What We Love

  • The clean, white-washed Mediterranean-style architecture.
  • The onsite spa has relaxing treatments and a six-person hot tub with cool-water plunge pool nearby.
  • The Kid's Club for munchkins ages 4-12 with a clubhouse, pool and outdoor playground.

Things to Know

  • The resort is only 14 miles from the airport.
  • No dress code is required. You can flip flop your way around this sunny spot all day and night.
  • Maximize your vacay hours by checking pick-up times on scheduled transfers.

Resort Details

Dining
Guests can enjoy authentic Mexican, Italian and other delicious, gourmet cuisines.
OnSite Dining
  • Bars
    -Two bars: Lobby bar and Beach bar, both of them with waiter service available.
    -Snacks bar opened 24 hours.

    Dress code: No shorts, shirt and sandals.
  • Restaurants
    Four restaurants, one Buffet service and three a-la-carte for dinner.
    -Albatros (buffet) Breakfast, lunch and thematic dinners every night.
    -Claraboya for breakfast, lunch and dinner a la carte service. Seafood cuisine specialty. (reservation required)
    -La Trattoria a la carte restaurants opens only for dinner. Italian cuisine specialty. (reservation required)
    -Mexico Lindo a la carte restaurants opens only for dinner. Mexican cuisine specialty. (reservation required)

    Room service (extra charge per dish).

    Dress code: No shorts, shirt and sandals.
The resort offers 24-hour room service, an exercise gym, a luxurious spa and more amenities.
On-Site Amenities
  • 24-hour room service†
  • Babysitting†
  • Children programs†
  • Children welcome
  • Currency exchange†
  • Exercise gym
  • Laundry/Valet service†
  • Meal Plan Type: All Inclusive
  • Parking
  • Pool
  • 24-hour room service†
  • Babysitting†
  • Children programs†
  • Children welcome
  • Currency exchange†
  • Exercise gym
  • Laundry/Valet service†
  • Meal Plan Type: All Inclusive
  • Parking
  • Pool
  • Spa†
  • Wireless internet connection in public areas
Off-Site Amenities
  • Meeting/Board Rooms†
On-Site Wedding Services
  • Please contact the hotel for additional information.

† Fees may apply

Guests have direct access to the beach, children's programs and more.
On-Site Recreation
  • Children's program †
    The best place for the little ones is our Barcy Club, with supervised and fun activities appropriate for their age.
  • Direct access to a beach
  • Fitness center on-site
  • Pool

† Fees may apply

Guest Reviews

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 12694 reviews
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Unsatisfied

    Never gave us what we asked for which was double rooms, they gave us seperate rooms. The said they would see availability the next day, but never did. They took forever to give us the key to our rooms. When supposedly check in was at 3. Didnt get keys until 4pm. Bald guy upfront was rude af. Bar drinks were okay, didnt have the good tequila

    Jul 06, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Soooo awesome. And amazing. and increibles.

    Carmen, Juana, Jose, Sandra, Henry, Gerado, Jahir (bartenders/waiters/waitresses) are INCREDIBLY AWESOME. So hard-working. So fun to talk to. Regina, Jade, and Giovanni (entertainment staff)... amazing. They do not have an easy job. Their energy and ability to be genuine with guest is impressive. Loved the ladies at the front desk. Paulina, Esme, and _____. I was originally planning to stay at Occidental for 5-6 days. Because of these people, I stayed there for 10 days. And when my daughter and I visit in September, we will be staying here (reservations already made!).

    Jul 05, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great time painting

    We just got done with a painting class. Monica did a great job, we got to paint whatever we wanted, we also got a side meats with cheese and wine. Highly recommend to take this class.

    Jul 01, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    cancun

    not worth the money. The entertainment was horrible during the day and night. Magic show was done off the stage most of the time so you couldn't see what was happening. The circus was not enjoyable after the first few acts. The cook making omelets stuck her finger in the eggs to remove eggshells but did not wash hands.

    Jul 01, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Vacation

    Very good service. Very attentive gustavo chiquini from front desk, very nice. Good atmosphere the hotel is pretty and small so everything is close. We are having a blast and for sure we are to come back next year. Everything excellent. Thanks

    Jul 01, 2025
Hotel Advisories
  • Advisory- Important Information For Our Guests - Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
  • AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Sanitation Tax: 34 MXN (approx. $1.82) (Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
General Policy
  • Check In: 3:00 PM
  • Check Out: 11:00 AM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

  • Pet Policy : Pets Not Allowed

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