Occidental Costa Cancun - All-Inclusive

Great hotel with friendly staff. Hotel was very clean and beaches were cleaned every day making for those perfect white sandy beach photos and swimming. We thought this was normal but after walking down the beach we were really happy we choose Occidental Costa Cancún. We took the whole family, kids teens and even grandma and everyone had a great time. Make sure to sched dinner reservations before 11am but if not the buffet was always wonderful and changes everyday. Family favorites: cappuccino ice cream and pineapple yogurt at buffet, Pineapple Margarita from Mexico Lindo, and the 2nd floor has a 24 hour fully stocked snack bar with good food and coffee machine. And go see Irina at the tour desk, she was AMAZING and took great care of us! Side notes: Uber’s are the way to go over taxis if you can find one. It’s not super prominent in the area yet but always look first (Uber from hotel to Coco Bongo shopping district $4, taxi $12-13) the ferry to Isla Mujeres is super conveniently located directly next to hotel, pass the buffet towards the beach and follow sidewalk about 15 steps. Round trip is about $22 and worth it also there are a couple of shops over there that have good stuff. Also you can book other boats over there...pirate ship dinner and show or catamaran cruises, etc Also, directly across the street is a convenience store that had hard to find things my party required ie Dr Pepper and skittles...lol very nice ladies but they only take cash no credit cards accepted

Let me explain why no one should come here: with an all inclusive package we had to pay taxes and WiFi still. The WiFi keeps disconnecting and can go without WiFi for like 20-30 minutes yes in your room or even lobby area. When I addressed the concern the front desk manager Julian rolled his eyes while I spoke to him saying there nothing he can do while I explained I have business to care for and school work with emails that are not able to send out always said “imagine your first trip with your family and having to be stuck to your phone because of bad connection when paying 45$ for WiFi” you be upset to and he stood quietly with a face as if I’m wasting his time. I then told him your being rude you obviously don’t care please send me to supervisor they said it just him and some laughed they really don’t care here. I left and then wanted to use the computer to find out that a different charge and it’s only in Spanish and the time they had someone trying to fix it was cutting into my time of internet i purchased again and didn’t get anything done. I asked for refund on that which just 7$ for hour but 3$ for half hour. I am super annoyed how they don’t care if your upset and management is a complete joke. I heard hotel Rio is better or maybe it’s called riu I am not sure. I do know this hotel for people who are retired or couples who don’t care about their phones and not wanting to turn up because it is super boring here too. The management try to avoid giving their emails for complaints and try to send me the general email so it can go to junk mail or send me to the one I’m complaining about. I heard if you complain about the staff nothing happens either way so save your money and time and book else where. Our first trip with we ruined. I’m super disappointed I had to stress about my work and the staff here.

The resort was very nice and clean. The staff was very helpful and friendly I would stay here again. The food choices at the buffet could be better there was no bacon or sausage to eat for breakfast.

The beach was very dirt and it’s close to the docks so you can’t enjoy the beach not even walk on the sand it’s in a corner. I will not go here anymore because I didn’t enjoy the beach.