salads) and cooking stations throughout the day so you can order up exactly what you want. Plus, it's Mexico so you know you'll feast on someone's Grandma's guac and salsa recipe.
Miramar Type: International Hours: Open for breakfast, lunch and dinner. Description: Full American breakfast buffet, live cooking stations throughout the day, and themed buffets for dinner three times a week.
La Toscana Type: Italian Hours: Open for dinner. Description: A la carte menu with buffet starters and delectable desserts.
Dress code: Men - Long trousers and no sleeveless shirts.
Kawachi Type: Asian Hours: Open for dinner. Description: A la carte Asian dishes prepared especially for you.
Dress code: Men - Long trousers and no sleeveless shirts.
Turquesa Type: Grill and steakhouse Hours: Open daily. Description: During the day enjoy fresh grilled specialties by the pool and at night, the restaurant becomes a steakhouse.
Dress code: Casual during the day. Formal attire for the evening (Men - Long trousers and no sleeveless shirts.)
Coral Type: Grill Hours: Open daily. Description: Poolside grill.
All hours subject to change.
BARS/NIGHTLIFE
You'll find local and imported beverages at the bars and since you're at an all-inclusive, you can order as many as you want - there's no judging here - just like no one will judge your dancin' skills at the disco. And, the sports bar is bound to get a little rowdy, too - you saw that foosball table, right?
La Punta
Lobby bar. Open daily.
La Fiesta
Lounge bar. Open daily.
Sports Bar
Open 24 hours.
Corner Bar
Open daily.
Poolside Bar
Open daily.
Pacha
Disco. Open six nights a week.
BEACHES AND POOLS
Three shimmering pools and an infinity pool with drop dead gorgeous views - you're going to be at that swim-up bar lots (unlimited drinks all day, all week!) Of course, loungers, umbrellas and towels are all available to you. Best part - just a step or two off the sun terrace is Cancun's claim to fame - soft sands and sparkling seas.
SPORTS/ACTIVITIES
Water
Catamaran
Kayaking
Snorkeling
One introductory scuba diving lesson in the pool
For an additional charge:
Motorized water sports
Land
Fitness
Ping pong
Golf
Golf is located near the resort at Cancun Golf Club at Pok Ta Pok and at Moon Palace Golf & Spa Resort.
INTERNET
Guests can use Wi-Fi in the lobby area for 90 consecutive minutes, daily. Wi-Fi is available in guest rooms for an additional charge.
SPA SERVICES
Guests can relax and be rejuvenated at the Renova Spa, offering beauty
treatments, massages and spa services (fees apply).
WEDDING SERVICES
Wedding packages are available at this resort. Contact the resort directly for
details.
CHILD CARE
Daytime entertainment program for children ages 4-7 and 8-12 is offered at
RiuLand daily. Young guests of the hotel can enjoy the children's playground
and the children's pool.
ADDITIONAL INFORMATION
Location
Riu Cancun is located about 30 minutes from Cancun International Airport (CUN).
Check-In/Check-Out
Check-in: 3pm. check-out: noon. A valid credit card may be required upon
check-in for possible incidentals not included in your hotel
reservation.
Smoke-Free Policy
Under Mexican legislation smoking is not permitted in the public areas of the
hotel, except in specifically designated areas.
Currency Policy
Riu Resorts in Mexico no longer accept or exchange U.S. dollars at the front
desk; ATMs are available in the lobby of each resort for withdrawals in Mexican
currency.
Sanitation Tax
Effective March 1, 2019, guests are required to pay a sanitation tax of $25.35 Mexican pesos per room, per night (approx. $1.33 USD), designated for environmental purposes. Please be mindful of the fluctuation of exchange rates, as this exact dollar amount may vary.
MIN CHECK-IN AGE/SPRING BREAK POLICY: Student/Spring Break groups or individuals, regardless of age are not allowed
at this hotel at any time. The hotel reserves the right to use reasonable means to identify suspected student/spring break groups. At least one person of 21 years or older is required in every room during March and April. The Hotel may request guests to show passport or official ID to proof age and reserves the right to refuse admission to anyone. In-room parties, unruly behavior and spring break groups are not allowed at any Riu Resort. Guests can and will be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff.
All hours, fees, amenities, information and services are subject to change
without notice.
