What We Love

  • The clean, white-washed Mediterranean-style architecture.
  • The onsite spa has relaxing treatments and a six-person hot tub with cool-water plunge pool nearby.
  • The Kid's Club for munchkins ages 4-12 with a clubhouse, pool and outdoor playground.

Things to Know

  • The resort is only 14 miles from the airport.
  • No dress code is required. You can flip flop your way around this sunny spot all day and night.
  • Maximize your vacay hours by checking pick-up times on scheduled transfers.

Resort Details

Dining
Guests can enjoy authentic Mexican, Italian and other delicious, gourmet cuisines.
OnSite Dining
  • Bars
    -Two bars: Lobby bar and Beach bar, both of them with waiter service available.
    -Snacks bar opened 24 hours.

    Dress code: No shorts, shirt and sandals.
  • Restaurants
    Four restaurants, one Buffet service and three a-la-carte for dinner.
    -Albatros (buffet) Breakfast, lunch and thematic dinners every night.
    -Claraboya for breakfast, lunch and dinner a la carte service. Seafood cuisine specialty. (reservation required)
    -La Trattoria a la carte restaurants opens only for dinner. Italian cuisine specialty. (reservation required)
    -Mexico Lindo a la carte restaurants opens only for dinner. Mexican cuisine specialty. (reservation required)

    Room service (extra charge per dish).

    Dress code: No shorts, shirt and sandals.
The resort offers 24-hour room service, an exercise gym, a luxurious spa and more amenities.
On-Site Amenities
  • 24-hour room service†
  • Babysitting†
  • Children programs†
  • Children welcome
  • Currency exchange†
  • Exercise gym
  • Laundry/Valet service†
  • Meal Plan Type: All Inclusive
  • Parking
  • Pool
  • 24-hour room service†
  • Babysitting†
  • Children programs†
  • Children welcome
  • Currency exchange†
  • Exercise gym
  • Laundry/Valet service†
  • Meal Plan Type: All Inclusive
  • Parking
  • Pool
  • Spa†
  • Wireless internet connection in public areas
Off-Site Amenities
  • Meeting/Board Rooms†
On-Site Wedding Services
  • Please contact the hotel for additional information.

† Fees may apply

Guests have direct access to the beach, children's programs and more.
On-Site Recreation
  • Children's program †
    The best place for the little ones is our Barcy Club, with supervised and fun activities appropriate for their age.
  • Direct access to a beach
  • Fitness center on-site
  • Pool

† Fees may apply

Guest Reviews

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 12694 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great time painting

    We just got done with a painting class. Monica did a great job, we got to paint whatever we wanted, we also got a side meats with cheese and wine. Highly recommend to take this class.

    Jul 01, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    cancun

    not worth the money. The entertainment was horrible during the day and night. Magic show was done off the stage most of the time so you couldn't see what was happening. The circus was not enjoyable after the first few acts. The cook making omelets stuck her finger in the eggs to remove eggshells but did not wash hands.

    Jul 01, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Vacation

    Very good service. Very attentive gustavo chiquini from front desk, very nice. Good atmosphere the hotel is pretty and small so everything is close. We are having a blast and for sure we are to come back next year. Everything excellent. Thanks

    Jul 01, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Staff lacks customer service

    My daughter became sick during the trip and threw up in the room. I used the towels to clean it up due to me being unable to reach the front desk for assistance. Later that night a bill was left on the bed where I was being charged to replaced the towels that I used to clean the floor. The manager that I spoke with was very rude and lack customer service skills. I ended up paying for one towel, however when I went to check out they tried to charge me again anfd called me a liar because the night manger did not put a note in the system. They held me up and I almost missed my scheduled transportation to the airport. I had my receipt of what I paid and they took it from me. The drinks were very watered down and not worth drinking. Security gave one of my daughters a hard time because she had her wristband on a different had than her sister so he did not see it. Majority of the staff was rude and unapproachable. There was a greeter or welcome comittee that made me feel very uncomfortable because I did not want to go to the sister resort for a presentation.

    Jun 30, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Our second time was even better

    Occidental is a great value choice in Cancun. The overall resort is clean and service is very good. The food choices are average but we always found options we enjoyed for all 3 meals and for snacks. The room size is better than most for the area. The pool is a solid 9/10 for size and chairs (wish people wouldn't hold chairs for hours they are not using ... this is rude). The beach is not ideal, but nice to lay out, walk in water, and enjoy drinks for beach bar. For me location is not important since I dont go off property for long at an all-inclusive so I can get maximum value. We walked in morning and night every day on beach and main road and felt very safe with lots of people and police presence. This resort is about 1/3 less money than comparable which allows us to save money or stay longer.

    Jun 30, 2025
Hotel Advisories
  • Advisory- Important Information For Our Guests - Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
  • AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Sanitation Tax: 34 MXN (approx. $1.82) (Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
General Policy
  • Check In: 3:00 PM
  • Check Out: 11:00 AM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

  • Pet Policy : Pets Not Allowed

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